Eldorado Reno - A Caesars Rewards Destination

United States , Reno - NV
RENO, 345 N Virginia Street
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

26 Jun 2026

Jamie

Overall the hotel isn’t too bad; however, I would say it is very overpriced for how old it is and how run down Reno is. We stayed in a luxury room which was spacious and clean. Had issues with the shower not getting hot one day. The pool area looks much nicer online than in real life. Staff was friendly.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

kerry

The hot tub wasn't usable and alot of the escalators and the elevator in parking garage had issues.

Partner

10/10

Exceptional

26 Jun 2026

John

Room was nice for the price. Staff very friendly and helpful - especially check-in. Loved the online check out experience!

Friends_and_family Family

8/10

Excellent

26 Jun 2026

William

elevators are bad and the room needs some work tiles in shower are coming off and looks like black mold behind them

Friends

2/10

Poor

25 Jun 2026

Ashwant

I had an attendant tell me during booking that was done through Expedia I had reserved 2 non smoking rooms and requested it to be next to each other because of health and mobility reasons and 2 child cribs . I have done this multiple times in the past with no issues or any extra charges. I had a Dennis check me inn and say I have smoking rooms , I had to show my reservation and then he said I would have to charged for children’s crib so he had to ask his supervisor. He had a horrible attitude towards me I hope it was not because of my race . But that tone ruined my entire experience. Also the showers were cold . I will never go to any Cesar hotels . Due to this experience. I should get a full refund for this unnecessary experience. I don’t recommend this to any person .

Family_with_children

10/10

Exceptional

25 Jun 2026

Jose

Very clean and helpful staff

Self

4/10

Poor

24 Jun 2026

Denise

It was stinky and loud. Will not stay again.

Self

6/10

Pleasant

23 Jun 2026

Marsha

Room was tiny and the air conditioner was not working well at all. Room was too warm. I could smell cigarette smoke in the bathroom coming either from the casino or the room next to us. As a non smoker that was not pleasant. Our first time staying there 3 years ago was much better. We were on a different side of the hotel this year.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Jauron

Eldorado is always a great stay

10/10

Exceptional

21 Jun 2026

Tim

Great location.

Family

8/10

Excellent

20 Jun 2026

Clint

Ac doesn’t stay cold at night

Self

6/10

Pleasant

20 Jun 2026

David

The Hotel was very nice. Resort Fees are a price gouging practice. I wish the casino industry would stop this.
Increase the number of restaurants that serve breakfast and open them up earlier. Millie’s was very good. Good food great service.

Self

10/10

Exceptional

19 Jun 2026

Susana

Clean room

Family_with_children

6/10

Pleasant

19 Jun 2026

Blayne

The property is very dated

Business

8/10

Excellent

19 Jun 2026

Bruce

Room was clean, staff at front desk were friendly, elevators were slow during busy times.

Friends

8/10

Excellent

18 Jun 2026

TANIKA

Room could of had a microwave for it to be a suite

Partner

8/10

Excellent

18 Jun 2026

Daniel

Great location, reasonably priced, room was a little smokey but not too bad, needed too run AC all night to keep the room cool.

Would I go again? Yes, but would reject any room that is not perfect.

Family

10/10

Exceptional

17 Jun 2026

Francisco Javier Carrillo

The staff were very helpful. We decided to stay an extra day and we were able to keep the same room!

10/10

Exceptional

17 Jun 2026

Vivian G

Came to see Cirque Alice. Show and room were great. Highly recommend the show!

Partner

2/10

Poor

17 Jun 2026

Greg

The room was clean, the food was great. The air conditioner in our room barely cooled, called 4 times to get it fixed, nobody ever showed up. Escalators weren't working. But over all a good experience.

Self

8/10

Excellent

17 Jun 2026

Justin

Nice and affordable place to stay for a bowling tournament. Staff were very pleasant. Only knock would be the showers weren't made for tall people. ;)

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

Ramiro

Is a wonderful place to stay ... good staff and wonderful environment

Self

4/10

Poor

15 Jun 2026

WILLIAM

The lights in the bathroom would not work, only the small vanity light came on. There was little to NO cold water in the taps, both the sink and shower. The outlets in the bathroom were loose in the wall and could not be used as whatever I plugged in would simply fall out.

Family_with_children

8/10

Excellent

14 Jun 2026

Shawn

The great thing about El Dorado is that you can literally get into an elevator (when they’re working) and be dropped right into the action directly from your hotel room. Breakfast & coffee are right outside the elevator. A short walk and you’re in Silver Legacy, then Circus Circus, all without stepping outside.

We loved our 700 sq ft room with a hot tub. The elevator door made loud squeaking noises that we could hear from our room. During dinner hour, only 1 elevator was working, and we had to wait 5 minutes to be picked up. About 15 people were waiting when we got off.

Otherwise, bars, tables, Rum Bullions, Brew Bros., etc were all nice amenities. Pool was so tiny that we didn’t even consider going in.

Partner

8/10

Excellent

13 Jun 2026

Kyoko

Toilet paper holder was not working, It was keep falling.

Family

8/10

Excellent

13 Jun 2026

Kelly

Had a great time, updated showers would be great

Family

8/10

Excellent

12 Jun 2026

Nick

Meh was ight

Friends

10/10

Exceptional

10 Jun 2026

Angela

I really enjoyed the stay at this hotel. The room was very nice and clean and the hotel was in a great location for places I was going. The staff was really nice and everything I needed was available during my stay. I would recommend this place for a Reno visit.

Self

10/10

Exceptional

09 Jun 2026

Jenna

Great place to stay and close to everything downtown.

Friends

10/10

Exceptional

09 Jun 2026

Joy

Check in started out to be difficult because even though I had a confirmation from Hotels.com - the property did not have my reservation in their system. Alana was extremely professional and helpful, and succeeded in getting us a room. El Dorado performed amazingly! Hotels.com fell down on the job. :-(

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Troy

Place has cleaned up over the years

Partner

10/10

Exceptional

08 Jun 2026

Alisia

Wonderful stay, we enjoyed the tub

Partner

8/10

Excellent

07 Jun 2026

Rich

Everything was great and everyone was very helpful.

Self

6/10

Pleasant

07 Jun 2026

Misty

When we first checked in the first room that we got, it was hot in the room like there was hardly any air blowing out and it wasn’t even cold so the next day I go and I switch rooms the air in that room wasn’t much better.

10/10

Exceptional

06 Jun 2026

Jesse

Everything from the beginning was great, the emails to check in to the staff all throughout the trip. Only delay was one machine that was not working, took a little bit longer than expected to find someone to help, but all in all a great stay! Oh yeah didn’t win anything but you can’t be that lucky lol

Partner

10/10

Exceptional

05 Jun 2026

Paul

Very good service

Friends

4/10

Poor

05 Jun 2026

Jolo

Family_with_children

8/10

Excellent

04 Jun 2026

Taufik

Good stay

6/10

Pleasant

03 Jun 2026

Mike

They keep your $100 deposit for up to 11 days

Partner

4/10

Poor

03 Jun 2026

Michael

Unfortunately, your front desk people need to know how to turn on a smile. They're like robots, no personality no customer service skills. I went over to Cal Neva to go look at the place that I haven't been in for years. You guys need to go and look and set an example of how they treat you.

Partner

10/10

Exceptional

02 Jun 2026

Elizabeth

housekeeping was excellent

Partner

2/10

Poor

31 May 2026

stacie

The front desk was rude. They were all about the bowling tournament and forgot to treat other guests just as well. All about the bowlers and not about the regular customers. I will not be staying there again.

Self

10/10

Exceptional

30 May 2026

Barbara

Loved our stay here! Every staff member we encountered was so helpful and friendly and welcoming. The property was quite big and we got lost a few times overall it was a great experience. I visited in April and I’m rebooking for July. All the food we had there in a different restaurants were excellent.

Partner

6/10

Pleasant

29 May 2026

David

The room was nice, the property was great with plenty of options to eat. However the downfall of my room was the AC, we even had engineering come and check it out, it worked for about 8hrs and then it decided to not work as good. Honestly I wish there was a way to crack or have a fan in the window to pull in the fresh air. Then moving on to food, the central Cafe was delicious we order it from our room, and would definitely do it again.

Partner

6/10

Pleasant

29 May 2026

PRAKASH

Check-in staff was super friendly and welcoming.

The room wasn’t clean at all, even though I stayed 2 days. Both places at the edge of the bed on the floor, one pieces of pretzel sticks and crushed pretzels along and the other bed had a broken top of a soda cup.

One day I shampooed my hair and the water stopped for 2 hours no hot water no cold water. I had a zoom call, I had to do without video.

Internet. I was able to make zoom calls, but it would freeze for other activities often and made my work 10 times slower.

I guess you stay here for Casino not to work ?

Also, I don’t understand the housekeepers coming into the room before the check-out time.

Overall 2 out of 5. ( And that’s me being generous)

Self

4/10

Poor

29 May 2026

Jennifer

These rooms are old and gross - dirty moldy? Curtains, bleach stained toilet that is low like for kids to the floor- dated small rooms

Partner

6/10

Pleasant

29 May 2026

John

We were very upset that we didn't have hot water for showers and our room was never cleaned while we were there

Friends

10/10

Exceptional

28 May 2026

Elizabeth

great staff

Family_with_children

2/10

Poor

27 May 2026

linda

The room was terrible. The AC felt like it wasn’t working at all. It was a hot weekend, and the room stayed stuffy the entire time, even with the AC set to a very low temperature.

Partner

10/10

Exceptional

27 May 2026

Paul

Fast to friendly check-in and out. Elevator was slow in parking. The EV charging stations in parking garage are not fast so plan accordingly.

Friends_and_family Friends

8/10

Excellent

26 May 2026

Rajpaul

Central to downtown Reno... walking distance to good restaurants

Self

10/10

Exceptional

26 May 2026

Larry

Crew

6/10

Pleasant

25 May 2026

Pam

I didn't like the early check-in fee of $56, so we waited until 2:30 for courtesy \"free\" check-in. Also didn't like that the shower head was about 18 inches too low. If I decided to wash my hair, I'd have to squat to rinse!! Two hairs in the bathroom that weren't mine! The air conditioner made a rattling noise ALL NIGHT! Ugh! The sink drain glubbed constantly - kinda creepy. The remote control needed newer batteries. The bed was like sleeping on a marshmellow - VERY SOFT. Not good for old peeps with bad backs! Other than that, an ok over-nighter. The ice machine was near and worked great!! The coffee maker was nice in the room. However there was no clock in the room - guess that's the norm now?? But there were nice phone chargers bedside. Easy check-out on the TV. $43 and some change for tax and whatever fee upon check-in even though I prepaid Orbitz. Jeez!

Partner

8/10

Excellent

25 May 2026

Bernice

Room a little dated but very clean. Elevator carpets can use new carpeting. I was very happy to see they still had Valet service. A lot of casinos no longer offer this service which is unfortunate. Would definitely stay here again.

Self

6/10

Pleasant

25 May 2026

Thomas

This hotel shouldn't be rated in the 8s, I would give it a 7 at best. It is very convenient location though and the 3 casinos are all intertwined. You can walk between all three without even hardly noticing that you did.

10/10

Exceptional

25 May 2026

Christopher

Clean room for smoking room

8/10

Excellent

25 May 2026

Gregory

No microwave in room would of been nice to warmup food.

Family

8/10

Excellent

24 May 2026

Shelly

We stayed 2 nights in a

6/10

Pleasant

23 May 2026

Carolyn

The mattress were Way To Soft. I had to use a tens machine every morning just to stop the pain.

Friends_and_family Family

4/10

Poor

23 May 2026

Tracy

Construction on the 6th floor where they housed most the guests . Loud voices in the hall yelling at each other. Fire alarm goes off at 630 am Thursday and no one has anything to say about it so we’re all just standing in the hallway looking for the stairs which weren’t clearly marked . Finally some idiot construction worker just said it’s nothing . No sorry for waking you up or anything . Felt really scared after that bc what if there had been a fire. Very strange property . Nothing to do downtown except wish you weren’t downtown . I’ll never go to Reno again .

Partner

6/10

Pleasant

22 May 2026

Jarvis

The stay in room was okay however, by me being non - smoker I could still smell the smoke of cigarettes and the smell of in my clothes which made my stay not too pleasant.

Self

4/10

Poor

19 May 2026

Niki

Our room was stuffy ac did not work! It's like a maze trying to get to our room! The person that helped us was kinda rude! Needless to say never again also the beds where horrible.

Friends_and_family Family

2/10

Poor

19 May 2026

Melanie

DO NOT STAY HERE!!! From the valet to the front desk to the restaurants there is horrible customer service and the do not care. The room was so dusty and the place needs a total refresher. Not at all worth the price! Stay somewhere else!

Friends

10/10

Exceptional

19 May 2026

Yifei

excellent experience in Eldorado. Will come again next time I'm in town.

10/10

Exceptional

17 May 2026

Nathen

Great experience

Friends

8/10

Excellent

17 May 2026

Gary

The stay was great overall. The staff was very helpful and accommodating. Plenty of items of interest on the premises. The room was clean.

8/10

Excellent

17 May 2026

Manju

Overall stay was good

Family

8/10

Excellent

16 May 2026

david

very nice property, Eldorado is connected to circus circus and silver legacy so you don't need to even go outside. there are plenty of food options and very fairly priced. the parking is free both in the lot and the connected parking garage. The rooms are old, and somewhat outdated. the first room we were given the ac didn't work, the second room we were given the thermostat was broken. the staff was very nice and they gave us the second room very quickly, and repaired the thermostat in that room very fast, but the non working items is why i only give this property 4 stars. i will note that this place is pretty centrally located and made for short trips where ever we wanted to go and is in walking distance to the riverwalk and several resturants,

Partner

2/10

Poor

16 May 2026

Lisa

No hot water and staff couldn’t care less. Very rude on check-in and check-out

Partner

8/10

Excellent

16 May 2026

Pamela

All of the staff were friendly and helpful! Really clean rooms, and an excellent restaurant selection!

Family

2/10

Poor

15 May 2026

Curt

No hot water in the shower
Shower head was set for someone that is 5’
No AC

Partner

6/10

Pleasant

14 May 2026

Paul E

The rooms were uncomfortable. The bed was to soft and the temperature in the room was horrible!! Only cooled down after 3 am.

Partner

4/10

Poor

13 May 2026

Britney

My elderly father and I stayed at the El Dorado for one night last month and it was less than great. It began with the parking garage. The handicapped spaces are on the bottom floor but the elevator to the skyway was broken, so it ended up not being that close to the entrance. We arrived at 1:30 (I had a spa appointment at 2) and were informed our room was ready but it would be a $57 dollar fee (seeing as we paid $110 for the night this meant it was over half the price of one night for the extra 90 minutes). We explained the situation but the front desk woman was very unhelpful.

We then asked about luggage given the handicapped spot, and it was suggested I take care of it since I am able to walk without a cane. The room was not very clean (there was visible black mold in the bathroom) and overall the property needed upkeep. I will say the food court had lots of good options, so that was nice. Overall we will book elsewhere next time.

Friends_and_family Family

8/10

Excellent

13 May 2026

Kathleen

We enjoyed our stay. The room was nice and comfortable. Wish the restaurants had been open for breakfast everyday.

Partner

8/10

Excellent

12 May 2026

Doug

Prices were less expensive, property was clean, room was nice...what else can you ask for...some of the businesses/restaurants inside hours the hotel weren't the greatest...

Partner

8/10

Excellent

09 May 2026

Daniel

Property need upgraded, pool not open, room thermostat didn't work,stayed at 74 degrees..hotel never offered a room upgrade at checking.

Family

8/10

Excellent

09 May 2026

Dave

Parking ramp was terrible!
Bust and they blocked off approximately 50 spots to power wash them.
Not good

Friends_and_family Friends

6/10

Pleasant

09 May 2026

andres

I do not appreciate being put in a smoking room after paying a very hefty price for the room and not be told by Expidia that I would be set up in a smoking room. Very sleazy and shady Business practice. I also don’t appreciate paying the extra $44 for a resource fee. I will not be back!

8/10

Excellent

08 May 2026

leonard

Yes

Self

4/10

Poor

08 May 2026

Patti

This non-smoking room reeked of cigarette smell. It was “run down.” The refrigerator did not cool very good even though it was set on the highest setting. The blow dryer worked about every 60 seconds, and then shut off due to over heating. It took almost 2 hours to fully blow dry my hair. The good thing was the AC was quiet and cooled well. Coffee macine worked well.

Partner

10/10

Exceptional

08 May 2026

David

Loved the room! The staff was amazing, too!

Partner

10/10

Exceptional

08 May 2026

David

Rooms were clean and spacious. Staff was very helpful and kind.

Partner

10/10

Exceptional

07 May 2026

Gladis Leticia

Clean suite , helpful staff good
Restaurants

Partner

10/10

Exceptional

07 May 2026

Susanne

The bar at Gordon Ramsey was excellent!

Partner

6/10

Pleasant

06 May 2026

Michelle

Our stay had both positives and some significant issues.
Parking garage: only 2 of 3 elevators were working, causing long waits.
Check-in was smooth, and the front desk staff was friendly and helpful.
The biggest issue was the hotel elevators. For most of our 3-night stay, only 2 of 6 were working. On checkout day, we waited 15 minutes on the 14th floor. When I called the front desk, I was told only 1 elevator was operational. We could also hear what sounded like someone stuck in an elevator. With a flight to catch, we had no choice but to carry all our luggage down 14 flights of stairs.
Room (Petite King Suite): spacious and comfortable, with a great bed and nice jacuzzi tub.
However, two issues stood out. First, the AC wouldn’t cool below 72–74°. After multiple calls and over 1.5 hours (and my husband going to the desk), someone finally came. It was fixed, but the delay made it hard to rest.
Second, the bathroom layout is extremely tight. The toilet door opens inward with very little clearance—difficult even for someone of average-to-larger build.
Overall, while staff was kind and the room itself was nice, the elevator problems and slow maintenance response significantly impacted our stay.

Partner

10/10

Exceptional

06 May 2026

Julie

Clean room

Family

10/10

Exceptional

06 May 2026

Victor

Great experience, staff was very helpful throughout our stay.

Friends_and_family Friends

8/10

Excellent

05 May 2026

David

Room was clean. But shower bath was very slow draining.

10/10

Exceptional

03 May 2026

Blair

Nice place

10/10

Exceptional

02 May 2026

Regina

Good rooms

Partner

6/10

Pleasant

02 May 2026

Laura

The hotel and casino were uncomfortably hot. Also the room we stayed was uncomfortably hot. We set the thermostat to 60 degrees and when we came back to our room hours later it was still hot. A plus was the bed was very comfortable and the Sushi Restaurant at the hotel was very good.

Partner

10/10

Exceptional

02 May 2026

Steven

Clean rooms, clean establishment, good food, friendly

Friends

8/10

Excellent

30 Apr 2026

Justin

My overall experience was nice. My room was clean, but a bit dated. The shower could have been warmer. The staff were great. I will probably stay here again on my next visit to Reno.

Self

2/10

Poor

30 Apr 2026

Michael

While it was close to the venue we were attending, the El Dorado didn't have much more to offer. Most employees seemed indifferent or irritated when asked simple questions an out of town visitor might ask, such as \"where can I find check in\" or \"do you have luggage carts\".the property was also deteriorating with multiple elevators out of service. I will never go back.

Partner

10/10

Exceptional

29 Apr 2026

Angela

Very nice rooms

Friends

10/10

Exceptional

29 Apr 2026

Vicki

When we checked in they upgraded our room for free to a King Suite at no extra charge. That room was awesome. It rents for much more than we booked. Thanks for the upgrade!!!

Partner

10/10

Exceptional

29 Apr 2026

Sheryl

Issues with our shower but the staff was very efficient and fixed it right away.

Partner

8/10

Excellent

28 Apr 2026

Sheri

Our stay was good. Place was clean.