Name: Home2 Suites By Hilton Reno
Address: 1111 Meadowood Mall Link, Reno, 89502, US

10/10

Exceptional

17 Jul 2026

Carmen

Clean room and cozy

Family

10/10

Exceptional

17 Jul 2026

Italo

It was such a nice stay and every this was nice and clean plus the room was perfect for our large family. Thank you

10/10

Exceptional

11 Jul 2026

Anita

We had a very clean room the front desk staff was great. Breakfast was excellent a variety to choose from . Great place to stay!

Family

4/10

Poor

05 Jul 2026

Catherine

The pull out bed that we needed to sleep all of our party was broken and did not get fixed even though we requested an inspection twice during our stay. An alternate room was not available. There was also no bedding available for the pull out couch and needed to be requested downstairs. The shower did not drain properly and the shower curtain hung into the bathtub while showering. We did not have enough towels in the room for our party and had to request more.
The staff was friendly, the tvs showing the World Cup during our stay were a nice touch.

Family_with_children

10/10

Exceptional

03 Jul 2026

Fiapule

Property was very clean and beautiful. The staff were all friendly and breakfast was great.

Family_with_children

10/10

Exceptional

28 Jun 2026

Hector

One of the few hotels that are clean!

Family

2/10

Poor

22 Jun 2026

Erica

The air conditioner made a horrible noise. Even when we moved to another room the ac machine still made enough noise that I could not sleep.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Ellen

Great location, near the airport and a nice mall. The hotel itself is spotless and modern. We had a three year-old with us so we booked a separate bedroom suite. Both the bedroom and living/kitchen area were spacious and the layout was perfect for her early bedtime. I'd definitely stay there again.

Family_with_children

8/10

Excellent

01 Jun 2026

James

.

8/10

Excellent

17 May 2026

Lisa

The room was not ready for us at 4:15pm and check in was 3:00pm. The shower floor looked dirty. Everything else looked clean. We had to ask for the chair that is normally already in the room, I had to ask 3 times and it finally arrived at our room. The sink stopper was not working. The bathroom door was not working properly. The toilet seat was looking very worn. I was disappointed because normally this place is great. Oh and the beds are feeling and looking less comfortable than they used to. Staff was nice enough. The breakfast was good.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Kim

The sliding barn door on the bathroom was not sliding so well, but it’s nothing that discouraged our stay. The location was on point for us!

8/10

Excellent

16 May 2026

Marlene

The rooms were clean and stff was friendly.

4/10

Poor

20 Apr 2026

Kathlyn

Our room was not cleaned during our stay. Since there was a sign on the bathroom mirror indicating it would be cleaned every other day we were surprised when it wasn't done. We asked why it wasn't clean and were told we needed to request that service. After pushing the issue, we were then told that we had a do not disturb sign on our door which wasn't true.

Partner

10/10

Exceptional

12 Apr 2026

Melissa

Nice hotel

10/10

Exceptional

09 Apr 2026

Maria

Breakfast was very good with lots of choices. Receptionist was always smiling.
The room was clean and huge.

10/10

Exceptional

29 Mar 2026

Sarah

Place was super clean, staff was very friendly & helpful. Great selection for breakfast. Easy check in & check out. Would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Joseph

Excellent stay! Low budget hotel but clean and all we need is there… pet allowed, swimming pool, breakfast, ample space of the room and best of all… free EV charging!

Family_with_children

10/10

Exceptional

17 Mar 2026

Floyd

The Hotel was excellent in every way!
Not so for Expedia!
I checked the $5.28 insurance and was charged $10.28. Can you explain this?

Partner

10/10

Exceptional

10 Mar 2026

Melissa

Everything was amazing for us other than the nighttime staff had no personality and completely ignored us for a while at check in. Was really met at the front. Also the elevator was having trouble. But, would still stay here. Loved the larger room and kitchen.

Partner

10/10

Exceptional

24 Feb 2026

Andy

Big room with everything we needed. Close to airport and mall for pre-skiing purchases.

6/10

Pleasant

12 Feb 2026

CAYLA

The pool was closed the first night we were there and the elevator was broken all weekend. The food choices also could have been better. However, the hotel and room were very clean, and all the amenities in the room were wonderful. Sheets and pillows were extra soft. Overall, we will definately be back.

Business Family_with_children

10/10

Exceptional

09 Feb 2026

Ashley

Close to our location

10/10

Exceptional

05 Feb 2026

Jason

Everything was amazing ! Will def stay here again

6/10

Pleasant

03 Feb 2026

Harrot

Staff very nice
Room was ok, bathroom door not a fan of the roll door,
Breakfast was ok
Location is super convenient very close to lots of stores
Swimming pool too much chlorine messed up my eyes
Elevator need help

Business_and_leisure Family_with_children

10/10

Exceptional

28 Jan 2026

Masood

Spacious, clean, just right.

Business_and_leisure Family

8/10

Excellent

26 Jan 2026

shawn

Yes & yes

2/10

Poor

26 Jan 2026

Dijaun

My air conditioner didn’t work

10/10

Exceptional

25 Jan 2026

Russell

Staff was courteous, room was clean and stocked. Very good layout for breakfast, can put together your own egg ham/sausage breakfast sandwich on biscuit, Hawaiian roll, or bagel. Also had cereal, granola, yogurt, waffles, juice, etc. Seems like only one elevator works, and the one that works may not open when arriving at your floor, just press the open door button

Leisure Partner

10/10

Exceptional

23 Jan 2026

Danica

Clean room, helpful staff, delicious breakfast

Business_and_leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Stacie

Room was great! Staff was awesome.

6/10

Pleasant

19 Jan 2026

Leslie

I couldn’t use the fan or heat in the room bottoms were broken. Fan in the bathroom very poor ventilation not hooks for towels. I stay on second floor around 11:30pm a lot of noises like hitting wall or washer machine. I didn’t have enough sleep. Swimming pool clean and breakfast was nice. Reception not very friendly.

Leisure Partner

4/10

Poor

06 Jan 2026

Laura

Im waiting to hear back from the GM but the room was gross. The night desk clerk was fantastic. Very kind and helpful. Its the room that caused the 2 stars. There was what looked like diarrhea splatter on the toilet seat, dirt and scum in the shower basin, the floor (tile) was dirty, there was a pile of dirt/dust/and food crumbs on the floor next to the dishwasher, blood stains on one of the beds, muddy water smeared on the back of the bathroom door, and we found a dirty dish in the cabinet.

This didnt look like a 1 time missed cleaning, it looked like this is their standard and i know this isnt the standard for this chain.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Hector

Clean room. Nice amenities. Great view from the west side.
Front desk staff not as friendly or helpful as I’ve come to expect from Home 2 or Hilton Properties.

Business_and_leisure Family

10/10

Exceptional

31 Dec 2025

Jill

Friendly staff, easy check-in/check-out, dog-friendly, very spacious room (studio with two beds), nice amenities in-room and out - pool (kind of small) + fitness + BBQ + outside fire, clean room, comfy beds. Right near the mall.

Leisure Pet

8/10

Excellent

30 Dec 2025

Amber

The hotel was very nice. The only real problem was the bed was hard as a rock. So for people that like a firm mattress you would be good. If you need a softer mattress i would recommend something else.

Leisure Family_with_children

2/10

Poor

29 Dec 2025

MANUEL CORNELIO

Didn’t respect my reservation and was denied service because I’m 20 years old. This should have been disclosed before accepting my reservation.

Business_and_leisure Self

10/10

Exceptional

29 Dec 2025

Aireen

We got caught up in the snowstorm and will be arriving late for our check-in. They were able to accommodate us and were very understanding. Our room was very clean and cozy, and complementary breakfast was satisfying staff are friendly, and the customer service was great. My kids love the indoor heated pool. We stayed for 2 nights and we can't wait to be back again.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Raymond

Room door is very hard to open and close. You need check the door lock already before you leave. The elevator cannot open the floors and you need push the button again than the elevator will open the door.

Family

2/10

Poor

26 Dec 2025

Angela

First, I booked it to Expedia and put it to the payment plan and got approved. when we arrive, front desk asks for credit card, and telling me that my 3rd parry did not pay. and i have to pay full amount and i did. the bathroom sick was broken, but because no more available room we have to deal we it. and when it's check out time they said my payment went true. so no charge to the credit card. after next they i checked it and i got charge for it, so story short they charge me twice. now i have to deal with the bank.

Leisure Family

10/10

Exceptional

22 Dec 2025

Angelica

breakfast is good and staff was very accommodating

10/10

Exceptional

21 Dec 2025

Christopher

Front desk staff were very helpful. Breakfast was delicious. Room was spacious. Pool was broken, which was a bummer, but hope they get it fixed so we stop again.

10/10

Exceptional

21 Dec 2025

Andrew

Everything thank you

10/10

Exceptional

20 Dec 2025

Kaling

Thank you, Daniel at Front Desk!

Leisure Family

6/10

Pleasant

08 Dec 2025

Alex

The room was ok. We found hairs on the sheets. We realize they accepted pets so it wasn’t a huge surprise. The sheets appeared to be clean and fresh smelling. The wall paper in the bathroom was pealing and the tile grout needs deep cleaning. Also, the mattress was worn and not very supportive. We did ask the front desk if there was another room. But, there were no more suites available. The heating system seems to work different than other places we have stayed. We were told by the front desk it’s based on the outdoor temperature and the room stayed very hot no matter what the thermostat was set at. We asked the front desk to check into this, but no follow was done that we are where of. We also asked to have our room cleaned 2x during our stay. The front desk failed to follow through with housekeeping and we had to ask again to have our room cleaned. They did final cleaned it but, didn’t refill the condition in the shower. They also didn’t refill the drinking water dispenser in the fitness center. I asked twice and it was never refilled that day. It appears there is no management following up on any of these complaints or concerns. It also appears the hotel needs a refresh to the hotel suites. This is not what I’m accustomed to from a Hilton managed property.

Leisure Family

8/10

Excellent

07 Dec 2025

Angela Mae

Everything was nice, we were expecting that it will have a stove to cook on. And the faucet in the bathroom was loose, still working, but scared of getting the blame. Told the front desk about it.
Overall everything is good.

Friends_and_family Family

4/10

Poor

29 Nov 2025

Eba

The facility is old. The couch was stained, the heat and air was not working, it made a loud noise all night and did not warm or cool the room for a length of time, the coffee was terrible, and the juice was watered down, were afraid to try the food. I am comparing it to the facilities at Rohnert Park.

The staff was nice, the facilities was clean even though it was extremely stained, and the location was convenient.

Leisure Family

10/10

Exceptional

18 Nov 2025

Tamara

Kind and helpful staff. Incredibly clean and quiet. We will be back.

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Cheryl

Clean room; bathroom needed some minor repairs and the addition of towel bars or hooks; bed was uncomfortable and seemed like mattress needed replaced.

10/10

Exceptional

02 Nov 2025

Mark

Clean, friendly staff, close to freeway and food plus a lot more. Great place

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

HanJin

Nice convenient location. Staff members are nice and made me feel comfortable.

Leisure Family

10/10

Exceptional

09 Oct 2025

Lyudmyla

Was really clean hotel with yummy food😁😁😁

Family

4/10

Poor

27 Sep 2025

Ying Jen

Check-in was an unhappy experience from an unfriendly counter staff.

Leisure Family

10/10

Exceptional

06 Sep 2025

Misty

Came for the balloon race

Staff was amazing! Room was huge! So much storage space. Nice place great price. Perfect for family or a business person staying the week. I seen a sign that they also accept do. Great free breakfast.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Tiffany

Ok hotel, noisy location

The hotel was clean and the staff were responsive to our requests. The beds were not super comfortable, but ok. The noise all night long from street racers was horrible.

Friends_and_family Family

4/10

Poor

28 Jul 2025

Verified traveler

No great.

Didn’t get connecting rooms even after requesting it, rooms looked ok but the beds weren’t comfortable you can feel the springs, the pillows were flat the staff didn’t seem helpful either. This will probably be the first and last stay at this place. The price rate was too expensive for a bad experience! Not happy about this hotel.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Advait

Great stay, Excellent breakfast.

Leisure Family

10/10

Exceptional

13 Jul 2025

Norma Griselda

Very good

10/10

Exceptional

11 Jul 2025

Chelsea

Two thumbs way up

Business_and_leisure Family

6/10

Pleasant

05 Jul 2025

MICHAEL

Amenities need ls an upgrade.

It could be better. Room in dire need of new flushed pillows. The toilet paper needs a substitute. It rips before you can actually use it.

Business

6/10

Pleasant

17 Jun 2025

Cherri

I did not like that the front desk person did not tell us the amount of the pet fee. He informed me that my $50 deposit would be refunded, but seeing the charge on my back account, I was informed that that was PART of the pet fee. Needless to say I was very disappointed.

Leisure Family

8/10

Excellent

10 Jun 2025

Alejandro

The suites were quite nice with a good breakfast selection and a nice kitchenette with fridge. My only gripe is the sofa bed was way too flat and the bathroom had an awful barn door that doesn’t lock or close shut completely.

Leisure Family_with_children

10/10

Exceptional

03 Jun 2025

Brittanie

Our AC was broken in our room and they moved us to a new and upgraded room immediately. Brought extra pillows and towels and were very accommodating.

Leisure Family_with_children

10/10

Exceptional

26 May 2025

Jose

I definitely my family and I we were happy with the service. Room was nice, parking was safe and plenty of parking. I can’t wait to go back to get the same hotels.

Business_and_leisure Family

6/10

Pleasant

17 May 2025

Mark

I would choose most other places in Reno

Less than I expected. I was expecting comparable to courtyard inn or hyatt place, and it was not. In Reno, it is more expensive than courtyard, fairfield, hyatt place, holiday inn express, and I would stay at any of those before ever staying at Home 2 Suites again. Two queen room has a barn door on the bathroom that provides no noise barrier and little privacy. A barn door is a very odd choice for a bathroom. The first room I was in had an AC that barely blew, but had a high-pitched sound. We switched to the second floor. The AC worked but was very loud when it clicked on and off continuously. Street noise was very loud. It sounded like motorcycles racing until well after midnight. The sound from people walking around on the third floor was incessant until well after midnight. Great shower pressure, and if you are 8 feet tall you will still fit under the shower head. Plenty of outlets and usb ports. Staff was friendly.

Friends_and_family Family

2/10

Poor

08 May 2025

Nina

The hotel overall was quiet. Compare to other Hilton’s we stayed at the breakfast menu is limited. The downside of the stay was the unauthorized kids at the property walking and lounging around. Unacceptable!

8/10

Excellent

06 May 2025

Patricia

My husband and I stayed 2 nights. We met my sister and brother in law who were there for a convention. They brought their 2 dogs, which worked out well. They also wanted the kitchen facilities as they are gluten free. We liked the daily breakfast. We all liked the nearby walkable dining options. Wish there was a nearby casino shuttle, but all in all we would recommend.

Leisure Family

2/10

Poor

21 Apr 2025

Yonni

No me tenian mi habitacion lista y espere masde3hr

Sistema de computacion malisimo el
Personal no tieme la capacidad de reaolver problemas por ellos mismos no saben atender al cliente y no son capaces de resolver problemas

Business

10/10

Exceptional

14 Apr 2025

Cynthia

Nice

8/10

Excellent

13 Apr 2025

Ericka

This property did not disappoint. High ceilings make the room feel more spacious. Breakfast in the morning offered a great variety. Gym and pool amenities were clean. Evening time staff member was FaceTiming someone as we checked in. So could work a little more on the checking in process. Room quality however, worth the stay.

Business Family

8/10

Excellent

08 Apr 2025

Bob

nice property

Leisure Family

8/10

Excellent

30 Mar 2025

Jared

Pool was closed so kids were disappointed. Front desk service was meh, breakfast was what you expect at a hotel breakfast. Room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

17 Mar 2025

Kelly

It was great!

10/10

Exceptional

16 Mar 2025

MISTY

It was amazing, from the service to the rooms and the indoor pool. We will definitely be back.

Business Family

8/10

Excellent

09 Mar 2025

Robert

.

8/10

Excellent

02 Mar 2025

Eric

Great place to stay with family. Clean and nice. I would stay again.

Business Family

10/10

Exceptional

25 Feb 2025

Dustin

The layout was perfect and they have stair access for my daughter ( doesn’t do elevators). It was clean everyone was friendly. Will definitely stay next year.

Business_and_leisure Family_with_children

4/10

Poor

23 Feb 2025

Leticia

At first glance everything looks nice and clean. We got to our room and the dishwasher was on and leaking water onto the floor. I opened the couch bed and the sheet on the bed was dirty, so needless to say, we did not use the couch bed. Then we asked for extra pillows. They showed up in extremely wrinkled pillow cases which made us feel like they were used/dirty. Then, some king size pillows were in standard sized pillow cases. Just not okay, not normal and made me feel as if everything was dirty and half assed.

Leisure Family_with_children

4/10

Poor

21 Feb 2025

Daniel

Hope you like cold showers day after day after day at all times of day, even after addressing this issue with the desk nobody seemed to have any clue.

Partner

10/10

Exceptional

20 Feb 2025

David

We love the kitchenette and the generous sitting area in our room. The room was clean and the breakfast selection was wonderful!

Leisure Family

10/10

Exceptional

18 Feb 2025

teofilo Pepito

the place was spacious and i love the free breakfast. it was worth every penny

Business_and_leisure Family_with_children

2/10

Poor

18 Feb 2025

Rebecca

Staff inconsistent with policies. One staff said housekeeping is every 2 days, while the other staff said that cleaning is every 4 days! Then they said that they don’t have staff to clean on weekends.

Business Family_with_children

10/10

Exceptional

05 Feb 2025

Eric

Didn’t interact much with the staff. Breakfast and housekeeping crews were nice, greeted us with a smile. Rooms were spacious and clean, will definitely stay there again when in Reno.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2025

Karen

We enjoyed our stay. We really liked the full kitchen

Leisure Partner

8/10

Excellent

26 Jan 2025

Cassandra

Convenient location for my daughters’ dance competition.

Leisure Family

8/10

Excellent

20 Jan 2025

REBECA

Nice property

10/10

Exceptional

18 Jan 2025

Kelly

N/A

Leisure Partner

4/10

Poor

10 Jan 2025

Christopher

AC made a lot of noise was unable to sleep comfortably. Informed Hotel was told to talk to Hotels.com about discount since it was a fixed rated

Friends_and_family Family

8/10

Excellent

01 Jan 2025

Josue's

Good place

10/10

Exceptional

27 Dec 2024

Tara

Great property and location!

10/10

Exceptional

23 Dec 2024

Morgun

really close to shops and food, very clean and nice

Business Family_with_children

8/10

Excellent

29 Nov 2024

Sharon

Good place with spacious bedrooms

We like the room because it’s spacious and even though we didn’t have a view, it wasn’t a problem. I just wish they had more breakfast options and did housekeeping. We had to call before our trash got picked up. But overall, it was a good stay and we plan to come back and stay here again.

Friends_and_family Family

10/10

Exceptional

25 Nov 2024

Luis

New atmosphere

10/10

Exceptional

11 Nov 2024

Cassandra

Location was so convenient for my daughter’s dance convention! I had to run to & from the hotel and the Reno Convention Center many times, so it made it an easy trip.

Leisure Family

6/10

Pleasant

27 Oct 2024

Mark

Normally have a good experience with Home2 but not this time. Few problems:
Bathroom sink faucet lever broken
Toilet seat loose to the point of being unsafe
Sink separated from counter top, falling from under counter.
Office chair back loose
Smells like cigarette smoke
Many outlets not working, USB A not working.
AC resonates low throbbing frequency, had to turn off.
Maintenance needs to spend a couple hours in that room.

Business_and_leisure Family_with_children

6/10

Pleasant

10 Oct 2024

ErleeDawn

Lack of help.

When we entered our room, the remote was missing to the tv from the room. We called down to the receptionist and no one answered. We then walked down and saw a sign, \" Please be patient while I am gone\" We waited for 10 minutes. The poor girl was by herself and said that she had to text her supervisor. We went back to our room and we still got no answer. As we walked to the lobby a man in the room next to us was smoking in the hallway. It filled up our entire room. I walked to the lobby again and the receptionist was gone again. We waited for 10 minutes with two toddlers. When she finally came back we asked for another room due to the cigarette smoke. She was very sweet and found us another room on another floor. When we finally got to the room it only had one king bed. There were 4 of us. We promptly left the room to the lobby and again the sign on the counter was there and no receptionist. We waited for another 10 minutes and she finally came back and found another room. I know it wasn't her fault but she was there by herself on a Saturday and there was a lot of customers waiting to be helped. I feel there should have been more people there to help her. We waited for 45 minutes to get a new room and I know that poor was stressed doing it all by herself.

Friends_and_family Family

8/10

Excellent

01 Oct 2024

Verified traveler

Overall a good stay. Price a bit high compared to other options.
The free WIFI is too slow. I measured 4-5Mbps through my stay which is barely enough for streaming or video calls.
It has a fridge, freezer, microwave and dishwasher but no stove so live be prepared to live with microwaved food.
It's a couple of minutes away from the large mall so convenient for shopping purposes.
Jessica was awesome.

Self

10/10

Exceptional

29 Sep 2024

Laureen

Great staff, great place.

10/10

Exceptional

28 Sep 2024

Tatiana

Very nice property! Modern and super clean. The fact that bathroom door did not lock was kinda annoying but other then that no complaints

Friends_and_family Family