Name: Renaissance Reno Downtown Hotel
Address: One South Lake Street, Reno, 89501, US

10/10

Exceptional

20 Jul 2026

Susan

This was an amazing stay. Friendly people, very clean facility, good food, and the softest beds! If I’m ever back this way, definitely worth staying here again!

Family

8/10

Excellent

20 Jul 2026

Mikael

Great stay. Just annoying to be woken up by a crazy loud smoke alarm system ‘test’. We had been warned about it but still a bummer.

Family_with_children

8/10

Excellent

15 Jul 2026

Paul

The hotel was pleasant and clean, and the staff was quite friendly. However, corners were cut in the room design in order to fit in more rooms. The bathroom in particular was poorly designed with corners cut to save money and space. It was just small things that said “cheap,” such as the thinnest toilet paper imaginable.

Self

10/10

Exceptional

13 Jul 2026

Daniel

Awesome hotel. Nice lobby and friendly staff. Chris at the desk was great. Our suite was spectacular.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Sandi

The entire hotel was very clean and the room was also. The restaurant on the property is excellent.

Partner

4/10

Poor

07 Jul 2026

sharon

I called the front desk to ask for shower chair for my mom, she’s handicapped, they gave me a shower table for baby, it’s way too big in the tub, I called again, but the girl who’s very rude. I do not want to go back this hotel again, do not recommend it

Family

10/10

Exceptional

06 Jul 2026

Salvador

Great location

Family_with_children

8/10

Excellent

05 Jul 2026

Angela

Great location. The Shore restaurant was fantastic. Amazing espresso martini, good food and loved the view sitting outside on the terrace overlooking the river. I also had a Riverview room which was nice. The bartenders at Bundox Boccee were not friendly to me at all. They acted like I was bothering them by needing to make me a drink. The pool is a bit lackluster for a large hotel. I think an upgrade of the pool would make a huge difference. When I checked out, I got a coffee from coffee and comics. The coffee was great, and the girl at the register was a sweetheart.

Self

10/10

Exceptional

05 Jul 2026

Fred

Nice place. Only complaint was the pool was open 9-8. We wanted an early or late swim and we’re not able to use it.

10/10

Exceptional

01 Jul 2026

Dianne

Great location! Delicious dinner. Comfy room and bed. Wish we could have stayed longer

Partner

6/10

Pleasant

26 Jun 2026

Jean

Hotel is very outdated and not maintained to Marriott standards. This is not a Marriott owned property.

Rooms are very funky with terrible lighting. There is virtually on light overhead and a very strange light above the night stand.

The room has older carpet that has an odor and towels and linens are not Marriott quality. I would not stay at this property again.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Raul

Everything was really good

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Sheri

Beautiful property! The restaurants is one of my favorite spots in Reno. The view of the river is beautiful. Great amenities and easy access to everything

Family

8/10

Excellent

21 Jun 2026

William

Clean and good sized rooms. Bed / pillows comfortable and room has all the amenities to be expected. Pocket door to bathroom that doesn’t really shut nor block out light. Air conditioner is noisy and parking is pricey ($20+ a night), although convenient. Located right on the river with easy access to the river walk.

Family

10/10

Exceptional

20 Jun 2026

Christopher

Great staff, clean hotel, and great staff at the hotel restaurant. I definitely recommend.

Self

10/10

Exceptional

17 Jun 2026

Chelo

Friendly staff . Rooms are clean

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

kristy

we had a mixup once we got to our room, we drove three hours and we’re supposed to have a corner King suite it was my husband‘s birthday, and when we got there, they put us in a two room king and when I told them this is the wrong room and I told him I could show them my proof on Expedia. They said there was nothing they could do but give me free breakfast. They did offer free breakfast, which was helpful but this was very disappointing. Seeing it was my husband‘s birthday and I paid extra for the corner suite with the big bathtub and we drove three hours and that’s not what I got and all the rooms are sold out, and there was nothing that they can do but overall the day was OK very convenient location. And the river is beautiful.

Partner

10/10

Exceptional

06 Jun 2026

Brian

Quiet and comfortable

Self

8/10

Excellent

18 May 2026

Hsinhan

Clean and friendly staff

Friends_and_family Family

10/10

Exceptional

18 May 2026

Cody

Will stay here more often!!!

Partner

6/10

Pleasant

17 May 2026

Naomi

Good: Check in a breeze and receptionist very kind.
BAD: Hair on bathroom sink counter. Dirty smeary glasses in bathroom we did not even want to use.
Please do better for other guests bathroom cleanliness.

Friends_and_family Family

10/10

Exceptional

14 May 2026

David

We loved this property, it’s one of our new favorites. Nicki and the crew at the restaurant were especially accommodating and gracious. We will be back. Try one of the suites on the ninth floor, totally worth the money.

Partner

8/10

Excellent

10 May 2026

Lane

Good hotel, $20 to self park? And not a great experience in the restaurant!

Friends

10/10

Exceptional

05 Apr 2026

Jamie

Room was clean had everything we needed except for when there’s a coffee pot you would think they would leave you some water? There’s lots of places to sit. The restaurant looked good although we didn’t eat there but we did go to the coffee shop great location, and great parking.

Partner

10/10

Exceptional

30 Mar 2026

Jennifer Allison

Quiet, clean room. Breakfast was excellent.

Business

4/10

Poor

15 Feb 2026

sangeeta

Room felt old, lights did not work; door frame and door did not hinge correctly, so it didn’t close properly until pushed hard to shut; shower was not powerful; our window was frosted and didn’t allow us to see out; we could hear people talking easily through the hallway, and doors opening and shutting; hotel was extremely overpriced for a less than adequate stay

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Donna

This is a wonderful hotel! Excellent service, room was immaculate, stylish and excellent linens and amenities, the restaurant is stylish and good breakfast with a view of the river, I used the Valet service which was spot on, would definitely stay there again.

Leisure Self

6/10

Pleasant

06 Feb 2026

Truls Ole

Cleaning should be better. I am allergic and there was too much dust

10/10

Exceptional

25 Jan 2026

Amy

Beautiful hotel. Excellent restaurants.

Partner

10/10

Exceptional

05 Jan 2026

William

This hotel was amazing!

2/10

Poor

05 Jan 2026

Michael

Fraud purchase

10/10

Exceptional

01 Jan 2026

Carolina

Very nice Hotel!!

10/10

Exceptional

25 Dec 2025

Yaacov

Thx

10/10

Exceptional

10 Dec 2025

Sandra

Great stay, friendly staff, delicious on site restaurant

10/10

Exceptional

07 Dec 2025

Christine

Easy and respectful

6/10

Pleasant

25 Nov 2025

eve

Fine but basic for a short work trip.

Business

10/10

Exceptional

23 Nov 2025

Ryan

Did not explore the bar. Breakfast was not complimentary so didn’t attend.

Partner

10/10

Exceptional

11 Nov 2025

Wendy

Beautiful and great location

Leisure Pet

10/10

Exceptional

02 Nov 2025

Maha

Beautiful room, friendly and helpful staff.

10/10

Exceptional

22 Oct 2025

Agyapal

The Hotel staff was very hospitable. We had a very warm welcome. Were also offered Champagne and Cake since it was our anniversary.

Leisure Family_with_children

10/10

Exceptional

03 Oct 2025

Irina

Room was very clean. Bed very comfortable with bright white sheets. Restaurant downstairs has glass fireplaces around the whole patio above the river, which creates amazingly cozy and relaxing atmosphere. Staff added a feeling of warmth and welcoming to overall atmosphere.

Partner

10/10

Exceptional

26 Sep 2025

Dave

Excellent hotel. Good location.

Partner

10/10

Exceptional

15 Sep 2025

Kay

I loved this hotel! From beginning to end it was such a pleasant experience. The staff was amazing, the conditions of the property is top notch, the location was perfect and the food at the restaurant was something we still dream about. It was so delicious without being pretentious.

Leisure Family

6/10

Pleasant

05 Sep 2025

james

It’s a pretty basic hotel but nice enough. I was allocated a room with a view of the rooftop and the entire buildings AC units which run all night. Nice surprise one morning to have a man on the roof looking straight into the room. William on the front desk has a real attitude problem for some reason. Valet service was great. Restaurant staff v nice. Housekeeping just ok.

Business

10/10

Exceptional

03 Sep 2025

Ladan

The property was conveniently located. Service was great. The valet service was well run and reasonably priced. The facility was pleasant. Overall, my stay was quite comfortable.

Leisure Self

10/10

Exceptional

03 Aug 2025

Katy

This was my second stay at this hotel. It was clean and comfortable and has a fun bar/bocce ball place downstairs. The on-site restaurant has delicious breakfast!

Leisure Partner

6/10

Pleasant

02 Aug 2025

VIVIAN

Should be free parking

Leisure Partner

8/10

Excellent

18 Jul 2025

wendie

The hotel is nice, but the surrounding area is not very safe or clean. The common areas in the hotel are very well kept except for the pool area. It is in need of a major refresh. Our room is also in need of a refresh, especially the bathroom. The shower knobs did not work well, and the water pressure was almost nonexistent on the regular shower head. Streaming services did not work on the TV. Maintenance came to fix it, but we continued to have the same problem. We had excellent service at the bar. All the bartenders were super friendly and made delicious drinks. The food in the restaurant was tasty also.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Charles

Great staff and Hotel

6/10

Pleasant

02 Jul 2025

Cassie

It was alright for a one night stay but I’m just very glad I had Expedia points for a bit of a discount on the price for the night. The original price does not seem worth it for the room we stayed in. It was very small and not super functional for a multiple night stay. No where to really put any of your items, limited counter space in the room. The bathroom faucet was spraying all over the counter. Just seemed like they were trying to be “ aesthetic” when designing the room. Not sure if I would stay again..

Leisure Family

10/10

Exceptional

02 Jul 2025

William

Good location downtown

Business Self

10/10

Exceptional

19 Jun 2025

Tom

Great place to stay in Reno.

Leisure Family

2/10

Poor

16 Jun 2025

Maren

Was locked out of my room for an hour

10/10

Exceptional

08 Jun 2025

Kelly

Excellent stay all around

Every interaction with staff members was excellent. Every employee was very helpful. We had adjoining rooms with one being a suite, and it was perfect. The restaurant was convenient with excellent outdoor dining. During our stay, the hotel was busy with a wedding and other parties, but besides seeing the people in the lobby, we would have never known there were such big events going on. The elevator was fast and we never had to wait long. The floors and rooms were quiet and clean.

Friends_and_family Friends

4/10

Poor

02 Jun 2025

Joe

$300+ a night and no free internet. I will never st there again.

Leisure Partner

10/10

Exceptional

21 May 2025

Daniel

Thank!

10/10

Exceptional

06 May 2025

Julie

Great hotel

Business Partner

10/10

Exceptional

31 Mar 2025

Mia

We enjoyed our stay. The staff were very friendly. The room was large and well appointed. The bed was so comfortable. We will stay here again.

Leisure Pet

6/10

Pleasant

22 Mar 2025

marvin

The room was too small for the price. They didn’t even have a bottle of water in the room for us.

Leisure Family

10/10

Exceptional

12 Jan 2025

Rebecca

Great hotel for Reno stay

The staff at the Renaissance are consistently kind, helpful and conscientious.

Friends_and_family Family

6/10

Pleasant

07 Jan 2025

Larry

Our rooms were dirty when we walked into them had to go back down to the front desk to get new rooms, had asked for connecting rooms but were instead given rooms very far apart

Leisure Family

6/10

Pleasant

03 Jan 2025

Jason

Pet friendly

Leisure Pet

10/10

Exceptional

29 Dec 2024

Osbaldo

I lake all the service and how clean it is.

10/10

Exceptional

20 Dec 2024

Aaron

The hotel staff were very chill, bar was fun.

Leisure Self

10/10

Exceptional

10 Dec 2024

Dennis

Didn’t need to leave the property.

Was there for a business event and was very happy with the property and its dinning and entertainment options.

Business

8/10

Excellent

05 Dec 2024

Alexis

Room coffee

I stay here every other week (3-4 nights a month) so while this might sound silly, my core complaint is the coffee machines in the room. No respectable hotel has coffee machines that require guests to run boiling water through single use PET plastic - a known carcinogen and totally gross to essentially get a single use plastic with coffee grains to a near melting temperature. Every other hotel above $250/night has moved to the small nespresso machines that use aluminum pods. I seriously might stop staying here due to this - I'm here for business frequently, wake up needing coffee in my room to start on emails/shower before work and this is a big deterrent. Otherwise, it's a good location, rooms are clean and staff is lovely. This is just one of the more notable things that should be addressed by a high-end hotel.

Business

10/10

Exceptional

13 Nov 2024

Lemetrica

Pictures don’t do the hotel justice. The spa amazing. The staff friendly and knowledgeable of the area, very helpful.

Leisure Partner

10/10

Exceptional

03 Nov 2024

Christina

The best hotel in Reno… bar none!
Best in class customer service. Beautiful accommodations - well appointed room, spectacular restaurant and perfect river front location.

Leisure

2/10

Poor

29 Oct 2024

Mohamed

When we checked out one of staff members were not nice and not welcoming. They didn't even smile or ask us about our stay. They questioned a for request email thinking it was coming from me. We felt we were treated as if we re criminals. Not coming back here again.

Business_and_leisure

10/10

Exceptional

13 Oct 2024

Kim

My favorite place to stay in Reno for sure.

Leisure Family

6/10

Pleasant

17 Sep 2024

William

Lighting in the room, especially in the bathroom was insufficient

Front desk staff, however, were great

Restaurant was above average; somewhat limited menu, but what was on there was very good

Business

8/10

Excellent

07 Sep 2024

Andrea

Checking in was great as we arrived early and they accommodated us immediately. Rooms were nice, but small. Dining in hotel was good, but didn't like the area around the hotel. Didn't seem safe. Parking not included in stay.

Leisure Family

10/10

Exceptional

14 Aug 2024

Deanna

Enjoyed the pet friendly stay at Renaissance. The staff was pleasant and helpful. The spa is welcoming and relaxing. We enjoyed the Shore Bar and the patio by the river.

Leisure Pet

10/10

Exceptional

12 Aug 2024

Tommy

Great location

Leisure Family

10/10

Exceptional

12 Aug 2024

Celia

We had the BEST stay here. We got an amazing upgrade. Corner room with magnificent views. Every single staff member was professional and kind. The restaurant is really good. You can sit inside or outside with a front row river view. The fresh brioche bread with avocado or made as French Toast was a favorite. If you need to be in that area of Reno, I wouldn't stay anywhere else.

Leisure Family

8/10

Excellent

04 Aug 2024

Shannon

Great location

Great place to stay. Hotel can be a bit loud based on traffic noise, air conditioner, and other guests. The staff was amazing, the facility was clean and up to date. Only suggestion is to upgrade pool area, looks the same as 8 years ago when I last visited.

Partner

10/10

Exceptional

21 Jul 2024

Reyna

Very good

Everything was good. We had a nice stay

Friends_and_family Family

10/10

Exceptional

29 Jun 2024

Verified traveler

Great clean and safe hotel. Classy place to stay in Reno

Friends_and_family Family

6/10

Pleasant

23 Jun 2024

Elizabeth

Spa was a disappointment. We arrived 30 minutes early to relax at the spa before our spa package however it took 25 minutes to check in as others were checking out and we were asked to wait. Once we were escorted in we changed and immediately we were called back for our massages. Massages were good but our package was supposed we be a massage and facial. it was not a facial. Just a mud mask. Not worth that price of the package.
We were also supposed to get a tshirt and we were asked what size shirt we wanted on Friday when we confirmed our appointment. However when we checked out they did it have our sizes for shirts! Why bother asking then? We ended up with tote bags instead.

We confirmed our appointment 3 times too-By email, text and call- excessive and annoying. I understand if we didn’t reply but we replied each time!!

Then we I tried checking out after our spa appointment the credit card machine wasn’t working after resetting the system 2 times the attendant ended up charging my card manually. Very time consuming as we were had dinner reservations we were trying to get too.

Friends_and_family Family

4/10

Poor

13 Jun 2024

Heidi

The hotel property was kept very nice. We weren't to keen on not having covered parking. We were also very displeased with the fact that we paid over $300 for 1 night yet had to also pay $19.50 for parking per 24 hrs and Wi-Fi was not included and we would have had to pay (which we certainly did not). We were on the 5th floor. There was one ice machine and one drink vending machine. The vending machine was complety empty. Not one choice was available. The day we were there the weather was in the 90's. We choose to try out the restaurant in the hotel. They had huge sliding doors open to the seating outside. We sat down at our table and quickly realized that it had to have been in the 80°s for inside dining. I used my menu as a fan the entire time we were seated. It was so hot and uncomfortable. We rushed to eat, just to get out of that restaurant. For the price we paid for a one night stay, we certainly figured it would had been more enjoyable. We won't be referring this hotel to anyone we know.

Leisure Partner

10/10

Exceptional

06 Jun 2024

Sherry

I didn’t like that there was no transportation to and from the airport.

Business_and_leisure Friends

4/10

Poor

03 Jun 2024

Verified traveler

The shower handheld attachment didn't work and the AC smelled foul, like urine. It was most unpleasant.

6/10

Pleasant

23 Apr 2024

Verified traveler

I was disappointed in this hotel. The rooms were dark and it was not as clean as I would expect from a higher end Marriott. The location is not super safe to walk around at night. But the beds were comfortable and the common areas were good.

Business

10/10

Exceptional

21 Apr 2024

stephanie

Clean

Leisure Partner

4/10

Poor

12 Apr 2024

William

I was in a room directly below the gym, at 4:00 am was woken with very load banging,

Room was not very clean, and was very used. Hotel could use an upgrade.

Business Self

10/10

Exceptional

02 Apr 2024

Purchasing

Good hotel

8/10

Excellent

25 Mar 2024

Paul

We were there for a funeral!

10/10

Exceptional

05 Mar 2024

Laura

I loved this hotel. I thought the desk clerk was most helpful. He helped me get an uber driver several times, and called a cab company for me. He is?most helpful and knows how to treat tgw?guests. He was on working today, Tuesday, at 12:00 Noon, check out time. He also checked me in on February 29th at around 9:00PM at night. The server's, and day and night manager's at the Shore restaurant are wonderful and gracious. Ruby, my spa attendant, at Refuge Spa gave me a Hot Stone Massage that was excellent. I will definately co e back, and stay at the Renaissance, and will recommend it to other's.

10/10

Exceptional

27 Feb 2024

wendie

Beautiful property right on the river. They have a really nice lounge where we had the best smoked old-fashioned we’ve ever had. They have a couple of dining options, one has bocce lanes and an arcade, which was super fun with our college kids. It’s downtown, so the surrounding area is a bit unsavory, but the valet personnel keep the riff raff out. All in all we were very happy with the hotel.

Leisure Partner

8/10

Excellent

26 Feb 2024

Verified traveler

Very nice upgraded room.

Business

10/10

Exceptional

18 Feb 2024

KIM

Trevor at the front desk and Ian at Valet Service were both super friendly and helpful!! The Shore restaurant was outstanding!!

Leisure Family

10/10

Exceptional

11 Feb 2024

Christina

Staff were amazing! Easy to enter property and on site parking. Wish the parking lot was covered, but it was on property so convenient. Decor is modern and lovely with an up scale feel. Room was really nice. Restaurant and bar area was great. Stag were so friendly and food was excellent. Will definitely stay again.

Leisure Self

6/10

Pleasant

31 Dec 2023

Mark

Well good overall but just lacking customer service at the cost levels of this hotel.

8/10

Excellent

02 Dec 2023

Danielle

Located in downtown Reno close to the City Building, the Pioneer Center, and overlooking the Truckee River, if you want a non-casino downtown stay, this location is good. They have a good restaurant, a huge, very cool arcade/bocce ball/pool tables/game room for all ages. Staff is super friendly! Bed was pretty comfy, just decor was going for posh angler and it was executed well, but rooms are really dark, and carpet was fraying and ripped in a few places. Just needs a little baby facelift.

Leisure Family

10/10

Exceptional

22 Oct 2023

Antone

Excellent Stay! Staff Was Amazing!

Business Self

10/10

Exceptional

09 Oct 2023

Sue

Most comfortable bed I’ve ever slept in. Also great shower.

Leisure Family

10/10

Exceptional

27 Sep 2023

Thomas

Beautiful property that is well maintained and walking distance to many restaurants

Partner

6/10

Pleasant

14 Sep 2023

Verified traveler

Amenities listed are wrong. I had no bottled water in my room, no room service menu, no alarm clock and no coffee/tea set up.

Business

6/10

Pleasant

26 Jul 2023

Douglas

Drab, dark and spartan. there was nothing inviting about any of the spaces. (OK, the restaurant wasn't too bad.) the main lobby looks like an old subway terminal, and the rooms look like someone with $75 tried to spruce up a high-end prison ward. there was nothing comfortable or relaxing about any of it. The staff were generally polite and friendly, but even that seemed forced (possibly the environment?). Was the designer trying to channel Terry Gilliam's \"Brazil\"?

Leisure Self

10/10

Exceptional

09 Jul 2023

Krissa Micah

I love the cleanliness and the smell! Very clean and staff are very approachable. Highly recommended.

Leisure Family_with_children