Name: New Otani Inn Tokyo
Address: 1-6-2 Osaki, 13, Shinagawa Ku, 141-0032, JP

New Otani Inn Tokyo

Tokyo · Japan

100 reviews shown

10/10

Exceptional

03 Aug 2026

Ian

This was our very first hotel during our trip to Tokyo. It was fantastic. Rooms are spacious enough compared to other hotels and we were very happy with the location and overall atmosphere. Note that if you are travelling with 4 people, one room will be manageable but the beds are small and firm!

10/10

Exceptional

25 Jul 2026

Michael Angelo

Location is great the hotel itself is excellent.

Family_with_children

8/10

Excellent

22 Jul 2026

Yoko

Breakfast buffet was great every morning, room was clean but bathroom drain was a bit slow the room I stayed this time. Enjoyed clean towels and bottled water every day.

8/10

Excellent

11 Jul 2026

JAMES

The hotel was very good. The location was extremely nice, attached to the station by a bridge, steps away from a convenience store. The room was nice. We had three people, so the extra bed made the room seem smaller than it was. The breakfast was fine. I would stay here again.

10/10

Exceptional

03 Jul 2026

Talia

This hotel was very nice, clean and easy location. Staff was incredibly helpful and polite. There is a very nice, affordable buffet breakfast. The room is clean and comfortable.

Family

10/10

Exceptional

26 Jun 2026

James

Very enjoyable stay. 12 night stay. From the US and although I had come to visit my son and his wife and though they were with me during check-in, the staff were very English proficient. They were very accommodating, I asked about a smoking area because when I booked there were no smoking rooms available. The attendant told my daughter-in-law that a smoking room had become available and I could have it starting on the 2nd night. The fantastic part about this is while we were out the next day, all my things were moved to the new room, set up exactly how had them in the previous room. Even the change on the TV stand, a quarter and a penny were moved to the new room and placed in the exact position. Cleaning was great. Although some of the furniture was a bit dated, the bathroom was newly remodeled. Very roomy compared to other budget Hotels I have stayed at in the area. Location was great. From the door of the lobby there was a Lawson's about a 100 feet away. There was a footbridge to the Osaki station in front of the Hotel, so it was about a 2 minute walk to the platforms. Osaki Station in Tokyo is served by four major train lines: the JR Yamanote Line, the JR Shōnan–Shinjuku Line, the JR Saikyō Line, and the Tokyo Waterfront Area Rapid Transit (Rinkai) Line, so it is easy access to go about anywhere in Tokyo and beyond. Shinagawa Station is one station away for Shinkansen access. Lots of shopping and restaurants nearby, in the Hotel complex and the station.

Self

10/10

Exceptional

25 Jun 2026

Eric A

Wasnt a bad stay staff was friendly but nothing to write home about

Family_with_children

10/10

Exceptional

22 Jun 2026

Alexander

Great location, access, and breakfast.

Self

10/10

Exceptional

17 Jun 2026

Fernanda

I loved the location of the hotel.

The breakfast was excellent. I traveled with my 2-year-old son, and every day they provided a plate and spoon for him. The staff was very friendly, and my son really enjoyed the food.

Another nice touch was the souvenir capsule toy machines inside the hotel. My son loved them, and they were a fun way to pick up a small souvenir.

We had a wonderful stay and would highly recommend this hotel to anyone visiting the area!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Suleiman

10/10

Exceptional

08 Jun 2026

Ferleny

They didn’t have a microwave or free washing/ drying machines

Family

8/10

Excellent

21 May 2026

Andy

The stay was pleasant and room layout was just right. The executive deluxe room was big enough for our family of 5 with young children and some space for luggages. We love the buffet breakfast, it was the highlight of the stay. Hotel location was with proximity of Tokyo transport hubs, supermarket, convenience store, alot of eateries and shops.

Family_with_children

8/10

Excellent

20 May 2026

Edward Chin-Yang

Great location, nice staff, but air purifier in the room was not working

Family

10/10

Exceptional

19 May 2026

cecilia

Excellent

10/10

Exceptional

19 May 2026

Yoshiko

Room is so nice, clean and spacious.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Virginia

Didnt try to eat at their restaurant

Family

10/10

Exceptional

09 May 2026

Joshua

Wonderful staff

Family_with_children

8/10

Excellent

03 May 2026

'Nenita

The only concern I have is the air conditioning, they could have updated the unit with English translation.
The room is just right for travelers to get by, Lawson, restaurant and train station are very close by to the hotel, staff was friendly, unfortunately, we were not able to try the restaurant, we leave very early and we come home late restaurant not available then. It is a must try hotel.

Family

10/10

Exceptional

11 Apr 2026

Geronimo

Nice property, close to train stations and restaurants. Will stay here again.

Family

10/10

Exceptional

07 Apr 2026

Manjinder

Amazing location and food. Highly recommended

10/10

Exceptional

05 Apr 2026

Anjanee

Breakfast was exceptional but ac was not cool enough for me

2/10

Poor

03 Apr 2026

Mark

When we arrived we were told our reservations had been canceled. They said we were late. I asked if they had informed Expedia and they said they had not. It was late and we asked for help on getting another hotel. They indicated they could not. We begged and they got us one room. They were not helpful . We ended up moving to the APA in Ropongi. It was much better and a third of the price. Most importantly, it wadin the middle of nowhere. We thought we were staying at the hotel New Otani. The Otani inn was nothing like the hotel. We will never ask Expedia for advice. It was not helpful or correct.

Family

10/10

Exceptional

01 Apr 2026

Yoko

It was

8/10

Excellent

29 Mar 2026

Jose

It’s ok

Partner

10/10

Exceptional

20 Mar 2026

Albert

Hotel was great in most respects but having three beds, my request in the room didnt leave much space and the room probably wasn’t designed for three beds.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Nicola

Super easy access. Plenty of shops and restaurants nearby, excellent transport options

10/10

Exceptional

08 Mar 2026

Nao

Very convenient, next to the station and connected. Also grocery store next to it and some restaurants. Staff were excellent. Hotel is old which still needs to renovate stuff.

Partner

4/10

Poor

13 Feb 2026

Shoko

I’m leaving 2 stars for the courteous staff and the convenient location.

When I booked this hotel through Expedia, I must’ve inadvertently selected a smoking room. At check-in, I was informed that no non-smoking rooms were available. The moment I stepped out of the elevator, I was hit with an overwhelming smell of cigarette smoke. My assigned room was so unpleasant that I immediately turned the air purifier on at maximum and left the front door open to ventilate it, since the window could not be opened even slightly. For context, I am a former smoker and have never reacted this strongly to tobacco odor before.

After about five minutes, it became difficult to remain inside and breathe comfortably. I called the front desk to ask whether any alternative room was available. I explained that booking a smoking room had been my mistake and apologized for the inconvenience. I was told again that no non-smoking rooms were available, but they did show me another smoking room that had been “smoke treated.” Although the smell was somewhat reduced, it was still too strong for me to tolerate, and I began to feel physically nauseous.

I returned to the reception desk and explained that I would need to check out because I could not imagine staying the night under those conditions. The staff apologized, but could not offer a suitable solution nor refund.

Business_and_leisure Self

10/10

Exceptional

05 Jan 2026

Mari

Wonderful hotel for the price! I was amay.

10/10

Exceptional

31 Dec 2025

Tsttang

The room is clean, and the next door super market is very good and walk to JR in 3 minutes and take only 15 minutes to Shinjuku is also great. Staff is friendly, professional and handle things nicely. Room is clean and cleaning is done super. They give us free bottle water everyday.
The only that is a downside is the room has no temperature control, you can only control the fan speed and the temperature is set too high for us (I think it is around 24-25 C)

Leisure Family

10/10

Exceptional

17 Dec 2025

Johnathan Liang Heng

Room was spacious and very convenient to the amenities and food joint as well as JR connector. Will definitely book again

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Nivine

No issues, clean, friendly staff, and great location

Leisure Self

8/10

Excellent

04 Dec 2025

Dmitry

Clean room. Great service. Friendly staff. Convenient location with train station really close.
Breakfast buffet was terrific with healthy and tasty food. Great coffee machine with lot of options.
The only area to improve is Internet quality. Streaming video chokes all the time and resumes minute later to choke again.
Excluding Internet everything else only brought positive emotions.

Leisure Family

8/10

Excellent

14 Nov 2025

Shinichiro

a bit old, but great price, very convenient location, large room.

Business Self

8/10

Excellent

11 Nov 2025

Sherwin

Yes

Self

8/10

Excellent

07 Nov 2025

Dana Marie

The room was clean. The bed was a little hard on my back. This seems like an older hotel. The location is great. It is right near the train station and a small mall with various eating places which made it convenient for lunches and dinners.
We opted for the breakfasts which makes it easy to start the day. The staff didn’t speak English so have your phone and translation app handy.

6/10

Pleasant

01 Nov 2025

Jade

Better beds

10/10

Exceptional

31 Oct 2025

Edguimar

Very confortable and good location

8/10

Excellent

30 Oct 2025

Michael

Room was comfortable even for 4 adults. Great location for Transportation & dinning

Leisure Family

10/10

Exceptional

27 Oct 2025

Friedolin

Great Breakfast, super nice staff and clean. Rooms are small, but that was expected. We would stay here again

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Lobo

Nothing new

Self

10/10

Exceptional

25 Oct 2025

Brian

Hotel is right outside of the train station. So it was super convenient after the long flight to Tokyo

Leisure Family

10/10

Exceptional

23 Oct 2025

Sean

Very convenient if you’re visiting customers in the area. Good selection of places to eat around the hotel and it’s right next to Osaki Station - Yamanote line - so you can get anywhere from there easily.

8/10

Excellent

22 Oct 2025

Christopher

10/10

Exceptional

21 Oct 2025

Jessica

Clean, great staff and close to train station

Leisure Family

8/10

Excellent

09 Oct 2025

Futaha.

It was located at reall

10/10

Exceptional

04 Oct 2025

Carol

Easy access to light rail

Leisure Partner

8/10

Excellent

25 Sep 2025

Kallista

Loved the location of this hotel. Staff was so hepful and friendly to us. The hotel room was clean but outlets were a bit hard for us to find. Overall great experience with the staff and location!

Leisure Friends

10/10

Exceptional

31 Aug 2025

Yoshiko

スタッフの方がとても優しく素晴らしい滞在となりました。特に朝食のレストランのスタッフの方々が子供達にも親切対応して頂き感謝でいっぱいです。

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Sachiko

Very clean and efficient ! Also the location is fantastic!

Business Self

6/10

Pleasant

11 Aug 2025

Rumiko

Great breakfast but room was not clean

The location was perfect right next to the station. Their breakfast buffet was very nice with variety selections of dishes.
The only negative part was our room. The design of our room was old fashion, a lot of dust on corners and a sofa bed was not clean… I bet they do not vacuum the room everyday!
By paying the high price of staying, the room should be more clean and neat.

Friends_and_family Family

6/10

Pleasant

06 Aug 2025

Amanda

This hotel was ok. Was honestly expecting more but as the 3rd and last hotel I stayed at on my trip I wasn’t impressed. I LOVED that the train was so close but that’s about it.

Leisure Friends

10/10

Exceptional

01 Aug 2025

Virginia

Very nice hotel, friendly and helpful staff and close to Osaki station that is a big plus

8/10

Excellent

25 Jul 2025

Kiyoshi

Well maintained hotel conveniently located near Shinagawa, easily accessible to Gotanda, Meguro, Shibuya, etc.

The rooms are average size, clean, with standard amenities. Hotel buffet offers wide selections, making the stay well worth the value.

Leisure Self

10/10

Exceptional

22 Jul 2025

louis

Friendly staff

Leisure Family

10/10

Exceptional

14 Jul 2025

jennifer

Convenient to train station

Leisure Family_with_children

2/10

Poor

14 Jul 2025

Joseph

No good at all

2/10

Poor

14 Jul 2025

Joseph

Terrible staff and not friendly room has no À/C too hot in side the room

8/10

Excellent

14 Jul 2025

Eugenia

Very easy check in. Breakfast buffet had a lovely selection. Room was small for 3 adults but was clean.

Leisure Family

10/10

Exceptional

12 Jul 2025

Antonio

Friendly staff

Leisure Family

8/10

Excellent

04 Jul 2025

Makoto

Location is the best.
Property is bit old.
Staff are nice but not the best.

Business_and_leisure Family

10/10

Exceptional

03 Jul 2025

Ruth

This hotel is right next to the station, very convenient .

Leisure Family_with_children

6/10

Pleasant

30 Jun 2025

Megumi

Convenient location.

Leisure Self

10/10

Exceptional

30 Jun 2025

Harumi

It’s very convenient to access Osaki station. There are many stores and restaurants. The buffet style breakfast is very good.

Leisure Self

8/10

Excellent

24 Jun 2025

Tina

Great location and friendly staff.

Leisure Family

8/10

Excellent

17 Jun 2025

Julianne

The check in front deck staff is friendly and helpful. Breakfast at this hotel is excellent. Highlly recommended breakfast reservation .

Leisure

8/10

Excellent

15 Jun 2025

Tina

Great location and wonderful staff. The breakfast buffet was a little bit of a downer for a hotel of this caliber.

Leisure Family

10/10

Exceptional

11 Jun 2025

Felomina E

Great place! Perfect location to get to the Tokyo Districts by taking the Yamanote Line! Will most likely stay there again.

Leisure Family

10/10

Exceptional

08 Jun 2025

Nicola

Very convenient for business or holiday

Business_and_leisure Self

8/10

Excellent

08 Jun 2025

Helen

I didn't like that the TV did not have an option for different languages. English sub-titles would have been great.

Also, lighting was a little confusing, especially the bedside lighting for reading.

Very convenient for train access.

Leisure Self

10/10

Exceptional

06 Jun 2025

Manuel

Me encantó el hotel, la ubicación.
Tiene supermercado, lavandería, farmacia y restaurantes en el mismo edificio.
La estación del metro Yamanote que te conecta con muchísimas otras estaciones, está prácticamente saliendo del lobby del hotel, por el tercer piso.
Definitivamente si regresaría.

Leisure Family

8/10

Excellent

06 Jun 2025

Raymond

Spacious

Leisure Family

8/10

Excellent

03 Jun 2025

Lolotea

I was in a single non-smoking room during my stay at the hotel. Let's start with the cons first. The hotel staff were very kind, even though they spoke limited English. The room was very spacious (in comparison to other hotel rooms in Japan, which are commonly known to be small). The hotel is attached to and nearby many malls, plazas, and restaurants, so it is an extremely convenient location. It is also on the Yamanote subway line, just a couple of minutes walk and mostly covered too, so convenient if raining. Now, let's get into the cons. The hotel has the HARDEST pillows ever; they don't have just the regular type of pillows you usually find in hotel rooms. The walls are pretty thin, so if you have a loud individual/party staying next to you, you are out of luck. There are limited charging outlets in the room: 1 USB by the bed/desk and 1 electrical outlet in bathroom. It was fine for me, but I can see that it can be annoying for others. One last thing is there is no safe in the room. It wasn't really an issue for me though, since I carried all my valuables on me. The hotel is on the older side, so the aesthetics aren't there. Again, I didn't mind because it was so spacious and everything worked fine. For the price of $106 (CAD) per night, I would say it's a pretty good deal, considering the spacious room and extremely convenient location. Would consider staying at this hotel again next time!

Leisure Family

10/10

Exceptional

01 Jun 2025

Jeff

Connected to Osaka station, made it super easy to get around. Not many tourists around and very clean

Leisure Friends

10/10

Exceptional

31 May 2025

Sachiko

Good hotel

Leisure Family

10/10

Exceptional

31 May 2025

Sachiko

Good hotel

Leisure Family

10/10

Exceptional

28 May 2025

Parmdeep

Very convenient as the train station is located directly across the property. There is also a Lawson out front which made it easy to grab snacks/drinks at the start and end of our day. Friendly staff in a quiet area. Highly recommend.

Leisure Family_with_children

8/10

Excellent

26 May 2025

Verified traveler

Good location and easy to get to from Haneda for a family of four with adult children. The hotel was clean and comfortable, but not as spacious as it looked in the photos. The staff was wonderful. There is a supermarket, Daiso and Family Mart steps away from the hotel and many restaurants nearby. Options for dining is limited on Sundays because many restaurants close early or are not open at all. Overall, we enjoyed our stay at this hotel.

Friends_and_family Family

10/10

Exceptional

25 May 2025

Sydney

Clean, nice place to stay!

Leisure Friends

6/10

Pleasant

20 May 2025

Verified traveler

Basic room

Stayed 4 nights for site seeing. Quiet hotel. Paid in advance for the breakfast and it was very limited. Bed was very hard and room was very small. Worked for our basic needs.

Partner

10/10

Exceptional

19 May 2025

William

Great location and hotel. Definitely would book it again.

Leisure Family

8/10

Excellent

15 May 2025

John

The hotel was adequate in all aspects, clean enough, room was big enough, breakfast was ok, right at the Yamanote line, price was good, check in and out was easy, etc. They did charge us 1000 yen per day to store our luggage while we traveled before we checked in, it was free for a few hours after we checked out.
We will keep this on our short list of hotels when we go back.

Leisure Partner

10/10

Exceptional

15 May 2025

Suchan

We loved our stay.

Leisure

10/10

Exceptional

13 May 2025

Ying

very convenient location right beside Osaki station, good breakfast

10/10

Exceptional

07 May 2025

Charles

Great business hotel
They have improved and is comfortable for the price
Not luxury but basic decent lodging

Leisure Friends

10/10

Exceptional

04 May 2025

Diem

I’m totally loving this spot super super convenient it take you to almost anywhere. Not missing out on anything it have everything you need. Yes this place on hot spot and definitely coming back!!!!

Leisure Family

8/10

Excellent

01 May 2025

Verified traveler

Great location

Conveniently located next to Osaki train station.

Partner

6/10

Pleasant

30 Apr 2025

Wen I

The room size for three adult guests was extremely small.

Leisure Family

10/10

Exceptional

29 Apr 2025

Khoa

Great location by the Meguro river. During cherry blossom season, you can step outside and walk along the river and it's gorgeous. Also conveniently located right by the train station and a bunch of food options.

Leisure Family

8/10

Excellent

27 Apr 2025

Todd

Great property, great access to transportation. Quiet and clean, with good restaurant options close by.

Leisure Partner

8/10

Excellent

24 Apr 2025

Albert

Quiet location that's literally right next to the Osaki station, Otani Inn is a good spot for the convenience for those who just need a spot to stay and go take transit to enjoy Tokyo. Place in general is quite old though as it feels like it's still in the 90s, the room dials to control the temp is not the greatest here so I would not advise coming here during the peak summer seasons as the room got quite warm (and this was during Spring). It has all the main amenities, staff were friendly and welcoming, smell of smoke wasn't noticeable at all outside of our room, and I would feel like the main positive point of this hotel is just how close you are to the train station, plus you have a few restaurants and shops nearby if you need to stock up on supplies. Would I come back here? Only if I needed a basic place to stay that gets the job done.

Leisure Family

8/10

Excellent

23 Apr 2025

Adrian

Hotel is located right next to the train station which is very convenient to get around. Staff can speak English well and very helpful. Hotel is quite big, the room we stayed at was clean. Would recommend staying here for your stay in Tokyo.

10/10

Exceptional

19 Apr 2025

Jemmy

This hotel was great! It was so close to Osaki Train Station which made it super accessible to the rest of Tokyo. The hotel cleaning staff was also very friendly and left the space spotless every day.

Leisure Family

10/10

Exceptional

16 Apr 2025

Duncan

Very helpful staff and a separate bed for each of our child guests.

10/10

Exceptional

07 Apr 2025

Mary

This was possibly the easiest hotel to get to in Japan that we've stayed. It was connected to the train station and part of a shopping complex which included multiple western and Japanese dining and shopping options. There's even a grocery store in the basement of the shopping complex here. Small yet stylish room with well-trained staff. The breakfast was delicious but could use improvement on the ease of moving around-both for patrons and staff. There is a narrow corridor that served multiple purposes in the worst way: it was the entrance and the exit of all patrons and staff and was also the line for drinks and food on the buffet. In the short time we were dining, there were multiple collisions among people and staff colliding with others and dropping dishes. This was the only downside of this stay but a disappointment as we prefer a more calm breakfast area. We would stay here again but probably would avoid eating in their dining hall.

Leisure Partner

10/10

Exceptional

07 Apr 2025

Terry

Good hotel close to station

A short walk from Osaki station. Service was good. Stored baggage until check in time. Good size room, bed a bit soft and not many power outlets. Morning breakfast was excellent.

Friends_and_family Friends

10/10

Exceptional

26 Mar 2025

Ron

This place was absolutely amazing. So close by the train station made exploring great.

Leisure Family

10/10

Exceptional

24 Mar 2025

Pamy

Value-for-Money + near JR Station on Yamanote line

Functional hotel which was generally comfortable albeit a little dated looking and easily accessible to Osaki station. Lawsons right at the 3rd floor entrance of the hotel as well as a really lovely cafe just down the escalator from the Lawsons. Value-for-money. Would recommend to others.

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

HENRY

1 week stay. The hotel is convenient to train station and mall. Is super clean and was very accommodating to requests. Taxi, currency exchange, WiFi and computer needs.

Friends_and_family Family

10/10

Exceptional

19 Mar 2025

shintaro

best！