The Strings By Intercontinental Tokyo

Japan , Tokyo
TOKYO CITY, 2-16-1 Konan, Minato-Ku
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100 reviews shown

8/10

Excellent

18 Feb 2026

Andrew

Excellent breakfast buffet. Rooms are very clean, beds are comfortable and staff is lovely. Second time was a charm!

2/10

Poor

17 Feb 2026

James

This hotel was on par with a 3.5 star American corporate conference hotel. Uninspired food, decor and experience. Zero amenities.

10/10

Exceptional

30 Jan 2026

Joyce

Staff was very pleasant and courteous. Never had one negative interaction. Rooms were clean and very comfortable! Location was convenient to trains, food and shopping.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

Richard

The Strings is a world class hotel -- great rooms and amenities. The breakfast buffet is one of the best around Tokyo in its price range. Located next to Shinagawa Station, the hotel is highly convenient to the train system, including the Shinkansen, and to Haneda Airport.

Business Self

10/10

Exceptional

21 Jan 2026

Joel

Unmatched hospitality, less than 5 minutes walk to Shinagawa station, premium amenities.

Leisure Family

10/10

Exceptional

06 Jan 2026

sonya

Lots of choices, beautiful set-up. Staff amazing 👏 Temperature of the food , perfect and the chef simply fantastic.

10/10

Exceptional

31 Dec 2025

hui

Great location , caring and nice staff , clean room , delicious foods

Family

10/10

Exceptional

13 Dec 2025

Monique

Everything was amazing. The staff were lovely and very helpful. The rooms were beautiful and very clean. We had an amazing view. Overall 10/10

6/10

Pleasant

07 Dec 2025

Isabel

The room they gave us was very spacious. Yet, you could hear the trains and noise from the street. Overall, the hotel seemed more like a 4 star old fashioned hotel with 0 luxury feel

Leisure

10/10

Exceptional

28 Nov 2025

Yoshiko

The location is hard to beat—very convenient if you’re traveling by train from Shinagawa Station. The breakfast was excellent.

Business_and_leisure Self

8/10

Excellent

25 Nov 2025

Ruiyang

The shower was leaking. Other than that, the stay was pretty awesome. Location was great, night view from my room was great. The buffet was great initially, but similar as the day goes by.

Business_and_leisure Self

10/10

Exceptional

03 Nov 2025

India

By far the best hotel in Tokyo they made my birthday stay absolutely amazing! I will definitely return when I come back to Japan

Leisure Self

8/10

Excellent

07 Oct 2025

Guerline

The

Business

10/10

Exceptional

06 Oct 2025

Michelle

The room was luxuriously spacious and we had a wonderful view of the trains. We felt like VIP and loved the toys stadd provided our young son. Top notch service. We cant wait until we stay here again.

Leisure Family_with_children

10/10

Exceptional

25 Sep 2025

Shinji

It was one of the best stay I’ve ever made. Excellent place and this place will be my stay place from now on.

Business_and_leisure Self

10/10

Exceptional

18 Sep 2025

Felecia Gail

Great location!! Shinagawa Transit Station - JR Railway Lines and the Bullet Train; Shops, eatries, park (Shinagawa FOR REST). The hotel is pristine; great customer service; every staff member that I've encountered spoke English and extremely helpful; breakfast buffet was great; the overall quality of service and stay was exceptional. Highly recommend THE STRINGS by INTERCONTINENTAL Tokyo

Leisure

10/10

Exceptional

22 Aug 2025

Aryam

Quiet, easy access to trains & Shinkansen line.

Leisure Partner

10/10

Exceptional

15 Aug 2025

joanne

Amazing stay

Amazing in every possible way

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Makiko

Bathroom smell like a public restroom.

Leisure Family

10/10

Exceptional

15 Aug 2025

Tarissa

Amazing property

10/10

Exceptional

23 Jul 2025

Fanta

Very beautiful hotel

Business_and_leisure Family_with_children

8/10

Excellent

21 Jul 2025

Jeffrey

Overall, this property was very nice, yet given everything as a whole a bit overpriced for the value received. I’ve stayed at plenty of properties which were very similar in services, and so on, but with a higher value statement.

Leisure Self

10/10

Exceptional

04 Jul 2025

Wai Yuen

Overall speaking, the hotel hardware and software both are very good for money. Staff is professional and response to our request efficiently. Highly recommend!

10/10

Exceptional

25 Jun 2025

Stephanie

Modern and Clean Rooms, Great Location

I stayed with my 2 kids. Our room had a king and a rollaway that was already setup. The rooms are modern and clean. Beds are very comfortable. Shower has good water pressure. The hotel lobby is on floor 26, so all rooms are on a high floor. The breakfast is also very good with a variety of sweet and savory options. The hotel is next to a huge train station, Sinagawa, making it very easy to access all parts of the city. We could hear some noise from the trains, but it did not interfere with our sleep.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Justin

Fantastic property! Friendly, helpful staff and great location for getting around Tokyo. Will be back!

Leisure

10/10

Exceptional

15 Jun 2025

Richard

The Strings Hotel is incredibly convenient, not only to Shinagawa Station but to an Atre department store and quite a few good restaurants in neighboring buildings. Comfortable spacious rooms, great breakfast buffet.

Business Self

10/10

Exceptional

23 May 2025

Jon

The room upgrade was great-corner room with a larger living space. Staff are wonderful.

Leisure Family

8/10

Excellent

22 May 2025

Wayne

Excellent service especially in the club lounge. Personnel at all restaurants made you feel important and very welcomed. Only set back was the toiletries were like 3 star hotels ( I was very disappointed).

Leisure Partner

10/10

Exceptional

12 May 2025

April

Amazing property, very tentative staff. Extra large comfy bed, enclosed tub and shower. Great dining options. Close to the train station!

Leisure Family

10/10

Exceptional

07 May 2025

Nori

I stayed at this hotel every time I visited Tokyo. I was fully satisfied this time as well. This hotel is located just 5 minutes walk from Shinagawa station where you can catch the Shin-Kansen train to access other famous tourist cities in Japan. The hotel room was super clean and bed were so comfortable. In addition, all hotel staffs were very friendly and helpful. The accommodation fee would be more pricey than other \"standard\" hotels but I'm 100% sure that you can get more than you pay.

Business_and_leisure Partner

8/10

Excellent

25 Apr 2025

Andrew

The staff were very friendly and accommodating. It was very close to the train station and one of the reasons we picked it. The room were nice although some of the windows overlook other quest room so it was a little intrusive in privacy.The gym was a little small. Overall are stay was nice and it was a good value.

Leisure Family

10/10

Exceptional

23 Apr 2025

Amber

Stay at the Strings!

We absolutely loved this hotel! The accomodations as well as the convienance to the train station were great! The room was nice and spacious. There is a 7/11, and a coffee shop and some shopping close by. And again, being connected to the Shinagawa station is EXTREMELY convenient. I highly recommend the Strings for your stay in Tokyo. Hands down!

Partner

10/10

Exceptional

23 Apr 2025

Steven

Great rooms. Friendly staff

10/10

Exceptional

20 Apr 2025

Alyssa

Absolutely wonderful property. Breakfast buffet was spectacular. Rooms are clean and so comfortable. Highly recommended.

8/10

Excellent

12 Apr 2025

Very convenient location but Shinagawa is a crowded station with subpar dining and shopping by Tokyo standards. The hotel is nice and the king bed is especially good. But the room is a bit small and there's also no pool.

Leisure Partner

10/10

Exceptional

04 Apr 2025

Steven

Comfortable rooms, Club Access was really convenient.

Leisure Family

10/10

Exceptional

13 Mar 2025

Alexandria

Rooms are right above train so noise was a bit annoying. Location is amazing. Very convenient as train station is right outside hotel entrance. Hotel is also part of train and shopping complex with drug store and restaurants. Hotel room was not very clean. Dry old toothpaste left on sink counter. Hair strands on bed after room was cleaned.

Leisure Friends

10/10

Exceptional

12 Mar 2025

Alexandra

It was very nice and close to the train station.
The breakfast buffet was delicious!

Leisure Partner

10/10

Exceptional

07 Mar 2025

Gregory

Close to Shinigawa station so easy access to other parts of Tokyo and the airport.
Friendly, helpful staff!

10/10

Exceptional

07 Mar 2025

Gregory

The Strings was very close to the Shinigwa station making transportation to other areas of Tokyo very easy.
Dining at the hotel was nice, as was room service. There was shopping just inside the station - for both food and gifts.
The hotel was clean and quiet! And the staff extremely helpful.

Leisure Family

10/10

Exceptional

29 Jan 2025

Naomi

One of my favourite hotels in Tokyo for decades.

10/10

Exceptional

21 Jan 2025

Alexander

Close to the Shinkansen Station and to Hamada Intl Airport

Leisure Family

10/10

Exceptional

10 Jan 2025

Ming

Modern and comfortable

While I stayed for one night, I found the room very comfortable and modern, with good views of the city (31st floor). Service was excellent, welcoming and prompt. The room and common spaces were clean and looked very new with no signs of wear or age. Can't comment on the restaurants or bar as I didn't use them. The location is very convenient being 4-5 stops from Ginza and within 25 mins by taxi to Haneda Airport, and right next to Shinagawa Station. Will certainly consider a longer stay here when I return to Tokyo inn the future.

Friends_and_family Family

10/10

Exceptional

03 Jan 2025

Arthur

I did not like how the minibar was restocked and charged to our account without acknowledging us. We would’ve wanted them to not restock. Other than that, we had a lovely stay and will stay rate them 5 stars! Thanks for having us

Leisure Partner

10/10

Exceptional

21 Dec 2024

John Charles

Fantastic hotel. Easy access. Great buffet breakfast. Very friendly and helpful staff.

Live laid back Jazz music in the bar/lounge area on Wednesday & Thursday evening.

Self

10/10

Exceptional

06 Dec 2024

Terry

A short walk from Shinagawa station

Leisure Partner

10/10

Exceptional

03 Dec 2024

Victoria

Beautiful hotel, clean rooms and great location to major train station

Friends_and_family Friends

10/10

Exceptional

30 Nov 2024

Jose

Everything about this stay was amazing! Great staff and the room was always kept clean! The breakfast buffet is a must! Lots of options and the food very tasty. Definitely recommend! 10/10.

Leisure Partner

8/10

Excellent

26 Nov 2024

Stephanie

Very convenient location

Great stay - this hotel had everything we needed for the one night before flying back to the States after a 10 day trip in Kansai area: it was very convenient right by Shinagawa station, it was clean and comfortable. Not the best value as the room was just ok for the price - I imagine the location is what we're mostly paying for.

Partner

10/10

Exceptional

21 Oct 2024

JAMES

The staff professionalism

Leisure Family

10/10

Exceptional

20 Oct 2024

Robert

The staff at this property is first class!

Leisure Partner

10/10

Exceptional

06 Oct 2024

yoshikazu

Friendly staffs and very convenient location

Leisure Partner

10/10

Exceptional

24 Sep 2024

Joel

Excellent hotel and services

Business Family

10/10

Exceptional

20 Sep 2024

Man Chuen

Clean and good customer service.
Most of the staff can communicate in English.

Leisure Self

10/10

Exceptional

31 Aug 2024

Siddiq

Love this place!

Business_and_leisure Friends

10/10

Exceptional

31 Aug 2024

Siddiq

Love this place!

Business_and_leisure Friends

10/10

Exceptional

29 Jul 2024

Nori

This is my third stay with this hotel and I fully enjoyed my stay this time as well. Hotel is located only 5 minutes walk from Shinagawa station where you can catch shinkansen train to access other sightseeing spots around Japan. Hotel room is super clean and all hotel staffs are very friendly and helpful. I definitely stay in this hotel again.

Leisure Partner

10/10

Exceptional

30 Jun 2024

Andrew

Really great property. They were so welcoming and hospitable. I really appreciated them holding all of our luggage while we traveled around Tokyo for a day and then had it ready to go at 5pm which I had mentioned briefly. Their attention to detail was wonderful. The room itself was also great. They had the bed ready and all of our luggage from an earlier stay already in the room for us. Will definitely come back. The hotel is also very close and walkable to the station, very convenient for subway access.

Leisure Family

10/10

Exceptional

28 Jun 2024

Andrew

The location is great for the nearby station which you can reach simply through the skyway, no stairs or going down to the street. Really beautiful inside and great views of the city. Room was sizeable, clean, and nice bathroom and shower. Breakfast was great with lots of options and good quality. Very hospitable staff and really appreciated them storing my luggage for an extra night between stays while we visited Fuji. Will definitely come back here.

Leisure Family

6/10

Pleasant

26 Jun 2024

Helen

Excellent bed old carpet quite dated

Great bed and view but old carpet.
Very expensive in comparison to other rooms we stayed in Tokyo. Good location.
Staff would not consider a discount in spite of second night due to it being ‘busy’ as weekends have weddings.

Partner

10/10

Exceptional

16 Jun 2024

Charles

Concierge services and staff were excellent, very kind and engaging. Location was excellent being next to the Shinagawa station and the Yamanote subway line.

Leisure Family

10/10

Exceptional

15 Jun 2024

Duc

Friendly and hospitable staff with great hotel amenities and in close proximity to train station.

Leisure Family

10/10

Exceptional

14 Jun 2024

Robert

Wonderful, wonderful hotel.

I have stayed at the strings on a number of occasions. This time, it was a week of business filed by a week of pleasure with family members. The staff could not be any better as they are just wonderful. The whole vibe of the hotel is serene. The breakfast offers many choices, both western and Asian foods. The only negative comment I have to make about the hotel is that it’s carpeting in the hallways and guestrooms needs updating.

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

Graham

Wonderful place.

Leisure Family

10/10

Exceptional

30 May 2024

RUSSELL

So close to Shinigawa Station

Leisure

10/10

Exceptional

04 May 2024

Larry

The Strings Shinigawa is an excellent Tokyo Hotel

The Strings Shinigawa has easy/covered walking access on one level to the train station and is close to many restaurants. The hotel and the rooms are excellent; the breakfast buffet is one of the best I have had. Just a great Tokyo hotel to stay in.

Partner

6/10

Pleasant

04 May 2024

Phyllis

This appears to be a older design hotel with rooms facing a large central atrium. Everything about the hotel was very nice except for some minor confusion when we arrived to check in. The confusion arose because you have to go up to the 26th floor to check into the hotel. This fact did not bother me but when you enter the lobby there isn't any sign of a hotel employee to direct you to the 26th floor and this includes porters to help with luggage. Once we got to the 26th floor evereything was very nice but getting there was a bit confusing and unwelcoming. When I mentioned this to the staff at reception they noted that there is a phone on a desk when you enter on the ground floor which can be used to call for assistance. However since the phone is unmarked we had no idea that option was available to us. I think if the hotel would fix this issue with clearer signage in the ground floor lobby it would be much more welcoming to guests. Other than that everything was great. Exceptionally good restuarants as well. Our room was on the 30th floor with sweeping views and we loved looking at the cityscape and lights!

Leisure Family

10/10

Exceptional

10 Apr 2024

Shirley

Great stay

A bit noisy on the track sound, otherwise everything was great.

Friends_and_family Family

8/10

Excellent

30 Mar 2024

Jon

What is so unique about this property is the fact that it is very clean and upscale. What I don’t like about the property is the front desk staff. They seem always overworked and stressed. This percolates to the guests when they are greeted. The front desk seem rude although they may not be but they are always overworked and rushed. They speak English but you can’t understand them because of their accent.

Leisure Family

8/10

Excellent

28 Mar 2024

Grace

Convenient hotel is business district

We got an upgrade at the cost of 5000 yen pn for a city view. Bed was comfy. Room was quiet. Convenient to JR Train. Walk thru crowd of office workers leaving work bet 6-8pm but walkway is mostly covered which was good for rainy days.

Friends_and_family Family

10/10

Exceptional

24 Mar 2024

Phillip

Love This Hotel

Hotel is in a great location near a lot of things. This stay was at the end of an eight-day trip and this was by far the best hotel we've stayed in from Osaka to Tokyo. The staff was great, the restaurant was awesome, and the rooms were phenomenal. A lof of the hotels in Japan are a bit smaller than I am used to being from the US, but this one was very sizable and worth every penny. The bathroom is spectacular. Great stay overall.

Partner

10/10

Exceptional

17 Mar 2024

Lay Tin

The staffs are helpful and nice. The environment is quite and convenient access to train station .

Leisure Partner

10/10

Exceptional

22 Dec 2023

Verified traveler

Fantastic modern hotel

Fantastic modern hotel, geat staff, easy atmosphere complemented by an excellent buffet breakfast.

Not forgetting the panoramic city views.

Self

10/10

Exceptional

20 Dec 2023

Victor

Highly Recommended

Fantastic experience. Everything from check in to check out was flawless and the room was wonderful.
The location was good, the staff was excellent, the room condition was excellent as well as the hotel itself. Truly a wonderful facility.

Partner

10/10

Exceptional

19 Dec 2023

Leila

LOVED IT

Partner

10/10

Exceptional

03 Dec 2023

Kin Wang

Great

10/10

Exceptional

20 Nov 2023

Joyce

The hotel has a sophisticated feel which is nice. The Rhythmos Bar & Melodia restaurant were excellent.

Business_and_leisure Self

10/10

Exceptional

08 Nov 2023

john

Dining options in hotel was very limited

Leisure Partner

10/10

Exceptional

31 Oct 2023

Emily

Had a fantastic stay at the strings intercontinental Tokyo. Great value, great view, great service, and great dining / breakfast. Will be back the next time I am in Tokyo!

8/10

Excellent

30 Oct 2023

Patrick

Would like to recognize Ms. Tanaka at the reception desk for all her assistance with our stay and hotel bill.

Business Self

10/10

Exceptional

28 Sep 2023

Andrew

Absolutely fantastic spot and beautiful rooms.

Leisure Family

10/10

Exceptional

24 Sep 2023

E Chung Sze

We loved the surroundingd of the hotel. It's 5-7 mins walk from the Shinagawa station. There are 7-11, and coffee shops right on the ground floor of the hotel. There are also many more choices of dining options in the station. Since the hotel is on the yamanote line, we can ride the train anywhere within Tokyo. Room is spacious enough for a king size bed, one round table, and a lounger. We felt so comfortable in our room after a long day walk. The bed is heavenly. Staff are friendly and eager to help. We felt like coming home everyday during our trip.

Leisure Family

10/10

Exceptional

14 Sep 2023

Jihye

Clean rooms
Easy access

Leisure Friends

10/10

Exceptional

07 Sep 2023

marc

Perfect hotel

10/10

Exceptional

04 Sep 2023

Verified traveler

An enjoyable stay

Conveniently located next to the train station, making it convenient to commute to and fro Haneda airport and access to the rest of the city.

Check in process was efficient and fast. The receptionist was polite and friendly.

The room feels modern and spacious, comfortable and clean, has a good view too.

Partner

10/10

Exceptional

30 Aug 2023

Sammy

Big room size

Leisure

10/10

Exceptional

30 Aug 2023

Aaron

Great central, clean and welcoming

The room was modern and clean.
The were super friendly and accommodating. Recommend this hotel for location; very accessible for main train line and shops/eateries.

10/10

Exceptional

24 Aug 2023

Leong Fong Carina

Its very convenient

Leisure Family

10/10

Exceptional

24 Aug 2023

Leong Fong Carina

Its very convenient

Leisure Family

10/10

Exceptional

24 Aug 2023

Leong Fong Carina

Its very convenient

Leisure

10/10

Exceptional

19 Aug 2023

Charmaine

Customer service
Cleanliness
Comfort of facilities

Leisure Family

10/10

Exceptional

13 Aug 2023

Michelle

We will return and recommend to others

Leisure Family

10/10

Exceptional

05 Aug 2023

Tanny

Super easy to walk to from Shinagawa train station. Lots of local options to eat with the low prices to match at the ramen and udon shops. Sushi too. McDonald’s also. 7-11 and Lawson stores too for late night drinks and food.

10/10

Exceptional

06 Jul 2023

Richard

Great place. Would definitely stay here again!

10/10

Exceptional

13 Jun 2023

John Paul

Amazing staff. They let us borrow umbrellas for the entirety of our visit. Beds where the most comfiest I've ever slept in and the view was amazing from the 36th floor. Location is surrounded by places to see and eat and only less than 10 minutes away to the train station.

Leisure Family

10/10

Exceptional

31 May 2023

Graham

excellent location

10/10

Exceptional

25 May 2023

Graham

Good place to base yourself

Leisure Family

10/10

Exceptional

30 Apr 2023

CHUN

We used two rooms during this week. My wife and I stayed in the standard room. It was spacious, in my opinion, by Tokyo standard. My daughter's family with a baby girl stayed in a larger one. The room is more impressive with a super king size bed. There was still a lot space left even after adding a crib. The location was the key factor as it is so near the Shinagawa Station as we planned only using public transport the week we stayed in Tokyo. This is a 5-star luxury even though it is not a huge hotel. It is quiet and super clean. Unfortunately we were not able to try their restaurants because we were always busy in town. There was a time when they delivered the tea bags which were different from what I requested. After I mentioning the issue to the front desk, the young lady receptionist followed by a room maid came up to apologize. I was impressed by their follow-up service, reflecting their high quality Japanese culture.
We really enjoyed staying at this hotel.

Leisure Family_with_children

10/10

Exceptional

17 Apr 2023

Thomas

Very friendly staff who will do anything to satisfy you.

Leisure Partner

8/10

Excellent

08 Apr 2023

Randall

This is a good location next to the Shinagawa station. The property is older with limited amenities but rooms are good size. My main concern was the lack of good English communications of front desk staff making it difficult to get accurate information. Don’t think this property lived up to a Five Star reputation and room rates were too high for the poor quality of staff knowledge.

Leisure Friends