Name: Hotel 121 Paris
Address: Avenue De Clichy, 121, Paris, 75017, FR

10/10

Exceptional

12 Jun 2026

MANOJ KUMAR

This place was nice and very clean , it felt like home , the breakfast was amazing , It was a fun and friendly experience , The receptionist and the breakfast guy was very nice too , would totally recommend to go here for your Paris trip

Family_with_children

6/10

Pleasant

31 May 2026

Anna

The 3 th floor room was ok the 5th floor room had a bad smell

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Habiba

Welcoming comfortable hotel. The staff are so Welcoming kind and helpful. And we'll located just next to métro ligne 13 which takes you straight to the centre of Paris.

Family

6/10

Pleasant

05 May 2026

Kate

Price for the hotel was great (much cheaper than anywhere else in Paris) and staff were welcoming. Rooms were small but adequate. The hotel was close to a metro which was very convinient. Short walk to Montmartre.

Family

8/10

Excellent

24 Apr 2026

Lorena

I did not have breakfast there

Family

2/10

Poor

16 Apr 2026

Tony Ibrahim

Too old
Bug in my pillow
U can find the spider web in corners
I reserved for 3 days i left from the one and the did not redund the 2 others days

8/10

Excellent

22 Mar 2026

Daniela

The hotel is older and rooms reflect that. Everything looked clean and staff were pleasant. It is very close to a subway stop and several lively bars and restaurants. Our booking was for 3 people, and the room was okay size. Our safe didn't work and it was not fixed during our stay. The breakfast is very modest. I felt safe walking by at night.

8/10

Excellent

09 Mar 2026

Shelley

This hotel is really near a Metro so easy for the underground with lots of shops and bars nearby. Good value for money.

Partner

6/10

Pleasant

03 Mar 2026

EMILIE

This hotel is good overall. Well located for shops, the underground and buses.
I was a little disappointed with my room, where the sink tap was loose. It moved in all directions. The shower curtain was dirty...

Self

8/10

Excellent

21 Feb 2026

Flavio

Simple and clean room,
very kind staff.
Good value for money.

Family_with_children

6/10

Pleasant

26 Dec 2025

Fernando

Everything e

10/10

Exceptional

22 Dec 2025

Francis

Clean room and friendly staff

Leisure Partner

10/10

Exceptional

19 Dec 2025

Zdenka

I have to say I was well impressed. For the money you pay this is well worth it. Its an old property but kept super clean. Comfy beds, super nice staff at the reception and good breakfast. Great weekend stay

Friends_and_family Friends

10/10

Exceptional

18 Dec 2025

ALADIN

Did not do breakfast.

8/10

Excellent

04 Dec 2025

Karen

Very clean, friendly helpful staff. Comfortable bed. Fabulous location, especially if you’re going to Moulin Rouge. Handy to trains.

Leisure Family

10/10

Exceptional

29 Nov 2025

Albert Carl

The staff was very friendly and helpful.

8/10

Excellent

18 Nov 2025

Timi

Wonderful staff.

Leisure Family

10/10

Exceptional

10 Nov 2025

Vivek

Easy location very convenient and 24 hour manning

8/10

Excellent

01 Nov 2025

Kathryn

Clean basic rooms, bathroom could go with some ventilation and floods after shower.
Staff friendly and helpful. Great location for metro

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Malika

Older property that needs some work. Otherwise great experience with the staff. Rooms were good. Has an elevator too. Located steps away from public transportation and food options. Easily accessibility to most tourists locations. Good find for our trip.

Leisure Family_with_children

4/10

Poor

08 Oct 2025

Cindy

Dump

The room was terrible can’t believe l payed over £300 for it . All holes in the wall the sink got blocked every time we used it needs a total make over

Friends_and_family Friends

4/10

Poor

06 Oct 2025

Carly

Location was good.
The bath had a big hole in it

Leisure Friends

8/10

Excellent

03 Oct 2025

Lorena

The staff was awesome, very helpful, friendly, the breakfast was great, hotel is small, but comfortable, we really enjoyed our stay, and is not far from the bus stop.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Jordi

No es la mejor zona de París pero es totalmente segura, muy bien comunicada. La relación calidad precio es muy buena. Lo recomendaría.

Leisure Family

4/10

Poor

24 Aug 2025

abbas

Staff were very helpful specially Victor was very good and helpful.

6/10

Pleasant

12 Aug 2025

Michael

Property is tired, not in the best condition. And the walls are very thin. But it's not expensive either so you get what you pay for. Area is fine, close to metro station. Breakfast is ok. Staff are very helpful.

Leisure Family

4/10

Poor

11 Aug 2025

Andrew

Friendly staff on arrival and duration of stay but told i could pay at hotel and charged before arriving was not so good. Booked a triple room with 3 single beds. Room was very small. Only a slim wardrobe with 3 hangers! Safe didn't work and had to carry a key for it! Shower head snapped and connecting bar was coming off the wall! Ko window that opened in bathroom and fan didn't work. Very tired looking room. Breakfast was very basic. No fruits or vegetables. Location was good for metro and supermarket, restaurants and bakery nearby. Disappointed overall and not a 3 star in my opinion.

Friends_and_family Friends

8/10

Excellent

09 Aug 2025

Mark

Close to transport and some attractions. Staff and service where great.

Leisure

10/10

Exceptional

25 Jul 2025

KEVIN

What made our stay enjoyable were the staff. Extremely friendly and engaging.
The room was perfect for us. Comfortable beds, clean, wifi, hot shower, would happily stay here again.
Breakfast was good. Nicely filling to set us up for the day. If I was pushed to suggest any improvement, I would have liked some fresh fruit but I can understand that it may not be cost effective.
Overall a good budget place to stay for explain the city.

Leisure Family

8/10

Excellent

08 Jul 2025

Abdon

Great value for money. Friendly staff. Spacious room. Great location, steps from the train station.

Leisure Family

8/10

Excellent

01 Jul 2025

Amelia

Staff was so kind, room and property were clean (except for some dust/dirt on ceiling of bathroom), and the AC in the middle of record highs was amazing. Never had AC like that in Paris so yay! Also beds were comfy and the water pressure in the shower was the best. That said, promo pics have to be at least seven years old, as floors had worn spots, the walls were dinged up, the TV was the size of a MacBook, and it was a super small fridge (couldn’t fit bottles over half liter w/o turning it sideways. Windows don’t block any exterior noise so bring earplugs. Bathroom sparsely appointed so buy some shampoo when you get there. All to say if it’s hot for your trip but you’re on a budget you will not care what it looks like. Otherwise I might pass on staying there if other options are the same price. If on a budget I’d say go for it if you’re okay with less amenities.

Leisure Family

4/10

Poor

28 Jun 2025

Ivan

The room has no amenities no drinking water no way to have a tea or coffee, there's a kitchen in the room that you cannot use. The bed and shower were broken, the shower flooded. Breakfast is good though.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2025

Kirsty

K.S

We had the best time in Paris and our stay at hotel 121 was amazing staff very friendly and welcomed us with smiles made us feel very comfortable 10/10 would recommend to a friend and we will be visiting again using this hotel! 5 ⭐️

Friends_and_family Friends

10/10

Exceptional

21 Jun 2025

Merdan

Nice place, everything is walkable, quiet

10/10

Exceptional

19 Jun 2025

Jeff

Nice neighborhood location. Everything we needed within a few blocks of the hotel. Super friendly staff. Beds were amazing fir a hotel. Really happy with them. Place is quite small, but we didn't send much time other than dressing snf sleeping. We would stay again.

Partner

8/10

Excellent

10 Jun 2025

Maria

Very friendly and helpful staff. Area was great and close to Metro. One thing that was not attractive was the restroom had mold but maybe theyre working on fixing the fan in the restroom. All together it was a good place.

Leisure Family

8/10

Excellent

03 Jun 2025

Faye

Staff were very friendly. Location was great. Rooms were clean but a little dated. Overall very happy.

Leisure Family_with_children

8/10

Excellent

01 Jun 2025

Rita

Limpo, quarto triplo de tamanho suficiente para quem só quer o quarto para dormir. Limpeza diaria. Bom pequeno almoço.

Friends_and_family Family

10/10

Exceptional

31 May 2025

Desmond

Suited our needs and easy walk to some touridt sites. The bath was slippery getting in and out.

Leisure Partner

6/10

Pleasant

18 May 2025

Smit

No bedside charging point on both sides

8/10

Excellent

25 Apr 2025

Alma

staff was super friendly, very helpful with informaiton

Leisure Partner

10/10

Exceptional

16 Apr 2025

Stewart

For the price we paid the hotel was perfect! The staff were amazing and helpful. They looked after our bags when we first arrived at 10am (check in wasn’t until 14pm) they had the room ready for us earlier and let us check in at 12. There are loads of restaurants and coffee shops within walking distance and the metro was a couple of minutes walk, you could be in central Paris within 20 minutes. As I was running in the marathon I didn’t want to do much walking so this was perfect. The room had everything we needed, basic but we were only sleeping in there , so this didn’t matter. We had the breakfast option and every morning there were pastries and tea, coffee and juice to help yourself to, the perfect way to start the day. Overall we had a pleasant time at the hotel and would definitely stay there again as it was so convenient!

Leisure Family

10/10

Exceptional

13 Apr 2025

Kash

Best thing about the property is their staff. They are very humble and helpful.

It is walkable distance to train and bus station. Many cafes, restaurants, local shops plus mall are around. only downside property is, we were hot in the night and they have big doors instead of windows in the room and I paid for room with kitchenette but they don't have in the room apart from Fridge. Otherwise it was brilliant experience.

Family_with_children

8/10

Excellent

10 Apr 2025

Yuliya

Приветливый персонал на ресепшен. Завтрак по меркам Парижа нормальный, можно брать! Район хороший, рядом метро, продуктовые магазинчики и рестораны.

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

Daniel

Loved 121 Paris hotel.. the staff was great, helped with every question we had.. took the time to explain the metro helping us save money! Definitely would stay there again’

Leisure Partner

8/10

Excellent

31 Mar 2025

YAMIRA

The staff and service are excellent, but the condition of the bathroom was really bad. The shower is dangerous and it only has one door. The towels were not clean at all.

Leisure Partner

6/10

Pleasant

21 Mar 2025

Tracey

Staff are fabulous

Leisure Family

8/10

Excellent

10 Mar 2025

Pushpa

Staff was good

Leisure

8/10

Excellent

09 Mar 2025

Petrus

It had all the amenities but the room was dark as it had only a small window facing a courtyard

8/10

Excellent

02 Mar 2025

Tracy

Great place to stay on a budget weekend trip to paris.
Easy distance to metro.
Staff excellent.
Breakfast was perfect for our needs

Leisure Friends

10/10

Exceptional

04 Feb 2025

Kimberly

Clean, comfortable, good price

Business_and_leisure Partner

10/10

Exceptional

30 Nov 2024

Christina

Recommend this quaint hotel

121 Paris was a comfortable and economical option on our Paris trip. Victor at the front helped us with all of our needs. The stay included a small breakfast and was very inclusive of all our needs.

Friends_and_family Family

10/10

Exceptional

19 Nov 2024

Hélène

Great Experience

Great customer service, friendly, and clean. Perfect location right next to metro, so everything in Paris was easily accessible.

Friends_and_family Family

6/10

Pleasant

14 Oct 2024

Steven

Old and dated. Very basic though a good breakfast

Leisure Partner

10/10

Exceptional

05 Sep 2024

Michelle

Stayed 5 nights. Cute property, quiet and the bed was super comfortable. The surrounding area is not touristy and has lots of restaurants. Right by the bus and metro 13 and 14 is just a few blocks away.

Leisure Self

6/10

Pleasant

30 Jul 2024

Alan

Hôtel was fine and staff friendly and helpful. Breakfast rather underwhelming.

Leisure

4/10

Poor

17 Jul 2024

Annette

We were disappointed with this hotel, the carpets needed a deep clean, the tv had no service, we only saw the Wi-Fi details on the back of the door as we were leaving. We had no toilet paper until we requested it. The breakfast was very poor, no coffee.

Leisure Family

6/10

Pleasant

15 Jun 2024

Tenielle

The location was perfect, close to public transport. However leaking shower and sink made it challenging.

Leisure Friends

8/10

Excellent

21 May 2024

James

Small 12 room hotel 2 minutes from nearest Metro station. Very friendly and helpful staff, in particular, Zaid, who resolved our booking issue.
Plenty of dining options within 5 minute walk, supermarket and other shops nearby.
Hotel is slightly dated, could benefit from a refresh.

Leisure Partner

8/10

Excellent

05 May 2024

Marylou

Staff were all nice and accommodating. Elevator was down the whole day and we stayed at the third floor. It’s not convenient going up and down the stairs the whole day. A/C was not working. We need to open the window at night to be able to sleep.

Leisure Family

6/10

Pleasant

13 Apr 2024

Sarang

Location is very good with access to many restaurants, bakeries, pharmacy, superstore and metro which is just around the corner. We stayed in a triple room on the first floor and thought it was alright and needed modernization including the bathroom. There was no kettle. Electric connection were not easily accessible except one next to the door. Unfortunately there were also black ants around, not good. We may think of staying there again if they modernize the place.

Leisure Family

6/10

Pleasant

12 Apr 2024

Lucy

For the price, the hotel isn’t the best. Light switches and sockets were hanging off the wall. You can hear everything as it backs on to private properties a

8/10

Excellent

17 Feb 2024

Aina

Keep it up

Business_and_leisure Partner

8/10

Excellent

25 Sep 2023

Sarah

If you're looking to save some $ so you can focus on funding experiences during a trip, this is a solid choice for accommodations. Location cannot be beat - metro & bus stop right outside, pharmacy right next door, a few blocks from gorgeous Montmatre, and such a variety of food you could spend your whole trip eating up and down the road. Staff were friendly, hot water was instant, beds pretty comfy

The room and building were a bit more dingy & cramped than expected (the photos are working with angles and lighting - can't knock the hustle), but you can find a way to put a Parisian romantic spin on it.

Warning for couples: the \"queen\" bed was two twins pushed together - not so ideal for any romantic trips. My spouse and I got a laugh out of feeling forced to be a 50s sitcoms married couple, though!

Partner

10/10

Exceptional

12 Sep 2023

Jamie

10/10

Nicest staff
Comfortable hotel

2/10

Poor

09 Aug 2023

Verified traveler

Poor attitude

Poor attitude. Lock my door and deactivate my door-card without informing us.

Friends_and_family Family

10/10

Exceptional

03 Jul 2023

Frank

121 Hôtel is what I look for in a hotel. With air conditioning, breakfast and a comfortable bed it is exactly what I want and need.
All of the people who worked there were very nice and helpful.

8/10

Excellent

03 Jul 2023

Anthony

The hotel was in a wonderful location, close to the Metro and close to lots of options for eating. The room was run down but kept very clean.

Leisure Family

6/10

Pleasant

26 May 2023

Suraj

Hotel near metro station and bus easy access and walking distance to Moulin Rouge, but the hotel rooms need updating and the air conditioning is not working,out dates showroom. for the price i paid not worth it. but staff very helpful and polite.

Friends_and_family Family

6/10

Pleasant

27 Jan 2023

Verified traveler

Weak wifi

No Internet connection and weak wifi.

Self

6/10

Pleasant

29 Oct 2022

Norton

The receptionist was very knowledgeable and helpful. I did not like that we had to brush our teeth in the bath. Face basin sink did not work. Front desk poured chemical but did not solve problem. Grout in bathroom were dirty. Felt uncomfortable to take a shower. Lysol spray can get rid of grout/mold in bathroom. Toilet was disgustingly dirty seems as if toilet bowl has never been washed.

Leisure Family

4/10

Poor

22 Oct 2021

Laura

Internet ne marche pas, on nous demande de payer dès l arrivée sans trop d accueil, chambre qui donne sur une avenue très bruyante….

Business

10/10

Exceptional

10 Mar 2020

Roger

4 day stay in Paris

Well run hotel and handy for metro to city and walks to monmatre. Close to shops and restaurants

We had a free upgrade to a slightly bigger room at the back which was very pleasant with decent sized beds and bathroom.

Hotel had a lot of leaflets/discounts and booked us a taxi top the airport at a fixed price just a little moe than public transport. We would stay there again.

Partner

8/10

Excellent

07 Dec 2019

CHANDRAMOHAN

Paris visit

Great location. Value for money.

Friends_and_family Family

8/10

Excellent

19 Nov 2019

ABOU BAKR SEDDIK

Hotel propre et calme

conviviale en terme de confort et le choix de l'emplacement par rapport au centre de paris

Partner

8/10

Excellent

05 Nov 2019

Andres

what's good located ,good conditional for prize, all 4 reception staff no very friendly
All of them required training to face customer .

Friends_and_family Family

8/10

Excellent

19 Oct 2019

Verified traveler

Hotel good

So far so good. Twin beds not best option for a couple

Partner

8/10

Excellent

03 Oct 2019

Aanchal

A comfortable stay!

I don’t know what the other reviewers are talking about because this hotel was quite good! It was basic, yes, but it was also comfortable and the space was large. The shower was amazing and the bed was extremely comfortable.
The staff was helpful, sweet and easy to communicate with. You do have to go to the hotel next door (hotel mirfic) for any help but that wasn’t a big deal. The lock on my door wasn’t working which was a bit of a worry but other than that, it went well. Clean towels and clean bedding too.
One complaint: the walls are too thin so you can hear your neighboring hotel mates quite clearly and they were LOUD. you can also hear the water running in the adjacent room’s bathroom which can be disturbing for some.
I didn’t have breakfast but as far as i know, it was served from 7-10am.
The hotel was a two second walk from the Brochant metro station which was great. The airport shuttle was on time.
All in all 6.5/10

10/10

Exceptional

29 Jul 2019

Verified traveler

Clean and good atention

8/10

Excellent

10 Jul 2019

Verified traveler

Great location for transportation, restaurants.

Partner

6/10

Pleasant

01 Jul 2019

Verified traveler

The location of the hotel was great. A short walk from the Metro and bus. Plenty of places to eat, a few nice parks all within walking distance. If you want a place with air conditioning, this is a decent option. The air worked great. It was nice having two twins pushed together so plenty of sleep room. The room itself was serviceable. The bathroom looked like it had recently been remodeled, but there was quite a bit of mold in the shower. Several of the lights in the room did not work and neither did the in room safe. It's an okay hotel depending on what your priorities are.

Friends_and_family Family

8/10

Excellent

12 Jun 2019

Mike

Great location, efficient check in. Clear communication.

Business

6/10

Pleasant

23 May 2019

Verified traveler

The location was good and the staff were friendly.

Leisure

8/10

Excellent

07 May 2019

Verified traveler

121 Paris

A simple hotel, it is still very clean and the personnel are lovely! They will do anything to help.

Family

2/10

Poor

23 Apr 2019

Verified traveler

The room we were given looks NOTHING like what’s posted. The actual hotel itself is CLOSED and access to it is by going to the next hotel over and getting the keys from them.

Phone wasn’t working - as A matter of fact it doesn’t even have buttons and it. The walls have spots where it’s been patched in and they didn’t even care to repaint it the same color it once was.

Unless you’re desperate and it’s the only place available within the Whole of Paris, go elsewhere. That was money definitely not well-spent.

Leisure Family

10/10

Exceptional

02 Apr 2019

Verified traveler

Everything was great.

10/10

Exceptional

18 Mar 2019

Verified traveler

Great budget hotel. Great restaurants near by. Great metro links. Would recommend

Leisure Family

8/10

Excellent

10 Dec 2018

Mary Ellen

Great Paris hotel for reasonable price!

Room very comfortable. I would recommend having the hotel place some pots, pans, silverware, and plates to use the stove more. A small coffee/tea pot would be ideal as well to use in the room. It was also great to have a fridge in the room. Very convenient location for Brochant metro stop to travel around Paris. Close to a small grocery store (Super U) to purchase needed items.

Friends

8/10

Excellent

18 Nov 2018

Moh

Everything is good specially the stuff customer service

Friends_and_family Partner

8/10

Excellent

29 Oct 2018

Derek

Unpretentious, tidy and quiet hotel.

Hotel is a little further from my office than I usually stay but is quite convenient for Porte De Clichy RER and a choice of Metro stations, so no problem. Room was a good size, Breakfast a little basic but still okay, no problems with stay and no complaints - generally satisfied.

8/10

Excellent

23 Oct 2018

Patti

Reasonably priced, in a colourful neighbourhood near transportation (bus & metro), lots of restaurants & cafes nearby. Easy to get to Paris centre & attractions from here. Our room (for 3) met our basic needs, but was a bit “tired” & would benefit from some cosmetic improvements. Staff were helpful.

8/10

Excellent

12 Oct 2018

Carole

Great location

The room wasn’t what we expected. It had no city view (wall) and it was very dark. The safe was reported not working on the first day, and no one looked at it in the 5 days we were there. In a great area of Paris, with lots of cafes very close by for breakfast. A great bar up the road and around the bend, called Paco’s, Paco owns the bar. He’s brilliant cheap drinks, nibbles with every round bought, and he gave us a complimentary bottle of wine one night.

Partner

6/10

Pleasant

13 Sep 2018

Sean

Tired but clean rooms. no dedicated staff on site

Front door locked no sign on door, had to call helpline who called hotel. Turns out you check in at a different hotel down the road. A sign on door would be helpful.
Hotel very tired, room was clean.
I stayed in low season / had an offer but would never stay again at their normal prices.
The location is OK, stay away from the main road unless you like take away kababs but if you go down the side road there are lots of hipster type place to eat and drink.

4/10

Poor

31 Jul 2018

May

I made this reservation for 07/05/18 through 07/09/18 last spring 2017. The review said it was a nice place but one of the double beds in our room had a bed bug infestation along with a microwave with a door that couldn't close. It was very inconvenient since the room did have a refridgerator, but what was the use for having a cold storage unitif the microwave was broke. The staff stayed next door at their sister hotel, 90 % of the day we were there. We left the day after we arrived and stayed at another hotel downtown. I was a very horrible experience. Also the room was not cleaned until 6pm the following evening we checked in and right before we were going downstairs to check out.

4/10

Poor

31 Jul 2018

may

Imade this reservation a year ago thinking this hotel would be okay. It had bed bugs on one of the double beds and the microwave in the room was broken. The door could not close. The room did not get cleaned until 6pm the night after we arrived. We arrived at 200 pm. the day before. The staff was never at the desk. They were next door at their sister hotel and if you needed service you had to go next door. In all it was very uncomfortable there. We ended up staying at a nice hotel down town.

4/10

Poor

17 Jul 2018

bianca

Nice area.

Never can find any staff members
No body ever unswers the phone
Not once they pick up the phone
Noice from other rooms,
Not enough towels left in room
The washroom door don’t close
You need superpowers to close or open.
The half shower door makes very slippery and dangerous to come out of the shower.not a good experience at all.

8/10

Excellent

08 May 2018

Cedric

The hotel has a metro stop on the corner, literally 30 seconds away. The 13 will take you anywhere in Paris. There is a bakery across the street with heavenly treats where we ended our long days. There are restaurants and shops all up and down the street. You could really spend your whole vacation on the hotel's street! But if you want to see The Louvre or the Eiffel Tower you are a short train ride away. The staff was great. They spoke English but also patiently indulged me as I tried to speak French. We got in early but were allowed to leave our luggage so we could grab a bite to eat while waiting on a room.

4/10

Poor

07 May 2018

Verified traveler

Been in fourth floor and lifts not working for 2day and staff doesn't care

4/10

Poor

16 Mar 2018

Joseph

Hotel stay in Paris

The Hotel itself was easy to find, but it was the “sister” hotel of the “Majestic Hotel” next door. It just felt second class in comparison.The receptionist was barely present; not once did anyone at the hotel ever mention to go to the hotel next door, should there be no receptionist present at the “121” location (I found that out the hard way). A couple days into the trip, I learned that the phone in the room was not functioning; I brought this up with the receptionist and he replied casually that the phones in the rooms don’t work, so clients can come down to the reception area to make phone calls. This would have been convenient if the receptionist was ever present at the front desk. Forgot to mention that there were ants crawling all over the room tables and windows. There was a burn mark on the bathroom Mirror which I reported at the beginning of my stay, was never resolved. I strongely recommend that you go elsewhere and pay a little more for your stay in Paris. Despite everything else, the hotel was brilliantly located...you can pretty much walk to any of the popular tourist locations and there are tons of restaurants and bakeries nearby (along with discount stores and a grocery store for those looking to save money)

10/10

Exceptional

13 Feb 2018

ateeb

amazing, friendly workers and in a good location. The hotel was quiet, good service provided