Eldorado

4/10

Poor

13 May 2026

Britney

My elderly father and I stayed at the El Dorado for one night last month and it was less than great. It began with the parking garage. The handicapped spaces are on the bottom floor but the elevator to the skyway was broken, so it ended up not being that close to the entrance. We arrived at 1:30 (I had a spa appointment at 2) and were informed our room was ready but it would be a $57 dollar fee (seeing as we paid $110 for the night this meant it was over half the price of one night for the extra 90 minutes). We explained the situation but the front desk woman was very unhelpful.

We then asked about luggage given the handicapped spot, and it was suggested I take care of it since I am able to walk without a cane. The room was not very clean (there was visible black mold in the bathroom) and overall the property needed upkeep. I will say the food court had lots of good options, so that was nice. Overall we will book elsewhere next time.

Friends_and_family Family

8/10

Excellent

13 May 2026

Kathleen

We enjoyed our stay. The room was nice and comfortable. Wish the restaurants had been open for breakfast everyday.

Partner

8/10

Excellent

12 May 2026

Doug

Prices were less expensive, property was clean, room was nice...what else can you ask for...some of the businesses/restaurants inside hours the hotel weren't the greatest...

Partner

8/10

Excellent

09 May 2026

Daniel

Property need upgraded, pool not open, room thermostat didn't work,stayed at 74 degrees..hotel never offered a room upgrade at checking.

Family

8/10

Excellent

09 May 2026

Dave

Parking ramp was terrible!
Bust and they blocked off approximately 50 spots to power wash them.
Not good

Friends_and_family Friends

6/10

Pleasant

09 May 2026

andres

I do not appreciate being put in a smoking room after paying a very hefty price for the room and not be told by Expidia that I would be set up in a smoking room. Very sleazy and shady Business practice. I also don’t appreciate paying the extra $44 for a resource fee. I will not be back!

8/10

Excellent

08 May 2026

leonard

Yes

Self

4/10

Poor

08 May 2026

Patti

This non-smoking room reeked of cigarette smell. It was “run down.” The refrigerator did not cool very good even though it was set on the highest setting. The blow dryer worked about every 60 seconds, and then shut off due to over heating. It took almost 2 hours to fully blow dry my hair. The good thing was the AC was quiet and cooled well. Coffee macine worked well.

Partner

10/10

Exceptional

08 May 2026

David

Loved the room! The staff was amazing, too!

Partner

10/10

Exceptional

08 May 2026

David

Rooms were clean and spacious. Staff was very helpful and kind.

Partner

10/10

Exceptional

07 May 2026

Gladis Leticia

Clean suite , helpful staff good
Restaurants

Partner

10/10

Exceptional

07 May 2026

Susanne

The bar at Gordon Ramsey was excellent!

Partner

6/10

Pleasant

06 May 2026

Michelle

Our stay had both positives and some significant issues.
Parking garage: only 2 of 3 elevators were working, causing long waits.
Check-in was smooth, and the front desk staff was friendly and helpful.
The biggest issue was the hotel elevators. For most of our 3-night stay, only 2 of 6 were working. On checkout day, we waited 15 minutes on the 14th floor. When I called the front desk, I was told only 1 elevator was operational. We could also hear what sounded like someone stuck in an elevator. With a flight to catch, we had no choice but to carry all our luggage down 14 flights of stairs.
Room (Petite King Suite): spacious and comfortable, with a great bed and nice jacuzzi tub.
However, two issues stood out. First, the AC wouldn’t cool below 72–74°. After multiple calls and over 1.5 hours (and my husband going to the desk), someone finally came. It was fixed, but the delay made it hard to rest.
Second, the bathroom layout is extremely tight. The toilet door opens inward with very little clearance—difficult even for someone of average-to-larger build.
Overall, while staff was kind and the room itself was nice, the elevator problems and slow maintenance response significantly impacted our stay.

Partner

10/10

Exceptional

06 May 2026

Julie

Clean room

Family

10/10

Exceptional

06 May 2026

Victor

Great experience, staff was very helpful throughout our stay.

Friends_and_family Friends

8/10

Excellent

05 May 2026

David

Room was clean. But shower bath was very slow draining.

10/10

Exceptional

03 May 2026

Blair

Nice place

10/10

Exceptional

02 May 2026

Regina

Good rooms

Partner

6/10

Pleasant

02 May 2026

Laura

The hotel and casino were uncomfortably hot. Also the room we stayed was uncomfortably hot. We set the thermostat to 60 degrees and when we came back to our room hours later it was still hot. A plus was the bed was very comfortable and the Sushi Restaurant at the hotel was very good.

Partner

10/10

Exceptional

02 May 2026

Steven

Clean rooms, clean establishment, good food, friendly

Friends

8/10

Excellent

30 Apr 2026

Justin

My overall experience was nice. My room was clean, but a bit dated. The shower could have been warmer. The staff were great. I will probably stay here again on my next visit to Reno.

Self

2/10

Poor

30 Apr 2026

Michael

While it was close to the venue we were attending, the El Dorado didn't have much more to offer. Most employees seemed indifferent or irritated when asked simple questions an out of town visitor might ask, such as \"where can I find check in\" or \"do you have luggage carts\".the property was also deteriorating with multiple elevators out of service. I will never go back.

Partner

10/10

Exceptional

29 Apr 2026

Angela

Very nice rooms

Friends

10/10

Exceptional

29 Apr 2026

Vicki

When we checked in they upgraded our room for free to a King Suite at no extra charge. That room was awesome. It rents for much more than we booked. Thanks for the upgrade!!!

Partner

10/10

Exceptional

29 Apr 2026

Sheryl

Issues with our shower but the staff was very efficient and fixed it right away.

Partner

8/10

Excellent

28 Apr 2026

Sheri

Our stay was good. Place was clean.

Partner

4/10

Poor

28 Apr 2026

mona

I would not recommend.

8/10

Excellent

27 Apr 2026

Latasha

I would stay here again. The attention to detail from the wireless phone charger to the coffee setup were on point.

Self

6/10

Pleasant

27 Apr 2026

Gordon

Good, clewn

6/10

Pleasant

27 Apr 2026

Richard

Decent property. Like the shows and the staff. It is a little outdated and worn. Don’t like getting a price on Expedia then having to pay extra resort fees. Put fees upfront.

Self

8/10

Excellent

27 Apr 2026

Tyler

Everything was great, food, service, rooms, staff. The only thing frustrating was the elevators. We were on level 22 and sometimes it would go to 20 and reset and we would have to go down again. Other than that we loved it.

Partner

10/10

Exceptional

22 Apr 2026

Brenda

Enjoyed our stay as we always do. Staff is wonderful

8/10

Excellent

22 Apr 2026

TRACI

Slow elevators. Parking elevators were out of order

Partner

2/10

Poor

22 Apr 2026

Dean

First of all, we were booked and put in a smoking room, I’m guessing because we booked through Expedia. We had 2 rooms and they were both booked as smoking. Multiple calls were just met with no non-smoking rooms are available. One whole day we had to experience a jack hammer or air hammer breaking of concrete in the room above us. This went on for 8 hours. Couldn’t stay in the room. Calling the desk resulted in we’re at full capacity and can’t move you, and are unable to refund room charges because of Expedia. Room condition was below average with quite a few items in disrepair, notably shower control handle was broken and dangling. We went for the national bowling tournament but probably won’t again due to these hotel conditions.

Friends

8/10

Excellent

20 Apr 2026

Barbara

Good

Partner

2/10

Poor

20 Apr 2026

Mon Hain

Small room, small bed, AC not working, room’s decoration is outdated, noisy and construction or repairing other sections of the room early in the morning which woke me up and most of the elevators are broken, and only one elevator working for the entire hotel and parking structure. This is the first and will be my last booking with this hotel. My next stay will be at Peppermill or Atlantis.

Family_with_children

4/10

Poor

20 Apr 2026

Misty

The room was old and meh. Clean but it was like every noise was amplified in the walls. Most upsetting though is the ridiculous $45 per night resort fee!! What on earth that is for is anyone's guess. The site says you get a Keurig in the room. Really??? $45 buys a lot of Starbucks from the cafe downstairs. Truly, the gaming hotels really need to lay off these exorbitant resort fees that are actually for nothing.

Self

6/10

Pleasant

20 Apr 2026

Priya

The Air filter is not so good and triggered my allergy

10/10

Exceptional

19 Apr 2026

Gregor

The Eldorado has a perfect Central downtown location by the train station and bus transportation to all other parts of Reno. The property has a very nice vibe to it it's well kept seem to have very nice customers inside and the staff was nice.. the room was very nice especially for the price

Self

2/10

Poor

17 Apr 2026

Stacey

There is cigarettes underneath the bed. They didn’t do a good job at cleaning the room. The headboard was ripped up and scratched up. You got there was no option to change my room to non-smoking. I only had smoking will not be staying there again.

Family_with_children

6/10

Pleasant

16 Apr 2026

Phonpradith

Good location in heart of downtown. Valet service was great. No microphone but would have been nice.

Business

2/10

Poor

16 Apr 2026

Rosio

We arrived and our front desk agent was pure delight...
However once we arrived in our room there was an overwhelming smell of smoke from maybe a dirty duct or heater vent that hasn't been turned on in a while. It ended up setting of the alarm momentarily but we're able to reset the alarm.
Throughtought the night the heater seemed to work less and less. We finally just gave up dealing with it. At around 9 am we were woken up in such a torrent situation it was unbelievable.
At 9am the sounds of saws, drills and other construction devices set off what seemed to be the hotels renovation. We were prepared to deal with the clutter of renovation and were assured it would in no way interfere with our stay. We were misinformed tremendously. I called the front desk where 2 were told they didn't know they would be starting early and that the decision must have come from upper management and offered only their apologies.
To say the least our night was inevitably ruined. Sleep was not on the cards. And now are almost undeniably sure we will not be returning any time soon.

2/10

Poor

14 Apr 2026

Kennith

I was very disappointed that i had to wait over an hour and 35 minutes to get the room cleaned that i reserved then the next moring a house keeper just walked in our room while i was standing th ere naked after i had a late check in even though the walked in at10:30 am

Partner

2/10

Poor

13 Apr 2026

Courtanya

Rooms clean. But didn't get what i reserved. They reassigned my 2nd room of 2 doubles (after placing a \"do not reassign\" note when the first room was checked in. The roons were to be connecting or adjoing, because ofvthe children traveling with me. Ended up with 2nd room being a King, instead of 2 double beds.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Kris

They will put you in a room different then your reservation if overbooked. A few of the staff members saved the day. Because of Redro at the desk I'll stay with El Dorado again.

Family_with_children

10/10

Exceptional

13 Apr 2026

Derek

They did overbook our room, but the manager made it right. The rest of the visit was great.

Family_with_children

10/10

Exceptional

13 Apr 2026

Gabriela

Everyone was professional and helpful. Housekeeping and our desk associate were splendid.

Family_with_children

6/10

Pleasant

11 Apr 2026

Jeremy

Minimal staff so wait times were long. Room is a bit outdated still.

Friends

8/10

Excellent

09 Apr 2026

Phonpradith

Staff is super nice. Shower could use more pressure. No microwave is a downside. I like that there’s casino in same building

Business

8/10

Excellent

08 Apr 2026

Cindy

It was ahold stay all the way around.

Friends

6/10

Pleasant

06 Apr 2026

Eleanor Andrade

Older hotel. Needs updating

Friends

6/10

Pleasant

06 Apr 2026

Ashley

Our hotel stay wasn't bad, but wasn't great. Our a.c. in our room didn't work the first day and had to have maintenance come and fix it. It was around 80 degrees outside and the lobby and casino floors had the heater on high. It was so hot inside, me me want to go somewhere else to drink and gamble. Our room was the small suite with the jacuzzi tub in the center of the room. We liked it but wished the water stayed warm for longer. We had to keep the hot water running the whole time we were in it to keep the water warm. All in all, not bad, but not amazing. Much better than our last Reno stay at Circus Circus.

Friends

10/10

Exceptional

06 Apr 2026

Frank

My room was clean and bed was good.

Self

6/10

Pleasant

04 Apr 2026

Brandon

I guess I disappointed myself by expecting more from Reno knowing the history of what the city used to be. As my son would say, \"it's pretty mid tbh\"

Self

6/10

Pleasant

01 Apr 2026

Bobbie

They were doing some remodeling so the cleanliness was lower, but I do believe that would be temporary.

Partner

10/10

Exceptional

28 Mar 2026

Nicole

Love the suites here! We will definitely be back. All staff is so friendly and helpful. The only negative I would say is that it needs some matience and updating. Other then that its great.

Partner

6/10

Pleasant

26 Mar 2026

Jorge

We stay 2 nights and no buddy came to clean our room

Partner

6/10

Pleasant

24 Mar 2026

Cora

Good location but elevators were an issue, especially during check out. We were waiting 10+ minutes multiple times and we wound up having to lug all of our luggage down 8 flights of stairs. Not sure if we will stay again, there isn't a great place to enter the hotel with your luggage, there are stairs and carpet which made it challenging.

Friends_and_family Friends

8/10

Excellent

24 Mar 2026

Lisa

The staff is very friendly. The only problem we have had is the shower/Tub water drains slow.

Friends_and_family Family

4/10

Poor

23 Mar 2026

Tiffany

Rooms and Casino was hot.

Partner

10/10

Exceptional

22 Mar 2026

Jon

The room was clean, had a great view and an amazing bed so it was perfect for me.

Partner

8/10

Excellent

22 Mar 2026

AMY

The staff was great. The room was clean and the beds were comfortable. The property was under construction and the elevators were very slow, but I will definitely stay there again.

Friends

2/10

Poor

22 Mar 2026

Julie

Our air conditioner was broken and it was really hot outside. We had to have an engineer come in our room at 2am and he could not fix the air conditioner. The breakfast at the cafe was horrible the breakfast sandwiches tasted like rubber.

Partner

8/10

Excellent

17 Mar 2026

Darin

Not sure if maids were supposed to come daily, but they NEVER came once. Everything else was standard. Nothing more, nothing less

Partner

2/10

Poor

17 Mar 2026

Antonio

The staff was terrible. When we asked for a microwave to warm up our baby's milk, they told us that those were only available for VIP rooms. When we checked out, we reported this comment and mentioned that every other hotel we had stayed at provided a microwave; in response, they told us that they don't provide microwaves there and—because we had asked for one—that \"this hotel isn't for people like us.\" It was a bad experience, and honestly, I will never stay at that hotel again. The hotel in question is The Eldorado in Reno, Nevada.

Friends_and_family Family

4/10

Poor

08 Mar 2026

Eileen

1 elevator was working for 26 floors and it was noisy and janky. Elevators are dirty.

Partner

2/10

Poor

07 Mar 2026

Keith

The rooms were OK. Multiple elevators broke down the night that we stayed there and I got stuck in one of the elevators. It was hot and I ended up having a panic attack. By the time they opened the door, I was on the 18th floor. I walked up to the 23rd floor.
When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator.
They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer.

Partner

10/10

Exceptional

07 Mar 2026

Devan

Room was clean & bed was so comfortable!

Partner

10/10

Exceptional

01 Mar 2026

Ricardo

Yes

2/10

Poor

01 Mar 2026

Joseph

Terrible front desk staff. Bad enough I won’t ever bother with this place ever again

10/10

Exceptional

28 Feb 2026

tracy

Fun hotel in a great location. Able to access the silver legacy as well. Room was comfortable and came with mini fridge.

6/10

Pleasant

28 Feb 2026

Paul

Staff was really great... I told them I need AC to sleep at night since there is no fresh air on the 23rd floor and the room was 76 degrees all night and day long! The thermostat wouldn't budge and at its hottest it was 79 degrees. I had to soak in cold water in my soaker tub. Plus the floor hasn't been vacuumed in a while. They did have nice slippers and robes to lounge in plus a corner room with panoramic views of the city.

Partner

8/10

Excellent

28 Feb 2026

Lane Marie

Staff were friendly, clean room, qujet

Partner

10/10

Exceptional

27 Feb 2026

Matthew

It was a very comfortable place to stay andvrevord for a night. Clean, quiet and what I needed at the time

Self

6/10

Pleasant

22 Feb 2026

Isaac

The extra booking fee is pretty outrageous. Other then that everything else was great.

10/10

Exceptional

22 Feb 2026

sal

Excellence

10/10

Exceptional

21 Feb 2026

Josefina

Room spotless and great staff.

Partner

8/10

Excellent

19 Feb 2026

Wayne

Everything was great. The elevators are slow at best. Need to get them working better

Friends

8/10

Excellent

17 Feb 2026

Christopher

The room itself was cool, but there was a heavy smoke smell throughout, which is honestly expected in Reno casinos. The hot tub is shared between three major hotels, Eldorado, Circus Circus, and Silver Legacy, and it’s very small, roughly four feet in diameter and really only comfortable for about three people.

Getting from the hotel to parking or even to other areas of the property is quite a long walk. Parking overall was inconvenient and difficult to navigate.

Partner

4/10

Poor

17 Feb 2026

Daniel

My wife had a haircut at the spa. The hair dryer was broken in our suite. Outlets not new, plugs would just fall out. Lamp not working. Room #1601. We have stayed in this very same room. For the price I am very disappointed. We checked out a day early.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Amritpal

Great

6/10

Pleasant

15 Feb 2026

Paul

Room was quite large. Only 2 towels. The bummer of the trip was waiting 10 minutes for the elevator.

Leisure Partner

8/10

Excellent

10 Feb 2026

Jennifer

Overall good.

8/10

Excellent

10 Feb 2026

Peter

Nothing special, just a clean comfortable room meeting all expectations.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Bonnie

Very comfortable beds and clean room. Beautiful view of the snow covered mountains. Super quiet and had a great night sleep!

Friends_and_family Friends

6/10

Pleasant

07 Feb 2026

Sean

No WiFi
Construction workers very loud outside room appx 7 am

10/10

Exceptional

06 Feb 2026

William

Everything was fine

10/10

Exceptional

03 Feb 2026

Rita L

Room was good for the price, only down fall wish it had a microwave in the room. I paid an upgrade to get this King size room.

10/10

Exceptional

03 Feb 2026

Audra

Our room was spotless and well stocked. Our bed was so comfortable. I got the best rest in a long time.

Business Partner

4/10

Poor

31 Jan 2026

Cameron

When I went into the room there was a random sock and a used condom on floor. It was pretty gross

10/10

Exceptional

29 Jan 2026

John

Yes

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

billy

The room was very spacious and an easy walk from the Amtrak station. The hotel is close to the river and the Automobile Museum.

6/10

Pleasant

27 Jan 2026

Jeffrey

Tap in shower not working correctly, tub did not drain well, TV remote needed new batteries called housekeeping 3 times no response, only 3 pillows asked for a fourth never arrived. Over all poor

Leisure

10/10

Exceptional

22 Jan 2026

Heidi

Had a great time. Nice big, clean, beautiful rooms. Comfy beds, cozy pillows, and spotless sheets! ❤️

Leisure Partner

8/10

Excellent

22 Jan 2026

John

Room was clean. Got roomed cleaned as promised, thank you!

Friends_and_family Friends

8/10

Excellent

21 Jan 2026

johna

The room was fine, but the fan on the furnace blue cold air all night

Friends_and_family Friends

8/10

Excellent

21 Jan 2026

tom

Quit rooms, hotel part of “The Row” with all the food gambling and entertainment you need without going out, if you don’t want to.

Self

10/10

Exceptional

21 Jan 2026

Genoveva

Yes

Partner

4/10

Poor

19 Jan 2026

Adam

No mention that rooms are under construction until you get in your room. Construction starts at 7am. Still charging full price for the room.

Self

2/10

Poor

19 Jan 2026

Phillip

Booked a suite room category more than 2 months ago and when we checked in all those categories were being renovated. Hotel would not place us in another suite category unless we paid more. Was there mistake for not removing those rooms from booking, so they placed in a lower room category with 1970’s era furniture without refunding any money.

Leisure Friends