Name: Best Western Hotel Brossard
Address: 7746 Taschereau Boulevard, Brossard, 14X 1C2, CA

6/10

Pleasant

29 Jul 2026

Lisa

Staff on front desk were not friendly, did not greet you. The room was clean and daily housekeeping replaced towels but did not make bed. Nice pool but the hours were not long enough. The breakfast did not have enough variety.

10/10

Exceptional

29 Jul 2026

Karren Mae

We had a good time!

10/10

Exceptional

29 Jul 2026

Shawniece

Nice size rooms, nice staff, clean hotel. Overall would book with them again. Thank you so much!

4/10

Poor

28 Jul 2026

Howard

Dirty carpet! Can’t be on barefoot.

10/10

Exceptional

28 Jul 2026

Julie

.

4/10

Poor

27 Jul 2026

Sarah

You can not get extra towels or blankets and pillows, even if staying with a whole family in a whirlpool suite. Nor for the advertised pullout couch. The hotel claims to not have enough towels to provide extras.
There is no separate dining area, and it is not a one bedroom suite. There is no separate bedroom, or kitchen. Beware false advertising.

6/10

Pleasant

27 Jul 2026

Catherine

Demander d’être sur le deuxième étage . Le premier problème d’humidité , air climatisé bruyant et problème de fourmis .

8/10

Excellent

26 Jul 2026

Tom

More selection for breakfast would of been nice, to have the same breakfast both days was disappointing. As well, there isn't enough room for people to sit, nor prepare their breakfast. The gate for parking is sometime difficult, and nowhere when I booked stated that parking was extra until check in time.

10/10

Exceptional

21 Jul 2026

PING

clean room

Partner

6/10

Pleasant

20 Jul 2026

Maggie

Le petit déjeuner est très bon et le staff est super! La chambre est très simple, aucun miroir autre que la salle de bain, peu de lumière, odeur d’humidité dans la chambre. Sinon, le ménage est bien.

Friends

10/10

Exceptional

18 Jul 2026

Alex

Great staff and fast check in

Self

10/10

Exceptional

18 Jul 2026

Marie-Michèle

Tout était parfait Check in et Check out rapide! Piscine super propre, tapis de chambre un peu humide mais rien de grave!

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Maegan

Great rooms, friendly staff, nice hot breakfast to start the day

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Josée

Non

Family

8/10

Excellent

12 Jul 2026

Wael

Ok

8/10

Excellent

12 Jul 2026

Sonia

Nous avons manqué de serviette pour toutes les personnes et il a avait pu à la buanderie le premier soir

Friends_and_family Family

4/10

Poor

11 Jul 2026

jose

Breakfast was mediocre hotel side Breakfast was mediocre hotel Brassardis better

Partner

10/10

Exceptional

09 Jul 2026

Paul

J’ai tout apprécié

Partner

2/10

Poor

08 Jul 2026

Sahena

About the staff. There was one young man that appeared to fit a profile of working at 5star hotel. kharem was his name. Everyone else at the front desk was unprofessional and lacked basic empathy and genuine hospitality. It was Bossard, Quebec location I am referring to where I fully paid for 5 nights, and booked two rooms between my family.
On the second night my sons had trouble entering their room so the manger on July 2nd came to investigate. There was no eye contact or any sort of acknowledgement from him. Instead he grunted his own frustration at us making us feel like the burden. Meanwhile he left my sons standing in the hallway tired, hungry and in need of a shower, but they needed their personal things. Not once did the manger communicate with me, the card holder for theat room. Finally my boys were put in a room and told to wait until morning! ....without their stuff! I was not even notified about the accessibility in the morning by anyone! At the front desk they acted like they didn't know how to handle my cry for attention to the matter.
Only a "sorry" my bad type of reaction. One of them, I'll call him Alex found me amusing and laughed in my 👀 face, like I was being petty. No manager offered a bottle of water, nevermind owning up to the matter professionally. I later learned that this was not the first time at location to have the same issues with their locks. Humiliation is the feeling I left with.

Family

6/10

Pleasant

06 Jul 2026

Valentin

We are a family of 4 stayed at this hotel for several days in July 2026. Overall our stay was okay, but will look for another hotel if we ever to come back to Montreal.

Pros:
- nice sauna and outside area by the pool
- good location around the hotel with grocery stores and various restaurants
- comfortable mattresses and pillows
- room was fairly clean

Cons:
- the room smelled and was super humid even after the air conditioner was on
- fan in the washroom barely worked, the water keep accumulated on the ceiling and all the surfaces
- minimumal counter space in the washroom
- not enough hooks to hang towels
- small room for a family of 4 - our room only had two very small chairs and a tiny table
- we asked for room service after two days at 8 am and when we returned to our room at 3.30 it was not done and the front staff had no estimated time of completion

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Craig

Staff are very helpful in the breakfast section and the breakfast was great.
Parking isn’t the best if you are on the 2nd floor

Family_with_children

10/10

Exceptional

05 Jul 2026

Jérôme

Tout était très propre et le personnel prêt à tout faire pour que le séjour sois parfait. Le petit déjeuner était numéro 1 beaucoup de choix.

Family

10/10

Exceptional

05 Jul 2026

James

We had an enjoyable stay at this wonderful property. Staff was very helpful. Unfortunately, we had to shorten our stay and they handled it well. We really liked the gated parking. Room was spacious, very comfortable and quiet. Breakfast was good value - lots of choices. Also, very easy to get to and lots of shopping and eating establishments close by. Thank-you, Best Western, Brossard.

Family

6/10

Pleasant

05 Jul 2026

Anil

Very uncourteous staff. Not helpful at all. House keeping is worse. Inspite of our request they didn't clean the room. Breakfast was sub par. Won't use them again unless I have to. Didn't keep upto Best Western name

Family

6/10

Pleasant

04 Jul 2026

Anna

We had a mostly great stay. We hadn’t known about the complimentary breakfast so that was a wonderful surprise. There was quite a selection everyday. The hospitality and cleanliness were amazing.

However, they did not respond to my query about a shower chair before arriving and upon arrival they said they don’t have one. It is absolutely unacceptable for a hotel not to have a shower chair. As a disabled person, this made my stay significantly harder and is not something I have ever encountered at another hotel.

There was an also a surprise charge for what I believe is the internet (it said “HEBERGEMENT NUMERIQUE. Reference # 246137). Nowhere did it mention that it was not included as part of our stay. It also did not mention a charge for this when connecting to the wifi.

Partner

10/10

Exceptional

03 Jul 2026

Baxinder

Clean room, good but minimal breakfast, polite staff

8/10

Excellent

03 Jul 2026

Kayla

Great stay! Property was clean, quiet and we had a great stay. Pool got closed on the second day we were there because of technical issues which was a bummer but overall had a great stay.

Family_with_children

10/10

Exceptional

02 Jul 2026

JOHAN

Parfait

10/10

Exceptional

02 Jul 2026

Shawn

It is always a great stay

Family_with_children

8/10

Excellent

01 Jul 2026

Ehsan

Love the location, convenience, helpful staff, big tv and pool. They could upgrade microwaves in common area, faster toaster in breakfast area, and Better directions for parking at check-in.

Family_with_children

8/10

Excellent

29 Jun 2026

Giovanna

Nice and clean hotel. Breakfast was good. The staff is very attentive.

Family_with_children

8/10

Excellent

27 Jun 2026

Brigitte

Très satisfait de la propreté, de la tranquillité, du service et du déjeuner inclus.

Partner

10/10

Exceptional

21 Jun 2026

Marie-Pier

Bel endroit avec des enfants!!
Bravo !!

Family

10/10

Exceptional

18 Jun 2026

Jocelyn

Clean room, great staff. Thanks!

Business Self

10/10

Exceptional

17 Jun 2026

abby

Great place. Will book again next time.

Family

8/10

Excellent

15 Jun 2026

ANNA

I liked everything except the breakfast.

Partner

8/10

Excellent

12 Jun 2026

André

The property is very well located. A vast variety of restaurants and entertainment near by. The hotel, in my opinion, is due for a facelift. The pool area is very nice. Only negative point about the pool is that it’s only 4’ deep. The room I was in had wallpaper pealing off the walls in the washroom. There were stains on the wall that were there when I showed up and were still there when I left.(I was there for a week.) and parking is extra.

Self

8/10

Excellent

10 Jun 2026

Stephanie

After a long day on the road, it was a great place to settle in for the night. Hot tub in the room helped ease the achy muscles and breakfast in the morning was lovely as always.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Marcia

Breakfast was delicious!

Family_with_children

10/10

Exceptional

07 Jun 2026

Allison

Staff was friendly, breakfast was good, pool was really clean in comparison to most hotel pools... The only negative is that the room wasn't cleaned/stocked daily, however I think there was likely an every other day schedule that I either didn't see/notice or possibly it was in French and I couldn't read it. The front desk was happy to provide us with extra supplies in between if we needed them anyway so it wasn't a problem. They were also all bilingual and happy to help in either language.

Family_with_children

8/10

Excellent

07 Jun 2026

Diana

Everything was really good, very Happy with our stay

Partner

8/10

Excellent

02 Jun 2026

David

Property was clean and safe. Fenced parking and hotel. Friendly and accommodating staff. Quick return of safety deposits. Only thing lacking was the breakfast, people should not be served powdered eggs in 2026…come on and make an effort..

Family_with_children

6/10

Pleasant

02 Jun 2026

Sachin

No feee water, not sure why would the hotel not provide free water! Also, no water dispensing in the night. Only option left is to buy and pay them.
The hotel is super fast in taking money from the guests checking in. Looks like their priority is to take money upfront as much they can.

Family_with_children

2/10

Poor

01 Jun 2026

Michelle

Great

Friends

8/10

Excellent

26 May 2026

Pascal

Accueil vourtois !!

Self

10/10

Exceptional

20 May 2026

Shahin

Rooms are very clean and spacious. Parking is right behind your room, so you can just exist from the back of your room and have access to your car. Breakfast is fresh but normal , nothing special about it.

Self

10/10

Exceptional

18 May 2026

Felipe Nabor

The hotel is good, well clean, great employees

Self

8/10

Excellent

14 May 2026

Soonalaraja

It was a continental breakfast- had basics- not a lot of variety

Partner

10/10

Exceptional

14 May 2026

Samuel

Bien positionné, grand stationnement, propre

Self

10/10

Exceptional

13 May 2026

Fabrice

Breakfast was decent.

10/10

Exceptional

10 May 2026

Korlyn

Maude was friendly and efficient during our check in. Our suite was fabulous. They were willing to accomodate our team for a ringette tournament. Even with all the kids, the breakfast service was exceptional. They never let anything run out and cleaned the tables quickly to accommodate the next guests. The pool was a hit for the kids. We had a main floor suite so we were able to park right in front and unload straight into the "patio" door. The suite was large and well appointed. Great shower with loads of hot water and pressure. The bed and pillows were very comfortable. Highly recommend for couples and families alike.

Family_with_children

8/10

Excellent

09 May 2026

Marilyn

Clean and affordable

Partner

6/10

Pleasant

08 May 2026

Alexandre

Too noisy

8/10

Excellent

05 May 2026

Colette

Séjour habituel d'une nuitée sans déjeuner sur place.

Partner

10/10

Exceptional

30 Apr 2026

Michel

Great hotel, nice staff and great location.

Partner

10/10

Exceptional

23 Apr 2026

Lindsay

We asked for a blanket, and they wouldn’t give us one. Otherwise my kids loved the jets in the bath. Pool was shallow, perfect for my kids who don’t know how to swim.

Family_with_children

6/10

Pleasant

22 Apr 2026

Ida

Pool

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Tara

Breakfast was great!

8/10

Excellent

05 Apr 2026

Constance

The room could have a chair..

Partner

8/10

Excellent

02 Apr 2026

Carlos

Breakfast was perfect, room clean, reception stafF anazing, only a suggestion add xh a rger for EV cars.

Family_with_children

10/10

Exceptional

01 Apr 2026

Haris

Good

Self

10/10

Exceptional

27 Mar 2026

Bridgette

Great

Self

10/10

Exceptional

27 Mar 2026

Abdelsamie

Yes every thing was fine

10/10

Exceptional

26 Mar 2026

Jonathan

Its was great

10/10

Exceptional

22 Mar 2026

Bhawan

All very good

Family

10/10

Exceptional

19 Mar 2026

Amitabh

nice

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

William

Showing up and being told that the parking is NOT included in the price was a bit of a low blow I found. Nowhere on the description does it say that the parking is EXTRA and yet they hit you with that as soon as you walk in to check in. Everything else was good. The rooms were nice and clean, the pool and breakfast were great.

Family_with_children

10/10

Exceptional

08 Mar 2026

chantal

Les enfants ont adoré la piscine. Le staff est super accueillant et très serviable.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

jad

Clean room good breakfast

10/10

Exceptional

27 Feb 2026

Bridgette

All of the above

6/10

Pleasant

27 Feb 2026

Avatar

Reception staff not friendly, wanted extra $50.00 to check in 1 hour early. Our room was nice. Parking not too easy

10/10

Exceptional

26 Feb 2026

Jean-Luc

Super service

6/10

Pleasant

26 Feb 2026

Claude

Room is ok, small bathroom and not well furnished. 10$ per night for parking extra.

Self

10/10

Exceptional

25 Feb 2026

Jeremy

Clean room, nice pool, decent breakfast.

Family

8/10

Excellent

25 Feb 2026

François

Très beau et très propre. Déjeuner correct pour un continental. Stationnement fait le tour à sens unique. Disons que j’aurai aimé qu’on me le dise à l’accueil.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Sebastien

Très propre et bon service

10/10

Exceptional

19 Feb 2026

Jean Pierre

The room was perfect

Self

6/10

Pleasant

17 Feb 2026

Donna

Therr was only 1 small elevator for the entire hotel so it took many long trips to get our luggage from our vehicle to our room. Plus, our room was on the other side of the building.
Plus we were charged for parking...I think that this should've been included with our stay.
Lastly, I had problems with the bathtub drain.
What we all liked was the continental breakfast & the heated swimming pool.
Overall, it was ok.

Family_with_children

2/10

Poor

10 Feb 2026

Cedric

À mon arrivée, la chambre n’était pas propre, ce que j’ai signalé. Aucun frais particulier ne m’a alors été mentionné.

Ce n’est qu’après mon départ, lorsque j’ai demandé des explications sur une facture plus élevée que prévu, que des frais importants sont apparus, sans m’en avoir informé auparavant.

Cette façon de gérer une plainte client — avec des frais ajoutés après coup et sans transparence — est très décevante pour un établissement de cette bannière. Un gros manque de respect, j'ai finalement su cela en appelant plusieurs fois car personne m'a parlé de ces frais, qui sont non justifiés. De plus, la chambre était tellement sale d'emblée que le ménage a été principalement causé parce qu'ils ne l'avaient pas fait avant mon arrivée de façon adéquate.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Jocelyn

Staff, room.

Business

2/10

Poor

01 Feb 2026

Stephanie

I've stayed here many times before and things have slowly gotten worse. First off i needed an extra towel and they didnt want to give it to me. I had to tell the lady that this uas never been an issue before. Eventually after talking to her tot a few mins she said ok but its crazy i had to almost beg for a towel. Second when i got to the hotel i put some stuff in the fridge. Approx 3 hours later i realized the fridge was not even plugged in and there was not even a plug near by to plug it in.i had to carry this fridge to the other side of thr room to find a plug it in. Had i not realized before bed that it was unplugged evrything would have gone bad. In the morning while getting the kids ready i tried to make a coffee and the machine was broekn. It would brew liken10ml of coffee at a time causing the pod not go to waste. Finally we had breakfast i have to admit the lady serving us was very nice but when my little one was having her cereal she started to gag a few times. Apparently after have a few bites of her cereal she said it atsed off. My oldest daughter also ate almost half her bowl and didnt want to finish cuz it tasted off. On my drive to onatrio, which should have been a non stressful drive given the cercumstanced of our visit. Two of my kids threw up ok the car at separate times! Now im.thinking the milk that was put out was probably spoiled. So this time our stay was no good. To top it off this place went from free parking to $10 per parking and it gone a few times.

Family_with_children

10/10

Exceptional

28 Jan 2026

André

Très bien ! Chambre rénovée ! Seul défaut le bruit de la thermopompe!

Friends_and_family Friends

10/10

Exceptional

27 Jan 2026

gautham

Room was clean and the staffs were friendly. Overall good experience

Leisure Family_with_children

4/10

Poor

25 Jan 2026

Marie-Andrée

We asked for a king with a sofa bed. Prior to arrival we specified we wanted the sofa bed made. Same request upon arrival which they said of course the bed is made. Got to the room, there was NO sofa bed. Just a king size bed for 3 people.
It’s always the same booking with Expedia. Worst rooms all the time.
We also lost power around 8:30 last night and it didn’t come back until the middle of the night

Leisure Family

10/10

Exceptional

23 Jan 2026

Jocelyn

Vraiment très bien.

Business

2/10

Poor

16 Jan 2026

Tania

‘

10/10

Exceptional

10 Jan 2026

Stam

Clean, friendly fast and efficient. Only little issue parking is gated and using the key to swipe the pad rather difficult. The post is hard to drive close enough to or you have get out of the car to tap the post to open the gate …. Otherwise everything else was great

Leisure Family

6/10

Pleasant

06 Jan 2026

Sophie

You have to pay for the parking and it was not mentionned

8/10

Excellent

04 Jan 2026

Audrey

It was great for the price

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Tanmay

All things were good

Leisure Friends

10/10

Exceptional

03 Jan 2026

Austin

Nice room big and comfortable beds

Leisure Partner

6/10

Pleasant

02 Jan 2026

Dhruv

Best Western Hotel Brossard is a decent property. I chose this as it's few mins away from Montreal Downtown.

We booked two rooms with Microwave, however we were assigned rooms without a microwave. Front desk helped to find another room on a ground floor with Microwave, which we appreciated. However one of those newly assigned rooms had some lights not working. Electrician came quickly and fixed 2 of the 5 non working lights, but was unable to fix remaining ones.

On Expedia, rooms were showing free parking, however Hotel charged extra 10 C$ per night for the parking fees.

Other than above, staff was courteous and breakfast was good. Swimming Pool and Gym were useful.

Leisure Family

4/10

Poor

31 Dec 2025

Marie

⸻

We booked two rooms for a 7-night stay. Unfortunately, the check-in experience was very unpleasant, as the front desk manager was rude and unprofessional. Please be advised that early check-in incurs an additional fee of $50 per room plus taxes. Parking costs between $10 and $15 per day, which is not clearly stated on Expedia.

One of the rooms had visible mold stains on the bathroom ceiling. Upon arrival, one of the beds had to be changed due to a significant amount of hair found in the blankets. Housekeeping was requested only twice during our stay, and when provided, the cleaning was very minimal and superficial. Additionally, housekeeping staff were very loud while talking to each other in the hallways early in the morning.

Breakfast was very simple but acceptable, and the staff serving it were helpful and courteous.

Leisure Family_with_children

6/10

Pleasant

31 Dec 2025

kwan ki

Have been complaining a broken chair right after we checked in. Never have someone come fixed !!!

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Iris

The rooms were a bit noisy and the turned down service in the room was not the best.

Leisure Family

8/10

Excellent

28 Dec 2025

Julia Man Wa

Hot water often ran out during breakfast time. It would be greatly appreciated if both hot and cold water could be available in the common area even after breakfast.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Yoko

For winter time , there should be tray for boots in the room

10/10

Exceptional

28 Dec 2025

Ather

Breakfast should have more items, very limited and parking should be free as well, I choosed this hotel away from downtown considering that parking is free but it cost 10 dollar per night

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Stacey

Quiet comfortable room

6/10

Pleasant

19 Dec 2025

Mohammed

ils demandent une caution à l’arrivée et ne la remboursent. jamais (c’est ma 3ème réservation)