Name: Boutique Urban Madrid Serrano
Address: Diego De Leon, 10, Madrid, 28006, ES

10/10

Exceptional

21 Jul 2026

sonia victoria

El hotel está muy bien ubicado, la habitación es muy cómoda, amplia, con buen internet, la habitación es tal cual como se ve en la foto. En un próximo viaje volveré al hotel

Partner

8/10

Excellent

19 Jun 2026

Carlos

LA COCINA MEDIO EQUIPADA, SARTEN, OLLAS, PLATOS, VASOS, TAZAS Y CUBIERTOS.
NO HABIAN UTENCILIOS PARA COCINAR NI PARA LAVAR LOS PLATOS. PALETAS, TRINCHADORES, ESPONJA, JABON.
La ducha resbalosa.

Partner

6/10

Pleasant

18 Jun 2026

Isabel Marina

Nunca hay una segunda oportunidad para una primera buena impresión , comienzo con esta reflexión porque a pesar que el apartamento estaba confortable y limpio , el cheking fue lo peor, mis padres fueron maltratados por el recepcionista ,
quienes después de viajar más de 12 horas , dos adultos mayores , que no los acompaña la tecnología , no los quisieron alojar por no llevar una dirección de Gmail personal , a pesar de mostrar sus pasaportes como en cualquier hotel del mundo.
Los echaron a la calle con sus maletas , teniendo su reserva paga y reconfirmada , lo que siempre hay un alma piadosa y fueron auxiliados por un chico de otro negocio cercano , que hizo el trabajo que debió realizar el recepcionista y al regresar nerviosos por todo lo sucedido al brindarle el Gmail que él le pedía , como estaba con su alias, los tildó de mentiroso , pero finalmente los alojó .
Consideramos que si un Gmail personal es una dato obligatorio en esta instalación deben alertar al cliente antes de llegar ya que se pueden dar estos casos con adultos mayores que no dominan la tecnología .

Partner

10/10

Exceptional

12 Jun 2026

Miren

Communication with the staff was amazing. The room was clean and the location was very convenient

Family

10/10

Exceptional

26 May 2026

Monika

Conveniently located and clean

Family

6/10

Pleasant

18 May 2026

Maria Neus

It was a good place to stay in for a quick trip.

Self

4/10

Poor

06 May 2026

LIGIA

It is not a hotel per se , it is more like apartments but nothing like the picures , we were charged 50 euros for a late check in because our flight got delayed , and we had to wait 45 minutes for someone to come open

Friends

10/10

Exceptional

30 Mar 2026

Aurea

La habitación estaba muy limpia y las camas muy cómodas. El personal de recepción era muy amable, sin duda, repetiré.

Partner

10/10

Exceptional

14 Dec 2025

Amaury

Spotless

6/10

Pleasant

01 Dec 2025

BERNAL ALBERTO

The property is well located, the room is small but convenient. The shower area is much smaller than expected. The climate control was completely ruined and the wiring a hazard. The walls dirty and curtains misplaced. The staff courteously available. My advise is urgent renovation, other than that is a convenient executive choice

Business_and_leisure Family

6/10

Pleasant

29 Nov 2025

Juan

The kitchen was not equipped with the necessary utensils , no water glass.Also did not have soap or something to clean the dishes.. fry pan and not utensil. Normally you get them even for 2 or 4 days.

8/10

Excellent

19 Oct 2025

Adriana De Jesus

Staff excellent
Location excellent

Business_and_leisure Self

4/10

Poor

04 Oct 2025

Roberto

Regular para el precio

4/10

Poor

30 Sep 2025

Daniel

Extremely basic room, lots of damage around the bedroom and bathroom, poorly upkept. No shampoo… just a hand soap dispenser like a public restroom! Shower barely drained. It was better than sleeping outside but not much!

Business

10/10

Exceptional

16 Sep 2025

Julio cesar

Un lugar excelente

4/10

Poor

02 Jul 2025

Charlotte

Excellent location, but the room had a cigarette smell. It wasn't very clean.

Leisure Family

8/10

Excellent

15 Feb 2025

Felix

Hotel is located in a good zone, easy to find, easy to check in. But the hotel is very basic. Good for one night or two. Big rooms no luxury. Seem outdated

Leisure Partner

10/10

Exceptional

30 Dec 2024

Adriana

Love this place we come back

Leisure Family

8/10

Excellent

07 Dec 2024

Oscar

Well located. But unit was really noisy. People next door were talking really loud (probably had a party) almost the whole night.

Friends_and_family Family

6/10

Pleasant

03 Nov 2024

Marjorie

I stayed in a recently renewed flat. The area is beautiful and has many dining options. However, the flat was on the first floo and we had the a restaurant jurst below us, and Spaniards party until 4 a.m. every day, so we did not sleep. No soap or rags to do
Dishes and basically nonsoace to eat. More than a flat this is a hotel room.

Leisure Family

2/10

Poor

02 Nov 2024

GUSTAVO

Until now it was the wroser experience in my Life. The attented On the phone was rude, unrespectable, without empathy, 51 years travelling and never I was so mistreated.

Leisure Partner

6/10

Pleasant

22 Oct 2024

Ana Belen

Air conditioning it’s not working good

Leisure Family

8/10

Excellent

06 Oct 2024

Michael

Great location with a lot of trendy restaurants nearby. People eat their suppers so late but it's nice. Very relaxing and laid-back. Staffs are friendly.

Partner

10/10

Exceptional

21 Sep 2024

Verified traveler

Great room overall, just some mildew smell after a few days from the pipes. Beds could be softer.

Self

6/10

Pleasant

12 Sep 2024

Jessica

The property was reasonably clean and the check-in was easy. The staff was very kind and helpful. One thing I have to say is that I got bit by bed bugs and I have never had this experience at a hotel or other stay.

Leisure Partner

8/10

Excellent

16 Jul 2024

Verified traveler

Good basic place. Good location

Self

8/10

Excellent

12 May 2024

Maria

Nice small hotel in Salamanca

Business Self

4/10

Poor

10 May 2024

Jose Angel

Very basic room no TV, AC not working properly. Good area with nice restaurant around

Business_and_leisure Family

6/10

Pleasant

15 Mar 2024

Tung

Meets basic needs for short stay during which you spend most of the day outside. The room has comfortable and clean bed. Clean shower. No breakfast is available. Can go the bar downstairs that opens at 0800. Can be loud late at night because of the bar.

Business Self

2/10

Poor

10 Nov 2023

SARDOR

There was no hot water and super loud noise coming from across the street and people fighting.

Leisure Self

6/10

Pleasant

27 Oct 2023

Kate

Good location in a better part of town.,

The room was spacious. Light fitting falling off the wall. Location good - not far from metro stations. Staff nice. Some confusion over breakfast- I had booked a room for 2, but when I went to get the ticket it was only for 1. My niece who is 17 counted as a child (!)
But they amended the ticket.
Also breakfast felt a little stingy - coffee and a pastry or cola cao (not thick chocolate) with tiny churros.
Walls very thin - you can here all movement- take ear plugs!
But for the location and comfy bed in a budget hotel it was good value.

Friends_and_family Family

2/10

Poor

23 Jul 2023

Sarah

NO AIR CONDITION AND THE BATHROOM THEY HAVE TO REFURNISHED IT

Leisure Family

10/10

Exceptional

01 Jul 2023

Beatriz

Great location!

Self

8/10

Excellent

19 May 2023

Natalia

Great location!

Leisure Friends

2/10

Poor

20 Mar 2023

Joelito

The hotel don’t have a sign to identify the place. They never answer the phone. We where around 45 minutes looking for the location. When finally found it, the person in front desk was super rough and when the phone was ringing and he never answer it. He was looking at a game in the TV. The room smell ugly, a couple of things was broken. The floor was dirty. Is the worst experience that I have in all my travels

Leisure Family

8/10

Excellent

03 Feb 2023

Carlos

Muy bien situado y en general una buena opción considerando calidad y precio. Si se toma la opción desayuno continental con la tarifa, tener en cuenta que sábados y domingos por la mañana no atiende el café donde lo sirven.

Business_and_leisure Self

10/10

Exceptional

24 Nov 2022

cesar

Clean and comfortable room

Business Self

10/10

Exceptional

20 Sep 2022

Juan Carlo

The location of the property makes it very convenient to go everywhere. It is safe , quiet and very confortable

Business_and_leisure Friends

10/10

Exceptional

21 Jul 2022

GABRIEL

Best value in Madrid. Heart of Barrio de Salamanca. Highly recommend it to everyone.

Business Self

6/10

Pleasant

23 May 2022

isabel

A budget hostel

Nice apart- hotel with the very basic services.

Self

10/10

Exceptional

23 Mar 2022

Miguel

The hotel is basic but in the centre. Next to an interesting shopping area.

Business Self

10/10

Exceptional

31 Jan 2022

Sylvia

Easy access, friendly reception, very clean.

Business_and_leisure Partner

2/10

Poor

31 Oct 2021

RICARDO

Property in poor condition, a big plumbing issue in the lobby, excess wear in furnitures, unable to open bathroom door due a unlevel flooring tiles and more

Leisure Friends

8/10

Excellent

25 Oct 2021

monica

The location is excellent, triple A. Absolutely no amenities, no coffee, no shampoo , no hairdryer. The room was comfortable yet very worn down. The desk clerk was extremely rude.
And don’t you forget your keys, there is no one at the property after 10 pm. One night I mistakenly left my key in the room and I was completely locked out. Could not get in till 6 am

Leisure Family

8/10

Excellent

19 Sep 2021

Sonia

Great location and everything you need at apartment, very quiet but you could heard from next apartments even when they were going to the toilet

Business_and_leisure Family

10/10

Exceptional

12 Dec 2020

Brooke

Very clean

Business

6/10

Pleasant

06 Oct 2019

Verified traveler

Decent

Small, pretty clean and totally acceptable for the price/location

Self

2/10

Poor

21 Jul 2019

Verified traveler

This property should not qualify as a hotel. They claimed after I had checked in and found the Air Conditioner not working that “As per rule we do not have air conditioning from midnight till 11 am.”

In the middle of the heat wave it was absolutely unbearable to sleep.

The staff is simple unhelpful.

Friends_and_family Family

2/10

Poor

19 Jul 2019

Loreto

Depende de quien te atienda es una cosa u otra!! El primer hombre que nos atendió fue muy maleducado, tanto, que me dieron ganas de anular la reserva e irme al hotel de enfrente. El segundo fue agradable, como tiene que ser una persona que trabaja de cara al público. La habitación no estaba mal calidad - precio pero no estaba tan bien como en las fotos !

Partner

8/10

Excellent

02 Jul 2019

Celeste

Bluesense

I've stayed there before. It was being renovated so there was a construction crew there. Our room on the 5th or 4th floor was so hot. I was told that by law they could not turn on the air conditioning until a certain date. I was there May 16th. They changed me to a lower floor.

Family

8/10

Excellent

01 Jun 2019

Verified traveler

The room was clean and comfortable at a reasonable price.

Friends_and_family Partner

2/10

Poor

16 May 2019

ian

Not a tourist hotel.

No AC working even though it was advertised and I would not have booked it otherwise. No iron, hairdryer, hair in the food they left as a \"gift\". No English (written, spoken, TV etc) - I know I'm in Spain but most hotels world wide try to help out - they don't.

Partner

2/10

Poor

26 Feb 2019

Yev

Beware, burglaries are being committed in this hotel. There is no security in the building; no cameras in hallways, no safe in the room.

We reported the theft to hotel reception but they did nothing to help (reception actually told us that another theft had been reported a few days earlier). The valuables that were stolen were hidden in our luggage, not in plain site. The room was undisturbed except for the missing items and there was no sign of forced entry. Only the staff had easy access, would know if we were inside, and would face no consequences.

I am writing this as a warning to help fellow travelers because hotel staff and local police will not be sympathetic. If you care for your valuables, reconsider staying at this hotel where multiple thefts are taking place.

Otherwise, the location was good, not far from sites.

Friends_and_family Family

8/10

Excellent

23 Oct 2018

Verified traveler

It looks like a regular apartment building but its an hotel. Its close to the shopping centers. The only thing is the cafe downstairs. It can get a little loud during the weekend.

4/10

Poor

09 Oct 2018

Verified traveler

The property is well located , but the common areas such as the corridors elevators etc are run down

10/10

Exceptional

11 Mar 2018

YULIA

Good experience

Great location, everyday cleaning, nice service

10/10

Exceptional

07 Feb 2018

Oleksiy

Review

Good place. Fresh and clear

Family

2/10

Poor

26 Nov 2017

bert

Major upgrade needed

First notice upon entry doors look like it's been force entry several time, damage on door locks not very safe.elevator was very loud and out of align not to safe. Rooms are old and needs major upgrade. No iron, hair dryer, TV was also small and hanging to high on the was , it just doesn't have the comport we were looking for. Not worth the money.

2/10

Poor

10 Oct 2017

Verified traveler

Good location, the rest was bad

Old towels and strongly believe there was no sufficient cleaning of the room. Was stung by bed bugs during my stay at the hotel which proofs the lack of cleaning

8/10

Excellent

05 Oct 2017

Verified traveler

It's was alright.

Check in was extremely slow.

It's more like an apartment hotel from hotel, but value for money is good enough.

Very good area.

4/10

Poor

27 Apr 2017

Verified traveler

Where to begin...

Learn the phrase \"papel higienico\". You'll constantly have to ask for it as they are incredibly reluctant to put any toilet paper in your room. The hotel itself is falling to pieces, the lifts are the least confidence inspiring contraptions ever but, worst of all, is the breakfast buffet that is referenced on expedia. It's an all out lie. Breakfast is in the adjoining cafe and you can have coffee and either a croissant or a churros. And that is it.

I appreciate that this is not an expensive hotel but I would expect more. Even just a little.

On a positive note the showers are amazing! The beds were changed every day and the rooms kept fairly clean, even if nothing else was really done. It's not a bad location either with Retiro park about 20 minutes walk away, good transport links and lots of bars and restaurants nearby.

8/10

Excellent

01 Mar 2017

David

Great little place, but is being redecorated and remodelled at present, so reception was a building site but my room was freshly painted and spotless. And very helpful staff. The property condition would of received full marks if not for its building works going on. Very close to the US embassy and a great little restaurant on the street level.

6/10

Pleasant

11 Sep 2016

Nicholas

Good for the price

The hotel is a little out of the center of town, but it's a good deal for what you pay. Staff was helpful. There are a few things about the hotel like the elevators aren't good as in they jolt each time, and a few tripping hazards. Otherwise would stay again.

Family

6/10

Pleasant

09 Sep 2016

kenneth

Location location location - to Embassy

If you need to go to the Embassy, you will only walk 50 yards! Greeted nicely. The hotel is what is was for $50. Simple and clean

10/10

Exceptional

17 Jul 2026

Paulo

Lugar incrível , localização de fácil acesso ao centro via metrô , com vários mercados , e restaurantes por perto

Friends_and_family Family

8/10

Excellent

08 Jun 2026

hugo

Me tocó un check in tortuga

Friends_and_family Friends

4/10

Poor

01 Jun 2026

Emma

Väldigt bra läge! Men det var nog det som var bra med hotellet, på bilderna såg det fint och fräscht ut men helt annat i verkligheten. För oss var det viktigt med kök då vi ville laga lite mat själva. De som fanns var Micro, liten stenplatta, kylskåp. Tallrik, bestick och kastrull. Det var svårt att laga mat när de knappt fanns något att laga mat med.
Vi hade bokat 3 nätter men dom blev sömnlösa då väggarna var gjort av papper.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Wander

O lugar foi muito bom, localização excelente, talvez um dos melhores bairros de Madrid. Tudo limpo e organizado, serviço de quarto todos os dias com troca de toalhas. A cozinha foi bem útil também. Achei que o café estava incluído, talvez não me atentei na hora de fechar. Mas voltaria a me hospedar com certeza..

Partner

8/10

Excellent

27 May 2026

Ana Carla

O apto é simples, mas me atendeu bem, com geladeira, microondas, forno de indução, além de bem localizado, a alguns minutos a pé pro metro. Infelizmente a internet era bem ruim. Tive que usar meus dados móveis.

Self

10/10

Exceptional

23 May 2026

Jesus Salvador

Excelente ubicación, excelente atención, la habitación esta limpia y de buen tamaño, la habitación que nos tocó es fría no se porque, pero nos prestaron un calentador y con eso se resolvió el problema

Partner

6/10

Pleasant

14 May 2026

JOSE ANTONIO

La ubicación es óptima,, leo personal muy atento, mientras que la limpieza de la habitación mejorable

Self

4/10

Poor

08 May 2026

Amelia

The place was decent and clean. The persons nice, and the little kitchen worked fine.
The worst part are the glass windows that are not good quality and let the wind and all the noise of the (busy) street to enter the room like it was opened. And belows there is a restaraunt that can be noisy.
The matress was also bad quality.
They should change the matress and the window in order tonorovide good rest, otherwise it is difficult to sleep

8/10

Excellent

29 Mar 2026

Eduardo

Estuvo decente.

Self

10/10

Exceptional

26 Mar 2026

MARIA

O café é continental,escolha de um item uma xícara de café com leite ou chá ou café, churros ou pão e suco de laranja. O apart é de tamanho bom com um bom banheiro. Limpeza boa e troca de toalhas todos os dias. Internet boa. Localização do apart hotel é excelente, próximo de restaurantes, padarias, bares, lojas e metrô.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

MARIA

O café é continental. A internet é boa. O apart hotel é com um tamanho bom. A localização é excelente perto de metrô e de restaurantes.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

MARIA

O apartamento é de tamanho satisfatório. O café da manhã é muito fraco, apenas uma xícara de café com leite e um croissant. A internet é boa.A localização é excelente.

Partner

4/10

Poor

22 Mar 2026

MARIA JOSE

No tienes teléfono en habitación para comunicarte por cualquier duda con recepción.

No te entregan la clave de wifi y como no hay teléfono tienes que bajar a ver la clave que está pegada en una pared.

A las 8 am de un domingo sonó alarma contra incendios y nuevamente, como no hay teléfono pues no sabías si tenias que evacuar o que...todos los huéspedes bastante fastidiados.

Y el chico del checkout, tampoco es muy amable ni nada!

Ahora, tiene una buena ubicación....

Self

10/10

Exceptional

16 Feb 2026

Claudio Javier

Muy buena atención, limpio y cerca de todo

4/10

Poor

09 Feb 2026

Cristina

las instalaciones estan en muy mal estado, todo roto y/o muy viejo. En el baño la jobonera rota, el mueble lleno de humedad, no tienes un secador de pelo en la habitacion, la mesa del centro y el escritorio muy deteriorados. Es muy caro para el tipo de instalaciones que tienen. Se nota que no le dan mantenimiento. Si es verdad que la ubicación es genial pero no justifica las condiciones de las instalaciones.

4/10

Poor

09 Jan 2026

Rolf

Viemärin haju huoneessa

6/10

Pleasant

02 Jan 2026

michel

Hôtel très bien situé proche station de métro Nunez de Balboa. Belle chambre mais trop nombreux petits détails qui dénotent un abandon : pas de balayette WC, capot distributeur savon douche hors service, barre réglage hauteur douchette hors service, pas de sèche-cheveux, pas de gobelet à la salle d'eau . Espace kitchenette absence éponge, liquide vaisselle en un mot de kit nettoyage. Pas de verre uniquement mug.
Sol non nettoyé à notre arrivé et aucun passage en 6 jours. Nombreux \"moutons\". Accueil fantôme non professionnel - ne dispose pas de sèche-cheveux, long débat pour se faire prêter des ciseaux. Une reprise en main s'impose. Avis concret pour vous faire progresser. Cordialement

Partner

6/10

Pleasant

14 Dec 2025

Luis

La limpieza no es su fuerte. Las rejillas del aire dan miedo…… el ruido de la calle se escucha mucho.

Business

10/10

Exceptional

30 Nov 2025

Romina Cecilia C

Muy limpio.

Friends_and_family Friends

10/10

Exceptional

11 Nov 2025

Marina

Bairro incrível. Prédio muito bom. Silencioso. Na cozinha faltou equipamentos para lavar a louça

Partner

6/10

Pleasant

08 Nov 2025

Fabio

Mantener mejor las habitaciones

Business

10/10

Exceptional

05 Nov 2025

RICARDO

Muy bien todo

10/10

Exceptional

05 Nov 2025

Onesimo

la habitacion comoda para trabajo

Business Friends

10/10

Exceptional

04 Nov 2025

Clará Ines

Ubicación perfecta si vas a hacer trámites a la embajada americana. Cómodo limpio y habitación ventilada y luminosa

Business

10/10

Exceptional

29 Oct 2025

marise

tudo otimo

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Orlito

Lugar incrível, atendimento muito bom e suporte, próximo ao centro e ao Santiago bernabéu, irei retornar sem dúvidas

Partner

10/10

Exceptional

25 Oct 2025

Ricardo

Básico pero muy bueno

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Alvaro

No está mal, bien ubicada, el bar de abajo no deja dormir

Leisure Partner

10/10

Exceptional

14 Oct 2025

ROSA

Todo me gusto

Leisure Self

10/10

Exceptional

11 Oct 2025

Julio Cesar

Todo excelente, lo malo es que en la limpieza solo se limitaban a cambiar toallas y tender la cama si sales de tu habitación antes de las 11 am, si no solo cambian toallas, pero ko lavan trastes, ni limpian mas. Fuera de eso la ubicación es excelente, el depa tiene mas que lo sufiente y todos son muy amables.

8/10

Excellent

02 Oct 2025

Antonio

Buen hotel, bien ubicado y zona tranquila

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

José

Un excelente lugar para cortas estancias

Business Self

6/10

Pleasant

28 Jul 2025

Vincent

+Wifi is free
+a lot of supermarkets/bakerys/restaurants nearby
+friendly staff
+soap/shampoo given

-Dirty towels
-you can nearly hear everything through the walls
-probably bed bugs

Leisure Partner

8/10

Excellent

14 Jul 2025

Nuria

Agradable y comodo.
tenía cita en la embajada americana y es perfecto porque está a 2 minutos andando.

Lo único que no me ha gustado nada es que se retrasó el tren y cuando llamé para solicitar retrasar el checkin me dijeron que o llegaba en el horario o no podría entrar.
Muy desagradable.

6/10

Pleasant

29 Jun 2025

oscar

Todo correcto , no he tenido ningún problema

Self

6/10

Pleasant

10 Jun 2025

Luis

El colchón deben cambiarlo. Además de eso estuvo bien y la zona es muy buena.

Self