Exe Moncloa

Spain , Madrid
MADRID, Calle Arcipreste De Hita, 10
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100 reviews shown

10/10

Exceptional

22 Feb 2026

Julia

Front desk stuff is the best and very accommodating

10/10

Exceptional

03 Feb 2026

Lisa

Room was spacious, the balcony was perfect…such a lovely view! I loved my stay. Clean beautiful place!

Leisure Self

10/10

Exceptional

15 Jan 2026

Ciro Alberto

Hotel is located in front of a bus stop and subway station. Bus route 001 is a free route that can take you to main tourist attractions and shops.
Hotel rooms are a bit small but staff friendliness and service makes up for it
There are several good restaurants and bars at walking distance

10/10

Exceptional

14 Jan 2026

Matthew

Clean room. Nice location.

Leisure Family

10/10

Exceptional

28 Dec 2025

Martha

A good variety of food and drinks

Business Partner

8/10

Excellent

15 Nov 2025

Connor

Shout out to the staff for being very chill

Business_and_leisure Self

8/10

Excellent

06 Nov 2025

Hsien-Wen

Clean rooms, friendly staff. Great location. Very comfortable beds.
Would be even better if the room thermostat could be easier to adjust and even better if there would be a coffee maker in the room.

10/10

Exceptional

06 Oct 2025

Alan

Nice staff

Self

10/10

Exceptional

24 Sep 2025

Claire

Nice sized bright room with a decent sized clean bathroom with nice quality toiletries. Very convenient for Moncloa station which provides easy access to Madrid Centro. Felt like a nice safe neighbourhood with nice local bars and restaurants accessible nearby.

Leisure

8/10

Excellent

18 Sep 2025

Maria

Las habitaciones limpias. El personal amable. Una terraza muy bonita. Las zonas comunes del hotel no están limpias, sobretodo los ascensores. Pudiera ser mejor si cuidaran detalles y mantuvieran limpias los zonas comunes

Business_and_leisure Family

10/10

Exceptional

14 Sep 2025

Stephen

Excellent hotel in nice neighbourhood

Hotel had everything I needed. Friendly staff checked me in early. Loved roof terrace.
Nice area around hotel.

Self

10/10

Exceptional

14 Sep 2025

Ilia

Me gustó mucho el hotel, fácil acceso al metro y línea 001

10/10

Exceptional

01 Sep 2025

Alnoor

Nice place to stay - convenient, quiet and nice restaurants in the vicinity.

Business_and_leisure

8/10

Excellent

26 Jul 2025

Gavin

Close to the metro and only 15 minute walk to Gran Via. We had a nice stay and staff were all friendly.

Leisure Family

4/10

Poor

24 Jul 2025

Raffy

Room Broken into

It was going well until someone broke into our room... The manager refused to speake to us. The hotel took zero accountability. Blamed us showed a still grainy picture from the camera but couldn't show us coming out of room or our room number and 240 dollars was stolen and our safe tampered with.

Business

10/10

Exceptional

06 Jul 2025

Liliana

Buen Hotel cerca de todo, excelente servicio de bus y metro, terraza y piscina muy bien, lo recomiendo

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Barbara

The property and the room were adequate. Location is convenient to public transportation and museums.

Business_and_leisure Self

10/10

Exceptional

14 Jun 2025

Irina Elena

Nice hotel, close to restaurants, metro, shops.

6/10

Pleasant

23 May 2025

Misleading pictures

The pool and bar are not available 75% of the year which makes the marketing of this hotel far from the truth.
This was the main reason for staying there. I might be in the small print but you shouldn’t lead with the pictures when it isn’t available.

The reception staff (two guys) were friendly and helpful.

Friends_and_family Friends

4/10

Poor

03 May 2025

Rebecca

The front desk professionals were awesome! Very kind and accommodating. This review is not about the service or staff - but more about the hotel in general.
My first room was located on the 2nd floor and had a horrible odor! They switched us to another room on 7th floor. Still with strange odor (believe it is just the hotel in general). It was sooooo loud from the street it was difficult to sleep. I couldn’t imagine what the 2nd floor would have been like. The hotel is located just behind a college dorm building and near a busy street.

Leisure

10/10

Exceptional

01 May 2025

Richard

Great location & value…

8/10

Excellent

09 Jan 2025

Yahima

very convenient right on front of the metro station

Leisure Family

10/10

Exceptional

07 Dec 2024

JUAN

Very convenient location and the hotel excellent, need to improve the gym equipment.

Leisure Self

10/10

Exceptional

18 Nov 2024

Kate

Great transport links to all over city but also easily walkable.
Good breakfast options and available until 11:00. Check out is late too at 12:00.
Large spacious room and bathroom.

Leisure Partner

2/10

Poor

18 Aug 2024

brian

Very disappointed, the air conditioning didn’t work in the room and after explaining to reception they said it was normal for the unit to display “error”, even after explaining that the ambient temperature outside was 18c at night and 28c in the room still it wasn’t fixed or another room offered, the TV didn’t work which I don’t really care about to be fair but the pool on the roof which I definitely did want to use wasn’t fit for purpose, apart from the missing tiles and sharp edges the water was utterly gross, it was like a film on top and it tasted horrific, do not get into this pool if you go there, in fact, don’t go there.

The water in the room wasn’t replenished, nor was the coffee and the double bed was two single beds put together, now I could have complained with Expedia and been moved to a different location but I was there for only three days and found the issues after the first day so moving didn’t seem worth it with two nights remaining

Business_and_leisure Family

10/10

Exceptional

26 Jul 2024

Roxanne

Close to many restaurants can speak English

Leisure

10/10

Exceptional

23 Jun 2024

Sharon

We loved the neighborhood and its connection to the rest of the city. Lovely breakfast!

Leisure Friends

8/10

Excellent

18 Jun 2024

Mozhgan

A bit rundown & the facility needs more care. Spa was out of order which it was the mail reason I booked this hotel. Location is not bad but 20/30 min walk to all attractions. No caffee maker or elec kettle in the room which was very inconvenient. Few nice restaurants close by but better restaurants are within 20 min walk. Staff were friendly & helpful. Parking compare to other hotels was high ($20 per night).

Leisure Partner

6/10

Pleasant

14 Apr 2024

Franco

The room I reserved was not available

Leisure Family

6/10

Pleasant

16 Jan 2024

Mack

Standard hotel

The terrace was closed and the steam and the pool was also closed

Partner

10/10

Exceptional

12 Jan 2024

Daniel

10 Stars

Great place and location. And the Spanish hospitality is simply the best.

Business

10/10

Exceptional

26 Nov 2023

Roxanne V

Staff is very helpful, spoke English. Breakfast was delicious, a great value, and the neighboring area is lively.

Business Family

2/10

Poor

09 Oct 2023

Claire

Would not recommend

Would not recommend , there were no rooms that we had booked left … was incredibly noisy, the tv was broken, the pool was closed. But worst of all there was a dirty sock covering up the fire alarm , I asked for this to be removed three times. Clearly disgusting not to mention a health and safety breach. It was still there when I checked out .

Friends_and_family Friends

8/10

Excellent

01 Oct 2023

Nicole

Business_and_leisure Friends

8/10

Excellent

24 Sep 2023

Murray

All in all it was fine for my purposes. Bed was a bit small considering the price but was okay.

Self

8/10

Excellent

01 Sep 2023

Edewede

The location of the hotel is good and good access to the metro and bus. The staff were courteous.
The issue I had with the hotel was that my key/card access kept malfunctioning 2 days in a row and each time I had to go up to the reception in short one time I went down the lift 3 times after getting to my room and couldn’t open the door. Not a good experience for a 4star hotel.

Leisure Self

10/10

Exceptional

24 Jul 2023

Chris

Easy access to everything

Leisure Partner

8/10

Excellent

06 Jul 2023

Ali

If your priority is gym and pool then dont, it is barely ticking the check box. Otherwise it is awesome, staff is great and helpful, metro station right opposite, eateries around, and peaceful.

Business

10/10

Exceptional

05 Jun 2023

Yenny

Very good location, clean and comfortable bed.

Partner

10/10

Exceptional

03 May 2023

Michael

Paula was very helpful and kind at check in. The hotel is very clean. Comfortable room.

Leisure Self

8/10

Excellent

23 Mar 2023

Lena

Dirty bedding

We found a pillow in the be, that was really dirty with dry big blood stains. The people at the desk changed it but gave no offer of a discount or anything to make up for it.

Partner

4/10

Poor

12 Dec 2022

Jalal

Hotel needs some renovations, smell of canalization even in 9 th floor!,waiting for check in till 16:00 pm!,not 4 star breakfast!,
Out of service lift for handicapped or family with children! 😢 terrible!

Friends_and_family Family

10/10

Exceptional

03 Oct 2022

Carol Anne

Clean and close everywhere. Thanks!

Leisure Friends

10/10

Exceptional

20 Aug 2022

Deirdre

Excellent location

Excellent hotel and spotlessly clean . Room cleaned every day . Breakfast was excellent.
Rooftop pool area lovely area to relax during the day . Rooftop bar lovely but some of the drinks quite expensive.
Would definitely stay again

Partner

10/10

Exceptional

25 Jul 2022

Shona

Girlie trip to Madrid!!

Fab hotel! Great breakfast, lovely rooftop pool area in the day for a dip in the pool which transforms into a lovely rooftop bar in the evening.

Nice rooms and good staff.

Free bus opposite the hotel (001) takes you to the centre of town in 10 mins and is free!

All in all a great stay!

Friends_and_family Friends

10/10

Exceptional

13 Jul 2022

Mark

Weather was good and staff were very friendly

Friends_and_family Friends

8/10

Excellent

06 Jul 2022

Maria

Good service

Self

10/10

Exceptional

26 Jun 2022

Susie

Clean, modern, friendly professional staff, good breakfast

Business

6/10

Pleasant

20 May 2022

Miguel

Dure tres dias con el aire dañado y no se arregló

Leisure Family

6/10

Pleasant

08 May 2022

Natalie

The staff were excellent. Breakfast was good. The rooftop doesn’t open up until June and it’s in a petty loud area above some bars.

Business

6/10

Pleasant

05 May 2022

Mark

Staff were friendly and the room was clean. The safe was not working and the shower was not draining well. I had to query a charge for breakfast which I did not have. There was strange shouting outside every night, although it didn’t affect my sleep. The pool was drained when I went up to the roof, even though the website advertises this, and was the reason I chose this hotel.

Business_and_leisure Self

6/10

Pleasant

03 May 2022

Richard

Decent City Centre Hotel

Hotel is in a good location to access city centre via the Metro and bus services across the street.
Hotel is clean and efficient.
However, negative feature is that it suffers from very late night noise from passers by from nearby cafes and bars, making sleep difficult at times.

Friends_and_family Family

8/10

Excellent

24 Apr 2022

MAN WAH

Going with friend's group

As there is not much options of the hotel that offer 3 beds service, hence, we have finally picked this one, it would be better if the room can be slightly larger.

but overall, it's okay and easy to access.

Friends_and_family Friends

2/10

Poor

10 Apr 2022

Savio

Pleas don't go . There is a lot of hustle in this property. The staff is super terrible rude and the pictures is not like how they look . They show a king bed . And when you go there you'll see a twin or queen bed . Theft

Leisure Friends

10/10

Exceptional

25 Mar 2022

pedro

Right across from the metro and bus station

Partner

10/10

Exceptional

15 Mar 2022

Richard

Great staff at the front desk.

Self

4/10

Poor

22 Feb 2022

Adriana

The TV wasn't working

10/10

Exceptional

22 Nov 2021

juan carlos

Good relation quality-price, excellent location, good room space

Business Self

10/10

Exceptional

04 Nov 2021

Thomas

Metro stop across the street. Centrally located and safe neighborhood. Great staff.

Leisure Family

10/10

Exceptional

17 Oct 2021

Katherine

Great location, directly across from a Metro stop. Easy to get around the city from here.
Beautiful hotel, close to good food. The only thing that would be better is if there were coffee available in the room. But there is a great pastry/coffee shop very near so you can get cafe con leche easily in the mornings.

Leisure Family

10/10

Exceptional

12 Oct 2021

Zuleyma

The pool is closed during autum :(

Wonderful experience, but the pool was closed during our sunny days in Madrid.

Self

10/10

Exceptional

30 Aug 2021

Maria Guadalupe

Great location and nice service and rooms

Leisure Family

10/10

Exceptional

22 Aug 2021

yada

amazing

Self

8/10

Excellent

24 Feb 2020

Verified traveler

Great location for me. Clean. Good service. Rooftop bar was closed.

Friends_and_family Family

10/10

Exceptional

23 Jan 2020

Ricardo

Great location, super clean.

Business

10/10

Exceptional

25 Aug 2019

Brent

Great stay in Madrid

Great stay. Only down graded for cleanliness because the pool was filthy otherwise we'll recommend Ed accommodation. Very easy access to underground railroad

Partner

10/10

Exceptional

27 Jul 2019

Verified traveler

Helpful staff

Very accommodating staff. Allowed us to check in early and held bags after checkout with no issues.

Partner

8/10

Excellent

16 Jul 2019

Verified traveler

Very clean modern hotel in a great location close to transportation and easily accessible to airport and attractions

Leisure Partner

10/10

Exceptional

09 Jul 2019

Verified traveler

Close to the metro and local bars .
Lovely roof top area to sit in and take in the view,

Leisure

6/10

Pleasant

07 Jul 2019

annamaria

Not worth the price per night.

The hotel was in a great location across from train station. However the fitness center could use a serious update. The rooftop pool and bar had a beautiful view however the pool looks much bigger on the photos. It was 3 feet tall and could barely fit 3 people. Also would be nice to have the bar open during the day.
Overall I was disappointed for the price I paid and no amenities to justify the price.

Family

6/10

Pleasant

05 Jul 2019

Maggie

The rooms and lobby are clean and functional but have zero charm.My 4th floor room faced an ugly apartment building. The staff is not helpful, unmotivated and often ignorant. Breakfast is mediocre: cold eggs, rotten fruits. The roof is great, but tiny pool is open 11-7 only and guests need to pay a 10 euro deposit for towel. Overall there is something cold and unappealing about this hotel, especially compared to the general friendliness of the city.

Business_and_leisure Self

6/10

Pleasant

21 Jun 2019

Verified traveler

Had to change rooms due to the awful smell of drains. Staff were helpful about that. Breakfast room incredibly busy and sometimes no room left. Nice roof top terrace and bar (tiny pool). Slow lifts.

Business Self

10/10

Exceptional

16 Jun 2019

Mark

Had fun

Pool is under renovation. But the breakfast is a very good buffet. Clerks speak several languages. Across from the Moncloa Metro stop, easy to get around.

Friends

6/10

Pleasant

16 Jun 2019

LST

Room not clean, no light over bath/shower - showering in the dark!
Pool open at restricted times.
No tea/coffee making facilities in room.

Business_and_leisure Self

10/10

Exceptional

04 Jun 2019

Craig

Lovely stay except swimming pool was out of order so could not use it

Friends

10/10

Exceptional

04 Jun 2019

Alan

Location, location, location

Perfectly located with nearby amenities and metro station. Staff very friendly , polite and efficient. I would definitely stay there again.

Friends

4/10

Poor

31 May 2019

sandra

Disappointing: dirty, rooftop/bar closed,

The place did not have most of the amenities that the bribe about. All they had opened was breakfast at the basement, So if you are going for the rooftop, bar, restaurant.. they are closed.

The room doors were beat up, and the room in general quite dirty. I was sick and asked for a blanket because I was freezing and I had to call twice, only to get a tiny dirty blanket delivered. It was noisy ( you can hear the hallways easily )

The girl at the front desk was very nice tho, that was the highlight. And the location, it is so close to all the stores.

Also, it was misleading because when I booked it it said a free buffet breakfast was included, and it was not.

8/10

Excellent

18 Apr 2019

Verified traveler

Good for the value.

Just needed a place to crash for the night, and it was close to where we needed to be. This hotel is right across from a major subway station, and there’s a taxi stop right in the front of the hotel as well as some bus stops, so it’s very convenient.

I didn’t care much for the shower/bathtub. It had one of those new 1/4 panel trends where the glass panel for the bathtub only covered 1/4 of the bathtub, so water was kinda flying everywhere.

The hotel is not fancy, but gets the job done, and it was cheap

Partner

8/10

Excellent

24 Feb 2019

HYOUNG YUN

Well located

Close to bus terminal to Segovia, and walking distance to plaza de Espana. Noce location

8/10

Excellent

11 Feb 2019

Andrew

For the price it was a great location right in front of the metro station which was very convenient, however room walls are about paper thin can hear every footstep the room next to you makes, and if you get a room with a window facing the street expect to hear noise from outside locals until about 5:30 AM EVERY SINGLE NIGHT. Hotel was too busy to find another room so couldn’t be moved. Other then that was a pleasant stay.

8/10

Excellent

09 Feb 2019

Verified traveler

in front of a metro station, 5 min to city center.
room clean but little small, breakfast is fine

Business Friends

10/10

Exceptional

19 Dec 2018

Verified traveler

nice hotel, comfortable and very kind and caring staffit is under renovation but didn't affect the comfort.
strongly recommended
very good ratio quality-price

8/10

Excellent

03 Dec 2018

Great breakfast buffet, friendly and responsive staff whom are very accommodating and patient. The location is perfect its literally directly across the street from the Moncloa train station, a short 15 to 20 minute subway ride to the airport, it is walking distance to big shops, there are restaurants and convenience stores on the same block. It is walking distance to another main train station and a straight ride on the 3 line to the Centro district where you find all of the shops. When I return for a conference I will stay there again for sure.

The only thing is the lobby [not the reception area but more like a secluded sitting area] is really hot, dark, and dim. It seems like an afterthought really but it's just not a part of the hotel that's you care to use. Also on my last day the elevators became a bit weird they took us all the way to the top and stope don every floor. We did not push any buttons it just did its own thing.

Overall I'd recommend this place I am staying there when I return to Madrid.

10/10

Exceptional

20 Nov 2018

JUANMANUELRAMIR

Large, comfortable room with a modern bathroom and all the facilities

Leisure Family

8/10

Excellent

18 Nov 2018

Verified traveler

Excellent location. Frindly staff. Breakfast is good.

Business Partner

10/10

Exceptional

20 Oct 2018

Yang

It would be better if the hotel could provide disposable slippers like hotels in the eastern countries

8/10

Excellent

07 Oct 2018

Verified traveler

A nice place to stay

Everything about the room and service was good

8/10

Excellent

29 Sep 2018

Verified traveler

Overall, it was confortable stay. Wireless internet was extreamly slow.

8/10

Excellent

11 Sep 2018

Chris

Nice hotel in good location.

Great location, my single room had only 1 pillow, no duvet on bed (there was a duvet in the wardrobe but no cover).
Room & bathroom clean. No tea/coffee facilities in room or hotel.
Lovely rooftop terrace with great views & pool, unfortunately the evening we went they had no tonic or white wine.
Breakfast was good but on our first morning a bit chaotic with a lack of plates.

10/10

Exceptional

07 Sep 2018

RENEE

A MUST STAY IN MADRID!!!

Amazing! Location was perfect! Staff incredible! Buffet breakfast excellent! Rooms super comfortable! Roof deck pool area awesome! Right across from Metro access! Close to fun tapa places and great shopping! I will definitely stay there every time I visit Madrid! Highly recommended!!!

Family

10/10

Exceptional

25 Aug 2018

Verified traveler

Myself and 2 teenage sons enjoyed our stay at the Hotel Exe Moncloa. The staff were pleasant, maybe could have been a little more helpful with maps and information on the city on arrival, I struggled to find out which was the main station in the city. The room was bright, modern and we found the rooftop bar at night really lovely but a bit too busy in the daytime so didn't spend much time there and the pool is smaller than the photos, also a shame it doesn't open until 11am.
The metro entrance is on the other side of the road to the hotel and you are in the city within 10 minutes.
Overall a great stay in a beautiful city and felt very safe in the hotel.

8/10

Excellent

24 Aug 2018

Verified traveler

Good location, Limited entertainment

Directly opposite metro and only need to travel a few minutes to get to centre of Madrid. Some bars and restaurants but not great selection.

10/10

Exceptional

21 Aug 2018

Jimmy

Perfect

Location just a little out from the main strip but worth it

10/10

Exceptional

21 Aug 2018

Juan

Nice hotel right in front of Moncloa Metro. It's 30 minutes from the airport. Beds are great. Hotel staff are friendly. Terrace it's great but they kick you out at 7pm. During the summer this is a bummer (it gets dark at around 10pm).

10/10

Exceptional

21 Aug 2018

Patrisha

Will be back

The place was amazing from the locals to the restaurants. My favourite part was the easy access to the city centre. Would recommend for sure

Friends

8/10

Excellent

08 Aug 2018

Lee

Nice Stay

Nice hotel. The staff were very friendly and the room was spacious and very clean. I only had a few minor complaints, not enough to warrant a poor review however.

Partner

10/10

Exceptional

03 Aug 2018

Juan

Great hotel for price quality ratio. Right across the street from the metro. Nice location. Great terrace with a pool (the pool is a bit small). Great view from terrace.

10/10

Exceptional

02 Aug 2018

Alison

A most enjoyable stay

The Exe Moncloa is a very comfortable, well located hotel. The reception staff were very efficient and professional- despite their computer system crashing they managed to allocate our room. The room was comfortable and clean with a spacious bathroom. There was a minibar, safe, hair drier, toiletries etc. The hotel also has a spa and gym in the basement and a lovely roof terrace with bar, comfy seating, a plunge pool and loungers. A great place to relax and enjoy watching the sun set over the city. The buffet breakfast was excellent and plentiful with attentive waiting staff who replenished dishes promptly. The Moncloa metro stop is virtually across the road. The city's bus station is situated a level below the metro station. There are numerous bars, restaurants and small supermarkets in the surrounding area. I booked well ahead and got a great value rate for 4 star city centre accommodation. I would happily stay at this hotel again should I make a return visit to Madrid.

Partner

10/10

Exceptional

21 Jun 2018

Alex

Great rooftop & pool

This hotel is a nice location right across from a Metro stop. Excellent value. The room was comfortable but spartan. Breakfast was a great value and delicious. Excellent fitness center and nice sauna and steam room. The best part though is the rooftop with phenomenal views, a nice little bar, very comfortable seating, and a small but cute and refreshing pool. I would stay here again.

10/10

Exceptional

19 Jun 2018

Verified traveler

Great stay - cozy room and helpful and courteous staff.