Name: J5 Hotels Helvetie Montreux
Address: Avenue Du Casino, 32, Montreux, 1820, CH

10/10

Exceptional

02 Jul 2026

Julie

Very welcoming staff, always so friendly & helpful. Room was lovely, bright and airy, with comfortable bed and bedding, slept so well.

Partner

8/10

Excellent

31 May 2026

Christopher

Great location with a private parking garage space if required. Very nice breakfast and friendly staff. No air conditioning in room although a fan was provided.

Self

8/10

Excellent

31 May 2026

Lisa

Staff at front counter were abrupt and it was hard to turn them to friendly

Friends

10/10

Exceptional

24 May 2026

Warren

J5 Helvetie is a lovely hotel. Our room was spacious and provided all the amenities needed. Staff is super friendly and helpful with navigating Montreux.

Family

10/10

Exceptional

07 May 2026

cary

Huge room with amazing lake view balcony. Staff were fine. Breakfast was very expensive for what was served but id stay again for room and location so close to the water.

10/10

Exceptional

01 May 2026

Sharon

Great location close to the promenade and stores. Front staff were very nice and helpful.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Goto

Easy access, nice view, chic vintage building, and friendly staff. This hotel is comfortable enough to wish staying longer. They made my trip pleasant. Love it.

Self

10/10

Exceptional

07 Mar 2026

masoud

Conveniently located, very clean room, and helpful staff

Self

8/10

Excellent

28 Feb 2026

Gary

Lovely place, comfortable and friendly.

10/10

Exceptional

10 Jan 2026

Shirley

A lovely character hotel with a lovely feel about it . A great room . Lovely friendly staff. The breakfast was good and a great location to Lake Geneva and only an 8 minute walk from the main train station. I would definitely recommend this hotel if you want to come to Montreux.

Leisure Self

10/10

Exceptional

21 Dec 2025

Artsvik

Great hotel

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Ladonna

This is a lovely old fashioned room. The bed was super comfortable and I loved the hotel and the staff was wonderful! The location is excellent! The restaurant next door was great too!

10/10

Exceptional

01 Dec 2025

Robert

Nice hotel close the casino bus stop which we took everywhere. Walma a long walk from the train station but once we learned about the bus we were golden. Great service. And comfortable hotel. Would recommend.

Partner

8/10

Excellent

13 Nov 2025

Narongsak

Clean room

10/10

Exceptional

10 Oct 2025

George

Clean room, very helpfull staff, parking requires reservation, however over priced

Leisure Partner

10/10

Exceptional

23 Sep 2025

David

Throughly enjoyed our room. Looks like it was recently updated and very well done.

8/10

Excellent

22 Sep 2025

Gregg C

The hotel room was adequate with a lake view terrace, a bit on the small side and somewhat outdated.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Susan Lesley

We liked the vintage lift which was unique. All the staff were very friendly and helpful. The continental breakfast was nice with a choice of eating inside or outside on the balcony. We'd definitely stay here again and recommend to family and friends.

Leisure Friends

10/10

Exceptional

18 Sep 2025

Wendy

Great location - easy walk from train station- also close to Lake Geneva

Leisure Partner

6/10

Pleasant

17 Sep 2025

Zimei

No WiFi.

Friends_and_family Family

6/10

Pleasant

12 Sep 2025

SIMON

Convenient location for lakeside, hotel decoration tired, some staff friendly. English tv channels did not work. Continental breakfast was good

Leisure Partner

8/10

Excellent

26 Aug 2025

Larry

Hotel was decent, not being too far from the airport. The staff was amazing!

Leisure

8/10

Excellent

20 Aug 2025

Verified traveler

Convenient Stay With Some Hidden Surprises

The hotel has a lot going for it, but also some drawbacks that left us with mixed feelings.
The Good: The location is excellent, right in the center of Montreux and close to both the bus stop and train station, which made getting around very convenient. Guests also receive a Riviera Card that provides free local transport and discounts, which was a great benefit. Our room and bathroom were clean and well-maintained, which we truly appreciated.
The Not-So-Good: Our room wasn’t ready at check-in, which was inconvenient after a long journey. Another disappointment was related to breakfast. On Fridays, Saturdays, and Sundays, there’s a lively street market by the lake with plenty of food options. However, the hotel staff encouraged us to purchase the hotel breakfast without mentioning the market. We were told it would be CHF 18 per adult and that it included everything, even cooked-to-order eggs such as omelets or fried eggs. But when we went down to eat, we found that cooked eggs cost an extra CHF 7. While the breakfast was decent and convenient, the lack of transparency about the real cost felt misleading. To make matters worse, at checkout an additional CHF 6 per adult was charged for city tax, bringing the actual total to CHF 24 per person- quite expensive compared to the quality and variety available at the street fair.
Overall: Great location and comfortable stay, but the lack of transparency around breakfast and extra charges left a negative impression.

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

shalini

Parking is limited and expensive. No AC .

Leisure Family

8/10

Excellent

11 Aug 2025

William

Very nice staff and clean room. Unfortunately there was only a small fan during a heat wave so the room was very warm even with the windows open

Leisure Partner

6/10

Pleasant

05 Aug 2025

Kaori

Easily accessible from the main station walking or by bus. The hotel is located in front of the bus stop. Walkable to the lake and near various shops and restaurants. Great location. However, the facility is old. The room had a strange smell, with squeaky doors. The bathroom area was not thoroughly cleaned.

Leisure Family

6/10

Pleasant

03 Aug 2025

Radhesh

House keeping was not responsive

Leisure Partner

8/10

Excellent

18 Jul 2025

peter

Grate location, and lake view. Big rooms. Bit on the ‘shabby’ side

Leisure Family

8/10

Excellent

07 Jul 2025

Maria

The location is perfect

Leisure Family

8/10

Excellent

11 Jun 2025

Hannah

Very conveniently located by the main bus line stop. Front desk and breakfast staff were very friendly and helpful. The hotel itself is very old, it has its charms and quirks but this may not be for everyone. We had everything we needed.

Leisure Family_with_children

8/10

Excellent

08 Mar 2025

Francis

Great

10/10

Exceptional

27 Feb 2025

Santiago

.

Leisure Family

10/10

Exceptional

03 Jan 2025

Karren

Love the property.

Family

6/10

Pleasant

23 Dec 2024

Faye

Disappointed

Disappointing stay - very dated bathroom, heating did not work (was given a fan heater on request) and only 2 electrical sockets in the whole room (which the lamps were plugged into). Rest of hotel pleasant and lovely breakfast. But not good to walk into a cold room in December, also with no kettle.

Friends_and_family Family

8/10

Excellent

11 Oct 2024

Bernard

Well worth considering

Enjoyed our two night stay. Excellent location, not too far from the railway station and close to the lake/promenade There were features of an 'old grandeur', many of which I quite appreciated. We had a very nice large room with a view of the lake and the casino. The bed was very comfortable. The bathroom could have done with a bit of updating, but was o.k. One receptionist was really nice and helpful, the second was perhaps a bit 'off hand', but nothing to complain about. On arrival we were provided with a pass for free public transport in the local area. The restaurant staff were very friendly and welcoming at breakfast. The breakfasts themselves were a little basic, but I still enjoyed the experience.

I realised they do not provide a kettle in the room, so I took our own, only to find that you need a special Swiss adapter and none of those I had taken used previously in other European countries, Canada, New Zealand etc. worked there. They will provide you with a flask of hot water though at reception if you ask. Need to take your own tea bags, coffee etc.

Partner

6/10

Pleasant

10 Oct 2024

Puneet

Rooms had a smell, booked a single room and was very dated.

Leisure Friends

8/10

Excellent

30 Sep 2024

Sarah

Great hotel in the perfect location

We really enjoyed our stay, it really was in the perfect location. We had a beautiful corner room with two balconies that had spectacular views of the mountains. The only details we would add is that the pillows were a little uncomfortable and that the shower wasn’t the best. Other than that, great stay!

Partner

6/10

Pleasant

17 Sep 2024

Colin

Good location but tired looking.

Old and tatty. Grateful for lift up to reception. Room tiny and old. Missing tiles on bathroom floor. Shower is antiquated. Pre booked breakfast CHF 18 or 20 at the door. Not worth the money. Nothing hot, 2 types of sliced meat andv2 cheese. Some bread, pastries, yoghurt, fruit. Staff i encountered were nice. Beware when you check out that they hit you with city tax, which I knew nothing about.

10/10

Exceptional

06 Aug 2024

tanja

very nice & great value for money

Business Self

8/10

Excellent

31 Jul 2024

Andrew

Great location close to the train station, the lake and many bars and restaurants. Room was very neat and clean. Staff was super friendly and helpful. No air conditioning, which is not uncommon for hotels in Europe, but just be warned. There was a fan provided that kept us cool. The pillows were really soft and floppy so we requested extras.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Margaret

I spent a great couple of days at this hotel - a very easy, convenient location in Montreux at an affordable price.
The staff were always warm and welcoming, and the room was comfortable for me as a single traveller. The bathroom could do with being updated but overall I was very happy with the convenience of the location (right across from the Casino with the lake just behind it), the cost, and a wonderful time in Montreux.
If you go, get the Montreux Riviera pass for free from the hotel - gives you some discounts on train travel (especially if you go up to the Rochers de Naye - the card offers a big discount) and free use of the buses.
The casino has a public pool (just a few minutes from the hotel) which is available to use at a decent price, and the walks on the lake are wonderful.
I would recommend Montreux and the surrounding area for a wonderful time in Switzerland! And this hotel was a great affordable base to explore from.

Leisure Self

8/10

Excellent

26 Jun 2024

Lei

It is ok for what we paid

Leisure Partner

10/10

Exceptional

28 May 2024

David

Classic hotel with adorably small elevator and multi-step stairs entry like you were in a Casablanca movie. Windows open up wide to view of street and glimpse of the lake. Friendly and helpful staff. Short walk to lake, restaurants, casino, groceries and shopping.

10/10

Exceptional

21 May 2024

Roch

Great location and friendly staff! Unique and cool hotel. We enjoyed our stay and will definitely stay there again!

Leisure Friends

10/10

Exceptional

11 Mar 2024

Rakesh

Excellent place to live. The hotel is located in the heart of the city and has access to so many restaurants. They have a parking garage and was easily accessible which made our lives simpler. The hotel staff were amazing and were always ready to help. They all speak English and are truly very understanding.

Leisure Partner

6/10

Pleasant

09 Dec 2023

Fayulrina

A bit scary

10/10

Exceptional

21 Nov 2023

Michael

A lovely old world feeling hotel with very large comfortable rooms.

Leisure Family

10/10

Exceptional

08 Oct 2023

Andrea

I loved that it was an older building. Loved the old elevator. Great location. Excellent staff.

Leisure Self

8/10

Excellent

26 Sep 2023

Byunghak

Good acesd

Business Family

10/10

Exceptional

26 Sep 2023

SIMON

Nothing not to like quiet room overlooking the Lake, staff were excellent and food was good, bed very comfortable! Will stay here again!

Business Family

10/10

Exceptional

11 Sep 2023

Paul

J5 Hotels Helvetie Montreux

Absolutely fabulous ! We had a lovely welcome from Constantine at check-in. A beautiful suite to stay in with all amenities and very clean. A super brasserie on the ground floor serving excellent food and drink. Dani, Lucas, Chris and Elisa giving first class service and always smiling

Partner

6/10

Pleasant

20 Aug 2023

Rekha

It’s an old property and needs upgrading. The room size was good, AC was a unit in the wall (no central); no tea/coffee in the room and breakfast was mediocre

Leisure

8/10

Excellent

07 Aug 2023

Steven

Spacious and great location, helpful staff, carpet was in dire need of replacement.

10/10

Exceptional

02 Aug 2023

Barbara

Great hotel! Unique rooms with chandeliers and balconies. Very comfortable bed. Excellent breakfast, perfect location. About a 15 minute walk from the train station. I'd stay here again. We were there during Jazz Fest. Lots of energy in the air.

Leisure Friends

10/10

Exceptional

21 May 2023

Cristie

Stayed one night in Montreaux otw to Rome. Easy walk from train station. Nice staff. Nice rooms. Pretty walk around town.

Leisure Family

6/10

Pleasant

18 Feb 2023

Zaydah

It’s an old hotel. You won’t find modern conveniences there. My room didn’t have a telephone or refrigerator. You won’t be wowed by the lobby or bedrooms, but it is clean and functional. If you are a minimalist and love only the basics. This is the place for you. The staff was nice too, especially the night manager.

Leisure Friends

8/10

Excellent

11 Jan 2023

Dave

The hotel is located within a 10 minute walk from the train station. There are two flights of stairs to get up to the main office, but there is an elevator, once inside the hotel the decor is aged, but very pleasantly done. The rooms are large. The bathroom in our particular room had been completely redone and it was beautiful,tile floors, tile walls, walk-in shower very nicely done. The hotel staff was very helpful and recommendations for what to see and where to go and dining options as well. I would say from our perspective it was a pleasant surprise.

Leisure Family

8/10

Excellent

07 Jan 2023

Agostino

Excelente ubicación, muy buena atención por parte del staff. Desayuno incluido muy bueno. Camas muy cómodas e impecablemente limpias. Detalles de mantenimiento en la propiedad, alfombras manchadas y algunas paredes descuidadas.

Leisure Family

6/10

Pleasant

20 Oct 2022

koh boon

It's was my 2nd time stay in this hotel. This round, I booked 3 rooms. 2 rooms being upgraded and 1 room will very small and limited space. The small room even difficult to open my luggage. Nevertheless, it still worth to stay as very convenient for everything

Leisure Friends

6/10

Pleasant

28 Aug 2022

Julia

The location is excellent, but parking around is horrible. There is no place to stay near the hotel. Breakfast is good.

Leisure Family

10/10

Exceptional

13 Aug 2022

Harry E

Loved the historic hotel, right in the middle of the city, near to everything. Fabulous service, staff was very friendly and helpful. Will stay there again for sure!

Leisure Self

10/10

Exceptional

02 Aug 2022

Tiffany

Beautiful property!! The room was awesome. Much bigger than I expected for the price with beautiful windows and a very modern bathroom. The hotel itself is very charming. Location couldn’t be better - it’s just a few minutes from the water. We got free drinks on arrival and loved the bar that is there. The only drawback was that there was no A/C which would be fine with the windows open (plus the hotel provided two fans), but I did run into issues because the windows were so large. To have the windows open, you have to have the curtains open as well and we just happened to have a window where lights from other rooms would shine through. So it was quite bright at 1 or even 2 in the morning.

Leisure Family

6/10

Pleasant

16 Jul 2022

Ezra

This hotel is not what I typically consider three star for this area, for Switzerland, or really for any first world country. Two basic issues: property is dilapidated and room 247 smells like sewage. It was either destroyed by rockstars in the 70s and never cleaned or I’m thinking pee party of some kind… Like Steele dosiers type stuff. Staff are professional and courteous and breakfast is decent. Feel need to be cleansed by both a firehose and perhaps a shaman after staying here though.

Leisure Partner

10/10

Exceptional

28 Jun 2022

Shawana

Excellent hospitality from the hotel staff! Not only did they have a safe area to keep our bags but the front desk staff helped with recommendations on what to do/where to go. Everyone was also super friendly! We also got free drink vouchers for the restaurant below (same ownership). The breakfast was amazing! The hotel ambience and vibe is charming with a mix of historical. Highly recommend for travelers who are looking for a charming hotel in a convenient area of the town.

Leisure Family

8/10

Excellent

26 Jun 2022

Jeanine

We enjoyed our stay at this property. The staff were exceptional, and our room was comfortable for four.

Leisure Family

6/10

Pleasant

21 Mar 2022

Niall

Property is centrally located with friendly staff. The room was large, clean and basic. However, at check-out, a charge of CHF 50 to replace a lost room key was disappointing having spent a thoroughly enjoyable few days in the beautiful town of Montreux.

Leisure Partner

2/10

Poor

18 Mar 2022

tarik

Very old absolutely No updates vey low class hotel

Leisure Friends

10/10

Exceptional

09 Dec 2021

Monique

Amazing stay!

Beautiful and very central, charming hotel.
We had a fabulous stay!
Wish I could have stayed much longer!
Hôtel staff were all so friendly, kind and helpful!
Would not hesitate to recommend to anyone!

Partner

10/10

Exceptional

03 Sep 2021

Jane

We loved the balcony

Friends_and_family Friends

10/10

Exceptional

24 Jul 2021

Janis

Very nice

Very nice, friendly staff, great breakfast (not free but good value); big room with balcony. Downside: no air-conditioning.

Friends_and_family Family

6/10

Pleasant

29 Jul 2020

Larry

Adequate but no air conditioning

Centrally located and nice balcony in this Old and historic hotel. One down side during the hot days of August, no air conditioning. Has a potential to be a great hotel again based on its history, but the owners or investors will need to take an interest to make some serious remodeling and restoration.

Self

6/10

Pleasant

11 Dec 2019

June

Basic hotel

A rather shabby, basic hotel. The location is good and so is the service.

Self

8/10

Excellent

06 Dec 2019

Verified traveler

Great staff and location. Old but nice rooms. The only pain was there is a high window to the hallway with no way to block or close so there is light streaming into the room all night.

Business Self

8/10

Excellent

22 Nov 2019

Spencer

Gold value in Montreux

Great room for the price. Big bed, good view. The bathroom was very large but connected to the hallway window which was loud.

Partner

8/10

Excellent

26 Oct 2019

Verified traveler

Very easy to locate this hotel by taking bus 204 from the Montreux railway station and it stops right in front of the hotel. The hotel counter staff is very friendly. Room is clean, big and spacious. Just that room light is a little dim and room floor gives off creaking sound when walking on it.

Leisure Family

6/10

Pleasant

22 Oct 2019

Dan

Unloading bags difficult out front on busy street, no pull in area. Hotel old but nice. Breakfast expensive, not worth 36f per person!

Leisure Family

10/10

Exceptional

06 Oct 2019

Verified traveler

A lovely classic hotel with good amenities, very close to Lac Leman shore. Staff very friendly and helpful.

Business_and_leisure

8/10

Excellent

01 Oct 2019

Kristen

The hotel room was rather small. We had a room on Floor one - directly behind their outdoor bar area. They had happy hour Friday night and it was very loud but it ended at 8:30pm so it was all good. 2 blocks from Freddy Mercury Museum and walkway along the lake. Really good location.

Leisure Partner

10/10

Exceptional

30 Sep 2019

Phillip

Lovely old fashioned hotel with plenty of character. Close to Casino and lake foreshore. Highly recommend

Friends

6/10

Pleasant

30 Sep 2019

Alex

An old hotel

The hotel is quite old. The bathroom was quite shabby.

Partner

8/10

Excellent

24 Sep 2019

Barbara

Lovely hotel lovely town

Lovely hotel with restaurant
Nice room
Good location
Good staff

Partner

10/10

Exceptional

23 Sep 2019

Verified traveler

Great location, one block from the water and also the casino. Train is a 10 minute walk. The front desk was very nice and helpful. The room was clean and roomy within balcony. I received a free upgrade.The hotel is older (as is all the hotels here) with lots of French character. I enjoyed it.

Business_and_leisure Self

10/10

Exceptional

22 Sep 2019

beng hock

clean, comfortable and centrally located

the hotel is centrally located and 3 minutes from Zurich train station by bus. we are a family of 3 and was provided with 2 large king size beds with 2 TVs. they also provide coffee machines and welcome drinks for all of us. the room is clean. comfortable and come with a bathub.

Family

8/10

Excellent

20 Aug 2019

Garris

Staff was friendly and helpful. Overall very good.

Family

6/10

Pleasant

20 Aug 2019

Karen

Hotel was old and dated....vintage is not the correct word. Carpet was old, smelly and needed to be replaced. The whole hotel had a musty odor.

Family

10/10

Exceptional

14 Aug 2019

Verified traveler

Amazing Hotel (Exceeded our expectations)

amazing hotel and exceed our expectations on all categories.
Location is central, fast wifi, super clean, super comfortable, super decorations and finishes....
we loved it and we highly recommend it...we will surely come back to the hotel again.

Family

10/10

Exceptional

31 Jul 2019

ReginaT

Walking distance to the lake side, fine dining restaurant inside the hotel, very nice area

Leisure Self

8/10

Excellent

27 Jul 2019

Ioana

Very nice

Very friendly staff. Nice hotel with charme, very quiet. We enjoyed the ventilator. Good walking distance from most important places in Montreux. The adjoining brasserie was very good as well.

Partner

10/10

Exceptional

23 Jul 2019

Verified traveler

Friendly and informative check in person. Terrific view of the lake (partial). Old hotel but very good condition.

Leisure Partner

10/10

Exceptional

14 Jul 2019

Verified traveler

nice and cleane.great location.a very nice staff.

Leisure Self

6/10

Pleasant

12 Jul 2019

Verified traveler

I love the old style of this Hotel, the lift is fantastic, like being in an old movie.. but it could do with a bit of TLC..

Leisure

2/10

Poor

07 Jul 2019

Mrinal

Most horrible hotel . I understand most hotels in Switzerland does not have A.C. Unless it’s a 5 star. But this hotel had only two plug point in the entire room one of which had a small freezer and another one table lamp. We had to unplug both to charge our phone . They couldn’t provide us a extra fan because apparently light goes off if two appliances works together .customer set was also horrible and rooms were in a run down condition windows broken . Only thing good is the area and outside appearance . I just came from my visit 2 Nd July 2019

Family

2/10

Poor

04 Jul 2019

Sani Mohammed

I was not comfortable throughout my stay at the J5

Dear Hotels.com,

I hope this message meets you well!
With reference to my reservation at
the J5 Hotel in Montruex Swisszerland.,
I want to use this opportunity to address
my situation at this property during my stay.

Firstly, I’m not happy and comfortable with
my stay at the J5 Hotel, it has no air conditioner in the room and throughout all my stay the weather was extremely hot due to heat-wave

Secondly, the room rates are very expensive for not having an air conditioner in the room.

I will check out of the hotel tomorrow morning at 9am Date: 04/07/2019 but I’ve already paid till the 05/07/2019 as per my proposed date of checking out.

With the above subject matter I’ll really appreciate if you can compensate me.

Lastly, pls do your best to enable me get a refund for the last day which I wouldn’t be spending at the Hoel.

I look forward to hear from you soon.

Thank you,
Sani Mohammed Sule.

Friends

4/10

Poor

08 Jun 2019

Verified traveler

Waiting for the receptionists for over 15 minutes, there was no one in receptions. Should be more clean.

Leisure Family

10/10

Exceptional

03 Jun 2019

KATHY

Nice stay better when done remodeling

Great location. View of the lake and nice big room although very dated with green bathroom tiles. Only complaint is they didn’t tell us it was being renovated. Everything was under cover and being painted or redone. I have no doubt the hotel will be beautiful when finished as they are keeping most of the beautiful wood and tile intact

Friends

2/10

Poor

03 Jun 2019

Verified traveler

Stay if you dare

I’ve never reviewed any establishment in my life but I felt compelled to save people from staying at J5. I honestly don’t know where to start, but I certainly know where to end, DO NOT STAY HERE. The place needs a top to bottom cleansing and renovation.

Friends

8/10

Excellent

30 May 2019

M Anne

Great time and lovely hotel and staff. Only negative is it is very very noisy at night as it is in the area of a lot of clubs. Bring ear plugs!

Friends

6/10

Pleasant

07 Apr 2019

Verified traveler

Good Location

Good location! Staff are nice, my room has not yet refurbished, so a little bit old and the door lock for shower room is broken. The hotel is still under refurbish process, so you can't expect too much. The restaurant at gound floor is good!

8/10

Excellent

25 Mar 2019

Verified traveler

There was no one at front desk at 7 am when I needed to check out after a while I gave up, left the key and , don't kjnow if I had any additional charge I had prepaid

Leisure

10/10

Exceptional

18 Mar 2019

Verified traveler

I really liked the customer service. They where very helpful and nice.

Leisure Self