Name: Novotel Paris Est Centre De Conference
Address: Avenue De La Republique, 1, Bagnolet, 93177, FR

Novotel Paris Est Centre De Conference

Paris · France

Avenue De La Republique, 1View location

100 reviews shown

2/10

Poor

07 Jul 2026

Linda

Air conditioning was not sufficient to cool the room under 85 degrees. Horrid night

10/10

Exceptional

29 Jun 2026

Jacklyn

We were in an unexpected predicament when we arrived and the staff was incredible at helping us and making us feel comfortable for the entire trip. We could not be more grateful to them.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Folaranmi Bidemi

Nice

8/10

Excellent

19 Jun 2026

Nobuoki

The room was very good condition.

Partner

2/10

Poor

20 May 2026

Ruta

Horrible hotel and no staff to help. No towels and dirty dirty rooms

Family_with_children

2/10

Poor

20 Apr 2026

carven

Staff. Not good.

Friends

8/10

Excellent

13 Mar 2026

Pippa

they was very friendly and helpful

10/10

Exceptional

08 Jan 2026

Tanmay

We stayed at the Novotel for 6 days and it was phenomenal. The staff was very courteous and easy to communicate with. The breakfast was amazing and the entire facility was very clean and comfortable to stay in.

The subway is like 5 minutes f a walk which really made the visit very easy.

Leisure Partner

8/10

Excellent

28 Aug 2025

Harvey

Staff were very friendly and helpful

Leisure Family

6/10

Pleasant

16 Aug 2025

Muhammad Ebadullah

The hotel was good in terms of facilities and staff however there was no hot water for 3 days and no water at all for one day meaning nobody could shower. The AC was also very hot and was not cold enough for the weather meaning sometimes it was hotter inside than outside!

Leisure Family

2/10

Poor

08 Aug 2025

Madhusudan

Other than the lobby, all the rooms are pretty outdated. Water was dripping from a light. I had to move to a different room. AC doesn’t not work properly.

4/10

Poor

01 Aug 2025

Jose

The experience in this hotel was mot really good. We requested a room changed and they gave us a room for the disabled, faucets were so hard to turn that I wonder how a person with disability will be able to handle that. We stayed at Novotel for 5 days 4 nights, we never had AC although they said the AC was ok, I requested a fan to not succes. The cleaning crew did not do a good job, pieces of french fries on the carpet were never picked up, that was left there from the former guests. They did not put clean towels and also the coffee stirring stick were never replaced.

Leisure Family

2/10

Poor

15 Jul 2025

Cristina

Very bad experience, when my daughter opened the door to my hotel room, there was a man inside my room lying in bed it was something very traumatic for my daughter!

Family

2/10

Poor

29 Jun 2025

Darren

Dreadful

A truly dreadful experience filthy room shocking state of bathroom and toilet. Truly disgusting . I expect more from Novotel having just stayed in one of their hotel suites in Nice for 8 nights and having a wonderful experience. I am expecting a refund for this awful experience at the Novotel Paris est conference.

Partner

10/10

Exceptional

23 Jun 2025

Sergio

excelent

Business Family

2/10

Poor

03 Jun 2025

Nozima

Stinky rooms, small bathrooms they don’t clean it showers clogged horrible stay

Leisure

4/10

Poor

28 May 2025

Verified traveler

Not a good experience

The hotel overall is okay. The lobby, restaurant, and common areas are quite new and well-maintained. However, I had a major issue with the room—specifically the bathroom.

The room itself was spacious and relatively comfortable, but the bathroom was in very poor condition. It was outdated, with visible mold on the ceiling and wallpaper. The bathtub was stained and looked unclean, and the water pressure and temperature were inconsistent, making for an unpleasant shower experience.

Additionally, the front desk staff were quite rude, which added to the negative impression.

If you don’t mind a subpar bathroom, the stay might be acceptable. But for me, traveling for work, a good shower at the end of the day is essential. Unfortunately, this hotel didn’t meet that basic need.

I wouldn’t recommend it—consider other options if available.

Business

10/10

Exceptional

07 May 2025

Alec

Great

6/10

Pleasant

07 May 2025

Zoran

nice hotel for the price

Leisure Family

4/10

Poor

14 Apr 2025

Murugesh

Rooms are very small.

6/10

Pleasant

21 Dec 2024

Game

They didn’t like the fact we booked via Expedia - they told us so. Room was ok, front staff ok but breakfast staff were very rude. Area around the hotel is very dodgy and unsafe.

Leisure Partner

2/10

Poor

15 Dec 2024

Verified traveler

Terrible hotel

Room too small. Toilet was 1 sqm size, my knees could touch the toilet door.
Sofa bed very uncomfortable

Friends_and_family Family

4/10

Poor

02 Nov 2024

Matthew

Did not like the whole atmosphere

Leisure Family_with_children

10/10

Exceptional

26 Oct 2024

Shamsuddin

Everything ok

Friends

4/10

Poor

05 Oct 2024

Jalil

Not again

The place needs renovation!

Friends_and_family Family

4/10

Poor

26 Sep 2024

Jin

Old and dirty

4/10

Poor

25 Sep 2024

Murielle

Booked a double room with a fridge only to find out on site that they removed all fridges from their room!
Each room has huge curtains but only one small window and the rest is just a wall.
I didn’t like the ugly texture all over the walls and ceiling.The safe was broken and unusable. Cigarette burn on the chair, window handle stayed in my hand, marks on shower floor…
Room was ok but blah. Wouldn’t stay there again.

Leisure Partner

10/10

Exceptional

24 Sep 2024

Parsa

The hotel is good. The mattress and pillow was New The price is Good only they charge parking $20 per day.

Business_and_leisure Family

6/10

Pleasant

07 Jul 2024

Verified traveler

Paris stay

Quick stay with 2 twin beds. Our bathtub didn’t drain correctly and the shower curtain needs to be replaced. We wished both beds had phone charging outlets, not just one. The lobby area is nice, but the hallways smelled of cigarettes. No pool. About 30 mins to city center by public transit and the train or bus stop is about 7mins walk.

Friends_and_family Family

2/10

Poor

29 Jun 2024

Michelle

Worst !No porters, Reception not responsive.attitu

Worst service, had to call 5x for someone to come clean room. Very rude & reception won’t answer calls. No porters so had to drag my own bags to the room.
You should refund the whole amount of my stay.
My email: [email protected]

Friends_and_family Family

4/10

Poor

08 Jun 2024

Oludare

I booked a Novotel Hotel to have a good experience. Firstly, i arrived at 8am, waited for 6hrs at the lobby. 2pm, I stood at the counter for 30mins before I shouted to be attended to. I got to my room, big patch of stain on the rug, several hair strands on the bed. Shower tray waste water not properly draining. I have spent over 600 euros for this bad experience.

Leisure Self

8/10

Excellent

02 Jan 2024

Joanna

Convenient.

Good location near metro for access to Paris. Underground parking (€20/night). Very hot in room (4 people, 10th floor). Sofa bed ok. Super little restaurant ‘Melting Pot’ nearby.

Friends_and_family Family

2/10

Poor

01 Oct 2023

Karan

This property is possibly the worst property in Paris. It’s got the worst smell, awful service and the rooms have bed bugs. Please by all means avoid this hotel at all costs. This hotel is the worst,

Business Family

8/10

Excellent

30 Sep 2023

Richard

Very nice, clean and well kept hotel in France. Would definitely stay again if I come back.

Leisure Family

10/10

Exceptional

14 Sep 2023

Giulia Ilaria

Really realli liked the property!

Leisure Self

4/10

Poor

14 Aug 2023

ARUNA

The staff were okay. We booked a room with double bed and sofa bed. We checked-in and when we unfold sofa bed, it does not have matters, instead of getting a new matters, they were asking us to move a room, that's around 1AM. We were tired after travel and had to fight to get a new room.

Staff were able to scramble and gave us a new room, but new room does not have soap and fixtures are broken in bath room.

The only positive thing with hotel is staff; when we report an issue they will try to address within their capacity.

Leisure Family

6/10

Pleasant

01 Aug 2023

Bina

The quality of the breakfast was not as expected.

There were cracks in the wall in the room where paint work is required.

I was expecting a bit more than a budget hotel from Novotel. But the room and breakfast felt more like a budget service.

Leisure Family

6/10

Pleasant

31 Jul 2023

arian Bethencourt

Room AC was not working very well. It is to far from the center of the city.

Leisure Family_with_children

2/10

Poor

24 Jun 2023

Hashim

I don't recommend

2/10

Poor

24 May 2023

Carolina

A two and a half star hotel with rude staff

It is not a four star hotel in a million years. It doesn’t even reach three stars.
The hotel staff have no idea of customer service. Many of them were rude.
1. The key to the room did not work multiple times during our stay and we had to go back to reception and make a line to reactive it.
2. Only few of the elevators work up to a point in which a lot of people wait to go up.
3. Three of four times no one answered the gate door. Not even when the car that would take us to the airport tried to enter. We even went inside to ask the security guy at the entrance to open it and he said he couldn’t in a very rude way.
4. To enter to have breakfast there were lines every day of over 33 people even though there were plenty of empty tables inside. When we asked, they said they were under staffed.
5. The person at check in was not welcoming or friendly at all. He didn’t even pat attention to our questions or try to answer them.
6. Even to leave and pick up luggage at reception you have to do it yourself in the storage room (which shall not happen in a four star hotel).
7. The AC did not work in the rooms and the convention’s meeting halls.
8. The room condition is not that of the four stars the hotel portrays at their entrance. It’s more a two and a half.

Partner

4/10

Poor

23 Nov 2022

Simon

Expensive Hotel

Very Expensive Hotel for the 80's Room Decor.

Business

8/10

Excellent

03 Sep 2022

emma

Proximity to the metro was very good, and the covered parking is safer. I would have liked to be able to open a window even if it was just a crack. The bathroom could have been cleaner. Very busy, check out was nice and simple.

Leisure Family_with_children

10/10

Exceptional

04 Aug 2022

Fernando Marcos

Great place, friendly people

Business_and_leisure Family

8/10

Excellent

08 Jul 2022

Ming Ren

Near train station

Leisure Partner

4/10

Poor

28 Jun 2022

gail

First of all we waited 1 1/2 hours for a cab from the property. We still don’t understand the problem. At the front desk they are understaffed and disorganized. The gym was closed for renovation but no one at the front desk made us aware.. There is no where at the hotel to get water to drink. The vending machines were out of water for 3 days.The rooms are old fashioned and the layout cramped. We had to prop open the drain in the tub for it to drain. Won’t be back.

Leisure Family

4/10

Poor

21 Jun 2022

Yusupha

NOVOTEL PARIST EST

the hotel rooms where very hot no AC working, te breakfast was not with any verities, the rooms where old for a Novotel and the prize they charging for the rooms, service of the staff was not up to standard and not very friendly and customers service was very lacking in there

Partner

6/10

Pleasant

15 Jun 2022

Karen

Staff attitude

The commodities were fine. But the staff was very rude and unhelpful in every way you can imagine !! There is no culture of helping the client for the staff!!! We ordered a taxi at 5 am for the airport and there was another family that ordered the same and they had the nerve to squeeze us all (8 people for a van for 7 !!) in the van !! And charge us the same !! Besides that, the staff from the counter was not helpful in any way ! They just don’t like answering questions!!

Friends_and_family Family

8/10

Excellent

06 Jun 2022

Elaine

Everything was fine but need more check in people. Always a huge line to check in ask for something and large wait times. All elevators weren’t working yesterday and everyone on upper floors had terrible wait. Some took stairs with suitcases. I had to use stairs to find an elevator on lower floor.

Leisure Family

6/10

Pleasant

31 May 2022

Joy

St. Denis? probaly not again.

Arrived on Thursday 26th May and all went well. Metro station very close by. Rooms were comfy if a little cold but no problem.
We were not able to close the curtains without using force so sleep was interrupted by lights on the outside of the building and the early sunshine in the morning.
On the Friday we had breakfast which was a bit chaotic as a result of the number of guests but it was ok.
When we returned to the hotel at tea time the lifts were out of order except two which were over subscribed by the visitors. This theme continued through out our stay. Whilst we used the stairs down from our room on the eighth floor at our elderly age we couldnt walk up eight flights.
The room was poorly cleaned and we still had dirty cups in our room on Monday when we left Paris as had been there from Thursday. Despite contacting the reception across the weekend we never got any new tea or coffee or milk placed in our room.
The area of St Denis is not the best but we never felt threatened when we were out in the eveni8ng but bars and restaurants were few and far between.
All in all its not a hotel we will revisit, the staff were generally ok, polite enough but nothing brilliant by any means.

Friends_and_family Friends

2/10

Poor

22 May 2022

Raman

The worst hotel ever
They dont provide any service nothing has been written that they dont provide water or anything.
We have to buy everything on us.
They dont provide tooth paste nothing.

Leisure Family

2/10

Poor

04 May 2022

Melinda

Horrible hotel and staff would absolutely not recommend

Self

6/10

Pleasant

29 Apr 2022

David

We had a lot of issues with our rooms, smelled like smoke, then outlets didn't work until the 3rd day, overall disappointed with this Novotel.

Leisure Family_with_children

4/10

Poor

18 Apr 2022

Samuel

Room in bad state of repair, possibly dangerous.

Shower randomly becomes scolding hot (as in leaves skin red for 24 hours). Seemed dangerous, particularly for an old person as the shower is designed to sit under - hard to escape.

Hotel sent a plumber promptly but failed to fix. The plumber noted the bath was also blocked and took the bath plug as part of his repair of that, so we had no choice but to use the dangerous shower. I am not picky about hotels but I am not exaggerating about this shower - it is going to injure someone.

Despite the big new TV, many of the other fittings were old and falling appart, for instance the toilet roll holder and bathroom tissue dispenser had both failed and the bedside lights were broken.

Location was handy for central Paris, with a big supermarket nearby. Slighly run down area but busy with a lot of life. Breakfast average better food nearby. Lobby comfortable but no bar just vending machine.

Partner

2/10

Poor

13 Apr 2022

ozgur

Everything is rubbish, location, quality, service

Leisure Family

10/10

Exceptional

05 Jan 2022

Michelle

Breakfast was absolutely great!

Leisure Family

6/10

Pleasant

28 Oct 2021

Mina

Very average stay

For the price of the stay compared to quality, I wouldn't stay here again. The rooms/furniture is quite old and feels outdated (though very big room for Paris standards), and the toilets are in a separate cubicle to the bathroom. Service was also not great, and felt like a nuisance to the staff who didn't feel like serving you.

Self

8/10

Excellent

15 Aug 2021

Verified traveler

Convenient location for the price

Hotel location allows for easy access to the city as well as the aiport. Covid restrictions have put a damper on available services, bu they seem to be making their best effort. Breakfast is less robust than I experienced on prior visits, or even what I've had recently at other locations, but there are still good options

Friends_and_family Family

4/10

Poor

02 Feb 2020

Verified traveler

Disappointing

I have stayed before in Novotel hotels before but this one was the worst.
For start, the room that I ordered via Hotels.com was not available. Moreover I was told this type of room doesn't exist in that hotel.
Secondly, the staff was very unfriendly, rude and very unserviceable. I ordered a room with breakfast. But when I checked in the receptionist argued and insisted the room was not ordered with breakfast. Eventually the reservation checked again and confirmed that breakfast was indeed included with room.
All in all Im very dissatisfied and I will not come back to this hotel again.
I believe and hope this does not represent the rest of the chain.

Friends_and_family Friends

4/10

Poor

22 Jan 2020

Shanika

It was a beautiful hotel. Prior to arrival I asked if we could check in early due to arriving at 9am and check in was at 2. No rooms available and couldn’t check in till 2pm. To waste time, We ate breakfast, good. We even walked to the nearby shopping center. While waiting in the lobby/lounge area the guy bartender was very rude to us, after us sitting on the area where the couches and TV were for 2 hours, he rudely approached us no sleeping here as we were bums off the street! there wasn’t anywhere for us to wait till our room was ready. That’s not how you should treat paying customers in your establishment very poor customer service!! They spoke little to no English, the rooms were very hot like a sauna and no one could help us adjust the temperature. I also wanted to send out a postcard from the front desk and I asked the guy at the counter if he had stamps available for purchase to send off postcards and he said yes. So while I was checking out I asked to buy a stamp and apparently I was given wrong information about buying a stamp the previous night so I couldn’t get my postcard sent out prior to leaving. Overall the location was great, right near the subway station which was the easiest way to get around.

Leisure

10/10

Exceptional

18 Jan 2020

Verified traveler

I love it ..........................................................

Leisure Family

6/10

Pleasant

14 Jan 2020

Cbm

Friendly staff, hotel exterior and lobby looks renovated, but the rooms are quite old and needing upgrading. the room is too hot, aircondition does not work. the window cannot be opened. staff cannot do anything about it.

Leisure Family

10/10

Exceptional

04 Jan 2020

sylvina

great stay

We stayed there for 4 days and it was excellent stay. Staff are very helpful and they do speak English also so we felt at home.
Only down size was Tv don’t give you option to get subtitle in English as all channels are french spoken with no English subtitles. Food portions were very big worth every penny spent. Will definitely go back there soon.

Friends_and_family Family

8/10

Excellent

02 Jan 2020

Verified traveler

Nice place to stay rooms are abit outdated only 1 English channel

Leisure Friends

8/10

Excellent

21 Dec 2019

Verified traveler

Good, but the end …

A strike in public transport limited our stay in Paris.
I suspected there is a connection between the front desk worker and the taxi driver. We paid a taxi to CDG airport 80 euros.

Friends_and_family Family

8/10

Excellent

18 Dec 2019

Verified traveler

Having arrived Late it was a pleasure to see the suite i would be staying in..

6/10

Pleasant

11 Dec 2019

Siddharth

Very average experience.. definitely not 4 star

Very average experience, they first gave me a room which was already occupied, then sent room service without any cutlery, there were no bathroom slippers In the room, the room service number wasn’t ever reachable.. all in all it was a very average experience.. if this is what you call a 4 star hotel then it is ridiculous..

Friends_and_family Family

10/10

Exceptional

03 Dec 2019

Verified traveler

Nice room clean and tidy. ..............................................................................................................................

Leisure Friends

2/10

Poor

30 Nov 2019

Too dangerous area

Partner

6/10

Pleasant

17 Nov 2019

David

Average hotel

Large hotel near Eurolines international coach centre and the motorway. Used by large coach trip holidays. Rooms a little dated. Lifts very slow. Gym doesn’t open till 9am so not much good if on business. Breakfast average and staff find difficult to keep replenished.

Business

8/10

Excellent

01 Nov 2019

PermjitGuram

This is a nice hotel. The location don't look great but it's like 5 mins walk to Gallieni Metro station. McDonalds next to station and other food places. So easy to travel into the centre of Paris. We booked it early enough so worked out just over £200 for two nights for two rooms. One double and one triple. When checked nearer the time was double the price. I gave it OK for \"Property condition & facilities\" as the aricon in the bedroom even at the coolest is not cool enough and the room was very hard to sleep in and also the windows do not open so cannot let air in. Would be a bit of a night mare in the summer as we went late Oct and still hot then. If could do something about that aircon and windows then a great hotel really.

Leisure Family

8/10

Excellent

30 Oct 2019

Verified traveler

Staff and service was ok. The room was a bit too warm.

Leisure Family_with_children

6/10

Pleasant

27 Oct 2019

Steven

Poor response to my request to switch off airconditioner. The switch is faulty.
Simply not done in spite of 2 reminders.

Friends

6/10

Pleasant

26 Oct 2019

Verified traveler

Hotel was fine, very easy to find. Our stay was short and we were out most of the time so didn't use any facilities or eat in the restaurant.

Leisure Family

8/10

Excellent

01 Oct 2019

Verified traveler

No rooms available at check-in time 14:00. Checked in late! Requested an Iron and was told to look within the corridor! (No Iron available)

8/10

Excellent

30 Sep 2019

Verified traveler

Good hotel

Toilet was rather smelly, strong urine odour. Room was ok, easy to reach the city centre

Friends_and_family Family

2/10

Poor

25 Sep 2019

Verified traveler

Worst Hotel

It was worst stay of mine in any hotel in Europe. Bath Tub was leaking and their is water everywhere, they even did not clean room and when we entered 2nd evening there was unbearable smell in the room. Other than that beds were really uncomfortable. There was noise coming from top like some sort of machine was running whole night.

Family

2/10

Poor

20 Sep 2019

Verified traveler

Disabled facilities are not accessible- I was given a so called accessible room it had no grab rails near toilet or on bath. Standard bath so completely useless if a wheelchair user needed it. Plug was missing

Toilet rolls not replaced despite 4 calls to reception in 4 hours ended up having to hunt down a cleaning trolley in the hall to get my own and raise formal complaint with hotel manager.

Others at the convention i attended her complained there was no toilet roll in common area toilets either most of the time

Business_and_leisure Self

8/10

Excellent

14 Sep 2019

Nezar

Location is near the train station and has great staff

Leisure Self

8/10

Excellent

14 Sep 2019

Verified traveler

Hotel is very near to the metro station. Room is very clean but room facilities is very basic. Amenities for the hotel is great equipped with game rooms and great for family. Overall is just pleasant stay for 1 night.

Leisure Friends

6/10

Pleasant

14 Sep 2019

Verified traveler

The lobby was nice. And it’s close to the metro station. Other than that, I would recommend to book elsewhere.

8/10

Excellent

11 Sep 2019

Piperdi

I need a iron with table but i can’t get it in my room

Friends_and_family Family

6/10

Pleasant

11 Sep 2019

William

The property is an older dated hotel in the east end of Paris. The staff was friendly at check in however our room wasn’t stocked with soaps, shampoo, toilet paper etc. Almost like the room wasn’t serviced or half complete. When you called house keeping service they were extremely slow in providing the requested items and at times totally ignored the request. My wife an I had to go to the front desk and ask. Overall the location was convenient and access to Metro and bus station. I would pay a more and stay at a different hotel.

Leisure Family

4/10

Poor

01 Sep 2019

Verified traveler

Suburban hotel out of Paris

The hotel is quite far from Paris, in a zone that I didn’t feel secure, even walking distance from the subway. The breakfast was very poor, the room was ok.

Friends_and_family Family

10/10

Exceptional

11 Aug 2019

Verified traveler

Nice stay and appreciate the deal for executive room

Business Self

2/10

Poor

04 Aug 2019

bolanle

Room was not cleaned & I and my family were moved to another room.Toilet stinks of wee ,very hot at nite.

Friends_and_family Family

4/10

Poor

02 Aug 2019

Verified traveler

Room's were bad, had an impression Novotel being a very good hotel.

Leisure Family

10/10

Exceptional

01 Aug 2019

MOHAMED

Magnifique👍😘

IT was very amazing i like the place... Mon séjour était parfait et chaleureux.

10/10

Exceptional

24 Jul 2019

RICHARD

The metro is very close but I’m not feel secure at night.

Family

2/10

Poor

15 Jul 2019

roman

мыла в номере не было, за три дня никто не пополнили, простынь и одеяло грязные, закзжали ночью , пришлось самому с рецепшен забирать

Leisure Family

8/10

Excellent

10 Jul 2019

Verified traveler

Very good and clean hotel. The parking fee was kind of high.

Leisure Family

10/10

Exceptional

05 Jul 2019

BEATRIZ

Amazing!

Family

6/10

Pleasant

05 Jul 2019

Verified traveler

Felt more like a hostel than a hotel. There is a communal iron, no microwave,

4/10

Poor

01 Jul 2019

Pavan

Close to metro.
We went to Paris during heat wave and the A/C was barely functional. We couldn't sleep due to the heat.Cant open the windows either !

Leisure Family_with_children

6/10

Pleasant

28 Jun 2019

Euneke

The breakfast was great and the bar lounge area was very nice. They are updating the hotel including a really nice outdoor seating, however it was not available due to construction. Our room had a leak over the air conditioner, that soaked the floor in front of the bathroom and bed. My parents room also had a leak and poor air conditioning. The staff were a bit overwhelmed there were several large groups which resulting in some of the given poor customer service.

Family

6/10

Pleasant

23 Jun 2019

The property has a modern lobby good for hanging out, please note large groups do book at this hotel throughout the night and the lobby is filled with people, teenagers for our experience. For the rooms, we stayed in the executive suite on the 10th and 12th floors. The rooms accommodate 3-4 people with 2nd bed converting from sofa. The rooms were pretty small, but if you are just looking for somewhere to sleep and that is clean with basic amenities, then this would be a fine property to stay if traveling on budget with a large group.

Leisure Family

6/10

Pleasant

02 Jun 2019

Verified traveler

The service was not great as we were waiting over two hours for our room with no explanation or apologies after 14 hours of traveling. The front desk staff was not responsive to our immediate needs and we weren’t satisfied with the overall service. The hotel was itself was clean and the rooms were spacious. The location of the hotel isn’t ideal as it isn’t the best neighborhood.

Family

6/10

Pleasant

29 May 2019

Marsha

Most of the front desk workers I interacted with needed another course in customer service. I had to wait over 2 hrs for my room to be ready even though it was passed check in time. And they didn’t even tell me why it wasn’t ready I’m the one that had to go ask after an hr. And they gave me 2 different answers one guy said housekeeping wasn’t done and another guy said the hotel was fully booked. Ice machine and vending machines didn’t warm during my stay. They had holes in the walls in some of the rooms. And the neighborhood has a very Bronks New York feel. But they are located near a lot of public transport.

Family

8/10

Excellent

23 May 2019

Verified traveler

The shared areas were great i.e. restaurant and bar, main foyer. The rooms need some updating. Our sink didn’t run well, not much in way of coffee or milk in room and air conditioning didn’t seem to adjust so it was hot all night and you can’t open the windows.

Leisure Partner

8/10

Excellent

19 May 2019

Verified traveler

It was okay, enough said. Staff left us to work our way around with out any assistance. Restaurant was average.

Leisure Family

10/10

Exceptional

18 May 2019

Andrew

Super hotel!