Name: U Tri Bubnu
Address: U Radnice, 8/13, Prague, 11000, CZ

2/10

Poor

20 Jul 2026

Shahane

Arrived at the property with 4 luggage's to find out there is not elevator, no assistance. We were told our room will be on the 3rd floor. Took the smallest luggage to find the room, went up not 3 but 8 narrow stairs to barely find the room and opened the door to more steps to an attic.
Front desk spoke no English, no manager on site.
Traveled 15 hours across the ocean to be stuck outside looking for a hotel. This was a terrible choice and not meant for tourists.

Luckily we were able to find a great hotel nearby who accommodated for the 5 nights and we had a great time in Prague.

Family_with_children

8/10

Excellent

20 Jul 2026

Amy

The photos shown for the dining area aren't legit - you do not eat in this area. That was a pretty huge disappointment and a hitch in our plans. The food is super basic, too. Do not plan on eating a large breakfast and only one meal later - it's not going to happen. Major bait and switch.

Also, when you get there, they charge an additional city tax to stay - wasn't expecting that and didn't budget for it. Also, not cool - though perhaps I should have known.

Staff is really, really helpful and patient - just great. Most speak solid English.

If you are budgeting, Old Town is similar in prices to lager cities in the States/West Europe - you have to leave Old Town and its surroundings to get the more typical Czech prices.

They stock drinks in the refrigerator but be aware that you have to pay for them - having said that, the cost is way more reasonable than what one could purchase in Old Town, so take advantage of it.

Fantastic location - really couldn't choose better. If you have difficulties with stairs or balance, make sure you're on some of the lower levels - there isn't a elevator.

We'd definitely return to this location, though - the family suites (four beds) are superb in ambiance!

Family_with_children

8/10

Excellent

11 Jul 2026

May

This hotel was in an excellent central location in the Old Town in a very charming old building. The building was clean with breakfast and WiFi included. However, travellers should be aware that there is no elevator, which means carrying luggage all the way up the stairs to whatever assigned room (we were on the top floor!). The hotel is not air conditioned but they did provide a fan, which would have been adequate except during a heat wave!

Friends_and_family Family

4/10

Poor

18 Jun 2026

Aditi

It was a very mediocre property only good thing is location

Friends_and_family Friends

4/10

Poor

06 Jun 2026

Haydn

Location (right in the middle of the old town) is great but everything else not so good. Room was tired and in need of renovation and only had tiny skylight windows so was dark, air con unit didn’t work properly. Breakfast was poor and breakfast room not really big enough for the number of guests. About 90 steps up to the room but I possibly should have guessed that because I was aware that it was an attic suite when I booked.

Partner

8/10

Excellent

26 Apr 2026

Neil

Breakfast menu was limited

Partner

6/10

Pleasant

22 Apr 2026

Dimitris

A good place if you are not planning to stay in

Partner

8/10

Excellent

09 Apr 2026

Wade

Not a fancy place, but you can't beat the location. The tours start just a block away and the celestial clock tower is just around the corner. So 4 stars: the place is clean and well maintained (it's an older building so no elevator and tall (over 5'10\") people need to duck to not bump their head on the stairs. The beds are hard, the breakfast is okay (not fancy, but cereal, bread, rolls, sausage, juice and coffee). Staff was friendly... Enough and the place was secure (you have to ring the door bell to get let in every time you enter).

Family

8/10

Excellent

03 Apr 2026

Fernando

Some boil eggs should be great and less processed meats ,also ,an additional pillow will be really appreciated.
The rest, was a good experience and absolutely recommend.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Graham

Nice hotel, great location, decent breakfast but the staff should work on their people skills. Extremely sour and curt bunch of people.

Friends_and_family Friends

10/10

Exceptional

25 Mar 2026

Damian

Cleaning staff always present and cleaning the rooms daily. And the breakfast fresh and very complete.

Partner

8/10

Excellent

08 Jan 2026

Lauren

We enjoyed our stay here. I
This hotel is great if you enjoy a character property.

10/10

Exceptional

16 Dec 2025

Fadi

it's a perfect spot , walkable

Leisure

10/10

Exceptional

26 Oct 2025

Simon

Clean room, very central

Leisure Partner

4/10

Poor

04 Oct 2025

Melyssa

The blond lady at the reception was rude and in a bad mood, both at time of check in and check out. I’m not sure if she likes her job but a little smile or at least a good customer service would have done the job.

Friends_and_family Friends

8/10

Excellent

22 Sep 2025

Marion

Clean rooms. Basic breakfast but adequate.

Friends_and_family Family

4/10

Poor

18 Aug 2025

Carmen

Many flights of stairs to go up with luggage with no elevator.
Staff surprisingly was very unfriendly. Breakfast was plain.

Leisure Family

2/10

Poor

14 Aug 2025

Arman

ALL THE 1 STAR REVIEWS ARE TRUE!!!!! and more. RUDE staff beyond belief. Hey management, tell your recetionists that if they want to have amorous interaction with theis lovers......to do it in private, not behind the reception desk. AND TO PAY MORE attention to their surroundings......

Leisure Partner

6/10

Pleasant

12 Aug 2025

Olga

Right in the heart of the old town Prague. It was good for 2 adults and 2 kids. Had AC! Had all the basics; small continental breakfast. Nothing fancy but we came to experience the city and only sleep in the hotel.

Leisure Family_with_children

2/10

Poor

05 Aug 2025

Gabriela

Never would I stay here again!

Absolute dirty place to stay at, you can hear anything and beds are totally uncomfortable. There are Spyder webs everywhere!

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Hector

Excellent ubicación, cuartos cómodos y limpios, personal amigable. Buen desayuno. Definitivamente regreso en mi próxima visita a Praga.

Leisure Family

10/10

Exceptional

30 May 2025

Justin

Great location

6/10

Pleasant

21 May 2025

Hatch

Good location, good bed, but not so friendly staff

Leisure Partner

10/10

Exceptional

18 May 2025

Purisima

property is outdated but its clean & cheap specially it’s located in the center .. 1 minute walk to Old town square, 50 meters aways to high street High Ends Shops ,, 10 meters away to Hard Rock Cafe my fav place to visit in every travel.. with breakfast so you are not leaving empty stomach to start your day.. friendly staff and very accommodating .. will highly recommend this property as its budget friendly..

Leisure Family

8/10

Excellent

21 Apr 2025

Tracy

There was a lot of stairs to get to our room. -over 70 to haul up luggage with no elevator. Would not recommend for an elder person or one with any injuries !

Friends_and_family Family

8/10

Excellent

14 Apr 2025

Kelly

Location is everything!

Perfect location. Very basic breakfast but not bad considering the price. Room was quite dusty but full of character

Friends_and_family Family

4/10

Poor

08 Apr 2025

Debra

Great location
Staff was not helpful--requested extra pillows 7 times b4 we received them
They gave us a room on the top with 5 sets of stairs with loose/broken hand rails. We requested a room on a lower due to my knee problems--they refused

We requested no cleaning & they cleaned the room anyway

Water temperature in shower was not stable

Leisure Family

4/10

Poor

24 Feb 2025

Rafael

Don’t go.Rude staff.They are not friendly.

10/10

Exceptional

09 Feb 2025

Isabelle Kristina

Around the corner from astronomical clock and other sight seeing spots

Leisure Friends

10/10

Exceptional

04 Jan 2025

Micha

My children and I stayed for 2 nights. The receptionist was really lovely & helpful. Location is amazing, literally a stone away from the wonderful Christmas markets. Room was spacious & clean, the view from our windows were lovely too. We will stay again, thank you

10/10

Exceptional

24 Dec 2024

Kinjal

Great rooms, comfortable living, best location, super clean.

Leisure Partner

6/10

Pleasant

21 Dec 2024

Dianne

Amazing lication

Location is incredibly good. Stayed in the loft. Pretty sure the spiral stairs within loft would not comply with any building standards. Halfway up only just enough room to walk up if turn to your side. And I am slim. Was scarey at night as stairs were steep too. Three floors; NO lift! Also was very hot at night despite having no heating on. Toilet seat kept slipping. Shower head very low- so not much good if you are tall. Also shower within bath so be careful here. Breakfast was adequate.. but no eggs.
Reception staff not at all welcoming or helpful. Except when we were leaving. Also walls are thin and we had noisy neighbours on both sides.
Ladies cleaning rooms and in the breakfast room worked hard all day and their efforts were appreciated.
However; location is brilliant as stated before.

Friends_and_family Family

8/10

Excellent

16 Dec 2024

Javon

Good

Leisure

4/10

Poor

01 Dec 2024

Martina

I stayed here with family in 2018 and had a great experience so decided to stay here again. I was extremely disappointed.
Cons - I encountered two different front desk girls and both were very unfriendly, unhelpful and just looked like they didn’t want to be there. I suggest customers service training or new staff - the cleaning ladies were friendlier. We had to store our luggage as our room wasn’t ready and were charged for the storage room even though the website clearly states free luggage storage. She tried to say we had too many bags. There was 4 of us and 4 bags. We didn’t argue and just paid as it wasn’t worth it and the attitude of the girl was extremely bad.
Pro - only pro to the experience was the breakfast. There was a lot to choose from, fresh and tasty.
Overall, I won’t be returning to this property in the future.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2024

Kelly

The Hotel is in a really good location and super convenient for the main square. The staff were friendly and helpful.
The room was spacious and unique. Only issue found was the bath was too small to sit in comfortably and the ceiling was too low to use the shower standing up.

Leisure Partner

10/10

Exceptional

28 Oct 2024

Efraim

In the Center of the city !!

Leisure Family

8/10

Excellent

12 Sep 2024

Verified traveler

Great location, good looking room. Frugal breakfast, no eggs in any form, otherwise ok.

Partner

8/10

Excellent

01 Sep 2024

Carmen

Location was excellent. Near the centre square. Very spacious. Be aware there are lots of stairs to get to the room. No problem for us, but it was a climb. Wifi wasn’t very strong.

Leisure Family

6/10

Pleasant

25 Jul 2024

Diana

Staff at check in was abrupt. No elevator with big luggage a problem. No real air flow during hot summer days so rooms remain hot even with fans. Location is great and room spacious.

Leisure Family

10/10

Exceptional

24 Jul 2024

Verified traveler

Excellent location.
Breakfast room has no seats available after 9 AM.

Leisure Friends

10/10

Exceptional

02 Jul 2024

Tatiana

Great, very friendly front desk staff, my laundry was done the same day! They provided a transfer from/to airport for me. Great room, breakfast and all walkable distance.

Family_with_children

10/10

Exceptional

26 Jun 2024

Aleksandra

Awesome location in a busy area. Everything was so close. We really enjoyed our stay, complimentary breakfast was a nice convenience. It is noisy on the street below, with all the tourists, but that comes with the location.

Leisure Family

10/10

Exceptional

08 Jun 2024

Tim

Can’t beat the location.

Leisure Family_with_children

8/10

Excellent

03 Jun 2024

shelly

Charming and right in the middle of everything!

Leisure Partner

6/10

Pleasant

28 Mar 2024

Janos

The location of the hotel is excellent, strong wifi, breakfast acceptable. There are thin walls. We found 2 bugs in the room.

Leisure Partner

8/10

Excellent

17 Feb 2024

Kate

Perfect location

Perfect location just at the old town square, check it was a bit confusing as entry to the room we had was somewhere else. It would be challenging for some to get to the room as stairs were narrow and steep. In the room we had set up for 2 when our booking was for 3. Tea and coffee was in the room and was chargeable even though it was instant as only 3in1 coffee. Breakfast very basic. We only stayed 2 night and it was good for what we needed

Friends_and_family Family

10/10

Exceptional

24 Jan 2024

Luke

A very unique hotel in the middle of Prague. perfect for a group of 5 lads in there 20's. we were warned about noise after 10pm but other than that no complaints absolutely superb.

Leisure Friends

10/10

Exceptional

17 Jan 2024

David

The property was incredible, and the staff were nice and well informed.

Leisure Family_with_children

8/10

Excellent

26 Dec 2023

Georgi

Top Lokation! Schreckliche Akustik im ganzen Gebäude.

Leisure Family

8/10

Excellent

13 Dec 2023

Hugo

Great location. Staff friendly and nice. Bed very hard, Room small, but functional. Would stay here again

Leisure

8/10

Excellent

29 Sep 2023

RUKIYE

Oncelikle resimde gorunen oda olmuyor o suit odaymis. Oyuzden bir hayalkirikligi oldu. Onun haricinde oda cok kucuktu ama temiz ve duzenliydi oglum icim park yatak da eklenmisti. Turist vergisi diye ek bir odeme cikti prag a ozgu bir durummus. Otel gezilecek yerlere yakin tam merkezdeydi. En guzel ozelligi buydu bence onun haricinde bir sorun yasamadik. Kahvalti biraz yetersizdi. Bir daha gelsem yine tercih edebilecegim bir yer oldu

Leisure Family

2/10

Poor

08 Sep 2023

Philippa

Good location, but staff are unhelpful and rude. Said we used a bottle of water from the mini bar, which we hadn’t, kept arguing with us, then told us to go. We later saw they had put thru a $7 on our credit card.
The floors creak terribly you cannot move without waking up everyone else in the room and probably the people below, I know we heard every move the people above us made. I would give this place a miss.

8/10

Excellent

16 Jul 2023

Samantha

We enjoyed our stay. The main reception worker was very kind and helpful. The room was larger than pictured for our group of 5. As described there is a steel stairwell, No A/C, and limited charging options. Although they did provide fans.
One negative was ants in the bathroom. Which were not taken care of. Also a pesky pigeon by the bathroom window so we wouldn’t open it or it would climb in!
The main negative was the beds. The mattresses were like straw sacks with no support.

Leisure Family

10/10

Exceptional

10 Jul 2023

Francisco

Right in the center of them all. Great and unique room.

10/10

Exceptional

17 Jun 2023

Ronny

Location, location, location!

The room is in a historic building with tourist guides stopping by pointing out the hotel as a landmark. There was plenty of space for six. The location is amazing, it is only a few steps from the town square and the astronomical clock. The castle is 0.8 miles away. Perfect to explore the city by foot.

Friends_and_family Family

6/10

Pleasant

14 Jun 2023

Robert

Prague - Hotel

Great location! Historic building. be prepared for 83 stairs (no elevator) to get into the room. Not the hotel's fault - just the way the building is built. Housekeeper is awesome. You have to go downstairs to get to the bathroom in this suite and the stairs are steep and tight. Shower does not have a door/curtain. Front desk staff is helpful except for the lady in the evening with a big tattoo on her chest. Don't expect her to be helpful. The other two are great!

Friends_and_family Family

10/10

Exceptional

15 Mar 2023

Malgorzata Anna

Price amazing for this Area 😃
Good breakwast 😋,
nice lady from recepcion 🤓
nice room 21 1 floor
-
Is issue only with cleaning ( floor )
And I pay double city tax on expedia when I booking and on hotel desk 😐 but this is expedia issue be carefour when you booking with expedia

I recommended this hotel ❤️

Leisure Partner

2/10

Poor

02 Jan 2023

Verified traveler

Very bad, never go again

The luggage storage is only applicable on the day of your checkout. The building is 4 storey high and there’s no lift. Recep disallowed is to store some luggages in the luggage room, that caused us need to carry all 5 luggage to level 4. 20kg+ luggage it is no joke. With kids around, the adult needed to make multiple trip up and down. Even the room itself, the toilet is at the bottom, the room is above. So after suffer carrying luggage for 4 storey high you still need to carry further to go all the way up to your room. Even you want to wash your hands you need to walk stairs to get your hands clean.

The room has very low beam, anyone above 170cm in height will likely get their head hit. There are only 4 little windows in the room, probably 1ftx2ft in dimension.

The hotel is a full scam. Hotel.com showed the price in Euro, the accommodation insisted they only accept CZK. They use their buy/sell lousy rate to convert the room rate. On top of that, Prague City tax is only applicable for 18 and above. When selecting room in Hotel.com, anyone above 12 years old is considered as adult. Therefore hotel insisted charging all my teens with City Tax. Luckily I have email from Hotel.com that I can prove that I asked about this beforehand. The recep then called her boss and revised the charge. The recep was rude throughout, I told her I am going to give bad comments for her attitude and scamming behaviour, she replied “go ahead”.

The breakfast is everyday the same.

Friends_and_family Family

4/10

Poor

28 Dec 2022

Benedict

Positive: Location
Negative, No elevator, so you have to carry all your stuff all the way up to the 3rd floor if it room you get is up there. No shower curtain, so all floor gets very wet. Breakfast is so bad.. Hot dogs and cereals and coffee thats it.Irina, the receptionist is really nice and helpful, but the other young girl who works night shift is very rude. She doesn't even look at you when you ask her something.

Leisure Partner

2/10

Poor

11 Dec 2022

Raddie

The bathroom stank like a sewage, floored squeaked with every step, no lift.

Leisure Family

8/10

Excellent

01 Nov 2022

Dixie

Loves the location! But the floors are super squeaky and you can hear a lot of what’s going on in other rooms. Did t really bother us. Very old building but beautiful and big rooms and location is awesome!

Leisure Partner

10/10

Exceptional

08 Nov 2021

Veronica

Placed at an unrivalled location, makes you feel a local in the Old Town. Has the basic amenities to ensure a relaxed stay ( I especially appreciated fridge kettle!!!)
Knowing that the building is in itself a part of the history of the town is just amazing…

Leisure

2/10

Poor

12 Oct 2020

Martin

Profiteering off the pandemic

A large group of us,48 people were booked into 5 hotels in Prague.
As we could not travel due to having to quarantine for two weeks when we returned 4 of the hotels returned our money or gave us vouchers for the value of our stay
This was the only hotel to refuse us money or offer vouchers for a later date
You may want to think about this before you book!
We had booked the five hotels on no refund deals but the other four had taken into account the adverse circumstances why we could not travel to Prauge
Hotel.com were powerless to help and basically washed their hands of the whole situation

Friends_and_family Friends

10/10

Exceptional

28 Dec 2019

Brenda

Great spot!

We checked in as a group of 5. Stayed in room # 5 which was so neat, spanned over 2 floors. The upstairs is a little short due to the beams but it has a lot of floor space. This area was SO central to our sightseeing, it was perfect.

Friends_and_family Friends

10/10

Exceptional

27 Dec 2019

John

Lovely hotel

everything about this hotel was just lovely.
it would have been lovely to have had a room in the other building.
we will definitely reccomend this hotel to others and stay here again when we make our 3rd visit to Prague

Partner

8/10

Excellent

07 Nov 2019

Verified traveler

Having been to the property twice before we knew the location and bedrooms were excellent, and would recommend to all.
However, the only issue we had was noise from the floorboards from the room above keeping us awake, the room above was the top floor suite.
Against n this would not stop me returning, but I would prefer a different room.

Leisure Partner

8/10

Excellent

04 Nov 2019

Andres

Very convenient hotel

Perfectly located hotel right behind beautiful main square. The mattresses could have been softer especially for me as I have a bad back. Service was excellent and everyone was helpful. Ride service back to the airport was very convenient and very reasonably priced. Overall a good place to stay in such a beautiful city.

Friends_and_family Family

4/10

Poor

25 Oct 2019

Verified traveler

Location was excellent. Very noisy due to outside activity. No shower curtain, so unable to use shower properly. Hot water varied between hot and scalding with no control over it.
Dining room too small for number of guests.
Breakfast inadequate.
Pillows terrible.

Leisure Friends

10/10

Exceptional

23 Sep 2019

debra

Lovely little place

This is a great hotel. Right in the heart of Prague. The people running the front desk were always pleasant and helpful. Don’t expect much of the included breakfast, but it’s a nice gesture. So many lovely places to eat around the city anyway. And be prepared for stairs. For us, we take the stairs anyway to offset out overeating, but with luggage it can be a challenge. Overall, we would choose this hotel again. Great value and perfect location.

Partner

8/10

Excellent

09 Sep 2019

Verified traveler

Excellent location with tons of dining options. No elevator though and a lot of stairs to your room

Leisure Friends

4/10

Poor

23 Aug 2019

Verified traveler

Very run down hotel with noisy outdoors and indoor. Dirty and mold in the bathroom and they changed my room because of it.

Business Self

6/10

Pleasant

20 Aug 2019

Sue

Room was on the top floor. 89 steps from the street to the room. Once in the room, the bathroom was on a lower level that had a narrow curving steep staircase to get to and the bottom step was uneven in height to the rest of them. Bed was on raised area and the beams were low so my 6'3\" husband to hunch over to walk under them and not bonk his head. It was in a great area of town, clean, didn't make the breakfast buffet. I'd stay again but in a different room.

Leisure Partner

10/10

Exceptional

14 Aug 2019

Verified traveler

Lovely hotel. Fab position for all main sights. Staff very helpful. Room was beautiful (but a big climb - so, dont be afraid of stairs)

Leisure Family_with_children

8/10

Excellent

09 Aug 2019

Paul

Very good location. But the stairs are very steep.

8/10

Excellent

14 Jul 2019

Verified traveler

Great location, good breakfast, reliable WiFi connection, comfortable bed

Leisure Family

8/10

Excellent

08 Jul 2019

Paul

Location

This place is right where you want to be, seconds from Old Town Square. It’s old and has a great feel about it. We had the family suite which was a 2 story apartment. Plenty of room but the beams in the loft are very low and bumped heads were had, a lot. Staff are friendly, breakfast is passable but it gets quite noisy on weekend nights with all the party goers. Very close to restaurants, bars and within walking distance to pretty much every sight and tourist attraction in the area. So much shopping in the area it will make your head spin. So all in all I would recommend this place to stay.

Family

8/10

Excellent

03 Jun 2019

Lou

Pros: Lovely big room, well decorated, very clean. Lots of storage space! Cleaners seemed to come in everyday to make the bed and clean around the surfaces. Amazing location, a couple of minute walk from charles bridge and just around the corner (literally) from the old square with the clock. Staff generally helpful. Able to use the computer and printer to print out boarding passes. Secure luggage locker. Secure facility, as the receptionist has to let you in- we alway got let in within seconds.

Neutral- Breakfast was pretty standard- musli, cornflakes, some bread, sausage, some fruit and yoghurt- but good enough to fill you up till lunch. The receptionist requested our key every time we went out- I guess it's so you don't lose the key.

Cons: Thin walls, on our first night it sounded like people were running around in their room upstairs throughout the night, very loud even with earplugs in. The shower on the handle was good, however varied a lot in temperature went from freezing to boiling within seconds, the shower head placed on the ceiling was not useable- water would go all directions- looks like its happened a lot before as the paint was coming off of the ceiling. For the bath there is a shower head and no taps- so it took ages in fill. The bed was very hard and woke up with a few aches. There was no safe which could have been handy. You have to pay for tea and coffee in your room, however not at breakfast.

Leisure Partner

10/10

Exceptional

16 May 2019

Nora

Super friendly staff - wonderful central location just around the corner from the astrological clock on Franz Kafka Square. Room clean and no problems with anything. Ensuite washroom had the luxury of a real bath and not just a shower stall. Delighted with everything, especially the life-saving computer and print facility at reception for doing 24 hr boarding pass check in! Would recommend to all friends!

Leisure Partner

8/10

Excellent

25 Apr 2019

Verified traveler

Beautiful hotel in the heart of Prague

This was a great hotel for a stay in Prague.

The good:

1.Location – It cannot get better. The hotel is right outside of the Old Town Square and is a short walking distance from most major attractions.
2.Room – We had a spacious room with a bathtub and a nice view of the street outside. Since we were high up, we did not hear noise from the street. The room itself was very quaint.
3.Staff – Friendly, helpful staff.

The bad:

1.Hotel walls are thin, so if you have noisy neighbors this is not so good. There were some drunk guys in a room downstairs and you could hear them throughout the hotel. However, the front desk staff made sure that our room was far from theirs, which I really appreciated.
2.The hotel is not disability accessible. There is no elevator and the stairs are quite difficult to climb, even for someone in good health.
3.Breakfast is not so good.

Overall, the good by far outweighs the bad. I would strongly recommend this as a place to stay, and would stay here again.

Partner

10/10

Exceptional

06 Mar 2019

Verified traveler

Great location,friendly staff good sized room and lovely breakfast

Leisure Family

8/10

Excellent

23 Feb 2019

Sierra

Unique

Each room is different so when we extended our stay we changed rooms and the second room was not as nice

Partner

8/10

Excellent

07 Feb 2019

John

Great location, nice warm room, breakfast avoid!

Well location of hotel was brilliant, easy 5-10 minute walk to Charles Bridge, next to old town square. Right I never researched details of hotel, as this has no lift and 4 floors to climb, which our daughter (Disabled) struggled with, otherwise would of asked for lower ground floor, room was spacious and comfortable, most of all Warm, as weather was very cold while we were there, bathroom was ok except for very loose shower head bracket, reported it, and was told someone would fix it, come back after day out.....bracket wasn’t touched, mentioned it second/third day to other person on reception and this time it was fixed eventually for our last day! Bedding was clean, I dropped some coins on the floor looked under bed and found it hadn’t been cleaned as the floor was very dusty. Now for the NEGATIVE stuff, continental breakfast was awful, cereal, bread, squashes, milk, t bags, hot dogs, cheese, ham, salami, tried all this only things I never tried was, yoghurt & fruit & tomato, was here 4 days, and all I had for 3 days after first was tea & toast, had to buy daughter Bananas & Croissant elsewhere and kept in room. I really enjoyed my first visit to Prague, location of this was as stated very good, room nice & warm, I would actually stay here again if/when I return back here, so overall I enjoyed it, couple of mishaps.

Family

8/10

Excellent

15 Jan 2019

Verified traveler

Lovely hotel. Strange layout indofar as reception and rooms were concerned and the stairs to the room were hsrd going but overall we had a wonderful stay. Room spotless and reception staff really helpful. woukd definitely recommend.

8/10

Excellent

22 Dec 2018

G

Big room, great location, locked reception which was manned so felt secure.

10/10

Exceptional

18 Dec 2018

Verified traveler

Ideally placed near to the Old Town Square and within easy walking distance of the main sights eg Charles Bridge

8/10

Excellent

06 Dec 2018

Verified traveler

Great location in Prague. Lovely old building. Great for couples.

Leisure Friends

4/10

Poor

22 Sep 2018

Verified traveler

Good location, Bad choice.

This hotel has a great location, but lacks in many other areas.
It is a bit off putting to start when guests are not given access to the building but need to be buzzed in by someone at the front desk. While we were promised it was staffed at all hours we invariably ended up waiting a couple times while the front desk staff had stepped away.
The next impression of the hotel
Is that every effort has been made to cut costs: burnt out light bulbs, flickering lights in the corridors, and the most comically small packets of cheap shampoo and shower gel offered as in room toiletries (proper shampoo is of course available to purchase at the front desk).
The old world charms don’t stop with creaky floors and walls so thin you can hear a conversation in the next room. Due to what I’m sure is very very old plumbing the toilet is fitted with a small holding tank and a very loud pump which whizzes away after each flush - that itself isn’t terrible, but the whole apparatus leaves the bathroom constantly smelling a bit like a sewer.
We chose this hotel for its location and were wooed by the photos of what looked like a charming room. Given the choice we would definitely avoid this hotel in the future.

Partner

6/10

Pleasant

18 Sep 2018

Roberta

Amazing location
Close to main square
5 min walk to Charles bridge
Breakfast ok
Don’t ask for an upper floor
94 steps to the top floor

10/10

Exceptional

16 Sep 2018

Verified traveler

Perfect location, perfect staff, perfect character, excellent value for money! :)

8/10

Excellent

05 Aug 2018

Kasey

Serious Water Leakage from the Room Ceiling

There was a serious water leakage that dripping from the ceiling continuously in my room I stayed. Even though the touch up had been arranged by hotel immediately, but it lasted for 2 days for reinstating. However, the next day was my wedding day and photographed inside my room.... so I feel disappointed overall.

6/10

Pleasant

13 Jun 2018

Verified traveler

good location

Location is great. hotel is out of date.
AC didn't work very well, but around the city is the same... they just don't have strong AC like american do.

2/10

Poor

11 May 2018

Maggi

Never stayed although payed for 2 nights.. Sold our room as we didn't arrive on the arranged date (which they were informed about) wouldn't believe it untill I showed them the email as proof.. Reception didn't have a clue as to what too.. Terrible experience as we just landed and came from airport... Had to find us alternative accommodation.. Not recommended!!

4/10

Poor

16 Apr 2018

Mel

Disappointing stay

Although not listed on the hotel website, there was no lift as the building was Heritage Listed.
This was fine if you are on the ground level or even level 1.....we were on the top level (3) and were shocked and disappointed to find this out only when we got there.
There were approx. 50 stairs (narrow and high steps) to our room. On arrival the male staff member carried our luggage to our room however on departure, we were advised that the only way we could have our luggage taken down was to book a shuttle through the hotel, or carry our luggage ourselves!
Room - the Double bed was 2 singles pushed together and the pillows were very flat and not comfortable. Although the room was fully serviced on the first 2 mornings, the subsequent mornings, only the towels were changed and no other service provided. This includes beds not being made and toiletries replaced in the bathroom.
Breakfast - was very limited and the only hot items were sausages - no variation throughout the 5 days we stayed.
Tea & Coffee facilities in our room - very disappointing to be told upon arrival that each tea bag / coffee sachet would be charged at 1 Euro each. Every other hotel we have booked at, offers this complimentary and we assumed this was standard across accommodation.
Overall, we were left disappointed with our stay.

2/10

Poor

11 Apr 2018

Verified traveler

Worst hotel I ever stayed in.

This is the worst hotel I ever stayed in. The staff was extremely rude. I dont even have words to explain how rude.The hotel was not clean. The walls were so thin we could actually hear the people in the room next to us stir their cup of tea. We could hear EVERY word of their conversations. We were told no noice in the rooms between 10 pm -7 am, not even tv allowed between thoes times. The breakfast was really bad too. To call it a breakfast was a joke. The only good thing with this hotel is the location which was perfect and Prague is such a fantastic city.. I would never go back to this hotel.

Family

10/10

Exceptional

19 Jan 2018

Nick

Great location

The hotel was very centrally placed just next to the entrance to the town square. Lovely characterful hotel. Very spacious room/apartment. We got upgraded to a 2 floor 6 bed apartment (only 2 of us!). Very spacious. Up 3 flights of stairs but had previous postings about this so expected it.

10/10

Exceptional

14 Jan 2018

Maltessa

Very nice hotel. Was in a lovely location

The hotel was lovely. The location was close to everything we needed. We had never been to Prague and our trip was brilliant. Lovely place. Beautiful . We will be definitely going back. And we would love to go back to the same place and hotel we stayed at. Had a brilliant holiday.

4/10

Poor

18 Dec 2017

Verified traveler

Our bedroom was up 68 stone spiral stairs.
No lifts no offer of help.

You could hear everything going on in the bedroom next door.

The shower dripped all the time.
If you are using this hotel and are not good with climbing many steps, request a lower level room.

10/10

Exceptional

10 Dec 2017

Verified traveler

Great location and service!

The location is excellent being right around the corner from Old Town Square and within walking distance of the Charles Bridge. Location is accessible by car - don’t have to drag suit case over cobble stone for a long distance.
Hotel service was excellent - they have many tours available to book and are able to arrange transport for both local sites and other cities.

Family

6/10

Pleasant

19 Oct 2017

Mark

Room was on 3rd floor with long steep flights, which was hard work. Breakfast very basic. Location excellent, room tired but clean, staff very helpful.

Partner

8/10

Excellent

30 Sep 2017

Raymond

Nice hotel close to all tourist attractions

1 minute to old town square
2 minutes to the astronomical clock
5 minutes to Jewish quarter
10 minutes to Charles Bridge