Name: Caroline Old Town Square Hotel
Address: Tynska 11, Prague, 10000, CZ

8/10

Excellent

16 Jun 2026

Christopher

Clean room and friendly staff. Shower area is too small and shower head is awkwardly positioned and shower door won’t close.

Family

10/10

Exceptional

31 Mar 2026

Matthew William

Lovely little apartment in an excellent, convenient location. Would thoroughly recommend.

Partner

10/10

Exceptional

29 Mar 2026

Jackson

Great location. Room was clean and exactly what we needed.

10/10

Exceptional

20 Mar 2026

Vishaal

Clean spacious rooms. Excellent central location with every attraction more or less within walking distance.

10/10

Exceptional

15 Feb 2026

Alexia

Wonderful

Leisure Partner

10/10

Exceptional

03 Feb 2026

Madeleine

Great location. Lovely old building with lovely decorating. Beautiful cafe too. Helpful staff.

Leisure Partner

8/10

Excellent

16 Jan 2026

sindhu

It was a great location but the building is quite old and the last room I stayed in needs some renovation. 50% of staff were courteous and others did not even smile…. I stayed for 5 nights and ppl
Knew I was a guest but I was ignored daily. Not welcoming
But some had better customer service than the others. I would rate it as “ do able” for the vicinity to everything.
Great city thanks

Leisure Self

10/10

Exceptional

01 Jan 2026

Martha

My husband and I just came back from a wonderful trip to Prague and were so happy to have chosen to stay here. It’s conveniently located, clean, wonderful staff and close to everything. Although we didn’t eat here cause we had plans everyday it was a nice option to have and it smelled wonderful every morning. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Heather

Very convenient walking location.

Family_with_children

6/10

Pleasant

21 Dec 2025

simon

Maybe a lifter or something to pull luggage would be amazing! Eveything else was superb, staff, rooms and location is incredible!

Leisure Family_with_children

4/10

Poor

15 Dec 2025

Ross

It was a great location but that's its best feature. We had an executive room and that was pretty basic with an uncomfortable mattress. Cleaning of the room was larlte afternoon for some reason. The staff at breakfast were not helpful and they have a silly system for ordering breakfast. The reception staff were bordering on incompetent. We organised a taxi two days before departure and we checked 3 times including on the day of departure. When the taxi failed to arrive the receptionist apologised and said she forgot to order it. Hopeless.

Partner

10/10

Exceptional

29 Nov 2025

Tatiana

Room was spotless.

The concierge on duty, Bohdanna, provided exceptional service, including offering to book transportation, directions to sites, and even carrying our bags 3 flights of stairs, as she saw we were elderly. Truly beyond the call of duty.

The food in the restaurant was very good.

In all, very good staff.

Friends_and_family Friends

10/10

Exceptional

20 Nov 2025

Peter

…

10/10

Exceptional

04 Nov 2025

Jason

Great location to Old Town, spacious room, & excellent coffee& breakfast in the cafe. The staff even made getting back to the airport a snap

Self

10/10

Exceptional

14 Oct 2025

Luke

Lovely apartment situated in the centre of Prague's Old Town. Lovely decor and helpful staff.

The cafe/bistro down stairs was really convenient and served lovely food.

Partner

10/10

Exceptional

14 Oct 2025

Cynthia

Our room was spacious and beautiful. Beds were comfortable. The hotel staff were really friendly and helpful. The restaurant had good food at a reasonable price. The location was central to all of our activities. Highly recommend.

Partner

8/10

Excellent

13 Oct 2025

Harald

Great place! Unfortunately breakfast is served not before 9.

10/10

Exceptional

09 Oct 2025

David

Great room, lovely people. Really close to the led square

Self

10/10

Exceptional

09 Oct 2025

Aleksandr

Nice clean room, very cozy. Good restaurant downstairs. Perfect location in the middle of old Prague.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Valerie

Our room was spacious, quiet and clean with windows that opened into a quiet courtyard. The stairs were a challenge however. I can't imagine elderly guests navigating them with suitcases. Overall it was a decent stay.

Partner

10/10

Exceptional

28 Sep 2025

Kate

Great apartments and the cafe downstairs is perfect for a delicious breakfast. Everywhere in walking distance.

Leisure Partner

6/10

Pleasant

20 Sep 2025

Bethan

Great location and lovely room. Only thing to bear in mind is that the door to get in once reception has shut was heavy and I struggled to open it with the key etc, so maybe not suitable for older/weaker people! Other than that, it was a lovely stay.

Leisure Family

10/10

Exceptional

19 Sep 2025

Veronica

Everything

8/10

Excellent

16 Sep 2025

Olivia

BEWARE… NO ELEVATOR. Seniors…dont book this hotel if you cant climb stairs. Nice and clean… Small room. I dont know if all the rooms are small. I got this situation when I booked a hotel in Istanbul thru Expedia.
Expedia should take a note of this stair situation especially in cities in Europe.

Leisure Self

10/10

Exceptional

16 Sep 2025

Jiacheng

Perfect hotel!

Leisure Family

10/10

Exceptional

12 Sep 2025

Henry

A great location right next to the Old Town square, makes a great hub for exploring Prague

Leisure Partner

8/10

Excellent

11 Sep 2025

John

With windows closed noise was not an issue. On warmer nights with no a/c we needed the window open. The noise outside rarely stopped throughout the night! Location is awesome, staff is friendly.

Partner

10/10

Exceptional

05 Sep 2025

Dr S K

Amazing location.

Business

8/10

Excellent

22 Aug 2025

Indra

A great accommodation if you are staying in Prague for only a few days. Steps out to the astronomical clock and old town square. If you are out late there are four keys to get yourself inside. The nights can be quite loud with the windows open. Overall a pleasant stay and would recommend if you are in Prague for a quick visit.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Leah

Location was perfect! I didn’t really have any interaction with staff but I didn’t have any issues. We absolutely loved Prague and I would stay here again because location was perfect.

Leisure Family

8/10

Excellent

25 Jul 2025

Kristen

They only had shampoo/body wash combo and the area was so touristy that I struggled to find a store that sold conditioner. The surrounding area is gorgeous but also a hub for tourism and the streets get packed.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Lisa

Highly recommend!

Leisure

10/10

Exceptional

28 Jun 2025

Cheryl

Very close to the Old Town area with all the shops and sights

Leisure Family

10/10

Exceptional

23 Jun 2025

Milanka

Lovely little hotel tucked away in the historic centre of Prague

Partner

10/10

Exceptional

09 May 2025

Ashley

This is a nice apartment to stay in the heart of Prague with available guarded parking.

Leisure Friends

8/10

Excellent

25 Apr 2025

Rachel

The property was in a great location and staff were nice. However the reception desk is in a weird location (you walk through a restaurant to get there). The room was lacking some basic amenities like a trash can in the main room and tissues in the bathroom. The shower was very small and the bathroom sink did not drain very well. There was construction on the outside of the building, which can’t be helped but the staff did not mention that construction workers would be walking past our window. Floors were thin as we could hear the person above us walking around and it was loud

Leisure Family

10/10

Exceptional

06 Mar 2025

Tom

This is a great place to stay in Prague literally behind the Tyn cathedral and 1 min walk from old square. The inside is pleasant and clean. The restaurant looked good though I did not eat there myself. The room was perfect and I loved the windows opening properly. A large fridge in the run was handy. However there should be a larger bin- the bathroom one is too small. The only complaint is that there was occasionally a loud noise during the night from inside the wall, probably a boiler. But it did not keep me awake. The key process was a little annoying as there are four keys but it’s fine and you get used to it. Another thing, they are currently doing some building work which is a little loud but they don’t start until 9am ish so it’s a good alarm clock I guess 😆 overall I really recommend staying here still as it’s an amazing location, spotlessly clean with friendly staff and very comfy beds and rooms. Also free Netflix was a nice touch and the WiFi was good too.

Leisure Self

10/10

Exceptional

17 Feb 2025

Shem

Very good place to stay in Prague

10/10

Exceptional

01 Feb 2025

Marija

The hotel was lovely! The receptionist was amazing and very accommodating and welcoming. The hotel is right next to the old town square and within walking distance of all the attractions in Prague. The room was very spacious and clean also.

Self

10/10

Exceptional

25 Jan 2025

Silvia

Excellent location, beautiful and clean rooms

Leisure Partner

10/10

Exceptional

10 Jan 2025

Dinara

Lovely place! I am so happy that I booked it for both times this year, passing through Prague,

Leisure

10/10

Exceptional

19 Oct 2024

Kenn

Very cute property in an excellent location. Very helpful staff. Be aware there is no elevator/lift.

Leisure Partner

8/10

Excellent

12 Oct 2024

Teresa

The room was in an excellent location for Old Town Prague, although sometimes loud at night. The property was charming, but the room was smaller than expected.

Leisure Partner

8/10

Excellent

06 Oct 2024

John

Parking nightmare for a wonderful hotel.

Stay was great and location fantastic. Only issue was parking. As we drove in the instructions for where to drop bags was not clearly described before arrival and parking they sent us to charged a month of parking instead of three days.

Partner

8/10

Excellent

11 Sep 2024

Hayley

Fantastic location but VERY noisy people walking the lane way yelling and screaming. It is the party town after all. Unfortunately, our room overlooked the laneway and was also very warm from a long hot spell and we couldn’t leave the windows open at night to cool the room because of the noise. Bed was fantastic. Super clean. Netflix was a bonus to relax while resting our weary feet. Prague is a very under rated city. A must do.

Partner

2/10

Poor

11 Sep 2024

Verified traveler

No Staircase and Air-conditioning

No staircase to the upper levels. Wasn't mentioned anywhere while booking, no AC either and that wasn't mentioned or highlighted as well. When booking a room you'd expect these basic facilities to be there but when it's not I expect it to be highlighted.

Partner

8/10

Excellent

02 Sep 2024

Wyndy

I enjoyed my stay here. The location is very convenient you are a few steps from old town square. You are close to many of the tourist attractions and within walking distance of so many restaurants and shops. I got breakfast at the cafe one day and it was good! I also enjoyed the convenience of the airport pickup. Just keep in mind there is no elevator so you have to carry your bag up flights of stairs yourself. Also the room seems to have a heater but no air conditioning so can get hot.

Leisure Friends

10/10

Exceptional

24 Aug 2024

Helen

Great space and lovely location

Self

10/10

Exceptional

22 Aug 2024

Helen

Great find

Great location and really attentive. Cafe excellent for breakfast and everything was just lovely

Self

10/10

Exceptional

09 Aug 2024

Rebecca

Charming, great location, lovely restaurant

Excellent location, although the alleyway outside our room had many late night/middle of the night foot traffic and it was oddly loud. Love the courtyard restaurant - we had lunch upon arrival and it was delicious, fresh, and healthy. The woman who checked us in was friendly and informative. Glad we chose this for our short stay in Prague!

Friends_and_family Family

8/10

Excellent

21 Jul 2024

Yamila

Excellent location. Nice place. But not AC. Only ventilator. For me it was an inconvenient . Hard to sleep on summer

Business_and_leisure Partner

10/10

Exceptional

16 Jul 2024

Katharine

Central, quiet, fabulous.

I loved the Cathedral Prague apartments. It is a boutique hotel so the rooms are not huge but we appreciated having a kitchen to make breakfast in. I was worried about the lack of air-conditioning but because the room is in the old town, the windows do not get direct sunlight which helps keep them cool. It was also super quiet at night so we could keep the windows open. For such an amazingly central hotel (just seconds from the old square), it's peacefulness was incredible. The courtyard cafe and general decor gave it such a lovely feeling and I would stay there again in a heartbeat.

Partner

2/10

Poor

15 Jul 2024

Robert

We requested an apartment on the 1st floor. They didn't give us one and didn't give a damn. Staff were indifferent and didn't care less to my medical condition. Rooms were poorly set up. Would NOT recommend this property.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Madeline

Great stay, great location!

We would definitely recommend this place and stay again. Very close to the main area. Less then 5 minutes from the famous clock attraction which is the heart of Prague. So many restaurants, beer pubs, things to do all very close! Only this was no AC but they did provide a fan.

Partner

8/10

Excellent

22 Jun 2024

Kirill

Good

It’s a good hotel. Clean. The bed is great, I slept very well. Not sure if I had breakfast included, because I left early. To me most important if the room is clean and cozy. And it was. The thing I didn’t like is that you arrive at night you have to go another hotel to retrieve your key.

Self

6/10

Pleasant

05 May 2024

michael

Staff was very nice and helpful. Location was ideal. Room needs better lighting. Lots of street noise during the night. Room was at times too warm and a bit stuffy…needs a fan.

Leisure Friends

10/10

Exceptional

24 Apr 2024

Lindsey

Lovely hotel in such a great location. Highly recommend!

10/10

Exceptional

05 Jan 2024

David

Good for a short trip

A nice place as a base for Prague. Well located with simple, comfortable rooms. The cafe/restaurant downstairs (charged extra) is also very nice.

Self

10/10

Exceptional

08 Dec 2023

Verified traveler

Fantastic location less than a minute’s walk from the Old Town Square. Large and comfortable loft style room for 4 family members. Helpful reception and lovely cafe on entrance floor. We really enjoyed our stay and were perfectly placed to walk and see all the sights. Airport pickup arranged via hotel was good. Would definitely return to this hotel.

Friends_and_family Family

8/10

Excellent

29 Nov 2023

elisha

Lovely and really convenient place to stay. Rooms are great and so close to everything. The only slight issue we had was initially finding it (arrived after desk closed), but once we worked it out, we had a fantastic experience

Leisure Partner

10/10

Exceptional

13 Nov 2023

Erica

Cathedral Prague Apartments is centrally located so it is very easy to walk to many places of interest in Old Town. 3 minute walk to the Astrological clock. The hotel has great food and is close to many restaurants. Staff was kind and helpful. Be aware that you will hear people walking and talking in the alleys until late in the night anywhere you stay around this area. Still a great spot!

Leisure Family

10/10

Exceptional

01 Oct 2023

Iryna

Very nice hotel , super location , available parking , nice clean room , enough space, maybe more amenities like drawer or something would be great to have in room besides closet . In general everything was great, nice staff and service , definitely recommended .

Leisure Family

10/10

Exceptional

20 Jul 2023

Kenneth W

It is a beautiful and spacious hotel. Although no AC. I knew that going in and made that choice. Open windows and fans made for very comfortable sleeping. The location is sensational. Some people say it is loud. Plan ahead, if you have you windows open, wear earplugs. It is a beautiful space and very spacious. Lovely and spacious bathroom. I would definitely consider staying there next time.

Self

10/10

Exceptional

01 Jul 2023

Jill

Great location!! Comfortable and safe.

10/10

Exceptional

30 Jun 2023

James

Thank you. Great location. Unique space. Nice staff.

Leisure Family

8/10

Excellent

06 Feb 2023

Sarah

Excellent location. Great staff. Nice rooms. Uber has a hard time with the address and will come behind the property. They need to go straight a bit more and to the right. Wifi signal very strong in the restaurant below. However I was floor 1 and could not get a consistent signal.

Leisure Self

4/10

Poor

10 Oct 2022

Tammy

The apartment was cute, but I left at midnight on the first night of my reservation due to multiple small bugs in the bed. It was later determined that they were not bedbugs, but there were more than 5 bugs found in the bed within a few minutes and I did not feel comfortable staying there. Since the apartments are not staffed 24 hours a day, I returned the next morning to turn in my keys and let the property know of the issue. None of the stay was was refunded, not even the 2 nights remaining from my reservation that I did not occupy the apartment. The customer service from Expedia was terrible and offered no help to me in resolution. Expedia accepted the decision of the property manager without regard or compassion for their customer.

Leisure Partner

10/10

Exceptional

03 Sep 2022

HUI

Great location, although it's a bit noisy at night if you got a room facing the alleys. Other than that, everything is great. The room is very spacious, and it's waling distance to everything.

Leisure Family

10/10

Exceptional

16 Jul 2022

Michael

Great location, great staff, very comfortable stay. Thank you all. -Mike

Leisure Self

8/10

Excellent

27 Jun 2022

Jesusa

Perfect location. The place is clean and staff is accomodating. But the place don’t have elevator. Not convinent coz we need to carry our luggage to 3rd floor

Leisure Family

8/10

Excellent

03 Jun 2022

Inna

Perfect location, bit loud and nor air.

At night people was rreally creaming outside. Be aware. No elevator. Perfect location.

Friends_and_family Family

2/10

Poor

23 Apr 2022

Assaf

Single glase windows, poor aquatic. Noisy street - i couldent sleep. No mini bar. No room service. The bed has a wood beam in the center not good for lovers

10/10

Exceptional

31 Jan 2022

Diana

Superb

Nice place in the heart of the city, super well located walkable distance to all the main places in prague

Partner

10/10

Exceptional

13 Oct 2021

Barbora

Great location, cozy and staff was every helpful.

Leisure Partner

10/10

Exceptional

14 Sep 2021

Wilhelm

The hotel is situated right in the centre of the old city, with the old town square a 2 minute walk. The rooms themselves are well presented and spacious with wonderful amounts of natural light.
All the furnishings are polished and smart. Just a great place to stay

Leisure Partner

8/10

Excellent

13 Sep 2021

Kristiyan

The room was a bit tiny. Otherwise there was a bath tub and very comfortable bed.

Partner

8/10

Excellent

03 Mar 2020

Verified traveler

The location is the best possible to see main attractions of Prague. The room was very cute and cozy. Bathroom was tiny but had a great shower!

Leisure Self

10/10

Exceptional

03 Mar 2020

Joannedavies

Loved everything about these apartments location was excellent

Leisure Partner

10/10

Exceptional

10 Jan 2020

Verified traveler

This property is so pretty and so quaint. It has the perfect combination of old and new. When checking in the representative was informative, friendly and helpful. There is a beautiful cafe right there and it always smells wonderful. And! It is so close to the Old Town Square! The location is fantastic!

Leisure Partner

10/10

Exceptional

27 Dec 2019

Verified traveler

The property is atmospheric with a good cafe/restaurant if you want to use it. It is right behind the old town Square, very atmospheric, but quiet inside. We stayed in a studio. It had a single, plug-in induction cooktop, microwave and fridge. Fairly basic but ok for us. It does not have a lift. The property was clean and in good order, overall a great place to stay. The reception was helpful and obliging with excellent English.

Leisure Partner

6/10

Pleasant

25 Dec 2019

Verified traveler

Creaking sofa

I booked single room; there is no bed in the room just an old creaking sofa which is very uncomfortable. The location is good; but I recommend to pay a little bit more and get much better accommodation options

Self

10/10

Exceptional

19 Dec 2019

Verified traveler

This property is beautiful. By far the best I stayed at in the 4 countries in Europe this trip. However it is tough to get to. No address or even signs stating that it is the Cathedral apartments. I passed it several times dragging my luggage across the cobblestone streets before going into a restaurant with the same name. Thank Goodness for google maps.

10/10

Exceptional

01 Dec 2019

Jess

This hotel was absolutely WONDERFUL! I will definitely be staying here again and recommending it to anyone I know going to Prague.

This hotel was slightly unconventional, the bottom floor is actually a restaurant so the check in counter has specific hours. My flight was landing close to their closing time (no big deal it would have been a 5 minute walk to get my keys from their sister property) but I sent them an email letting them know I may be there a little after 7pm, I got the kindest reply back not worry that they’d stay a little late to get me checked in (I ended up getting there at 10 minutes to 7).

My room was small (it’s Europe, I chose Old Town so I knew it would be) but it was darling! I had a bathroom (again by american standards small but I did not mind at all) with a shower and the beloved towel warming rack.

I also had a kitchen complete with dishes, utensils, pots and pans and a cook top and a mini fridge!

I could hear street noise but it’s not anything you wouldn’t hear in New York or LA. I could hear a little hallway noise but it wasn’t anything that bothered me or kept me up at night.

When I checked out they let me keep my bags at the desk so I could get a few more hours in Prague before my flight.

Overall this was one of the best hotels I’ve ever stayed in. It was very clean, the employees were warm and welcoming and very accommodating. It had a very authentic wand cozy feel to it that I wanted to stay for weeks not just a few days.

Leisure Self

8/10

Excellent

02 Nov 2019

Verified traveler

Close to old town square. Quiet position. Helpful staff and good food in cafe.
Unfortunately bed settee was uncomfortable and had a metal frame that squeaked every time you moved. Consequently did not get a lot of sleep.

Leisure Self

8/10

Excellent

27 Oct 2019

Verified traveler

It is so central, being in a pedestrian only street it was also very quiet. The breakfast was very good value with 10% off for people staying there.
Late evening check in was a bit of a worry, we had to pick up keys from another apartment and then the transfer driver pointed us in the right direction and left us to it, someone arriving in Prague on their own and for the first time might find that a bit daunting but we had no problem.

Leisure Partner

8/10

Excellent

20 Oct 2019

pbeek

location location location, next to main square, walking distance to most attractions

Leisure Partner

10/10

Exceptional

13 Oct 2019

Verified traveler

The apartment was very clean and very well situated for the old town Square bars and restaurants I would definitely stay here again on my next trip to Prague

Leisure Family

8/10

Excellent

03 Oct 2019

diane

Great location , limited check in time

Great location right by the main Square in the old town. Small kitchenette which had everything one would need to cook. I loved the cafe , both atmosphere and quality of food. They have a very limited check in from 2-7 and the man at the desk was very sarcastic and aggressive when I checked in around 7-15 as a result of my train being late. His nastiness was totally unnecessary. All else was great.

Self

8/10

Excellent

27 Sep 2019

Verified traveler

Nice location, room was good for the price. Outside door is difficult to open once the restaurant has closed and we were not made aware of this. Overall an enjoyable stay though.

Leisure Partner

10/10

Exceptional

26 Sep 2019

Verified traveler

This was an amazing hotel. The rate was very reasonable and the location is excellent. You are less than a minute's walk away from the old town square. Even Prague Castle is walkable, about 20 minutes away. Using this hotel as our home base we were able to see everything on our list in a single day. This hotel is also quite close to many restaurant options, whether you want something local or slightly more commercial in the old town square space. The staff was incredibly friendly and helpful. After we made the reservation they emailed to ask when we would arrive and by what means, after providing the information they responded with the easiest route to get to the hotel by bus or train. I recommend this hotel to anyone traveling to Prague to see the city's historical sites.

Leisure Family

10/10

Exceptional

21 Sep 2019

Verified traveler

Wow! Totally blown away by this place! VERY nice accommodations, wonderful staff, clean, great location and the prearrival communication was superb! Definitely recommend!!!

Leisure Family

8/10

Excellent

15 Sep 2019

Mirek

Perfect location for to walk everywhere. Very hard bed.

Friends_and_family Family

8/10

Excellent

20 Aug 2019

James

First visit to Prague

Really enjoyed Prague. Would recommend Cathedral to friends or family

Partner

10/10

Exceptional

10 Aug 2019

Savio

Friendly, clean & great location

My 1st visit to Prague & definitely not the last! This property being located right in the centre, made walking around very convenient.

10/10

Exceptional

02 Aug 2019

Verified traveler

Loved the location!

Comfortable room and friendly staff

10/10

Exceptional

29 Jul 2019

Verified traveler

Great location, walking distance to center of square. Beautifully decorated. Had trouble adjusting water temp in shower and no AC. However cooled down in eve and fan helped.

Leisure Family

8/10

Excellent

06 Jul 2019

Maggie

Fab location - right at the old town square. We stayed in the family room on the top floor which has one small window to outside. With the temperature being 30+, the room is incredibly hot like a sauna!! The hotel kindly put two floor fans in the room however it’s still beyond comfort during the night. We stayed outside most of time as it was much cooler than in the room at 11pm. We would suggest the hotel to install air con to the top floor rooms as Prague is always sunny and hot during summer months. Other than this, we are happy with everything else during our stay. Thank you!

Leisure Family

10/10

Exceptional

02 Jul 2019

laurie

family getaway

Wonderful apt and location. 4 people. Visiting from Germany and US., 2 beds. Top floor. Unfortunately we arrived during a heat wave and only two small windows with one fan. No AC. Definitely recommend apt and lovely cafe below with courtyard garden seating!

Family

8/10

Excellent

23 Jun 2019

Cynthia

Liked the apartment, restaurant staff rude

Great little apartment with a fully equipped kitchenette. Fairly quiet for the location. Nice surprise that the TV was Netflix enabled so I could log into my account. Bed was fine but mattress was incredibly hard. The cleaning woman is kind and attentive.
But the one time I tried to eat at the restaurant, they let me stand there awkwardly for 10 minutes until telling someone who came in behind me that they were closed temporarily and never addressed me directly, so I never tried to eat at the restaurant again.

4/10

Poor

04 Jun 2019

P

I never write reviews but given that my main motivation for booking these appartments were the amazing reviews I thought I should leave some comments. We booked a so called deluxe family room which was large but so dark and dingy - one high and tiny window in the corner so no view and very, very little in the way of natural light. We arrived just before check-in time and the beds were unmade and the room was dirty. There was virtually nowhere to put our clothes - one miniature wardrobe with perhaps 6 hangers to be shared between the four of us so our clothes had to stay in the suitcase or be draped over the table. The decor was tired and the room felt worn out. There was no phone so to speak to reception we had to walk up and down three flights of stairs. At night the room was like a sauna with only a broken fan to noisily push the air around. Having the window open was a nightmare as the street below was so noisy. We disliked the room so much we avoided it as much as possible during the day which made it difficult on one day when it rained solidly. There are no concierge services in the evening and at night. My daughter was very sick on the bedding and floor on the second night so there was no one to call to help. We had to manage to clear up ourselves then decided to find another place to stay, even at additional cost. We checked into a beautiful four star hotel just around the corner - lovely bright room, aircon, fabulous staff and CHEAPER. Wish we'd done it sooner.

Leisure Family