Name: Old Town Square Apartments
Address: STUPARTSKA 9 (Masná 686/20), Staré Město, 110 00, CZ

8/10

Excellent

22 Jul 2026

Iain

Check in is awkward as reception is about a 15 minute walk from the actual apartments. Got a taxi from airport to reception and check in process was about 10 minutes.
We arrived early, approximately 10.00, so had to leave cases at a nearby hotel (€5 per case or bag) as we couldn't get access to apartment until 15.00.
Got a message saying PIN code to get in to property would be available at 14.30. So we went back to pick up our cases and walked to apartments - not a pleasant walk in 28⁰ heat with your luggage.
When we got there at 14.30, none of the PIN codes worked. Contacted reception only to be told they wouldn't work until 15.00.
So we were stuck outside with our luggage until 3.00pm.in the hot sun!

What was the point in giving us the PIN codes early, when you can't access the apartments?

Not a lot of goodwill shown to 8 very tired guests.
Apartments were very good but the whole entry process needs to be streamlined. Something to consider, especially if you have an early flight.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Traci

I was staying at another property with the exact same name. I tried to extend my stay by one day at my current apartment and accidentally booked this place instead. I realized mistake basically as soon as I hit 'book' and I emailed them immediately but they never responded. I called them and I explained to them very kindly that I accidentally booked the wrong place because they have the same name as where I was staying and they refused to refund my money. It was clearly an honest mistake but they were not listening and refused to be understanding. I do not recommend them based on the poor customer service.

Self

2/10

Poor

08 Jul 2026

Traci

I was staying at another property with the exact same name. I tried to extend my stay by one day at my current apartment and accidentally booked this place instead. I realized the mistake basically as soon as I hit 'book' and I emailed them immediately. They never responded so I called them and explained to them very kindly that I accidentally booked the wrong place because they have the same name as where I was staying but they refused to refund my money. They said it was my responsibility to know which hotel I was booking and they are not at fault. It was clearly an honest mistake but they were not listening and refused to be understanding. Afterwards, I read all the other reviews of customers with bad experiences and I have to agree with those customers. My experience shows that they only care about collecting money and have no idea about true customer service and satisfaction. I would not stay here in the future.

Self

8/10

Excellent

19 Jun 2026

Matt

On our first night the apartment began to flood with rain water from a storm, the staff were very quick to find an alternative apartment in the same building where we had a very pleasant stay. So a round of applause for the staff!

Family

6/10

Pleasant

31 May 2026

Colin

Location close to the old town Square was very concenient. Unfortunately, there were unmade beds and wet towels in the bathroom when we arrived. When we phones the reception they were unable to resolve the issue until we communicated the issue via What's App and requires us to send photos of the problem. The WC/shower/sink are are very tight with no ventilation. The unit is not air conditioned but there was a standing fan available which was very helpful on a hot day.

Family

8/10

Excellent

17 May 2026

Daniel

The room was really quite good. Travellers should just be aware of the potentially long walk or taking another taxi between the companies reception and the actual accommodation. Actual accomodation was near the national museum.

Partner

10/10

Exceptional

12 May 2026

Brent

This was a great location. Clean and comfortable

Family

10/10

Exceptional

24 Apr 2026

Abi

Brilliant stay, great location approx 15 min walk to old town, clean and much bigger then we thought!

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Gavin

Was really good and so central

Partner

6/10

Pleasant

10 Apr 2026

Neil

Clean Room, Great communication with Staff. Kitchen facilities were good. Plenty of space in the Apartment. Perfect location in the Old Town, close to the Metro and lots of eating options closeby. The Reception/Check-in is in a different location than the Apartment, so you will have to walk 10 minutes further along.

The downside and the factor that brings the rating down was the amount of noise at night, which was quite terrible. On two nights in a row we had some guy knocking on our door between 2-4am looking for somebody...and on our last night there seemed to be an older group hosting a party which was so loud we had to go outside of our room to tell them to quieten down. Not the safety or quiet aspect that you need when travelling as a family with two small children.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

YokeMing

Location location! Very convenient and walking distance to old town square, Charles bridge and Prague castle. Lots of food option. Check-in location to apartment is about 10 minutes walk. Even thou with elevator, there are many steps to climb. Definitely a challenge for older folks with luggage. Service staff responded quickly to inquiry and help. Minimum amenities..bring your own shampoo and shower gel.

Family

8/10

Excellent

21 Mar 2026

Liam

Place was great, price good and it was a tidy apartment. However, slightly misleading when you book that the address on Expedia is the main office and not the apartment. We ended up being a 15-20 minute walk from the address shown. Probably naive on my behalf, but something to be aware of for others

8/10

Excellent

16 Mar 2026

Bianca

The location is perfect. 20-25 min walk to the most beautiful places in Prague.

Self

8/10

Excellent

09 Feb 2026

Karen

Clean and functional flat, very central and secure. Has everything you need.

2/10

Poor

03 Jan 2026

Jeff

Do not stay here! The pictures shown are not of the actual place you will be staying.

10/10

Exceptional

02 Jan 2026

Albert

Clean, close to everything and easy check in

6/10

Pleasant

01 Jan 2026

MARELY

La ubicacion excelente. Las condiciones de aseo muy buenas. Falto un poco mas de calefacción. Lo unico que me parece es que las fotografías que vi en Expedia con relacion a la realidad no me cuadro mucho.. el espacio era demasiado pequeño y las camas estaban muy pegadas.. no habia mucho espacio para caminar en la habitación eso fue un poco incómodo

Leisure Family

8/10

Excellent

28 Dec 2025

Saengravee

Beautiful room but hard to find a parking.

Leisure Family

8/10

Excellent

24 Dec 2025

Mike

Excellent location. In old town, close to the metro.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Chris

Good apartment layout. Clean and tidy. Good access to public transport. Not a long walk to major squares and areas of interest.
Access to the apartments was all done with keycodes so there as no need to collect a key.

Partner

4/10

Poor

12 Dec 2025

Johannes

Achtung Warnung die angegebene Adresse ist nur die Rezeption das Apartment ist eigentlich 25 min zu Fuß entfernt. Als ich die Rezeption damit konfrontiert habe wurde nur alles auf die Buchungsplattform geschoben!

Leisure Family

8/10

Excellent

18 Sep 2025

Jane

Very roomy and comfortable

Leisure

6/10

Pleasant

11 Sep 2025

Nick

The apartment has no air conditioning and no fan so it would be impossible to stay here in summer. We stayed here in Sept and it was not comfortable to sleep.
Also it is called Old Town Square Apartments , but our apartment was over 1km from the Old Town Square.

Leisure Partner

10/10

Exceptional

28 Aug 2025

David

I was truly amazed but the appartement we got.
We are a family of 6 and with 4 children’s and we got a very spacious appartment, with beds for everyone. The place look well taken care and newly renovated.

After reading some comment I was a bit fearful of getting a bad appartement that doesn’t look like the photos since you only get to know the check-in adress while booking, but I really love the place, maybe we got lucky, maybe there some unlucky, but it wasn’t our case.

The view of the window was nice, the pub downstairs have very good food and beer and you can walk everywhere in minutes. I which we stayed longer as the appartement was really confortable for ours family’s

Leisure Family

6/10

Pleasant

21 Aug 2025

Nathalie

Nous étions 3 et la petite cuisine était trop petite pour que nous puissions nous asseoir tous les 3 à la table. De plus, étant situé au 4e étage il faisait extrêmement chaud (pas d’air climatisée). Finalement, quand nous arrivons à la réception et qu’on nous annonce où est situé notre appartement il a fallait faire une dizaine de minutes de marche avec nos gros bagages dans la ville.

Friends_and_family Family

6/10

Pleasant

19 Aug 2025

Robert

Our apartment was on the 3rd floor with no lift. The apartment was spacious. Only problem is the stair grading which is obviously steel will pose a serious problem if you are over 5ft5. It is a serious accident waiting to happen AND it will happen. My friend got a nasty gash on his forehead. Also the WiFi is 3 out of 5.

Leisure Friends

8/10

Excellent

16 Aug 2025

Songbidha

Bed was comfortable.easy to communicate. Very helpful.Thank you.

Leisure Family

4/10

Poor

03 Jun 2025

Luz

The elevator was not working, for us it was to cold we had to request the heater to be turn on. The TV did not work. We also had to call request for the TV to be fixed.

Leisure Family_with_children

8/10

Excellent

16 May 2025

Edward

Shower over bath could be a problem for older people
Good location
Nice and clean
Could have done with instructions on how to use television preferably in English
Glad there was elevator in the building

Leisure Partner

8/10

Excellent

07 May 2025

Alexander

Smaller then expected, but location!

Leisure Family

2/10

Poor

22 Apr 2025

John Adam

This is a bait and switch. The pictures are great but the flat was nothing like the pictures. I rented a 2 bedroom. To them it meant a two bed room. There were no bedrooms, just two beds in the living room. The wooden floors were so warped I got a two inch splinter in my foot and had to wear shoes inside thereafter. To top it all off, while not far, the flat they assigned me to, which they would not reveal until the day of check-in, was not even technically IN Old Town. Then they charge me $40 for a ride from the airport when Bolt cost only $20 on departure. This place is crooked and should be avoided.

2/10

Poor

19 Jan 2025

Tsui Man

I would give this a 0 star rating if I could! THIS IS A COMPLETE SCAM! The apartment is completely different from the descriptions. None of the photos in the apartment were shown on the website, even the address was different. Their customer service attitude was awful, with 0 communication, and they refused to reply to my complaint about the photos not matching the description. Apparently many other guests encountered this as well! The lift was broken and the apartment was on the fifth floor- the top of the building. We had to carry 23kg luggages, with an elderly and 3 children. This is absolutely outrages. Honestly avoid this property at all costs!!! Don't fall for their descirptions/ photos because they're not even the same! I would never have booked this property for the expensive price if I knew this would be the condition. We were woken up by the sounds of trams every single morning at 6am and could not sleep until 3am because the noise insulation was terrible. We only knew the location was differnet when we explicitly whatsapped them and asked how come the location seemed different on the welcome email and Expedia website. The fire safety system was insufficient and we were, honestly, very lucky to leave the apartment alive.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2025

Chris

We were in the two bed apartment which is shown in the photos.
Great location and very spacious

Leisure Family

8/10

Excellent

31 Dec 2024

Ben

Overall we had a great trip. The apartment smelled really bad when we got there. Not sure if it was the plumbing or something else. It was clean, and we did enjoy our stay, they just need to fix the issue with the smell

Leisure Family

2/10

Poor

01 Oct 2024

james

The hotel was in very poor condition and not at all what I expected from a listing on Expedia ! The room and hotel was in serous need of renovation ! The outside of the hotel was noisy , making it difficult to sleep ! The photos on Expedia did not match the terrible condition of the room ! In the bedroom the only lighting was a cheaply made table light and homemade light stand ! The couch looked old and dirty ! I expressed my displeasure to the staff which would not answer the phone ! The only way to communicate with them was by texts ! I never met any of the staff ! Check in was all done thru texts ! I informed them that I was checking out at 10:30 the following morning and that I wanted to be fully reimbursed ! No , one made any attempts to interview me by phone or otherwise ! The next morning after I checked out and rented a room at another hotel I received a text ! The person offered me a different room ! When I texted my displeasure the person stated that since she offered me another room she was not obligated to return the 5 days paid in advance ! I feel as though I was scammed but think that I was not the first person ! I would never do business with this hotel again and would advise everyone to go elsewhere !

10/10

Exceptional

12 Sep 2024

Geraldine

Lovely old property but well maintained. Missing a few comfort items. Great kitchen. Hard to find from instructions but managers were quick to assst

Leisure Family

6/10

Pleasant

05 Aug 2024

Bulbul

I did not like that some of the units did not have air conditioning.

10/10

Exceptional

05 Aug 2024

dino

great service

2/10

Poor

08 Jul 2024

Miroslav

The old town square appartments is basically scam organization.The pictures on Expedia website have nothing to do with the appartment they gave me. The rooms on the website look bright with kitchen tables, chairs and so on. The one I got was without any daylight or outside windows or chairs. A dark stinky place that my daughter was scared to get in. When I said it is nothing like the one at the website. Not very friendly pearson at the front desk told me that it meets the standard. When I asked him to define standard. He said there is a bathroom, 4 beds and a kitchenette. When I tried to compare with the pictures from the website. He litterally said it is only for advertising. And recommend to ignore unbearable smell, a combination of the stale air, cigarettes and uncleaned toilet. They said somebody can clean the toilet at some point, but since we needed it immediately after long flight and the appartment is15 minutes walk from the address on the website, we decided to clean it. They send you a suspicious app to checkin to supposedly save your precious time in Prague, although it is litterally one signature. But, they don't tell you that you have to walk to the appartment 15 minutes after check in and to drop the keys at the office, as the only way to check out, another 15 minutes in the opposite direction of the airport.
If you get attracted by the pictures of these appartments, just skip it, as they have nothing to do with reality and they don't care, it is nonrefundable.

Leisure Family_with_children

8/10

Excellent

28 Jun 2024

Helen

Property was clean and very well located however it was extremely basic on amenities. Staff were very quick to reply to questions and beds very comfortable. No shower gel, no washing detergent for clothes, only one dishwasher tablet and no chopping board. 2 rolls of toilet paper for 4 nights and 4 people. We were told aircon cost extra 20 euro per night. This was not explained prior to booking. A high security deposit also was taken and our apartment was not where reception was.

Leisure Family

6/10

Pleasant

20 May 2024

James

The location is a few blocks from Old Town Square (just a couple minute walk). We were on the top floor, which because of the heat, necessitated keeping the windows open. Loud street noise (until 5am) made this impossible. So we were hot. This room would be unlivable in the summer. Thankfully it rained a bit and kept things a little cooler.

Leisure Family

2/10

Poor

09 Apr 2024

Anders

A tourist trap, and one we fell right into. Extremely disappointed.

We had multiple safety concerns, when we called to discuss we were asked to message via WhatsApp instead (so the staff didn’t have to discuss our concerns in front of new customers) with a promise of resolution straight away. 2 hours and multiple phone calls later, we were eventually offered another apartment (which was declined as it was in a completely different area of town, 30 minutes walk away with luggage).

While there were LOTS of small inconveniences, our safety concerns included:

- No smoke or carbon monoxide alarms, despite the apartment page showing these were fitted

- A wardrobe that fell onto our 7 year old child when they opened the door

- A shower that scalded our 10 year old after suddenly changing temperature, and was nearly unusable by adults for the duration of our stay

- A window from the buildings communal hallway directly into the apartments shower cubicle (frosted glass, but still….)

The response from staff when we raised these concerns? “Nobody else has complained before”

Despite there being nearly 60 photos of the apartments online, none of them were for our apartment- and I can understand why.

The wardrobe issue was “fixed” by placing a screw through a bit of unrelated plastic (a pipe and angle measure guide), the wardrobe backing and into the wall.

We wished we had spent our entire stay at our previous accommodation (Three Golden Crowns Apartments- fantastic experience)

Leisure Family_with_children

4/10

Poor

30 Dec 2023

Tobias

Not worth it

Apartment was very old, up 70 flights of stairs (209+) when the lift didn’t work plus for 2/3 nights we had either a domestic screaming match going on outside of our apartment or some crazed person knocking on doors and trying to gain access to our apartment, which frightened the life out of my wife and 2 young children. The operators didn’t want to have anything to do with it. No remedy and bad communication. An incredibly horrible experience, plus incredibly expensive

Friends_and_family Family

2/10

Poor

02 Sep 2023

Zainab

The property was not a 3 bed as advertised. We had to check in at a separate property which was 8 minutes walk from the reception which was not easy with 4 kids at almost midnight. I was given a flat on the 3rd floor with no lifts, fan or air conditioning and the property managers refused to move me when we were harassed by a shop owner in the same property. Very disappointing and I will not recommend.

Leisure Family_with_children

8/10

Excellent

30 Jul 2023

Peggy

Very convenient location but very noisy at night.

Friends_and_family Family

2/10

Poor

28 Jun 2023

Amy

Great location, however, the bedding and pillows were stained. It was very, very loud in the building and if you closed the windows, it was very very hot in the apartment. They had 1 very small fan for 3 rooms
Additionally, although we paid for a 3 bedroom, it was a two with a bed placed next to the couch in the middle of the living room. Don't stay here - its not even worth the cheap price

Leisure Family

10/10

Exceptional

02 Jun 2023

Evan

Very good and clean for all of my friends and I!

Leisure Friends

8/10

Excellent

26 May 2023

JOSE

The apartment was impeccable, it was not the same as the photos, since it corresponds to a series of apartments that are managed, it was located in a quiet area and had everything required for a stay without problems. The only drawback was that it was more than 2 kilometers from the check-in place and the information provided at the inn was perfectly deliverable via email or WhatsApp, thus avoiding being from there to here.

Leisure Partner

4/10

Poor

12 May 2023

NOAM

They were just looking for a way to get money out of us.
Apart from the location which is excellent, the service, the attitude and the level of cleanliness were poor.

Leisure Friends

8/10

Excellent

11 May 2023

Steven

Overall a good experience with 2 minor issues

Overall a good experience. There were only 2 minor issues:

1. The line to check-in at 2:00 was long and slow, causing some of the patrons to lose patience.

2. We asked for some extra sheets but when they were not delivered within 24 hours we needed to ask again (which worked).

On the plus side, the apartments (we rented 4 of them) were clean and spacious and fantastically located near Old Town Square.

The staff was friendly.

Our special request for our 4 apartments to be located near each other was accommodated.

Friends_and_family Family

10/10

Exceptional

28 Mar 2023

Maksym

Great location and nice surroundings. Walking distance to a lots of places. Walking distance to public transport to explore further areas

Leisure Family_with_children

10/10

Exceptional

05 Sep 2022

Oksana

Good place!

Business_and_leisure Family_with_children

2/10

Poor

07 Jun 2022

leigh

terrible

awful service - not the room we had booked! The pictures are not the same as the property - BEWARE

Friends_and_family Friends

2/10

Poor

07 Jun 2022

Leigh

Please Avoid

The property is nothing like the pictures - it was horrible. I asked to move and they only had rooms 10 miles out of town - they acknowledged the poor room. The hotel was a building site!
They said they would move me the next day after I stayed one night - they then said they were fully booked so I had to stay another night.

Friends_and_family Friends

4/10

Poor

02 May 2022

Adam

Old Square Apartments own several apartments, the one we got had nothing to do with the photos on the site. The property was terrible run down, dirty and uncomfortable. We only spent time to sleep and didn't want to spend another minute in the apartment.
The only positive was the location otherwise it felt like a tourist trap. Super dissapointing.

Leisure Family_with_children

8/10

Excellent

02 Apr 2022

Kenneth

It was in a great location near cultural sites as well as food and drinks very close by. It is an older building so not everything was perfect but overall I enjoyed the stay.

Leisure Pet

10/10

Exceptional

27 Nov 2021

Juan

Amazing

Excellent location

10/10

Exceptional

20 Dec 2019

Darwin

Great apartment with view of old town very spacious 2 separate bedrooms very close to Xmas markets..be aware that some apartments are in separate buildings that you have to walk to.

Friends_and_family Family

10/10

Exceptional

19 Sep 2019

Elize

Outstanding! We had to check in late so we were worried that the reception might not let us check in really late. The reception desk is open 24/7. Staff are really helpful and very welcoming. Superb. The property is right in the heart of the historic Old town.Metro and tram stations just a few minutes away. Highly recommended and very pleased about our stay at Prague.

Family

10/10

Exceptional

14 Jul 2019

Verified traveler

Old Town Square Apts was perfection in location, rooms, helpful information with check in. We were a family of 8, 3 adults & 5 children & stayed for 3 nights. I would recommend this hotel as excellent.

Leisure Family

8/10

Excellent

03 Jul 2019

Verified traveler

Convenient location

This was a very nice apartment in a very convenient location near Old Town square in Prague. Walking distance to major attractions.

6/10

Pleasant

12 Jun 2019

Verified traveler

No hot water

Great apartment in a great location. The hot water didn’t work. After 2 calls and about 2 hrs the maintnance guy showed up to fix the hot water. He confirmed it was broke and said it would take an hour for the water in the tank to get hot. Unfortunately, we were checking out and all needed showers before we left. 6 adults and 2 children took cold showers. I asked for a partial refund and was told no because it was an “unforeseen technical difficulty”. I hope others have a better experience than we did. We will stay somewhere else next time.

Family

10/10

Exceptional

04 Jun 2019

Carolyn

Great space, location, value

Loved spacious unit, laundry machine in kitchen, lots of fans to keep air circulating. In heart of all the action but somehow not too noisy. The keys to door are a bit tricky as the lock tends to slide around, but the unit itself was secure. The elevator is very small and it’s platforms are between floors, so there is always a half flight of stairs to walk with luggage no matter which floor you are on. This is not a complaint, just a heads up. We really loved our time in Prague and the price we got during a very busy holiday weekend was s tremendous value.

Family

6/10

Pleasant

07 Nov 2018

Marcie

The apartment was clean and in a good location. It was difficult to get into with three different keys and three sticky locks. We also would have appreciated knowing in advance that after checking in with Reception in one building, we would have to carry our luggage across the square and use Google maps to find the actual unit where we were staying, because the map we were given was very scant.

8/10

Excellent

05 Sep 2018

Wendy

Close to the square 3 minutes walk. So great locat

4 of us in 6 bed apartment. So plenty of room. Found it difficult to locate at first as wasn't connected to reception. But on location, perfect for old town square. Rooms clean & tidy.

8/10

Excellent

31 Aug 2018

steven

Very central spot and secure

Very central spot, secure, kitchen and washing Machine. Lift a bit jolty so chose to use stairs. Great support from the company. Excellent internet.

10/10

Exceptional

06 Jul 2018

Peter

Superb

Fantastic apartment. Everything you need (and more) within very easy reach of main tourist attractions. Equipped with everything, including coffee machine. Huge bath. Rooms are massive. Felt very secure. Just incredible for the price, no just incredible period. I liked it a lot!

Slight negatives (very slight) all the bedrooms ran into each other so you must walk through bedrooms to get to the bathroom. There was some noise at the front at night from drunken English people, but unfortunately this seems difficult to avoid in Prague. Not the apartments fault and they were very helpful when we asked to be accommodated as far away as possible from the stag/hen parties.

Friends

2/10

Poor

13 Jun 2018

Verified traveler

Hot and Loud

We stayed at this property last weekend and had two rooms (11 adults). The website suggests air conditioning is available upon request but they were not available. They are in the rooms but don't function. They had a few small fans but it was sweltering and not enough for the warm weather. Also, while the location is convenient to the city center it is right on top of a very crowded and loud bar that was open until 4:00 in the morning. The floor on the first floor apartment shook and vibrated due to the loud noise. You had to keep the windows open to even breathe because of the heat and the music, shouting, cheering, breaking glass, screaming would keep you up all night long. So do not come to this place if you need sleep!

8/10

Excellent

08 May 2018

meir

Very difficult logistics

No elevator to third floor. No body help me ( 63 years old ) . Reception takes a long time. The apartment is in other building and not in the address of the reservation with no notice before.

10/10

Exceptional

19 Oct 2017

Verified traveler

Large apartment for a great price in a perfect location. I would recommend it to anyone.

10/10

Exceptional

20 Jul 2017

Chas

Spacious and centrally located!

Really wonderful flat in a great part of Old Town. Sure, reception is central to several locations, so you will do a bit of walking. Old Town takes care of that if you want - you can book a transfer through them to drop you at the room. Great fast service. Big place with a lot of room for guests. We were there with our family (kids and grandparents) and it was perfect.

Family

10/10

Exceptional

02 Jul 2017

Verified traveler

Location, friendly staff, size

Great central location yet quiet, grocery and eateries nearby.
Staff were friendly and helpful. Helped us arrange a/c during a mini heat wave when day time high was 92. Cost was $15 per day per unit. Staff also helped us arrange sfe storage of luggage in their office as our train leaves at midnight.
The only negative is, our apartment was 7 minute walk from check in, negotiating luggage on cobble stone streets can be tricky, but we were aware of this based on earlier reviews and communication with hotels, so no surprise

8/10

Excellent

10 Feb 2017

Pritika

Brilliant location, helpful staff.

We were right off the Old Town Square which is a great location to be in in Prague, never had to take public transport, just walked everywhere. Hotel staff were supremely helpful with tips when we checked in. Great experience in all.

8/10

Excellent

30 Jun 2016

Verified traveler

Family stay

Good overall, the apartment is huge for 4 people. The only issue is the drainage in the shower room is very bad, there's water leaking out to the living room after using the shower room. We changed to use the bathtub but the shower head is not under control ! These should be fixed ASAP.

The apartment is not very close to their reception office, should arrange transportation for going to the apartment as it's difficult to walk on the stone road with heavy luggage.

Family

8/10

Excellent

28 Jun 2016

Divya

Nice place but poor service

The apartment is located at a central location, close to old town square and charles bridge. We did have some inconvenience when we were asked to shift to a separate building after check-in, around 500 mts away from the initial location. Though it was a great location, it caused some inconvenience to lug our bags all the way! Would've been good if we were informed about this in advance. Also, the first morning we experienced a power cut for a few hours which set us back by some time

Family

8/10

Excellent

28 Mar 2016

Verified traveler

Nice and comfortable apartment

The Apartment was nice overall. True to its name, it was located right beside the old town square. Despite the apartment only has a single bathroom, the building has enough room to fit at least 8 people. The sofa is also really comfortable to sleep on. The reception is open 24 hours and they are fluent in English with a friendly attitude. You can put your luggage at the reception before checkin and after checkout so you don't have to carry it around the city all day.

Family

8/10

Excellent

08 Nov 2015

Ann

Good Value Great Loacation

Very good value apartment in a very central location for Prague sightseeing, midway between Charles Bridge and the Astronomical Clock. Right in the heart of the bustling restaurant, tourist area but surprisingly quiet in the apartment itself. It was clean and roomy (except for the bedroom which was tiny) and probably better than we expected for the money. Reception staff (in a completely different building) were good in arranging very reliable private transfers to pick us up at the airport and also take us to the train station on departure. Great service overall.

Partner

10/10

Exceptional

06 Oct 2015

Matt

Book it!

I loved the apartments! Very spacious, comfortable, great price, and an incredible location!

Family

10/10

Exceptional

06 Oct 2015

yishai

prague - great location

great location very nice apartment only bad thing reception is not where apartment is d

6/10

Pleasant

06 Oct 2015

Verified traveler

The apartments are allocated centrally and guest have to go personally to collect the keys and deposit them back at the time of check out. IN all probability you will have to walk for 5 1- min with luggage to reach apartment. The apartments do not have lift and higher floors are allotted. Be Careful !!!!

In prague it is advisable to stay away from city centre and commute through public transport.

Family

8/10

Excellent

28 Sep 2015

Somnath

Quite a find in old town square

Not a hotel but a serviced apartment. Beautiful old building tastefully furnished with every facility. It would have been nice to have a small supply of tea or coffee making arrangement. We liked the place.

Family

4/10

Poor

24 Sep 2015

Aaron

Only worth the location

This company owns multiple apartments, and we got a super dumpy one. Bed was hard as a rock, walls thin as paper and of course loud neighbors... And the shower was only a bath.. We had to hold the spout over our head while we showered.. Expensive for how bad it was.

Partner

6/10

Pleasant

03 Sep 2015

Lori

nice room far from office.

Our room was located far from the office and was difficult to find with just verbal instructions and a few quick scribbles on a map by the woman who checked us in. It would have been nice if the directions to our room had been printed in advance. Also, the room was located in a residential building and the directions to getting into our room was unclear (again, just verbal directions). We had to go all the way back to the main office in order to get someone to come show us where our room was in the building ( it was behind a door that wasn't labeled with any door number). that was very frustrating after a long day of train travel.

6/10

Pleasant

03 Sep 2015

Gary

Not worth the money

We stopped for a few days at the end of August. We felt the apartment was overpriced for what it was, there had been little care in considering the layout and it just needed some love to finish off what would be an otherwise impressive apartment.

When they say 2/3 bedrooms, this actually means 2/3 rooms, every room, including the lounge, will have a bed in it. So you have to wait until everybody is up before you relax.

Our apartment was close to the centre, but right above a nightclub....so the 3am music pounding was annoying.

And the key thing is annoying, you have to walk 800m+ with your baggage before and after your stay to collect and return keys.

Family

8/10

Excellent

26 Aug 2015

Leonardo Jr

Convinient and spacious hotel

Great location and very convinient. the hotel accomodation was spacious and nice especially the bathrooms fit for a big family getaway. Staff were really accomodating.

Family

8/10

Excellent

02 Aug 2015

paul

in old town

great stay. great location. had to check in in one location and apartment was in different location and driving Prague is a bit crazy. but all in all good stay

Family

10/10

Exceptional

24 Jul 2015

Karen

Don't look anywhere else!!!

Absolutely excellent stay. Spent one night in Tower Apt on the Main Street. Easy check in, one block to main square, great customer service, beautiful room. Parking was a few blocks away but you can drop your luggage off and then go park

Family

8/10

Excellent

21 Jun 2015

Julie

Old Town Square Prague

Room was good, a bit noisy with Pub down stairs but location great and staff were friendly

Family

10/10

Exceptional

12 Jun 2015

Marcel

Old Town apartment\n

Large, clean, renovated apartment in the centre of Old Town.
Perfect for families. Nice pastry shop nearby.

2/10

Poor

20 May 2015

Luis

They cancelled my reservation without notice

We reserved through hotels.com and received an email confirmation. The day we arrived to the hotel we were communicated that our credit card didn't pass through and that we didn't had a room. We couldn't even book one because they were \"full\" and we were left standing there without a solution. I understand that credit card issues might happen, but what really bothers me is that they didn't sent an email to try to fix it or at least informed me. After a long travel the least thing you want to hear is that you don't have a room

Family

4/10

Poor

02 Mar 2015

Verified traveler

Missing information

Checked in at one location, then had to walk 10 mins to where the apartment really was. Couldn't get into the building - the hotel staff failed to mention that there was a sensor on the keychain to get in. Then the elevator only fit one person at a time. And when we finally got into the room, the ceilings were so low I had to duck. The hotel staff also failed to mention the wifi name and password.

10/10

Exceptional

22 Feb 2015

Verified traveler

Great apartment

The apartment was great and amazingly spacious. Just a minute away from old town square. Only thing we didn't like was that you could hear everything from the main hallway and there were some late arrivals and they were very loud, which you could hear every word they say. It would be great if the owners could address this issue as otherwise it's an amazing accommodation.

Family

10/10

Exceptional

29 Dec 2014

Maria

great location and very spacious.

Great apartment. It was spacious and had everything we needed. There were three of us, and it was perfect. We each had our own room. The location is excellent, right by old town square and a few cool bars/clubs. Highly recommend.

Family

8/10

Excellent

25 Dec 2014

Pat

Pre-Christmas in Prague

This 2-bedroom flat is in an excellent location quite close to the Charles Bridge. What it lacks in amenities like bath gel, face cloths, soap in toilet room etc, it makes up for in space. We extended our stay for three additional days.

Family

8/10

Excellent

20 Dec 2014

Jonathon

Excellent location

Wonderful location. Seconds from the square. Very good value for the price.

Family

10/10

Exceptional

02 Dec 2014

Verified traveler

Great stay in Prague

The apartment was perfect. It was newly renovated, clean and had everything we needed. The location was excellent!! Less then a block to old town square. Prague is beautiful city. We had a great visit. The only negative was that the internet went down in the apartment. Aparently it was old for the whole street so it wasn't their fault.

Family

10/10

Exceptional

25 Nov 2014

Lisa

Fantastic

Great location. Beautiful big apartment! Absolutely loved it. Will be back soon!

10/10

Exceptional

18 Nov 2014

Verified traveler

Overall great accommodation

We recently stayed at the Old Town Square Apartments for 5 days, 4 nights. We arrived at an ungodly hour of 2:30 in the morning due to flight delays. GPS did not recognize the address. Thank goodness for roaming cell phone and a 24 hour reception area. The reception person directed us and we were really just a block away. Our apartment was on a different building from the reception office. Unfortunately, we got a 4th floor apartment without a lift. This meant we had to drag 4 big luggages and a baby stroller on a 4 flight of stairs. (Just remember if you are thinking of stayimg somewhere in Mala Strana or Old Town, it is highly likely that there would be no lifts) My family almost looked for a different hotel but. We checked out our apartment and fell in love with it. We actually got upgraded. Instead of a 2 room apartment, we got a 3 room. When we finally walked out of the apartment,we realized that we were just 100 m away from the Old Town Square. It was a perfect location. To sum it all up, aside from the creaking floor and lift issue, it was a great accommodation. I would still highly recommend this place!

Family

2/10

Poor

12 Nov 2014

Phil

Do not stay at these apartments

The worst I have experienced, see the complaint I have filed with Expedia.

10/10

Exceptional

15 Oct 2013

gamphp

everything is great