Shulamit
this is a 14th century building, superbly located made into a hotel.That to me, a draw. My room was on the third floor, under the roof; the elevator only reaches the second floor. On checkin I was told I would have to bring my luggage up to the third floor myself. The ancient staircase to that floor does not have evenly placed steps, nor are they level, at 90 degree angles-- treacherous. I clung to the bannister and proceeded very slowly throughout my stay. For departure, there was no way I would stand at the top of that staircase with a suitcase whose weight could pull me to a fall and asked for help. The desk attendant the night before my departure said his shift ended before I would be leaving my room and that the person on the next shift was a woman, who could not help. I managed to get all that needed to be put into checked luggage into the piece early-- then had to go downstairs to ask his help because I could not reach the desk using the room phone. He did come up, and about the backpack I also left for taking down, asked, you want me to take that, too? He did but the whole thing was not service to be expected. In general, if one asked for something, staff responded but only in response. Breakfast is heavy on meats; there were vegetables, yogurt, cheese, and bread. The bathroom gets tiny plastic containers of shampoo-- all Hotels.com listed hotels should be required to transition to wall-mounted containers of quality shampoo, soap, and hair conditioner.
