Name: Penz Hotel West
Address: Furstenweg 183, Innsbruck, 6020, AT

8/10

Excellent

30 Jul 2026

Joseph

Perfectly clean; friendly staff fluent in English; sauna was great; lovely on site restaurant

10/10

Exceptional

08 Jul 2026

bobbie

Had a very nice stay, staff were all very friendly and helpful. Room comfortable and dinner and breakfasts great

Self

10/10

Exceptional

21 Jun 2026

chester

The staff are very nice all others I rate it 5 stars. I will definitely recommend this to my family and friends.

Family_with_children

8/10

Excellent

14 Jun 2026

Amy

A lovely modern hotel conveniently located by the airport and a short bus ride from the city center. We did wish the amenities had included a way to make tea or coffee in the room.

Family_with_children

8/10

Excellent

11 Jun 2026

Raquel

Perfect for our needs. Arrived late, flew out early. Hotel is very clean, towels plentiful, lovely views, quiet. Comfortable beds. My only complaints - no coffee maker or kettle in the room and refrigerator was not working. Otherwise all good. Ideal for easy airport access.

Partner

10/10

Exceptional

05 May 2026

Bernhard

This venue, Hotel Penz at the airport, is immaculate. Super courteous staff, clean rooms, an awesome breakfast buffet, and of course in walking distance to the airport as well as the bus station. Highly recommendable!!!

Self

10/10

Exceptional

30 Apr 2026

barbara

Excellent place! I will return adn stay longer! The staff was spectacular adn the room was so very clean adn comfortable. The breakfast was delicious and there were so many options to choose from. Beautiful place.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Helen

One of the best hotels I’ve stayed in. Room beautiful with amazing views everywhere. 5 min walk to airport and half an hour into Innsbruck . Loads of restaurants there. Spa and gym excellent and staff at reception so helpful & friendly. Would highly recommend.

Partner

10/10

Exceptional

22 Feb 2026

Veikka

Clean room, polite staff and excellent breakfast.

Partner

10/10

Exceptional

12 Feb 2026

Jane

Excellent room which has been refurbished since our last visit.

Staff couldn't be more helpful and willing to assist at reception and breakfast room

Partner

10/10

Exceptional

05 Jan 2026

Kirk Elliott

About a 20 minute “F” bus ride from the main Innsbruck station but worth it for the mountain view and quiet neighborhood. I enjoy these family run hotels. The staff were very personal and offered good recommendations. The hotel is modern and clean. The hotel also has a sauna, restaurant and bar for you to enjoy. It’s near the airport but the planes don’t fly late in the evening so it’s mostly quiet. That was a concern of mine but it was a pleasant stay overall.

Self

10/10

Exceptional

01 Jan 2026

Peter

Yes, it all did. The hotel is comfortable and clean. The views are good. Accessibility is amazing. You can walk to the airport. There's a bus (F route) into the center of Innsbruck which takes about 15 minutes. The bus runs every ten minutes to the stop by the hotel. The breakfast in the hotel is good and expansive - include it in your booking.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Donghyun

Very clean and comfortable hotel.

It was very nice travel with my family due to the hotel.

Easy to access both city center and airport!

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Walter

Room cleanliness, comfort and warmth was excellent. No kettle in room to make a hot drink is the only slight negative. Great views of mountains and planes landing and taking off! Hotel perhaps a bit pricey but it was very good. Bus stop next to hotel 20 mins to and from city.

Partner

8/10

Excellent

08 Sep 2025

marianne

No restaurants nearby. But easy walk to airport

Leisure Self

10/10

Exceptional

26 Aug 2025

jecey

Great place to stay!

Leisure Partner

10/10

Exceptional

14 Aug 2025

Juan Gabriel

Really close to Insbruck Airport but also accesible to downtown! Excellent hotel!

Leisure Family

10/10

Exceptional

08 Aug 2025

Robert

Great Property

Very nice property with an outstanding breakfast.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Joanne

Very nice hotel, convenient location, staff very polite and informative

8/10

Excellent

06 Jul 2025

HSIANG-CHIEH

Nice hotel near the Rotterdam central station. A variety of food choices nearby. Nice CP value

Business Self

8/10

Excellent

08 Jun 2025

Chris

Liz at reception was great and really helped us when we arrived early. The hotel was clean and the staff were very friendly and helpful especially the 2 men running the restaurant in the evening. The food there was exceptional. My only issue with the room, was that there were no tea/coffee making facilities, but apart from that it's was excellent and a 5 minute walk from Innsbruck Airport.

Leisure Family

10/10

Exceptional

07 Jun 2025

Lorraine

It was located close to the airport. Hotel was clean and safe! Staff was friendly and helpful! Love our stay! Would stay there again! Breakfast was really good! Sat outside and enjoyed the views.

Leisure Partner

10/10

Exceptional

17 May 2025

Bernhard

Penz Hotel West is conveniently located near the airport, and also adjacent to the public bus network. Moreover, the rooms are clean, the beds are comfortable, and to highlight the staff is super friendly, and the breakfast spread is delightful. It is always awesome to stay at Penz Hotel West.

Business Self

6/10

Pleasant

28 Apr 2025

Deborah

Great proximity to airport. No restaurants on Sunday. Furniture in room was old and lost comfort. Great breakfast. Air conditioning didn’t work.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Anthony Richard

I had a short overnight stay with an early flight the next day. The staff was very pleasant and helpful. The room was modern, clean and comfortable. I think you'll be very content with a stay here. It's a short, easy walk to the main terminal at Innsbruck.

10/10

Exceptional

12 Feb 2025

Craig

Fabulous Hotel

Lovely hotel, every member of staff I encountered was exceptionally polite and friendly, dinner and breakfast were fabulous and the proximity to the airport meant it genuinely was a lovely one minute stroll from the hotel to the check-in desks.

Self

10/10

Exceptional

04 Jan 2025

David

Excellent overnight stop

Very nice family run hotel. An unusual combo so near to an airport.
Restaurant served good food from a fairly basic menu.
Staff were all friendly and obliging, allowing a late checkout free of charge.
I could highly recommend this hotel

Partner

10/10

Exceptional

13 Dec 2024

Caroline

Walking distance from airport. Good transportation to/from centre of town.
We booked an accessible room for a wheelchair user and it was a good room. Would stay there again.

Leisure Friends

10/10

Exceptional

23 Nov 2024

Ryan

Staff was extremely friendly. Room was basic but clean and had a gorgeous view. Breakfast was delicious!

Business_and_leisure Family_with_children

6/10

Pleasant

25 Sep 2024

Adam

My stay

Check in seemed to take a long time as we were checked in by the staff all together. This is something I haven't experienced before and would expect it to be individual. I didn't have an evening meal or any drinks therefore I can't pass comment.

Business

10/10

Exceptional

20 Sep 2024

Dawn

The front desk and breakfast staff were wonderfully helpful.

Friends_and_family Friends

10/10

Exceptional

22 Aug 2024

Tim

This is undoubtedly a hotel that has a customer focused approach . The staff are polite and considerate. The facility is new and well kept . Incredible value for money !!

Leisure Family

10/10

Exceptional

28 Jun 2024

Philip

A Good Hotel

Met at reception by a charming and smiling receptionist who quickly checked us in. Our room is spacious and has all the amenities you would expect.The only criticism would be the lack of tea/coffee making facilities. I would highly recomend this hotel.

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

Margaret

This was such a lovely hotel - especially for an airport hotel. Lovely modern amenities and a spacious room. Not sure there was much going on in bar or restaurant, but that didn’t bother me.
An easy 5 minute walk to the airport, and it you are coming from the city, a €3 bus ride on the F line drops you off across the road. Too easy.

Leisure Self

10/10

Exceptional

02 Mar 2024

Lauren

Excellent

Stayed for one night. Check in and restaurant staff were wonderful, room was clean and comfortable and breakfast was excellent. 5 minute walk from the airport, would definitely stay again

Self

10/10

Exceptional

11 Feb 2024

Nav

Overall excellent stay. Only a 5 minute walk from the airport and right beside a bus station to downtown. Hotel staff are all very friendly and accommodating! Will take the time to help you with plans in the city and mountains. Room was excellent as well.

Leisure Self

10/10

Exceptional

22 Dec 2023

Jack

The staff were excellent - extremely helpful. We arrived around 11am with our luggage and 8 month old the day before our flight out of Innsbruck.

They had us checked in with a cot set up within 15mins so we were able to relax straight away.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2023

Shaukat

Nice Clean hotel

We stayed one night at the hotel, our room was clean and spacious with clean and nice bathroom/toilet. Cleanliness is very important to us and this hotel lived fully up to our standard. Nice breakfast with different choices, you can ask for boiled egg or an omelette prepared for you, there was fresh fruit, different cereals, chees, and some sweet choices as well. Free parking space is close and with plenty of parking spaces. The city is around 10-15 min drive or you can take a but from outside of the hotel. All in all a good experience and will definitely stay here again.

Partner

10/10

Exceptional

10 Oct 2023

ELAINE

5 minute walk to airport

Leisure Partner

4/10

Poor

04 Oct 2023

Phillip

staff was incompetent. signage at property was inadequate. twenty step climb with luggage required to enter property. no in room coffee or tea service.

Leisure Family

10/10

Exceptional

22 Sep 2023

Casey

Penz Hotel West was a perfect place to stay to board an early flight. It is a short walk, 5 minutes, to the terminal. The dining room facility is beautiful and the food there is fabulous.

Partner

8/10

Excellent

30 Aug 2023

Stephen

The room was very nice, clean and quiet. The staff were friendly and helpful. It was very convenient for the airport. The free bus pass into town was also a nice touch. The breakfast was rather expensive at Euro20 and a minor issue: the bathroom extractor was ineffective. However, I would choose to stay again.

Business Self

10/10

Exceptional

16 Mar 2023

Joseph

Very good airport hotel

Business

10/10

Exceptional

19 May 2022

Armando

Just PERFECT!!

Leisure Family

10/10

Exceptional

07 May 2022

Graeme

Hotel is modern, clean and spacious. Staff were extremely friendly and helpful. Breakfast was great, lots of selection and quality. Very enjoyable stay!

Leisure Self

10/10

Exceptional

20 Feb 2022

Jeremy

Very convenient for the airport. No more than 5mind walk.

Leisure Family

10/10

Exceptional

30 Oct 2021

Andrus

Nice, clean and super location

Business

8/10

Excellent

02 Feb 2020

Verified traveler

Nice walking location to Innsbruck airport with free parking across the street.

Leisure Friends

10/10

Exceptional

28 Jan 2020

Verified traveler

Quick snowboarding trip to Innsbruck

Great hotel and perfect location for getting to ski runs in the Innsbruck area. 2 mins walk from the airport!

Self

8/10

Excellent

27 Jan 2020

Verified traveler

The room was not warm enough. There was no one to talk to. No phone in the room to call reception.
Also, very weak stream of water in the shower. Yet, very close to the airport so that we convenient.

Leisure Family

10/10

Exceptional

25 Jan 2020

Christopher

Great to stay the night before your flight

I use this hotel staying the night before my flight back to the UK after a business trip in Saint Anton

Business

10/10

Exceptional

22 Jan 2020

Verified traveler

Being right next to the airport, this hotel was so convenient for my early morning departure. The room was very modern and clean and the bed/ pillows very comfortable. I would definitely stay here again!

Leisure Self

6/10

Pleasant

21 Jan 2020

Edward

I arrived by about 6PM - not terribly late - yet there was nobody on front desk to check me in, and no bell to ring, no sign explaining what to do etc. to get attention, I just had to wait around - I waited 5-10 minutes before anyone showed up and there was no apology or explanation for the delay. According to another guest also waiting to check in, this was typic

Self

8/10

Excellent

21 Jan 2020

Verified traveler

Excellent hotel, although a shame no restaurant on a Sunday night.

Leisure Self

10/10

Exceptional

13 Jan 2020

Mark

Convenient stop over stop for Innsbruck airport

An excellent spot to stay over for early flights from Innsbruck airport

Partner

8/10

Excellent

01 Jan 2020

Verified traveler

We arrived earlier than planned, but didn't need to wait for the room. The service is quite basic, but the room is clean and tidy, the facilities are working well other than that the phone in our room was not connected. There was no kettle in our room till I walk to reception and asked one, (as the phone is not working). The location is next to the airport, so the nearby shops are located in the airport which is 10 min walk away.

Friends_and_family Family_with_children

10/10

Exceptional

31 Dec 2019

Verified traveler

Staff was very friendly and accommodating at breakfast.

Leisure Family

10/10

Exceptional

22 Dec 2019

JF

Short walk from the airport terminal which is very convenient. You can also catch a bus to downtown outside the hotel that takes 10 minutes. Great hotel if you ha e to catch an early flight, they have A basic breakfast starting At 5:00 am which is more than enough and more than I was expecting.

Business Self

10/10

Exceptional

11 Dec 2019

Lauren

Great airport hotel

Very nice hotel and couldn’t be closer to Innsbruck Airport

Partner

10/10

Exceptional

20 Oct 2019

John

Very nice stay

Front desk staff was very friendly, and after a long day of travel, the spa/sauna was invigorating. Clean, modern hotel.

Business Self

10/10

Exceptional

03 Oct 2019

Michael

Really good deal

Close to a bus stop that was very convenient to catch. Super shower and staff. Actually quite quiet for being very close to the airport.

Partner

6/10

Pleasant

03 Oct 2019

Fiona

Good except for faulty electronic shutters going o

This hotel was great all bar one fairly major component. The rooms have electronic shutters on the outside of the windows to control light etc.
Unfortunately mine had a mechanical fault at 3:30am and went up and then down on its own accord (apparently due to the weather I was told) which you cannot sleep through due to the noise. So my sleep was heavily compromised. The hotel apologised but with no offer for any compensation.

Self

10/10

Exceptional

30 Sep 2019

David

Don't just book for one night!

We hadn't actually intended on staying at the Penz West, but British Airways, in their finite wisdom decided to cancel our Saturday flight, rescheduling it for the following day.
Long story short - the Penz, being practically in the airport, was the ideal choice for our 'enforced' stay.
Well! What a wonderful, *wonderful* choice it was, too.
This hotel is \"just\" an airport-hotel... but it so isn't!
For starters, the room-rate is about the same as a mediocre B+B in the UK, but the UK's \"top\" hotels would struggle to come *anywhere near* this place for cleanliness!
The smartness and courtesy of the multi-lingual staff made you wish you'd booked for longer, taking advantage of their offer of hints and tips for a night out in Innsbruck.
The bar is small, immaculately maintained and kept by an incredibly well turned out chap, who was attentive, efficient, discreetly aware and everything you could wish for. He also took care of us in the restaurant!
The room was an utter joy.
Spotlessly clean (this IS Austria, after all) superbly slick and modern (the sliding, frosted-glass door to the bathroom was an instant hit with my Other Half!). The walk-in shower was massive, as was the mirror. The bed was extremely(!) comfortable, and the wardrobe contained a safe AND a small fridge.
When you stay, try and get a room facing the airport, for the view in the morning looking down the valley is quite simply beautiful!
*Highly Recommended!*

Partner

10/10

Exceptional

08 Aug 2019

keith

Not bad

Good hotel service good rooms to small no cupboard space

Partner

8/10

Excellent

15 Jul 2019

Verified traveler

Clean close to airport comfortable beds nice view of the mountains

Leisure

10/10

Exceptional

26 Jun 2019

Tony

Modern nice hotel with great rooms. Waterfall showers ect. Walking distance from airport as well. About a 2 minute walk.

Business Partner

8/10

Excellent

21 Jun 2019

Verified traveler

It was close to the airport so we could walk there early in the morning. It seemed newly renovated. It was nice and quiet

Leisure Family

10/10

Exceptional

17 Jun 2019

Neha D

Right by airport

Basic but nice hotel room super close to airport (5 min walk). Great for staying a night while coming in or leaving, but if I were staying longer I’d def stay in town where I can walk to everything

Partner

6/10

Pleasant

04 Mar 2019

Kim

Overpriced with rude staff

There was a very rude male staff member on at night. No water in the sauna, and despite requesting water to be brought up, said staff member refused because it wasn’t busy enough. Agoda advertised that there was a hot tub, but there isn’t, so we were very disappointed. When we asked about a shuttle to the airport which is .6km from the hotel, the hotel tried to charge us 15 EUR for a 6 minute walk which is ridiculous. Overall, the hotel is extremely overpriced for what you get. Water in the rooms would have been nice too.

Partner

2/10

Poor

01 Mar 2019

Christian

The hotel has a great location for flying in and out of Innsbruck, literally a five minute walk. Check in staff was very nice.

The main issue with this hotel is the fact that there was no air conditioning in the rooms. The room was very hot even though being here at the end of February. Right next to the airport and on a busy street makes it noisy if you open the windows. Calling down to the front desk they said that the “economy “business rooms do not have air conditioning, only the superior rooms. A colleague was staying in superior room and when he looked into it, they said there was no air-conditioning. I don’t understand why there needs to be dishonesty. Very uncomfortable sleeping all night due to the heat and noise

8/10

Excellent

17 Feb 2019

Verified traveler

Nice hotel, decent sized room, nice and clean. The staff were very helpful. Dinner choice was quite limited but the breakfast was good. It is only about 500m from the airport which is why we chose this hotel. Would stay again if we needed a hotel next to the airport but it's definitely worth going to Innsbruck centre if you want some character etc!

10/10

Exceptional

21 Jan 2019

Verified traveler

Great hotel and staff very clean and very close to the airport. Ideal location for an early flight!

6/10

Pleasant

07 Jan 2019

Zula

There was no shampoo.
Check out time was noon but cleaners start opening the door from 9.30am without knocking.

10/10

Exceptional

29 Nov 2018

Verified traveler

Beautiful hotel with shuttle to airport, definitely stay here again

10/10

Exceptional

29 Nov 2018

Verified traveler

Quite comfortable and modern hotel. 10 minutes by car from Munich airport

8/10

Excellent

04 Nov 2018

Madyamombe

Excellent hotel great location just next door to Innsbruck airport, downside hotel restaurant was closed but the hotel staff directed us to a nice restaurant just across the road

8/10

Excellent

18 Sep 2018

Verified traveler

Great location. You can walk to the airport in less than 10 minutes. Room is alright, altho bed is hard and light in bathroom lights up entire room.

10/10

Exceptional

15 Sep 2018

Scott

Loved the spa! Only thing that lacked was cotton sheets. Synthetic material is uncomfortable for me,

10/10

Exceptional

02 Sep 2018

Tamar

Walking distance from Innsbruck airport

We enjoyed this modern, comfortable hotel with the excellent breakfast.

Partner

10/10

Exceptional

02 Sep 2018

IAN

Excellent choice for Innsbruck.

Very well appointed hotel. Clean & modern decor. Right across from airport yet not excessively noisy. Easy access to centre of Innsbruck with 1 bus ride. Free parking (rare in Austria in our experience).

Partner

10/10

Exceptional

30 Aug 2018

George

Friendly staff,very good food, 5 out of 5 highly recommend the hotel

8/10

Excellent

26 Aug 2018

Verified traveler

The stuff is amazing and very helpful. Good breakfast as well and quick check in

Family

10/10

Exceptional

21 Aug 2018

Verified traveler

Great room, lovely breakfast

Bus stop into town is right outside the hotel and there is plenty of parking

8/10

Excellent

18 Aug 2018

Chris

Great night of sleep. The breakfast was awesome.

10/10

Exceptional

30 Jun 2018

Verified traveler

My family loved everything about our overnight stay: from our check-in to check out. A cozy family room overlooking the mountain scenery, a surprised sumptuous breakfast that we thought was not included in our package, friendly and helpful receptionists who even lent us an umbrella and a bus station nearby. Wish we could have stayed longer. Very highly recommended.

Family

10/10

Exceptional

18 Jun 2018

Kerry

I will definitely stay here again. Grand view and room was comfortable. Clean and modern.

Friends

8/10

Excellent

16 Jun 2018

charles

It was a good, clean place

The hotel was about 10 minutes from downtown Innsbruck and was quite nice. The breakfast was excellent a little bit of everything. Tennis, great walking beautiful scenery.

Partner

10/10

Exceptional

15 Jun 2018

Blake

Great modern hotel. Nice and clean.

8/10

Excellent

08 May 2018

Mårten

A good airport hotel

A really nice airport hotel. Of course with the airport as nearest neigbour the local area score goes down but with mountains in the sorrounding it really doesn´t matter.

I will stay here again.

10/10

Exceptional

02 May 2018

Ali

Good place to stay nearby the center

Great stay near to the city center. Room spacious with nice view

8/10

Excellent

13 Mar 2018

Verified traveler

Nice hotel close to the Airport

early morning flight, to drop of car, and a nice evening before the long flight home

8/10

Excellent

12 Mar 2018

Carlos

Solid Place

Very nice staff. Located near train station. Good thing we got a balcony view with a door since there is no AC.

Family

10/10

Exceptional

18 Feb 2018

D

Pretty good overall

staff was nice, breakfast was great and room was great, only thing is that is a littl ebit far from zentrum so its great for someone in a car or willing to be near airport. overall good choice

Partner

6/10

Pleasant

29 Jan 2018

Richard

Very convenient for airport

A convenient hotel in walking distance to the airport. Quiet. Reasonable dinner choices. Fitted the bill for an airport hotel. Good mountain views

Partner

10/10

Exceptional

26 Jan 2018

Sandra

Lovely hotel, very close to airport.

Very modern hotel, easy to get to by bus from innsbruck. 5 mins walk to airport. Lovely clean rooms. Bar area and restaurant lovely.

8/10

Excellent

10 Dec 2017

Marie-Andrée

Perfect place quite easy way to historical distri

Nice quiet room, excellent breakfast, delicious coffee lattee, easy way by bus to historical district, 10 minutes max. free parking.

10/10

Exceptional

19 Nov 2017

Kyle

Great hotel!

Hotel was very nice and clean, hotel staff were friendly. Beds were comfortable and most importantly rooms were very clean. Breakfast in the AM was nice! Would definitely stay here again.

8/10

Excellent

26 Oct 2017

Allen

The hotel is very good but not centrally located if you are visiting Insbruk as a tourist and want to spend your time in down town. There is a bus line pretty close to the hotel, that made things a lot easier. You can buy your tickets on the bus, dom't waste your time trying to figure out the machine. People at the hotel reception did not know much about tourist attractions and could not recommend what to do, but everyone was very friendly. Breakfast is delicious!

Partner

10/10

Exceptional

03 Oct 2017

Brian

Lovely hotel, excellent staff. Bit far out of town but good bus service very near.

Partner

10/10

Exceptional

27 Aug 2017

Francesco

Beautiful location.