Name: Kaiser Max Design Appartements
Address: Herzog-Friedrich-Straße, 23, Schlitters, 6020, AT

10/10

Exceptional

25 Jul 2026

Shan

Right in the heart of town - excellent location. Lots of windows, very spacious.

8/10

Excellent

11 Jul 2026

Alan

The location was perfect, couldn’t have been more central with view of the golden roof. In the evening there was the noise of the cafes below but it didnt bother us. Had it been warmer then the lack of aircon might have been an issue but there were fans in the room. We enjoyed our stay albeit only for one night.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Colby

We loved the location of the property, the view from the room was amazing. It was clean and was accurate with the listing description. Check in was easy and response time from property staff was quick and helpful.

Family_with_children

8/10

Excellent

27 Jun 2026

Allison

We enjoyed our stay in Innsbruck. This hotel is very centrally located. It was clean. We didn’t really use the kitchen so I cannot speak to how well it was stocked. Check-in was very easy— we did the check in online as prompted in an email which made the process very easy. We only had to pay taxes at check in. We stayed during the massive heatwave and the room was almost unbearably hot. They did provide a portable AC and fan which tried to provide some relief but it is hard to do so when the temperature is over 90. It would eventually cool off a little after midnight. Having read the listing and reviews we were prepared for no AC, but I think having the ability to open and close windows would have helped greatly. They were locked shut. I asked about this and was told no. During normal temperatures though this would not be an issue. Otherwise, it does appear that many concerns expressed in previous reviews have been ameliorated. Overall this met our needs and our only complaint would not have been an issue if temperatures were normal.

10/10

Exceptional

25 Jun 2026

Dustin

Best location. Kids loved the bunk beds.

Family_with_children

10/10

Exceptional

01 May 2026

Nick

Fantastic location in old town, with big spacious apartments

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Stephen

Beautiful spacious modern apartment with a lovely balcony that affords great views of the mountains. Situated right in the middle of the old town near sights and restaurants.

Self

10/10

Exceptional

13 Feb 2026

Tina

Spotless and beautiful!

Leisure Family

10/10

Exceptional

02 Jan 2026

Shirley

Clean & spaces room. Wonderful location, easy access to all sightseeing places.

Leisure Family

10/10

Exceptional

19 Dec 2025

Katryna

Staff were great, room was spotless and perfect view. This is my 4th year staying with Kaiser Max! Hoping to come back next year!

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Alexander

Location great. Apartment worked well for family of 5. Kids lived bunked beds

8/10

Excellent

05 Sep 2025

Tina

Overall we had a great stay at Kaiser Max apartments. The restaurant downstairs had great food without even needing to go outside. The owner was very kind when we spoke with him and gave us extra perks for our room. When booked on Expedia, they wouldn't give us the room code until we payed an additional room cleaning fee that was not transparent on the listing. While staying there, there was very loud construction outside the window, though this is out of the control of the property managers. With no AC, the bunks get quite hot at night.

Business

10/10

Exceptional

21 Jul 2025

Sarah

We stayed in Innsbruck in July as a family of 4 with two children, ages 12 & 17.

Parking- Although there is no onsite parking, there is an offsite paid parking garage around a 5 minute walk from the apartment that was easily walk-able.

Communication & Check-in- The communication was limited but informative and the Check-in was seamless. You access the entrance to the Apartment via a restaurant and check in with the hostess. The apartment elevator is right inside the door to the restaurant and easily accessible once you check in. The process took only a few minutes and was very easy. The building felt very secure, clean, and safe.

Apartment- The apartment itself had two bedrooms, a pull out couch in the living room, a kitchen, and a nice large bathroom. The space was very clean and modern, and gave us ample room to spread out as a family. The air conditioning wasn't strong, but the windows were able to be opened and let in a welcomed cool breeze.

Location- You CANNOT BEAT the location of this apartment. I honestly had no idea when we booked it how great it is. Located in the main square of the city, you simply have to look up for the apartment building entrance to see the Golden Roof. Almost everything the city has to offer is within steps of the building entrance and easily walk-able.

Leisure Family

10/10

Exceptional

04 Jul 2025

Richard

The directions to the apartment were a little confusing so took us a little longer to find; however, the building is located next to the old town tower, which is a good landmark and easy to find.
The apartments are above a cafe and are very clean, modern and fresh looking. We arrived in the middle of a heatwave so the building was probably hotter than normal, with fans and windows in use instead of AC, but this is typical for many European locations.
We had plenty of space for our family to spread out and loved the central location within the old town as we could walk everywhere. Didn’t see the staff apart from check in but they were very friendly and there for help/questions if needed.
There are cafes, restaurants and shops within mins/seconds walk from the apartment building so everything is close by, which is a great plus on top of the quality building.
Would highly recommend the apartment as a ideal location to explore Innsbruck and the surrounding area from.

Leisure Family

10/10

Exceptional

26 Mar 2025

Jeffrey

Great place! Yes, check in could be annoying but other than that what an amazing place! I’ll def stay here again

Leisure Family

10/10

Exceptional

28 Feb 2025

Lisa

Loved this area and the privacy

Leisure Partner

10/10

Exceptional

30 Dec 2024

Meghan

Location is perfect. We stayed in Studio on 5th floor with 2 adults and 2 kids (12,9). Plenty of room and exceeded our expectations.

Leisure Family

10/10

Exceptional

20 Dec 2024

Rebecca

The apartment was in an excellent location and very clean. It was well-equipped with essentials like towels, pillows, a hairdryer etc. However, there was an oddly placed planter in one of the rooms, seemingly used to cover some exposed pipes. The check-in process was smooth but unconventional, as the restaurant host also served as the apartment manager and was only available between 3:00 and 9:00 PM. We considered storing our luggage after checkout, but there was no one to assist since the restaurant didn’t open until 3:00 PM.

Leisure Family

10/10

Exceptional

12 Dec 2024

Katryna

3 rd time staying at Kaiser Max! Absolutely love this place! I will be back next year!!!

Friends_and_family Friends

10/10

Exceptional

17 Sep 2024

Jeffrey

Amazing property! The room had a wonderful breakfast nook with a view of the Goldenes Dachl. We loved staying here.

Leisure Family_with_children

8/10

Excellent

21 Aug 2024

Maureen

Amazing location and helpful staff. There was a heat wave so lack of air conditioning wasn’t great, but my understanding is that this is usually not an issue under normal weather conditions.

Friends_and_family Family

8/10

Excellent

11 Aug 2024

Verified traveler

Cute apt. Horrible check-in experience

We had a very painful check-in process. This is a small apartment building, not a typical hotel. We arrived on a Sunday and there was no staff, despite arriving during the advertised check-in hours. Hotels.com was no help. Finally we received a text from staff requiring more money in order for him to come check us in, despite having paid in full through Hotels.com.
Once we finally got in the apt, the rest of the stay was smooth. The apt is in a great location and is in good condition. It was very warm with no AC, but it’s common not to have AC.

Friends_and_family Family

4/10

Poor

10 Jul 2024

Megha

Construction going on. No AC in the property so had to open the windows to bugs and construction. Water from the bathroom spills over to the living room if towels are not kept sufficiently. Extra towels.are $2 Euro each.

Leisure Family

8/10

Excellent

03 Jan 2024

Christie

Perfect location, a little noisy but didnt affect us as much as we thought. Good space, fell in love with the window view.
Only negative was pillows not great, and becareful as water can leak out of bathroom. Everything else great

Leisure Family_with_children

10/10

Exceptional

16 Dec 2023

Natalie

Very friendly staff. Amazing location and great spacious room

4/10

Poor

26 Dec 2022

Graham

We spent a lot of money to stay here so my expectations were pretty high. Wi-Fi signal was non existent in most of the place, which is tough when you travel internationally and get no cell service. I scanned the network and there were 41 devices on the Wi-Fi, I just don’t think the owner has kept up with the infrastructure needs to serve a whole building.
No flexibility on late checkout… usually people will at least offer a few minutes or a solid explanation why we need to be out promptly at 10. Again, traveling internationally this is something to consider as 10am is early.
There were little kids slamming around the floor above nearly all hours of the day and night, so it was hard to sleep for the few hours we were there.

Leisure Family

8/10

Excellent

21 Oct 2022

Matt

Was a pleasant experience. The room location was amazing. Top floor of building next to ancient clock tower looking out on popular square. You enter the Apartment via a restaurant. Great location. Only snag was they charged me with an unexpected cleaning charge of $35 upon check-in. I would stay there again.

Leisure Self

10/10

Exceptional

18 Sep 2022

Karen

This apartment was outstanding. Attached restaurant was a big benefit with helpful staff. Our view from apt. 5 was fabulous! Right in the middle of everything you want or need. Very clean with all amenities and charming.

8/10

Excellent

11 Sep 2022

Kyle

Great apartments and location!

This is a great place! Located right in the middle of old town and the apartment is awesome - everything you need! Communication wasn’t the best - the apartments are located above a bar and the bar was closed when I arrived so I had to troubleshoot. When I connected - they were super helpful, but it was unexpected and not the best after a long trip to arrive.

Room was great but I was at the top and it was pretty warm. The AC unit didn’t have a tube to feed the hot air out the window, so it blew hot air out the back as well and the Gold member perk (bottle of wine) wasn’t in the room. Not a big deal as it is pretty circumstantial, but worth noting. I would definitely stay here again. The location and value and definitely worth it!

Business

4/10

Poor

17 Apr 2022

Songvit

I asked them before booking about keeping my luggage before check-in time. And the staff said \"yes, they can keep my luggage\". But when I arrived the staff tell me to keep my luggage at citylocker instead.

Leisure Partner

10/10

Exceptional

09 Jan 2022

Victoria

Fantastic holiday and gorgeous apartment!

Amazing apartment in a fantastic central location!
The decor was very tasteful, the beds very comfortable and it was well stocked in terms of kitchen utensils.
The only down side was the dining area was extremely cold because the windows are old and so to eat in that bay window, which has the most incredible views meant you had to wrap up in a big blanket. The views and location are incredible and so it was a small price to pay. But it could do with something putting around or on the windows next to the table to prevent all the draughts.
Absolutely wonderful time there though and would love to come back. Though being charged 50€ was too much for a very small real tree too!
Hope to come back one day though as best Christmas I’ve ever had.

Friends_and_family Family

8/10

Excellent

27 Dec 2019

Minna

Spacious apartment with two beds, very clean and modern in design. In a great location, right in the heart of old Innsbruck. The apartment felt hot and stuffy and we couldn’t figure out how to cook it down, and the linens and towels were really minimal. It was fine for one night.

Leisure Family

4/10

Poor

21 Nov 2019

Verified traveler

Price Not Clear - Bathroom Door Transparent

The front desk refused to let us in the apartment, demanding we pay per person. Something not clarified at the booking. Also the bathroom door is basically transparent so it was very uncomfortable for our group to share the space. Despite the central location, I would not recommend this property to anyone.

Friends_and_family Friends

8/10

Excellent

05 Oct 2019

Verified traveler

Great location, however better directions needed as it is not marked well. It is above a restaurant and there is no actual check in counter . The pillows are too big and uncomfortable.

Friends_and_family Friends

10/10

Exceptional

30 Sep 2019

Verified traveler

Very nice spacious apartments with a great view and location of the old town. Staff were really friendly

Leisure Partner

10/10

Exceptional

26 Sep 2019

Verified traveler

Beautiful, modern apartment, very roomy, extremely central location (was quiet though). Comfortable bed. Very friendly and helpful staff. Wished I could stay longer than just one night.

Leisure Partner

10/10

Exceptional

22 Sep 2019

Verified traveler

Great location, property is beautiful and staff is super friendly !

Leisure Partner

8/10

Excellent

24 Aug 2019

Verified traveler

It was a huge apartment, with comfortable beds. Whilst modern inside some aspects were poorly finished including the pipes coming from the floor of one bedroom. It was large so they didn't get in the way. Plus the shower didn't drain so you had to be careful not to flood the hallway. Location was great and quiet at night.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2019

Robert

Great Location

Wonderful room above a restaurant on one of the main streets in Innsbruck. The windows looked right out onto the walkway (we were on the second floor), which we loved. The apartment was spacious and very well decorated...very modern.

Partner

6/10

Pleasant

08 Jul 2019

Verified traveler

Nice apartment. Plenty of room. Great location.
The guy at the cafe entrance gives you the keys and that is it.
We needed a sheet for the pull out bed and he got it for us, but he made it clear he runs the cafe and there is no one to help with anything related to the apartment.

Leisure Family

8/10

Excellent

08 Jul 2019

F

Apartment was great - a few signs of wear & tear. Very convenient to have 2 bathrooms & a washer & dryer. The master bedroom is amazing. Fantastic location with a wine bar downstairs and close to everything. Loved it!

Family

2/10

Poor

03 Jul 2019

Nick

This was an AWFUL experience. I do not believe they should have rented this room in the condition it was in. There were pipes in the middle of one of the bedrooms and we were left with a metal key whereas other rooms had magnetic locks. Very clearly in the middle of a renovation and not fully furnished.

PROS
-Place is big and clean
-Location in middle of Old town

CONS
-Bedroom had an empty plant planter in the middle of the floor. Upon closer inspection, it was there to hide two metal hoses stick up out of the floor.
-Central location makes hotel loud especially when the only windows are off of the courtyard so everything echos.
-Shower was clogged and leaked into the hallway. Their solution was more towels.
-Bathroom door is a sliding glass door that only has the middle part of the door screened out. Not private at all.
-Windows are not easy to fully open.
-Ceiling lights don’t fully turn off. Always a light glow inside all rooms, like stars in the ceiling sky. Very annoying.
-They take street garbage bins through the main elevator. Smell is nauseating. They are lucky I didn’t throw up on the elevator. They do this right before check out too.
-No air circulation available because of window positioning and no fans.

Leisure Family

10/10

Exceptional

28 Jun 2019

Craig

Amazing apartment, location needs fan or Air con

Stunning apartment and location view of goldenn roof and mountsins, easy check in out in cafe, just needed at least a fan or zircon as it was 35c outside and in

Partner

10/10

Exceptional

11 Jun 2019

Sharad

Great experience!

Really nice apartment...well located

Partner

10/10

Exceptional

05 Jun 2019

George

Great location in in the middle of old town. Easy check-in/check-out. Staff was extremely friendly.

Family

10/10

Exceptional

04 Jun 2019

Christopher

One of the Best Ever

This Apartment was nothing but outstanding. In the middle of the old town main square surrounded by bars, restaurants and shops. I don't usually write reviews and if I do only short and sweet, but this deserved my time. Only one tip, if you are driving you need to use a public car park the one I recommend is BOE Rethausgarage about 3 mins walk away and is 18Euro for 24 hrs.

Partner

10/10

Exceptional

29 May 2019

Verified traveler

The view of the mountains was amazing. It was noisy at night & early morning due to the location. But for a view like that, it was worth it.

Leisure Partner

10/10

Exceptional

17 May 2019

Verified traveler

Best hotel in Innsbruck. It is the most centrally located and has a modern comfortable interior

Leisure Friends

8/10

Excellent

13 May 2019

Verified traveler

Nice hotel in great location. Use the safe.

Really great hotel/apartment in the heart of downtown Innsbruck. Excellent coffee shop on ground floor. My one piece of advice is to use the in room safe. We left with one less watch than when we arrived. We know the watch was last seen in the room but when we left, it was no where to be found. We notified the staff but it was never found after the room was cleaned up. I can't say that it was taken, but my daughter did make the mistake of leaving it out. It was a moderately expensive watch from a known designer.

Family

10/10

Exceptional

11 May 2019

Verified traveler

Location excellent, very quite, modern.
Massive apartment with all amenities, loved it.
Only downs were we were taken to wrong apartment originally and sometimes issue with door lock but these instances were handled well,
Overall we loved it and would stay again

Leisure Partner

10/10

Exceptional

05 May 2019

Verified traveler

Big room, good view of the Golden Roof which we could see from the room and great choice for a vacation.

Leisure Partner

10/10

Exceptional

05 Apr 2019

Verified traveler

Great location, super fun space - plenty of room for family of five to relax each day!

Leisure Family

6/10

Pleasant

03 Apr 2019

JIAN

the home power was off twice

Family

10/10

Exceptional

23 Mar 2019

Verified traveler

Great place in the most perfect location in Innsbruck

Leisure Family

10/10

Exceptional

14 Mar 2019

Verified traveler

Fantastic property! Right in the heart of Innsbruck! Quiet and clean! I would recommend for friends to stay there.

Leisure Partner

10/10

Exceptional

05 Mar 2019

Verified traveler

We had an absolutely wonderful stay in this gorgeous and spacious apartment in the most ideally located spot in Innsbruck. It took is ten minutes on the bus to get from the airport and it's a five minute walk (fast) to the train station and right next to everything you could need. The best part about the stay was that the lovely host, Jadi, was always responsive, friendly and helpful with any queries or necessities we had.

Thanks guys! Will definitely book again on our next trip to Innsbruck!

Leisure Friends

10/10

Exceptional

21 Feb 2019

Verified traveler

Apartment was excellent. Fantastic views. Was let down because the balcony door was broken and so was the wardrobe door. Was also disappointing that only croissants were available for breakfast

Friends_and_family Partner

10/10

Exceptional

29 Jan 2019

Verified traveler

Beautiful apartment in good location. Check in was easy and quick

Leisure Partner

4/10

Poor

28 Jan 2019

Verified traveler

Nice hotel, location and staff. However avoid any room looking over the Main Street on a Saturday night. We were kept up until 3:30 with drunks shouting in the street. Additionally, a number of them were staying in our hotel and the noise travels really badly in the stairwells. It felt like we were being attacked from both sides.

Leisure Friends

10/10

Exceptional

27 Jan 2019

Denise

Highly recommend this place if you are looking for a service apartment in Innsbruck. The apartment has a kitchenette and well equipped.

However, if you are a light sleeper, please be aware the noise from the street in the morning.

Leisure Partner

10/10

Exceptional

03 Jan 2019

Verified traveler

Excellent situated in the centre of town and close to a regular shuttle bus to the ski slopes

Leisure Family

10/10

Exceptional

14 Oct 2018

Verified traveler

Lovely, modernized building. Spacious, well appointed apartment. Perfect location in Old Town. Pleasant, courteous staff. Great communication before and during our stay. Highly recommended

8/10

Excellent

15 Jun 2018

Verified traveler

The apartment is beautifully updated and very clean and comfortable with one major downside. No AC. Without AC you are stuck opening your windows just to survive the heat to find that in Innsbruck people stay up through the night. The apartment is located in the busiest part of Innsbruck meaning loud noises all night. The worst two nights of sleep of our European vacation. We love Innsbruck and just wish the Beautiful apartment had AC.

10/10

Exceptional

09 Jun 2018

Franklin

Kieser Max Apartments - Innsbruck

Amazing location, right in the heart of old town Innsbruck. Very modern and very clean and upscale with the ability to cook in your room if so inclined. The staff was great and the cafe they also run below has great food, wine and service. The only trade off for staying so close to the action is the late night noise from the guests eating and drinking in the restaurants along the street. We had ear plugs so we had no issue. We would give it a very high recommendation for anyone wanting to experience old town Innsbruck in great accommodations.

Family

2/10

Poor

01 Jun 2018

N

Stuffy, noisy and tobacco smoke prevent sleep

Okay the location is really cool and Innsbruck is an amazing place but don’t waste your valuable vacation time in this place. It’s one of the most expensive places we stayed in our 6 month travel through Europe and was one of the worst for the value. The apartment provided the bare necessities and was missing things like a dish towel or a chair to sit on to watch tv or read a book. Given, it’s not the property owners fault that the noise from the restaurants, fountain and square across the street persists until 3 in the morning, and that the street cleaning and garbage trucks arrive en masse at 6. However, the lack of air conditioning or air circulation in the room forces you to keep windows open or succumb to the heat and so the noise is unavoidable - all night long. Augment this with tobacco smoke from tenants within the other apartments filling your apartment when you open your door and you have one of the worst sleep options in Innsbruck.

8/10

Excellent

23 Dec 2024

RAFAEL

muy buena opcion en un excelente lugar

buena opcion, con espacio amplio para familias, muy bien ubicado. con elevador. mi única molestia es que se escuchan las pisadas de la recamar superior.

Friends_and_family Family

6/10

Pleasant

08 Dec 2024

Martina

Die ausziehbare Couch war nicht zum Schlafen geeignet. Die Fenster sind leider nicht dicht daher sehr laut und kalt. Haben kein Auge zugemacht.

Unterkunft war aber sehr schön und super Lage.

Leisure Friends

10/10

Exceptional

03 Jan 2024

Alexander

Wir haben mehrere Tage über Sylvester im Kaiser Max verbracht und waren sehr zufrieden.

Die Zimmer sind sehr gut ausgestattet und sehr ordentlich. Die Lage mitten in der Altstadt von Innsbruck ist top alles Sehenswürdigkeiten sind fussläufig zu erreichen. Von den Zimmern hat man einen direkten Blick auf das Goldene Dacherl.

Wer es wirklich ruhig mag ist schon aufgrund der Lage hier nicht gut aufgehoben.

Wir fanden es super und kommen sehr gerne wieder.

Leisure Family

8/10

Excellent

18 Sep 2022

Tatjana

Hervorragende Lage, unser Zimmer hätte aber gründlicher geputzt werden können.

Leisure Family_with_children

8/10

Excellent

22 Jul 2022

Gina

Très bien situé. Lit confortable. Il n’y avait pas de ventilateur dans la chambre et lorsqu’on l’a demandé, on ne l’a jamais eu. Il faisait 36 degrés. De plus, our devions avoir une bouteille de vin ( privilège Silver), mais on ne l’a jamais eu. Contrairement à Airbnb, il n’y a aucune fourniture de base comme huile, sel-poivre, etc.

Partner

10/10

Exceptional

23 Oct 2021

Marcel

Rundum perfekt

Business_and_leisure Family_with_children

10/10

Exceptional

10 Sep 2021

Karl

Super gelegen; Erker mit sensationellem Blick auf das goldene Dachl und die Nordkette; mitten in der Altstadt; sehr modern ausgestattet

Partner

6/10

Pleasant

31 Dec 2020

Daniel

Naja, es geht besser

Hatte kurzfristig gebucht und war wohl deswegen nicht erwartet worden... habe recht lange auf den Überbringer des Schlüssels warten müssen. Empfang war weder freundlich noch abweisend. Alles in allem ok aber nicht wiederholungsbedürftig.

10/10

Exceptional

28 Aug 2020

Karl

hervorragende Lage

Hervorragende Lage direkt beim Goldenen Dachl - von der im Erker eingebauten Essecke kann man quasi direkt unter dem Wahrzeichen frühstücken! Sehr nettes Personal sowie stylisches und großes Appartement. 100% empfehlenswert!!

Partner

8/10

Excellent

27 Aug 2020

Verified traveler

Schönes, zentrales Apartment mit kleinen Schwächen

Das Apartment ist sehr modern und schön eingerichtet, dafür gibt es definitiv die volle Punktzahl. Der Check-in per Schlüsselbox war ebenfalls problemlos. Was allerdings doch recht störend war, war der Umstand, dass um 07:00 direkt vor dem Zimmer Baustellenbeginn war. Dafür kann der Besitzer nichts, trotzdem trübt es natürlich das Urlaubsgefühl. Ebenso wird die Wohnung recht schnell warm, das sollte man beim Sommerurlaub bedenken.. Ein Ventilator hilft da nur bedingt.

Partner