Hilton Garden Inn Innsbruck

Austria , Innsbruck
Innsbruck, Olympiastrasse 41, 41
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100 reviews shown

10/10

Exceptional

11 Mar 2026

JOHN

Great room and friendly staff

2/10

Poor

07 Mar 2026

Kimberly

dirty elevator wad down. Toilet woyld not flush. Shower looks as though nevetlr cleaned. Convention going on below our room so loueld could hear through floor. Will never stay again.

Partner

8/10

Excellent

05 Mar 2026

Dontria

Convenient location, overall pretty good. I feel like they could use some updates when it comes to bedspreads as far as texture and looks! As well as the tub you could tell that it was clean, but it has rust stains. It’s definitely time for a painting. Presentation matters when it comes to people spending their money. But overall, it was quiet, convenient and staff were appropriate.

Self

2/10

Poor

04 Mar 2026

Shawn

We checked in and someone else was already checked in our room. Their stuff was in a desk. I brought it down to the front desk and explained the situation. Yet we got knocks on our door by the police at 1:00 AM. I had to explain myself when I already did when I checked in. I had to prove it was my room and I had an actual key and show my id. Complete safety hazard. Luckily I could lock door room from inside. They double booked our room.

Family_with_children

6/10

Pleasant

02 Mar 2026

Dennis

The rooms are okay. Only one elevator was working during our stay.

6/10

Pleasant

02 Mar 2026

Maury

There were no bath towels or bedding for the pull out sofa in the room when we arrived, and had to go to the front desk to obtain these.

There was a guest somewhere on the floor who was smoking weed and it stunk up the hallway. No one from the hotel addressed this issue.

One elevator was \"under modernization\" and so the remaining elevator was used by all guests. This led to long waits both on the floor to go down and in the lobby to go back to the room.

The desk said there was a $5.00 parking fee, which for a suburban hotel seems like extortion, but it didn't show up on our bill.

With those negatives aside, the hotel was clean, the bed comfortable and the pool and hot tub enjoyable amenities.

Family

10/10

Exceptional

01 Mar 2026

Varie

Nice

10/10

Exceptional

01 Mar 2026

Sandra

We were given the option of early check in and tha was very helpful

Friends_and_family Family

2/10

Poor

01 Mar 2026

Lauren

This hotel was so old and dusty. I left a day early. The staff were nice, but the hotel in general was disgusting and they need to remodel.

Self

10/10

Exceptional

26 Feb 2026

Kristy

It was great

Partner

10/10

Exceptional

24 Feb 2026

Charles

I have stayed at this Hilton before and have always had a great experience. Rooms are clean, there is plenty to do and see and eat nearby and the staff is friendly. If anything, hopefully they can get the elevators working a little better. One seemed to be out of commission and the other was very slow. Otherwise all was great and the staff was also very responsive and helpful when my friend left behind their cellphone. They found it, and held it at the front desk until we could return to pick it up again.

Partner

10/10

Exceptional

23 Feb 2026

Jon

Clean room. Pleasant, accommodating staff.

Partner

10/10

Exceptional

22 Feb 2026

Chintan

V clean

6/10

Pleasant

22 Feb 2026

Megan

Carpet in the hallways looked very dirty. Elevator was very slow. Pool/hot tub area seemed dirty. Was hearing doors slamming at all hours.

Self

8/10

Excellent

21 Feb 2026

robert

Good Service

2/10

Poor

21 Feb 2026

Cathyann

Handicapped room paid extra for that. The toilet was so very hard to use because of the height. It was an old low toilet. I had to help my husband off who uses a walker. The coffee maker and phone provided by the hotel did not work. Outlets did not work. Room had cigarette hole in the chair and the drapes are stained. the pillows did not fit the bed and the pillow cases did not cover the pillow. We had a terrible night. It was not up to a minimum standard of any hotel.

Partner

2/10

Poor

19 Feb 2026

Yulanda

The room was shabby. The elevator wasn't working. The tub had rust stain or hard water stains in it. There was a broken table in there. It wasn't what I expected for a 5 star hotel. I was disappointed.

6/10

Pleasant

17 Feb 2026

Virgil

Room was not in good condition. It was not stocked with towels properly. Handicap people need more than a towel to take a shower. There were no wash cloths in the room and only two towels for two people. The shower rod was nearly falling off the wall and the shower drain left something to be desired since the entire room floor was covered with water. It was fortunate it didn't get on the room carpet. Otherwise, the staff was courteous. The heated pool was not heated and cold as could be, but the hot tub was very warm and wonderful. Had to repeatedly ask for pool towels. Apparently, the property is short handed and needs more help to keep up with the laundry. Overall, it was not an experience I would expect from a Hilton property.

Partner

10/10

Exceptional

16 Feb 2026

Gelena

Great hotel

6/10

Pleasant

16 Feb 2026

Allyson

Walls were super thin, I could hear loud TV’s, and all conversations from the neighboring rooms, including fights and slamming doors at 3am.

Business Self

10/10

Exceptional

15 Feb 2026

jamie

Absolutely the best! Everyone is so nice and welcoming. Extremely family friendly!

6/10

Pleasant

15 Feb 2026

Harold

The room was clean but both elevators where down and I had to take my luggage up and down the steps from 5th floor.

6/10

Pleasant

15 Feb 2026

William

When we visited one elevator was being upgraded and the other one broke during our stay. Only way in was walking around the outside to the stairs. Bed was comfy. Staff were great and apologetic. Breakfast was decent. 7/10 great price for value

Leisure Family

10/10

Exceptional

14 Feb 2026

thomas

The staff was great

Friends_and_family Family

2/10

Poor

13 Feb 2026

Anesha

Our room was dirty. There were chips all in the carpet, hair ties were left on the floor, our duvet had hair all in it, and nothing was stocked. We had a coffee maker but no cups, our toilet paper rolls were all down to the bottom, and there were bugs on the vent by the window. This is definitely my first and last time staying here.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Whitney

Courteous staff, quiet and clean room, affordable investment, and easy to both check-in as well as check-out.

Business_and_leisure

4/10

Poor

02 Feb 2026

Kimberly

The staff was very nice and attentive but the room was not up to what I would expect from Hilton. The sofa bed was extremely uncomfortable. Had to put the pillows cushion on top bc you could feel the springs. The room did not have any bedding for the sofa bed. The sink was in the bathroom was cracked

Leisure Family

2/10

Poor

01 Feb 2026

Catrice

The first room I checked into had dents and cracks in the wall as if someone punched it, the bathtub floor had four cigarette burns and the telephone had no cord and I couldn’t call the front desk. I had to change for a little bit better room. There was racial profiling by the breakfast chef and the Indian descendant manager towards my son and daughter-in-law.

I’ve stayed at this particular Hilton Hotel several times and it gets worse every time. I WILL NOT waste my money at this hotel ever again!!!

The front desk staff was excellent, professional and attentive of all clients. Thanks you guys and keep doing what you’re doing. 💖

Leisure Family_with_children

4/10

Poor

25 Jan 2026

Laura

Bathroom was dirty. The only reason i booked this hotel was for hot tub after driving 7 hrs and being in my 60's with bad hips and arthritis I really needed a hot tub. Unfortunately it was not up and running and pool was cold. Should say that on website. Was really pissed and disappointed and left in pain.

Partner

8/10

Excellent

24 Jan 2026

Michelle

Clean room, good service. It was a bit far from the convention center. That is my only complaint.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

David

Everyrhing was gate

Partner

4/10

Poor

20 Jan 2026

Jennifer

One elevator was broken, didn’t even tell you at check in. The hot tub had wires exposed, there were signs that said it was broken, but when we got there it was working. So we assumed it was fixed. It was not, even had an employee walk in and brings towels and didn’t say anything. Our refrigerator was broken. Beds were comfy though

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Cynthia

Clean room everything was comfortable and clean staff was nice ☺️

10/10

Exceptional

16 Jan 2026

phil

Very Clean. Desk was missing lamp and desk chair was sinking down. they replaced the chair and lamp within 20 minutes.

6/10

Pleasant

15 Jan 2026

Locke

The room did not feel totally clean. There were no coffee cups and the toilet tissue roll in the bath was empty. None of the three treadmills in the fitness center worked. They all had error codes. When I inquired, I was told that they are leased from a third party provider who would have to be contacted the next day. The staff was nice and friendly, it was not their fault. This facility needs an update!

Business Self

8/10

Excellent

13 Jan 2026

Elizabeth

Location and pool

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Maria C

I did not use the bar or hot tub.

Business Family

2/10

Poor

11 Jan 2026

Kelly

They charged me more than what I was suppose to pay

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Brooke

Sink cracked & had to request hangers, as only 1 was in the closet.
But the staff is kind & quickly brought us a handful more.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Shiloh

Clean room and tub. Concierge was friendly. Continental breakfast was not included in stay.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Karen

I chose this hotel due to the hot tub and bar.
Hot tub was shut down for maintenance and the bar & grill was closed for the holidays. Also pre- charged for “ incidentals”. I did receive my money back. However they should let people know there’s a $50 charge on a card Not used for booking room. And there’s a parking fee.
All that said, it was clean and staff friendly was nice.

Leisure Friends

10/10

Exceptional

02 Jan 2026

Ciera

My boyfriend and I enjoyed our stay there.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Gaspar

Exelent servicio

10/10

Exceptional

30 Dec 2025

Daniela

Clean room, amenities, no issues with my dog, and kind staff.

Leisure Pet

8/10

Excellent

29 Dec 2025

Patricia

The hotel is undergoing some improvements from 12/25 to the end of January 2026. We were not aware of the elevator improvements but it wasn't too much of a problem over the weekend. They advertised a breakfast but it costs extra. Not much more than you'd typically get. Disappointed in that. When we arrived at the check in time of 3pm, they weren't ready. On the plus side, check out is noon, the pool and hot tub were nice. It's in a really good location - in the warmer months, the restaurants nearby have an awesome outside area. Went to the Fishin' Pig and Capitol Alehouse for dinner/drinks and that was nice having them in walking distance.Pet friendly! Bed was comfortable room was quiet. Would recommend with minor reservations.

Partner

6/10

Pleasant

28 Dec 2025

Lori

Beds uncomfortable, antiquated design and poorly upkept shower with very slow to drain sink. Would not recommend to a friend.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Robert

Excellent hospitality and property.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

sarah

Fine enough stay -

10/10

Exceptional

27 Dec 2025

Courtney

Staff was great, especially the breakfast crew. They went above and beyond to ensure my sons and I were taken care of. ♥️

Business

10/10

Exceptional

27 Dec 2025

GINO

Cozy

Leisure Partner

8/10

Excellent

27 Dec 2025

Susan

Hotel was nice enough. Old and needs to be renovated

2/10

Poor

26 Dec 2025

Marina

Would not book again. Checked in later in the evening after traveling and shopping for just a place to sleep. Walked into a very unclean bathroom. It even had a random pill laying on the floor. The furniture in the room was very worn down. Staff were very friendly, but it just wasn't clean.

8/10

Excellent

26 Dec 2025

Daissy

Friendly staff and clean room.

Business Self

10/10

Exceptional

23 Dec 2025

Dawn

This hotel was really nice. The room was clean and the people at the front desk were friendly. My husband and I enjoyed the indoor pool. We would definitely stay there again.

Partner

6/10

Pleasant

22 Dec 2025

Carltony

The WiFi was down

Self

6/10

Pleasant

22 Dec 2025

Brooke

Everytime we stay the hotel is under some sort of construction. But the overall space is aged. The suites bathrooms have cracked/raised tiles in the & the faucet is falling off. The conditioner was empty & during our 2 night stay the towels were not refreshed or beds made.
This is a basic hotel, not what I usually have come to expect with Hiltons.
The staff is always very kind though. And the neighborhood is close to family, so it works.

Friends_and_family Family

2/10

Poor

21 Dec 2025

Anita

The bathroom was not clean. The tub was dirty

Partner

4/10

Poor

18 Dec 2025

Brian

Dark parking lot. Musty smell in lobby and elevator. 3, yes 3, treadmills out of order. Bed was hard as a rock. No turndown service. Only decaf in the room. Would not recommend! This is not up to HGI standards.

Business Self

10/10

Exceptional

17 Dec 2025

Tim

Clean and comfortable rooms and a great location. Staff was courteous and helpful, too.

Friends_and_family Family

4/10

Poor

09 Dec 2025

Richard

Front desk was not very helpful. When asked if there could be a delay in checkout due to the snowstorm the night before, they said no. Places looks like it needs lots of repairs, one elevator in service, no ease of access or reentry if you went to designated smoking section.

Business Partner

6/10

Pleasant

08 Dec 2025

Judy

The breakfast was very good and fresh

Leisure Family

10/10

Exceptional

08 Dec 2025

Andrew

Yes on all accounts

Partner

8/10

Excellent

07 Dec 2025

Shanda

Room was nice. The furniture in the lonby needs cleanin and updating. The breakfast staff was AMAZING! ESPECIALLY the omlet maker!

Leisure Pet

10/10

Exceptional

06 Dec 2025

Juan

Great hotel. Great location.

10/10

Exceptional

01 Dec 2025

Linda

Friendly, helpful staff; clean, quiet room; convenient location

Partner

4/10

Poor

01 Dec 2025

Anita

First, the staff was soo nice and accommodating. Unfortunately, the room was not up to a Hilton Garden. First room was noisy and pillow case had a stain as well as room was not clean. Moved and second room was much better. Interior needs to be updated. Carpet worn and ripped. Bath tile grout was chipping and cracking. Toilets just ran and had to fix it every time you went to the bathroom.

Business_and_leisure

10/10

Exceptional

29 Nov 2025

Richard

Fast and curteous

8/10

Excellent

29 Nov 2025

Lawrence

Nice quiet hotel with friendly staff
Clean rooms and walking distance to restaurants

Leisure Family

10/10

Exceptional

28 Nov 2025

Robert

More than one hotel on the expanded property. Easy to get confused in the dark!

Leisure Partner

8/10

Excellent

26 Nov 2025

Michael

Clean room
Friendly staff

Business

8/10

Excellent

26 Nov 2025

Alexander

Yes

10/10

Exceptional

18 Nov 2025

Rene

A great value!

Business_and_leisure Self

6/10

Pleasant

16 Nov 2025

Precious

The hotel could use some updates. My room was a bit dated. Halls and elevator could have been cleaner. Hot tub was nice but wasn’t hot enough:( staff was nice, outdoor area was nice and location was convenient.

Leisure Self

10/10

Exceptional

16 Nov 2025

Beth

Excellent staff, had coffee out early for the marathon runners on Saturday, clean room

Leisure Friends

8/10

Excellent

11 Nov 2025

Lakeisha

Clean and good staff

10/10

Exceptional

06 Nov 2025

Dr. Gregory

Room was nice and clean. Staff was friendly.

Business Self

6/10

Pleasant

04 Nov 2025

Janice

Room was perfect however it was billed as sleeping 3 and couch hidabed was impossible to sleep on. My daughter had to rent her own room for 3 nights. They need to put a new mattress on that hidabed couch. Otherwise it was fine!!!

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

ian

Hotel only had one elevator working long wait times, toilet would continue to run. It was overall very noisy as well

Leisure Family

10/10

Exceptional

02 Nov 2025

Carolyn

The staff was great and helpful!

Self

6/10

Pleasant

31 Oct 2025

Theodore

It was fine.

Friends

10/10

Exceptional

30 Oct 2025

Stephen

Our room was spotless. The staff was most helpful and breakfast delicious. Next time we are in Richmond we'll be staying here.

Partner

10/10

Exceptional

26 Oct 2025

Karen

Room clean

Business

6/10

Pleasant

25 Oct 2025

Gordon

When I got to my room on check in a house keeper let herself in as I was unpacking. Room was not serviced during my stay, bed was not made or towels refreshed.

Business

8/10

Excellent

23 Oct 2025

Aaron

Did not get rooms beside each other like requested but the location was great and able to walk to lots of dining options.

Leisure Family_with_children

8/10

Excellent

23 Oct 2025

robert

Yes very nice

10/10

Exceptional

20 Oct 2025

Christopher

Luna at the bar was great as well as Joann for breakfast

4/10

Poor

19 Oct 2025

Alexander

Only one elevator worked, room was not terribly clean, breakfast was really below average and overpriced. Pillows were not good and bed was somewhat lumpy. Not many machines in the gym. Overall the hotel was very “mid“ at best.

10/10

Exceptional

18 Oct 2025

Shakeerah

The pool could have been a little warmer but over all great experience the hilton garden inn is my new go too when near Richmond

Business

6/10

Pleasant

17 Oct 2025

James

Hot tub not hot

10/10

Exceptional

17 Oct 2025

Shakeerah

Area was clean staff was friendly

10/10

Exceptional

16 Oct 2025

Susan

Everything was great.

8/10

Excellent

12 Oct 2025

Jill

The tv channel options were limited.

10/10

Exceptional

06 Oct 2025

Carolyn

Stayed overnight for my daughter's wedding and reception at Atlas 42. Everything was wonderful. Didn't use anything. Breakfast was wonderful and the staff was great!

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Leonard

Very convenient

Leisure

6/10

Pleasant

29 Sep 2025

Janice

When you first walk into the lobby of the building, you are greeted by a huge fan. No AC. Then when you walk to see the pool, another large fan. The pool was small and the water appeared to be green. The carpet needed to be clean. Smelled dirty. That goes for the hallways and the room carpert. The bed was fine. The water pressure for the shower was not good. I feel that the hotel needs some remodeling and more attention is needed for the cleanliness of the property.

Business_and_leisure Partner

2/10

Poor

28 Sep 2025

Kathryn

Nothing they said was there was working

Leisure Partner

10/10

Exceptional

28 Sep 2025

Donna

Very nice hotel clean room.

10/10

Exceptional

27 Sep 2025

Gayle

Great

Leisure Partner

8/10

Excellent

22 Sep 2025

Joseph

The Hotel is nicely convenient to where i needed to be. Some confusion at the Front Desk upon checking in on Charges i wasnt aware of. The Hallways are on the darker side, lighter paint choices would fix that. Shower had very poor water pressure, but the room was clean and comfortable

Leisure Friends

10/10

Exceptional

21 Sep 2025

Helen

Excellent location. Clean and very comfortable.

Business_and_leisure Self