Name: Nala Individuellhotel
Address: Müllerstrasse 15, Innsbruck, 6020, AT

8/10

Excellent

03 Aug 2026

Andrew

It’s a nice hotel a - a bit quirky but we liked it. Garden and roof terrace are good. If you’re used to more mainstream hotels then this might not be your cup of tea, but we thought it was good.

10/10

Exceptional

28 Jul 2026

Kelly P

Great location and the most beautiful garden where you can enjoy day or night with lots of sitting areas.

10/10

Exceptional

11 Jul 2026

Ike

Clean room, nice outdoor spaces, good air circulation.

Partner

10/10

Exceptional

30 Jun 2026

David

Nala individuellhotel is a gem! Artsy, well stylized and spacious rooms, sophisticated breakfast including strudels, fresh made yoghurt and specialty items like honeycomb, beautiful garden, courteous staff, hotel parking available, but 1-2 block walk. I would love returning to Innsbruck to stay here longer and enjoy the city.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

David

Loved it here.

Partner

10/10

Exceptional

19 Jun 2026

Amanda

I have never experienced kinder staff. They went out of their way to anticipate our needs and made the stay absolutely perfect.

Friends

10/10

Exceptional

16 Jun 2026

Martha

BEAUTIFUL courtyard! Amazing room (apartment) for a bed for each of us (son and myself). Very close/walking distance to everything. DELICIOUS breakfast!! Lovely staff! Will definitely be back!

Family

10/10

Exceptional

15 Jun 2026

Jasmin

Nala was exceptional, start to finish!! Staff were very friendly during any exchange. The rooms was beautiful and THE VIEW!!!! Best I’ve seen before. Very central location- only ten minute walk to the train stations and the old town. Beautiful terrace and restaurant and the patio with the garden outside was breathtaking. Good was delish, albeit a little pricey. Would definitely go back!

Self

10/10

Exceptional

13 Jun 2026

Sarah

Loved the vibe of the hotel and the outdoor spaces. Staff were kind. Very walkable to everything in Innsbruck.

Self

10/10

Exceptional

31 May 2026

Kristy

Beautiful hotel with character and charm! Great views and a wonderful garden area where you can relax and enjoy a coffee or a glass of prosecco. Complimentary beverages upon arrival and during the day were a plus. The staff were very helpful and friendly. We were only staying one night so we had a regular room which was still fantastic and very clean. You can tell that details are important to the staff and the management. There is also luggage storage available. Not a far walk from anywhere.

Family

10/10

Exceptional

27 May 2026

Nichole

This hotel is a quiet oasis just a 5-10 min (safe) walk from the busy old town area. We will thrilled with how cleverly designed our small room was, and with the quality of the amenities. Though we didn’t linger, the buffet looked delicious.

10/10

Exceptional

23 May 2026

VIKRAM

Good staff and breakfast.

10/10

Exceptional

22 May 2026

Michael

We loved our stay at Nana. From check in to check out staff was friendly, helpful and gave suggestions of what to do. Our room was awesome with the terrace being a plus. The hotel is convenient to everything we wanted to do. The breakfast is awesome!!
We highly recommend this hotel!!

10/10

Exceptional

16 May 2026

Garry

Awesome breakfast. Mostly locally sourced ingredients. A good variety to choose from and gluten free bread is available upon request.
Staff were truly wonderful. Everyone was kind, friendly and helpful.
Our room, whilst small, made good use of the space.
Close to public transport, which if you stay 2 or more nights is free with a tourist card issued by the hotel.
Patio is lovely and the garden looked peaceful and beautiful. Unfortunately it was too wet during our stay to enjoy it.

Partner

10/10

Exceptional

12 May 2026

Madhuvanthi

The room was very clean and well maintained. The staff were friendly and helpful. There's a parking garage 2 mins away which was convenient. The hotel is also ideally located in the city center near tourist attractions.

Partner

4/10

Poor

27 Apr 2026

Lorenzo

The location was very nice, also the hotel itself was cute and clean! The only problem I had with it was the fact that the rooms were so hot and the bed was rock hard, also the pillow was awful as well! It was very hard to get rest because of these factors, I will not recommend anyone staying there if you want to get good rest! If you prefer a harder bed this hotel is for you!

Partner

10/10

Exceptional

19 Apr 2026

Jill

This hotel was so charming and the staff was kind and helpful. The complimentary prosecco upon arrival was lovely after a long day of traveling. The welcome information was useful for our stay and the client service was above and beyond when I needed some ice for my injured knee. The location was also spectacular, being such a close walk to the Old Town area.

Partner

10/10

Exceptional

08 Apr 2026

Petra

Our stay at Nala hotel was amazing. The room was small, but everything is extremely well designed. Very comfortable. Staff was very helpfull and friendly
Petra and Brad
Chelsea, Quebec

Partner

10/10

Exceptional

28 Mar 2026

Sofia

Amazing hotel! The staff were so friendly and hospitable.perfect location, less than 10 minutes to the train station. We would love to return again.

10/10

Exceptional

03 Mar 2026

Lana

Lots of shops, bars and restaurants near by, breakfast was great and had prosecco

Family

10/10

Exceptional

24 Feb 2026

JENNIFER

Great location. Love the hands free check in.

Partner

10/10

Exceptional

20 Feb 2026

Greta

Fantastic hotel, welcoming staff. The room was perfect such a comfy bed and the big bath was incredible. Close to everything you need, easy walking distance

10/10

Exceptional

10 Feb 2026

Jane

Room spotless great staff fantastic location

Leisure Partner

10/10

Exceptional

27 Jan 2026

Bruce

Very friendly staff. Well designed room. Nice extras.

Partner

10/10

Exceptional

01 Jan 2026

Daniel

The hotel was excellent and had everything we needed for our short stay. The staff were welcoming and the rooms were neat and clean. The sauna was a nice added bonus at the end of a day up the mountain and walking.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Helen

Amazing staff and service, couldn’t do enough for us. Lovely room, great hotel and location

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Michael Sergio

Very clean and cool hotel! Loved the unique decor- located close to the Christmas markets and shops. Had a pleasant stay.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Megan

Very nice and helpful staff and amenities (lounges, garden, bar/restaurant, prosecco, tea, fruit, candy, chocolate at desk). In a nice location between the train station and the downtown. We didn't do the Innsbrucker card because we booked thing in advance but they could help with that. Very nice place to spend a quick night of our honeymoon - we loved the whole city and it's experiences(Nordkette and alswarovski).

Partner

10/10

Exceptional

13 Dec 2025

petranella

Edgy hotel decor, but great service. Stunning views from the room and balcony. Room was small, but well planned. Clean & comfy. Staff were great, with little extras like small cups of tea on arrival, candies, apples. Only negative was the dim bathroom entirely in mini green tiles.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Margaret Mary

The breakfast was the best we have ever had! Thank you xx

Leisure

10/10

Exceptional

18 Oct 2025

Elizabeth

Clean and nicely decorated rooms. Great location just a short walk from old town. Helpful staff and loved touch of having free prosecco in the lobby. Terrace was nice to relax on as well!

Leisure Partner

10/10

Exceptional

13 Oct 2025

amy Xiaoyan

Nice hotel, nice staff,good location

Leisure Partner

8/10

Excellent

09 Oct 2025

Jesse

The open air toilet concept is pretty wild, very modern but not for me

Leisure Partner

10/10

Exceptional

04 Oct 2025

Cory

Everything we needed was within a 15 minute walk, beautiful views, spacious rooms, extremely helpful hotel staff.

Leisure Friends

10/10

Exceptional

27 Sep 2025

Yit Hui

Walking distance to station and most attractions

Self

10/10

Exceptional

22 Sep 2025

ian

Clean room, great view from balcony, friendly staff and very convenient to centre

Leisure Partner

10/10

Exceptional

14 Sep 2025

Andy

Welcoming and comfortable

Great welcome and excellent service throughout. The hotel is well located to be able to walk to the old town or to the station (or the bus is nearby). The room was fairly compact but big enough and the bed was very comfortable. We were there on Sunday so tried the brunch which had a good selection and used local ingredients.

Partner

10/10

Exceptional

13 Sep 2025

Peter

Thank you for the wonderful stay

Leisure

10/10

Exceptional

09 Sep 2025

Harbinder

Located in a quiet neighbourhood but easily walkable to the train station & the centre. Lovely staff & a very well presented place to stay.

10/10

Exceptional

08 Sep 2025

John

We stayed for one night on our way to the Dolomites. We really liked the hotel; the layout and design of the rooms and comfortable beds. Access to a small shared kitchen was an extra bonus.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Verified traveler

Great Stay

Great service and great stay.

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Nichole

What a great little find !

Quirky little boutique hotel with everything you need for a seamless trip - will be recommending to all my friends !!

8/10

Excellent

30 Aug 2025

RICHARD

A nice hotel a bit special in decoration.

10/10

Exceptional

28 Aug 2025

Vivien

This hotel was very clean and comfortable. The decor of the room and the hotel was modern and beautiful. The staff at this hotel was very friendly and helpful. I love staying at this hotel and will definitely stay here again.

Leisure Self

8/10

Excellent

26 Aug 2025

Anne

Lovely hotel with really tranquil outdoor spaces. Not sure about a bath in the bedroom but the shower was good and a very comfortable bed. Lovely toiletries too! Just far enough from the centre to be quieter. Really enjoyed our stay and would return

Leisure Partner

10/10

Exceptional

24 Aug 2025

Michael

From check in to check out everything was great. The hotel is appointed in lovely contemporary touches, my room had everything I needed, a large, lovely terrace, and awesome views. I would recommend this hotel to anyone.

Business_and_leisure Self

10/10

Exceptional

23 Aug 2025

Adam

Great hotel with friendly staff and beautiful outdoor sitting area for breakfast and sunset drinks

Leisure Family

10/10

Exceptional

19 Aug 2025

Verified traveler

Great find

Really nice place. Beautiful room with fantastic decor and lots of space (bath on mezzanine floor!). Loved the balcony and the communal outdoor areas (garden and terrace). Very good location in the centre. Welcome drink, suggestions of where to eat and drink in the rooms, chocolates on departure.

Partner

10/10

Exceptional

18 Aug 2025

Robin

Fabulous stay no complaints

Leisure Partner

10/10

Exceptional

15 Aug 2025

Nic

Individuell in many ways - a very happy hotel!

This hotel is exceptional. Everything about it is designed to make (and keep) you happy. And it works! From the friendly welcome, easy directions to parking, beautiful decor, free drinks in reception, large room with balcony, fridge and Dyson fan, chilled garden, honesty bar and roof terrace, gym, free welcome card offering free bus and cycle hire...... even the stairs were enjoyable to walk down and the cleaners happy to encounter you! Location exceptional also, in beautiful Innsbruck. An amazing stay - will definitely choose Nala again!

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Lovepreet

Very pleasant stay appreciate the staff for giving an upgraded room after a long days of travel, lovely garden and unique room

Leisure

10/10

Exceptional

04 Aug 2025

Xiomara

I've read reviews here and on other platforms and the word \"quirky\" comes up a lot, and I agree. We rented two rooms for our family of six. We were given two cottages and loved them. It was a unique experience staying here. I especially loved my cubby-like bed, and the bedding was extra comfy. The cottages are hidden in foliage, giving them an extra cozier feeling. We slept quite well since the property was quiet the entire night. The location is convenient. We were able to walk to the historical places, shopping, and dining locations within 15 minutes or less. I was only sad we couldn't stay longer because it became one of my favorite hotels.

Leisure Family

10/10

Exceptional

02 Aug 2025

Jason

Lovely room, friendly staff, close to Innsbruck centre.

10/10

Exceptional

21 Jul 2025

Victor

Modern hotel with novel customer service approach

Excellent hôtel. Pleasant common backyard around a little pond and fountain; self service drinks (including beer and a couple other spirits, plus non-alco); common terrace over the backyard, simple spa underground with a small infra red cabin (doesn’t work nearly as strong as sauna but serves for chill time at late hours), good smiley staff, parking solution, good location. Comfort and style to date; all great.

Partner

10/10

Exceptional

21 Jul 2025

Jaden

I was blown away by how good my stay here was. The staff were so friendly and helpful - going above and beyond to help us out when they could. The room we had was great and had everything we expected included. We booked a cinema room and the tv/setup was great - the only downside was being restricted to Apple TV as it wasn't as accessible as it could be for things like YouTube or Prime Video.

Being set up with a Welcome to Innsbruck card was great for us and almost everything was nearby. Breakfast was amazing (although maybe a little pricey), and the on-site facilities like the self-serve bar and rooftop veranda were excellent touches that you don't see in many hotels.

I didn't use the downstairs facilities like the media room so I can't speak to those, but I would definitely stay here again if I go back to Innsbruck.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Rita

Look no furthur for short stay

An amazing base for a few days in Innsbruck. Spent 2 nights as a solo traveller. Hotel 10mins easy walk from train station & old town. 15mins to cable car up to the mountains. Beautiful landscaped garden rooftop terrace. Wonderful staff. Absolutrly best choice for short stay in Innsbruck. Qa,

Self

10/10

Exceptional

20 Jul 2025

Yvonne

Very nice garden rooms that were quiet and clean. Staff friendly and helpful.

8/10

Excellent

18 Jul 2025

Ehab

Hotel in a good location walking distance to the main tram station and the city center , very friendly staff and a very good service.

Leisure Family

10/10

Exceptional

17 Jul 2025

Nicholas

Great welcome with sparkling wine. Very well prepared with transport cards already arranged. Walking distance from the train station. Roomms are really novel.

Leisure Family

10/10

Exceptional

09 Jul 2025

Rachel

It’s a really lovely place to stay - very friendly helpful staff, beautiful peaceful garden. We got a free upgrade which was a very kind gesture. Breakfast delicious. Lots of eco features. Brilliant design too

10/10

Exceptional

02 Jul 2025

Alan

My mistake as thought I had booked twin from photo. No twins but large with very comfortable sofa. Weather was to hot when we arrived so restricted plans. But hotel very nice with good garden inc pond that was very nice in heat. Near Train S & sites & good bars Breakfast looked very good but had made other plans. Alps was cancelled due to heat but Innsbruck itself very nice, hotel a bit special

Leisure Friends

10/10

Exceptional

30 Jun 2025

John

Very helpful staff.

10/10

Exceptional

24 Jun 2025

Stephen

One of our favourite hotels - the staff were great, the location perfect for the city centre and the view from the suites at the back was stunning - all the way up the mountains to the ski-lift and beyond. Were very friendly with the dog (who was allowed in downstairs terrace and the upstairs bar). Operate an honesty bar on the upstairs bar which was great. Would heartily recommend

Leisure Pet

10/10

Exceptional

22 Jun 2025

Andre

Stayed in a garden apartment. Very clean and great location. Only minor shortcoming is absence of AC, still room is relative cool thanks to floor water cooling, but could benefit from a fan.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Gillian

Wonderful peaceful haven

The hotel was perfect. Excellent staff, a great location just a little away from the tourist bustle with a wonderful garden and roof terrace for peaceful relaxation, and lovely extras like a free drink on arrival and chocolate when you left. The room was well appointed, very quiet and with great air con and shutters for the hot weather. The breakfast was totally worth the cost: a great spread you could enjoy in the garden to the sound of the birds and the trickling fountain. There were lovely quirky decorative touches throughout too. We hope to be back again.

Partner

10/10

Exceptional

20 Jun 2025

Melissa

Such a unique hotel. Staff was so nice. Would absolutely stay again.

Partner

10/10

Exceptional

16 Jun 2025

Timothy

A magical place in Innsbruck

This is one of the most unique and wonderful hotel stays I've had. The staff were wonderful and the garden was beautiful and peaceful. I would highly recommend the breakfast; the quality of the food exceeded all expectations and the variety of options was extensive. We will definitely return to NALA if we have the opportunity to return to Innsbruck.

Partner

10/10

Exceptional

12 Jun 2025

Sarah

This was a perfect place to stay in Innsbruck. We loved the quiet garden and the location was perfect. Quiet and walkable to everything. Would definitely come back!

Leisure Friends

10/10

Exceptional

04 Jun 2025

Rhonda

We had an excellent experience at this hotel. The staff friendly and Dani at the front desk was fantastic super helpful and kind! The room was great. The atmosphere was good. would definitely recommend and the rooms were very clean.

Leisure Partner

10/10

Exceptional

31 May 2025

Karel

We had a fantastic stay and wished we could have stayed longer. It is everything a good hotel should be! Fabulous!

Leisure Partner

10/10

Exceptional

29 May 2025

Andrew

Unique property conveniently located, with awesome terrace overlooking the garden and the alps

Leisure Family

10/10

Exceptional

27 May 2025

PD

Really beautiful hotel, great staff, great breakfast, only wish we could have stayed longer

Partner

10/10

Exceptional

25 May 2025

Mark

Very welcoming at Reception, beautiful and clean room.

Leisure Partner

10/10

Exceptional

24 Apr 2025

pauline

Cute, great for oyr beief stay. Great staff. Welcome drink n set uo were great. Just wish we had ac in the room

Leisure Family

10/10

Exceptional

19 Apr 2025

Swati

Don’t miss it!

Amazing hotel to stay in. Very cutesy decor. Extremely friendly staff. Rooms were very well equipped with tons of storage space. Staff here go out of their way to take care of you. Loved the location closer to old town and train station.

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Viktoryia

We stayed in Garden View #5. It was amazing. The prettiest and coziest set-up ever. The flowers, the plants and the fountain are so beautiful. The private patio was adorable.
The room had everything you could possibly need.
Very nice place and we will definitely stay there again.

Leisure Family

10/10

Exceptional

06 Apr 2025

John

The room was very clean, beautiful, and spacious. The staff were very friendly and helpful!

Leisure

10/10

Exceptional

25 Mar 2025

Isabelle

We had a great stay at NALA in Innsbruck. The hotel nicely designed, comfortable and in a good location. We especially enjoyed the friendliness and hospitality of the staff. Special thanks to Dani (Front Desk Staff) who definitely ensured that we had a wonderful stay!! Would recommend this hotel.

Leisure Friends

6/10

Pleasant

20 Mar 2025

Yvonne

This was a nice property but our room smelled like cat urine. The hotel tried to say it was cleaning products and brought a perfume spray to try and mask it. Fortunately we only had to spend one night. The mattress we slept on was uncomfortable and would have been intolerable for more than one night. Overall, I wouldn’t recommend staying here.

Leisure Family

10/10

Exceptional

17 Mar 2025

Tracy

The hotel is in a central, but quiet location. The staff were really friendly and helpful, giving good advice on restaurants. The room was spacious and well equipped and had lovely crisp bed linen and soft, fluffy towels.
The breakfast was amazing, don't miss it.

Leisure Partner

10/10

Exceptional

16 Mar 2025

Paula

This was such a beautiful hotel, with so many thoughtful little touches. The staff were so friendly, and couldnt do enough for us.

Leisure Friends

10/10

Exceptional

11 Mar 2025

Janice

The room was clean and unique. The staff were very friendly and we enjoyed our stay.

Leisure Partner

8/10

Excellent

06 Mar 2025

Amy

great location, staff and small touches!

Spent 3 nights at this hotel. The location is absolutely perfect for getting around and is walkable to everywhere!

On arrival the welcome drinks were great addition along with the guest cards that provide free transport and chocolate on departure!! Super friendly and helpful staff.

We had a double room, 405. The bed is quite high and against the wall which is quite annoying with moving around. The mattress was a little firm however the two separate duvets was a good touch.

The main issue with this hotel is that the room was boiling. It was around -1 outside but as there is no air con the room was so humid and hot we had to sleep with the window wide open which I didn’t feel particularly comfortable with.
We also lost electricity a couple of times of two of the nights we were there, causing the electric to come on and off during the night waking us which is quite annoying.
However on telling staff at 7am when there was soon to be reflection staff the issue was fixed promptly.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2025

Andrew

Very clean and friendly

Partner

10/10

Exceptional

01 Mar 2025

Mark

.

10/10

Exceptional

24 Feb 2025

Sarah-Jayne

Lovely staff who were so accommodating. Excellent location too.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Karl

Loved the room and the property. Location was perfect and it was easy to get to everything around the area. Parking was easy. The glass door on the bathroom door was a little weird but there are common bathrooms on the 2nd floor if you are shy and need more privacy.

Leisure Partner

10/10

Exceptional

19 Feb 2025

Kathy

Such a fun hotel. Lots of great touches. Wish it was warm enough to enjoy the beautiful deck

Leisure Partner

10/10

Exceptional

16 Feb 2025

Jennifer

The staff were very friendly and helpful. The place was walking distance to the bus stop and town with free bus pass given on arrival. Easy to get around the area. The room with a view overlooking the Nordkette mountain. We arrived earlier than expected check in time but still they accommodated us straight to our room. All in all, great stay and holiday.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Donna

Great hotel

This was our second stay at Nala. The staff are always friendly and helpful. The rooms are lovely and have everything you need. We will stay here every time we come to Innsbruck.

Partner

10/10

Exceptional

07 Feb 2025

Susan

Great Hotel with Super Location

Our check in was smooth. The receptionist was through. The room was super comfortable and cool.

Partner

10/10

Exceptional

27 Jan 2025

Barnaby

On arrival at NALA, the friendly staff offered us complimentary prosecco and 2 free welcome cards, a scheme which gives you free transport on tram services and most local buses. Also gets you discounted entry to some attractions.

Our room (505) was immaculate, quirky, spacious and the bed was so comfy. Mountain views from the bed and living room made it extra special.
We didn't have breakfast there during our stay but noticed it was a popular choice with other guests.
Just a minute or two walk from bus and tram stops, 10 minutes walk to the main centre or 15 mins to the train station.
Great value for money, would definitely recommend NALA. We stayed 4 nights at end of January.

Leisure Partner

10/10

Exceptional

27 Jan 2025

Anna

Excellent stay, room and hotel very clean. Helpful staff. We booked the cinema room which was lovely and had great views of the mountains. Some lighting in the wardrobe areas would be useful.

Leisure Partner

8/10

Excellent

24 Jan 2025

Susan

Great room but marginal sleep

Super check in. Snazzy room! Our only two small complaints were the room was very bright from outside lighting. And there was a persistent scratching sound coming from the ceiling areas off and on while we’re were trying to sleep. Maybe it was creaking pipes?

Partner

8/10

Excellent

21 Jan 2025

Gildete

The amazing NALA hotel 😉

It was indeed a great experience our stay at NALA... Attentive service with some courtesies during our stay there, Comfortable and functional room, in addition to having a safe. We didn't have breakfast. But it was our choice, but they offer it. Room services grade 10. Very clean and airy environment. The view from the window of our room overlooks the Alps, which were incredibly beautiful because of the snow.
Overall, the hotel staff is very efficient and helpful. I loved having chosen the NALA HOTEL to have this incredible experience in Austria.

Partner

8/10

Excellent

20 Jan 2025

Jeffrey

Very modern and interesting design. Friendly staff and some nice offerings on welcome with accessible snacks and drinks on the honour system.

Leisure Partner

10/10

Exceptional

17 Jan 2025

Verified traveler

Can’t wait to return!

The is a fun hotel with friendly staff and unique decor. The location is a convenient walk to both the train station and the Old Town. We loved having the option to have a glass of Prosecco or hot tea in the reception area when we returned to the hotel.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2025

Charlotte

Recommend!

Leisure Friends

10/10

Exceptional

16 Jan 2025

Charlotte

Strongly recommend. The room is tidy and view from the window are extremely beautiful. I lost my rings at the room, and the hotel helped me deliver it to Hong Kong. Nice service and location as well.

Leisure Friends

10/10

Exceptional

16 Jan 2025

Marc

Excellent stay