Name: Villa Tolomei Hotel & Resort
Address: Via Santa Maria A Marignolle, 10, Florence, 50124, IT

10/10

Exceptional

07 Jul 2026

mike

Wonderful property, amazing hosts. 20 minutes outside of Florence center-easy to get a taxi. My family loved everything about our stay here!

Family

2/10

Poor

26 Jun 2026

Jared

ALERT! Manager will try to deny this review as he said to us when leaving
- THE POOL. Nice view and pool but we had to get our own towels from a bag. We had to clean chairs off of food/cigs & towels after waiting patiently for help. The one pool employee was never proactive.
Also BEWARE, the hotel rents out the pool to outside parties so you may be left without anywhere to sit or get service which happened to us on July 21st.

THE ROOM, is in high need of renovations. Dirty, bugs, ants everywhere and AC doesn't work, WiFi is very weak or lost, Cell network is minimal.

THE FOOD,
Pool = terrible
Breakfast= below average
Dinner = overpriced buffet only

THE SERVICE: We cut trip short for family emergency by 2 days. Paid directly with hotel on arrival but booked through Expedia. Hotel takes full £ up front. They refused to refund last 2 nights despite 48hrs notice of us leaving. Explaining our tragedy asking the manager he only offered one night if:
1. Expedia called him and we gave our bank account details as he wouldn't refund back to original CC.
2. He said Expedia is the customer and not us??

TRANSPORTATION: it's a 17-25 euro cost each way by taxi to get into town or 40 minute risky walk-no Uber.
HOUSE KEEPING: they make you return all keys to front desk before cleaning. Hotel is on the verge of bankruptcy it seems as you have to beg for the smallest things to be done.

Overall, they lack staff and the customer service is very poor and slow. 1.5 stars at best

Family_with_children

2/10

Poor

25 Jun 2026

Jared

Scam alert! The view of Florence from the pool is the only nice thing about this hotel. Stayed June 20-25th, 2026. Stayed in Apartment suite. We are 🇨🇦
- THE POOL. We had to get our own towels from a bag. We had to clean chairs off of food and towels after waiting patiently. One person works at pool but doesn't help with that.
Also BEWARE, the hotel rents out the pool to outside parties so you may be left without anywhere to sit or service which happened to us on July 21st.
THE ROOM, is in high need of renovations. Dirty, bugs, ants everywhere and AC doesn't work, WiFi is very weak or lost, Cell network is minimal.
THE FOOD, please don't waste any money on the restaurant for dinner. It's a buffet, terrible and overpriced.
THE SERVICE: we had to cut trip short for family emergency by 2 days. We paid directly with hotel on arrival but booked through Expedia. Hotel takes full £ up front. They refused to refund last 2 nights despite 48hrs notice of our emergency. After arguing with Giovanni (manager) he offered one night refund IF: 1. Expedia called him and we gave our bank account details as he wouldn't refund back to original CC. 2. He said Expedia is the customer and not us. 🙄
TRANSPORTATION: it's a 17-25 euro cost each way to get into town or 40 minute in 35C heat so beware
HOUSE KEEPING: they make you return keys to front desk for cleaning.hotel is on the verge of bankruptcy as they lack employees and the ones they have are unprofessional.
Super 8s are nicer!

Family_with_children

10/10

Exceptional

24 Jun 2026

Lance

This property is amazing. It is in the hills above Florence with a beautiful view of the non historic parts of the city with amazing sunset views. It is a great quiet place to come after a busy day of site seeing in Florence. It is a short cab ride from the city

Partner

10/10

Exceptional

13 Jun 2026

Lisa

This is the hotel we go back to whenever we go to Florence. The staff are amazing. Every single member of staff can not do enough to help you. The view from the hotel is just beautiful. We like walking and it is a 30 minute walk down the hill to pitti palace. If you don’t want to walk back up there is a bus. Also a 2 minute walk out the front of the hotel to the left is a great little pub in a field where they grow their own veggies and the meat for the burgers is from local farms. A must visit We will be going back to Florence and back to Villa Tolomei.

Partner

2/10

Poor

27 May 2026

Gary

We were astounded that so many things were not available at this 5 star Hotel when we arrived to 5 days there, where the temperature (as forecasted) was between 28-34 degrees.
1. No Airconditioning in room or elsewhere (apparently a local restriction to do with pollution??? But I went to another hotel to investigate (The Social Hub hotel) where is was fully air conditioned. No mention on Hotels.com website about it.
2. Not allowed in Pool until 1st June (arguably when checking small print on hotels.com website it does say that) but if I put that as one of my search criteria and the the date I'm going, I expect a pool..., again we're told it's a local restriction but the pool was open at The Social Hub Hotel..???
Other problems were, no food available on Sunday evening, had to get reception order us a delivery Pizza, Spa wasn't open and the bareness of it looked like it hadn't been for a while. We were offered a bottle of Prosecco in apology for no pool and on the designated terrace we had to use to sunbath on the Friday. We then decided to drive to the beach an hour or so away for the next 2 days as the terrace was either full shade early in the day or full fun with no shade later in the day. When we thought we'd give the terrace another go on the Monday all our towels, Prosecco bottle and glasses were still there from the Friday, no one had even cleared them up!!!
The manager and staff were apologetic and I blame the OWNERS and Hotels.com for bad info and policies.

Partner

10/10

Exceptional

05 May 2026

Chris

The Tuscan villa you imagine from the movies… 10/10 breakfast and views.

Family

8/10

Excellent

28 Apr 2026

Mark

Location and hotel were great but the staff were incredible!! Nickolas was brilliant
Only thing that let it down was the pool and outside area were not open for use which was very disappointing. This was advertised but for a premium hotel this was a let down and was very untidy! A little effort would have changed this and made it much better

Friends

10/10

Exceptional

24 Mar 2026

Jong-Hyun

Gret services and environment.

10/10

Exceptional

25 Nov 2025

Aili

Staff is wonderful and kind, very accommodating. We stayed here with a lot of family members for our wedding, we got a beautiful spacious suite with the best courtyard views. The rooms are so beautifully designed, the whole villa is just dreamy and true Tuscany. Breakfast is amazing with so many options and so fresh, so delicious! Service is great too. Overall cannot beat the location. We also held our wedding reception dinner here and the food and service and spaces we used were amazing. They even gave us complimentary bottle of champagne and homemade cookies in our room with a lovely note. Overall, we hope to be back!

Leisure Family

10/10

Exceptional

19 Oct 2025

Michael

Beautiful amazing hotel, stunning views over Firenze. Lovely pool area, lovely breakfast area, nice bar.

Partner

8/10

Excellent

10 Sep 2025

Joel

Grand spacious and relaxing

Lovely Villa. Very spacious rooms. Close to Firenze. Chill location. Lots of in house facilities.

Friendly and helpful staff.

Some finer details: Ironing board available on request, not in room already. Sink was blocked but was fixed when reported

Would definitely recommend and return.

Partner

10/10

Exceptional

08 Sep 2025

Sandra

Peaceful retreat

We stayed in the apartment. Which is a short walk from the main building, between the olive grove and vineyard. It was so peaceful. We opened the window in the morning to watch deer grazing, and sneaking into the vineyard. The breakfast buffet has a great selection. With no car, a taxi into Florence is about 25e. Taking the bus is a great option but it doesn't run on Sunday. The Villa has the nicest bathrobes you'll find. Service is outstanding.

Partner

10/10

Exceptional

31 Jul 2025

Teddy

Great place to stay near Florence, it’s quite and relaxing. The pool is great.

Leisure Partner

10/10

Exceptional

20 Jul 2025

JENNIFER

It is such a beautiful property and our apartment was clean and comfortable. Ate at the lovely restaurant one nigh and had take out the second.
The breakfast was fantastic, so delicious with many options. The staff were so friendly and helpful.

Leisure Friends

4/10

Poor

29 Jun 2025

Keith

This property was touted as being perfect and a five star resort. It did not have a laundry mat as promised the restaurant was iffy at best, although great service and the singer was fantastic. The air conditioner in the room was so loud and so bad it never got below 80 very unhappy with the property.

Leisure Partner

10/10

Exceptional

30 May 2025

Theodore John

Incredible off-season stay. The breakfast each morning was incredible. So much better than any other hotel I’ve stayed at. Fresh and delicious. The staff were friendly and helpful and our room was amazing. The Villa itself is a renovated Renaissance property and all around are little reminders of its glorious past. We were too early for the pool (starts in June) but I have a feeling that’s why we got such a great deal. The views from the decks are incredible and it’s close to Florence. The roads are windy and narrow, so be careful! But one of the roads down from the Villa revealed a spectacular view of Florence. I can’t recommend this hotel enough. Would gladly return.

Leisure Partner

10/10

Exceptional

19 May 2025

Matthew

The staff at this hotel were excellent, friendly, professional and very helpful.
The location is beautiful.
Parking is easy and convenient.
The breakfast buffet was very good.
The buildings are traditional and charming but the interior decor is over fussy, tired and needs sorting out. We sometimes wondered what the interior design was trying to be, there wasn’t a coherent theme.

Leisure Partner

10/10

Exceptional

06 May 2025

Halina

Beautiful property, well maintained !

Leisure Family

10/10

Exceptional

30 Apr 2025

Jay

Exceptional Hotel

Amazing Villa, super clean, fantastic location, great food and faultless service made for a very memorable break in Florence. We are already planning our next visit!

Partner

10/10

Exceptional

21 Apr 2025

carlos

Lugar muy tranquilo

Friends_and_family Family

2/10

Poor

17 Apr 2025

David Joseph

Is closer to a 3 star. Breakfast was tops.

Business Self

2/10

Poor

17 Apr 2025

David Joseph

Great location and breakfast. Rooms need some renovations but what was really an issue is that the gym, pool and shuttle advertised as amenities all were closed or not available. Also the internet after several stays at the villa has never worked.

3 star hotel rating at best.

Business Friends

10/10

Exceptional

19 Oct 2024

Andrew

Super location with views over the beautiful city of Florence! Super staff, Daniel you were a legend! Dinner was astonishing, fabulous food and service! You can walk to the city centre, downhill and flat, 20 minutes or so, definitely a taxi back, circa 12 Euro!

Leisure Partner

10/10

Exceptional

28 Sep 2024

Steve

Location is superb, great staff, wonderful experience

Leisure Partner

10/10

Exceptional

13 Sep 2024

Lisa

The staff are amazing. Daniel thank you, it was a pleasure to meet you. The hotel should cherish you as a staff member. We will be back

Leisure Partner

10/10

Exceptional

11 Sep 2024

DAVID

Amazing resort, staff were excellent, food and drink was amazing.

Partner

2/10

Poor

08 Sep 2024

Bob

Nothing was likable . Worse checking the gentleman gave our key and went on the phone without even explaining anything about where our room is or any information about the property . I was supposed to be in a superior room he gave us the worse room possibly My room was smaller than deluxe
We have pictures and videos of fire ant in the room.

Leisure Friends

10/10

Exceptional

29 Jul 2024

Dr. Hadar

Thank you for a wonderful stay! Loved it all’ perfect stay!!! And staff very friendly!

4/10

Poor

05 Jul 2024

Hector

Bugs everywhere, ants, a lot of ants on furniture and beds.

Leisure Family_with_children

8/10

Excellent

04 Jul 2024

Michelle

The view of Florence from this hotel was amazing. It's also very close to Florence from a taxi.

Leisure Family

10/10

Exceptional

03 Jul 2024

Nicolas

Excellent

Leisure Partner

10/10

Exceptional

29 Jun 2024

Al

The villa is awesome away from the city. You must have a car to get to town which is not that far. But not walkable at all.
Breakfast wasn’t all that and they charged us for two eggs 12e!!

Leisure Family

10/10

Exceptional

13 Jun 2024

Kenneth

Can’t say enough about the kindness and helpfulness from the staff there. The property is on top of a large hill and isolated from the downtown area. It’s not walking distance to the main attractions and plan on a taking a taxi if you do not have a rental car. But it’s not an expensive ride, and worth it for the great customer service and relaxing atmosphere at this beautiful hotel. The free breakfast is terrific, they have a fitness center with weights and cardio machines, and the restaurant’s dinner is definitely fine dining. The view from the pool is absolutely beautiful too.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Fulya

We are very pleased with all the services in this hotel. Enjoyed the stay and like to thanks to all the staff, very helpful

Leisure Partner

8/10

Excellent

01 Oct 2023

N

Good overall

Lovely hotel - quiet and peaceful, with a great pool. We walked to and From Florence city center each day - 30-35 minutes each way. Some of the staff were quite surly/ aggressive/ rude, but most we just lovely and really helpful.

Partner

10/10

Exceptional

30 Sep 2023

Jorge

Villa is beautiful and has breathtaking scenery of the city

Leisure Partner

8/10

Excellent

23 Sep 2023

Richard

Room was small and the view wasn’t great
But hotel is lovely and classical
Beautiful objects everywhere

Leisure Partner

10/10

Exceptional

03 Sep 2023

Anna

One of the best hotels I ever stayed. Beautiful and luxury in every way. The surroundings are unreal in their beauty. Furnishing is superb, staff is very friendly and accommodating. The restaurant on the property is a must to try.

Leisure Friends

4/10

Poor

31 Jul 2023

Isabelle

I’m comparing this stay with other stays I had in the beautiful country Italy. The property is ok, it’s clean and well maintained. However it’s way too overpriced. Examples:
Room service fee: 35€ per order
At dinner they charge you a head cover of 5€ per person
Glass of wine (in Italy!!):15€
Very average pasta with veal: 30€

The dinner menu is very very limited and the food not great for Italian standards. The waiter we had didn’t speak a word English which made it very difficult to communicate with.
Also if you have a small child which needs to go to bed before 8pm you’re at the wrong place as the restaurant opens at 7:30pm and they have no flexibility to find a solution for you unless you want to pay 35€ room service fee for a 15€ food order.

Unfortunately I cannot recommend this place and will not return.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2023

Michael

Such a lovely view. Great staff who are there to please. A true luxury experience.

Leisure Partner

6/10

Pleasant

14 Oct 2022

Hrvic

Not 5 star hotels, more 3+

Partner

8/10

Excellent

26 Sep 2022

Emilia

Very good

Business_and_leisure Family

6/10

Pleasant

16 Sep 2022

shaileshkumar

Nice hotel spacious . Beautiful rooms .
I willl recommend or stay again .

8/10

Excellent

14 Aug 2022

Sanne

Restaurant to be improved, but beautiful place

Beautiful place, nice pool, friendly staff but restaurant wasn’t that great. Neither was the breakfast.

Partner

4/10

Poor

01 Aug 2022

Jane

A very disappointing stay. 5 star prices but experience so far from that. Walkway to our room was used as a laundry store and on arrival we were expected to climb over a hedge to get to access our room. Room service charge was extortionate [we didn’t use it] Hot foods for breakfast were cold as the heater was not turned on.
However, the main problem which resulted in us leaving a day early was the appalling behaviour witnessed by a staff member at the pool.

Partner

4/10

Poor

25 Jun 2022

Amir

The Villa we stayed at had ants all over the place. They had to come and spray the Villa to kill ants. Breakfast was really bad, not much to chose from. Restaurant had very short menu for dinner. Staff at the front were very nice and friendly.
Would not go back again.

Leisure Family

10/10

Exceptional

23 Jun 2022

Julia

Tuscan beauty

It was the perfect little romantic stop for our last night in Florence. Beautiful and comfortable! The pool. LOVE! Had dinner with the absolute best view. Loved even more!!

Partner

6/10

Pleasant

17 Jun 2022

Saadi

Price over quality and property conditions

Business Friends

8/10

Excellent

12 Jun 2022

ben

Lovely hotel. 15-20 min walk into lower part of town where you can get Taxi or 30 min walk to historic town. It’s a steep hill back so a taxi back from the square at the bottom of the hill is 5 euros.

Hotel is very expensive to eat and drink but there are some wonderful places to eat not far in isirito santo 20
Mins walk.

Partner

10/10

Exceptional

11 Jun 2022

Michael

A beautiful place about 1.5miles from downtown Florence. We took a taxi or walked into town at our leisure. Note, it is quite a climb from town to the Villa, but the views from the hills are absolutely worth the walk. Pool, accommodations, breakfast were wonderful.

Leisure Family

10/10

Exceptional

11 May 2022

marilou

Beautiful there! Very quiet.

Leisure Family

4/10

Poor

16 Apr 2022

Lisa

pool unavailable, no elevator, undesirable location

2/10

Poor

31 Jul 2021

Verified traveler

Over 20years of travelling this was the most horrible experience. The fact that the building and rooms where nice does not compensate comically bad service. In pool bar of 5 star hotel ONE person was cleaning.. cooking.. waitering... servicing towels (which run out). 3 tables LEFT as their food did not arrive in 1.h20min. Breakfeast was a joke took over 1h for coffee. Lunch food was below any standard and nobofy od staff was able to fix the situation regardless of numerous complaints.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2019

Wesley

Pool with a view

Lovely view and high quality food. Pool area very well maintained and room was very comfortable. Superb cocktails : )

Partner

10/10

Exceptional

12 Jul 2019

Verified traveler

We booked this hotel for 5 nights and were not disappointed
Fantastic views , extremely relaxed atmosphere and the staff truly can not do enough for you to make you comfortable...
Our friends stayed in central florence but with the heat ... we were so pleased we stayed here so could have the best of both worlds and have a pool to dip in for few hours!
Would definitely come back to Villa Tolomei ! It is only 5-10 mins into the centre in a taxi approx 16 euros and surrounded by vineyards and amazing views - a special place

Friends_and_family Friends

8/10

Excellent

30 Jun 2019

Verified traveler

Traditional hotel. Very clean. Friendly, accommodating staff. Lovely pool. Great restaurant.

Could do with a few more electrical sockets in rooms. We had to charge our devices in the bathroom!

Leisure Partner

10/10

Exceptional

22 Jun 2019

Verified traveler

A OKAY with ME!

What can I say? You get what you pay for, and we paid quite a bit, but the place is very beautiful. it is situated among the Tuscan landscape. It is gorgeous all around. The WiFi access was phenomenal and the hotel staff did all they could to have us feel at home. I would only give a couple of suggestions: 1. when the guest is present, make it all about the guest. Clear the guest's table first before you clear and empty table. 2. this place probably does this already, but have staff meetings every morning to remind the staff that the guest is super important and as such, never let a moment of kindness pass. Other than that, no complaints! Great beautiful resort.

Family

8/10

Excellent

09 Jun 2019

Verified traveler

Fabulous location in the hills overlooking Florence

Leisure Partner

6/10

Pleasant

27 Apr 2019

Sam

Good not great. Not 5 star

Good not great. Expectations were high based on pictures, reviews and 5 star rating. But when we got here, we found it to be a little disappointing. No greeting upon arrival. Room very very small, no ac and couldn’t open the windows as the dogs barking and noise from other rooms was too much. Our room backed onto the rooms next doors bathroom, so it meant we woke up every time they turned on the fan. We asked to turn on the ac but they couldn’t do so, despite everyone at breakfast complaining how hot it was.

Dinner at restaurant was solid and would recommend, as well as breakfast.

Overall, a good experience, but not a true 5 star and not worth the extra money.

Partner

10/10

Exceptional

04 Jan 2019

Verified traveler

We loved this place. It was gorgeous and only a short ride out of town. Wish we could visit over the summer and take full advantage of all of the amenities.

Leisure Family

10/10

Exceptional

17 Sep 2018

Dermot

Fantastic

Fantastic place to stay. Great amenities. Fantastic restaurant

Partner

10/10

Exceptional

16 Sep 2018

Tiffany

Great stay!

Loved this hotel! The staff was friendly, the view is fantastic and the room was spacious and comfortable. We enjoyed relaxing by the pool and overlooking the city. Plan on taking a taxi if you want to visit the city center.

Partner

6/10

Pleasant

04 Sep 2018

Verified traveler

Not Bad, Not Great

Villa Tolomei is good, not great. Let's call it a 3.5/5, give or take. Staff wasn't overly helpful. We stayed at a similar place in Tuscany that was very well served, and by comparison, this was not. Front desk people were typically camped out in the back office. Only one bellman/porter on staff at a time, it took forever to get anything. A/C was weak and blocked by a window sill. The room was nice and pretty big, so no complaints there. The bartender by the pool was a tad creepy, trying to be Mr. Slick, not realizing how off-putting it was. Buddy, people want to relax, not to hear about the Miami night clubs you've been to. Very buggy, and the front desk had no bug spray to offer besides one of the employee's personal bottles, which she was hesitant to share (and which may have not been real bug spray). Maybe nitpicking on that one, but again, we stayed at a similar place that sprayed semi-weekly for bugs and had spray on hand. Restaurant service was poor. Took forever to get things. At breakfast, a simple coffee took 15 minutes, and the servers were clueless at times. It is doable to walk down to the city in 25ish minutes, which was a nice perk. But you likely need a cab to get back up. This place isn't bad by any means, but for the money, it's just alright.

Partner

8/10

Excellent

29 Aug 2018

Verified traveler

Beautiful renovated property with beautiful views and pool. Staff very attentive, hard working and gracious. Very good breakfast, included. Hotel restaurant and bar are very over priced. They need a shuttle to center of city.

Partner

8/10

Excellent

29 Jul 2018

Verified traveler

We were very happy with Rachid at the Front Desk. He was very helpful and took care of us.

10/10

Exceptional

12 Jul 2018

Rosemary

Anniversary celebration

We had visited the hotel before and decided it would be a lovely place to celebrate our silver wedding anniversary with our daughters. We were not disappointed. the hotel was as good as we remembered and our anniversary meal was made very special by the restaurant staff. overall we all had a great time and would definitely return.

8/10

Excellent

28 Jun 2018

Verified traveler

MIllion Dollar View

We had a lovely stay at the Villa. The staff, hotel room and venue were fantastic. We were there for a wedding, So a perfect venue for a very romantic occasion. My only complaint was when we first arrived there seem to be an issue with the air conditioning, but that was sorted out quickly. Would definitely recommend for a holiday that includes relaxation. It is a short cab ride to town so if you are looking for central location to activities, this is not it. Overall a great experience.

Partner

10/10

Exceptional

26 Jun 2018

Verified traveler

Wow what a place

We were here for two nights for a wedding. The rooms are large by European standards. The breakfast each morning is wonderful and they have a great selection of food. I didn’t use the pool but it looked very inviting and clean. The staff are very nice and accommodating. It’s a fare walk into Florence downtown so I would cab it - so worth the money and not getting all hot and sweaty on the way down.

10/10

Exceptional

21 Jun 2018

Verified traveler

Beautiful View, Quiet, Not too Far from Town

Villa Tolomei gives a great Italian feel from the start when you pull into the long tree lined driveway. It is on the outside of the main city on a hill. Positive in that it is quiet, however you need a cab each way to get to the city. The staff was very friendly. Room was in good shape with a very large bathroom.

10/10

Exceptional

06 Jun 2018

Verified traveler

Quiet villa outside of Florence

The villa gives you a quiet escape from the crowds of Florence. The staff was amazingly friendly and helpful. The view from the pool was amazing, and most surprisingly the restaurant was the best food we had in Italy.

6/10

Pleasant

10 May 2018

Romeo

Villa tollomei enjoys a beautiful location . They lack several things that a 5 star hotle should have .
Starting by the lack of air conditioning in their rooms . I’d one open the windows it is impossible to sleep with the mosquitoes . Also they are very stingy with their soap . They don’t do evening turn downs in their rooms. Overall an average experience .

8/10

Excellent

16 Mar 2018

Verified traveler

Great hotel, wonderful atmosphere

On the expensive side (pay attention to the fees associated with the number of occupants... eg. family of four) ... but great hotel & lovely premises... on hill overlooking city, even visible from many city attractions (duomo top). Staff very nice.

10/10

Exceptional

08 Dec 2017

Verified traveler

Amazing

Wonderful villa not too far away from the city. Staff and chef were amazing. The villa itself was beautiful. Would stay There again in a heartbeat

10/10

Exceptional

06 Dec 2017

Margaret

Luxury hotel with classic Italian style decor

We came to join a party for our Daughter;s 50th birthday party and were treated extremely well. Every need was catered for.

6/10

Pleasant

05 Nov 2017

Kontantin

Below expectations

The \"heated\" swimming pool was not heated at all.
A cup of cheap tea from a small bag at their restorant is 12 euro. Thier territory isn't developed for a hotel, just a wilde field.

Family

6/10

Pleasant

29 Oct 2017

K.C.

Depends on what you’re looking for

Pros: clean rooms, clean & tidy grounds, hotel itself is quiet, pool area is very nice, nice views.

Cons: front desk staff speaks min English, rest of staff speaks no English, walls are very thin & while the hotel is quiet you can hear guests in the hallway. One morning a European Family with children were leaving & hollering in the hallway for 30 min. It was really frustrating. At first I thought my room was next to a staff room & they were all arriving at 7am, so I asked the front desk if that was the case I wanted to be moved & she said no it was a family checking out. I could hear the guests in the next room using the restroom. The hotel is an 8 minute drive to town center. Half the Taxi drivers grumbled when I told them that’s the destination on the way home. Unless you have endless amounts of time & leisurely schedule you’re not walking to/from hotel to town. Now, if you don’t have much of an agenda I’m sure it’s a lovely walk. It’s an uphill hike home. After walking all day & all the steps at the Duomo/Bell Tower etc the last thing I wanted was a 25 min+ uphill hike home. The phone in my room didn’t work despite the staff trying to fix it. So, calling a cab, room service, requesting a hair dryer was a pain.

I would recommend this hotel to someone who lives locally I& is looking for a weekend getaway. Someone who is looking to primarily stay at the hotel & will just be popping into town once or twice for dinner or brunch.

10/10

Exceptional

22 Oct 2017

Verified traveler

Beautiful view, staff was great! Would definitely stay again!

10/10

Exceptional

21 Oct 2017

Joan

The best sleep I had during my whole trip

We stayed 2 nights in a Junior Suite (wish we could stay more) after a long journey before flying home. We got the best rest we had during the whole trip. The hotel is located in an olive / vineyard grove, about 20-min walk to the city center. Bedding and breakfast is of exceptional. We will certainly come back when we visit Firenze in the future.

10/10

Exceptional

10 Oct 2017

Jo

Lovely hotel, great location

This hotel is outstanding, wonderful staff who are very friendly and cannot do enough for you, fabulous food. Beautiful grounds with stunning views. Tranquil pool and only a a short taxi ride into Florence. Highly recommend.

10/10

Exceptional

02 Oct 2017

Sandra

Beautiful Hotel

Beautiful hotel, stunning location, gorgeous rooms, incredible artwork

10/10

Exceptional

24 Sep 2017

Carole&Gilbert

Elegant in its simplicity

It's beautiful, classy, élégant, simple and sophisticated at the same time and very very clean. The food is divine, the wine (their own production) is also very good and the staff is very pleasant, courteous and always willing to help and accomoodate. It's quiet and relaxing and the only négative is because its location in the mountain, sometimes difficult to get to but we figured it out eventually. Would go back in a flash!

8/10

Excellent

19 Sep 2017

Glenda

Lovely hotel

We enjoyed our stay,the hotel is lovely,staff lovely too! The only concerns we had are:
there was no one at the pool to supply towels or any other services. I know it was not the high season but we would expect at a 5 star hotel,someone would be available. We need to mention Vasilio, not sure if that's spelt correctly, from the bar and communal areas. He was absolutely fantastic with his service, it was above and beyond what was expected and we thank him very much! Also Diana for her help and information. The hotel is beautiful but some way out of Florence ( much longer walk then the hotel advertises) Perhaps a shuttle service supplied by the hotel would be very welcome,as the walk can be somewhat precarious, ( no paths and lots of hidden bends) cars driving very fast and erracticly !! The room service charge is ridiculous, 35€ per person!!!! to deliver an 18€ sandwich!!! I'm sure if the hotel was more sensible with its restaurant/ drink charges more people would be prepared to eat and drink there. No- one likes to pay silly prices no matter how wealthy! All in all,a lovely stay,a lovely hotel and lovely staff, just a few problems that need to be sorted.

10/10

Exceptional

13 Sep 2017

amy

Great hotel!! We are looking forward to returning

This was a very special place- the setting was gorgeous! We ended up dining there 2 nights in a row because the food was delicious.
I recommend this hotel to all that want a unique place to stay

10/10

Exceptional

27 Aug 2017

JB

Second time around!

This a great base from which to explore Tuscany with a car and Florence, by using a taxi for the 10 minute ride to town. We came for the first time soon after it opened and loved it but since then they've improved the sunbeds and provided shade round the pool making it even better. The great terrace which used to be open is now a kind of conservatory. This is probably better for visits in spring and autumn but we missed the restful outdoors in the evening for pre or post dinner drinks. The restaurant itself is a delight, looking out over distant hills.

Very civilised and sophisticated, with a very helpful staff.

10/10

Exceptional

21 Aug 2017

Jennifer

SIMPLY AMAZING !

Villa Tolomei was AMAZING !!!! Perfect location with the perfect staff !!! Everyone was so helpful to us ! The property itself is breathtaking with a beautiful pool that overlooks Florence !!! Their restaurant was also delicious !

Partner

10/10

Exceptional

05 Aug 2017

Verified traveler

Oasis right outside of Florence

I just cannot say enough great things about this hotel. The grounds were spectular, the rooms beautiful, and the staff went above and beyond to make our stay perfect. When at the hotel you feel like you are in the middle of the Italian countryside but you are only a short cab ride or walk (less than 5 minute cab ride or 20 minute walk) outside of the heart of Florence. We started every morning and ended every evening by the pool which was the perfect way to cool off from the hot Italian sun. The breakfast was wonderful each morning (the eggs were amazing!) and we also enjoyed 2 fabulous dinners at hotel. You really cannot beat the amazing views from the restaurant. We were traveling with 2 small children and they were more than accommodating to our family. We couldn't have asked for a better stay in Florence!

10/10

Exceptional

04 Aug 2017

Nick

Wonderful place, and perfect location

The villa is just outside the city limits, on a modest rise above the Porta Romana. A 15 minute walk from the hotel through a shaded, beautiful and quiet but well-lit (at night) country road, gets you to the bustling centre of the Porta Romana itself, where you will find plenty of shops for necessities (bottled water, fruit, veg, snacks), several gelato places, restaurants, parks, and a taxi rank. A taxi back up the hill to the hotel from Porta Romana is under 10 euros.

We found everything we needed in the Porta Romana - it was very handy for picking up refrigerated bottled water on our way back to the hotel, or on our way into town. There's a very nice restaurant there too, serving locals - Pizzeria Antica Porta. The food there was great. Handy if you want a meal, but don't want to go all the way into town.

From Porta Romana, it's another 20 minutes or so to the Ponte Veccio.

The location of the hotel means you get clean, clear air, wonderful views over the hills, and are surrounded by countryside, and yet you're a very short walk into town. The hotel's clean and well-maintained pool was a wonderful way to cool down after a day seeing the sights in Florence, as was the air-conditioning throughout the entire building.

Our room was very comfortable, and well appointed. Everything was kept immaculately clean, and towels and soaps changed daily. Couldn't ask for more.

Staff were incredibly friendly, helpful, and outgoing. A wonderful hotel!

10/10

Exceptional

20 May 2017

Mr Christopher

Our stay was a delight. And the staff were so friendly and engaging. Villa Tolomei is a perfect secluded base to explore Florence from, or just chill out. Lots very pool too.

Partner

8/10

Excellent

25 Mar 2017

Verified traveler

Stunning view over Florence, classy hotel

Beautifully maintained buildings, comfortable rooms, very friendly helpful staff. A little bit out of town so need to taxi to and from Florence. Worth a visit if you want something quieter than in the city or need to park. Generally very pleasant stay.

10/10

Exceptional

09 Feb 2017

John

Quality Florence Hideaway

We are 2 mature couples looking for a luxury Florence hotel that also had parking. This was it! Everything about the hotel exuded class. The gardens, restauraunt, comunal lounges and rooms were all of a high standard and well maintained.
Breakfasts were great and presented with flair, the smoked salmon was very good.
We stayed for 3 nights and dined there once and it was excellant. they recommended another very good restaurant and a local pizza place which was good value
We have stayed in many Italian 4 star hotels over the last 15 years and this was one of the best.

10/10

Exceptional

09 Jan 2017

Carlos

Excellent customer service, great location; view!

The restaurant in this hotel is spectacular, highly recommend it!

8/10

Excellent

29 Oct 2016

Mike

Hotel was excellent as far as staff , food and cleanliness. We walked every day into Florence ( 20-30 min) and back at night. Only complaint was air conditioning was shut off (Oct) and we could not open the windows because of the bugs and mosquitoes (no screens) Enjoyed our stay , will rent a car next time

8/10

Excellent

17 Oct 2016

Elliott

5 Star luxury with amazing setting and views.

We stayed here recently for our honeymoon and were very impressed with the hotel. The layout is akin to a museum with large reception rooms filled with different art and antique style furniture. The views of the city are spectacular and the staff and service is excellent. Small niggles: food and drink menu is very expensive. A couple of drinks and a snack in the afternoon can set you back EUR 80+. Also, the shower in our room was particularly poor which was disappointing as we didn't have a bath. Overall, an excellent, luxurious experience. Definitely recommend this place.

10/10

Exceptional

04 Oct 2016

Verified traveler

Tuscan Boutique Hotel

We had an amazing time at Villa Tolomei.

Great staff and facility.

10 Minutes by Taxi into the heart of Florence.

Great views of Tuscany.

Family

8/10

Excellent

26 Sep 2016

Raymond

Not near 5 star standard

Not a 5 star hotel, but a reasonably good 4 star standard. We had a junior suite which was spacious but not spotlessly clean unfortunately. Taxi into city centre varied from €15 to €40. Room service charge is absolutely extortionate. €35 per person to have something delivered to the room is scandalous. To put into context, every other hotel we stayed in Italy charged an average of €3.50 tray charge/ room service. Also there is no iron provided and they will charge ridiculously to iron your clothes for you. Would not stay in this hotel again. Found the service lacking, particularly if they think they are a five star hotel. Prior to arrival I asked the hotel to make special dinner reservations for my husbands birthday. Perhaps my requests got lost in translation as I was very disappointed with the arrangements and wish I had just done it properly myself. We also checked into the hotel on the day of his actual birthday which was obvious from his passport, any five star hotel would have made an acknowledgement of this occasion even just verbally wishing him a Happy Birthday but not the staff in Villa Tolomei

Partner

10/10

Exceptional

22 Sep 2016

Beato

Super hotel. Very comfortable

Need to be fit to walk into Florence and back up the steep hill which is well over a mile. However it is in lovely surroundings and taxis are available.

Partner

10/10

Exceptional

30 Aug 2016

family of four

Lovely hotel on the outskirts of Firenze. Good base for exploring Tuscany.

8/10

Excellent

17 Aug 2016

Maurice

Nice property ....

Well located with great views ! The hotel staff is very nice and very accommodating