Name: Hotel Palazzo Guadagni
Address: Piazza Santo Spirito 9, Firenze, 50125, IT

10/10

Exceptional

24 May 2026

Erin

Beautiful place with helpful staff and the best view in town.

10/10

Exceptional

08 May 2026

Mary Anne

The staff are exceptional-all of them. They helped us with tickets and brought me tea and cookies one night when I was sick. The breakfast staff is so personable, kind, and attentive. The cleaning staff are impeccably efficient and energetic and have a wonderful sense of humor. We see the same people every year and they remember us. Thank you all!

Friends

10/10

Exceptional

17 Apr 2026

lanette

We were a family of four that stayed in the “family room”. The room was beautiful, comfortable and had plenty of space. The rooftop restaurant had beautiful views, wonderful food and drinks and friendly staff. Alessandro made us feel welcome. Our daughter had a nut allergy and he made sure to accommodate her and let her know her safe food options. We loved the location. Close enough to walk to the sites, but more quaint, a little less touristy.

10/10

Exceptional

07 Mar 2026

Anne

Charming, quiet hotel which helped make our visit to Florence special. The room was spacious, super clean and comfortable. The Loggia fantastic and most importantly, everyone had a smile and was helpful. Best hotel in Florence for a personal and charming stay.

Partner

10/10

Exceptional

16 Dec 2025

Ann

Absolutely amazing stay! Great location to all major attractions, great restaurants nearby, beautiful rooms, certain room has Duomo view, incredibly helpful staff! Definitely recommend it and we are planning to come back!

10/10

Exceptional

07 Aug 2025

Annyelis

Hotel Palazzo was stunning. I would definitely stay here again and I already can't wait to! The staff were so friendly and made you feel right at home. Everything was walking distance and the area was incredible!

Business_and_leisure Self

10/10

Exceptional

18 Jun 2025

Hye Nam

This very hip hotel features a stylish rooftop bar—the hottest spot in the city—along with cool and friendly front desk staff, amazing rooms adorned with antique furniture and beautiful wall paintings, and stunning views throughout.

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Catherine

The warm and friendly staff.Excellent breakfast. Beautiful loggia overlooking Florence

Leisure Friends

8/10

Excellent

19 May 2025

donald

We spent 3 nights at the hotel. The staff is phenomenal! Very friendly and welcoming. Can’t beat the location, everything is within walking distance. My issues are with the room (#6). Decor needs updating. Our room was adjacent to the dish washing/kitchen room!!! There is constant traffic. Quite noisy, especially when trying to go to sleep. And the bathroom…the shower floor drained away from the drain. There is no door on the shower causing a flood in the bathroom. We used about 3 towels each time we showered to contain the water!

10/10

Exceptional

18 Apr 2025

Kimberly

We wish we spent our whole trip here! It’s absolutely gorgeous. Breakfast and drinks on the patio are unbeatable. Staff was friendly, comforting and accommodating to every one of our needs, including calling a taxi, an early check in when I wasn’t feeling well etc. Excellent stay!

10/10

Exceptional

18 Mar 2025

Anita

Worth the stay and I highly recommend

Leisure Self

10/10

Exceptional

13 Mar 2025

David

Nice and elegant, good breakfast options

Leisure Friends

10/10

Exceptional

19 Dec 2024

Shoumick

The Hotel is so charming and exactly the vibe you want from Florence. The staff are amazing and they are very helpful guides to the city and have great, chic taste.

Leisure Self

8/10

Excellent

21 Oct 2024

Kindra

Couple review

The first room we had we were not impressed. The staff was quick to fix it and the next night we had a much better room. The rooftop was very popular and beautiful to enjoy breakfast on. The location is FANTASTIC.

The hotel is quintessential old world Italy. Walking distance to Rialto bridge and Pitti palace. Great restaurants downstairs.

LOTS of stairs to get up and down to the hotel but there is an elevator.

Partner

10/10

Exceptional

04 Oct 2024

ANN

Front desk staff were super accommodating, helpful and friendly. . Meals on the loggia were very tasty with a great view. Beds were comfortable and room was clean

Leisure Friends

10/10

Exceptional

11 Sep 2024

Rita

rooms are spacious with A/C. Lovely buffet breakfast overlooking St Spirito piazza. Also great place to have a. Drunk in late afternoon or evening. Several great trattorias nearby.

Leisure Partner

4/10

Poor

23 Aug 2024

Hailey

We really hoped to like Palazzo Guadagni. We booked a two night stay for our honeymoon in Florence based off of a Condé Nast Traveler recommendation. What I will say is that the hotel is in an amazing part of the city and it was so cool to arrive there at night— it felt like stepping back in time. There were lots of great restaurants right downstairs and it was super convenient to lots of things to do in Florence. The room itself felt like a museum. I truly could feel the history and I understand a lot of care was put into preserving this feeling. Unfortunately, my husband and I left after only one night of our stay. First off, the “lively fresco” that was advertised in our room was pretty creepy. It was hard to fall asleep under the 6 spooky devilish faces staring down at us. The room was so big and so old that with the AC turned all the way on it was unable to fill the room and the only way to try to mitigate the heat was to sleep with the window open which let in all the sounds from the bars just below. The shower pressure was pretty bad and the shower kept randomly turning on in the night which added to the spooky factor. The biggest issue for me, however, was cleanliness. My husband and I both woke up in the middle of the night feeling sick from the dust in the room (which visibly fell from the ceiling), excruciatingly hot, and a little skeeved out (I woke to a spider right by my face). With respect to the hardworking staff, this was just not a home run for us.

Leisure Partner

10/10

Exceptional

11 Aug 2024

DAVID

Great staff. Amazing location

Leisure Family

10/10

Exceptional

09 Aug 2024

Haleigh

It is located in a lovely piazzo with great food and historical sites!

10/10

Exceptional

19 Jul 2024

Adele

We had a wonderful stay. The staff was accommodating and helpful. The rooms were spacious and absolutely stunning. The rooftop bar was beautiful with excellent cocktails. The continental breakfast was wonderful. This location is easily walkable to several shops, dining, and points of interest.

Leisure Family

10/10

Exceptional

13 Jul 2024

Iva

.

8/10

Excellent

29 Jun 2024

rose

Excellent location.

It was an excellent location. And Petra is amazing. The staff is mostly friendly except for one middle aged man who was a server on the terrace and was rude and embarrassed my 23 year old daughter for sitting on the terrace alone. Anyhow aside from the leak in the air conditioner the accommodations are cute.

Friends_and_family Family

6/10

Pleasant

27 Jun 2024

Isaac

Doesn’t worth the money.

This hotel is hard to describe.

People are no rude, they are kind friendly. But also doesn’t do much for the hotel or to help.

You could see in every guest face the shock with the service and return from their money. When you pay 400 euro a night you expect great service with someone helping with your luggage from door to door and I was surprise with a Hotel that almost looks like a Hostel vibe.

The hotel has a famous bar with a view. The problem was that the room is literally together with the Bar. Noise is not an issue in the rooms. But one night I had ask a person to move his chair so I could open my room door. It is a lot of strange people people coming in and out of the bar, which made me uncomfortable and felt uncomfortable unsafe, but nothing happened which was good.

The break fast is also not good.

The room is spacious but kind empty, which made me a bit sad. The hotel could invest little money to make it a bit cozier.

Water coming from the shower is weird, comes with some moments very hot water that almost burns your skin.

At end of the day, I was left with strange feeling. The view is nice, but that is only highlight. The rest I wish knew it before booking, but I was misled by Instagram pictures as the hotel does a good job on social media with good photos.

Partner

10/10

Exceptional

07 Sep 2023

Jason

Amazing large room with beautiful tall windows and view. Will stay here again!

Leisure

10/10

Exceptional

02 Sep 2023

Andrea

Such a beautiful property and wonderful staff. in a very vibrant part of beautiful Florence, surrounded by quieter streets with tons of dining options. Close to the Ponte Vecchio, and higher end shopping.

Leisure Family

10/10

Exceptional

24 Aug 2023

Melissa

Our hotel beat our expectations in every single way!!! I will definitely be returning to this hotel again. Thank you so much for having us!

Leisure Friends

10/10

Exceptional

08 May 2023

Adrian

Lovely building in great location with excellent roof top bar.

Leisure Friends

10/10

Exceptional

05 May 2023

Elbert

Great boutique hotel, service was very helpful, room was clean and outfitted just right. Location is very convenient for lots of good food options, within easy walking of most of the main sites but off the main tourist track. On a large public square with a number of restaurants with a good vibe.

Leisure Partner

10/10

Exceptional

28 Apr 2023

Lori

Our third stay here. We love the place!

Business_and_leisure Partner

10/10

Exceptional

11 Apr 2023

kathy

A beautiful old palazzo given a new vibrant life! Very well staffed with courteous and accommodating people! The rooms are exceptionally beautiful. The roof top lounge serves delicious offerings in e remarkable setting. Every comfort is afforded by a fantastic waitstaff. A Monday market in the piazza was added entertainment.

Leisure Family

10/10

Exceptional

28 Mar 2023

David

Helpful staff. Incredible rooftop patio bar and restaurant

Leisure Partner

6/10

Pleasant

18 Mar 2023

Charlotte

The hotel area itself and the outside terrace overlooking Santo Spirito square were lovely. Our bedroom ( number 1) was cold( the heating was non functioning), so noisy that we hardly slept ( the noise from the square and in the entrance to the building was truly terrible) and the bathroom was old fashioned and the shower dribbled water at best.

Leisure Friends

8/10

Excellent

13 Feb 2023

jonathan

Wonderful Staff

My partner and I had a very nice stay at the Palazzo Guadagni. The staff was amazing and the hotel was spotlessly clean. I want to thank Galia at the front desk and the manager for all of their help with finding our way around and locating good restaurants. Our only issue was with the hot water in one of our rooms but Rita took care of that for us and happily moved us to another room which was equally good. For anyone who has been in business it`s how an issue is resolved that makes all the difference in the world. The housekeeping staff and the breakfast staff were extremely accommodating and sweet. I would absolutely make a return visit the next time I am in Florence.

Partner

8/10

Excellent

08 Jan 2023

John

Beautiful

Leisure Self

10/10

Exceptional

25 Dec 2022

Michael

Family friendly in Florence.

A great choice for our first night in Florence. The rooftop terrace bar was outstanding as was the breakfast service. Rooms were large and comfortable and the location is easily walkable to all the sites in Florence. Just be advised that check in is at the 3rd floor while your room may be on the 1st.

Friends_and_family Family

8/10

Excellent

18 Sep 2022

Duncan

Beautiful old building with lots of character, in a very convenient location. The main areas of Florence were very walkable from this location.

Leisure Partner

10/10

Exceptional

09 Sep 2022

Eugene

Very nice. Great staff

Partner

10/10

Exceptional

15 Jul 2022

Amanda

Great location with friendly and helpful staff

Leisure Partner

10/10

Exceptional

11 Jul 2022

Molly

The hotel is historic and beautiful. Breakfast on the loggia was lovely and special. The staff were always helpful with recommendations, getting taxis, giving directions, etc.
The only negative about the hotel was that the rooms do not have shower stalls, only tubs that were quite deep. My elderly mother was unable to step in and out of it. So that is something to keep in mind if a guest needs a walk-in option.
Overall, our stay was absolutely wonderful.

Leisure Family

10/10

Exceptional

21 Jun 2022

Stavros

Excellent location excellent people

Leisure Partner

10/10

Exceptional

05 Dec 2021

Nadine

I stayed in the hotel while attending a course at the school on the floor below. The room I had was gorgeous with a comfortable bed, furniture in keeping with the historic building, and a view of the square and Florence that could be a painting! The staff were all very friendly and the location convenient for seeing the city.

Leisure Self

8/10

Excellent

22 Nov 2021

Kevin

Amazing terrace

Great hotel, in a really nice location. The terrace had an amazing view. It was a perfect spot for a glass of wine in the evening or coffee in the morning. The room was basic but nice.

Friends_and_family Family

8/10

Excellent

15 Oct 2021

Cheryl L

This was such a fun location for us and the room was truly magnificent!!

Business_and_leisure Partner

6/10

Pleasant

28 Aug 2021

Verified traveler

The terrace and location are fantastic, room comfort probably depends much on the specific room you end up in, and staff friendliness varies greatly.

Friends_and_family Friends

10/10

Exceptional

17 Aug 2021

Monica

Classic Italian boutique hotel

The hotel is a classic old style Italian villa. The views are amazing but being an older villa without elevator access to every room I would not recommend it for anyone with a disability; however, if you are ok with carrying your luggage up a few flights of stairs the hotel is in a great location in a lively square. The staff was friendly and accommodating

Partner

10/10

Exceptional

22 Jan 2020

Cameron

Excellent hotel!!

I had the best stay at Hotel Palazzso Guadagni! This hotel is the best in Florence. It is charming, quiet, grand, but not pretentious, and the atmosphere is beautiful. The outdoor terrace, or loggia, has breathtaking views over the city, and is beautiful all year round. The staff and owners, are so gracious, polite, and it seems like a wonderful place to work. I highly recommend this hotel and will be staying here again each time I come to Florence!

Business

8/10

Excellent

30 Dec 2019

Alice

Really special place

The location is really nice--it is not in the city center, but it's within a quick walk, and we saw parts of Florence we might not have seen otherwise. The building itself is really special, and we were entranced with our room and our view. The hotel is also dog-friendly, which is a necessity for us. We found out about a 20% surcharge for the dogs after our first night here, so others may want to be aware of this when they book (I think it's a flat rate...). The buffet breakfast is elegant and there's a bit of variety for everyone, including fresh fruit, good coffee, and a variety of yogurt, pastries and cereals. If you are vegan, you might want to bring some veggie milk for your coffee (I did). The staff seemed to warm up to us. We look forward to staying here again!

Partner

10/10

Exceptional

12 Oct 2019

Verified traveler

Charming

Beautiful older palace hotel overlooking the city. Very nice friendly staff. We really enjoyed it.

Partner

10/10

Exceptional

24 Jul 2019

George

Highly Recommend!!

Great stay. We knew other people staying in Florence as we were heading to a wedding and everyone said our place was a lot better than their hotel even if they had spent more money. We really loved the location which is a really buzzy plaza with lots of locals eating and drinking late into the evening (no noise when we went to sleep if you are worried about this). The area is great, hotel is great and the view from the bar/breakfast is sublime. thank you

Partner

10/10

Exceptional

24 Jul 2019

Angie

Quaint, charming hotel close to everything! We walked everywhere during our visit. Our rooms were authentically decorated with modern touches to make our stay comfortable. The breakfast in the morning was delicious too. Highly recommend.

Family

10/10

Exceptional

04 Jun 2019

Ann

Great hotel!

The hotel and location were wonderful! The room was elegant and very clean, but the best part was the rooftop seating. They serve drinks and bruschetta in the evening and you can sit and relax, enjoying the view away from the Florence crowds. If you’re hungry, do check on whether the kitchen is open as there seems to be some confusion among the servers. We’d certainly come back!

Partner

10/10

Exceptional

23 May 2019

AdventureAwaits

great view of Florence close to all the great spots for dinning, drinks, site seeing, shopping. i loved it easy to get around and close to train station too. the building is beautiful the rooms are a little small but all the rooms are small in Italy. the people the service and breakfast was wonderful. hopefully i will return.

Leisure Family

10/10

Exceptional

06 May 2019

DENNIS

Very nice location.

Loved the location on Piazza Santo Spirito. The hotel was lovely and the room we were in was spacious, quiet, and comfortable with a great view over the Florence roof tops. The loggia was spectacular for a sunset cocktail and a view of the piazza. The staff were very helpful and handled our questions professionally.

Be ready to climb some stairs if you're located on the upper floors.

Partner

10/10

Exceptional

27 Aug 2018

Maria

Please read Expedia notes the following; \"There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation\". This is incorrect!! The hotel does have a reception. The hotel is a bit difficult to find though, you have to pass the front gate, climb a flight of stairs (or take the tiny elevator). Once you make it up to the 4th floor you find a unique and cozy hotel. It is very close to all the attractions in the historic areas. We stayed for 3 nights. Hotel is clean and the breakfast was nice. Parking is available but offsite it cost $28 euro per day (cost depends on the size of your car). Would stay here again.

2/10

Poor

25 Aug 2018

Verified traveler

Horrible experience. We booked this hotel 4 months before the trip, we received a confirmation email from Travelocity with a very nice room photo included. When we arrived, they said we reserved an apartment which was not the same as the picture shown in the reservation confirmation. The apartment had 2 rooms, air conditioning only in one but was not working. It was very warm (34ºC, 93ºF) and very humid with a strong humidity smell in the air.
I requested to repair the air conditioning or replace it (it was portable) but when we came back a few hours later, we had 3 fans in the rooms, period. The apartment was very dark, only one window for all rooms. We opened it for a few minutes to get fresh air at 9pm but it was in front of a Bar's terrace full of people drinking and smoking so we had to close it again. We were traveling with our 2 kids so at 10PM we had to start looking for a different hotel for that night that cost us a fortune since the city was pretty packed of tourists. We were charged 28€ for the parking and arrived at 12am to the new hotel after packing everything again and our kids and us were exhausted and frustrated.
Nightmare in Florence i would say. See the photos of what was promised versus reality.

10/10

Exceptional

20 Aug 2018

Phil

Go for it!

Great for a family of 4 in one room. Loved drinks on the upstairs veranda and the location

Family

10/10

Exceptional

19 Aug 2018

Danielle

Beautiful View

Historic hotel located in the lively San Spirito neighborhood. Large room with large, clean bathroom (great water pressure) and high ceilings. The bed was not comfortable, but the view more than made up for it. Air conditioning worked great. The breakfast was a basic hotel breakfast. The staff was very friendly. I would definitely stay here again.

10/10

Exceptional

13 Aug 2018

Bev

Excellent hotel. Location central for everything.

We had a lovely few days in Florence made all the better with the Hotel. Reception Staff and Atish and James couldn't have been more helpful ! Would love to stay there again and would highly recommend.

10/10

Exceptional

15 Jul 2018

Zach

Perfect location. Historic building. Loved it.

Perfect location. Historic building. Loved it. Kind staff, central to Florence. We felt safe. Easy access to Restaurants. Great pizza just a few doors away!

10/10

Exceptional

09 Jul 2018

Isabelle

Great location and great hotel

If I return to Florence I would definitely stay at this hotel. Love the terrace and the great views of Florence. Great staff and the location is good. A ten minute walk across the bridge to the main area of Florence.

8/10

Excellent

05 Jul 2018

Verified traveler

Great hotel - very central location within easy reach of main sights and great restaurants in surrounding square

8/10

Excellent

28 Jun 2018

patrick

oltarno

I liked the location. It was a 15-20 minute walk from train station with rolling bag. 10 minutes from most of the sites in Florence but away from the real touristy parts. The building is old (400 or more years old ?) so it had lots of charm and details but also narrow stairs up to some of the rooms. The breakfast was good. The only negative is all the smokers on the outside balcony bar made it impossible to enjoy. Good if you are a smoker but iintolerable if you are not.

10/10

Exceptional

21 Jun 2018

Elizabeth

Traditional Florence rooms

What a wonderful experience! This 15 room hotel is above the most amazing market during the day that turns into a social gathering in the evening. It is very unique and charming. Each room is different. Our room had a patio and 20 foot ceilings. Both the bathroom and room were VERY spacious and extremely clean. The service was fantastic. Everyone was very helpful and friendly. The hotel patio is spectacular! My husband and I would go back and stay longer!

Partner

10/10

Exceptional

19 Apr 2018

William

Great place in Florence!

Fantastic place, get Room #2, perfect location!

Partner

10/10

Exceptional

15 Apr 2018

Thomas

Short walk to all the hot spots

Our room was a bit odd as it was under the stairs/garden level and looked like an apartment, but it was huge and comfortable and in a nice area.

Family

10/10

Exceptional

02 Apr 2018

Sarah

fantastic hotel full of character, quiet at night

The rooms were incredible! Clean, large, with lots of character. Very quiet and dark too, which I loved! Also in a fantastic location. Fantastic breakfast buffet!

10/10

Exceptional

25 Mar 2018

Verified traveler

we Highly recommend this hotel for Florence. The location is great, there’s a market in the square everyday, the hotel is really cool old castle. We had a room on the front of building overlooking the palazzo. It’s worth the money for one of these rooms. The location is nice on the other side of the Arno river away from the crowds by the Duomo and museums however it’s an easy walk to the Ponte Vecchio and the museums. The staff was so accommodating and friendly. If you are unsure of where to stay give this hotel a look...

8/10

Excellent

06 Jan 2018

joan

Perfectly located charming hotel

Loved the fact the hotel was located close to the train station & close to all main sights to see. Just walking distance.
Old charm but very clean.

8/10

Excellent

21 Dec 2017

JP

Beautiful palazzo hotel in my favourite part of FZ

I love this hotel, have stayed many times. My only complaint actually goes across the board for many Florentine hotels at where I have stayed: it's very cold in the winter. But maybe that is just how Italians do it. Still, it would be great to have the option to make it warmer than it could get in that room. The heating unit was right up at the ceiling (about 20 foot ceilings) so although it was probably very warm up there where the thermostat was, where I was sleeping, much lower down, it was very cold.
Nonetheless, I will stay here again. I love this hotel, it's gorgeous terrace, it's friendly staff, and it's perfect location far from the over-touristic maddening crowd.

10/10

Exceptional

12 Dec 2017

Bonnie

This place is a gem. Located in the laid back and charming Piazza Santo Spirito, Hotel Palazzo Guadagni was a perfect respite from the throngs of Florence tourists. The historic building is beautiful. The rooms are overly spacious with high ceilings and romantic, floor to ceiling windows. Beautiful views from hotel lobby. All of the staff we encountered were friendly and helpful. Breakfast was nice. Excellent pizza place around the corner. I would definitely stay there again if ever I'm in Florence again.

Family

6/10

Pleasant

19 Nov 2017

Sharon

Florence Fail

The bed was like sleeping on the hard ground, room safe not even bolted down and the room was not as described when we booked. Upon checkout they did not even ask if we enjoyed our stay. I was definitely disappointed with this hotel.

Partner

10/10

Exceptional

23 Sep 2017

Maria

Great location! Wonderful room! Attentive staff!

My family and I stayed here for 2 nights and had a such a positive experience. We will definitely stay here again, as well as recommend to family and friends.

8/10

Excellent

06 Sep 2017

Verified traveler

Beautiful Old Charm Italian Hotel

We checked in early and since our room was cleaned thy let us in early which was such a good thing! Very accommodating staff. We got a upgrade large room that can actually fit 4 adults one master bedroom and there was a smaller bedroom w two twin beds. And a restroom shared. It was a blue room w high ceilings and hand painted. Because it's a old decor and antiques furnishing it made the stay really nice. If you want modern this is not the hotel for you. The location is nice because restaurants right outside the entry. There an elevator which is nice bc it was on 3 floor. Breakfast was yummy and included in our stay.

Beds were firm and air conditioning was cold. White sheets are nice n clean and pressed. Refrigerator and extra pillows and blankets in closet. Restroom is old but clean which is all that matters. Stayed Sept 1,2017

Partner

10/10

Exceptional

14 Aug 2017

Verified traveler

Wonderful gem of a hotel! Perfect location, great staff!

Family

10/10

Exceptional

13 Jul 2017

Shannon

Great hotel!

Great hotel, ambiance was fabulous! It is a old palace that the prime minister of Florence once lived in - now turned into a hotel - wifi is great - breakfast is great!

8/10

Excellent

06 Jul 2017

Sara

Awesome location

Great location and an awesome rooftop to enjoy a morning coffee or an evening glass of wine. The room was a bit dated and dark. The bathroom was very small. To no fault of the hotel, there was a very loud guest who kept us up 2 of the 3 nights. Overall, we enjoyed our stay due to the location.

Family

6/10

Pleasant

04 Jul 2017

MOHAMMAD

Nothing .price what they quotes .change

Family

10/10

Exceptional

23 Jun 2017

Alissa

Great hotel - a/c struggles during summer

Everything was good. Historic building so just know the A/C isn't great. Staff is amazing and Hotel is beautiful. Great area!

2/10

Poor

11 Jun 2017

V

Noisy pricy studio flat with pungent damp smell

I originally booked the one bedroom flat for our family of 4 for four nights in May. My husband and I fortunately managed to check out after one sleepless night despite being overcharged for the children who were not with us. There was no separate bed room but a flimsy curtain dividing 2 areas of the room. The room was under the stairs on the ground floor. Despite double glazed windows all the noise from the square drifted in that did not fall quiet until past 2 am in the morning . The furnishings and fittings were tired and everything including the linen had a musty smell. There was an pungent smell of damp in the room and no way to relieve it due to all the windows being sealed shut. The bathroom, was in semi darkness as half the lighting was not functioning. It also smelt very damp. At least after we checked out we relocated to a fantastic newly refurbished flat minutes from the Duomo for a lower rate so we had a great holiday and after prolonged negotiation with the hotel they finally refunded the overcharge for the children.

Family

10/10

Exceptional

11 Jun 2017

Verified traveler

Old splendour, fabulous location.

Partner

6/10

Pleasant

09 Jun 2017

coloradofox

Pictures nicer than reality, but fabulous location

We were disappointed in the room accommodations (the apartment was not as nice as the pictures alluded to). The staff understood our concerns and did their best to accommodate. We were also given the option to not stay the second night which was fair of them to offer. In the end you don't spend much time in the room, city availability was low, so we made the best of it. We moved the teenagers to the sofa beds (think futon mattresses) and they put the twins together for us. Not fabulous but worked better than the adults on the sofa beds as was originally set up. It was nice to have a microwave, small fridge, & washing machine given 2 wk vacation. The bathroom was updated, just needed a shower curtain. I would rate the location and staff a 5 but the apartment a 2 and breakfast a 3. It's hard to find hotels that accommodate 4 in one room in Europe. We don't recall specifically booking the apartment but did book accommodations that would hold all four of us so possible we did it without realizing there was a difference in accommodation comfort. We were advised to book the family rooms if we returned as they're nicer. Please don't get us wrong, there are definite pluses with this hotel, the apartment was as nice as the ratings implied. If you booked one of the other rooms, you'd probably be pleased. The piazza attracted a lively young group but we didn't experience any noise issues and the apartments outside wall faced the piazza. We felt safe walking at all hours

10/10

Exceptional

01 Jun 2017

George

Fun place in great location

Loved the room! Bathroom was nice. Staff was pleasant anf helpful. Location awesome. Loved the terrace, enjoyng wine and local foods purchased in the market square below and local shops! Would love to stay thee again!!!!

6/10

Pleasant

28 May 2017

Bob

Old World Charm Hotel in Heart of Florence

The Hotel was on a piazza where there was a local market each day and several local restaurants. It was easy walking distance to where main tourist areas and shopping. To access the hotel you had to use an elevator or walk five flights of stairs. Once at top of elevator you still had a flight of stairs which made moving luggage difficult. My room was then up two more flights of stairs and again no elevator. My room was clearly an over flow room and not nearly the same as the pictures on there web site. I know this as someone else in our party did get one of the nicer rooms that was pictured on there web site but we both paid same price. Our bed was as hard as a rock which I like really firm but this was firm to the max.

The hotel has a beautiful veranda that overlooks the piazza which was beautiful. We enjoyed sitting out each night enjoying drinks with our party.

10/10

Exceptional

23 Apr 2017

Verified traveler

Excellent hotel which is quite different to most other hotels I have stayed in. Great location and very attentive staff.

10/10

Exceptional

04 Mar 2017

edward

A Real Gem. Hotel and staff were 1st class. I enjoyed so much I booked for another night. I will stay at this Hotel again soon.

10/10

Exceptional

05 Dec 2016

Neha

Palatial experience for a decent price!

The rooms and the hotel were exactly how the pictures on expedia look like. There was no misleading information or impressions. The hotel gives you a good experience of staying in old palatial style building with high ceiling rooms. Our room was very spacious and neatly decorated with modern amenities mixed with rustic decor. I also liked the patio area where one could sit and enjoy the view peaceful while sipping on their wine or coffee; although it was too cold to linger outside the time of the year I was there. I would definitely recommend this hotel to other travelers. I also loved the fact that it was not very far from Piazzale Michelangelo, where we enjoyed an awesome sunset soon after checking into the hotel. There are many options to eat just outside the hotel.The only con is its distance from the railway station; although there's a direct bus that leaves 2 mins from the hotel. It takes about 20 mins of bus ride to get from the hotel to the station.

Family

10/10

Exceptional

20 Nov 2016

Michael

Beautiful historical palace in lively square

Then hotel is in a palace built in 1535 and has beautiful views over the rooftops of old Florence. Ask for permission to visit the Eurocentre school downstairs during the day, where they have the most amazing medieval ceilings.

The square outside is buzzing with bars and restaurants for young Florentines as well as touristas - a perfect centre for exploring Florence

10/10

Exceptional

20 Aug 2016

Graham

Fantastic hotel. We'll definitely return.

Partner

10/10

Exceptional

12 Aug 2016

Verified traveler

Lovely hotel, beautiful views, walk everywhere

I was only here 1 night, but wish I could have extended my stay. Beautiful hotel, friendly staff and the terrace overlooking city was amazing. My room was large with AC and even had a bathtub in the washroom! I will stay here again when I return.

8/10

Excellent

04 Aug 2016

Martin

Great location near the center of Florence

Stayed here two nights with my fiancee over a lovely weekend in July. The hotel is not especially modern but makes up for it with fantastic charm and character. Our room had amazing high ceilings with fantastic Renaissance decor. The room was large and spacious though not very comfortable. The bathroom was fine though I felt it could have been a bit more up-to-date without sacrificing the character of the room. The bed was fine but not particularly plush and we found the sheets a bit itchy. The location of the hotel was great as pretty much everything you want to see in Florence is not much more than 20-30 minutes away by foot. The included breakfast was nice, but nothing particularly special.

A critical thing to note is that this room (and I suppose several of the rooms in this hotel) faces the Piazza Santo Spirito which is a lovely plaza during the day and on weekends when a small market sets up. However, many of the cafes and bars on the plaza remain open quite late and depending how festive people are it can get quite loud even if you have the windows and shutters closed. The first night sleeping was difficult with noise coming from the plaza till 2 in the morning. Second night was much better.

Partner

8/10

Excellent

06 Jul 2016

MICHAEL

Excellent hotel with charming balcony

This was a very nice hotel - the room was classy. The best part was the huge balcony where all guests could sit and enjoy coffee or a drink while looking out over Florence.

Partner

10/10

Exceptional

08 Jan 2016

Janel

Be prepared for sleepless nights

The room we had at this hotel was the most beautiful I've even been in. Hotel was situated in a great spot and was easily about to walk to all parts of Florence. The only downside was the evening festivities in the square. We only stayed here one night, as this was the last stop of the trip and we had to leave the hotel the next morning at 5:30 am for our flight back to the US from Rome. Upon returning to our room after dinner, a band was playing in the square around 10 pm. We thought, ok, they will stop soon so we can get a few hours of sleep. However, they did not stop until about 3 am!! :( It was horrible! We tried to use our ear buds and white noise apps, but the bass literally had the bed thumping. This was a Friday night, so not sure if this is like this during the week.

Partner

6/10

Pleasant

20 Oct 2015

Peter

fake

you expect something better

Partner

8/10

Excellent

14 Sep 2015

dandy

Quiet place with great views

Over the Arno in less touristy area. No one to help with bags but really pleasant place

10/10

Exceptional

24 Aug 2015

Sally

Fit for a Queen!

Beautiful hotel, a former Palace. An easy walk across the bridge to all Florence has to offer. Great to enjoy a glass of wine and take in the sights and sounds of Florence. Hugh rooms, great breakfast!

Family

10/10

Exceptional

10 Aug 2015

jane

Good location overlooking shabby chic square

Situated within easy walking distance of all the major attractions overlooking a square popular with students and locals as well as tourists with plenty of places to eat and drink .Although the square does get very busy at night we had no problem with noise . Look out for early evening offers at most bars 7 euros for any drink including cocktails and a help yourself buffet, very good value. Staff at the hotel all spoke good English and were very helpful ,the breakfast was adequate could possibly do with a little more choice. Lovely logia that you can relax on overlooking the square .
Very hot when we visited in June but the buildings are even better when illuminated at night and it's a lot cooler for walking a round .

10/10

Exceptional

28 Jul 2015

Craig

Florence in a Flurry

We had just three short days in Florence..Being high season our planning had to be spot on to avoid wasting too much time in queues etc. Part of our planning was our stay at Palazzo Guadagni. We had a superior room on the second level which had views to the Duomo, which we found just spectacular. The shared balcony area was perfect for drinks before and after dinner and provided a great vantage point for the piazza below.

The nearby Pitti Palace and its gardens we enjoyed most..a chance to get away from the crowds and the heat and enjoy this spectacular space. Please note it is closed on Mondays..

The hotel staff provided us with some perfect dinner recommendations.

Like other reviewers we did have trouble with the Wifi. I resorted to sitting directly by the router to overcome this. The hotel are trying to get this rectified. It was not a big issue in the end...Just a tad inconvenient.

The breakfast is pretty average, but with great lunches and dinners to contend with in the environs, this also was not an issue.

A thoroughly enjoyable place to stay.

6/10

Pleasant

15 Jun 2015

Peter

Lovely property in a historic palazzo.

Helpful staff. Lovely loggia overlooking the historic square. Excellent property except some rooms including ours require carting luggage up 2-3 flights of stairs with no assistance available. Staff assured us English language TV was available but it was not. They could only promise repairman was coming but there was no change. No tissues provided. No mat for bath/shower which was slippery. Would love to recommend this property but these shortcomings make it impossible to recommend in good conscience.

10/10

Exceptional

27 May 2015

Verified traveler

Florence charmer

A lovely 3 night stay. An eclectic hotel, full of surprises. Gorgeous room, felt like we were royalty with 20 feet high painted ceiling with huge french doors opening onto a balcony facing the square. Lots of activity there, farmers market stalls, 3 restaurants, and music on Saturday night. A bit noisy sure, but
we thoroughly enjoyed all of the sites and sounds. Best part was the open air terrace on the top floor for breakfast and afternoon drinks. Birds eye view of the city and mountains and the multitude of church bells. Odd entrance set up....behind huge wooden doors and up many steps for our room. Top floor rooms could take an elevator for anyone who may have trouble with stairs. Our stay here was our favorite memory of Florence.

Partner

10/10

Exceptional

25 Apr 2015

Scott

Smaller, more personable hotel near locals

We had a great stay. Loved the location. The square had a farmer's market each day. The hotel staff was very friendly and our room was very comfortable. We love to stay at smaller, more personal hotels. Would definitely recommend to others that like the same.

Partner