Name: Palazzo Guicciardini
Address: via Fiume, 20, Florence, 50123, IT

2/10

Poor

22 Sep 2025

Carly

Hotel was great, service was incredible - however, very disappointed that I paid for the junior 4 suite and was given a much cheaper room without being informed. I was not told that my room had been switched. Very disappointing as otherwise my experience would have been great.

8/10

Excellent

31 May 2025

Cecile

The hotel was difficult to find. Located in a side alley space. To enter, you had to buzz to get in, then enter a dark, metal gated area, then walk a dimly lit area to locate an unmarked door which was a lift. There was a young woman who checked us in. We didn’t see anyone at the desk till days later when we checked out.
Neither bed was comfortable, one being a pullout sleeper. Housekeeping did a good job cleaning. We would not stay there again.

Partner

8/10

Excellent

15 May 2025

Etienne

Beautiful palazzo residence with a very easy check-in and departure. Our room was of generous proportions with beautiful windows and curtains framed by the alfresco ceiling.

Leisure Partner

10/10

Exceptional

01 Apr 2025

Devin

This is a small boutique hotel 5 minutes walk from the ponte Vecchio bridge! The staff were so kind and gave us a map of the city and gave us information on great things to see and restaurants to try! The hotel was beautiful and the room was HUGE and property very clean! Our only issue was when typing in the name of the hotel on Google maps, it had our Uber drop us off at a historical sight a couple blocks away due to the two having the same name- this error is mostly our bad because we didn’t confirm the address before putting it in for the Uber but would have been a nice heads up!

Leisure Partner

10/10

Exceptional

02 Dec 2024

Piotr

Service was no thrills, but the rooms are excellent.

Leisure Family

10/10

Exceptional

19 Nov 2024

Cowan

The hotel was in a central location, making it easy to access all activities. The train station was close by and easy to get to/from.

Leisure Family

10/10

Exceptional

04 Nov 2024

Nicola

The place is located in a nice area a few minutes away from the city center. Rooms are very nice and clean!

Highly recommended!

Note: only sweet breakfast is available :)

Leisure Partner

10/10

Exceptional

23 Oct 2024

Phillip

Excellent Staff & Location

10/10

Exceptional

19 Oct 2024

Frank

The staff were friendly and helpful and the rooms were beautiful.
Conveniently located near the train station and sights.

Leisure Family

10/10

Exceptional

12 Oct 2024

Julianne

The rooms are in an old palazzo - gorgeous frescos and furnishings in each room. Room #1 is especially spectacular. Location- 2 blocks from the Ponte Vecchio.
Loved this palazzo!

8/10

Excellent

10 Oct 2024

Danielle

Beautiful 16th century fresco on very high ceiling of our room. Large room. Helpful staff. Good location - area is not too touristy. Nice bars and cafe’s on same street and nearby. Easy to walk over bridge to main sights.

Leisure Partner

10/10

Exceptional

09 Oct 2024

Rebecca

I have stayed at this property on previous occasions and I will stay again. The staff are wonderful and the palazzo is a dream to stay in.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Karla

His was our first stop in Italy and was just perfect. Your staff was very helpful. The frescoes and decor really set the mood for the history and art that is Florence!

Friends_and_family Family

2/10

Poor

26 Jul 2024

Carlo

THERE WERE NO ROOMS AT THE HOTEL

One of the worst experience with both Hotels.com/Expidia and Palazzo Guicciardini, and I still do not know who is responsible.
I made my reservation through Hotels.com and had problems getting to the hotel, located in the city center, an area where you need hotel authorization to get by car (the hotel registers the car plates and give it to the police in order to avoid/cancel the fines).
When I was close to the hotel, already in the center registered area, I called to confirm that there was no problem in getting with my car to the hotel and asked for the parking where I should leave my car for the night.

The BIG SURPRISE was that the manager told me that they had no ROOMS. That there was an mistake and I need to find another hotel in Florence which is a difficult task on a SATURDAY AFTERNOON.

The HOTEL manager said it was HOTELS.COM/EXPEDIA while they says it is the HOTEL PALAZZO GUICCIARDINI'S FAULT. I am sure I will get a refund but it was a BAD experience and difficult process to find a new hotel and specially get a refund through EXPEDIA, since in the Q/A option there is no option that says my reservation was not available and as part of the process you need to contact a representative which takes time.
Now I hope there isn't the surprise of the tickets for entering to downtown Florence (ZTL area) with the car

Partner

8/10

Excellent

03 May 2024

RANDOLPH

Difficult to know how to check in. Did not like that there was nobody at the facility to discuss problems. Shower door never repaired

Leisure

10/10

Exceptional

20 Apr 2024

Verified traveler

Beautiful

Beyond amazing! The room and hotel were beautiful, calm and peaceful. Service was impeccable.

Self

10/10

Exceptional

30 Mar 2024

Verified traveler

Beautiful palace in Florence

Absolutely gorgeous, spacious room. Beautiful mural on the ceiling.

Partner

10/10

Exceptional

24 Dec 2023

Verified traveler

Beautiful hotel, perfect location, excellent and helpful staff

Friends_and_family Family

10/10

Exceptional

30 Nov 2023

Alexandra

The staff was amazing! Andrea, Anup and I can’t remember the dark haired girls name. Everyone was so kind and took great care of us! So warm and welcoming. It was a great area and so quiet at night. The only thing I would say is please add a dresser to room number 6. There is a wardrobe but a dresser with drawers is needed. Also, the hot water handle constantly leaked and pooled water around the handle. Other than that, amazing staff!!! GRAZIE!

10/10

Exceptional

14 Jun 2023

Michelle

Beautiful

The hotel is gorgeous! I almost didn’t want to leave the room. I seriously almost opened the bottle of wine and just hung out in the room, staring at the beautiful painted ceiling

Self

10/10

Exceptional

13 Jun 2023

Anthony

Highly Recommended - and I am not easy...

True feeling of the Renaissance era within the room and parlour...
Excellent staff...
Conveniently located...

Friends_and_family Friends

10/10

Exceptional

26 Jun 2022

Verified traveler

Tuscan travels

Palazzo Guicciardini is a beautiful property. Our room was exactly as described on the website and was so lovely, comfortable, and spacious. The hotel has only 8 rooms and the staff are very helpful and friendly. The location is fabulous for walking everywhere. We were not driving a car so we didn't have to deal with the parking, which was a great bonus. Definitely recommend this hotel.

Partner

10/10

Exceptional

14 May 2022

Gonzalo

Good location, staff is great!

Leisure Partner

10/10

Exceptional

05 May 2022

Andrew

Beautiful Florentine room and location. Wonderful staff. Despite b

Partner

10/10

Exceptional

27 Mar 2022

Dianne

This was an incredibly beautiful hotel right in the middle of Florence. The staff was super helpful, the breakfast was wonderful and it was great to be able to walk everywhere. One of the nicest hotels I have ever stayed in.

Leisure Partner

10/10

Exceptional

25 Mar 2022

MARIA DEL PILAR

We had a excellent time in this Hotel boutique. We got a great suite very ample and very clean. We loved our room and the frescos on the walls. Nicolo the concierge was more than friendly and extremely helpful.There are only 8 rooms so there is not noisy around the halls. We loved and enjoy our stay very much.

Leisure Partner

10/10

Exceptional

20 Feb 2022

Sunny

Beautiful well-appointed rooms. Wonderful service. Great location.

Leisure Partner

10/10

Exceptional

19 Feb 2022

Sunny

We love this beautiful spot. The rooms are gorgeous and spacious. There’s so much attention to detail. We’ll be back next time we’re in Florence.

Leisure Partner

10/10

Exceptional

29 Aug 2021

KYLE D

Friendly staff, beautiful rooms.

Leisure Friends

10/10

Exceptional

30 Jul 2021

Verified traveler

Beautiful property, well located in a wonderful neighborhood, our room was gorgeous. Excellent service. The staff went out of their way to assist us. Very kind.

Leisure Family

8/10

Excellent

17 Jul 2020

Verified traveler

Beautiful property. Excellent location. Very warm and welcoming service. But I donated my blood to mosquitos so much with malfunctioning AC. If the AC works properly and no mosquitos to struggle, I’d like to stay again.

8/10

Excellent

25 Jun 2020

Monika

The checkin was a nightmare but that was the

Business

10/10

Exceptional

11 Jan 2020

Elizabeth

This was the most beautiful hotel. I loved the location. The room was huge! My daughter and I referred to it as “ the palace”

Friends_and_family Family

10/10

Exceptional

29 Aug 2019

Shalini

amazing

we just loved this place and the ppl are so well informed and ready to advise.also loved the cakes and breads which they bake in house.great deco too.

Friends

10/10

Exceptional

11 Aug 2019

Verified traveler

Beautiful Palace

Exquisite Beautiful room and breakfast room.
Friendly professional staff

Family

10/10

Exceptional

20 Jul 2019

Verified traveler

This hotel room was beautiful! Probably the largest room I’ve ever seen in Europe. We had a junior suite and it was perfect. Ours was a 4 night stay but this room would be perfect for a honeymoon stay. Will definitely stay the next time I’m in Florence.

Leisure Family

10/10

Exceptional

06 Jun 2019

David

Luxurious base in the heart of Florence

Perfect base for exploring Florence, it’s like staying in a live-in museum. The huge ceilings surrounded by frescoes are a real gem, and all of the staff are super friendly and attentive. We will be back!

Partner

6/10

Pleasant

04 Jun 2019

Verified traveler

The location is perfect, walking distance to old town and most of the tourist atractions. Hotel looks good is well maintained. My room was big and quiet but the nice ceiling was only in the lobby not in the bedroom.
Two of the double rooms are located directly in the restaurant/kitchen (rooms 4,5 and 6 have the door directly in the restaurant). The breakfast is low quality for a boutique hotel, the juce should have been natural orange and the omlette seem made of flakes not real eggs.

Leisure Family

10/10

Exceptional

30 May 2019

Verified traveler

Beautiful breakfast area. Staff very helpful Freshl baked croissants

10/10

Exceptional

15 May 2019

Gillian

A special hotel in a great location

Very special hotel in the best location. Staff were really friendly but professional and made our holiday really special

Friends

10/10

Exceptional

11 May 2019

Verified traveler

Historic Palazzo with rooms with painted ceilings. Breakfast included. Too small for a bar. Very helpful staff with good English. Santo Spirito Piazza just round the corner, and Ponte Vecchio only a few hundred yards.

6/10

Pleasant

27 Mar 2019

Sonakshi

Average stay

Pros :
Room was clean and big.
Staff was helpful.
Location was walkable.

Cons :
The hotel entrance was quite spooky and wierd. There was a big gate then door and a empty corridor you climb the stairs and then you will find reception area.
The room had these painting all over the wall and ceiling with some wierd scenes and they made it very uncomfortable to sleep.
Washroom had some stairs going up to nowhere... Again wierd.
Apart from this the breakfast was ok ok. Not very good as a 4 star should have.
I found it a bit overpriced.

Partner

10/10

Exceptional

27 Mar 2019

Verified traveler

This is an amazing place .Great staff , particularly Nicolai on reception , gave us a great map with all the sights and recommended a very good restaurant nearby . The room are very good with painted ceiling s .we would highly recommend and will be visiting again .

Leisure

6/10

Pleasant

04 Mar 2019

Verified traveler

Staff are lovely, some plumbing issues, love the location.

Business_and_leisure Self

10/10

Exceptional

14 Feb 2019

Verified traveler

Beautiful stunning room, felt like we were living in a palace. Everything was clean, spotless, comfortable beds, including my daughter's sofa bed. Staff were great, friendly and very helpful. Breakfast included was excellent. Would definitely stay there again

Leisure Family

10/10

Exceptional

05 Feb 2019

Verified traveler

Perfect for the history and art lover. Feels like stepping back in time and makes the Florentine experience seamless day and night!

Leisure Friends

10/10

Exceptional

22 Oct 2018

Matt

The rooms were amazing, the staff could not have been friendlier and more helpful. I am just waiting for an excuse to come back and visit.

10/10

Exceptional

12 Sep 2018

Verified traveler

Beautiful room. Great stay

The hotel is beautiful. The junior suite is magnificent and the stay very comfortable. Finding parking on the road whilst waiting for the car pickup was difficult, however this is to be expected in Florence. Would highly recommend.

10/10

Exceptional

24 Aug 2018

devorah

The room is beautiful. The service is kind. Location is excellent.

Friends

10/10

Exceptional

14 Aug 2018

Jared

Romantic and relaxing

Amazing service and beautiful interiors. Only a short walk to the city centre.

Partner

10/10

Exceptional

02 Jul 2018

Verified traveler

Great small hotel located at a great location. With 8 rooms total, you will definitely get personal touch from the staff.

The only issue was my side of the bed was a little too soft for my test.

2/10

Poor

22 Oct 2017

Danielle

Really bad choice, dirty and horrible management

This place looks nothing like the photos. It is very gloomy inside. On our first night here the bed sheets were absolutely filthy, the was dirt/sand on the sheets and brown marks and they smelled awful! It was late at this point and when we notified at the front desk gentleman about this issue he did not have clean sheets for the bed, so instead he put a comforter over the sheets for us to lay on. Given that it was late at night and we had no other option we just laid on top of the bed with our clothes on and I still woke up with a rash on my ankle and leg. I called hotels.com to cancel the reservation so we can go somewhere else and salvage the rest of our trip but no one ever got back to us. The manager of this Palazzo refused to reimburse us and since everything was paid in full we were going back-and-forth with hotels.com to find a solution. We booked five nights at palazzo Guicciardini and could not afford to say goodbye to all of that money so our only option was to bank on hotels.com to resolve this or the manager to get back to us, and in the meantime we slept with their clothes on, on top of the sheets, although at this point the house made a short us that she gave fresh sheets. However at this point we were already completely turned off as this place is not up to quality standards whatsoever. To top it off the bed is extremely uncomfortable and the bathroom floods every time you take a shower so the floor is slimey and disgusting. This place is just bad

Partner

8/10

Excellent

05 Oct 2017

Shawna

Kind staff and great location

The staff members here were so kind and helpful. From making coffee to take back to my room at all hours to coordinating dinner reservations, they did it with a smile. The hotel is like staying at a friend's house. All the rooms are right off the breakfast room or lobby...but interestingly we never heard a peep from anyone! The frescoes in our room were really cool to see...original to the building...just amazing. The bathroom was nicely redone and the room was comfortable. The location is great because you're a couple of blocks over the river to the center of the tourist area but this area feels more local. Excellent restaurants nearby and beautiful shopping. Great place to pretend you are a classic Florentine citizen.

10/10

Exceptional

29 Sep 2017

Verified traveler

Amazing concierge. Just the best.

Partner

10/10

Exceptional

09 Sep 2017

Mark

Amazing 15th Century hotel

fantastic junior suite room

10/10

Exceptional

04 Sep 2017

Ana

Most pleasant

The hotel is just charming in an artistic street full of fancy shops with frescos, Venetian antiques, art etc. Very quiet rooms and beautiful decor and staff very lovely, helpful and pleasant. I'm coming back! 10min walk from Piazza della Republika

10/10

Exceptional

17 Aug 2017

Verified traveler

Lovely boutique hotel!

Great location! Staff were so friendly and helpful!! Room was very large and beautiful. My only complaint...it was 102 degrees in Florence and we were soooo hot. The room AC did not really cool the room off much. Otherwise, highly recommend!

10/10

Exceptional

25 May 2017

Mauricio

Amazing hotel in a historical building

The hotel is amazing -- then location, architecture and service are all spot on. I will definitely stay there again when I return. Thank you!

Family

10/10

Exceptional

21 May 2017

Mathieson

Beautiful

The rooms and decoratios were fantastic and the staff could not have been friendlier or more helpful.
The only problem was arriving G late at night to find the outer door closed. Being dark and with us being tired it was not obvious how to gain entry.
Info on access would have been helpful prior to arrival if the outer door is closed.
Other than that we really enjoyed our all too short stay.

Partner

10/10

Exceptional

04 Apr 2017

Tajwer

good hotel

Family

10/10

Exceptional

24 Mar 2017

Liz

♡

Everything was perfect. The rooms were beautiful. The breakfast delightful. The staff was especially thoughtful. Can't wait to go back!

Family

10/10

Exceptional

10 Oct 2016

Thomas

Great location, beautiful room

Partner

10/10

Exceptional

19 Sep 2016

Robert

Could not have been more perfect. The staff was extremely friendly and helpful. Great location. Rooms were very beautiful and spacious. Breakfast was delicious. Thank you

10/10

Exceptional

21 Mar 2016

William

A real find

The hotel was an incredible surprise. I was surprised the the hotel only had 8 +/- rooms. Each room has a 400+ year old fresco ceiling. Incredible. As fare as I am concerned the hotel is located on the better (local) side of the river. Because of the size of the hotel you will probably walk past it on the street but it is a real find. When your there either walk to Osteitis Santo Spirito, or Trattoria Napoleone Restaurants for dinner. Both great (Napoleone is the nicer if the two). Enjoy!

Partner

10/10

Exceptional

16 Nov 2015

Phillip

The Best Address in Florence

A most amazing hotel; beautifully decorated, very large quaters with a bedroom, living room and bathroom, breakfast was copius and varied. The staff was very helpful and friendly. This hotel is a find and we will surely return.

Partner

10/10

Exceptional

11 Nov 2015

Stan

even better than we had hoped!

We stayed only one night- service was the greatest! We were more than pleased with the attentiveness and service from the concierge- he called the airport for us when we were concerned about a possible airline strike- and did all he could to make our stay as comfortable as possible. Breakfast was generous and tasty.

Partner

10/10

Exceptional

16 Jul 2015

Mary

Gorgeous hotel / great staff

Gorgeous hotel within walking distance to everything. Amenities were great - wifi, AC, delicious breakfast. Staff was wonderful and so helpful - all fluent in English.

10/10

Exceptional

03 Jul 2015

Dianne

Beautiful hotel in a convenient location.

We stayed there recently for five nights and just loved it! The suite we stayed in was beautiful, incredibly large, well worth the money. Very clean, and incredibly quiet, considering our suite was next to the breakfast room.

10/10

Exceptional

31 May 2015

Verified traveler

Hidden gem

Bring the frescos of Florence into your room - superb bedroom, excellent staff, great location

2/10

Poor

11 May 2015

ks

Really bad service the worst ever

Worst experience in my life in a hotel. I travel extensively for work and pleasure and this was my worst experience in 25 yeArs

10/10

Exceptional

10 May 2015

helen d

A Palace beyond Compare

This was a beautiful hotel and the staff could not have been more helpful. I have stayed in a lot of hotels in my travels but the Palazzo Guicciardini is definitely at the top of my list for quality and comfort. The location is within easy walking distance of all the top sights. The breakfast was outstanding! I really enjoyed my stay there and hope to return again soon.

10/10

Exceptional

05 Apr 2015

Dolores

Charming Hotel, with Fantastic Service

My husband and I stayed for a total of 4 days and was one the best hotel experiences we ever had.

The hotel itself was a marvel, as it was what appears to be a remnant of a old palazzo: with renovated but charm left behind fixtures and room setups. There are various sizes to the each room, and they were limited to I believe less than 10 rooms total. Ambience was perfect, with a touch of dreamy, ethereal atmosphere with their on ceiling paintings and furniture setups. They have a 24 hour person on the desk and food/room service until 12am. Lighting was automated and even though they had the charm, the whole place was modern.

The location was great, being on the quiet side of the firenze but still easily walkable to the city square. The surrounding restaurants were also authentic and the staff can even schedule you reservations if you like.

No issue came up and the staff was very helpful, kind and accommodating without being pushy.

10/10

Exceptional

08 Mar 2015

Jeffrey

Florence

The best service, nicest staff, most beautiful rooms. A little bit of a walk, was on the other side of river but it was quiet

Partner

10/10

Exceptional

14 Nov 2014

Dee

COMPLETE LUXURY!!! DON\"T OVERLOOK!!

An AMAZING Extremely High Quality small hotel with everything you could wish for!!! A COMPLETE EXPERIENCE!! Very close to the centre; loved walking across the Ponte Vecio bridge each night to return. The staff - Nicholas and team were very professional; friendly and welcoming - Nothing was too much trouble.. Luxurious Rooms.. Large comfortable beds... Very modern bathrooms/amenities. Great choice of complimentary Continental breakfast up to 10am. Highly recommend in every instance... we will defiantly return to enjoy all over again!

10/10

Exceptional

07 Oct 2014

Jen

Quality boutique hotel, great location

This boutique B&B delivered on many fronts. Nicely decorated room, separate small lounge area, modern lighting technology (a little fiddly at times), great unobtrusive service and great location just across the river from many of the main sights. Wifi available although having to log-in via facebook each time was a hassle. Also at breakfast don't order an Americano as you get a very weak coffee. Better to order a café lungo with hot water on the side. Paid parking is available at a garage a short walk away. Although note this is a restricted zone so the garage will need to log your number plate with the authorities to avoid a fine.

Family