Name: Hotel Alessandra
Address: Borgo Santi Apostoli 17, Florence, 50123, IT

10/10

Exceptional

18 Jul 2026

Zola

Very clean room, helpful and courteous staff. I definitely would stay here again.

Self

10/10

Exceptional

12 Jul 2026

Marcel

Nice place and location. Staff were helpful and very friendly. Rooms were spacious and comfortable. Clean.

Partner

10/10

Exceptional

04 Jul 2026

Andrea

I loved staying at Hotel Alessandra! It was regal, yet quaint and located perfectly for seeing the sights of Florence. The rom was clean and had everything I needed. The staff was very helpful, all the time!

Family

10/10

Exceptional

02 Jul 2026

Jennifer

A perfect location next to the Ponte Vecchio! Overly friendly and accommodating staff, very clean, cool air conditioning, comfortable beds, nice shower, access to a rooftop sitting area, and the ability to purchase wine. Only complaint: two flights of steps to climb before you could use a small elevator to go up another couple of floors. Also, we weren't particularly excited about their breakfast offerings at 10 Euros per person. We would recommend eating somewhere else.

Family

8/10

Excellent

01 Jul 2026

Cesar

El hotel está ubicado en una zona excelente. Está muy limpio, el personal muy atento, y muy bien el desayuno. Le estoy dando 4 estrellas, porque el hotel está en un segundo y hay que subir al primer piso para poder usar el elevador. Con equipaje eso no es muy conveniente.

Family_with_children

10/10

Exceptional

01 Jul 2026

Kevin

Clean room , great staff, very helpful, great location.

Partner

10/10

Exceptional

23 Jun 2026

Ella

Perfect location, all staff members are lovely, very spacious rooms in a gorgeous old building, highly recommend!

Partner

8/10

Excellent

19 Jun 2026

John

The hotel and room were clean and comfortable and the staff were very friendly and helpful. The climb to reception is no joke, but manageable. This is a nice, local, boutique hotel.

Partner

10/10

Exceptional

19 Jun 2026

Marymichelle

Andrea and the entire staff was wonderful!!! The room was lovely and spacious. The hotel is perfectly located for anything you want to do in Florence. I highly recommend staying here.

Family

8/10

Excellent

08 Jun 2026

Brian

Steps, steps, and more steps to climb. There are so so many steps to climb to get to this hotel. You have to climb a flight of stairs just to get to the elevator. There is a super tiny elevator that could only hold one person and some suitcases or maybe three people could squeeze into it. One obese person would probably not fit. And then there is another flight of stairs after the elevator. If the elevator is busy, you are now climbing four flights of stairs. And these are long flights upstairs.

The room is a little bigger and prettier than many others in this price range. The bathroom is very nice. The staff could not be nicer or more helpful. They do use old-fashioned metal keys and you have to give the key to the front desk. anytime you leave the room.

But when your feet are tired, and you’ve had a long day of walking around Florence, these steps can be a killer.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

john

This was an excellent hotel with a very courteous and helpful staff hotel was very convenient to multiple sites to see. I would highly recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Trevor

We greatly enjoyed our stay here!! The room was large, bright and happy. There was a lovely roof top patio with a peek a boo of the channel and a perfect little breakfast room that included eggs and bacon (and much more) which are options more difficult to find while you're out and about than you'd think. The staff was smiley and welcoming, and gently comical to make you so happy to have arrived. The only unfavorable comment I could mention would be that the doors would slam shut and was quite loud, rattling our room and occasionally waking us up.

We would recommend The Alessandra for sure!!

Partner

6/10

Pleasant

30 May 2026

Christopher

Staff and location were wonderful. Breakfast was outstanding! The stairs from the street to the lobby were agonizing. Interiors are dated.

Partner

10/10

Exceptional

30 May 2026

Adrienne

Amazing location! Staff was very welcoming and helpful. The hotel is so charming and very clean. Room and bathroom were spacious. We could not have been happier with our choice!!

Friends_and_family Family

10/10

Exceptional

29 May 2026

Nicole

This was one of my favorite hotels I have stayed in. You are steps away from the Ponte Vecchio. The staff are the best. The hotel is spotless and the water pressure is fantastic. I highly recommend this property.

Family

8/10

Excellent

28 May 2026

Mark

Great location, extremely friendly and helpful staff, the bed was a little firm, but not saggy or springy. There are a lot of stairs to get up to the front desk! The small elevator is fun! We did not try the breakfast. Good water pressure in the shower/tub, lots of hot water.

Partner

10/10

Exceptional

25 May 2026

Allison

My husband and I absolutely loved our stay at Hotel Alessandra on our honeymoon. The staff were amazing and even recommended a great restaurant for dinner that was phenomenal. The hotel is unique and charming in itself and I appreciated how clean and well kept it was. I definitely recommend staying here. The location is amazing and walking distance to everything.

Partner

10/10

Exceptional

25 May 2026

Alyson

Hotel Alessandra was perfect for our honeymoon stay in Florence! It was in a great location and the staff was super helpful with even learning some Italian numbers and phrases. Thank you!

Partner

10/10

Exceptional

18 May 2026

Zlatina

Great location, very friendly and helpful staff, room extremely clean but this is an old property so amenities are outdated.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Delwyn

Staff were amazing! Lovely clean room in great location! Would stay again.

Partner

10/10

Exceptional

17 May 2026

Kim

The staff were great and helpful

Family

6/10

Pleasant

17 May 2026

Vinessa

Location was great, staff were lovely, but skip the breakfast.

Partner

10/10

Exceptional

17 May 2026

Elisabeth

My husband and I had a wonderful stay, the hotel is beautiful, well maintained and the staff are very kind and helpful. The location was also incredible and very central!

Partner

4/10

Poor

16 May 2026

Vanessa

The stairways was a shock, when when we got to the hotel. There were sooooo many steps
We had to carry our luggage, no help and a mini elevator. Unexpected for us….

Family

6/10

Pleasant

12 May 2026

sara

While the staff were very friendly and helpful, and the location was amazing, getting into the hotel reception and then to our room, was quite arduous. There are about 25 steps up a smelly staircase before getting to an old tiny elevator of sorts, that takes you to the next floor and reception. Then we had to climb an additional 25 plus stairs to our room. The staff did help with that.

The room is very dated, the bedspread and thin and the threadbare blanket under it have done their time.

So, if you're into the location, and have great mobility, and light luggage, this might work for you.

Partner

8/10

Excellent

11 May 2026

Ian

Although in a great location very near to the main City attractions, the hotel is quite tiring to get in and out of. The check-in desk is up many flights of inside steps from the street, and although there is a tiny elevator is too is up two flights of steps, and can take 3 suitcases or one person and two suitcases. The breakfast room is small but has nice homemade foods but coffee was not available through the day.

Partner

10/10

Exceptional

08 May 2026

Roberto Enrique

Excelente localización, muy limpio todo y en excelentes condiciones. El
personal sumamente atento, servicial y muy amable.

Partner

10/10

Exceptional

06 May 2026

John Roland

We liked everything, the steps were no problem for us ( late seventies) highly recommended.

Partner

10/10

Exceptional

03 May 2026

Robert

Wonderful Property in the middle of everything.

10/10

Exceptional

02 May 2026

John Lloyd

I loved staying here for our first time in Florence! They were so helpful when we needed something and Monte is the best! Thank you for a great experience!

10/10

Exceptional

28 Apr 2026

Peter

Great location, room with river view was large and spacious (room 22). Stairs may be an issue, but not a dealbreaker. Monte at the front desk was the best.

Friends_and_family Friends

8/10

Excellent

25 Apr 2026

Sue-Ellen

Hotel was beautiful, and the canal view balcony was amazing. However being able to turn on the A/C was a huge issue and none of us were able to sleep due to 25°+ temperature. Totally not the hotels fault for not being able to have the A/C on (due to government regulation), but this should be highlighted clearly when booking. Otherwise it was a great stay and a great location.

Family

6/10

Pleasant

24 Apr 2026

Diane

There is a lift but you must go up 2 staircases to get to it. I found the breakfast cost ($20) per each morning seemed a bit pricey. We paid for our 1st morning breakfast and it was ok! Nothing over the top. Our room was an average room except we were not informed we would have to go up 7 steps (yes in our room) to get to the bathroom! As a frequent visitor to the bathroom during the evening I found this very nerve racking. Hotel is very Quirky! Great location but not exactly what I was looking for!

Partner

10/10

Exceptional

22 Apr 2026

Robert

The owner and staff were exceptionally helpful and friendly! One of the staff members, who has been working there for 39 years, initially greeted us, and was always warm, funny, and personable. The owner gave us daily visitor tips around Florence, and Siena and San Gimignano. These folks made the whole stay at this boutique hotel truly memorable. Highly Recommended!!

Partner

8/10

Excellent

21 Apr 2026

Morgan

The location of the hotel was amazing and the staff were friendly. You have to give your key every time to leave or arrive at the hotel… however, our shower was HORRIBLE. It was a trickle of water. The room got pretty warm at times but fine whenever we opened the window. Also beware the stairs are brutal! Wouldn’t recommend for anyone that can’t handle that many stairs. I loved that they kept your mini fridge stocked with drink/water for purchase - it was a lifesaver.

Partner

8/10

Excellent

21 Apr 2026

Dimitrios

The room was small but nice and clean. The staff is fantastic and helpful. The brekfast was great.

Mhy only negative is that ttoget to the elevator you need tlo climb 30 steps with yoiiu bags and if they are heavy it not easy. That was not desctibed anywhere in the property description.

The location is excellent. Right in the heart of Florence.

Self

10/10

Exceptional

20 Apr 2026

Filipo

Very nice and helpful staff. The h

10/10

Exceptional

20 Apr 2026

Barbara

The steep stairs at the entry way are difficult for anyone with mobility issues.

Partner

10/10

Exceptional

17 Apr 2026

Riley

Very good staff and super friendly

10/10

Exceptional

15 Apr 2026

Daniele

The Alessandra is very close to all the sights. The staff was very friendly. It’s located in an very old building, so you need to be able to walk 2 flights of stairs and then there is a tiny elevator that takes you to the hotel level. The breakfast was really nice and some items varied day to day(the savory item and desserts) otherwise there was proscuitto, cheese, musli, yogurt, croissants and a great coffee machine with all possible options!

Self

8/10

Excellent

12 Apr 2026

Daryl

Wonderful staff and room. Beware the many flights of stairs and no elevator to street level. Fantastic location!

10/10

Exceptional

10 Apr 2026

MATTHEW

Great hotel. The room was clean and located in a great spot. The staff was friendly and very helpful.

10/10

Exceptional

10 Apr 2026

Yesenia

Great place to stay and great location. Definitely recommend especially if you are traveling as a family. Very friendly staff. Be prepared to do some stairs as the elevator does not start on the ground floor but we were ok with this. Breakfast was good too.

Family

8/10

Excellent

05 Apr 2026

Chloe

The hotel was in a great location. It has stairs and then an old fashioned original lift to get up to the hotel. There are lots of stairs throughout the property so not good for mobility. The staff were really friendly throughout.

Partner

10/10

Exceptional

03 Apr 2026

Christopher

had an outstanding stay at Hotel Alessandra in Florence. From the moment I arrived, the staff made me feel genuinely welcome. They were friendly, attentive, and always ready with great recommendations for restaurants, transport, and things to see around the city.

The location is absolutely unbeatable—right in the heart of Florence, just steps from the river and a short walk to the Uffizi, Ponte Vecchio, and all the major sights. Despite being so central, the hotel is peaceful and feels like a charming retreat from the busy streets outside.

My room was spotless, comfortable, and full of character, with that classic Florentine feel you just don’t get in big chain hotels. The shower had good pressure, and everything was reasonably maintained.

What really makes Hotel Alessandra special is the personal touch. The team genuinely cares about your stay and goes above and beyond to help with anything you need. It felt less like a hotel and more like staying with friends who want you to love their city.

I would 100% stay here again and recommend it to anyone visiting Florence. A real gem in the centre of the city.

10/10

Exceptional

01 Apr 2026

Dianne

We didn’t have breakfast. Did not use the A/C..

Family

10/10

Exceptional

01 Apr 2026

Jennifer

We didn’t have breakfast. Did not use the A/C..

10/10

Exceptional

30 Mar 2026

Joseph

Staying here was a wonderful experience! Hotel Alessandra was within walking distance of everything we wanted to see in Florence, including one street away from the Ponte Vecchio. The room was always very clean and the staff was extremely welcoming and kind. We loved our stay here and would absolutely stay here on our next trip to Florence!

10/10

Exceptional

29 Mar 2026

LaDonna

Room was very clean as were the premises, Staff were welcoming and friendly and eager to assist. Breakfast was good with eggs and bacon along with pastries and yogurt. Hotel is on 4th Floor so be prepared to get your leg work out in.

Partner

10/10

Exceptional

25 Mar 2026

Christopher

Best stay during our time in Italy. Breakfast was nice, room was beautiful and Monti and staff were so friendly. Would recommend!

Partner

10/10

Exceptional

24 Mar 2026

Myungkeun

Yes

10/10

Exceptional

24 Mar 2026

Amy

Traditional Italian hotel with amazing staff, fantastic location, clean rooms and wonderful communication before and during the stay!! Definitely recommend!

Family

10/10

Exceptional

23 Mar 2026

Corey

Amazing location, Amazing staff, will definitely return. We were treated like family by the staff, they are so kind and helpful. Monti made us smile every time we saw him! Steps away from ponte vecchio, perfect location to easily get to the popular sites.

Partner

10/10

Exceptional

23 Mar 2026

karen

Great location to see all the sights. Staff were extremely helpful.

Friends

10/10

Exceptional

23 Mar 2026

Sandro

Excellent staff, charming room, and superb location. Also quintessentially Italian - stay here if you want authenticity and location

Partner

10/10

Exceptional

22 Mar 2026

George

Large space. So that was plus. Otherwise, it was a very wonderful stay and we had a complimentary bottle of wine.

Partner

6/10

Pleasant

19 Mar 2026

Cesar

Hotel have lots

10/10

Exceptional

18 Mar 2026

Caitlin

Beautiful building, very kind and attentive staff. Fantastic location, nearby everything you could want. The room was very comfortable and spacious.

Partner

10/10

Exceptional

17 Mar 2026

Kandil

Great staff, clean room and top notch service

10/10

Exceptional

15 Mar 2026

Nicole

Room was comfortable and everything was very clean. Staff were helpful and polite. Excellent location.

Self

10/10

Exceptional

13 Mar 2026

Aida

The room was clean, the staff very friendly, they had continental breakfast for €10 if you pay cash and it's very near to all city attractions by waking.

10/10

Exceptional

12 Mar 2026

Diana

Need to be able to carry luggage up 20 or 30 stairs before you get to the small elevator. Wonderful staff and terrific breakfast. Room was great.

Partner

10/10

Exceptional

08 Mar 2026

Johnathan

Breakfast was personally made for us and the staff was always informative and very polite

Partner

10/10

Exceptional

08 Mar 2026

Samantha

Great location! The staff was nice and friendly. Walls pretty thin, you can hear people walking through the hallways. Our neighbors were pretty loud, stomping and talking loudly at all hours of the night. Other than that would recommend.

Partner

10/10

Exceptional

08 Mar 2026

Priya

Amazing and incredible staff, so friendly and accommodating. They were the best part of our stay. Room was clean and in great condition, sizeable as well. Fantastic location. Would 100% stay again.

Partner

10/10

Exceptional

02 Feb 2026

gohar

Clean room, amazing staff, location is great

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Thomas

The staff are welcoming and kind, the room was today and the bed comfortable. And the hot water was hot ! What more does one need ?

10/10

Exceptional

04 Jan 2026

Nancy

The room was large and comfortable

Leisure Partner

10/10

Exceptional

04 Jan 2026

Phillip

The staff, from the front end desk to the breakfast room staff, was among the friendliest and most helpful people I've ever met at a hotel.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Mark

The boiler failed on the last evening but we were offered compensation immediately which was great. Hotel is in a great location and very comfortable

10/10

Exceptional

03 Dec 2025

Amy

The front desk staff are the most fabulous, wonderful gentlemen in Florence - they made me feel so absolutely welcome. The room is super clean, bright, and had a great view. Location is convenient as well. I truly had the most amazing stay!

Leisure Self

10/10

Exceptional

30 Nov 2025

Michelle

It was a great stay there! We had a great view from the room. Fantastic breakfast! Very helpful staff. Walking distance from the beach. Beautiful town.

6/10

Pleasant

25 Nov 2025

Chase

Th

10/10

Exceptional

23 Nov 2025

Vadim

Clean room, very friendly and helpful staff, delicious breakfast, amazing location. If in Firenze again, this is the place to stay!

10/10

Exceptional

20 Nov 2025

Stephen

Very clean and comfortable… Extremely helpful and friendly staff… Breakfast is fantastic!

10/10

Exceptional

17 Nov 2025

Mery

One block from the PONTE Vechio, this Pensione is right out of the movies! Beautiful location, the service was impeccable. We are here in November so the weather was perfect for sleeping with the windows open. Highly recommended if you want to be in the heart of beautiful Florence.

10/10

Exceptional

15 Nov 2025

joan

Great location! Walk to everything…one block away from the Arno river. very clean, comfortable room and pillows. Wonderful staff!
Everyone there was extremely kind, helpful and informative. Sweet little terrace with a lovely water view. Do not hesitate to book this property.

Self

10/10

Exceptional

13 Nov 2025

RODRIGO

Great location and excellent customer service! Thank you!

Leisure Partner

8/10

Excellent

12 Nov 2025

Randal

Staff were very helpful.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Lang

We loved the hotel and location. Will stay here next time we're in Florence.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Michael

Everything was perfect

10/10

Exceptional

10 Nov 2025

Irina

Ciao Andrea, Monti, Lorenzo, and Matteo!
Grazie mille!!! My mom and I absolutely loved our stay at your beautiful hotel in the heart of Florence! The location couldn’t be better. Everything is just a short walk away, from amazing restaurants to all the iconic sights. Everyone at the hotel was so kind, welcoming, and incredibly helpful. Our room was spacious, spotless, and had the most beautiful views. I truly can’t thank you all enough for making our stay so special. There’s even a small lift that fits one person, convenient for getting luggage upstairs!
I’ll definitely stay here again next time I’m in Florence and will be recommending your hotel to all my friends!

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Juliana

The staff was absolutely great! Wish we could’ve stayed longer.

Leisure

10/10

Exceptional

26 Oct 2025

Amanda

The perfect location to explore Florence! Monti, Alessandra, and Lorenzo make you feel like family. We will absolutely stay here again when in Florence.

8/10

Excellent

25 Oct 2025

Justine

An old building with its issues but overall it was good. The shower did not drain at all, and the elevator is tiny but it worked well. The age of the building adds to its charm.

10/10

Exceptional

23 Oct 2025

David

The Continental breakfast was outstanding. The hotel was right in the heart of Florence, within easy walking distance to all the sites. The staff was very helpful. The room was spacious and clean. It included a safe for valuables.

Leisure Self

10/10

Exceptional

21 Oct 2025

Andrea

The staff was absolutely wonderful and so knowledgeable!! Staff were so funny, and Monty and Andrea?were teaching us to speak Italian!! Very central we walked miles and miles every day, but everything was within walking distance. I would recommend this place to anybody!!

10/10

Exceptional

21 Oct 2025

Kelly

We were set to stay in Florence for three days before joining a tour group for the rest of our vacation. I chose Hotel Alessandra because it seemed to have the best combination of price, location, and overall charm/vibe. We were not disappointed at all.

We were delayed a day when a connecting flight was canceled. When we arrived to check in we were told that they felt bad for us that that happened and that we'd get free breakfast for the days that we were there. They definitely did not have to do that, but every part of the staff was above and beyond with kindness and helpfulness throughout our stay.

The location was superb with the entrance in a quiet alley (Florence is one of the safest cities I've been in, so don't worry about that), but you are truly right in the middle of things with great shops, restaurants, and landmarks all very, very close. I'm sure all of the rooms are different because of the age of the building, but ours was palatial, with parquet flooring, huge windows overlooking the river, and a full bathroom with tub.

A couple of tips:
1. Stairs. The building was built in the 1500's so there are a lot of stairs. The lift doesn't start until the first landing, so there will be at least a few stairs every time you come or go. BUT…
2. While the lift looks strange (built into the middle of the stairwell, don't be afraid of it. It functions perfectly and is part of the experience.

Partner

10/10

Exceptional

19 Oct 2025

Jennifer

Friendly and helpful staff- very accommodating

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Carmen

Vintage but clean and spacious room. Had air conditioning but was not needed because temperature was nice. Great staff always committed with giving a great service. Very diligent and enthusiastic.

30 steps to get to an elevator which accommodates 1 person plus luggage, doable but has to be taken into consideration for elderly and people traveling with kids.

Leisure Family

10/10

Exceptional

14 Oct 2025

MELANIE

This was the most amazing find!! Such a beautiful hotel on an amazing street and so close to EVERYTHING!! Monte and Alex checked us in and just wonderful! Our room was so spacious I left a garment lol .. and they arranged mailing it for us!
Definitely would stay here again!! And definitely need to get back to Florence .. so magical

Leisure

8/10

Excellent

12 Oct 2025

Wendy

The staff were great! Location..great! Breakfast…very good. However I can only give the hotel 4 stars because of the stairs. 100 stairs to get to our room. Only but still 50 if you take the elevator part of the way. I feel the hotel needs to make this clearer as this could greatly effect future guests choices.

Leisure Partner

10/10

Exceptional

11 Oct 2025

John

Perfect central location to visit places like the Uffizi, the Galleria, Ponte Vecchio, and close to so many amazing food options and shopping areas. It’s an old building, but the facilities are wonderfully up to date and the front desk staff were absolutely excellent! Highly recommend to anyone visiting Florence!

Leisure Family

10/10

Exceptional

11 Oct 2025

Natalie

Our 2 night stay was great. Fantastic location and incredible service. The only thing that could have improved our stay was a coffee maker in the room or at least a way to heat water for tea.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Tanya

Super convenient location. Very safe. Room was clean and comfortable.

10/10

Exceptional

10 Oct 2025

Kurt

Location, location, location! You walk out the door and you are less than 5-10 minutes walking to every major attraction in Florence! Don’t worry about the stairs, there is a landing every 10 or so steps to rest if you need it. Service was amazing and we really appreciated them holding onto our bags until our next stop was available much later in the day.

Partner

8/10

Excellent

09 Oct 2025

Holly

Staff was great - friendly, helpful, interested in making us comfortable. Super location, walkable to many of the local sights. Only downside was the flight of steps up to the lift.

Leisure Friends

10/10

Exceptional

09 Oct 2025

Gwendolyn

Beautiful hotel, fabulous staff, very comfortable bed. Excellent walkable location in the heart of the old town.

Partner

6/10

Pleasant

06 Oct 2025

Ronald

Not recommended for anyone with mobility issues.
In order to reach the hotel office there were 30 stairs before reaching a rather small elevator. We also had to descend a dozen more stairs to get to our room.
Room was great and the staff and breakfast were excellent.

Leisure Friends

10/10

Exceptional

29 Sep 2025

Nina

Staff were very kind and helpful! They allowed us to store luggage prior to check-in so we could get an early start to exploring the city. The manager explained the history of the building and helped us with finding places around the hotel. The place was so clean and the rooftop terrace was beautiful. Great location and would highly recommend it!