Tornabuoni Place

Italy , Florence
FLORENCE, Via Del Parione 1
Show on Google | Map

20 reviews shown

2/10

Poor

03 Jul 2025

David

DO NOT STAY HERE!!

DO NOT BOOK OR STAY HERE!! This is not a hotel but a few rooms in an apartment block.

Me and my wife booked this hotel for our trip to Florence. The hotel contacted us via Hotels.com and I replied with plenty of time to let them know our plane would be arriving late and we would not arrive until the early hours of the morning. When we arrived, the doors were locked and there was no way to get in. No phone numbers are manned out of hours if you hit trouble. After hours of searching we eventually found another hotel to stay at, at great expense at last minute. The hotel has refused to refund us for our night or contribute anything towards to additional costs and are no longer responding to my emails.

If you are planning on going in the spring/summer, DO NOT BOOK HERE, the aircon does not work adequately to keep the room cool enough to sleep comfortably and you end up far too hot and struggling to sleep.

Overall - unprofessional, uncontactable and unreliable. Do not stay here!

Partner

6/10

Pleasant

28 Sep 2024

Sepehr

We stayed for 3 nights in Florence. The hotel is located in a good neighborhood, close to the train station and attractions (overall florence is small and you can walk everywhere). Unfortunately the AC was broken during our stay which made it difficult for us for the first night but they made a temporary fix for the rest of our stay.
Overall we were happy with our stay.

8/10

Excellent

15 Sep 2024

casey

Excellent location

6/10

Pleasant

01 Jul 2024

ron

I was under the impression this was a bed and breakfast, no breakfast

Leisure Family

6/10

Pleasant

23 Jun 2024

Randy

One of our rooms was perfect but the other room had loose light fixtures and very low water pressure.

Leisure Family

10/10

Exceptional

31 Mar 2024

Verified traveler

Mind blowing location

Absoluty loved location with a view from the windows and night serenade. A room while small had everything we needed, we liked its modern renovation.
Regret it is too pricy to stay there longer.

Friends_and_family Friends

10/10

Exceptional

19 Sep 2023

Victoria

Amazing location

Leisure Partner

10/10

Exceptional

26 Jul 2023

Noah

The location was perfect! We had a wonderful view from our window and everything is in walking distance.

Leisure Family

10/10

Exceptional

03 Jun 2023

Verified traveler

Great stay, very good sleep, slightly misleading about a bnb, as there was no breakfast option! Would recommend

Partner

10/10

Exceptional

04 Apr 2023

Robert

Really great location and room was lovely.

Leisure Partner

4/10

Poor

16 Jun 2022

Jagdish

Great location, staff friendly.
Deceiving accommodation.

Leisure Partner

10/10

Exceptional

05 Sep 2020

Philippe

great location

Lovely room, very friendly and helpful at check-in, great location!

Partner

2/10

Poor

19 Aug 2020

Lauren

Flights were cancelled due to COVID-19 - contacted the hotel but was told as they were still open I couldn’t have a refund or a voucher and to just book another flight (which I couldn’t) - shame on you.

10/10

Exceptional

11 Jan 2020

frederik

Comfortable stay in an excellent and central location

Business

10/10

Exceptional

19 Sep 2019

Sherina

Excellent Place to Stay in Florence

Amazing host! Amazing location! Amazing comfort! Amazing amenities! You really need to experience this in Florence. The room was tricked out with high end amenities. Bathroom was Top notch. The host is excellent! Very kind. Location is central and exclusive area of Florence. Definitely coming here next time I come to Florence.

Friends

4/10

Poor

09 Sep 2019

Verified traveler

Good luck trying to get in. It seems they only staff somebody there to check you in a couple hours out of the day.

We sat outside of a locked door for about an hour before someone ever showed up.

Leisure Partner

10/10

Exceptional

12 Jun 2019

Verified traveler

Alex the host was excellent!! So friendly & helpful. The location and view were both amazing. We would definitely stay here again. This accommodation was really wonderful.

Leisure Partner

8/10

Excellent

10 Jun 2019

Verified traveler

The property was nice and relatively newly renovated. The staff were quite absent but we had no issues and I gathered this from previous guests’ reviews. The breakfast is a coffee and pastry only, but very yummy! Getting from the front door of the building to the apartment was dark of an evening but, as I said, no issues. Spacious!

Leisure Partner

10/10

Exceptional

27 Oct 2017

Andy

Perfect position

All of the staff we met were very friendly and keen to help.
The rooms were clean and tidy.
Breakfast was served in the bistro opposite and I recommend you ask what you can have as the info isn't always offered...excellent quality food by the way!!
The hotel position was within 5-10 minutes of every location you could want to visit and being situated in the designer area, probably slightly quieter than main stream roads.

We recommend you try eating at the food hall and the outdoor market near the university, both areas offered great value quality food.
If you want to see Michelangelo David be prepared to wait around 1.5 hours if you haven't pre-booked tickets.

4/10

Poor

23 Jul 2017

Rachel

Substandard check-in & poor data protection

Our stay got off to a bad start immediately with the worst check in i've ever experienced! When we arrived the man at the reception had no idea he was expecting us - after a telephone call to a ?colleague, he asked me what sort of room we'd booked and took us into an empty one. Everything was very chaotic - we felt like we were just chucked in the room because it happened to be free. He gave us some vague information about breakfast and left us to it. No info on times.
The room itself was comfortable and well-finished - the bed was very comfy and the bathroom modern and well presented. This probably would have redeemed check in had it not been for two further things. Breakfast, as it turned out, was at a lovely cafe/restaurant across the road but consisted only of a hot drink, a glass of orange juice and a pastry - in my opinion, nowhere near enough food for the price of the room.
Finally, the reception desk is only manned for some of the day, which was fine for us as the rooms are in a very secure building and there are only 4/5 rooms. However, on two occasions on returning to the room after going out, there were photocopies of people's passports/driving licenses just lying around on the desk very clearly on show to anybody who might have wished to see them. I realise the rules may not be the same in Italy but feel this is just common sense.
Overall, we would not stay here again and would advise anybody else not to until the above issues have been rectified.

Partner