Helvetia & Bristol Firenze - Starhotels Collezione

Italy , Florence
FLORENCE, Via Dei Pescioni, 2
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100 reviews shown

10/10

Exceptional

09 Feb 2026

Nicola

Absolutely wonderful hotel. Perfect location. Everything was spotlessly clean. The staff were so friendly and accommodating. The spa was out of this world. The breakfast had so much variety. Will definitely be staying there again.

Leisure Self

10/10

Exceptional

16 Dec 2025

Eduardo

Great staff willing to go the distance to offer us the better room available. Plus, they were sensitive enough to give us a complimentary gift since it was our honeymoon.

10/10

Exceptional

16 Nov 2025

Kevin

The nightly turndown service, front desk attentiveness, clean rooms, and wonderful doormen were all just wonderful.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Julienne

We had the most wonderful seven night stay at the Helvetia and Bristol last week. From the moment we entered, we were treated so kindly. The entire staff, from front desk to housekeeping to doormen to restaurant staff, were so warm, friendly, and helpful. The rooms were spacious and gorgeous, and turndown service a delight each night, with slippers laid out for us and chocolates on our pillows. The location was central to everything. Truly, there is not a single negative thing I could say - this is a magical hotel. We’ll be back!

10/10

Exceptional

09 Nov 2025

january

Staff were amazing, property is gorgeous, you must try the spa. Marcus and Anna there were outstanding. Breakfast could have more warm options, and the rooms were a little on the small side but to be expected for a European property. Overall truly a 5 star property.

Business_and_leisure Self

8/10

Excellent

24 Oct 2025

Leigh

The property is gorgeous. The concierge is never around and the staff are not knowledgeable about anything other than dinner reservations. Asking about the Uffizi gallery was a waste of time. For the price, I would have expected a concierge that was available.

Leisure Family

10/10

Exceptional

20 Oct 2025

Daniel

Everything was excellent

10/10

Exceptional

15 Oct 2025

Mary Ellen

Lovely hotel. Excellent spa and restaurant. Excellent staff.

10/10

Exceptional

08 Oct 2025

Angela

Amazing staff ,
Location and room so beautiful

Leisure Partner

10/10

Exceptional

29 Sep 2025

Dmitry

Italian hospitality at its best - caring, friendly and professional staff, especially helpful was siñor Franchesco who explained everything to us in a very clear way and took good care of us during our 7 day stay
Of course for those few people like us who rented a car and drove into Florence it was a nightmare to drive through busy crowded narrow medieval streets to get to the hotel but they have an option to park your car in the nearby garage and bring it on demand
Room was cozy, historic and clean ; service at the restaurant was good, so was the breakfast buffet - it would be better if breakfast extended to 11 am instead of finishing at 10:30 for those like us who aren’t early risers / overall staying at Helvetia Bristol was wonderful as was staying in Florence for the entire week/ would definitely recommend!

Leisure

10/10

Exceptional

20 Sep 2025

David

The property was beautiful the staff was great and The room was amazing. Close walk to downtown dinning shopping!!

Leisure Partner

4/10

Poor

18 Sep 2025

Rebecca

Other than the girl who checked me in, everyone who works in this hotel is rude. It is shocking that this is a five star hotel. I had a negative experience at the Spa. The person who showed me around the spa could not articulate and I couldn’t understand a thing she said. And then I used one of the rooms apparently that you have to pay extra for, this nut stood in the door yelling at me while there were other guests there with her. I asked her to please close the door so I could get up and leave and she proceeded to stand there watching me and never offered for me to add the service. It was absolutely jarring and ruined my time there. In addition in the relaxation area there is mold all over the ceiling. It is so disgusting.

Later, I ordered tea in the lobby in the evening and I had to wait 15 or 20 minutes and talk to two different people to get some tea to take to my room. The maid did not restock the tea or the sugar in my room. And when we checked out, we left the keys at the front desk. An hour later, I got a very rude call telling me I had to leave the hotel. I had already left. I am disgusted at the lackluster service especially at this price point. I was treated horribly. These people have some kind of Superiority complex bc they think they’re a five star hotel. Well, they’re Not. I will not be back to this hotel because of their rude staff. There’s plenty of competition in the surrounding area.

Leisure Family

10/10

Exceptional

12 Sep 2025

Amazing hotel and the best most amazing educated concierges ever!! Both of them!!
Definitely worth to stay!!!

Leisure Family

10/10

Exceptional

12 Sep 2025

Michael

Blown away by the customer service and attention, location of hotel and the room and spa. We could not have been happier.

8/10

Excellent

11 Sep 2025

Irene

PRO: large room and bathroom, CONS:limited closet space and where to put your suitcase.

Partner

10/10

Exceptional

09 Sep 2025

Thomas

A Timeless Gem in the heart of Florence- 5 Star

I recently had the absolute pleasure of staying at the Helvetia & Bristol Firenze, and it was nothing short of a luxurious dream. From the moment I arrived, the service was impeccably warm and professional – the staff went above and beyond to make me feel like royalty, handling every request with a smile and genuine Florentine charm. Whether it was arranging a seamless check-in or offering insider tips on the city’s hidden gems, their attention to detail was truly outstanding.
The location is unbeatable – right in the historic center, steps away from the Duomo, Ponte Vecchio, and the Uffizi Gallery. Exploring Florence on foot was effortless, and returning to the hotel each evening felt like retreating to an elegant oasis amid the Renaissance splendor. No need for taxis or public transport; everything was at my doorstep.
As for the rooms, they were pure elegance personified. My suite was spacious, impeccably clean, and beautifully appointed with classic Italian furnishings, plush bedding that invited deep relaxation, and modern amenities that blended seamlessly with the historic vibe. The marble bathroom was a spa-like retreat, complete with luxurious toiletries and fluffy robes – I could have happily stayed in forever!
While I didn’t have the chance to dine at the hotel’s restaurant this time (next visit, for sure!), everything else about my stay was flawless. If you’re seeking a 5-star experience that captures the

Partner

10/10

Exceptional

08 Sep 2025

daniel

This is an exquisite hotel with absolute luxury and simply the best breakfast buffet we had in all of Italy. We traveled from Venice to Florence and this hotel was a last splurge. It was worth the high price. The room was beautiful in the newer Bristol tower and the spa was relaxing. The best breakfast buffet with cheery staff made our last day so happy.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Adil

Incredible hotel

10/10

Exceptional

16 Aug 2025

jackson

omg location !!!

breakfast amazing ,, staff great ! the stay was beautiful ! will be back!

Leisure

10/10

Exceptional

06 Aug 2025

Holly

Our Family of fove absolutely loves the property. The staf were genuinely the kindest and most helpful and the hotel was beautiful - we loved our adjoining suite / room for the kids - just perfect! And could not be a better location.

Leisure Family

10/10

Exceptional

31 Jul 2025

manoz

Super friendly service nice staff place was amazing clean respectful. Beautiful hotel!!!!

10/10

Exceptional

28 Jul 2025

Verified traveler

Great Stay

My family and I really enjoyed staying at this hotel. The location was ideal. Rooms were nice and spacious. The shower was excellent. Water pressure was perfect, which is a big deal to me. Loved that drinking water was complimentary considering Italy is so hot in July and that they provided ample amounts each day. The only thing that was a little disappointing was the $150 hotel service tip that was added onto our final bill. The front desk representative did explain that it was completely optional and that it could be removed, but it made me a bit uncomfortable and I felt obligated to leave it on (which I think is their strategy). I don't feel like that is the proper way to earn tips.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Michael

We absolutely loved our stay at Helvetia & Bristol! The hotel is beautiful, the location is perfect, and the staff couldn’t have been kinder or more attentive. They really went out of their way to make us feel welcome—and our dog was treated like royalty. He got just as much attention (if not more!) than we did. It’s rare to find a place that’s this elegant and still so down-to-earth and dog-friendly. We’re already looking forward to our next visit!

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Amazing hotel and the personal. Rxpecialiy the 2 consisted

10/10

Exceptional

16 Jul 2025

Anna

This historic hotel is sheer opulence. The perfect location! Walking distance to beautiful cafes, bars and restaurants as well as every cultural stop and must see in Florence.
The staff are kind and obliging, generous with their time.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Johanna

Amazing hotel. I stay at 5 start hotels non stop and this was good. What made it good was amazing educated personal. Especially 2 concierges. All details on this hotel were good and beautiful

Leisure Family

10/10

Exceptional

10 Jul 2025

Virna

Best hotel in Florence

Amazing stay , best hotel in Florence. Super service , amazing location.

Partner

10/10

Exceptional

04 Jul 2025

Ehab

Good

10/10

Exceptional

23 Jun 2025

Chrysostomos

Centrally located. Excellent hotel, clean and friendly service.

Leisure

10/10

Exceptional

18 Jun 2025

Matthew

Beautiful property, beautifully maintained, wonderful staff. Zero complaints with my stay here. Definitely will be returning. Perfect location in Central Florence as well. Very easy to access anything and everything you’d want to see.

Leisure Pet

10/10

Exceptional

23 May 2025

Dane

A true 5 class property

10/10

Exceptional

17 May 2025

Christina

Everything here is next level top of the line! From the staff to the gorgeous rooms, spa with Roman bath, and the restaurant and bar. I would absolutely stay here again and can’t wait to go back!

Leisure Family

10/10

Exceptional

07 May 2025

Verified traveler

Superb

The hotel was extraordinary from check-in to check-out. The property itself was immaculate, the staff friendly, and the service superb.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2025

Ryan

Beautiful hotel, excellent restaurant, amazing spa!

Leisure Family

10/10

Exceptional

06 Apr 2025

Adam

Everything was excellent

Leisure Partner

10/10

Exceptional

30 Mar 2025

Robin

Fantastic!

We had a glorious stay. The staff are very friendly and made us feel at home. The guest room was opulent and well appointed. I can’t wait to go back!

Partner

10/10

Exceptional

16 Mar 2025

Derek

Enjoyed our stay here. Staff was really good and the area is fantastic. Room had skylights but sadly no windows.

10/10

Exceptional

15 Feb 2025

S B

Class and style

A repeat guest of this hotel, I’m impressed with the consistent quality and service. The location is ideal, the spa offers much relaxation.

Self

10/10

Exceptional

10 Feb 2025

Kevin

Friendly attentive staff. Property is kept in clean immaculate condition with a wonderful spa. Situated within walking distance of all major attractions. An ideal property to explore Florence and offers good relaxation facilities.

Leisure Partner

10/10

Exceptional

07 Feb 2025

John

I cannot express how much i love this place. Perfectly licated but the staff makes it special. Attention to every detail. Our comfort and happiness is their forst priority. Will stay again without considering any ither property.

Business_and_leisure Family

10/10

Exceptional

30 Jan 2025

TONY

Wow ! Amazing hotel

First class , would definitely recommend, great hotel

Business

10/10

Exceptional

18 Jan 2025

Ruth

Beautiful property in the heart of Florence.

Leisure Family

10/10

Exceptional

04 Jan 2025

Hector

This property is in an excellent location, we she my wife and 2 girls 7-9yrs old. The staff was excellent, th property was in a very good location. I’m definitely staying again.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2024

Christopher

Close to everything you want to see. Great staff, helpful to find what you might want to see or recommendations/

Leisure Partner

10/10

Exceptional

04 Dec 2024

Ana

Mi estancia ha sido muy agradable.
Lo que no me ha gustado nada es la cantidad de dinero que han retenido de mi tarjeta, casi el doble del que he gastado.
Hay hoteles que tienen otra política con el dinero de los demás.

Partner

10/10

Exceptional

08 Nov 2024

Kent

A beautiful property that is well cared for and very helpful staff. I would definitely stay again.

Leisure Partner

10/10

Exceptional

03 Nov 2024

Nicholas

Great

Business_and_leisure Partner

10/10

Exceptional

31 Oct 2024

Carolann

I stayed here for 8 glorious nights. This hotel is absolutely stunning. The service was impeccable and the location was perfect for walking to any location in Florence. The staff was very accommodating and helpful. . Don’t forget to visit the spa!!! Also, the room where they serve breakfast is like nothing I have ever seen. Stunning!!! I will be back…

Leisure Partner

10/10

Exceptional

28 Oct 2024

Hock Yong

The customer service exemplary. Extremely helpful, efficient and friendly. Combined with top notch rooms and facilities, its a fantastic gem of a hotel.

Business_and_leisure Family

10/10

Exceptional

11 Oct 2024

valerie

Spectacular hotel! 2 minutes away from Duomo. Highly recommended!

Leisure Family

10/10

Exceptional

04 Sep 2024

Jonathan

Highly Recommend - Best Luxury Hotel

What can I say. My wife and I stayed here on our wedding night for 2 nights and the staff made it so simple for us. Thank you for a wonderful stay.

Partner

10/10

Exceptional

24 Aug 2024

Arpan

Beautiful hotel, in a beautiful location, in the centre of the all the designer stores. Absolutely deserves Leading Hotel of the World status. Couldn’t fault one thing even if I tried.

Leisure Family_with_children

10/10

Exceptional

22 Aug 2024

Robert

Great location very friendly

Leisure Partner

10/10

Exceptional

03 Aug 2024

Alexandr

Very cute boutique. Breakfast in winter garden is excellent

Leisure Partner

10/10

Exceptional

13 Jul 2024

carolina

It has been a long time I had not been at such wonderful hotel. The people who work there are fantastic always smiling and always helpful.
The breakfast I marvelous
The location perfect
Hands on I’m coming back for

Leisure Family

10/10

Exceptional

10 Jul 2024

Lucy

Staff were excellent. Great location. Child friendly. Nice touches such as free water and chocolates. Also gave good recommendations for local restaurants.

Leisure

10/10

Exceptional

07 Jul 2024

CHRISTINA

Impeccable hotel! Our room was stunning and the hotel amenities especially the spa were out of this world!! Had the best time and enjoyed every moment of this luxurious hotel.

Leisure Friends

10/10

Exceptional

11 May 2024

Jack

Perfect

Got room upgraded for free, very generous! Hotel immaculate throughout and in great location

Partner

10/10

Exceptional

26 Apr 2024

Geva

Just perfect

Leisure Partner

10/10

Exceptional

05 Apr 2024

tamar

Amazing

Partner

10/10

Exceptional

22 Mar 2024

Stacie

Wonderful hotel!!

Leisure Self

8/10

Excellent

11 Feb 2024

Elena

It is avfery nice hotel with very caring stuff, with excellent location.
But the room for the price we paid was small, instead of a proper shower was and old bath. The door to the bathroom was opening in and you need to get around it to get to the loo. Near the loo there is a a metal doir stopper/ each one I used the seat I heat my toes.
Also - you have to isy extra £35 to use the dis facilities. There was nothing about this extra payment in the sure when I booked. So that felt like a cone. So good hotel but too expensive for what they offer and the rooms are nit 5 stars .

Leisure

8/10

Excellent

08 Feb 2024

Elena

It is a very pleasant hotel, excellent staff. The only thing - room was very small for the price, facing a tiny narrow street without any view.
Also there was no proper show. I had to climb into the bath. And the door to the bath was opening inside . You had to go behind it to get to the loo seat. And the metal door stopper on the floor near the seat was always on the way, hitting me . Otherwise is fine.

Leisure

10/10

Exceptional

02 Feb 2024

John

Loved the staff!

Business_and_leisure Friends

10/10

Exceptional

05 Jan 2024

ALLAN

As good a 5 star hotel as anywhere in the world.

Leisure Self

8/10

Excellent

03 Jan 2024

Devinder

The property is beautiful. Rooms are small but clean and comfortable. I was there for 1 night, I arrived at 1045pm and the restaurant was closed. They recommended another place that was open to give me a pizza. I left the next morning at 930am, I called 15 min before for my vehicle and still had to wait. When they charged me 60€ for parking…a little annoying.

Leisure Self

8/10

Excellent

03 Dec 2023

orit hannah

Outstanding

Amazing hotel , the staff is very helpful and attending ,the concierge is very friendly and knowable , we enjoyed the stay and can’t wait to come back , thank you all for making my birthday memorable

Partner

10/10

Exceptional

20 Nov 2023

Christopher

Perfect stay in the center of Florence

Leisure Friends

10/10

Exceptional

13 Sep 2023

PETER

Very nice clean hotel and attentive staff

Friends

10/10

Exceptional

25 Aug 2023

John

Well built hotel in a great area. Clean, nicely decorated, friendly staff.

Leisure Partner

10/10

Exceptional

04 Aug 2023

Stewart

The location of this property is excellent, less than a minute from the main attractions, shops and restaurants, but also surprisingly quiet. The staff couldn’t be any more helpful and the room was lovely.

Leisure Partner

10/10

Exceptional

11 Jul 2023

Christian

Beautiful hotel in great location with fantastic service. Highly recommend.

Leisure Family

10/10

Exceptional

24 May 2023

Franco

We were in a refurbished room was very noice & they gave comlimentry items & flowers in room

Leisure Partner

10/10

Exceptional

15 May 2023

Alessia

This property is absolutely beautiful! Right in the heart of Florence, a 5 minute walk from Il Duomo, 2 minutes from Piazza Della Reppublica, it is the perfect location for a Fiorentine Holiday!
5 star service all around, the staff were incredibly helpful and friendly. They were able to suggest restaurants and make reservations for us, as we were a bigger group. They even remembered us by name!
The rooms are clean and beautiful, with wonderful amenities.
Turn down service is offered, with chocolates on your pillow.
10/10 would recommend!

Leisure Family

10/10

Exceptional

04 Apr 2023

Erin

This is a magical hotel! The staff goes above and beyond to make sure your stay is top notch. We had the best time here and will be back and will make sure we tell everyone to book here!

Leisure Partner

10/10

Exceptional

04 Apr 2023

Mandy Jane

Perfect location for all the key sight seeing, right next to the cathedrals, museum and galleries. Beautiful hotel, fantastic food, really lovely staff and service. Spa is amazing and just needed after walking around in beautiful Florence.

Leisure Partner

10/10

Exceptional

18 Mar 2023

Timothy

The property is very nice and they dont skimp out on anything. They give you plenty of water, great care to any amenities you may need like qtips, lotion, towels, etc. Very impressed with this property. Out room upgrade was absolutely gorgeous! Thank you so much!!! We loved every moment of being there and wished we could have stayed longer. The spa was amazing!! Beautiful property!!

Leisure Partner

10/10

Exceptional

14 Mar 2023

Abdullah

Room takes you back in time, lovely stay

Very good stay, in a very good location all you need to see is a walking distance, the hotel takes you back in time, matches the city vibe 10/10 will come back again… great welcoming staff

Partner

10/10

Exceptional

08 Mar 2023

Jon

Excellent hotel. Perfect location. Friendly and attentive hotel team

Leisure Family

10/10

Exceptional

06 Mar 2023

Ae roshida

Extra ordinary

Amazing will not be enough to describe the vacation we had! Everything was perfect from A-Z!
Best service we ever had, great location and super modern and cozy hotel!

Friends_and_family Family

10/10

Exceptional

05 Mar 2023

Dean

Great location hotel & overall service was great throughout our 3 night stay. I would strongly recommend.

Leisure Partner

10/10

Exceptional

01 Mar 2023

Liora

Nos dieron una habitación espectacular. El servicio del hotel es impecable

Leisure Partner

10/10

Exceptional

14 Feb 2023

ZORINA

Awesome stay great location

Leisure Family

10/10

Exceptional

07 Feb 2023

John

Perfect location, great staff, great bar/bartenders. My new favorite hotel in Florence!

Leisure Family

10/10

Exceptional

02 Jan 2023

Yaser

Florence Hotel

I felt like I was in an old Mansion. Historic with a great location in Florence. Very friendly professional staff.

Friends_and_family Family

10/10

Exceptional

01 Jan 2023

soudabeh

Great staff, clean and great location

Leisure Family

10/10

Exceptional

12 Dec 2022

Jorge

Excelent!!

Leisure Partner

10/10

Exceptional

10 Dec 2022

Aaron

My favorite hotel in Florence and I have been many times. Perfect location. Big beautiful rooms and the feeling you are staying in an elegant palace. Staff is wonderful and go above and beyond in every way. Recently renovated as well so it is even better.

Business_and_leisure Self

10/10

Exceptional

03 Dec 2022

Mark

Fantastic, boutique hotel right in the best section of Florence. Book it and you will NOT regret it!

Leisure Family

10/10

Exceptional

26 Sep 2022

Gino D

BEST EVER!

This hotel is absolutely a MUST! It was so gorgeous and the staff was excellent! Great location for shopping and easy to get to the Duomo and Academia!

Friends_and_family Family

6/10

Pleasant

24 Sep 2022

Larry

The spa was excellent. However, the person in charge could barely communicate in English.

Leisure Partner

10/10

Exceptional

10 Sep 2022

Verified traveler

Excellent stay

Hotel is located right near the shopping District and the Duomo. Perfect location. The rooms are furnished very nicely with high-quality materials. Most importantly, all the employees and over backwards to make your stay an excellent one.

Partner

10/10

Exceptional

02 Sep 2022

Benjamin

Amazing place, staff are so helpful and kind… amazing spa and a great location.

Leisure Partner

10/10

Exceptional

11 Aug 2022

Carl

A beautiful property.

Leisure Partner

10/10

Exceptional

17 Jul 2022

Mitja

Hotel is truly 5 star with amazing location and staff
You also must visit the spa we are definitely coming back

Leisure Family

10/10

Exceptional

13 Jul 2022

Melissa

Stunning hotel and location. Special thank you to the porters who were extremely helpful and welcoming. The spa is one of the best I have been to and the finish is immaculate. Even if you arnt staying i still recommend a visit. Rooms arnt huge but had everything we needed and was very clean. The location couldnt have been more perfect with Cartier and other super brands literally opposite the hotel (if thats what you like) but not a noisey busy street. Would definitely stay there again

Leisure Partner

10/10

Exceptional

11 Jul 2022

Aisha

The staff were excellent and very kind. The hotel is well maintained and within walking distance to everything you need to see in Florence.

Leisure Family

10/10

Exceptional

23 Jun 2022

Angela

Beautiful hotel in a superb location