Name: The Frame Hotel
Address: Via Panzani 2 Duomo, Florence, 50123, IT

10/10

Exceptional

13 Jul 2026

Trent

The staff was extremely friendly and helpful with all requests and recommendations. We utilized the wine cellar, which was convenient. The location is perfect for access to everything. Happy we chose this location.

Partner

10/10

Exceptional

07 Jul 2026

Raphael

Internet is really, really bad! Other than that - all good!

10/10

Exceptional

01 Jul 2026

Sandi

The Frame Hotel was truly a hidden gem and one of the highlights of our stay in Florence. The location was fantastic—within easy walking distance of all the major attractions, excellent shopping, and countless restaurants, making it incredibly convenient to explore the city.

The staff were exceptional. They were warm, welcoming, attentive, and always happy to share recommendations and local knowledge, which made our stay even more enjoyable.

The amenities were another standout. The complimentary bottled water was especially appreciated during the hot summer days, and the delicious breakfast, along with the afternoon tea and snacks, was a wonderful added touch.

I would highly recommend The Frame Hotel to anyone visiting Florence. It offers an outstanding combination of comfort, hospitality, and an unbeatable location. We would gladly stay here again!

Partner

10/10

Exceptional

18 Jun 2026

David

Great hotel

Family_with_children

8/10

Excellent

11 Jun 2026

Eduardo

Esse hotel não serve pra idoso, o banheiro é muito pequeno e o chuveiro em cima da banheira com acesso muito difícil porque tem um degrau,
O hotel não tem uma área de convivência, como demoram muito para arrumar o quarto o hóspede não tem aonde ficar, a não ser na rua

Partner

10/10

Exceptional

05 Jun 2026

George

The Rooms were large and spacious, very clean the location is 6 minutes away walking distance from Duomo and Piazza de la República and 5 mins away from Medici basilica and the main Train station.
There is a mini market Carrefour close by if you need anything.
The staff were very nice and cordial helped us a lot with Train info ( we did a day trip to Pisa) and headed to Venice on the fast train.
I would stay there again.

Family_with_children

10/10

Exceptional

29 May 2026

Keith

Very helpful staff. Loved the wine vending machine in the cellar. Comfy bed. Very nice bathroom. Great access to all the tourist hotspots. Excellent aircon. Very good breakfast.

Partner

10/10

Exceptional

27 May 2026

Brian

The Frame Hotel is in a perfect location. It seems brand new and the style is very cool and fitting for Florence. Staff is so friendly and helpful, it feels like it is family run! Highly recommend!

Family

8/10

Excellent

23 May 2026

Timothy

Excellent location and quiet rooms. Small lifts. Nice continental breakfast with small range of hot dishes. Most staff very helpful but some quite rude and abrupt. Shower in bathroom (small corner shower with split doors)not same as shown on website (walk in) made showering unpleasant. Coffee and tea facilities provided in room but the types of tea and coffee pods provided were not of the quality of the rest of the hotel

Partner

10/10

Exceptional

20 May 2026

Paula

We loved the vibe and history of the hotel. Staff were very helpful.

Partner

4/10

Poor

12 May 2026

Clara

The staff were nice but our “superior double” room was tiny. It also had no soundproofing, so it was very noisy all evening; it also didn’t help that the staff were cleaning and vacuuming other rooms at 7am! The WiFi connection was also very poor, it keeps disconnecting, practically unusable. While the listing says that there’s an airport shuttle available - it’s just a taxi that you have to pay for. We stayed here for one night after our flight was cancelled. Our previous hotel was cheaper, much bigger with better WiFi and breakfast included. This is very poor value in comparison, this is not a “4-star” hotel.

Partner

10/10

Exceptional

05 May 2026

Hyo Jin

Staffs are super friendly and the location is perfect. Strongly recommend

Partner

10/10

Exceptional

29 Apr 2026

Skyanne

Our stay at The FRAME was nothing less than amazing! The staff was friendly and helpful. Daniel went above and beyond to help make our stay and our vacation the BEST! He recommended restaurants, made reservations and helped book train travel.

Friends

10/10

Exceptional

28 Apr 2026

Adrian

Personnel was Amazing! They immediately recommended us places to go eat and help us with the reservations as well. I will stay here again for sure. Very close to the cathedral

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Stacy

Awesome location right near the duomo and everything you need. Great hotel room. Clean and updated. Breakfast was a little pricey if not included but plenty of cafes very close by. Highly recommend!

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Teresa

Super cute and very clean. And so close to everything

Partner

10/10

Exceptional

17 Apr 2026

Laura Vander

We couldn’t be happier with our stay at the Frame hotel. They had a room that fit our family of 6 comfortably and everyone was kind and welcoming. Close to the train station and attractions. Kids loved the tea time with free tea and pastries. The staff was very nice and helpful to our family. Would return again, thank you for a wonderful stay.

Family_with_children

10/10

Exceptional

16 Apr 2026

Matt

The location is great, especially when arriving into the train station. While the entry is on a busy street, the location is great and fairly central within the city. All staff was very nice, especially the woman who greeted us at breakfast every day. The property was clean and the daily cleaning service was excellent.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Ingrid

Incredible!

8/10

Excellent

03 Apr 2026

Varun

Clean room, friendly staff. Free breakfast was good spread with lots of options. Central location easily accessible by walking to station and key landmarks. Showers are small, wifi is spotty in room.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Maria

Room was clean and comfortable, staff extremely friendly and helpful!

8/10

Excellent

30 Mar 2026

Aline

The location is excellent. We had the superior room, and it was very small; we could not keep our luggage open or empty it anywhere. There is a desk in the room, but there is no space to pull up the chair between the desk and the bed. The water that was inside the glass bottle in the room tasted like tap water. We threw it away, and it was never refilled. We drank water from the minibar; there was only one small bottle of natural water, which was also never refilled. We also ran out of soap in the shower. This is the type of hotel for a quick one or two-night stay.

Friends_and_family Friends

10/10

Exceptional

25 Mar 2026

Eric

Front desk staff was very friendly throughout our stay. Room was clean and well-stocked. Cute little hotel right in the heart of the city!

Partner

10/10

Exceptional

24 Mar 2026

Karl

The staff was great

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Jose

great location

10/10

Exceptional

18 Mar 2026

Yuehan

Staff was so nice! Room was clean and well maintained. Location is great would definitely come back

Friends

10/10

Exceptional

12 Mar 2026

Joanne

Great location, close to the centre of Florence and the train station. Staff were very friendly and helpful, buffet breakfast was lovely. There is a cellar with wine vending machine which is a really nice place to relax with friends. Will definitely stay again.

Friends

10/10

Exceptional

12 Mar 2026

Nicolette

Gorgeous property - photos don’t do it justice. Outstanding location and the staff were phenomenal- 10/10 would recommend.

Family_with_children

10/10

Exceptional

12 Mar 2026

Al

Great staff, too small elevator but everything great

Family_with_children

10/10

Exceptional

01 Mar 2026

Lorena

The staff was fantastic - helped us with some questions we had and suggested a great restaurant. Hotel was super conveniently located near lots of restaurants and was easy walk to major attractions. Would definitely book again. Loved the water fountain in the hotel so we could refill our water. Very clean also.

Partner

10/10

Exceptional

23 Feb 2026

Karen

A wonderful boutique hotel. Staffs were friendly and helpful. Room was clean and beautifully decorated, breakfast was excellent. Location is perfect. Will definitely return to this hotel if in Florence.

Friends

10/10

Exceptional

22 Feb 2026

Kelli

I love this hotel. I have stayed there twice in the last six months. It is perfectly located, the rooms are clean, comfortable and quiet. The staff is amazing. Excellent place for a lovely Florence visit!

10/10

Exceptional

13 Feb 2026

Charles

Just the right size.

Friends_and_family Friends

10/10

Exceptional

10 Feb 2026

Wayne

Everything was excellent. Staff was friendly, helpful and very knowledgeable. Room was clean and well equipped. Location was wonderful, a few blocks from pretty much everything. Next time in Florence we will stay again at The Frame.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Heather Renee

Staff were wonderful and attentive. Very clean. No noise as it was sound proof

Leisure Partner

10/10

Exceptional

29 Jan 2026

Anne

Staff! Plus clean room plus location. Staff was extremely helpful in getting me (1) birthday gifts requested by my daughter, and (2) medical assistance quickly, which allowed me to enjoy my brief stay in Florence,

10/10

Exceptional

29 Jan 2026

Matthew

Amazing room and fantastic location!! Will definitely be back!

Partner

10/10

Exceptional

28 Jan 2026

Connor

Immaculate room condition, very friendly staff, great recommendations for food & such a good location.

Leisure Family

4/10

Poor

28 Jan 2026

Marco

The hotel itself is fine, but overall it did not meet my expectations.
The breakfast was very limited and quite poor, although the lady working there was very kind and helpful. The elevator is extremely small, which can be inconvenient.
Customer service was average, and for the price, I expected a better overall experience.

10/10

Exceptional

13 Jan 2026

George

We enjoyed our stay at The FRAME. It has easy access to both the train station and the city center. The staff is fantastic and the rooms are very comfortable. We would definitely stay there again.

Leisure Friends

10/10

Exceptional

01 Jan 2026

Jen-Feng

Room is big. Staffs are nice. Parking lot is close.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Jungran

Room was cleaned
The staff was so kind
It was perfect !!

Leisure Family

10/10

Exceptional

12 Dec 2025

Jason

Perfect location, amazing staff (especially the guy who checked me in, I forgot his name), everything I needed in a hotel for my Florence trip!

Leisure Self

10/10

Exceptional

10 Dec 2025

Mathias

Amazing staff, great location, spacious modern room

10/10

Exceptional

08 Dec 2025

Wei

Staff is very friendly and helpful

Leisure Family

10/10

Exceptional

02 Dec 2025

Peggy

The staff was extremely courteous and pleasant and let us check into our room early since it was available. The room was clean and modern - we booked the suite on the top floor...no complaints. The hotel was located in the best location even though it was along a fairly busy street, it was securely locked to guests only and it never felt unsafe. It was less than ten minute walk from the train station - ideal as we arrived by train from Rome. It was less than 10 minutes from the Duomo and literally right around the corner from high end shopping. I highly recommend.

Leisure Family

10/10

Exceptional

30 Nov 2025

Rodney

The room was very nice and clean. We also enjoyed the breakfasts and nice service from all staff who went out of their way to recommend best restaurants nearby and best gelato shops. Great location in center of town close to all major sites.

Leisure Family

10/10

Exceptional

29 Nov 2025

Stephen

Great stay!

10/10

Exceptional

25 Nov 2025

John

This hotel was amazing! We don't know where to start when it comes to say how much we loved this hotel! Right seconds away from the Duomo, it was breathtaking! The rooms were very clean and the clean service was phenomenal. The staff were very friendly and recommended the best places to visit and eat! Every single one of the front desk receptionist we met just made our experience at this place even more welcoming and enjoyable! thank you again Frame!! and we look forward to seeing you again!

Business_and_leisure Family

10/10

Exceptional

23 Nov 2025

Anastasia

Clean room, lovely staff, great breakfast.

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

Aaron

I rarely write reviews for anything unless something truly stands out, and The Frame hotel does. Fantastic guest service, particularly from the concierge who checked us in. He went above and beyond in showing hospitality, even going so far as to book a reservation for us at the last minute at a popular restaurant. Additionally, excellent accommodations in a perfect location. Very close to the duomo and the train station. Despite being in the center of everything, no outside noise could be heard. My only complaint was regarding the controls for the water in the shower/bath being needlessly confusing (some Myst puzzles are simpler). Overall an excellent hotel that I’m excited to stay at the next time I’m in Florence, and the staff are incredible and helped make our trip perfect.

Partner

10/10

Exceptional

15 Nov 2025

Gary Lee

Very clean room, comfortable bed, high ceiling in the sitting area and bedroom.

10/10

Exceptional

09 Nov 2025

Isabel

Lovely and quaint hotel for our quick overnight in Florence.

Partner

10/10

Exceptional

08 Nov 2025

Kevin

Had a great experience at the Frame hotel, located conveniently in the heart of Florence. The hotel staff Daniel was wonderful and made our stay better than we imagined. We liked our room and the amenities. Very clean and the refreshments on floor 2 were appreciated. I would stay here again! I only wish the WiFi was a little more reliable.

Leisure Partner

10/10

Exceptional

05 Nov 2025

María t.

Only thing that wasn’t exemplary was getting into the shower. Was a bit problematic because door open towards the inside not to the outside. Was a little issue that could be fixed by fixing the shower door
Opening.
It was otherwise fabulous, and super clean, and as pictured. Free water and easy access was much appreciated.
Loved it! Thank you!

Leisure Family

10/10

Exceptional

02 Nov 2025

Federico

Great hotel

10/10

Exceptional

28 Oct 2025

Deborah

Did not eat breakfast at the hotel

Leisure Friends

10/10

Exceptional

26 Oct 2025

Christian

Nice room. Hard to plug my hdmi into the tv

Partner

10/10

Exceptional

23 Oct 2025

Amir

The staff were polite and friendly. The lady running the breakfast room is very sweet and made sure we were well-caffeinated before we went out for the day. Rooms are clean and modern. Fantastic experience overall!

Partner

10/10

Exceptional

18 Oct 2025

Nicole

Wonderful location and hotel!

The room was very nice for our family in terms of space. 2 levels. Rooms were clean. Carpet upstairs could benefit from replacement but temperature controls, terrace and large shower upstairs were really terrific. The breakfast is wonderful. Lots of options and very friendly staff. We were able to check in early which was so very appreciated. The location is amazingly close to everything. We were able to walk to everything including the train station. We will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Maaz

We arrived a little early and our room was ready ahead of time. It was small as expected but very clean and functional.

The standouts of our stay was the location as we could walk to all the places we wanted to check out. The second aspect was the exceptional staff that made several great recommendation and even called a restaurant on our behalf to make dinner reservation.

Overall a very enjoyable stay and we would highly recommend it to anyone visiting.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Barry

Great staff, location for first time visitors is perfect. Walking distance to history.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Jennifer

Amazing stay and very walkable to places! Highly recommended.

Partner

10/10

Exceptional

10 Oct 2025

Barry

Beautiful Hotel central location to Florence.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Renee

Clean room

8/10

Excellent

06 Oct 2025

Danielle

Staff at reception very helpful and eager to assist. Rooms are very small but beautiful and comfortable.

Leisure Family

10/10

Exceptional

03 Oct 2025

Line

Très bien situé, les chambres sont bien insonorisées mais petites.

Partner

10/10

Exceptional

01 Oct 2025

Mary

Friendly and helpful staff. Perfect location. Very clean.

Leisure Friends

10/10

Exceptional

29 Sep 2025

Eleni

Beautiful hotel in Florence

Really good location. Walkable to everything and the hotel itself is beautiful. Both people we encountered at the front seat were lovely and helpful. Hotel is immaculate. Overall a wonderful stay! Thank you.

Partner

10/10

Exceptional

29 Sep 2025

Camila

This was the perfect place to stay! As a solo traveller I loved the prime location as I could walk everywhere. The hotel has an elevated boutique vibe with beautiful rooms.

6/10

Pleasant

26 Sep 2025

Hamid

The rooms are very small. No room service, no lobby

Leisure Family

8/10

Excellent

22 Sep 2025

Jose Luis

The location of The Frame Hotel is absolutely perfect – right in the heart of Florence. Everything is within walking distance, including fantastic restaurants, cafes, and shopping. If you happen to sleep in and miss breakfast, there are plenty of nearby cafes to grab a bite and start your day.
The room itself was lovely—spacious, spotless, and comfortable. It had a modern, stylish design that made it feel like a true retreat after a day of exploring the city. The only downside was the bathroom, which was on the smaller side. It wasn't a dealbreaker, but something to consider for those who value a bit more space in the bathroom.
What really stood out during our stay was the service. The staff were incredibly helpful, going out of their way to assist us with transportation arrangements for our next destination. Their friendliness and professionalism really made our stay more enjoyable.
My only real complaint was the slow internet. As a traveler, fast and reliable Wi-Fi is crucial, and unfortunately, the internet was quite slow during our visit. If the hotel could upgrade the internet speed, it would be a five-star experience without question.
Overall, I highly recommend The Frame Hotel. It’s a wonderful place to stay in Florence, and with a few improvements, it could easily be perfect!

Leisure Partner

6/10

Pleasant

21 Sep 2025

Steve

Very, very tiny rooms. We had a suite and you could barely turn around between bed and walls. Absolutely no amenities. Pros: Clean and conveniently located. The staff was very friendly and helpful.
Overall would not stay again

Leisure Partner

10/10

Exceptional

13 Sep 2025

Thomas

Great hotel. Friendly, welcoming staff. Very good service, clean and in a brilliant location.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Nick

Location Excellent. Really friendly

Booked unseen, relied on previous reviews. Hotel is small (family owned I presume). 5 minutes walk from airport T2 tram stop at central station. And 5 minutes walk from Duomo. Rooms very comfortable and well furnished. Breakfast was a surprise. We were expecting coffee & croissant. But there was a lot more. Between 17.00 and 18.00 they also offer cakes etc. Also we asked for restaurant recommendations - very satisfied.

Partner

10/10

Exceptional

05 Sep 2025

Alana

Well situated and modern and clean! Highly recommend

Leisure Friends

10/10

Exceptional

03 Sep 2025

Tanya Singh

We had a wonderful stay! The front desk staff were exceptionally kind and helpful throughout our visit. They even surprised us with an upgrade, which made our experience even more special. Truly appreciated the warm hospitality.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Larisa

Quiet small hotel in the city heart, very delicious breakfasts! Hotel has the unique story and design. Highly recommended!

Leisure Family

8/10

Excellent

21 Aug 2025

Dima

Beautiful space. The staff was helpful. The breakfast was just ok. They did keep the space clean and the location is very convenient. Had good sleep. The windows kept the noise out.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Warner Wai Nap

It’s excellent every way except they forgot to check our room without body wash and conditioner.

Leisure Family

10/10

Exceptional

09 Aug 2025

Anabel

Best Hotel, great customer service, super clean and amazing location!

Leisure Family

10/10

Exceptional

31 Jul 2025

Kelly

Amazing Stay

What a wonderful hotel! We truly enjoyed our stay and found it to be excellent from start to finish. The staff were all very friendly and accommodating, the room was impeccably clean with nice amenities and bath products, the breakfast was the star of the show with a comprehensive selection and amazing coffee. Would 10 of 10 stay again and again!

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

R. Tyler

Nice boutique hotel, good location. Only issue was hot water was not always there, had a few showers that were not very warm.

Leisure Family

10/10

Exceptional

28 Jul 2025

Marsha Camille

Friendly staff. Very convenient location. Lots of sites to visit within walkable distance. Comfortable bed, spacious and modern bathroom. Would stay here again!!!

Leisure Family

10/10

Exceptional

24 Jul 2025

Ghassan

Staff was very friendly and helpful, made feel welcome. This was our first time in Florence, and the Frame hotel rounded out our wonderful experience there. We would definitely love to come back and would highly recommend this hotel.

Leisure Family

10/10

Exceptional

18 Jul 2025

Lisa

Favorite hotel of our Italy trip!

Best hotel of our family Italy trip! We were there for 3 nights and we would go back in a heartbeat if we could. We stayed in room 502 with two levels and a terrace. It had 2 bathrooms and 3 comfortable beds. My teen kids were happy to have their own space and so were we! The staff was amazing, too, and made great dining recommendations and reservations for us. Location was perfect. An easy 5 minute or less walk to the train and around the corner from the Duomo.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Darleen

wonderful experience!

10/10

Exceptional

06 Jul 2025

Shayna

Best AC in Italy. Very comfortable, very cute, zero noise in the room, great location, perfect for Florence. Concierge extremely kind and helpful she hand wrote on our map all the places and best routes along with restaurant recommendation. The wine room is nice to take advantage of and complimentary evening Aperitivo. We will stay again!

Leisure Partner

10/10

Exceptional

01 Jul 2025

Stephen

Clean and quiet, conveniently located. And good air conditioning. I would stay here again.

Leisure Family

8/10

Excellent

20 Jun 2025

Robert

Location is great, rooms are large and clean, very quiet, friendly staff, breakfast was good but not amazing, ac was great and cold. The wine cellar experience downstairs is overpriced and wastes money so I’d skip that. The outside room jacuzzi should be removed and that area revamped into a nice sitting nook with maybe a simple water feature. Overall though really great value.

Leisure Family

10/10

Exceptional

17 Jun 2025

Itzik

This trip has been a tough one, with 3! Expedia providers getting money from me for nothing and @Expedia doing nothing about it. Yet, this hotel was a great surprise before I stop using Expedia due to their inability to deal with fraud. We stayed in the Junior Suite and it was lovely. The hotel is centrally located and has a unique history. Close to the train station too as I escaped Florence, never again in the summer, terrible.

Leisure Friends

10/10

Exceptional

17 Jun 2025

Nikita

Daniel was the absolute best. He gave us great places to eat and drink.

Business_and_leisure Family

10/10

Exceptional

15 Jun 2025

Dalia

Very clean and beautifully designed hotel in a great location. It's within walking distance from everything you need to see in Florence. The only thing to keep in mind is that the bathroom is a little small. The staff are friendly and cooperative too.

Leisure Family

10/10

Exceptional

14 Jun 2025

Kirill

A wonderful location with an incredibly attentive and helpful staff. The hotel and room were spotless.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Jitendra

The room was pretty big and bathroom fixtures were brand new. The best part of The Frame is its location. It was 8 minute walk from the train station and 5 mins walk from the Cathedral and Duomo. We didn’t have to take a taxi in Florence even once. The staff is very friendly and professional.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Torri

This hotel was amazing. They went above and beyond to make my stay perfect.

Leisure Friends

10/10

Exceptional

05 Jun 2025

Jen-Ting

Best combination of service, design, location, and historical legacy (Mona Lisa’s thief used to stay here, thus the name of hotel).

10/10

Exceptional

05 Jun 2025

Leo

Fantastic!

10/10

Exceptional

01 Jun 2025

Thi

Very nice and clean hotel. Looks so much better outside than in pictures. Right at the heart of Florence walking distance from all the main attractions and train station

Leisure Family

10/10

Exceptional

22 May 2025

James

The staff were super friendly and the rooms were quite large, a true treat when in Florence. We loved the location, it was accessible to all the best sites and shopping Florence has to offer. Will definitely stay here again when we come back!

Leisure Partner