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Hotel Palazzo Benci

Florence · Italy

Piazza Di Madonna Degli Aldobrandini 3View location

8.2/10Excellent274 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort7.4/107.4
Condition7.8/107.8
Location9.6/109.6
Neighborhood9.0/109.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Palazzo Benci

Enjoy garden views at this Florence hotel, with amenities like complimentary Wi-Fi and concierge services. Dine at the on-site coffee shop/cafe or enjoy room service (limited hours). Unwind with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.

The hotel offers a 24-hour front desk, multilingual staff, and a safe deposit box. Relax in one of the 35 air-conditioned rooms featuring minibars and Smart TVs with digital programming. Bathrooms include complimentary toiletries and bidets. Conveniences include safes, desks, and phones with free local calls.

Located in the heart of Florence, Hotel Palazzo Benci is steps from the Historic Center and a 5-minute walk from the Cathedral of Santa Maria del Fiore. It's also 0. 5 miles from the Ponte Vecchio and 0. 2 miles from the Central Market.

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With a stay at Hotel Palazzo Benci, you'll be centrally located in Florence, just a 4-minute walk from Piazza di Santa Maria Novella and 7 minutes by foot from Piazza del Duomo.

This hotel is 0.5 mi (0.8 km) from Ponte Vecchio and 0.3 mi (0.4 km) from Cathedral of Santa Maria del Fiore. Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and Smart televisions.

Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
    • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • Only registered guests are allowed in the guestrooms.
    • In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number IT048017A1VQS59YOU
  • Minimal age
    18
  • Optional fees
    • Valet parking fee: EUR 30 per day
    • Nearby parking fee: EUR 30 per day (328 ft away; open 7:30 AM to midnight)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Italian

    French

    Spanish

Nearby attractions

Medici Chapels 0.1 km / 0.1 mi
Via Faenza 0.2 km / 0.1 mi
San Lorenzo Church 0.2 km / 0.1 mi
Church of Santa Maria Maggiore 0.2 km / 0.2 mi
Florence Baptistery 0.3 km / 0.2 mi
Via de' Calzaiuoli 0.3 km / 0.2 mi
Via de' Tornabuoni 0.3 km / 0.2 mi
Central Market 0.4 km / 0.2 mi
Piazza di Santa Maria Novella 0.4 km / 0.2 mi
Piazza della Repubblica 0.4 km / 0.3 mi
Giotto's Campanile 0.4 km / 0.3 mi
Cathedral of Santa Maria del Fiore 0.4 km / 0.3 mi
Duomo Museum 0.5 km / 0.3 mi
Strozzi Palace 0.5 km / 0.3 mi
Piazza del Duomo 0.5 km / 0.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 35
  • hotel
  • Garage
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Multilingual staff
  • Lift access
  • Garden
  • Concierge
Show 6 more facilities & services
  • Café
  • Bar
  • TV lounge
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Hotel Palazzo Benci

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 30 m²SGL.ST

    Photos are not available for this room type.

    Hotel Palazzo Benci

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CLASSICTRIPLE • CLASSICTPL.AS

    Photos are not available for this room type.

    Hotel Palazzo Benci

    TRIPLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hotel Palazzo Benci

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 35 m²DBL.ST

    Photos are not available for this room type.

    Hotel Palazzo Benci

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Palazzo Benci

8.2
Excellent
274 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
7.4 /10
Condition
7.8 /10
Location
9.6 /10
Neighborhood
9.0 /10
Amenities
8.8 /10
100 reviews shown
6/10
Pleasant
17 Jul 2026
Christopher
My initial room (208) had a strong and persistent mold smell. The staff upgraded me at no charge to a much better room for my final night.
Self
10/10
Exceptional
22 Jun 2026
Christopher
Breakfast is very good and so healthy!
Self
8/10
Excellent
18 May 2026
Sabrina
Overall good hotel. The room was more westernized and modern (in my opinion), but I appreciated that. Small bathroom, but I recognize that’s the norm for most Italian stays, so I’m not complaining. Just want others to be aware. The area felt clean and I felt pretty safe. Staff for the most part were nice. Breakfast was pretty good as well. Overall, I have no complaints!
Self
10/10
Exceptional
07 May 2026
John
This is a nice in a really good location close to the Medici Palace and the cathedral
Self
10/10
Exceptional
05 May 2026
Cesar
The staff is friendly and ready to assist to my needs. The breakfast is excellent.
Self
10/10
Exceptional
08 Apr 2026
Trina
Rooms very clean, perfect location to walk everywhere. Will recommend to family and friends.
Self
10/10
Exceptional
01 Apr 2026
Gary
This hotel is a hidden gem and perfect for those traveling to Florence and doing the tourist \"thing\" in historic Florence. The hotel location is perfect; close to the train station (8 minute walk) and close to the Duomo (2 minute walk) and everything else you may want to see.
In addition the staff was fantastic, especially want to make a shout out to Alessandra. She not only helped me perfect my Italian \"Thank You\", she offered her favorite local spots for dinner and gelato. Her friendly attitude each morning was refreshing and appreciated.
Yes, our room was small, but being in Florence is not about staying in the hotel it is about being out and about and seeing the sights.
Enjoy and you won't be disappointed if you stay here.
Partner
8/10
Excellent
25 Mar 2026
Linda
Ursula was very helpful and warm.
Self
8/10
Excellent
23 Mar 2026
Antonio
Excellent location within walking distance of most visiting areas
10/10
Exceptional
12 Mar 2026
Sheri
Wonderful. Only stayed one night but would return there
Partner
10/10
Exceptional
29 Dec 2025
Angela
Beautiful renovated property with original details & perfect location. Clean room & excellent staff, & great breakfast
4/10
Poor
20 Oct 2025
Nahoko
We had bed bugs that ruined our experience
10/10
Exceptional
30 Sep 2025
Samuel
Great location
Business_and_leisure Partner
10/10
Exceptional
23 Aug 2025
Ethan
I enjoyed my stay here for a few reasons. Great location, very friendly staff, and excellent food options and activities near by.
Leisure Self
10/10
Exceptional
18 Aug 2025
Maz
Good breakfast nice bed clean and staff friendly my only little quip would be no kettle in the room otherwise 10/10
Leisure Partner
10/10
Exceptional
14 Aug 2025
Luz
The hotel is an excellent location, it is in the heart of Florence. It is Surrounded by execellent restaurants and tractorias and not to far from the train station
Leisure
2/10
Poor
01 Aug 2025
Skylar
My partner and I felt extremely uncomfortable during our stay. The receptionist, Boubicar, was clearly homophobic and treated us with disrespect. When I reported this to the manager, she was dismissive and didn’t seem to care. I would not recommend this hotel, especially to LGBTQ guests.
10/10
Exceptional
27 Jul 2025
Michael
This hotel is in an excellent location in Florence. It’s five mins walk to the duomo and most all other tourist attractions. The area around the hotel is full of amazing restaurants and bars. The hotel itself is brilliant. Rooms spotless and nicely furnished. We were on fourth floor snd had a double room. Bed was comfortable and everything was clean. Breakfast was limited but again very nice. Room the breakfast is in is stunning with a beautiful arch. Would highly recommend and is totally worth what you pay for it. Also recommend the bar across the street as well!
Leisure Partner
8/10
Excellent
23 Jul 2025
Jaswant
Good location. Easy to access all tourist sites.
Leisure Family
10/10
Exceptional
22 Jul 2025
Joyce

Love love this hotel

The desk receptionist was always helpful in recommending restaurants and also very helpful with taxi’s etc.
the breakfast was fantastic and the staff working breakfast were great!
Partner
10/10
Exceptional
24 Jun 2025
Brian Mark
Very good staff. Good breakfest. Great location for dinning ,shopping, tourist activities.
Leisure Self
10/10
Exceptional
26 Apr 2025
Jenny
Lovely 3 night stay. Booked a single but was given a double which was a nice surprise. Room was clean and nicely decorated. Bed was very comfortable and the shower had great water pressure. Really well situated. A five minute walk from the tra
Self
10/10
Exceptional
14 Oct 2024
Zygmunt
I enjoyed my stay at the Palazzo Benci very much. The staff were excellent and efficient without being obtrusive.
Always willing to help. The room was perfect for my purposes and was clean and very comfortable. Most of the staff spoke English and so communication was not a problem.
I would like to thank them all for making my stay so enjoyable.
Leisure Self
10/10
Exceptional
13 Oct 2024
DEBORAH

Great hotel in perfect location

Great hotel in a perfect location close to all the sights and train station. The staff were helpful and friendly. Breakfast was good and our room was very comfortable. Highly recommend
Partner
8/10
Excellent
03 Oct 2024
Hemsa
Friendly staff,, smells after rain
10/10
Exceptional
02 Oct 2024
James R
Convenient to everything. Clean and well run hotel in a busy city. Would stay there again.
Leisure Family
10/10
Exceptional
06 Sep 2024
Reem
Very nice property near the train station ,the room was clean and very quiet
Leisure Self
8/10
Excellent
15 Jun 2024
Martin
Close to everything
Leisure Partner
10/10
Exceptional
03 Apr 2024
Robert

perfect room

convenient location friendly staff
Business
10/10
Exceptional
27 Aug 2023
gabe g
Great location!
Leisure Family
6/10
Pleasant
06 Oct 2022
Carol
All common areas were immaculate and welcoming. The triple room I booked had three single beds squeezed into it with little floor space-should have been a single, or double at the most! Bathroom was barely big enough for one person. The flushing mechanism on the toilet was broken so that it ran full flush continuously. The front desk said they were unable to do anything about it because it was a weekend. They did manage to make it less bad, but still a problem. When I asked for compensation of some kind, I was told no.
Leisure Friends
10/10
Exceptional
25 Jun 2022
deborah
Courteous staff. Clean rooms
Leisure Family
10/10
Exceptional
24 Jun 2022
Lorun
I would definitely book here again.
Leisure Family_with_children
10/10
Exceptional
12 May 2022
Julia
Everything was great!
Leisure Family
8/10
Excellent
02 Nov 2021
MARCIA

Great Location

The Hotel is location is excellent. It’s close to the train station and the center of the town. The only negative comment I have is that the noise outside of the hotel is very loud; from people talking and cars. I had to sleep with the windows closed and since the hotel shuts off the air conditioner in October, it gets hot in the room.
Friends_and_family Friends
8/10
Excellent
11 Sep 2021
Benny w

Happy stay

Good nice location
Friends_and_family Family
6/10
Pleasant
01 Nov 2019
Verified traveler
Good location in the old city,close to the train station
Room is small,no TV
Leisure Self
10/10
Exceptional
22 Sep 2019
Verified traveler
The hotel is in great location, in the very center, opposite Medicci Chapels; the staff is very attentive; the room is nice and comfortable, the breakfast was very good. Everything was perfect in this beautiful city.
Leisure Self
10/10
Exceptional
08 Sep 2019
Verified traveler
it was nice and clean, the room was tiny but ok, the hotel location was great near all the attractions and the staff is friendly
Leisure Self
10/10
Exceptional
08 Aug 2019
Verified traveler
Lovely, approachable, helpful and friendly staff. The room was lovely and even though it was on a busy road, it was very quiet inside. The location of the hotel was excellent and approximate 6 minutes walking distance away from the station. All the main sight-seeing are within 2 minutes to 15 minutes walking distance. A selection of restaurants and pubs are 1 minute walk or very close to the hotel.
Leisure Self
8/10
Excellent
25 Jul 2019
Susan
The AC in the room was not working, making it unbearable to sleep.
Leisure Family
4/10
Poor
12 Jul 2019
Verified traveler
AC didn’t work properly
Family
8/10
Excellent
02 Oct 2018
Verified traveler

Great location!

Great location amongst the bustle of Florence. Easy walk to many of the sights. The room was clean and tidy. Good wifi. The bathroom was ageing but suited my needs so wasn't an issue.
10/10
Exceptional
20 Sep 2018
Verified traveler

A jewel of a hotel, reasonably priced

I had no connection with the hotel and not knowing the city well had never heard the hotel name or the street name. The booking went without a hitch and when I arrived I realized it was not only a short walk from the station but also already in the A zone for sites of historical interest. In fact one major site, which I had read was recently the object of new studies and restoration, the Medici Chapels, is a few yards in front of the door. The Hotel presents well, with very courteous, friendly adult staff who know how to run a hotel, efficient and businesslike with welcoming, pleasant, not invasive conversation. No distracted au pairs too busy making eyes at one another to handle the clients. Reception round the clock. I asked for several items of tourist information and they gave me maps and explanations, marking things for me. I checked out early and left a bag. The room was small but easily adequate, very decently and professionally furnished. All immaculately clean. Some city background hubbub at night, but remarkably quiet. Lots of good places to eat nearby and no deserted or dark street to make you anxious, instead with a pleasant, lively atmosphere. A big open square with lots of young people sitting around, just round the corner. I was in town to meet up with old friends. The hotel price was modest so I didn'r know what to expect, but the whole experience was excellent. I will certainly return when occasion arises and would definitely recommend the hotel to anyone.
6/10
Pleasant
10 Sep 2018
Jessica
Hotel was in a great location. I had a single room and the room was much smaller than pictured.
6/10
Pleasant
15 Jul 2018
AR

very good location

Staff was very helpful and welcoming. Bed was comfortable and the room was dark and quiet but the rooms and outdated and quite frankly dark and a bit depressing. This is good enough for a short trip if you spend most of your time out and only use the room to sleep.
8/10
Excellent
27 Jun 2018
Tanya
Great location.
8/10
Excellent
27 May 2018
Verified traveler
nice hotel spacious rooms good staff
6/10
Pleasant
15 May 2018
Kayla
Hotel is in a perfect location next to San Lorenzo Church, and only a short 5 minute walk from the train station. Palazzo Benci is an overall nice hotel, spacious rooms and bathroom, nice staff. My only issues were that the shower was full of black mold. Not just one area, each wall had black mold. The other thing is, the hotel really needs to update their key system. Leaving the heavy key at the front desk and having to pick it up is very inconvenient. *IF THIS IS NOT UPDATED SHOULD BE ADVERTISED*
2/10
Poor
30 Apr 2018
Julie

HORRIBLE!!!!

HORRIBLE!!!! The picture on this site makes the place look beautiful - but looks are definitely deceiving! Room was VERY small with a twin bed that was beyond uncomfortable with one flat pillow. Shower did not drain- water filled up fast. Temperature in the room was HOT!!! Air conditioning did not work. Had to leave the hotel and go to another since there was no way I would be able to stay the night in that small hot box! When I checked out they did not apologize and even charged me an additional tax on top of the room rate that I already paid. Was not a good way to end my stay in Florence.
8/10
Excellent
11 Apr 2018
Verified traveler

Great Location

The hotel is located close to the historic sites and not far from the central railway station. The staff are very friendly and helpful and the breakfast buffet is good.
6/10
Pleasant
15 Oct 2017
Vlad

Average hotel near San Lorenzo Market

The hotel was not impressive. The room was tiny, the bed not so comfortable (flat pillows) and no natural light. I was far from router, so the Wi-Fi signal was weak sometimes.
The breakfast was good, but not a culinary experience.
The staff was very nice and helpful.
The location was good. 10 minutes walk from central station (SMN), 15 minutes walk from Duomo, San Lorenzo Market just around the corner. There were some nice pubs and restaurants around.
Florence is very easy to walk around.
It was not a terrible place to be, but there are probably tons of hotels like this in Florence and I don't have a reason to recommend this one.
8/10
Excellent
27 Sep 2017
Matthew

Firenze visit

Small single room, but that was ok breakfast was very poor. Hotel was clean and in a great location walking distance to the sights and train station
8/10
Excellent
09 Sep 2017
Verified traveler
The breakfast was great and the beds comfortable.
6/10
Pleasant
03 Jun 2017
Verified traveler

Near SMN Train Station

Conveniently located only 2-3 walkable blocks from the main train statin hub. If you are planning your own Italy vacation and coming into the city by train, this is a good location. It's right in the heart of the action. Very close to the Duomo and walkable to the Ponte Vecchio area. After several days in Roma, we used Florence as our base camp and did many day trips by train or bus tour. As many of the bus day tours meet at SMN train station, this location was ideal. Restaurants also abound everywhere around the the hotel as well.
10/10
Exceptional
15 Mar 2017
magi

The bed

Extremely uncomfortable bed and pillows

Both Too hard
10/10
Exceptional
11 Nov 2016
UK traveller

Excellent location, good value

An excellent location very close to most of the key sites. View of Medici chapel from breakfast room where a good range of food available. Friendly efficient staff, room well cleaned daily, comfortable room with all required for a 10 night stay for solo female traveller - felt safe. Although Expedia only booked smoking rooms, this was upgraded to a superior single on arrival. Good value for money.
2/10
Poor
03 Oct 2016
Anil

Very sub-par hotel

I chose this hotel on based on the location and the reasonable price. However, on getting to the hotel we were given a very basic room with uncomfortable beds and a tiny bathroom.The room was hot and the air conditioning barely worked - we tried to open the windows to let in some cooler air, however this then let in the noises from the bars below so was not a good solution. In addition, the wifi signal was so weak that it was almost unusable. When we complained about this we were told \"this is not a business hotel, what do you expect\", as this was a suitable justification for not offering basic amenities such as wifi and air conditioning. Overall this was a very basic and disappointing hotel that was certainly not worth the cost. There are far better options in the area.
8/10
Excellent
01 Aug 2016
Esteban

Centrally located

No frills place that is centrally located and only a few block from the Duomo. The staff, especially Andre, was very helpful. Although do not try to check in before it is time!
Partner
8/10
Excellent
23 Jul 2016
Allan

Great Location in Florence.

The Hotel is in of Florence in the middle between the Train station and the Duomo, so the location is great, the rooms were a good size, the room had two double glazed windows that blocked out all outside road noise, the buffet breakfast was normal Italian 3 star quality, but the hotel is all about the location which was great in the historic centre of Florence.
6/10
Pleasant
18 Jul 2016
Tin Hoi

Overall is nice but 1 unexpected incident

overall is very nice, check in smooth, reception people is nice, location is nice, room is clean and tidy. 1 thing surprised me is I found shxt in the toilet bowl next morning, probably it is because the problem of drainage system. it was a nightmare...
8/10
Excellent
26 May 2016
Jerrilyn

Central Florence hotel

We spent 2 nights in Florence. This was a great location with nice breakfast and outside courtyard area.
Family
6/10
Pleasant
21 May 2016
Verified traveler

Good location, average accommodations but...

It's a pretty old place and the overall room, beds and bathroom reflect that. However, I sensed that was pretty much going to be what you will get if you stay right in downtown Florence, as all the other hotels looked similar from the outside at least.

The hotel staff was extremely friendly and helpful with any questions we had.

So not very fancy or comfortable but a convenient location.
6/10
Pleasant
09 May 2016
daniel

Rude, unhelpful, and rude

Women at the front desk was rude and unfriendly. We arrived early and just wanted to leave our luggage in the storage room she said No. The room was already paid for so what was the problem. She was very helpful to others who spoke Italian but to us just RUDE!
Partner
10/10
Exceptional
23 Apr 2016
Verified traveler

Very good for a three star hotel.

Very helpful and polite staff. The hotel is situated close to the station but not too close and very conveniently located to the duomo and other attractions. I would definitely recommend staying here.
6/10
Pleasant
20 Apr 2016
Verified traveler

Ok for a night

Had single room with tiny bathroom. Was only staying one night ,so it suited me. The room was very dark,but still ok. Fortunately the double glazed windows shut out all the noise below in Via Faenza. The aircon if you can call it that made fan noises-but didn't seem to make any difference to the room temperature. For the price for a night I would do it again,but for an extended stay-probably not.
6/10
Pleasant
29 Mar 2016
Barbara

Duomo location at great value

Outstanding location- close to Duomo, right across from Medici Chapel. Lovely lobby and above average breakfast offerings. Adequate room but great value for price.
Partner
2/10
Poor
05 Jan 2015
bad

Bad staff and hotel.

I pay for two single room 63$ each from expedia and they ask to pay at cheak in again by euro
Bad bad bad. We paid twice. I need my money back.
6/10
Pleasant
29 Dec 2014
Sukhvir

Great location with friendly/helpful staff

Hotel is located in the centre of Florence with a short walk to all the main attractions. Staff were very friendly and helpful. Only minor would be that the room was very standard and bathroom very small.
6/10
Pleasant
20 Oct 2014
Taurus

Hotel Staff very rude and rooms with a lot of dust

Staff asked to keep my passport for the morning and when I asked why they simply said that everyone needs to do that and were very rude! I almost left the hotel at the time. They should now it is a very important document and you would be concerned in leaving it at the reception. Location is very good but would not recommend.
8/10
Excellent
15 Oct 2014
Verified traveler

very convenient location

The location of this hotel is very good. It is near the train station and museums and it overlooks a pedestrian plaza with lots of small restaurants, sandwich shops and a gelato shop. It was quiet at night and the room was small but clean. The front desk is staffed 24/7. There is a beautiful breakfast room and a lavish continental breakfast. The price is a little higher but there are some special amenities like a courtyard, reliable elevator, and front desk service.
10/10
Exceptional
06 Oct 2014
Ann

Great hotel in central Florence

I stayed one night in early September. I had a single, which was smaller than an American-style room, but it was a terrific room for just overnight. The bathroom was really large and and very clean. The room looked out onto a beautiful courtyard below. The hotel is a block from the Medici Chapels and a few blocks from the Duomo. I highly recommend this hotel.
8/10
Excellent
01 Oct 2014
KIM HUA

A 3 star hotel

Single room was small with a tiny bathroom. Quite near to railway station but if you are walking to the hotel and carrying heavy luggage, be aware of cobblestone streets which make even trolley luggage difficult. Location is good. Near most attractions with many food places around.
2/10
Poor
29 Sep 2014
Will

Not at all 3-4stars

This was not a hotel. It was a motel, and at best, it was 2 stars. The rooms were old with stained carpeting and poor bedding that was uncomfortable, and the staff were arrogant. The toiletries they claimed to provide consisted of tiny packets of \"soap\" that required the use of several just to have enough lather to clean. I ended up bringing and using my own as what they provided was insufficient and they were loathe to replenish. Do not be fooled into paying for this, thinking you are getting a deal on a 3-4 star hotel (advertised as a 4 star when I booked it). Compare it to other 2-3 star places. Nicer locations to stay than by the Duomo, for first-time travelers to Florence.
8/10
Excellent
29 Sep 2014
JG
Lovely quiet and clean with helpful staff and very well situated. Would thoroughly recommend.
8/10
Excellent
15 Sep 2014
Sadegh

Great location

The location is very close to the Dome. Breakfast was very nice.
4/10
Poor
03 Jul 2014
Bill

Not up to the standard

The Hotel is a bit run-down and has an unpleasant smell. Carpet and facilities need a replacement to match the room charge it currently imposes. Location is good for tourists but have to be prepared for an extra 24 euro per day parking surcharge.
8/10
Excellent
30 May 2014
jabkr

great location

Super location and good rooms...clean...very near to all the tourist spots....
Family
6/10
Pleasant
26 May 2014
bill

Florence

Helpful staff good location basic facilities but the hotel was clean. If you are here for only a few nights it is ok but quite expensive
10/10
Exceptional
18 May 2014
Carol

Lovely hotel in the centre of Florence

Close to everything, including the sights, restaurants, cafes, shops, railway station. Attractive, clean, comfortable hotel, with great breakfast and very friendly helpful staff. Although in the centre of the hustle and bustle of Florence the hotel inside is quiet because of the excellent double glazing.
8/10
Excellent
02 May 2014
Debbi

Great spot near the train station and Duomo

The location is perfect, easy to get to from the train station. Great spot for wandering the treasures of Florence. The staff is pleasant and helpful. I had a single for this night so the room was tight and the bed a little too firm. Great for the budget.
2/10
Poor
04 Jul 2026
Fellipe Branco
Local terrível, recepcionistas grosseiros e sem perfil algum para trabalharem com hospedagem, colchões afundados, pia e vaso sanitário entupidos, pedimos para arrumar ou trocar de quarto e fomos mal-tratados pelo recepcionista da tarde, desentupi eu mesmo, em prol do bem estar da minha familia
Friends_and_family Family
8/10
Excellent
20 Apr 2026
René
Hotel tres bien placé. Chambre propre et lit confortable.
Petit déjeuner vraiment pas terrible par contre. Dommage.
Partner
10/10
Exceptional
09 Apr 2026
Laura
L'hotel ha una posizione strategica. Vicino alla stazione dei treni e molto comodo per raggiungere tutte le attrazioni turisitche della bellissima Firenze.
Personale molto cordiale e stanze funzionali.
Friends_and_family Family
10/10
Exceptional
02 Apr 2026
Svanhild
Flott. Beliggenhet, koselig hotel.anbefales !!!
Skulle bare vært mer lys på badet
10/10
Exceptional
31 Mar 2026
Epitacio
Hotel localizacao perfeita! Porem no inverno nao ligam o ar e é necessario abrir as janelas e ai o barulho externo é alto!
Friends_and_family Friends
10/10
Exceptional
31 Mar 2026
Aline
Quarto limpo
Self
10/10
Exceptional
18 Mar 2026
Epitacio
Hotel muito bem localizado e novo, porém a noite a movimentacao da cidade é alta e essa epoca nao ligam o ar entao tem que dormir de janela aberta que aumenta o barulho!! Tirando isso, 100%!!
Friends_and_family Friends
10/10
Exceptional
10 Mar 2026
Simone
Super bem localizado, limpeza impecável, café da manhã excelente!
Friends_and_family Family
8/10
Excellent
03 Mar 2026
ROBERTA
Sono rimasta soddisfatta della struttura; all'interno è molto grazioso e più attraente rispetto all'esterno.
Piacevole struttura, comoda per gli spostamenti.
Personale super-disponibile.
10/10
Exceptional
20 Feb 2026
Maria Carolina
O hotel era muito bem localizado, perto da Duomo e da estação. Os quartos era reformados e muito confortaveis. Tinha café da manhã que era muito bom. Adoramos o hotel e super recomendo. Minha unica reclamação é que eles so trocavam as toalhas de 3 em 3 dias, e cobravam uma taxa se quisesse que trocasse antes. Mas super recomendo o hotel e ficaria novamente. Adoramos!
Friends_and_family Family
6/10
Pleasant
10 Feb 2026
Senami

部屋は小さめでモーニングの内容も期待していたよりはとてもシンプルでした。
8/10
Excellent
08 Feb 2026
Luzia Ap Pereira
Quarto muito bom, hotel limpo, com elevador e em excelente localização. Funcionários gentis. Só não dei nota máxima por conta do café da manhã: não há opção de pães.
Friends_and_family Family
8/10
Excellent
15 Jan 2026
Tom
Front office. Breakfast , & Room attendent staff wonderful!
Partner
8/10
Excellent
23 Aug 2025
Birkan
Otelin konumu mükemmel, tren istasyonundan kısa bir yürüyüşle gelebiliyorsun sonra gezilecek her yerin ortasında. Karşısında sakin küçük bir meydan var çevresinde kafeler ve barlar bulunuyor, süpermarket yakın. Meydanda içme suyu için çeşme bulunuyor. Otel personeli kibar ve yardımseverdi. Kahvaltı oldukça güzeldi. El havlularıyla bide bezlerinin aynı yerde durmasını sevmedik. Tarihi bir bina olduğu için üstteki odadakilerinin ayak seslerini duyabiliyorsunuz. Genel olarak ziyaretimizden memnun kaldık, Floransa’da kalmak için kesinlikle tercih edilebilecek bir yer.
Partner
6/10
Pleasant
18 Jul 2025
Isis
Atendimento no café da manhã terrível! Os funcionários mal educados e batendo pratos e talheres o tempo todo!
Friends_and_family Family
10/10
Exceptional
10 Jul 2025
Petra
Ein schönes kleines Hotel mitten in Florenz. Alle Sehenswürdigkeiten sind bequem zu Fuß zu erreichen. Das Zimmer war sehr sauber und ruhig, das Personal immer freundlich und hilfsbereit.
Das Frühstück war sehr gut, alles da, was ein schönes Frühstück im Urlaub ausmacht.
Ein Spiegel im Zimmer wäre noch toll gewesen
Wir kommen gerne wieder.
Leisure Partner
8/10
Excellent
30 May 2025
Alirio
Local maravilhoso, hotel limpo, bom atendimento, apartamento bom, café bom
Friends_and_family Family
8/10
Excellent
29 May 2025
Claudia
Achei o hotel muito bom com ótima localização. O único ponto é que dá para ouvir os outros quartos, as paredes são finas.
10/10
Exceptional
17 May 2025
Vani
Klasse Hotel, klasse Lage und freundliches Personal

Location & surroundings

Hotel Palazzo Benci
Piazza Di Madonna Degli Aldobrandini 3, Florence, Italy

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Hotel Palazzo Benci

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