Residenza D Epoca La Basilica

10/10

Exceptional

21 Jul 2026

Lise Christine

Great value, great service, excellent location, close to train station Duomo, and many of the best restaurants and shops.

Partner

6/10

Pleasant

19 Jul 2026

Ricky

Clean cool room no soap in shower dispenser

Partner

10/10

Exceptional

09 Jul 2026

Alain

Perfect!

Family_with_children

8/10

Excellent

05 Jul 2026

Kara

The location was nice as it was walking distance from several attractions. The staff was very helpful. She offered help with directions and restaurant suggestions and also ordered us a taxi. The room was clean and roomy for the two of us.

Partner

10/10

Exceptional

24 Jun 2026

Carlos

We stay for a day and there where moving

Partner

8/10

Excellent

20 Jun 2026

Shannon

Friendly staff, there was a musty smell to the room though.

Partner

6/10

Pleasant

18 Jun 2026

Abhijit

Place was good and clean but staff avalibility was very limited

Family_with_children

2/10

Poor

18 Jun 2026

Natasha

This was the worst hotel of our Italy trip. The staff did the best to help.

You enter via a dark entrance, extremely unwelcoming with 3 mismatched old sofas, covered with old torn cushions. Looks like a bad hostel.

Our room had an extremely strong swerage smell. It was so overpowering, it gave me a headache and made us all feel sick. Luca (check in staff) tried to help by adding a very strong chemical solution to the drain as well as air freshners to the room.

We didn't have a chance to change rooms as we were heading out on tour. We came back late at night, the smell was better, masked by the freshners, we noticed dirty coffee cups and there was only 2 and there was three of us.

The room was barely furnished, missing side tables, lights, wall furnishings etc but randomly there was a large mini fridge and a safe for valuables but it was not bolted down so anyone could have just taken off with it. Very strange.

We were checking out early the next morning, the staff only work certain hours so if you are arriving or leaving outside of 10am - 4pm, you are out of luck to see anyone. Your key and details are left at check in.

Unfortunately we had already paid to come back and could not cancel. We arrived at 10.30pm and keys to a different room. Unfortunately, my bed in this room was completely broken. The mattress springs were coming out so I could not even sleep. As it was so late, there was no one to talk to. Terrible. I took lots of photos and videos.

Friends

10/10

Exceptional

15 Jun 2026

Rachel

Absolutely amazing location, staff and room. We were welcomed with so much love. Traveled with my 10 year old son and myself so the area was perfectly safe. We had lost luggage and the manager was so quick to give us things he had and offered to run to grab us clothes. Truly can’t say how much we loved this place

Family_with_children

10/10

Exceptional

08 Jun 2026

Jason

Staff very helpful. Rooms nice. Big windows swing open to allow air in. Nice terrace available to sit

Partner

10/10

Exceptional

07 Jun 2026

Daniel

Lucca Lucca

Partner

8/10

Excellent

31 May 2026

Nayla

The hotel itself is very old, the A/c was barely functioning properly

Family_with_children

10/10

Exceptional

31 May 2026

Javier F.

We had a wonderful stay at Residenza d'Epoca Basilica. From the moment we arrived, we were welcomed by Lucca, an incredibly attentive and kind host with warm personality. As a Florence local, he took the time to explain the city in detail using a map, showing us main areas and sharing some history of the the city and building. He recommended authentic places to eat which we visited all.
The room itself is was very comfortable and the bathroom was spacious, spotless, everything was clean and well maintained. The breakfast served at the restaurant downstairs was excellent. Superb location, definitely a place I would gladly stay again.

Family

10/10

Exceptional

25 May 2026

holly

Great location. Very central, close to Duomo. Breakfast next door which was included was fantastic. Room was spacious and comfortable. Would recommend and stay again

Friends

10/10

Exceptional

24 May 2026

Wayne

This accommodation is well presented and Luca was very communicative and provided useful information with accompanying map. Being in a very busy area, with vehicle noise, once inside the hotel, it was very quiet. We were in the Caravaggio room which was airy with a very comfortable bed. We did have an issue with the shower, which was resolved very quickly, although the offer of a move to an alternative hotel was offered. There is a roof top terrace with comfortable furniture and large parasol, very good for sitting with some food and a bottle of wine, which Luca showed us where to obtain some wine glasses. The continental breakfast was very good, with fresh fruit, cold meat and various pastries, this was provided in the local restaurant next door. Overall the hotel was very pleasant and in a very good location for all attraction and only a 7-10min walk from the train station. Looking for to visiting again.

Partner

10/10

Exceptional

23 May 2026

Alyssa

Wonderful stay in a great location! The staff were so helpful, and the breakfast was amazing! I would stay here again if I come back to Florence and recommend this place to anyone traveling!

Friends

8/10

Excellent

08 May 2026

Clementina

Elevator was tiny and the shower was very small but the location was fenomenal and good clean

Family

10/10

Exceptional

02 May 2026

David

The roo.s were clean and ready fkrbus. Staff was so helpful and ready to answer any questions. She gave us tips to visit the city and restaurant to go to. It was such a pleasant experience. The place has a great location too. We totally recommend this place

6/10

Pleasant

01 May 2026

Sameer

Ok

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Rocio

Prime location easily walkable to everything 10 out of 10

10/10

Exceptional

29 Apr 2026

HENRY

You will never have a better view of San Lorenzo church than from the upstairs deck at this hotel.

It's in a great location, close to the Duomo. Has an elevator. The host, Laura was very friendly and accommodating. If you stay here find the wooden door with the intercom, to the left of the main door with the number 4. Behind the wooden door is the elevator, otherwise you will be humping your bags up 3 flights.

The room was clean, and served us well. But that upstairs view... we will never forget sipping wine up there!

Partner

8/10

Excellent

23 Apr 2026

Carol

Second time staying here.. good location very quiet room. Breakfast is excellent

Partner

10/10

Exceptional

22 Apr 2026

Christopher

Great location. Nice room. Shower door in need of repair but very happy with the place.

10/10

Exceptional

10 Apr 2026

Theresa

The breakfast was located in a restaurant next to the property. It was excellent with a nice variety of cold cuts meats pastries breads. It also had a live barista who made excellent coffees

Partner

2/10

Poor

08 Apr 2026

Asala

I had a very bad experience staying at this hotel in Florence and I strongly do NOT recommend it.

The room had a horrible sewer smell that made it almost unbearable to stay inside. We were forced to keep the windows open the entire time just to breathe, but it was extremely windy and cold, especially at night. There was no heating at all, so we were freezing and very uncomfortable during our stay.

The service was just as bad. The owner told us to call or text him if we needed anything, but when my husband actually tried to reach him multiple times, he never responded. We felt completely ignored with no support.

The worst part happened on our last night. Around midnight, we were woken up by a very loud knock on the door. We were startled and jumped out of bed, only to find a new family who had just arrived. They couldn’t find their room keys and had no way to get in. They also tried contacting the owner with no response. My husband ended up helping them—giving them the WiFi password and even searching for their room key with them. They had young kids and were clearly scared. It was unacceptable that guests were left in this situation with no staff available.

On top of everything, the stairs leading to the room were very creepy and poorly lit, which made it feel unsafe.

We had already paid, so we had no choice but to stay, but this was a very stressful and uncomfortable experience. Please trust this review—it is completely honest. Do NOT book this place.

Family_with_children

10/10

Exceptional

04 Apr 2026

Vamsi

Very nice hotel

Family_with_children

10/10

Exceptional

02 Apr 2026

John

Check in went smoothly, the gentleman checking us in was super helpful. Great central location.
Breakfast was great. It was the staff that made this place great. Room was clean. We would stay here again.

8/10

Excellent

01 Apr 2026

Madeline

The best asset of the property is location, location, location. The entrance where the elevator is, is not inviting at all; therefore, the first impression was not the best. However, the room was clean and the breakfast was appropriate.

Family_with_children

10/10

Exceptional

28 Mar 2026

Cesar Alberto Vega

Honestly I truly recommend this place, its has everything you need and more. Besides, its close to the Duomo and others touristic areas. It offers a great breakfast in the restaurant next door.

10/10

Exceptional

21 Mar 2026

David

It has an elevator, staff is super friendly. The breakfast is awesome. Location is super.

Family

10/10

Exceptional

16 Mar 2026

Merlin

Staff amazing. Great all.

10/10

Exceptional

10 Mar 2026

Ali

Clean room, kind and respectful staff.

Family_with_children

10/10

Exceptional

07 Feb 2026

luz

Great location, breakfast is excellent. Andres was very helpful, suggested me many place to visit. Would definitely stay there again.

10/10

Exceptional

04 Feb 2026

Christine

Room was great and breakfast was enjoyable. Andrea really helped us in telling us what we should not miss in Florence. We loved our stay.

Leisure Friends

6/10

Pleasant

09 Jan 2026

Yuri

Overall a good experience.

8/10

Excellent

19 Dec 2025

Belinda

Sink was clogged and a bad odor like gas was coming out whole time and had to sleep with window open

10/10

Exceptional

17 Dec 2025

Barry

Very clean and close to everything!

Partner

10/10

Exceptional

13 Dec 2025

Michael

Very nice and centrally located. Small and great service. Andrea was super helpful at all times. A true asset to this hotel. Highly recommend.

Leisure Family

10/10

Exceptional

11 Dec 2025

Rochelle

Room was spotless and fabulous along with the hosts. Great location also

4/10

Poor

07 Dec 2025

Quatia

The room we were in was infested with ants. That got in our luggage, was in the closet, and the bathroom. When we reported to staffing they didn’t feel empathy for the situation and we were stuck in a room that wasn’t well prepared.

6/10

Pleasant

07 Dec 2025

Jefferson

Good

6/10

Pleasant

05 Dec 2025

Josey

The staff was very nice and helpful! The beds weren't comfortable and the floor was very dirty. The location was good. It was kind of a pain to get to the room. The elevator was very small, only fits 3 people.

Leisure Family

10/10

Exceptional

02 Dec 2025

Juan

Great space and breakfast! Did have a little weird smell since it sits on top of a restaurant. Overall, I would stay here again!

Leisure Family

10/10

Exceptional

29 Nov 2025

Berta

Excellent service, the person at reception was very friendly and efficient, Thank you so much Andrea, we hope to return soon.
Excelente servicio, el joven que nos atendió en recepción muy amable y eficiente, realmente nos ayudó mucho, mil gracias Andrea, esperamos volver muy pronto

Leisure Family

10/10

Exceptional

23 Nov 2025

Todd

Hospitality was great. Location was great.

Business_and_leisure Family

2/10

Poor

20 Nov 2025

Melissa

The room was very neglected, the photos look nice but very deceiving. The room smelt like a dirty mop, the linen had an odor and the pillows were so thin. I had an item disappear and I notified the nice gentleman at the front desk. My item was never returned.

The only plus was the gentlemen at the front desk.

Business_and_leisure Family

8/10

Excellent

13 Nov 2025

Farideh

Room was clean and good size

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Farideh

Location was great and close to everything .it was a kind of center .room was good size and clean .

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Jacqueline

The rooms are extremely spacious and quiet. Andrea was was very nice and helpful, with that being said the linens and towels were clean but the furniture was a little dusty. The lighting was dim i wished it could of been brighter in the room. Somehow moskitos kept getting in the room even when all the windows were closed. AC WORKS, BREAKFAST WAS GREAT AND ITS WALKING DISTANCE TO EVERYTHING.

Leisure Partner

6/10

Pleasant

28 Oct 2025

Catherine

Location brilliant. Hard to find initially it needs a proper sign outside. Staff friendly and helpful. Room was basic but clean and was well serviced daily. Breakfast was nextdoor and was ok but empty serving dishes were not replaced quickly and the bread was dry.

Partner

10/10

Exceptional

23 Oct 2025

Elizabeth

Very nice rooms. Spacious and clean.

Leisure Friends

10/10

Exceptional

17 Oct 2025

Jorge

We were welcomed by Luca. He provided wonderful options for sight seeing and restaurant options. The room was bigger than the average, clean, quiet. Breakfast had options, the food and coffee-amazing. The service was excellent.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Natalie

Andrea was a great host. Very helpful with local things to do. Really loved the property. Cute room and nice facilities. Rooftop area to relax on with a beautiful view. It was very difficult to find at first but everythign else was great!

Leisure Family

10/10

Exceptional

11 Oct 2025

Carmen

I will’s make sure you can put an extra toilet paper in the room and the shower make sure the hand shower button stay on .. the chandelier on top of my bed needs big time dusting please.

Leisure Partner

6/10

Pleasant

10 Oct 2025

Heather

Location, location, location! This place is in between the Duomo and Santa Maria Novella and is literally next door to the Medici Chapel and Casa Martelli. Location can't be beat!

Breakfast every morning was well stocked, with lots of variety, and nice staff. The hotel staff was basically almost never there, but the one time we caught Luca at the desk and.paid the city tax, he was a wonderful and kind persob.

Downsides - the place has an odor! This has been mentioned in other reviews. Our particular room wasn't bad, but the common area near the elevator and reception and presumably the rooms on in that area have a very unpleasant smell.

Another downside, the rooms need a deep clean. They did change out sheets and towels and cleaned the bathroom daily, BUT the duvet that was on our bed (between 2 flat white sheets) was filthy with stains and evidence of past bedbug activity. We didn't see any bedbugs on the mattress, but the brown spots and blood dots all over the maybe never before washed duvet tell a story - gross! Also, chandellier above the bed is caked in dust.

What can you do? The pros outweighed the cons, but with just a deep cleaning and figuring out their odor issue this place could be a real winner. With the location they have, I guess they don't have to put in that extra effort which is too bad.

Leisure Family

8/10

Excellent

07 Oct 2025

Jennifer

this was the perfect place! we stayed for a few days and jt was a perfect distance for walking to the city, but also not being in the middle of all the chaos. the people that worked there and checked us in were so lovely. we could definitely stay again!!

Leisure Partner

10/10

Exceptional

05 Oct 2025

Yixiong

Location was excellent right next to the Big Church and walking distances to the train station and central market. There is a king size bed and a very comfortable sofa bed.

Friends_and_family Friends

6/10

Pleasant

03 Oct 2025

Nellai

We will definitely come back here

The apartment we got was amazing. Very spacious, clean, well maintained and comfortable. Great location!

Friends_and_family Family

6/10

Pleasant

30 Sep 2025

Elizabeth

Clean room, staff was very friendly and helpful with recommendations of things to do. Warning that there is a sewer/sulfur smell coming from drainage -after doing some research, this seems typical in some older neighborhoods in Florence. We kept the bathroom fan on all night and bathroom door closed as the smell is pretty strong.

Partner

10/10

Exceptional

29 Sep 2025

Kelly

Dangerous steps, not like photos at all. No view, no balcony staff not in building only saw when we checked in. Not enough lighting on steep steps and very small elevator. Clean rooms,

Leisure Friends

10/10

Exceptional

27 Sep 2025

Bonnie

This is the perfect location for a stay in Florence. It’s an easy walk from the train station and everything you want to see and do in Florence. The room is comfortable and well appointed. The staff is delightful. Make a point to get to know Luca. You won’t be disappointed. There is a lift for luggage. We did not experience any smell on our stay. Lovely all the way around

Leisure Partner

10/10

Exceptional

24 Sep 2025

Jennifer

We stayed for one night, from the outset the staff were very helpful. They organised a local garage to pick up our car for parking which worked very well. Really friendly and good breakfast in the restaurant next door.

10/10

Exceptional

17 Sep 2025

Cedric

The breakfast was delicious. The room was great with very modern furnishings and AC. We got a map from the hotel and a summary of all the things to see which was super useful! Everything is in walking distance, including the train station.

Partner

10/10

Exceptional

14 Sep 2025

Gerardo

Parking was complicate but everything else was awesome

We had to park the car in a garage not too far. Place was awesome and really love it

8/10

Excellent

11 Sep 2025

Huong

The host was very nice and helpful. He showed us places arround. The room is old but spacy and clean. There was also complimentary breakfast right next door which was very nice. Pleasant stay overall

Leisure

10/10

Exceptional

09 Sep 2025

Andrew John

This was a very last minute booking. Luca was very responsive on expedia and assisted with us getting a taxi and giving us a brief history of the building (which is amazing).
It is located close to the train station.
The room was cosy and great for our 5 month old, and the lift was very handy. The area is safe and very walkable with a variety of dining options. I would recommend this venue in a heartbeat!

Leisure Family_with_children

6/10

Pleasant

04 Sep 2025

Christina

Great location that is close to restaurants, bars and sites.
Breakfast was very limited … 1 coffee and 1 juice allowed.

Leisure

10/10

Exceptional

26 Aug 2025

Jonathan

Our host was very welcoming and had great recommendations for us. Everything you need is a short walk away. I would definitely recommend staying here.

Leisure Partner

10/10

Exceptional

20 Aug 2025

Steve

Great location and very safe, air conditioning worked perfectly and very close to train station and attractions

Leisure Partner

2/10

Poor

19 Aug 2025

Vivíana

This property was horrible, falling apart no maintenance, no proper access to the reception area , we had to bang at a door that looked like the medieval times , no one answered . I had to call and let them know you’re trying to get to check in and finally opened the door. The hairdryer looks like a CPAP machine, no toilet paper , no one at the reception , It was one night ( thank God) .. if you book this place book it at your own risk , I don’t understand how Expedia offers this place .. the pictures on web are false advertising…,

Leisure Family

8/10

Excellent

16 Aug 2025

Maria

The property was really well located 2 minutes walk from the Duomo. Really nice breakfast included in a restaurant next door. There is a small front desk however when we were there there was no one there. We received clear instructions on how to get there and get in. There was a foul odor of drainage during our stay it appears it was a general problem in downtown Florence. Our room smelled also, we contacted the administration and we were moved to a nearby property.

Leisure Family

10/10

Exceptional

08 Aug 2025

Artur

Perfect

8/10

Excellent

24 Jul 2025

Anthony

Great location. It’s close the the Firenze SM Novello station & the Duomo with many dining options. But keep in mind it’s on the 3rd floor. Unfortunately check-in instructions were not clear to point that out. After checking in, you can ask for access to use their elevator which was great for me.

Our check-in staff, Adriano (?) was awesome. He was very helpful and accommodating to our request. He also gave us a lot of info on what to see and do around the area.

Breakfast was included with our stay. We stayed for 3 nights but was only able to use it on the morning we checked out. We thought it was very nice, and wished we could have used it on the two other mornings.

The not so good…at first the room seem to be okay, but after settling in we quickly realized it’s not very functional. There was no luggage rack to lay out our luggage. The closet hanger rack was made for a basketball player. You’ll need to be at least 6’, maybe 6’2”, to reach the hanger rack in the closet. The mini fridge in the closet do not cool anymore. The standup shower is really small. There is very little counter space to put your toiletries. There is a strong unpleasant smell in the room; perhaps it’s the cleaning agent the cleaners use to clean the room. It appear to have faded gradually during our stay but it was still somewhat noticeable.
Overall I would give it a 3.5/5. Went with 4 cuz of Adriano.

Leisure Family

10/10

Exceptional

24 Jul 2025

Sandra

Daily breakfast, clean room, and sightseeing information given.

Family

10/10

Exceptional

24 Jul 2025

Juan

The welcome staff was great. This hotel is in a great location with easy access to all the sites to see in Florence

Leisure Family

6/10

Pleasant

22 Jul 2025

Isela

The hotel is en excellent Location. You can walk in all the touristic place in Florence. Breakfast was fantastic, and the service great.

10/10

Exceptional

22 Jul 2025

Kristian Jesus

Apartment was super clean and cozy. It smelled really good. Very convinient to restaurants and stores. I would definitely come back and stay here.

Leisure Family

10/10

Exceptional

22 Jul 2025

Volha

It’s was wonderful- close to everything! Roof terrace had a great view! It’s was an adventure to find it for sure, but if you call them they give great directions and after it is a very nice location close to everything in Florence. Great staff, clean room, enough space for everyone. Loved it! We would stay there again.

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

John

What a great place to stay so much charm and history, our room was perfect , modern and very clean, good AC and a very nice roof terrace was perfect one of the best location in Florence 8 minute walk from the train station and 5 to 10 minutes walk to everything you want to see. Breakfast was next door at a partner restaurant was really good best cappuccino we had . When we arrived Mr Luca greeted us with open arms and full of positive energy , showed us around the hotel and made us a map of everything to visit and recommend the best restaurants that we were blown away best food we had in Italy half the price of Venice . Can’t thank him enough for one of the best experience. We are truly grateful.

Leisure Family

10/10

Exceptional

19 Jul 2025

Waldy

Excellent place, easy access to several nearby attractions, very clean and tidy.

Super remembered!

Leisure Family

2/10

Poor

03 Jul 2025

Kara

Air conditioner was broken, it was over 100 degrees in our room. Hotel did nothing about it and we had to book another hotel. There was no staff on site from 5pm-10:30 am, very disappointing.

Leisure Family

10/10

Exceptional

01 Jul 2025

caren

Excellent location. AC was malfunctioning for the suite we reserved so they moved us to two separate rooms near each other.
Breakfast was outstanding. We will stay here again!

Leisure Family

10/10

Exceptional

30 Jun 2025

Taylor

Excellent location!! Room was great, Would absolutely stay here again.

Business_and_leisure Partner

10/10

Exceptional

21 Jun 2025

Biana

Great location. Really good breakfast at a restaurant downstairs. Clean room, friendly staff.

Business_and_leisure Self

10/10

Exceptional

10 Jun 2025

John

So quiet, we didn't even meet check in staff.
Beautiful apartment, very quiet.
Recommend to all ⭐⭐⭐⭐

Leisure Family

6/10

Pleasant

01 Jun 2025

rodeo

The room was so cute white nice with a lovely terrace and fabulous breakfast
There was a terrible terrible odor ? Animal ? Toilet brush
I am allergic to cats and my throat swelled up
The room was so lovely with a large TV
Hotel.con address was wrong the instructions to the key pad arrived late
I never got Wi-Fi instructions so I had to use a hot spot
The location was lovely but I am still ill from the snell
I emailed the reception but have not heard back
I went to reception a couple of times no one there
The elevator broke my husband called the emergency number and he was able to get a different key but I had no Wi-Fi so it was stressful
Did anyone else have an odor problem here? It was very strong and a shame because the place is otherwise so beautiful and location superb

10/10

Exceptional

30 May 2025

John

Pros: Location, location, location! 10 minute walk from train station. 5 minute walk to the duomo, shopping, and alot of good restaurants. 1 minute walk three doors down to one of the best restaurants, which happens to be the provider of the included breakfast, with friendly service, a fantastic breakfast buffet, and excellent coffee! Beds were comfy, linens were clean and replaced daily, room was old, but clean and quiet.

Cons: Initial reception was confusing. Roof top patio could be a great ammenity if it was better furnished and lit properly at night. Cool view of neighbor dome though.

Definitely call ahead to set up your arrival. There is no reception desk inside the front door. Just an empty corridor and a musty old stairway leading up to the reception desk on the third floor that has limited in-person reception hours. Our receptionist was very friendly, helpful, and spoke fluent English. Call ahead for an access code for the elevator. It is a tiny, two person elevator accessed by a door on the street, two doors to the left of the main entry door.

Overall, just accept the musty old vibe of the place because the building has been there for hundreds of years. It's an amazingly quiet respit at night given its convenient location to all the action. Would definitely stay there again!

Leisure Family

10/10

Exceptional

23 May 2025

Rosa

Perfect location, super walkable. I traveled with other 2 adults, the beds were comfortable, super quiet, we never crossed paths with other guests. Breakfast was really good, we really liked it. I think they can improve cleaning, you could easily tell the floors had a heavy build up, the shower had some drain smell, although housekeeping tried their best to concealed. Please improve the appearance of the entrance. I almost regretted when we first arrive. Would I stay there again? Definitely.

Leisure Family

8/10

Excellent

23 May 2025

Christopher

Location
Breakfast location was good
Signage to enter property first time was confusing

Leisure Partner

10/10

Exceptional

10 May 2025

Paloma

Hidden gem!!

This is a hidden gem. Great location. In the middle of all great attractions but inside, to quietly enjoy and rest at night.
Thanks to the kind host!

Friends_and_family Family

8/10

Excellent

04 May 2025

Angelo

Staff was very accommodating

Leisure Partner

2/10

Poor

05 Apr 2025

Joseph

Our room had a vile smell of sewage the entire four nights we stayed. We would come back to our room and the the odor was so bad it made all of us nauseous. We made them aware of the situation after the first night and asked to be compensated for the major discomfort. They did not offer to change the room it is likely the hotel was full. We are certain the management rented us the room, fully knowing the problem. My teenage children did not want to stay in the room and complained the entire four days. We all dreaded going back to the room fearful of the wall of offense odor as soon as we would open the door. There is a recent review of the same hotel about a month ago from a traveller, Andrea Capaciolli on Feb. 2025 who stayed in the same room called the Massacio and had the same major sewage issue and they did nothing for him either. We came home to Vancouver and our luggage and clothes still wreaked of sewage...Shame on this establishment for renting this room. It is an unacceptable business practice. We were able to go into the room next to us and it did not have the same issue so it is is specific to the room. Also the morning we were leaving we saw a plumbing truck parked right out front of the hotel...We were advised by Andrea (the caretaker) that the owner would call us after the trip. Crickets... Don't let the rating fool you or you may be stuck with a horrible smelling room and a hotel that does not care.

Leisure Family

2/10

Poor

30 Mar 2025

Lauren

Jnable to find location and would not answer phone, so had to make last minute accomodations elsewhere, unclear if really a location or front, DO NOT RECOMMEND

4/10

Poor

29 Mar 2025

Phan

Nice place and surroundings, but some issues with elevator and hot water when we were there.

Leisure Family

10/10

Exceptional

29 Mar 2025

Marie

Excellent location to all walkable sites. Rooms were clean and staff was pleasant and very helpful. Would stay again

Leisure Family

8/10

Excellent

22 Mar 2025

Marianne

Hotel is quiet, clean and only 2 streets away from Duomo Cathedral. The hallway going to the elevator can use some interior designing to make it more presentable, but I liked that once you get out of the elevator, the rooms are renovated and clean. Bathroom is is renovated and clean. I want to suggest air freshnera Staff in check-in counter is very nice too.

4/10

Poor

16 Mar 2025

Phan

We had issue with hot water (no hot water for 2 days), room was clean and nice. Walking distance to everything. The day we left, the elevator broke down on the group in front of us and they were no one at the reception that day. They have a parking service with garage close by, that was covienient.

Leisure Family

10/10

Exceptional

11 Jan 2025

ALMAS

Amazing location right next to the cathedral. The room was spacious with an old vibe. The staff was helpful.

Leisure Family

10/10

Exceptional

05 Dec 2024

Ana

We loved it! The staff is super nice! The rooms are really pretty and clean, ours specifically was pretty big. The location is amazing, we walked everywhere easily and the valet parking took our car when we arrived and brought it back when we left. The breakfast is also really really good.

Leisure Family

8/10

Excellent

04 Nov 2024

Joseph

Difficult to find since there are 2 hotels with the same address #6. Breakfast is excellent in the next door restaurant with breakfast vouchers. Charming 600 yr old monastery turned into this 7 unit hotel on the 3rd floor. Staff very enthusiastic and helpful at check-in. Guest relation not on property 24/7, but accessible by phone…not sure how prompt since we did not need emergency services. Good bed, good A/C, good bathroom. Cleanliness rated low because of spider webs on the ceiling and visible dust on ceiling light fixture. We slept well because of the quiet room and the comfortable bed.

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