Name: Affittacamere Casa Billi
Address: Via Faenza, 12, Florenz, 50123, IT

8/10

Excellent

14 Jun 2026

Dean

Very central to all the things Florence offers.

Partner

10/10

Exceptional

09 May 2026

Mark

Clean, comfortable and very hospitable lodging in a great location in a great city.

Partner

8/10

Excellent

21 Apr 2026

Lizangelys

Great location. WiFi was pretty bad but everything else was good

Friends

6/10

Pleasant

04 Oct 2025

Nicole

Le propriétaire est très accueillant et aimable, c’est un endroit joli mais très écho le bruit des portes et des serrures nous ont dérangé à chaque fois que quelqu’un arrivait ou partait. La dernière nuit a été infernale des voisines de chambres se sont chicanées tard en soirée, elles criaient et s’engueulaient claquaient les portes.
C’est dommage est-ce n’est pas la faute du proprio.
Nous étions contents d’arriver à cet endroit et contents de partir

Partner

6/10

Pleasant

28 Sep 2025

Jean

Laundromat 2 doors to the left, restaurants everywhere, leather shops everywhere and BARGAIN for at LEAST half the price. Go to Marcato Centrale for huge variety of food and drinks. All visiting sites are within 10 minutes not a word of a lie. Apperitivo’s and food literally outside the doors and please try Florentino steak it is AWESOME (for two people, trust me).

Leisure Partner

10/10

Exceptional

09 Jun 2025

John

Greeted by the owner and checked in and shown round the room. Very clean and comfortable. Some noise from other rooms at times but nothing to spoil our sleep. Very convenient for all of Florence’s sights which are walkable. Also surrounded by many GOOD food outlets.

Leisure Partner

8/10

Excellent

09 Jun 2025

David

clean and tidy

Great location and clean and tidy. Wifi and air con worked well and for a basic set up it did all I needed. If you are looking for something central, clean and affodable, does all you will need. Billi also a good host.

Self

8/10

Excellent

29 May 2025

antonina

Good property in the close proximity to Duomo. It’s a very European style of accommodation, nice and cozy. We would suggest they have couple cups in each room, and more than one kettle for the tenants to share. Maybe even one small in each room. Private bathroom is small and weird, but it’s private, and for the price it’s perfect.

Leisure Friends

8/10

Excellent

22 May 2025

Nora

This was a great stay in Florence. The location is excellent for both Santa Maria Novella and the center of the city. We stayed in a room with a private bathroom and it was very spacious and you could tell lots of care was taken to make the space clean and amenable. Thanks for a great stay!

Leisure Partner

6/10

Pleasant

20 May 2025

Cheryl Ann

This property was close the train station and easily walkable. There were several restaurants right outside the front door. The room was adequate. You had to share a bathroom but that wasn’t too bad although it was a very small room and the shower was also very small 2’x 2’ and the water wasn’t very hot only warm. Pretty basic accommodation but totally adequate for my time in Florence.

Leisure

8/10

Excellent

07 Apr 2025

Anna

Convenience

Leisure Family

2/10

Poor

06 Apr 2025

Maryam

BEWARE: Do NOT Stay Here

This as a serious warning to anyone considering booking this guest house. The moment we walked in, we were hit with a musty, stale smell. The common area had stained white chairs, setting the tone for what was to come.

We had booked a room with a private bathroom, but what we found was appalling: black mold around the window, poop left in the toilet, used soap in the shower, stained carpets with visible crumbs, and a dirty chair. The worst part? When I checked under the pillowcase, the pillow was stained with what looked like blood. It was so disgusting I had to sleep with my blouse over the pillow.

We originally booked for four nights but could only bear to stay for two. The filth and lack of hygiene gave us constant anxiety and sleepless nights. We finally left and booked another hotel just to feel safe and clean.

I reached out to Lorenzo, the owner, and politely explained everything. I asked for a refund for the two unused nights through Expedia. Instead of helping, he bizarrely asked for our bank account number to send us the city tax—an incredibly unsafe and sketchy request. We obviously did not provide that information, and to date, he has not issued any refund (for 2 nights fees minus tax) through Expedia.

Now that we’re back home, I plan to report this property to Expedia and a few Italian anti-fraud organizations. Even if I don’t recover the money I lost, I hope this review prevents someone else from making the same mistake.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Maulik

Close to train station, great food options available nearby.

Leisure Partner

8/10

Excellent

23 Mar 2025

Louis James

It is in a great location. It is within a few minutes of the train station, the Mercato Centrale Firenze, and the Duomo. It also has lots of options for food and supermarkets on the block where it’s located.

Leisure Self

2/10

Poor

15 Mar 2025

Priscilla

Terrible experience

This hotel was a big disappointment. Cramped space, bad Wi-Fi, moldy smell, corridor where light keeps turning off, and management that does not respond quickly. And I did not get my refund for the 2-days that I did not use.

Friends_and_family Family

8/10

Excellent

07 Mar 2025

Verified traveler

This place was fine for just the 3 nights we needed. But should’ve read more detail about the place and should’ve went somewhere nicer. At the time my friend and I wanted the “nicest” cheap place, which this is. But honestly would’ve chose somewhere else to stay, especially in Florence. Sharing the bathroom we weren’t expecting but finding the place near the train station was easy and using the door codes. Clean room.

Friends_and_family Friends

2/10

Poor

21 Feb 2025

Verified traveler

Worse than hostel

This is not a hotel at all. it's actually a single room inside an apartment, with several other rooms with shared bathroom, some other rooms with private bathroom. There is NO service at all,
Need to email owner Lorenzo about the arrive time, so he could open the door for you for checking in.
You need a key for the elevator, so walk down the stairs as you check out and returned tge keys,
the bathroom and hallway is cold as there is no heating there,
there is even NO cups/ tissue box provided for the guest, so save your used water bottle/ cups to get water to brush the teeth, and save the napkins in the restaurant.
The piece of carpet in the room already turned brown / black,
The clothes hangers in the closet are so old and different size/ style, as was collected from different sources.
The window curtain are as thin as paper, so not blocking the light at all.
NO new shower towels after the 1st day, so he is expecting your use the same towels for the 7 days,
The list just keeps going on, basically he just want to get the money, and you will get a roof, a bed with blankets, and two towels(one big, one small), a shared bathroom, for the whole stay, NOTHING ( yes, mean it, NOTHING) else.
This is even worse than a hostel, at least you could have new towels every day.
BTW, the light in the hallway will be off after 20 seconds, then became total darkness,
So bring your phone everywhere, as you may need to turn the light on your phone.

Self

8/10

Excellent

18 Oct 2024

Stacy

After a little confusion finding the right floor of the building (it's on the second floor), Lorenzo was wonderful and gave very clear instructions about the property and the area. Our room was good sized and the bathroom large but the shower small. It’s an older building but in a great location (just a block from The Medici Chapel) with lots around and easy walks to the train and bus stations. Also close to a self-service laundry mat.

Leisure Partner

8/10

Excellent

06 Oct 2024

Guillermo

While the place was good with nice staff and conveniently close to everything in Florence, this is neither a hotel or RB&B is more of a house that has a few rooms with private bathrooms for rent. The check in is cumbersome due that after 3 pm nobody is there. Is not difficult when you know the procedure but inconvenient otherwise. The price is good for what you get but is basically what to expect from places without 24 hours check in.

Leisure Friends

8/10

Excellent

26 Sep 2024

Michael

Small but the air conditioning worked amazing and was walking to everything. Food right out of our door.

Leisure Partner

4/10

Poor

11 Sep 2024

Tatiana

Ok

Leisure Family

4/10

Poor

02 Jul 2024

April

The room was right for the price, but felt only slightly better than a youth hostel. Having to always lock the door from inside, with only 1 window to the outside, as well as being behind two “security” doors makes it feel like if there was an emergency you could get trapped inside the building with no way out. The Location was top notch, and offered the best dining, shopping, and walkable to everything. It’s a great option if you are really trying to conserve spending. Also, it was very difficult to find - would be simple if host would just post that it is on the corner of Via Faenza and Via San Antonina - simply come down San Antonina and make a left (or right depending on the direction you are coming in from) on Via Faenza and its the first building on the right (Door 12 on Via Faenza).

Leisure Family

8/10

Excellent

11 Jun 2024

emily

Hosts were kind and helpful, the location is amazing. Walking distance to everything, especially the Duomo which was so cool to see every night. Plus, right next to laundromat which was so convenient!

Leisure Partner

4/10

Poor

05 Jun 2024

Guillermo

The location is good and close to the train station

Leisure Partner

8/10

Excellent

20 Apr 2024

J

Spacious room in a great part of Florence

The room was spacious, there was no 24/7 reception so the staff asked about our check-in timings and waited for our arrival to give us administrative instructions. The accommodation was on the 2nd floor of a building with a small elevator for us to bring our luggages up. It was located in a fantastic part of Florence with many shops and eateries around which were open till night.

The shower head shared the same space as the toilet bowl so that needed some getting used to.

Friends_and_family Family

8/10

Excellent

09 Apr 2024

Francesca Romana

Very central location, comfortable room, friendly and helpful host.

Leisure Self

6/10

Pleasant

18 Oct 2023

DANIELA

Fair value for the price, nothing fancy,but in the heart of Old Town Florence and close to train station,airport and pick up point for excursions.

Leisure Partner

10/10

Exceptional

22 Jun 2023

Breanna

This place is incredible! Superb location in the heart of Florence. A 5min walk to the Duomo. The room was spacious, clean and very comfortable. Bathrooms recently renovated and clean. Entire place cleaned thoroughly, daily. Very enjoyably stay!

Leisure Partner

8/10

Excellent

19 Jun 2023

Kylie

This was in a great location! About a 5 mins walk from the train station. We did have a hard time finding it. The address on here brought us somewhere else down the street so we did have a hard time finding it, best to just look it up on Google. We did lots of tours and the meeting spots were within a 5-10 min walk from this place. The room was nice, we had a room with a private bathroom and it was strange that the toilet was in the shower with you but you got use to it.

Leisure Partner

8/10

Excellent

28 May 2023

Kiya

Great location

Great location in the centre of Florence, very safe. Check in was smooth. Room has the basics you need, a bit on the older side but was still comfortable.

Partner

10/10

Exceptional

01 May 2023

Alvin

Great hosts and very close to everything.lots of stairs due to elevator not working but would definitely come back.

Leisure Partner

10/10

Exceptional

18 Apr 2023

Romy

Great stay. Pretty basic accommodation, clean and spectacular location. Friendly staff.

Leisure Self

8/10

Excellent

19 Oct 2022

JUDE

Overall, I had a really pleasant stay at the Casa Billi. Lorenzo was there to check me in at my planned arrival time. My room was clean and my shared washroom was relatively clean, too. Other share users/guests seemed respectful. The surrounding area was safe and lively, very convenient, walking distance to all attractions. I would definitely recommend staying here!

Leisure Self

6/10

Pleasant

16 Oct 2022

Walter

The hotel is in a fantastic location super close to the train station and to basically everything touristy! The room was ok nothing fancy, but the bed was super small and uncomfortable. The staff was super nice though.

Leisure Self

10/10

Exceptional

09 Oct 2022

Cindy

Cute room and vey quiet and conveniently located

Leisure Partner

2/10

Poor

05 Oct 2022

Laura

Worst place ever!!! The check in is only for 2 hours through the day and almost lost the reservation with no refund. There was no shower place, the shower was in the middle of the bathroom. The stairs where dark. The staff (owner) was not flexible. The room was not nice. Do not recomend. For the same price there are more places to stay by the same street or around, the spot is great to walk around. We move to another place as soon as we could.

Leisure Family

10/10

Exceptional

21 Sep 2022

Tieh

Great little secret place .

The owner Lorenzo , met us at the door greeted us and allowed a earlier ck in .
As we had traveled very early to get there.
Room was very clean and comfy bed.
Will recommend his place to friends and family .
Close to everything, great restaurants , close to transportation.

Partner

10/10

Exceptional

19 Sep 2022

Rie

Value for money in every sense. Good toiletary, clean, close to everything, very quiet, and good shower. We will surely choose Casa Billi if we visit Florence again.

Leisure Partner

10/10

Exceptional

23 Jun 2022

Alessia Antonella

Fantastic central location

It was great finding this place. Very central and the owner Lorenzo has been helpful in a tons of ways.
We shared the bathroom but there was no issues at all as it was cleaned daily.
We will definitely come back next time in Florence.

Partner

6/10

Pleasant

23 May 2022

Rebecca

On the plus side: the host is pleasant; the room was extremely quiet even though it was very busy outside; it is conveniently located near major attractions; it has a small fridge and air conditioning. On the negative side: the room lacks amenities such as a bath mat, glasses for rinsing or drinking, and the only soap provided was three sachets for two people. Though it is quiet, it is not a particularly restful place to come back to.

Self

10/10

Exceptional

11 Oct 2021

Luis

The owner is a class act. He welcomed us to the property. The property is in the middle of every place to be visited in Florence. Minutes from Santa Maria Novela Train Station, a landrauemat in the corner, restaurants and bars near by. The place is clean, a/c works great, it has an elevator and people can leave luggage after checkout. Great price and perfect location. The only improvement will be the wifi. A wifi extender will be great. I enjoy it, I recommend it and I hope to stay again in the future. Thanks!

Leisure Family

10/10

Exceptional

21 Sep 2021

Yolanda

Amazing place to stay in Florence, super convenient location, walking distance from everything, close to the train station.

I really love Florence and this place make it better. Cozy and comfy room, clean share bathroom, familiar feeling, nice view from my window.

Lorenzo was great to deal with, I did late checking and the process was easy, the hotel is super secure, Lorenzo also recommended a the best restaurant for the Florentina Bistecca and it was delicious.

Affordable, convenient, cozy, good price, friendly staff. If I am back to Florence i'll stay here again for sure.

Leisure Partner

10/10

Exceptional

30 Sep 2019

Fernando

Florence Casa Billi-AWESOME

First part is host! Lorenzo is a great host. Dedicates time to answer any questions and even sit down with you to plan your adventures.
Second is location. Minutes from major tourist points that everyone is interested in. It is very close to the SNM train station.
Excellent value. Restaurants and small supermarket at your door. You will love this place.
Two of the rooms have private bathroom and shower.

Friends_and_family Friends

8/10

Excellent

21 Sep 2019

Dalila

Once out the door you were in the center of excitement

Leisure Family

10/10

Exceptional

27 Jun 2019

Perla

Would stay again!

Casa Bili was great, centrally locates, very close to the train station & walking distance (15min or less) to all the big sites to see. Has Air Conditioner, a big plus during this heat wave. Would stay again.

Partner

8/10

Excellent

16 Jun 2019

Verified traveler

Great location, good for short stays

Lorenzo was great! The location was great! This was my first time staying somewhere where I had to share a bathroom and I did not enjoy that. I believe there is an option to not share and I would recommend that. The negatives in my opinion: the walls are thin, the pillows are bad, the shared bathroom shower was so small with nowhere to put your things, and towels were not changed (they have a policy that you only get fresh towels every 7 days). If you’re here on a budget for a short stay this is a great option, but I wish I would’ve splurged a bit more for a place that provides fresh towels. Despite all the negatives, I’m happy with it since the location was amazing and my time in Florence was great!

Partner

2/10

Poor

01 May 2019

Maria

I did t even stay ! Lost my money

I didn’t even stay. Upon my arrival, I had to wait a while before gaining access upstairs, by asking a random couple if they would please allow me up with them. Because no one gave me access or cane to help me. The lady at the front was not very kind. I asked if I could please see the room because I did not like the conditions of the place, they did not match the pictures and the costumer service was very lacking to say the least. With an attitude she showed me the room and I told her I did not feel comfortable or safe, she said “ I don’t know what to say, you already paid” I told her I was unhappy and would have to find another hotel. She said “ there is nothing I can do, please delete all the information on your phone for the access” she had me show her my phone to make sure I deleted it !!! As if that wasn’t enough, she closed the door immediately and I had to knock again to have her give me access to go down stairs with all my suitcases. I had to walk down the streets asking the hotels if they had availability, and most were sold out... upon contacting hotel.com they told me they exhausted their efforts but that Affitticamera Casa Billi would not give any sort of refund and credit and accused me of “ simply walking out”
I’ve never had such a horrifying experience with such lack of hospitality from a place. I would never recommend this place. Ruined my initial experience in Florence. Awful

8/10

Excellent

22 Apr 2019

Verified traveler

Staff was very kind and helpful, great location. Definitely reccomend

Leisure Family

10/10

Exceptional

16 Jan 2019

Carol

very nice, perfect location, close to all the major sites, a good selection of bars and restaurants on the same street, all in all very nice for the price

8/10

Excellent

02 Nov 2018

Baohan

Check-in was easy to coordinate. Restaurants and shopping nearby. Shared bathroom was a bit cramped, especially the shower. Only issue was that the in-room AC did not work and it got quite warm during the night.

Family

8/10

Excellent

02 Oct 2018

Jayson

Great location. Very good value.

Partner

8/10

Excellent

28 Sep 2018

Constance

Bare bones but amazing location

As far as location goes, this place is amazing!! A ten-minute or less walk to the train station and right in the heart of a great neighborhood with endless restaurants and shops. A 7-10 minute walk to the Duomo and Accademia. BUT, this is bare bones accommodation. We had a double room with a shared bathroom. It’s a good place to sleep and that’s it. If you’re just looking for a place to sleep, this is absolutely fine and the location really is the attraction here. The host was kind and friendly but only on site a few hours a day. It was clean and worth it for the price.

Partner

8/10

Excellent

26 Sep 2018

Verified traveler

Great location

It was clean, comfortable bed, nicely updated floors, furnishings, and bathroom fixtures. Excellent location!! Appreciated attempt to respond to concerns we raised about lighting, however, this was not really resolved. Extremely poor lighting in both the room snd the bathroom. The shower also had no place for soap or shampoo, and shower temperature was only lukewarm. All of these things could be easily remedied. When traveling, it is the seemingly little things that actually have a big impact. We didn't feel this was worth the price we paid. Not a good value.

Partner

6/10

Pleasant

25 Sep 2018

Joe

It close to many activities/things to do. Owner/Management was accommodating. Property, however, was small, and felt gloomy. Many places are small but compared to other places we have been at throughout our two weeks, this was our least favorite. The price was reasonable but I would pay More to stay at a more welcoming location (room). If the room feel/look is not a factor for you, this place is perfect. Otherwise pay more for a better place. Hope this helps.

8/10

Excellent

17 Sep 2018

John

Nice hotel for he price

Good location and good value

Family

8/10

Excellent

16 Sep 2018

ChristinePost

This site has an excellent location near the Duomo and other attractions and is somewhat close to the train station. I was disappointed that a clerk was not there to check us out, nor did she stay until 3pm the day we checked in as we had some questions. A clerk was rarely there during our stay.

8/10

Excellent

08 Jun 2018

Candace

Good time in Firenze Italy

Lorenzo the host was very friendly and the service was as expected for Europe. The best part was that it was central to everything and everywhere we wanted to go. A great location for walking all around the center of Firenze Italy and the train station and tram as well as the bus station was very close. Everyone was helpful and friendly. I would go back

Friends

8/10

Excellent

13 May 2018

Verified traveler

Great location furniture needs update

Great Location, room has a fridge, clean.

bed is old, you can see the wear of peoples heads on the headboard. If this had a new bed and new sheets it would be a 5 star review.

Billi is a great guy, very helpful and very welcoming.

Is located close to restraunts/bars in Florence; the nightlife is awesome.

Its maybe a 10 min walk to the train station, easy to catch a train to pisa for under 10 euro a person.

4/10

Poor

08 May 2018

Betty

Small shower ever

The room was big & clean but the shower was so small although we managed but the worse part is that you need to bring all your toiletries not even one small soap. We had an incident were we drop a bottle of water and we used the towel to dry the floor and they didn't gave us clean ones. When we got to the room they were hanging to dry, regardless to say we had to share.

10/10

Exceptional

31 Dec 2017

Alex

Excellent location, helpful staff, very clean rooms.

Family

10/10

Exceptional

01 Oct 2017

Tiziana

It was a nice B&B. Close to all attractions.

The only negative is there was no breakfast from the 'bed and breakfast'. But I thought we knew that. Still, not really a 'B&B' then but Billi was nice.

10/10

Exceptional

23 Sep 2017

Verified traveler

Lorenzo was super friendly and welcoming. He was around during the day if you needed anything. The location was great, very walkable to all the sights and close to the train station.

8/10

Excellent

03 Jun 2017

James

Great hotel at a good value

The hotel was in a great location for visiting all the sites in Florence. It was clean and comfortable. The staff, Lorenzo especially, was very helpful. We would definitely stay there again

2/10

Poor

25 Apr 2017

Verified traveler

The hotel refuse to let us check in

We arrived the hotel late at 9:30pm. Since this is not hotel, we called the contact number. The lady told us that we are late to check in, we can not check in this hotel. We ask if we can go to some where to get key since it is late. The lady refuse to let us check in and tell us she will need to call police. This is first time I booked the house that can not check in !!!. I also booked the other house The house will send email early to ask what is check in time. In the Rome, I even left my bags at that house and picked up at 1:00am.

8/10

Excellent

17 Oct 2016

Carmen

Location! Friendly host

Friendly host - nice guy. Large room away from the noise of the streets. Window with block out furnishing.
No eating in room unfortunately.

8/10

Excellent

24 May 2016

Chantelle

Lorenzo was extremely helpful. The room was always very clean.

6/10

Pleasant

21 Apr 2015

kristina

close to city center

Was a good place for the price and location. Basic accommodations with nothing extra, if you had more than one showering in the morning had to make it very fast as hot water doesn't last more than 10 minutes. We ended up just staggering showers one at night and one in the morning.
Room can be loud at times TV in reception area was heard in room and some guests but nothing that we couldn't sleep through.
Price is great when you are a 5 min walk to duomo. Very walkable and many great places to eat and snack around.

6/10

Pleasant

28 Oct 2014

Verified traveler

Awesome location - mosquitoes galore.

Nice place. Great location. Staff was very friendly. Rough sleep because the mosquitoes were dive-bombing me all night. A fan likely would have fixed everything. Overall, I would say this place was pretty good though. A bit overpriced for what you get.

8/10

Excellent

28 May 2014

Kisenia

Close to train station and center

This guest house is simple but very convenient since it's close to the center. Lorenzo, the owner is very nice and helpful, explained us where to go and what to do.

8/10

Excellent

07 Oct 2013

Louise

Close to railway station and centre of Florence

i have no hesitation in recommending this accomodation as a base for exploring Florence. My only slight difficulty as an older solo female travellor was I would have liked to be able to prepare and eat simple food in the room of an evening but apart from this everything else was very good. Very friendly and helpful hosts, very close to all attractions, thankyou :)

8/10

Excellent

04 Oct 2013

Verified traveler

Cute little hotel - central location

The best part about the stay was the adorable owner couple - they were so warm and friendly and went out of their way to make sure that they did a great orientation to the hotel and area. The hotel was adequate and clean.

10/10

Exceptional

19 Sep 2013

Claire

Lovely place to stay in the centre of Florence

Very conveniently located for Santa Maria Novella station, the Duomo, and just about everything else. I was able to walk all over town with Casa Billi as a base. Via Faenza is very pretty and offers several good places to eat and shop. As a lone female traveller, I liked that the location was on a street that was bustling even in the late evening, and that I had my own keys to Casa Billi's pleasingly solid front door.

The owners are very friendly and helpful. They ask that guests inform them of their arrival time, but are flexible (my train was delayed and they were happy to re-organise things). I had one of the two rooms with shared wc/shower-room. This worked very well; the shower room is very modern and spotlessly clean. The bedroom felt very homely with paintings on the walls and a pretty curtain. There was free, fast wifi.

I hope to go back to Florence and will definitely stay here again!

10/10

Exceptional

06 Jul 2013

IloveMonty

Title

The elevator didn't work, but other than that, everything was really great. Room was nice, hotel was quiet, location is great. The hotel owners were rarely there, bur I like that, too.

Family

10/10

Exceptional

21 May 2013

Ray

Good place

Good hosts and good location. Just make sure you Arrange proper checkin time. He even let us keep our luggage after out stay. Nice people.

8/10

Excellent

07 Oct 2012

Sofia

Facilities: Basic; Value: Average price; Service: Professional, Friendly; Cleanliness: Tidy;
Lovely restaurants within walking distance,