Name: Daphne Guest Hause
Address: 7 Via Nazionale, Florence, 50123, IT

10/10

Exceptional

25 Jul 2026

Rajiv

Centralized located, excellent staff. Access to everything.

10/10

Exceptional

25 Jul 2026

Carine

Great apartment, minutes away from the train station. A wonderful staff, Nadia was very communicative during our entire preparation. The staff was able to assist us with a last minute accommodation for our family. The room has AC.

I highly recommend this guest house.

8/10

Excellent

04 Jul 2026

Pearl

Clean, spacious room near the train station and walking distance to the sights we wanted to visit. Check in is at their sister hotel across the street on the third floor (there is a small elevator but going into the building still requires some stairs to the building’s central lobby). A/C actually works decent but takes a couple seconds to kick in and requires your key card to be inserted at the front door. Reception will hold your bags after check out if you need.

Family

10/10

Exceptional

30 Jun 2026

Jennifer

Located 1 block from train station. Very clean and comfortable room that was updated recently. Staff was very helpful and communicated well. Watch the check in hours! They have limited times to check in and you check in at a different building. Super easy instructions and they walk you to your room. There is a small elevator which is great for luggage. In the heart of the city — but room was quiet. Has a/c and beds were great. Would definitely stay there again.

Family

10/10

Exceptional

29 Jun 2026

mestawet

The staff is very helpful.

Family_with_children

8/10

Excellent

06 Jun 2026

SELENE

The check in process was a little confuse since you have to go to another building on the 3rd floor to do it, that was a nightmare but then we walked to our house and the elevator was very small to fit all the luggage and we did a few rides until we get to the floor, the rooms were spacious and clean , air conditioning was very strong witch I like it and quiet room .

Family_with_children

8/10

Excellent

05 Jun 2026

James

Check in was our only issue. We found the building we we’re staying in, but check in is in a another building, so it’s confusing. It didn’t help matters that we had no cell service or wifi. We received an email regarding check in, but not until close to our check in time. Once we got checked in things went well. We didn’t require room service during our stay, so I can’t comment on it. We definitely will not travel out of the country in the future without cell service though.

Partner

10/10

Exceptional

27 Apr 2026

Katrina

Great location, clean, and staff were amazing!

Partner

10/10

Exceptional

24 Apr 2026

Karen

This is an old hotel but well maintained. It has character and charm and is in a great location. We stayed there with my daughter and felt very safe and it was quiet too.

Family_with_children

6/10

Pleasant

09 Apr 2026

Ryan

Location was convenient to and from the train station and sights in Florence but that’s about it. On a very loud Main Street with a lot of noise all night and the same woman outside the front door every day begging for money. Actually had to switch rooms on day one because there was a terrible smell in the first room. Main bed was fine but second bed was a foldout couch bed that was not comfortable and squeaky. No staff onsite and no breakfast room or breakfast, just a room to sleep in basically. Very annoying to have to have the key in the room to turn the lights on also.

Family_with_children

10/10

Exceptional

25 Oct 2025

Michelle

Clean room, decent size shower, bed was comfy, supermarkets and central market close by.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Lana

We absolutely loved our stay here!! Very clean, close to everything. It was amazing

10/10

Exceptional

15 Oct 2025

Ziyi

Clean room
Family friendly
Great location

Leisure Family

8/10

Excellent

12 Oct 2025

Zoe

We had a great stay at Daphne Guest House. Nadia was exceptional; she had our room ready early, let us store our luggage after check-out and provided amazing customer service throughout. The room was modern, clean and comfortable. Unfortunately, the outside street noise was quite loud at night, and we were awake for several hours because of it. Aside from that, everything else was excellent; thank you, Nadia, for your warm hospitality!

Leisure Partner

8/10

Excellent

09 Oct 2025

Maria Concepcion

La propiedad está muy bien ubicada, cerca de la estación de trenes, es comoda, solo falta un microwave en la cocineta

Leisure Family

10/10

Exceptional

06 Oct 2025

Tyler

Friendly staff, conveniently located near train station and a lot of cafes.

10/10

Exceptional

25 Sep 2025

Verified traveler

Very clean, family friendly, beautiful view!

Restaurants close by!

We would come back!

Leisure Partner

10/10

Exceptional

23 Sep 2025

Christopher

Property was clean, close to main areas and quiet.

Leisure Family

8/10

Excellent

16 Sep 2025

Michael

Staff were fantastic and stayed back one hour to check us in as our train was delayed. Room was clean and sound proof even though it was on a busy street

Leisure Partner

10/10

Exceptional

08 Jul 2025

Thomas,

Close to the train station and all the downtown sights you want to see. Nadia was extremely accommodating and kind. She wanted to make sure we had an amazing time.

Leisure Family

10/10

Exceptional

03 Jun 2025

Jessica

It was perfect for my family of 5!

Leisure Family

10/10

Exceptional

04 May 2025

Portia

We had a very good stay at Daphne Guest House! The location was excellent—close to major sights, restaurants, and public transport, yet tucked away enough to feel peaceful. The room was clean, comfortable, and had a charming, cozy feel. The staff were friendly and helpful throughout our stay, making us feel right at home. Overall, a great experience and we would definitely recommend Daphne Guest House to anyone visiting Florence!

Leisure Partner

10/10

Exceptional

27 Apr 2025

Terrence

You check in for this property at a nearby sister location. They walked us over to show us the unit and how to access it. It was very high tech and modern. The bathroom was wonderful including the shower. There was some street noise through the window but no sound transfer from other units. The location was close to the train station and historic sites.

Leisure Family

8/10

Excellent

26 Apr 2025

Jocelyn

Very clean and easy access. Only stayed for one night but going back again to stay in the future.

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

David

Very friendly and helpful staff.

Business_and_leisure Family

6/10

Pleasant

09 Mar 2025

Laura

One night was enough

Good location, near train station and close to local sights however it was noisy because of the busy area. Room was ok but wouldn’t want to spend more than one night there. There was a clump of hair on shower wall, the kettle was missing a lid and the desk was literally a piece of countertop balanced on top of a fridge (not ideal considering the kettle of boiling water is stored there). The service from staff at Hotel Berna where we checked in was very good.

Partner

6/10

Pleasant

31 Dec 2024

Jessica

The room was okay, nothing special. We had a triple but it does not fit three people well. Plus the third bed was so flimsy, we ended up just putting the mattress on the floor. The area is very busy and noisy. I wouldn’t stay here again.

Leisure Family

10/10

Exceptional

26 Oct 2024

Nicholas

Great hotel! Staff was great and very friendly! My room was big and spacious. Very great hotel and I would stay again. Also in a great location.

Business Partner

8/10

Excellent

18 Oct 2024

Anna

It was in a convenient area. The bed was very comfortable. However, the shower drained slowly so could only do a 5 min max shower. It was dirty…found an old pair of sandels under the bed. It was also hot, could not figure out the thermostat.

Leisure Family_with_children

10/10

Exceptional

11 Oct 2024

Alfonso

Great location, only 2 min walk from S.M.Novella train station. 4 min walk to Mercado Centrale and 10 min ealk to Sta. Maria del Fiore.

Leisure Friends

10/10

Exceptional

09 Sep 2024

Cynthia

I cannot fault anything. Enjoyed my stay. We were in the spacious family room with a double bed, separate lounge area, kitchenette and a nice spacious bathroom.
Host was very lovely and explained everything well.
Location is great as it’s about 5 minutes walk from Santa novella Firenze station and also in good walking distances to restaurants and shops.
Duomo is about 20 minutes walk away, uffizi gallery 15 minutes by bus and lots of other tourist places in close distance by walking or bus. Several bus stops in close walking distance the main one we used was right next door less than 1 minute walk.
We received complimentary water, tea and snacks on arrival in the room, which was nice but only downside was the lack of cutlery, we only had spoons for the teacups, but apart from that I would definitely stay here again on my next visit to Florence.

Leisure Friends

10/10

Exceptional

01 Sep 2024

Manoj

Excellent location and property - just the building is bit older

Leisure Family

10/10

Exceptional

26 Aug 2024

Roberto

One block from train station

Leisure Family_with_children

10/10

Exceptional

16 Aug 2024

Heber

We booked closed to the train station and it was the best idea. Everything is walkable distance, the hotel nice and clean, the bathroom was a little dark but besides that all good. Thanks for everything!

Leisure Family

10/10

Exceptional

14 Aug 2024

Joey

Nadia was great, helped with our after-hrs checkin

The coordinator, Nadia, was excellent. My family came in on the train at 9PM late in the evening. The front desk closed at 6pm, so we needed to get key card/code access to the room after hours for our first night. Nadia worked with me using email over the week before our arrival. She was patient and consisted with the needed documentation. She provided excellent check-in instructions. All went well at the late evening check-in which is great when a family has travelled all day and really needed an easy check-in process for our late arrival.

Friends_and_family Family

4/10

Poor

06 Aug 2024

Azhar

This is too close to the train station making a lot of unruly crowd around the building. The reception was also in another building close by.

Leisure Family_with_children

6/10

Pleasant

26 Jun 2024

MARILYN

Very convenient to train station. Area around property was sketchy with homeless and transient

Leisure Family

10/10

Exceptional

15 Jun 2024

Dunia De

Great hospitality, great staff.
Near important points
Transportation close
Confortable
Clean

Leisure Family

2/10

Poor

11 Jun 2024

Carlos

Not recommended! This hotel (apartment) is located in an extremely busy, dangerous, noisy intersection, I couldn’t sleep a single night, cars, motorcycles, buses, trucks and the crowd of people nonstop. Just when you think the traffic finally slowed down after 2am, the cleaning trucks starts to brush all the the street for several hours during the night, then you have trucks coming to bring the shipment to replenish the stores around. It was a horrible experience. You have to check-in on another building because they don’t have a front desk, then walk to other building to your room.

Business_and_leisure

6/10

Pleasant

30 May 2024

Lilian

The room request was messed up. We requested 2 twin rooms but got a king bed with sofa bed. The property is located in different place than check in location. It is a bit inconvenient.

Leisure

4/10

Poor

22 May 2024

Brian

Too noisy

Leisure

10/10

Exceptional

13 May 2024

liping

good

Leisure

8/10

Excellent

09 Oct 2023

Andrew

Convenient to train station. Easy to come and go during your stay. Everything was clean and functioned well

10/10

Exceptional

11 Jul 2023

Javier

Good!

2/10

Poor

06 Jul 2023

Rochelle

Found bed bugs as we're about to go to sleep on the first night (19Jun'23). Next morning notified Hotel Berna who manages the check in and took payment on behalf of Daphne Guest House, and showed them the captured bed bugs. Hotel Berna contacted owner of Hotel Daphne and initially told they will refund me (booked 3 nights at 470 Euros per night and only stayed for one night). Had to stay with relatives in Prato as we didn't have the spare funds to find another hotel in Florence. Notified Expedia on same morning but they couldn't help much because payment was taken by hotel, not by Expedia. To date (06Jul'23), Daphne Guest House team have still not responded to the refund queries and Hotel Berna have advised it's not their hotel so it's not their issue to help.

10/10

Exceptional

05 Jun 2023

Nicole

Staff was accommodating to letting us drop our bags off early in our room. Location is super close to train station which made it ideal for us.

Leisure Friends

6/10

Pleasant

04 Jan 2023

Jackelyn

Check in was confusing as was the actual hotel address but we figured it out eventually. It did mention it in the confirmation email but that's not something I check frequently on vacation so I guess that's on me. You have to check in at a different hotel nearby. I don't believe there is any staff on site so if you have an issue, good luck.

Leisure Family

10/10

Exceptional

24 Oct 2022

Jennifer

Old world Italy with modern touches. The room was super clean and comfortable. Ms. Nadia at the front desk is a gem! She was warm and friendly and a huge help!

Leisure Self

6/10

Pleasant

13 Oct 2022

Eleonora

The room needs mire cleaning. Good location

Leisure Family

10/10

Exceptional

08 Oct 2022

LORIE

My husband and I had a good stay here. Everything was close to all the tourists locations. Plus, the train was literally less than 5 minutes walk. Service was awesome.

Leisure Partner

8/10

Excellent

07 Aug 2022

Aisha

We loved this room and its location to the train station - it was literally 3 minutes walk. The room was clean and large, it had air conditioning and a great view of the city. There was some miscommunication about the check in place but it was sorted out quickly and staff was extremely friendly. The only problem we had was the drainage of the shower, which was slow so taking showers took longer than usual. The hotel was very conveniently located just a short walk to the Duomo and the Central Market which was a lot of fun as well. There were also lots of stores and cafes nearby so eating was not a problem. We loved Florence.

Leisure Family

10/10

Exceptional

16 Jun 2022

Stephen

Love the location and space. We would stay again.

The location is great, close to the train station and 5-10 min walk to most of the sights. Very clean and safe.

Friends_and_family Family

2/10

Poor

20 May 2022

Christie

There were no sheets or blankets on one of the beds, and we were unable to reach anyone to obtain. Not a pleasant stay.

Leisure Family

10/10

Exceptional

28 Oct 2019

Gary

Great Location, minutes from the Main train Stn

We love this accomodation.....

Family

10/10

Exceptional

07 Sep 2019

KAI MAN DANIEL

Clean, spacious, close to train terminal, fast check in/out, comfortable

Family

8/10

Excellent

02 Sep 2019

Karla

The Staff was exceptional and the inside of the room was very clean and welcoming.

Leisure Family

10/10

Exceptional

10 Jun 2019

Verified traveler

Location and appt was very nice and clean. We had a nice stay

Leisure Family

10/10

Exceptional

13 May 2019

Wong

The property is very new and modern and clean with flatscreen TVs, spacious shower with rain shower. The only drawback is the lift which is very small and ancient. Nadia was very helpful and friendly. The location is perfect, 5 minutes walk from the main train station, Firenze S.M.Novella. As Florence isn’t a big city, I walked to all the major attractions. The market is a 10 mins walk away.

Leisure Self

6/10

Pleasant

20 Apr 2019

Senthil

Pros;
Nice, centrally located.
Clean bathrooms
Cons:
Sofa bed smells of urine, giving a mal odour to the place esp near the radiator.
Quite noisy as centrally located, Burglar alarm went off in the opp store at 3 AM possible false alarm

Family

8/10

Excellent

11 Jun 2018

Linda

This hotel offers very adequate accommodation for an overnight stay or two. It was difficult to find when driving. There is no parking nearby so they do offer a spot in a secure parking space. It is only a short walk to the Duome and restaurants and markets. If you are coming into the train station it is a very good location. It is not a hotel as such as there is no reception or dining area. It had only been opened a short time so everything was fresh and new.

Partner

10/10

Exceptional

22 Jul 2026

Victor

Perfecta ubicación y la atención fue espectacular

10/10

Exceptional

15 May 2026

Juuso

Rent rum. Stort och fint. Bra läge. Bäddsoffan var obekväm och det var lite knepigt med bara en nyckel.

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Randi

Lejligheden ligger tæt på centralstationen, så der er selvsagt mange mennesker og tæt pakket i området med en del larm. Der er meget lydt i lejlighedskomplekset både fra gaden og fra de andre lejligheder. Det er lidt omstændigt, at komme ind til lejligheden, for man skal lige forbi et andet hotel i en åbningstid først efter en nøgle. Rengøringen var forsinket, så vi måtte vente ude, før vi kunne komme ind i lejligheden. Sødt og effektivt personale, som kommunikerer hurtigt. Det er lækkert med et køkken - dog manglede vi en skraldespand. Vi kunne med fordel også have ønsket flere end én dørnøgle til lejligheden.

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Barbara

Ótima estadia.

A estadia foi muito boa. Não tinha muito isolamento acústico mas nada que atrapalhasse a estadia.
A hospedagem foi boa conforme as fotos. Confortável e seguro. Muito perto da estação de trem e das atrações principais de Florença. Fizemos tudo a pé.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Anna

Rymligt rum med skön säng, mörkläggning och ljudisollerade fönster så det var tyst även om hotellet låg mycket centralt.

Partner

2/10

Poor

17 Sep 2025

Marie-Sophie

Grauenvoller Aufenthalt, keine Interesse der Mitarbeiter.

Leisure Friends

6/10

Pleasant

10 Aug 2025

Carlos

El sofá cama estaba bastante sucio y el aire acondicionado no enfriaba

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Thayssa

Struttura ristrutturata con molto buon gusto e comodità. Personale di una gentilezza che da tanto non vedevamo. Certamente ritorneremo.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Chantal

Propre et pratique

10/10

Exceptional

09 Jun 2025

Carlos Armando

Está retirada de la zona turística, por lo tanto te envuelve más en la cultura local. Muy conveniente su ubicación y los servicios a pie de la propiedad. El propietario super servicial y atento a cualquier necesidad.

Leisure Family_with_children

6/10

Pleasant

04 Jun 2025

CATERINA

Es mucho más pequeña de lo que se ve en las fotos, las camas y almohadas incómodas

Leisure Family

10/10

Exceptional

03 Jun 2025

Maria

A good place to stay I Florence. Close to trainstation