HOTEL SAN GIORGIO & OLIMPIC

Italy , Florence
FIRENZE, Via Sant' Antonino, 3
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100 reviews shown

6/10

Pleasant

08 Mar 2026

Andrea

No hot water. We booked 3 rooms for 6 people and in each room it was the same. All of us had tepid showers. :( There was no communication between the evening staff and the morning staff. We signed up and paid for 5 breakfasts and they tried to charge us again in the morning for 6 breakfasts :(

On the positive side, it was super close to the cruise port and the shuttle to the port in the morning ran smoothly. There was a good choice of restaurants near the hotel.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

John

Great location on the beach, in town with good restaurant choices

Partner

10/10

Exceptional

22 Dec 2025

Luigi

Did not use bar.
Breakfast was not free.

Leisure Family

6/10

Pleasant

27 Nov 2025

Sean

We only had one milk sache of milk and found it impossible to get more from the hotel.

Friends_and_family Friends

2/10

Poor

22 Nov 2025

amy

We made a reservation ten months in advance. Less than a week prior to our reserved stay, we were informed by the hotel that they were overbooked. We were given an option to cancel or stay at a 'resort' of their choice that was 10 miles further out from the cruise port. The 'resort' they chose was very rustic and we were treated very well.

Partner

8/10

Excellent

11 Nov 2025

Patrick

Staff and room were great. The one downside was that the restaurant wasn't open. It's a great restaurant and we were looking forward to eating there again.

Leisure Partner

4/10

Poor

08 Nov 2025

Susan

Staff not helpful, dirty carpets, crack in tub w/leaks, sofa arm broken, room old & tired definitely not higher than 2 rating.

Partner

6/10

Pleasant

04 Nov 2025

Teresa

The front desk person was always on the phone. We were in the middle of checking in and the phone rings and we have to wait for 5 minutes. Same exact thing happened to us when we checked out. He wasn’t helpful about ways to get to the port earlier and we tried to cancel our shuttle. He claimed he didn’t know how to process a credit???

Leisure Partner

10/10

Exceptional

02 Nov 2025

Heather

Friendly staff

Leisure Partner

2/10

Poor

30 Oct 2025

Diane

Look elsewhere! This hotel is tired in every way - furniture, carpet, paint, showers, etc. Beyond that, we had to climb up and down an open staircase to get to the bed from the bathroom. Suboptimal if you have an aging bladder. We stayed here for one night prior to our cruise departure thinking we were checking into a 4-star hotel. It’s 2 stars at best.

Partner

6/10

Pleasant

26 Oct 2025

Philippe

It did not start off well, I requested separate beds, and was given one bed. When I mentioned it to the desk clerk I felt that his response was negative and unacceptable. Eventually we got the separate beds.
Prior to checking out, I was told of the additional cost of staying here as an added tax. This practice should be made transparent, especially when booking through Hotels.com

Friends_and_family Friends

6/10

Pleasant

25 Oct 2025

Daniel

The room felt dirty. Big brown something on the carpet as soon as you walked in. Floor in bathroom was not cleaned. Black ??? Around shower. Overall the room was not cleaned. Elevator was disguising. Filthy! I will not be going back. Staff was very nice.

Leisure Partner

8/10

Excellent

23 Oct 2025

Kimberley

Our carpet had holes that should have been repaired or covered.

8/10

Excellent

22 Oct 2025

DAVID

I had an excellent view from my balcony. I would definitely book the same room and hotel on my next trip back.

Leisure

8/10

Excellent

21 Oct 2025

Tara

The property location was great ! The view from the room was good. The rooms and building could use some updating.

Leisure Friends

2/10

Poor

21 Oct 2025

Arnold

The room we were assigned was terrible, dirty bathroom, narrow, two levels bathroom down stairs, dangerous starecase to go to the upper section with the bed. They should never use this room for guest. On top of this the bed was small and the mattress probably 20 years old. Asked for 10am shuttle and was put on 11am shuttle which was late. Understaffed. Was probably nice hotel years ago but not today.

Leisure Partner

8/10

Excellent

21 Oct 2025

Kathleen A

Room ok....need an update. It was clean just looks a bit warn.

Partner

10/10

Exceptional

20 Oct 2025

Brian S

Arrived early. Left my bag and came back at chech in time. The bag was brought to my room. Room was clean. Great sleep after a long travel day. Perfect start to day with a good breakfast and a cappuccino. The hostess was couteous and friendly. The desk staff here is excellent. Always stay here before a cruise.

Self

4/10

Poor

16 Oct 2025

Barbara

The reason for our low rating is because we booked this in Jan 2025 and then 2 days before our arrival in October they emailed to say they had overbooked and had to move us to another location (this new place was 25 minutes out of town - with nothing nearby). They did provide a shuttle but that hardly makes up for our being no where near Civitavechio where we had planned to visit and were not able to do so. I have no comment about the hotel itself.

10/10

Exceptional

12 Oct 2025

Amy

Very comfortable bed after a long travel day! Lots of great places to walk to for dinner or drinks. We took their shuttle from the airport - great communication and a very friendly, helpful and courteous driver. Will definitely stay there again!

Leisure Partner

6/10

Pleasant

12 Oct 2025

Lucie

Vraiment vieux comme hôtel, les tapis dans la chambre sont déguelasses. L’accueil à la réception est excellente par contre

Leisure Family

10/10

Exceptional

12 Oct 2025

Roy

The room was super, clean. The staff was very accommodating and went out of their way to work out a problem with a tour I tried to book. I was disappointed there was a loud nightclub behind hotel. Very loud at night.

Leisure Self

6/10

Pleasant

12 Oct 2025

Pilar

Room was ok but had a smelll.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Rudolph F

A nice hotel for the start or end of a cruise.

The balcony was nice but could use a little attention. The umbrella was not functional as an example. The view was nice and it was pleasant sitting out.

Partner

6/10

Pleasant

10 Oct 2025

Michael

We booked our reservation several months in advance, however due to an overbooking error, we learned a few days prior to our arrival that we were reallocated to a neighboring hotel. Unfortunately the hotel they put us in wasn’t the same standard. But after 26 hours of travel we were happy to have a bed. The problem here is that they can take the reservation, they just can’t hold the reservation (nod to Jerry Seinfeld). Not sure I would book this hotel at the risk of being a reallocated to what felt like a Motel 6.

Leisure Partner

2/10

Poor

07 Oct 2025

Maurice

We had booked this hotel months in advance for our cruise - they cancelled it days of arrival. They offered a rebooking with another hotel that was very low standards and secluded. After reading other reviews they seem to do this often.
The other property had bed bugs and little flying misquotes. We would not recommend this hotel

Leisure Partner

10/10

Exceptional

06 Oct 2025

Karen

Excellent!

Leisure Self

8/10

Excellent

04 Oct 2025

steve

Hotel was ok for port town 3 star American. Staff was really great. Rooms were as expected

8/10

Excellent

02 Oct 2025

Maria

Great location. Close to terminal cruise.

Leisure Partner

8/10

Excellent

30 Sep 2025

Glenn

Its old but clean and close to the port they offer pick up from the airport and transfer to the ship.

Leisure Partner

4/10

Poor

29 Sep 2025

Chris

Sadly Fawlty Towers without the humour. Tired, decrepit, under invested in. Bed hard as a rock and squeaky. All topped off by an in house doof doof party blaring music till after midnight. Stay if no other options only

Partner

10/10

Exceptional

29 Sep 2025

Jijun

Will go back if visiting Firenze again. Best location

Leisure Family

8/10

Excellent

26 Sep 2025

Levaughan

This is nice property that is clean and convenient

Leisure Family

10/10

Exceptional

22 Sep 2025

John C.

Close to ship on embarkment! Offer shuttle directly to port terminal- clean facility!

Leisure Family

10/10

Exceptional

21 Sep 2025

Cici

We loved the location of the hotel so many charming restaurants and shopping nearby and we really enjoyed the town too. Great shuttle to the cruise ship the next day.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Catalina

I loved the location

Leisure Family

2/10

Poor

15 Sep 2025

MICHAEL

I PAID 130 EUROS TO BE COLLECTED AT THE AIRPORT AT 16.00 THE DRIVER WAS 1 HOUR AND 20 MINUTES LATE, HE HAD BEEN ISTRUCTED EO ARRIVE AT 17.00. I WAS GIVEN WHAT APPEARS TO BE A ROOM FOR HANDICAPPED. I AM 1.92 TALL THE SHOWER WAS 1 METRE HIGH. I AM NOT IMPRESSED.

Leisure Self

6/10

Pleasant

13 Sep 2025

Bryce

Great location. Great staff. Photographs of the rooms are generous vs. the reality. Beds are very hard and extremely uncomfortable. Was okay for what I needed.

8/10

Excellent

12 Sep 2025

GEORGE

It is a very old property. Aside from that we had a pleasant stay.

2/10

Poor

10 Sep 2025

Paul

Double booked

We were double booked and moved to a hotel which was nowhere near the standard of the hotel we booked.

Partner

6/10

Pleasant

09 Sep 2025

Keith

Booked 6 weeks in advance and a few days prior was told the hotel was overbooked. San Giorgio offered a refund or alternative lower class hotel 15 minutes away into the hills. Looked online and hotel we were moved to was half the price of the San Giorgio. Pretty good scam, book for 2xx /night and stay at another hotel that costs 1xx per night. Found two other couples at the hotel who had the same situation. Buyer beware!

Leisure Family

6/10

Pleasant

08 Sep 2025

deborah

The aircon was not effective, fortunately the toilet blocked and we were moved to a similar room where the air con worked! It was okay, no way deserving 4 stars though! If you just have one night before a cruise it is acceptable

Leisure Family

4/10

Poor

08 Sep 2025

Anna

Hotel very run down.

Leisure Friends

6/10

Pleasant

06 Sep 2025

James E

The location is nice, but the hotel is quite rundown. It needs a refurbishment.

8/10

Excellent

05 Sep 2025

Giovanna

Good hotel that’s within walking distance to train station and in close proximity to port
Was a little disappointed that our our room had lots of stairs to get to bed (would have been nice to know as I have some mobility issues )

Leisure Partner

10/10

Exceptional

04 Sep 2025

Robert

Great place to stay

6/10

Pleasant

01 Sep 2025

Pam

Elevator smelled horrible!!! Carpet did not fit and was clearly molded. Original room assignment was 2 floors with a metal spiral staircase. Carpet was in terrible condition and appeared dirty and faded. Bedroom was inconvenient and horribly hot. Furniture was too large for the room and you could not access the bed on one side. While I am handicapped I don’t need an accessible room but I could not navigate the staircase. We changed our room and everything was better. Newer carpet, no odor and on one floor. Breakfast was expensive at 10 euro each. Coffee was warm at best and the food selection poor. Basics only. However when you are in an unfamiliar country with not much around you take what you can get. Wait staff seemed short handed. After spending the day in Rome we stopped in the restaurant for ice cream which was advertised on the sign outside the hotel. After 20 minutes with no one coming to the table we left. The online pictures make the hotel seem far more grand than it is and all in all it was disappointing. Yes, we knew it was and old structure but did not expect what we received for something considered a 5-Star. I think it all depends where you are standing in the world as to the rating. We survived but would not recommend. The day we left for the ship there was yet another additional rather large fee.
I can understand the lack of free shuttle service from the Rome airport, well over $100, but the shuttle to the ship should have been included in the stay.

Leisure Partner

8/10

Excellent

01 Sep 2025

Lauren

Solid hotel for one night stay before a cruise

Leisure Self

10/10

Exceptional

18 Aug 2025

Maylyn

Perfect for one night stay and they provided transport to the cruise port. Staff was very friendly and helpful!

Leisure Partner

10/10

Exceptional

17 Aug 2025

Joseph

If you need a place to stay short term in civitavecchia this is an excellent choice. The hotel is conveniently located in the town . The property is immaculate. The staff is extremely helpful . The rooms are clean. The price is reasonable. The area is convenient to restaurants,shopping and the rocky beach. The area is safe to walk.

Leisure Self

8/10

Excellent

03 Aug 2025

Joseph

The property was nice and well located close to the cruise ship. The bed wasn’t very comfortable but it was a great place to stay.

6/10

Pleasant

31 Jul 2025

Emma

Needs some love as location very good

Very dated, walls were in terrible condition where previous guests had caught it with cases, bathroon needs some love, crack on bath I cannot believe it’s a 4* the upgrade was good, but looks like I would have got that room anyway according to my booking, man on reception was very helpful though, close to train station which is ideal for a train back to Rome

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Nyree

Good stay

Although I have stayed at better places, it was a good stay. The staff was friendly and warm. The room was clean.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Denis

Perfect place to stay pre cruise!

Leisure Partner

10/10

Exceptional

26 Jul 2025

Ana

Excellent location, great staff. Beautiful sites!! Can't complain.

10/10

Exceptional

24 Jul 2025

DANIEL

While the building is older it is very well attended and very pleasant. Great air con beautiful spacious bathroom and comfortable bed.
Mateo at the desk was very helpful but poor fuy was so busy in the morning they could probably use with one more staff to help.
The elevator at entrance for suitcase doesnt work well and its very inconvenient having to walk up w heavy suitcases. Worth looking into as it was the only negative part of my stay.
Also the 2 ladies at the bistro bar were delightful and very helpful with directions etc.

Business Self

10/10

Exceptional

23 Jul 2025

Verified traveler

This was a really nice place to stay before we left for a cruise. The staff were extremely helpful and accommodating, and they arranged a lovely dinner on their top floor restaurant for the 13 people on our group. Highly recommend!

Friends_and_family Friends

10/10

Exceptional

23 Jul 2025

Thomas

Very nice place

Leisure Family

10/10

Exceptional

22 Jul 2025

Juanita

Our European Cruise.

Our stay was everything. We had dinner after checking in at the resturant down stairs. Friendly staff and the ease of transporting us to the ship was an ease. They took care of everything.

Partner

8/10

Excellent

19 Jul 2025

Colleen

Property is a little run down & a kettle with tea & coffee making in the room would be nice. Take a medical sleep medication that uses hot water so kettle a bonus. More electrician plugs by the bed for phone/iwatch charging

Leisure Partner

10/10

Exceptional

16 Jul 2025

Patricia

Perfect restaurant was fabulous

Friends_and_family Friends

6/10

Pleasant

15 Jul 2025

Thomas

Breakfast was less than **. There had been some scrambled eggs but they would not refill and there was more than an hour before the end of the breakfast time.
The one pitcher of coffee was cold, though you could request a cappuccino.
The carpet in our room was badly stained.

10/10

Exceptional

08 Jul 2025

Luigi

Would definitely stay there again

Leisure Partner

6/10

Pleasant

07 Jul 2025

David

San Giorgio

The hotel was very tired. In real need of TLC.
Check out was ridiculously early at 10am.

Great position. Stayed there previously but it had gone backwards.

Partner

10/10

Exceptional

04 Jul 2025

Robert

Perfect for pre-cruise

The staff here is absolutely outstanding. Philippo, Matte, and Matteo were extremely polite, efficient, and helpful. Matte (Matilda) went out of her way to make everything comfortable and working well. She was one of the \"best ever\" hosts.This is a perfect place for a pre-cruise stay or any stay in Civitavecchia.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Andrew

Great location, nice people. I loved the breakfast options. They also had transportation to the cruise ship port and from the airport.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

David

This hotel was the perfect place to stay before boarding our ship. It was an easy walk from the train station & to the port. We enjoyed a before dinner drink on the terrace. We loved our stay.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Virginia Konechny

Hotel was nice , across from beach and walkable . Bed was hard though

Leisure Partner

8/10

Excellent

14 Jun 2025

Nicole

Lovely place and we had upgraded to the junior suite so we had an amazing balcony. Due to flight debacle, we did not get our full stay here, which was disappointing. Overall, with the little time we had here, it was nice.

Partner

10/10

Exceptional

14 Jun 2025

JESUS

Great pre cruise property!!!

Leisure Family

10/10

Exceptional

13 Jun 2025

Donna Woody

Their accommodations were perfect. It was in a very good area plenty of shopping and dining.

Leisure Friends

10/10

Exceptional

12 Jun 2025

Toby

It was a wonderful experience.

Friends_and_family Friends

8/10

Excellent

07 Jun 2025

Fernando

Room was a little older but convenient location. Requested airport pickup and it was an hour late

Leisure Family

10/10

Exceptional

06 Jun 2025

Peter

The staff and location of the property were great. The rooms, while a little old, served their purpose fine. The restaurant was good and it's staff were lovely, very helpful and attentive.

Leisure Partner

10/10

Exceptional

05 Jun 2025

William

Great hotel. Close to the beach. Nice suite with a balcony overlooking the ocean. Staff very friendly and professional. Nice buffet breakfast.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Nalia

Lovely night at this lovely place, the food was amazing and the views were great.

Leisure Family

6/10

Pleasant

30 May 2025

lorri

Customer service

The bed was uncomfortable, Also, I completed a form with flight information, .my telephone number, and account number for transportation for 3, total $197.93 the bus went on the incorrect day, the hotel refused to credit me any of the money towards transportation on the correct day, I was required to pay and a additional $173 all of this before I even arrived in Rome.

Friends_and_family Family

8/10

Excellent

27 May 2025

Candice

Interesting and unique hotel. Very convenient to cruise port in Civitivecchia.
Very ornate lobby.

The hotel lobby is NOT accessible. One has to climb a very lengthy steep staircase.
There is an elevator for luggage but not for guests.

Our room had a beautiful view. However, there was no kettle or coffee maker.
When i asked about this, was told thst each room had different amenities. I would have preferred a coffee maker to the view.

Also, our Air conditioner and several electrical outlets did NOT work. I spoke several times to the front desk staff about this on the evening we checked in. The desk clerk had no idea how to resolve the issue and stated there was no one there to check or fix it. As there was no A C I did not sleep well.
The next morning when i went to use the hair dryer after washing my hair in the shower and neither the hotel hair dryer or my own would work in the bathroom electrical outlet or one near the bathroom, I called to COMPLAIN !!! I was furious.
The same useless clerk as before came to our room. He didn’t have a clue as to how to resolve the problem.
This was now a crisis !! I had to DEMAND that something be done IMMEDIATELY as I needed to blow dry my hair. He called a person from house keeping. A lovely young lady came. She immediately knew what the problem was.
There was an electrical breaker switch that needed to be reset. Once she did this, all the electrical outlets worked. Both the Hair dryer and the Air Conditioner worked.

Leisure Partner

8/10

Excellent

25 May 2025

Carolyn

Nice stay before cruise

Good breakfast.good location. The shuttle broke down to port..but called other transportation.

Partner

10/10

Exceptional

20 May 2025

Kira

Great food around the hotel!

8/10

Excellent

18 May 2025

Logan

Great location. Close to cruise terminal.
Excellent restaurant. Staff very pleasant and helpful. Sea view loft room was spacious.
But room and was very old and in bad need of updating.

Leisure Family

10/10

Exceptional

17 May 2025

Jaime

Very good hotel and services to the customers

Leisure Family

10/10

Exceptional

13 May 2025

Darlene

Staff were very friendly. beautiful hotel but badly needs carpets replace and walls painted in the hallways and rooms

Leisure Family

10/10

Exceptional

12 May 2025

Wendy

The staff is so friendly, they made us feel very welcomed. The breakfast offering was a great deal for the price. They had a few American foods for breakfast such as eggs and bacon but the entire buffet was great. They make great cappuccino as well. We also had a wonderful dinner at the Bistro.

Leisure Family

10/10

Exceptional

06 May 2025

Chris

The room was very nice with a gorgeous view, the staff were wonderful, helpful and made the stay very memorable. The food was great and you won't get better service anywhere.

Leisure Partner

10/10

Exceptional

03 May 2025

MICHAEL

Very close to cruise ship transportation. Awsome balcony room with bedroom loft!!!

Leisure Partner

8/10

Excellent

03 May 2025

Kevin

Beautiful location for cruise port.

Partner

8/10

Excellent

01 May 2025

Jo-Anne

Staff were very pleasant and helpful.

Leisure Partner

10/10

Exceptional

29 Apr 2025

LUCIO FERNANDO

Excelente hotel

8/10

Excellent

26 Apr 2025

Marina

Good location, our room was a large family room and was okay but had a musty smell.

Leisure Partner

4/10

Poor

26 Apr 2025

Patty

We booked transfers from the airport to the hotel directly through their website and our bank was charged. The hotel maintained that they had no record of our booking and would not acknowledge proof to their face that the money had been paid and we should take it up with our bank. So we had to make yet another transfer with another transfer company to get to the hotel . Not cool and not professionally handled.

Leisure Partner

10/10

Exceptional

23 Apr 2025

Sharon

Check in was easy. Staff friendly and helpful! Lots to see and do close by!!

Leisure Partner

10/10

Exceptional

19 Apr 2025

CYNTHIA

Charming hotel and staff. Lovely breakfast.

Leisure Partner

8/10

Excellent

17 Apr 2025

Kurt

The bed was small and accessing the bed was somewhat uncomfortable

10/10

Exceptional

10 Apr 2025

franz

Great

4/10

Poor

05 Feb 2025

Verified traveler

DISAPPOINTING

Upon arrival we were disappointed to find out that our room was a a two level, steep staircase leading to the only bed in the room! bath and sitting area below. Asked to switch to a one level room but were told that there were none available. Shuttle to airport was booked so we were stuck schlepping our bags all the way to the port shuttle and waited nearly an hour for it to arrive . Not a great experience and the staff at the San Giorgio was not committed to assist with any of our needs. NEVER AGAIN!

Partner

10/10

Exceptional

30 Dec 2024

MARCOS

Excelente Ubicación

Excelente ubicacion para salir al crucero al dia siguiente. Y cuentan con servicio de traslado a la terminal de cruceros.

Friends_and_family Family

10/10

Exceptional

27 Nov 2024

saralyn

Let me check in early. Think the price from the hotel to the cruise terminal was high, but don't think they over that. Restaurant menu prices were different than charged.

Leisure Self

10/10

Exceptional

16 Nov 2024

Randy

I wanna come back again!

Beautiful location. Fantastic choice for a vacation with the train, groceries, and the port nearby. Classy, family friendly and affordable.

Friends_and_family Family

10/10

Exceptional

16 Nov 2024

marino