Name: Aurum Firenze
Address: Via Nazionale 8 A, Florence, 50123, IT

8/10

Excellent

21 Jul 2026

Jacob

Staff members were friendly and helpful
; booked a taxi for us to get to the airport. Room was small, but clean; good service; beds were made everyday. AC was not functioning well and it was rather hot. There was a small fridge, but no kettle for hot water or coffee.

Very close to train station and major attractions like Duomo Di Santa Maria, galleria dell Academia, Uffizi gallery, palaces Vecchio / Petti and Ponte Vecchio. All were within 15 minutes walk from Aurum Firenze.

Partner

8/10

Excellent

18 Jul 2026

Astrid

Good location. Travel family of 4. If you only need basics it is perfect. Breakfast was a surprise, it was fresh and good overall. Enjoyed to stay there just for sleeping.

Family_with_children

6/10

Pleasant

18 Jul 2026

Tiberiu

Hotel is OK, Location is great.
Breakfast is rubbish, cold scrambled eggs made a day before and the worst coffee I ever had

Partner

10/10

Exceptional

18 Jul 2026

Vicki

Very nice breakfast was included. Property was located close to the train station. They had an elevator. We had a nice stay!

Family

10/10

Exceptional

17 Jul 2026

YA JIA

Everything is good

Family_with_children

8/10

Excellent

17 Jul 2026

Lila

Great ubication

Self

6/10

Pleasant

16 Jul 2026

LIANG

Bathroom has odd smells.

Family_with_children

10/10

Exceptional

10 Jul 2026

Miguel

Good service and the room was clean

Family_with_children

8/10

Excellent

09 Jul 2026

edward

great spot to stay close to everything price was great only thing was a couple cool warm shower morning s hot water wasnt hot enough

Self

4/10

Poor

03 Jul 2026

Diana M

It was not entirely clean, the staff don't do much. Breakfast is from the day before. Air conditioning excellent.

Self

10/10

Exceptional

02 Jul 2026

Jessica

The property was clean and staff friendly. The only bummer was the reliability of the elevator, mostly just on the day we left, some of our group had to carry their luggage down 4 flights of stairs. But other than that it was a good experience.

Friends

8/10

Excellent

30 Jun 2026

David

Room was clean, breakfast was decent. In general, it was a good stay. Would likely consider staying again.

Family_with_children

8/10

Excellent

30 Jun 2026

Matthew

Honest review. The pros, the hotel location is great, near the station and all the attractions, the staff were super helpful and friendly, our room was on the small side but the bed was comfy and the bathroom nice. The breakfast was OK. The main con for us and I will qualify it by saying that we were at the hotel during a heat was that the aircon in our room wasn't great, only touched the edges of reducing the temperature and was noisy. There was also some noise from within the hotel. Overall a good hotel though and we enjoyed our stay.

Partner

4/10

Poor

29 Jun 2026

Felicia

We booked a quadruple room for 2 nights. When we arrived the young girl at the front desk checked us in and handed us the key. She didn't seem to speak any language, Italian or English! When we got to the room it had ONE bed! When we got back to the reception a guy told us that the shower is broken in the quadruple room and they are giving us the single room and another one for 3 people. Long story short we ended up separated into 2 rooms.... the windows were barely closing, shower was the smallest I have seen and the closet door is rubbing off the floor. The only good thing about the rooms was the location.

Family_with_children

8/10

Excellent

28 Jun 2026

Lindsay

Breakfast was included and there were many choices. The room was clean, easy access
to the train station and to the surrounding areas of Florence.

Partner

4/10

Poor

28 Jun 2026

Youngpil

I like the location, close to the train station and main attractions in the city. But room was very very tight and no desk or sofa in the room to sit down. Insulation was poor, I could next room talk and taking shower.

Family_with_children

8/10

Excellent

26 Jun 2026

Christine

The room was clean and the staff was extra helpful with touring suggestions. They were also helpful with directions.

Friends

10/10

Exceptional

26 Jun 2026

Salwan

Great stuff

10/10

Exceptional

24 Jun 2026

Jonathan

This was a great place to stay, especially if your planning, like we did, to take trips on the Train to other cities during the day!(for us, we went to Pisa one day & Venice another day)
Staff was friendly, and breakfast was amazing with the rooftop views.
Definitely would suggests this hotel, if your looking for easy access to the train system, and a nice walking distance to local attractions.

Family

10/10

Exceptional

24 Jun 2026

Matthew

Great property, very close to the train station. Room was clean and well maintained. It is very walkable to all the things in Florence. Very close to the train station which made things easy with bags. The staff were great and super helpful. Breakfast had good options. Our only issue was the level of light let in through the window (despite the blinds and window shades closed) overnight which made it a very bright room.

Partner

8/10

Excellent

23 Jun 2026

Vanessa

There were no amenities no cups or ice machine. The rooms were tiny, but served the purpose so it was at least clean and complementary breakfast in the morning was OK.

Family

8/10

Excellent

22 Jun 2026

Heather

Centrally located, close to everything we wanted to see as well as close to the train station. Simple but clean.

Friends

10/10

Exceptional

20 Jun 2026

Francis

Excellent location. Close to shopping, restaurants and attractions. Very close to Santa Maria Novella train station. Staff were very helpful and friendly. Room was immaculate and staff very attentive. Great breakfast included. Air conditioning was fantastic and easy to use. Safety deposit box included in room.

Partner

10/10

Exceptional

19 Jun 2026

Carol

The location is excellent. Close to the train station, shops and restaurants. Room was very clean. Breakfast was included. all good.

Family

10/10

Exceptional

19 Jun 2026

Abdul Rasyid

The view for the breakfast is divine, one side is overlooking the duomo while the other side is overlooking the mountain. Very beautiful! Not to mention it’s very close to the main train station santa maria novella if you have big luggage to stroll around, this is not a big problem at all. And the best part is, it’s not even expensive at all. Absolutely worth the money spend, you cannot go wrong with this hotel. Go for it!

Self

4/10

Poor

18 Jun 2026

Dean

Staff was great. Room was dirty and the bathroom smelled of urine. Our room was by breakfast room and was very loud in morning. I don't think we would stay here again. 4 star was too high of a rating.

Partner

8/10

Excellent

17 Jun 2026

HECTOR

No more coments

Family_with_children

10/10

Exceptional

16 Jun 2026

Christian

5 mins from train station. 2 min walk to Mercato Central, stores all around.
Breakfast from 7-10am. They keep it clean and they offer variety. Very nice staff.
100% recommended. Just be prepared for a very small shower :-)

Family

10/10

Exceptional

16 Jun 2026

Natarajan

Very good continental breakfast. Our room maintenance issue was not resolved.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Frank

Very good location 5 mins from train station and 15 minutes from the Duomo with lots of local restaurants. Room was cleaned every day and done well. Hotel room was very small with only just enough room to walk around the bed. Shower so small you could not bend over in it. Breakfast was very basic and did not vary at all in the days we were there. Had to pre book time slots for breakfast as the serving areas so small. No other amenities in the hotel.

Partner

8/10

Excellent

13 Jun 2026

Zuleika

Good enough for stay in and out of the room .
T

2/10

Poor

11 Jun 2026

Jun

Tiny room, lots of mosquitoes and bugs I got bitten in the face when I was asleep and the place is so stinky. The breakfast is so disgusting and uneatable.

Family_with_children

10/10

Exceptional

11 Jun 2026

Shuchen

The location was the biggest reason I chose this hotel; it's very close to the train station, making it convenient for a day trip to Siena and Pisa. All the viewpoints are within walking distance, so after lunch I could walk back to rest before continuing my sightseeing. I will definitely choose this hotel again next time!

Family

4/10

Poor

11 Jun 2026

Heath

Advertised breakfast, there was no bacon any day, scrambled eggs just one day out of three. Cheese ran out

No Internet

Rooms were like shoe boxes.

Shower door didn't close properly.

Definitely not recommended

Family

2/10

Poor

10 Jun 2026

Korilee

The room was filthy with stains on the floor and a used towel in the bathroom. I wore disposable slippers because it was that bad. The towels I assume were clean, although they looked dirty. This is not what I expected based on the other reviews. As for breakfast, the food handler prepares the food and gathers used dishes all while wearing a pair of gloves that are never changed. Ex. Placing bacon on a sheet and then grabbing yogurt. Another time making scrambled eggs with all the dirty dishes there and then washing tomatoes without washing hands. Plus, when we arrived for breakfast you had a choice of cereal, milk or coffee as the other items needed to be re-stocked. The lady making the eggs had to try to cook, clean tables, and replace the food. I don’t typically write reviews, but this place actually made me physically sick because of how filthy it was. This is not a place I would recommended anyone to stay. The workers are nice; however, they need more help and direction on food safety and cleanliness standards. I personally would give this place a one star. We stayed at a place in Verona that was a three star and it was beyond any of the four stars.

Partner

10/10

Exceptional

05 Jun 2026

Annie

Très bien situé, tout près du centre. Terrasse pour le déjeuner très agréable! Chambre bien aménagée et pratique.

Family

10/10

Exceptional

04 Jun 2026

KAREN

Limpia, ordenado y con lo necesario.

Partner

10/10

Exceptional

04 Jun 2026

Anne

Breakfast was sufficient and staff very pleasant.

Partner

8/10

Excellent

03 Jun 2026

Kathryn

Great location, lots restaurants shops nearby. Easy to access centre. Room modern reasonably clean but very small. Shower like a postage stamp.

Friends

4/10

Poor

02 Jun 2026

Cindy

Super dirty. The room was very smelly.

Friends_and_family Family

4/10

Poor

02 Jun 2026

Regan

Got bed bugs

Family

10/10

Exceptional

02 Jun 2026

Edith

Staff

Self

4/10

Poor

31 May 2026

Joanna

The only positive thing about this hotel was location and AC (that we didn't use much, since it wasn't too hot but it worked)
Condition is worse than bad; outlet in the bathrooms loose, mold, no shower gel and shampoo, no hand towels, broken closet's door. Don't count on breakfast: disgusting coffe (it should be a crime in Italy), not enough seats; microwaved bacon. My daughter wanted a tee and she was told to boil the water in the microwave. Hostel standard (no offense to any hostel)
I looked for the hotel with s breakfast to safe some time in the morning. We had a bad experience from traveling around Japan-it was hard to find a place to eat in the morning. Italy is different-you can get a good breakfast and coffee everywhere. Lesson learned.

Family_with_children

10/10

Exceptional

30 May 2026

Judy

We actually booked here last minute, I read some not so nice comments but the air conditioner Works fantastic you just have to set it we kept hours on 23 I believe and it was very cool we were there from May 1st to May 10th and it was very hot on some days and we were totally comfortable, the staff is extremely helpful, breakfast was great the regular eggs and they had bacon they had fruit coffee machine was great we got cappuccinos every morning they have rolls they had a toaster it was pretty good the place is what you make it and it's right near the train station to supermarkets, it was actually a great stay and we would stay there again.

Family

6/10

Pleasant

27 May 2026

Cindy

The room smelled pretty bad even with the windows open. There's also a bunch of mosquitoes flying around, but everything else was ok!

Self

4/10

Poor

27 May 2026

Reena

Not recommended . Breakfast was terrible. Room and bathroom were very small and dirty

8/10

Excellent

24 May 2026

Ali

The breakfast was not ok coffee machine not working

4/10

Poor

21 May 2026

Lawrence

Putting the bug in budget.
Avoid a room over the road on the first or second floors because there are no curtains and if you need a dark room to sleep, a guess it's tough? Shower space was absolutely tiny.
Beds comfortable and clean, basic breakfast with a nice view (though for some reason sitting outside was off-limits? why?!)
Only stay here for a night if you're in a bind, otherwise, seek something else. I guess you get what you pay for eh

Self

8/10

Excellent

19 May 2026

Sylvia

The evening adter 10pm manager on duty was very helpful!!! He was able to assist and provide everything we needed.

Sorry, I don't remember his name.

Thank you!

4/10

Poor

19 May 2026

Victoria

I broke out in hives because I’m allergic to the bleach used to clean the hotel linens. Was told there was no “hypo-allergenic” alternative.

Family_with_children

6/10

Pleasant

17 May 2026

Maria

The bed sheets had a yellow stain. Spent 4 nights and towels or bed sheets were not changed. There’s an awful smell from the bathroom and hallway. Morning breakfast was ok. Staff was helpful and location was great.

Family

6/10

Pleasant

15 May 2026

Carol

Nice to have a safe and refrigerator. Breakfast had a nice choice but the room was small and you had to sign up for a time. Shower was so tiny that you couldn’t bend over and had no light. Bed had no blanket- just a sheet.

Partner

6/10

Pleasant

14 May 2026

Esteban

good enough

Family

6/10

Pleasant

14 May 2026

Pauline

Ideally located to Santa Maria Novella train station, but didn’t hear any train traffic. I gave it a negative review as the bathroom stank of dampness that permeated into the bedroom as soon as you opened the bathroom door. Tiny shower, thank goodness I’m small. We asked the front desk on 3 occasions to fix the bathroom and was assured each time it was. I’m sure they just used air freshener to try to mask the odour. We were told they couldn’t move us as they were booked out. Average buffet breakfast, but they do a good picnic breakfast upon request, to take with you, if you’re leaving early for an outing. Nil tea and coffee facilities available in the room.

Friends_and_family Friends

10/10

Exceptional

13 May 2026

Rebecca

The room (303) was clean but small. The bed was comfortable, the air conditioning was great and the shower (though tight) had good hot water. Location was near the train station and a short walk to everything. Breakfast was amazing, with everything you can expect in a US hotel and more. Staff was helpful and stored our bags for a few hours after check out.

Partner

8/10

Excellent

09 May 2026

LIYING

The location is perfect, you can see the stunning view from the breakfast area. But if the breakfast items can be more choice.
Shower room a bit small

Friends

6/10

Pleasant

06 May 2026

Wing Hong

Front desk staff are helpful. Breakfast room attendants are good. Food is average.

Family

10/10

Exceptional

02 May 2026

Fernando

The location of this hotel is splendid. Just a few walk to SM Novella Train Station and very close to downtown

Self

6/10

Pleasant

01 May 2026

Stephanie

Our room was very small. The bathroom was very tight. The breakfast was so so. We had so much better.our other hotel in Venice. The breakfast room is tight and not much in pastries

Partner

6/10

Pleasant

29 Apr 2026

marcos

Location was fantastic however the room conditions are poor …towels has smell and old and we found insects that in bedsheets
Hotel itself is old and tired

Friends

6/10

Pleasant

27 Apr 2026

Melanie

This is a place where you sleep, eat and leave. There are no amenities, not even a lobby area to enjoy. There was the smell of sewer in the halls/stairways.

Self

2/10

Poor

26 Apr 2026

Robert

First of all, it is a 4 asterisk hotel, not 4 star hotel as Expedia shown. See the photo for yourself. It is more like hostel or bed&breakfast. If you are expecting anything like hotel, you might be disappointed . If you are not yoga trainer, The good thing is close to train station. For a quick night to catch early train, it might be work if the price is right. Another thing forgot to mention is the shower box. If you are not a yoga trainer, you might have real difficulty to use the shower.

8/10

Excellent

25 Apr 2026

Tara

Room was small, but very comfortable and clean. Staff were professional and polite … this includes those in reception, those who clean the rooms and especially the people who were running the breakfast area. Also really liked the location of this hotel … in easy walking distance of the station, the central market and the main retail area.

Self

10/10

Exceptional

25 Apr 2026

Carmen

Clean room and bathroom and confortable bed and pillows, perfect to be happy after a busy and wonderful day!
The location is very convenient and safe, with too many restaurants around.
No AC but if is cold outside you will be fine :)

Self

6/10

Pleasant

21 Apr 2026

Malak

Good location within walking distance to all the sights. Good choice of restaurants ok. Room very cramped but clean. Breakfast is very basic with limited choice. Staff friendly.

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Barry

Room was clean and the ac worked well. Large opening window to the street was nice. Great location to the train station and main attractions. Breakfast was poor. Very few items. Poor quality items and kept running out. Beautiful breakfast area - could easily be the best part of stay with a little effort.

8/10

Excellent

13 Apr 2026

Louise

Breakfast was ok but we found it difficult to get healthy food. There seemed to be a finite amount of fruit and yogurt (managed to get a yogurt one morning out of four). That said we opted for 8 am breakfast and might have had more luck earlier. Hotel was well located and felt really secure. I would stay there again.

10/10

Exceptional

12 Apr 2026

paul

Super clean room, modern, good shower and bed, nice and quiet, 10 minutes from the train station, breakfast was done in time slots and was ok maybe could have had more selection, staff were friendly, my only bugbear was the WiFi was really slow and i ended up using my hot-spot instead

Self

10/10

Exceptional

09 Apr 2026

Richard Alexander

Great simple place.

10/10

Exceptional

07 Apr 2026

Christopher

Clean room, convenient location, good breakfast

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

stacey

Windows head blinds that would not open so we never got to see outside. Shower was very small. You could barely move in the shower stall. There were only two large towels, no washcloths no hand towels and they did not change them the next day we had to ask for fresh ones received two bottles of water in the refrigerator the first day and never anymore the following days air conditioning unit worked well plenty of outlets clean facility. Breakfast buffet was OK, front desk young lady was very helpful and nice hotel was down the block from the train station so it was quite crowded but manageable.

Family

10/10

Exceptional

04 Apr 2026

Angie

The maid or the cleaning lady she is really nice and she cleaned my room very well, I am thankful for her!! I enjoyed my room I hope to get the same room again :)

Self

8/10

Excellent

03 Apr 2026

Robert

Breakfast was fine, rooms were quite small. No real common area other than the breakfast lounge upstairs.
A good base to explore Florence

Partner

6/10

Pleasant

03 Apr 2026

Francisco

When we arrive the front desk attendee didn't speak much Spanish or English. It was hard to understand him. Also our room was on the first floor and it was noisy. The breakfast was not good at all, the cook was taking out the fruit with her bare hands and the eggs you had to heat them up in a microwave

Family_with_children

6/10

Pleasant

03 Apr 2026

Colin walter

The hotel was ok, room very small no shamepoo, no kettle breakfast basic but ok

Partner

8/10

Excellent

31 Mar 2026

Alexandra M

Great breakfast, respectful staff and lovely bedrooms but the bathroom was not in the best conditions by my picky standards but good enough for price and convenience

2/10

Poor

30 Mar 2026

David

We booked and paid for a double room but were given a one full-bed room instead, which was very disappointing. When we went back downstairs to address it, we were told there were no other rooms available and that this was simply what we would get.

The shower was extremely small—so much so that even as a petite person, I couldn’t comfortably close the glass doors while showering. There was barely any space for our carry-ons, and surprisingly, no phone in the room to contact the front desk.

The walls are paper-thin—we were woken up in the middle of the night by a neighboring guest being sick. The breakfast was also a letdown, with stale and old food. While the view was nice, it didn’t make up for the overall experience.

To top it off, the front desk staff (particularly the main woman downstairs) was unhelpful and rude. Overall, not a stay I would recommend.

Pet

2/10

Poor

29 Mar 2026

Zuhair

I would like to share my experience following a recent stay at this hotel, which was, overall, very disappointing.

Upon arrival, I was unable to access my room as the door would not open and required maintenance. This resulted in an unexpected delay at check-in, which was particularly inconvenient after travelling.

Once in the room, several issues became apparent. The safe was not functioning, which limited the ability to securely store valuables. The room itself was notably small, and the level of amenities provided was minimal — consisting of only a bar of soap and a single towel.

The balcony was not in a usable condition, as it was unclean and appeared to be leaking. Additionally, the layout of the room was not particularly practical, with the television positioned to the side of the bed, making it difficult to watch comfortably.

Breakfast arrangements were also restrictive, with only two specific time slots available. The quality of the breakfast was poor and did not meet expectations.

I was also informed during my stay that the hotel was fully booked, which appeared inconsistent with the actual occupancy observed. This raised concerns about the accuracy of the information provided.

I had to wait for hot water to have showers.

The most disappointing aspect of the stay, however, was the level of service. Staff interactions felt abrupt and unwelcoming, with little effort made to assist or engage.

Honestly, this experience ruined my holiday.

8/10

Excellent

27 Mar 2026

Alan

Overall, we were happy with the stay. Few additions could have made difference but for short stay no complaints. Although the breakfast is free and placed at the top which was the best. However, it is small and can be too crowded.

Family

6/10

Pleasant

22 Mar 2026

Morgan

foul smell

Friends

6/10

Pleasant

21 Mar 2026

William

Only Shampoo, no body wash. Oragen juice dispenser spits water. Way too many noise and fights on the street.

Partner

6/10

Pleasant

16 Mar 2026

kevin

It's clearly a block of flats that has been converted to a hotel. My room was a bit cramped but for a few nights, I could live with it. There is a slight smell which in high summer is likely to be prominent. If you don't expect a 5 star experience, then it's OK. My room was clean, the staff friendly enough and walking distance to all the major sights. If I was back in Florence, would I stay there again, probably not, but I've no real complaints. Just don't expect too much and you'll be fine.

Friends

4/10

Poor

14 Mar 2026

aleksandre

The internet doesn't work everywhere. The rooms are dirty, it's better not to even go there for breakfast.

Friends_and_family Family

8/10

Excellent

14 Mar 2026

Mark

Clean room friendly staff handy area

Self

8/10

Excellent

09 Mar 2026

Marettes Bernal

Location is great, breakfast included and that is great but the coffee machine did not give hot chocolate. Staff ate friendly. Very close to the Terminal and Mercato Centrale and Duomo Florence👍👍

Family

10/10

Exceptional

28 Feb 2026

Marcos

It was near the train and next to awesome places. The view if you get a balcony is so cute and peaceful

Self

10/10

Exceptional

28 Feb 2026

Jonathan

Room was great. Excellent location.

Self

10/10

Exceptional

26 Feb 2026

Rattana

Everything was good! I’m happy with the hotel.

Self

10/10

Exceptional

18 Feb 2026

Oluwademilade

I was there for three nights and had no issues. Staff were very polite, the rooms/bathrooms were clean and the hotel itself is in a good location. I would say, however, that I was by myself and the room could be slightly cramped if two people (even though double bed was comfortable). Would recommend if you’re looking for mid-budget hotels.

6/10

Pleasant

07 Feb 2026

John

Yes, to both questions. Wi-fi needs work.

Leisure

2/10

Poor

28 Jan 2026

Wei

We stayed two nights in mid Jan. I am very disappointed with this hotel. It is 4 stars on Expedia. I would think it is self-reported 4 stars. The owner probably equipped it with a few checkbox amenities such as a safe, a \"mini bar\" and so on to claim it.

1. No reception standing at the front desk (it was 11:30 in the morning). The street door was locked until ring a bell.

2. Immediate sensed an unpleasant smell in the lobby, as if someone just had a smelly meal.

3. The room key card is laminated with the room number for re-use. It is dirty and worn out.

4. The room was very code with a wall AC unit off when we entered. Also, the room had a very strong bleach smell. It took a few hours to warm the room up.

5. The WiFi did not work at first. Wanted to ask the front desk but found out that the phone was broken.

6. The room is very small, barely holds the beds with no much additional space. No table and no chairs.

7. The wall AC unit barely kept the room warm with max fan. It is extremely loud. You feel as if in an engine room or an airplane.

8. No cup or glass

All in all, 4-starts is a scam in my view. If you expect a 4-stars or 3-stars, skip it. If you see a deep discount, don't fall for it. Expedia really should downgrade this hotel.

Leisure Family

8/10

Excellent

24 Jan 2026

Chin kin

Room is perfect for single or solo traveller,nice location easy to get on train station.

Self

10/10

Exceptional

03 Jan 2026

Janice

9 day stay. The property hit my must-haves! Central location, clean, affordable, and safe. 5/5 in all these areas! There is nothing they can do about dirty streets but the filth did not cross the threshold. T2 tram from the airport is 2 blocks away. The central market is 2 blocks in the other direction. Key card swipe after dark. 24 hour desk service. Breakfast on the 5th floor with views. Very courteous staff. The only complaint is breakfast tables are cleared very quickly while I went for a americano refill. Will definitely return here.

Leisure Self

10/10

Exceptional

15 Dec 2025

Miolasy

The room was okay. For the price can’t ask for better. Everything work fine, fully equipped, and breakfast included with very good choices of items and coffees. I will return to this place if I have another opportunity because the staff it’s very friendly, very close to the train station and with lots of restaurants and stores around.

Leisure Family

10/10

Exceptional

10 Dec 2025

Barney

Fantastic location, exceptionally good staff, situated close to all amenities, shopping , public transport, site seeing, highly recommended

Leisure Self

2/10

Poor

06 Dec 2025

Anees

Amenities, breakfast, smelly dingy room