Name: La Contessina Residence
Address: Via Faenza, 71, Florence, 50123, IT

8/10

Excellent

31 Jul 2026

Melanie

It was a good stay. Very close to everything, we just wish the water pressure is stronger in the shower and there is tv.

10/10

Exceptional

15 Jul 2026

Jayne

The room was super clean, location was great, and felt safe even late at night. The only reason I didn’t give it 5 stars is because it was quite noisy at night. Being right on the street and above the main entrance that was locked at 7pm, I heard every time someone entered the property in the evening and some sort of pounding from the restaurant kitchen all day. That being said, it was a great value and beautiful property and would definitely stay again.

2/10

Poor

12 Jul 2026

elizabeth

The room was full of mosquitos it was impossible to sleep at night and the Ac didn’t work properly.

Family

10/10

Exceptional

11 Jul 2026

JUNG KI

Everything about my stay was satisfactory.

Family_with_children

10/10

Exceptional

03 Jul 2026

asha

-

Family_with_children

10/10

Exceptional

29 Jun 2026

Lou

Good value, great staff and parking make it good place if driving.

10/10

Exceptional

27 Jun 2026

Alicia

Spacious room. We didn’t use the kitchen but it was equipped with stove, fridge, microwave. The shower was small and the shower floor was very slippery with an incline; could benefit from non-slip application. The courtyard was cute and the security entry was appreciated. Doable 2.5 block walk from train station. Restaurants steps away from property gate. I’d stay here again.

Friends

10/10

Exceptional

10 Jun 2026

darcy

Our room was spacious and comfortable, equipped with good air conditioning, and very conveniently located steps from the Duomo, a great market, and other famous attractions. The Staff were friendly and very accommodating. We were very pleased with choice, and would book there again if returning to Firenze.

Partner

10/10

Exceptional

10 Jun 2026

jean-paul

Localisation idéale. Malgré que ce soit dans le centre endroit est très calme. Petite terrasse intérieure des plus agréable.
Staff bienveillant et aidant

Family

10/10

Exceptional

10 Jun 2026

Erin

Very friendly staff! Clean spacious room.

Family

8/10

Excellent

24 May 2026

scott

Great location. The walls are a bit thin and we could hear people the attached room. Everyday we listened to a brilliant piano player practicing. This may bother some people, my wife and I enjoyed it immensely.

I’d stay there again.

Partner

6/10

Pleasant

19 May 2026

chun ling

Large apartment, super high vaulted ceiling with loft. However poor sound proofing u can hear someone snoring in the next room. Also southern maybe a piano studio in the basement started playing from 7:30am. Also our room is right behind the front desk, people stated rolling their luggage for storage right in front of our door which is super loud. Also could be just our room but the layout is weird. The only bed is in the living room right next to the kitchen and the only sofa is in the loft upstairs. If the bed is placed i the loft level will help a lot with the noise coz all the sounds seems to leak from the doors.

Partner

10/10

Exceptional

16 May 2026

steven d

Nice room, but very thin walls. Lots of noise from other rooms. Fortunately didnt continue very late. Great location.

8/10

Excellent

16 Apr 2026

John

Central location. A few minutes from the train and tram. Less than 10mins walk to the main sights

Self

10/10

Exceptional

14 Apr 2026

Tamar

we didnt cook but everything was there

Friends

10/10

Exceptional

05 Mar 2026

Marie

This was our best stay in Italy - Great walkable location, plenty of space for our family of 5, quiet and secure.

10/10

Exceptional

26 Jan 2026

ian

Fabulous room plenty of space and only a stone’s throw from the station

10/10

Exceptional

31 Dec 2025

Sudhir

Very comfortable and great location

6/10

Pleasant

05 Nov 2025

Wesley

Dissappointed to find that even though the room was advertised with A/C it didn't have any A/C available in the room. There was only a unit that blew hot air.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Theodore

Clean.
Helpful staff.

10/10

Exceptional

27 Sep 2025

Cheryl

Great little spot. Roomy, clean, and very friendly. Did not have nice views from our room but did that really matter - no. We would go back.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Xiangyang

Comfortable apartment, best location. Genuine helpful front desk staff.

Partner

10/10

Exceptional

10 Sep 2025

Myuna

Loved my stay at Residence La Contessina! The staff was so accommodating, and the place has that authentic Italian charm that makes the experience extra special.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Nicholas J

Great location for station

Near to the train station, great location if you have an early start.

Partner

10/10

Exceptional

17 Aug 2025

Ashish

Excellent location. Very clean rooms. Very helpful staff.

Leisure Family

10/10

Exceptional

09 Jul 2025

Christopher

Great large studio room with kitchen facilities, close to centre of Florence and convenrion centre

Business Self

10/10

Exceptional

07 Jul 2025

Jamie

My kids and I would love to come back!

It was better than we could have expected - we didn’t want to leave!

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Fiona

Conveniently located, easy check in process, good communication with front desk.

8/10

Excellent

14 Apr 2025

Anuj

Conviniently located near the station and walking distance to duomo. Rooms are quite spacious and basic amenities are provided including kitchenette.Good value for the price.

Leisure Family

10/10

Exceptional

13 Apr 2025

James

Beautif

Beautiful hotel, great location, staff and owners were great. One special touch upon taking out luggage from storage, a bathroom was available for use.

Partner

10/10

Exceptional

15 Mar 2025

Anthony

Location, location, location

Third time staying here. The location and the full kitchenette make this a find for the price. Close to the train station, central market, nice restaurants, the duomo and other popular sites. Apartment is clean and staff are friendly and helpful.

Partner

10/10

Exceptional

21 Jan 2025

Siddhartha

Location was perfect. Staff were most helpful. Maybe some amenities like shampoo, shower gel could be provided in bottles instead of the little sachets, and bedroom slippers could also be included

Friends_and_family Family

6/10

Pleasant

06 Jan 2025

Sam

didnt know there was a shared common space in the kitchen/living room. there was also a slight smell in the common area. beds were a little stiff and hot water ran out quickly. other than that, everything else was perfect.

8/10

Excellent

04 Dec 2024

Melissa

Great little apartment complex tucked away but still close/walking distance to the centre/main attractions. Apartment came with a kitchenette (though this wasn't included in our booking) and second bed and lounge area on a mezzanine.

Leisure Family

10/10

Exceptional

04 Dec 2024

Alida

For the price and location. This was a very comfortable and affordable option. The staff was very helpful and communicative whenever we had questions.

Leisure

8/10

Excellent

06 Nov 2024

Scott

The property was very well located and walkable to all the major sites. Check in was seemless and front desk staff was very helpful. The room was a little dated but as an apartment it had a full kitchen and a separate loft bedroom for my daughter. great choice of hotel for a very reasonable price. i would stay there again.

10/10

Exceptional

31 Oct 2024

Stanley

Great experience overall, thank you!

10/10

Exceptional

27 Oct 2024

Jodie

Lovely accommodation

Lovely property close to Santa Maria Novella Station. Clean, double glazed windows cut out street noise.

Friends_and_family Friends

8/10

Excellent

17 Oct 2024

Huma Shamim

Good and comfortable stay with family. The location is amazing being very close to the main station. Also there are plenty of places to eat outside. The staff was quite helpful and friendly. The only discomfort felt was that the room was a bit warm. The refrigerator temperature was also a bit high and did not help much to store the food items kept in it.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2024

ZAKA

Lovely and pleasant stay

Very helpful staff, very comfortable room, PHENOMENAL location.

Friends_and_family Family

10/10

Exceptional

25 Sep 2024

Anthony

Easy check in. Nice staff. Accommodations were clean and orderly. It was one of the few rooms available for a last minute booking so the price was more than we would expect to pay. But it slept 3 people with a kitchen and fridge.

Partner

10/10

Exceptional

20 Aug 2024

Inderjit

Very good. Excellent location. Staff very helpful.

10/10

Exceptional

19 Aug 2024

Hope

What a great location! We loved the stay!

Leisure Family

10/10

Exceptional

02 Aug 2024

Wilburn

This is quite possibly the best place to stay in all of Florence! Once we checked in I was blown away at how cozy and wonderful everything was, it was like a little cottage in the middle of the city, an easy 5-10 min walk to EVERYTHING, if and when I ever return to Florence I WILL be staying at this place again, I HIGHLY recommend!

Leisure Family

10/10

Exceptional

04 Apr 2024

Benjamin

A quiet, clean and comfortable spot right in the heart of the historic center of Florence. It’s fantastic to have a kitchen and some space to spread out in and the staff was very friendly and helpful. I’ll be back!

8/10

Excellent

25 Nov 2023

Heather

This was a great location and friendly staff. Only issue was we could hear a lot of music and voices from other apartments.

Leisure Partner

10/10

Exceptional

20 Oct 2023

Maryann

This was a real Hidden black gem that I would love to go back and visit again

8/10

Excellent

20 Oct 2023

Andrew

Great location, older property

Great location near the train station. Older property, stayed in an apartment. Difficult to find appropriate power points for international adaptor they are mainly 3 prong, found one 2 prong adaptor in the kitchenette. Very helpful customer service, we wanted to leave our luggage early to go on a day trip to Pisa and they were able to accommodate even though it was 630am.

Friends_and_family Family

6/10

Pleasant

15 Sep 2023

Ngoc

First time at Florence

It is little difficult to find the hotel because it’s inside of a big door that was closed during business hours. Have to use an antique key yo enter the room. The hotel bathroom shower is very small that not easy to move around when we shower. Noise from upstairs until midnight and early starting at 6. When we complained the hotels staffs said they don’t owe the upstairs properly so they can’t do much about it. I would rate this hotel 2.5.
Hotel staffs are very friendly and hotel location is good easy to access to the train terminal

Partner

10/10

Exceptional

05 Sep 2023

Dawn

Great experience, the staff was very friendly and helpful. The location was great, we were close to everything we wanted to do. We would stay again, thank you.

Leisure Family

10/10

Exceptional

27 Aug 2023

Tammy

My stay was excellent and would stay again and would recommend it to others.

Leisure Self

8/10

Excellent

22 Aug 2023

Arturo

The property was close to everything in the area, very close by the train station. The staff was very accommodating for a late check in.

8/10

Excellent

01 Aug 2023

Jaime

Place is ok ask for a taxi for the morning never showed up

Leisure Family

10/10

Exceptional

01 Aug 2023

Juan Antonio Sánchez

Nice, clean and very spacious

Leisure Family

8/10

Excellent

19 Jun 2022

Diana

Wonderful spot, just a couple of blocks away from central market and train station. Staff very friendly and helpful.

Leisure Partner

2/10

Poor

30 May 2022

Jamil

Not recommended. This is rip off. Bed is not steerable, one pillow, no TV, kitchnette was locked, no tissue, one bathroom no shampoo or conditioner. Breakfast was so so.

Leisure Family

10/10

Exceptional

17 Feb 2020

Terence

Beware of thin walls & mosquitos.

Great location. Family trattoria next door is excellent. Had some issues with mosquitos (in February!) and over-heating. Front desk is commendable in working that situation. Maybe mosquito net around bed would be handy.

Partner

10/10

Exceptional

03 Jan 2020

Verified traveler

Great stay!!!

We had a wonderful time. The hotel location was within walking distance to most attractions. Great restaurants nearby. Parking onsite was safe and convenient!

Friends_and_family Family

10/10

Exceptional

30 Nov 2019

Ooi

Excellent location, friendly staff, comfortable size room accommodates 3 adults. Would stay again if returning to Florence.

Leisure Family

8/10

Excellent

14 Aug 2019

Sarah

Pros
Helpful staff and hotel was walking distance to the main sites like the Duomo. Room was well equipped and concierge was helpful in booking the Uffizi
Cons
Really thin walls and creaky stairs
Everytime my neighbor woke up and walked down the stairs, it would creak noisely. It might help to get it oiled.

Leisure Self

8/10

Excellent

19 Jul 2019

mahyar

Good location nice room and helpful front desk

Family

10/10

Exceptional

10 Jul 2019

Verified traveler

EXCELENTE UBICACION, PEGADO A LA CENTRAL DE TRENES.

Leisure Family

8/10

Excellent

01 Jul 2019

Dennis

The place was fantastic and the room was spacious. The only downside was when you leave the room, you need to give the key to the front desk (which in turn, turns off the electricity - key card ). And it was way too hot in the room to sleep.

Family

2/10

Poor

16 Jun 2019

Daniel

No WiFi. Old furniture. Poor over all

Too expensive for what it is. WiFi almost never worked. Poor condition.

Family

6/10

Pleasant

06 Jun 2019

Verified traveler

Nice location so so rooms

The people in the reception were very helpful, however, the room in old, we got 2 beds, very small and when you sit on the edge of the bed it almost flips, the WIFI is very weak. we got a room with street window which was very laud..

Family

6/10

Pleasant

16 Apr 2019

Verified traveler

Very convenient to the older part of Florence. Hotel sits in the center of a block of buildings and must be reached through a narrow covered walk/driveway. Limited parking which is very challenging to reach. No elevators. Air conditioning inoperative because \"not the season yet\" even though the weather was warm. Opening the windows led to many mosquito bites..

Leisure Partner

4/10

Poor

07 Oct 2018

MICHAEL

Poor Quality

Very uncomfortable room. TV did not work despite the management saying they would fix it for THREE DAYS. dangerous stairs to bedrooms in all rooms and not shown in advertizing. Pillows are rock hard. Bathroom shower fit for midgets. Overall this hotel is over priced for dated and dull rooms.
Management were indignant upon complaints.

Partner

10/10

Exceptional

01 Oct 2018

David

Spacious apartment with quiet, pleasant surroundings in a convenient location. Breakfast buffet, which was included, offered a good variety of food, and made to order coffee drinks. The staff members at the desk were very friendly and helpful.

8/10

Excellent

31 Aug 2018

Marylyn

A place to keep going back to

This is a beautiful, historic hotel with high vaulted ceilings. It styles itself as 'a home away from home', justifiably so and I want to return. The staff care about everything. The location is great, being in between Santa Maria Novella station and the main sights of Florence. A restaurant very close by sold delicious Florentine dishes.

Partner

8/10

Excellent

22 Aug 2018

Stephen

Great location, quiet, safe: walking distance to all the sites and train station, grocery store and endless shops right outside your door. Very clean, but not the most comfortable - itchy blankets, twin bed pushed together to make Queen size, slow running shower. But very good air conditioner. Nice continental breakfast: croissant, yogurt, fruit, pastries, eggs, cold cuts. Sofia at the bar makes a great cappuccino. If you need to use the kitchen they charge $25 Euro to unlock the cabinet to use the pots, pans and dishes. Good gas stove, working TV with some English channels. Staff is attentive but gives you your privacy. Great for kids. Would stay there again.

8/10

Excellent

15 Aug 2018

LOUISE

Pleasant

Lovely apartment clean and very close to restaurants sights and train station, however they requested an extra 25 Euro for the use of the Kitchenette in the apartment and locked all utensils away and switched the fridge off until payment. Can’t understand the need for this when families book an apartment to suit their needs on holiday.

Family

8/10

Excellent

30 Jul 2018

Cary

Charming property. Staff very friendly. Roomy room.
Breakfast very limited and no changes from day to day.
Excellent location within walking distance of all major landmarks and train station.

8/10

Excellent

02 Jul 2018

Cindy

Good family site

Worked well for our family of five. Good location. Easy access. Would have cooked more if the refrigerator and oven had worked.

6/10

Pleasant

30 Jun 2018

Verified traveler

OK for a short stay

This hotel has seen its better days. It was sufficient for the short stay we needed, but I wouldn't want to stay very long. It's described as air-conditioned, but the unit in the room just gave off room-temperature air. I had a hefty number of mosquitoes in the room--and they actually provided electronic mosquito repellers, so it is clearly an ongoing issue. The shower drain was so slow I cold only turn the water on for brief periods of time. The bed was comfortable, and the guys at the desk were friendly and helpful.

Friends

10/10

Exceptional

11 Jun 2018

Verified traveler

Owner parked and unpacked our 9 passenger van for us in the rink car park off of a narrow alley. Facilities in old part of city were very nice!

Family

4/10

Poor

30 May 2018

Marge

Great location - Adequate Bfast - Bad Staff

GOOD: The location is the absolute best part. It is close to restaurants, train station, Duomo, and shopping. ADEQUATE: The rooms and breakfast - read more for detail. BAD: The staff - read more for details. DETAILS: The breakfast was pretty good. Nice selection. The rooms have a lot of stairs to climb. This is NOT the place to stay if you have trouble with stairs. You will have to climb stairs to get to the bedroom and then up and down to the main area and bathroom. The stairs are big fun at night (not). The room was clean. The bathroom was adequate. We reserved a room with two double beds, and got a room with two twin beds that were pushed together and a sofa that made out into a bed. A sofa bed is not a real bed - had a 4\" mattress. When I complained about the sofa bed, I was yelled at by the housekeeping staff. The beds are a single 5” mattress that is very, very firm. The pillows are about 2” thick. Besides the bed, we had a problem with the TV. At random, sporadic instances, it would start beeping. Happened all night long and through the afternoon. When a “technician” came in, he turned it on and turned it off and declared it “fixed”. When I explained that operation wasn’t the problem, it was the beeping, he shrugged his shoulders and said, “I don’t know.” When I mentioned it to the front office staff, they didn’t care either. The final problem was the toilet. It would just run and run, when I mentioned this twice, no one cared.

10/10

Exceptional

21 May 2018

Claudia

Lovely studio appartment and very good shower.

8/10

Excellent

27 Apr 2018

Verified traveler

Nice Place

Location and staff were absolutely wonderful. My wife and I are older, so, the stairs were a little tough to take and the beds and couch could have been a little more comfortable, but, that's just us. The staff really were helpful with anything you needed.

8/10

Excellent

02 Apr 2018

Verified traveler

Family Apartment suited us well

This is a family run business that has apartments with a loft above with a twin bed and a double bed...and a double bed on the lower level. This was roomy and fit our needs well. We went to the restaurant next door and it was good. The following night, we asked about another restaurant to venture to and they gave very good recommendations...happy. They are eager to please and happy to help. There location is very easy to get to from the train station.

10/10

Exceptional

18 Feb 2018

John

Excellent

Excellent throughout. Staff so friendly and welcoming.

Partner

6/10

Pleasant

11 Feb 2018

aruge

Perfect for locations.

The location was amazing. 5 mins from station and 5 mins to Doumo.

Staff was ok. Seemed helpful but not cheerful. Didn't do too much talk.

Rooms were frezzing. It ages to warm up.

10/10

Exceptional

05 Feb 2018

Verified traveler

Great stay in Florence

The staff could not have been more accommodating and friendly. My son had stayed here in the past and recommended it. Location was great and room was nice. Hope to stay here again in the future!

10/10

Exceptional

09 Dec 2017

claude

Rebooked for 6 more nights

Excellent location, great front desk staff. Reasonable price.

Partner

8/10

Excellent

24 Nov 2017

Yuri

Private residence in the old town of Florence

An apartment with parking as a cosy private place middle in the old town in Florence. Everything is in walking distance, the cathedral, other churches, but also galleries, restaurants and shopping places. The rooms have a lot of space, however, the breakfast is not optimal. Car parking is not free, and it makes the stay more expensive.

6/10

Pleasant

12 Nov 2017

Barbara

Great location...with nice related restaurant

Location very good...and their restaurant La Sosta Delle Contesse also very good.
However...one or two elements regarding the actual room we felt could be improved.
Staircase leading to bedroom could be an issue for some clients with mobility issues. Quite narrow and steep. Noise from adjoiining apartment ...wall’s seemed particularly thin. Shower area could do with a refurb...everything was clean and kitchen area seemed fairly well appointed ...al though we didn’t fully use.

Partner

8/10

Excellent

10 Nov 2017

Marie

Nice centrally located

Within walking distance to the station and most sites. Several restaurants nearby as well. The staff were very friendly and helpful with questions during our stay. Having access to a refrigerator and microwave was great so we could have some meals at the hotel. The stairs to the bedroom were steep and may be a problem for those with mobility issues but it was fine for us. It was a little warm in the room- we managed by opening the windows.

8/10

Excellent

28 Oct 2017

Verified traveler

Great location, safe and a feeling of old world Italy. The staff were very pleasant and helpful.

8/10

Excellent

25 Oct 2017

Verified traveler

Only there one night, but good for a longer stay because of the kitchen.

10/10

Exceptional

15 Oct 2017

Regis

magnifico la contessina

This is a fantastic place and next time I go Firenze I will most likelly book at this hotel again. We had breakfast and dinner included in our package and even with a limited choices on the dinner menu we ate very well for 3 consecutive nights and enjoyed our dinner. Potential improvements to get a 5 rating: please please upgrade to magnetic cards... keys are outdated

Partner

8/10

Excellent

14 Oct 2017

Eleanor

Nice and safe close to all the sights

Enjoyed our stay. Nice and quaint and the staff were very friendly.

6/10

Pleasant

13 Oct 2017

Verified traveler

avoid room facing street

room facing the street very noisy due to very thin windows.

8/10

Excellent

08 Oct 2017

Julie

Clean, comfortable hotel in a great location

This hotel is just a few blocks from the Santa Maria Novella train station, the Duomo and some of Florence's fantastic street markets. The hotel is set back from the street so it felt like a quiet haven, separated from the throngs of tourists. The staff was friendly and spoke English. They gave us a map and marked the location of everything on our \"must see\" list. The room was equipped with a kitchen (cost to unlock the cabinet of dishes is 25 euros). Our room had a small living area, bathroom and kitchen, with a comfortable queen-size bed upstairs in a loft. My only negative comment is that there were no screens in the windows, so opening them ushered in a few mosquitoes. I would stay here again.

8/10

Excellent

05 Oct 2017

Liz

I think this must have been self catering accommodation at some time. It was very spacious and clean the bed was very comfortable.

10/10

Exceptional

18 Sep 2017

Verified traveler

Great location..just blocks from shopping and sights.

10/10

Exceptional

15 Sep 2017

vince

very nice ambiance ... large room .... comfy ..

very nice overall ... would stay there again ... excellent restaurant attached ... highly recommended

8/10

Excellent

14 Sep 2017

Verified traveler

Great hotel, but horrible wifi

Pros: great hotel and location close to train station and main market. Staff were nice. Room was clean and space was large and comfortable. Cons: Horrible wifi. The breakfast wasn't that great either.

10/10

Exceptional

13 Sep 2017

Verified traveler

Very good without half board

Don't go for dinner option. Menu is limited. Otherwise very good place. I give 5 stars

Partner

10/10

Exceptional

30 Aug 2017

Dantes

Great experience and very close to Termini station

Great service staff Paulo and Domenic. Always helpful. 3 minute walk from train station. Good size room with kids bedroom on main level and master bedroom up a few steps. Washroom clean and breakfast service awesome with Cappuccino and also has its own restaurant with good selection of food and service.
Would surely recommend this residence. Very centrally located.
Dantes family
Canada

10/10

Exceptional

22 Aug 2017

vikki

LOVE THIS PLACE!

I would recommend this hotel to everyone. The people they have working there go way above and beyond. I was tired and frustrated with traffic when I arrived. The desk clerk went well beyond to get my car into the correct parking location- don't know what I would have done without him-Note: Not only the first guy... EVERYONE else did the same!- friendly- happy - such a nice staff!!! Highly recommend this place:)

Partner

8/10

Excellent

17 Aug 2017

Verified traveler

Great location, lots of space!

Pros
Great location- close to train station & attractions are walkable
Loads of space in the room and includes fridge and microwave (3 level apartment)
Nice staff
Cons
A bit dated interior
Breakfast ends at 9:30