Name: Grand Hotel Baglioni
Address: Piazza Dell Unita Italiana, 6, Florence, 50123, IT

Grand Hotel Baglioni

Florence · Italy

Piazza Dell Unita Italiana, 6View location

100 reviews shown

10/10

Exceptional

19 Jul 2026

Maeve

Absolutely beautiful hotel with amazing staff. The room was fabulous! The roof top bar was a wonderful addition!

Partner

8/10

Excellent

13 Jul 2026

Fausto

This is a well located hotel for the station and all the key points of interest in Florence. Everything is walkable. The Hotel is a little tired and the layout is awkward but overall acceptable. No gym. There is a spectacular roof terrace.
Parking is extortionate but not necessarily the hotel's fault - one could argue that Expedia should warn the buyers that it will cost €65 a day so that this can be added to the room cost for comparison.
I would return for a short stay, but without a car.

Family_with_children

10/10

Exceptional

12 Jul 2026

Mohamad

The front desk staff is excellent. The hotel is conveniently located .2 miles from the train station. The rooms are newly renovated and very nice. The location is perfect for walking distance to the Duomo and Ponte Vecchio. Lots of great restaurants are very close.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Janette

It was a long trek to our room but did enjoy the courtyard view. Loved the history of the place and the rooftop view was awesome.

2/10

Poor

09 Jul 2026

LEE FONG JENNIE

I chose this hotel for its excellent location and paid a premium expecting a comfortable 4-star stay. The location is genuinely very good and the views are beautiful, but the overall experience was disappointing.

The biggest issue was the construction noise outside. It started early in the morning and was so loud that it felt like staying next to a construction site. Guests should be told about this before booking.

Breakfast was also underwhelming. The selection was limited, and one member of staff made us feel rushed. I booked partly to enjoy breakfast with the Duomo view, but instead I felt discouraged from sitting there and enjoying it.

The shower room was another problem. It did not feel practical or comfortable for a hotel at this price point, and it really affected the overall impression of the room.

Communication could be better too. As Expedia Elite members, we were given the option to request late check-out, but when I asked reception, I was told it was absolutely not possible. I understand this may be subject to availability, but the response felt dismissive.

To be fair, some staff were lovely. One rooftop staff member kindly suggested places for night photos, which we appreciated. Most reception staff were polite, but one receptionist’s attitude was particularly unpleasant.

The free minibar was a nice touch. This hotel has great potential because of its location, but the service and management details need improvement.

Family

10/10

Exceptional

07 Jul 2026

Aparecida

This hotel is the best , localization, staffs, rooms size and cleaner, I recommend

Family_with_children

10/10

Exceptional

07 Jul 2026

KATHY

Good location for train traveler .

Friends

10/10

Exceptional

06 Jul 2026

Frank G

The location could not be more central to the major sights of Bologna. The property is extremely well maintained and appointed. The staff is very helpful and attentive. I would certainly recommend the property.
For the drawbacks. Driving to and from the hotel is somewhat of a challenge, but the hotel makes it as easy as possible to navigate. The portico and street just outside the original main entrance needs to be cleaned and maintained.

Partner

10/10

Exceptional

05 Jul 2026

SAGAR

Great stay great location

Partner

10/10

Exceptional

04 Jul 2026

KRISTEN

Great location nice rooms

Friends

2/10

Poor

02 Jul 2026

Zachary

Room was very warm, AC barely works, downstairs lobby is only place where it is cool. Restaurant and bar staff are very unfriendly and will not let you go on the rooftop unless you have a reservation not even to look even tho there will be no one there.

Partner

10/10

Exceptional

29 Jun 2026

Alice A

Excellent breakfast, friendly and accommodating staff. This will be the hotel that we will continue to stay at every time we go to Florence. Location was perfect. Everything you need is in reach of 10 minutes.

Partner

10/10

Exceptional

27 Jun 2026

NICOLE

This is a beautiful property with an amazing view of the city. Breakfast buffet was delicious. Air conditioning, elevator and close to the train station were just a few of the benefits. Plus, everything was so walkable in the city from this location.

8/10

Excellent

25 Jun 2026

Donato

Good location and good breakfast

Partner

10/10

Exceptional

24 Jun 2026

Nora

We had a wonderful stay at this hotel. The room was clean, comfortable, and well maintained, and the staff was welcoming and helpful throughout our visit. The location was convenient, making it easy to explore the surrounding area. Every interaction with the team was pleasant, and they went out of their way to ensure we had everything we needed. We would happily stay here again and recommend it to anyone visiting the area.

Partner

10/10

Exceptional

21 Jun 2026

Cori

Beautiful hotel in a perfect location. Easy access to the train station and easy walking to everything in Florence center. Beds are comfortable, bathrooms are large and well appointed. I would absolutely stay again

Partner

10/10

Exceptional

20 Jun 2026

Viviana

The staff was incredibly kind to work with us on getting a suite that worked perfectly for our family's needs. Gratzie mille!

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Natalie

AC didn’t work- staff was a little disoriented, took a long time to figure things out

Family_with_children

10/10

Exceptional

17 Jun 2026

Justin

Room was stylish and very comfortable. Near historical landmarks, so it was very accessible and convenient. Also right next to the train station. Rooftop bar had amazing views. Breakfast was good.

Friends_and_family Family

4/10

Poor

16 Jun 2026

Clare

Generally very disappointed with our stay. We wanted to experience old world grand Italian hospitality and instead found tired and worn, disinterested staff and generally poor and offhand service. The hotel is full of large, mostly American tour groups and seems to cater well to their needs. We booked a junior suite as we like large rooms and the photos looked great - alas we got two small adjoining rooms overstuffed with large furniture and as far from the lift as you could get - so not worth the extra money! We also had to lug our heavy suitcases down an awkward flight of stairs as the room could not be fully accessed by elevator. I am due for a knee replacement so this was unfortunate. The wifi was very poor and inconsistent. We were completely ignored in a near empty bar and ended up leaving and going elsewhere. The breakfast looked impressive with lots of options, but The cakes and pastries were stale, the coffee undrinkable and everything else generally not very nice - unusual for a grand hotel. I think the Baglioni was once great and is now just a shadow of its former self surviving on mass tourism. I can’t recommend it and I would not stay there again.

The upside - Clean room, nice sheets and towels and plenty of old world character. The views from the rooftop bar and restaurant area were lovely. Walking distance to the train station, major sites and markets. A selection of items was included in the mini bar, but no fresh milk for tea and coffee.

Partner

10/10

Exceptional

15 Jun 2026

john

Beautiful hotel with old school charm. Great views from top terrace . Great breakfast

4/10

Poor

15 Jun 2026

stephanie

This is a tired property with a staff that has not been properly trained especially at the roof top bar. It’s all about getting you in and charging you without understanding that you need to serve your olives and drink with a cocktail napkin.

But perhaps the most insulting this was a welcome letter from the General Manager that Addressed me as Mr. I have a feminine name recognizable even in Italian. It is the last of attention to detail that says it all about this property.

Walk on by!

Self

8/10

Excellent

13 Jun 2026

Meryem

Good hotel. Amazing breakfast

Self

10/10

Exceptional

12 Jun 2026

Ana

Beautiful hotel, lovely views from the too floor restaurant. Comfortable, spacious and clean rooms. Staff were delightful.

Partner

4/10

Poor

05 Jun 2026

Mark

Pros: great location and beautiful rooftop

Cons: The rooms were sub-par and had many issues. Our first room didn’t have working air conditioning and the “upgrade” they gave us barely worked. The shower leaked all over the bathroom and when I told them they sent someone to “fix it” but the problem persisted. The shower was also dangerously narrow and slippery so we had to be super careful not to fall out of it. When I mentioned this they shrugged and did nothing.

The rooms are dated and cramped, there was water damage in our bathroom, the beds were hard and uncomfortable, and we had kids running around the shared balcony and halls after 11pm.

Overall I could not in good conscience recommend this property and I wouldn’t go back even with the fantastic location and the excellent rooftop.

Partner

2/10

Poor

05 Jun 2026

Joseph

After checking in and going to our room, we immediately noticed that the air conditioning was not working, despite there being a heat wave. We informed the front desk staff, but they told us there was no solution available other than providing a fan. We explained that this was unacceptable, and they said they would speak with the hotel manager. Unfortunately, nothing was resolved that night.

It was not until the next day, when we went downstairs ourselves to speak with the hotel manager, that we were told the manager had never even been informed of the issue. Only then were we moved to a new room, meaning this was not addressed until the second day of our four-day stay.

The hotel offered us a drink voucher as compensation, but we do not drink, so this did not resolve the situation in any meaningful way. Overall, this was a very disappointing experience. The staff were unhelpful and rude throughout the process, and the manager’s attitude was also extremely disappointing. For the price and reputation of this hotel, the level of service was unacceptable. I would not stay here again and would not recommend it.

Partner

8/10

Excellent

04 Jun 2026

Diane

I chose this hotel because of the location and reviews I saw in Expedia. It was a nice hotel but there were a couple of things I did not like. One thing was that there were private parties in the restaurant on 2 of the nights I wanted to eat there. My only option was room service which didn’t appeal to me. Also I only had one electric converter and the hotel does not provide additional ones as a courtesy. When I asked I was told to go across the street to buy one rather rudely. For the price of staying at the hotel I think they should provide one. Other hotels I have stayed in in Europe do that.

Self

8/10

Excellent

02 Jun 2026

Carlos Manuel

The hotel and the rooms were beautiful, clean, and very comfortable. However, the service did not quite meet our expectations. When we arrived, our room was missing some basic amenities, and it took multiple calls to have the issue addressed. While the staff eventually resolved the situation and made an effort to compensate for the inconvenience by gifting us a bottle of wine, it would have been preferable if everything had been prepared properly from the start. Other than that staff was friendly and the location was great!

Family

8/10

Excellent

01 Jun 2026

Jane

The staff here is wonderful. The breakfast setting cannot be beat and the biggest extensive. Because it is an old building there are two steps in certain places so if that is an issue for you get a porter for luggage. The furniture in n my small room( I had classic room rate) was small and the furniture dark and massive. The window was stain glass so to get a view I had to open the window which then opened it for mosquitos. I saw other rooms and they were larger and more light filled. Book one category up is my advice. Location was good. I would definitely rebook but different category room.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Christopher

Classic grand hotel. Exceptional if you love older hotels with character and uneven floors. Staff were great, breakfast as well.

Partner

8/10

Excellent

28 May 2026

Scott

Lovely hotel . Close to train station and all tourist attractions. Plenty of choice for breakfast. Only slight downside were the roads works below our bedroom window.

Partner

10/10

Exceptional

27 May 2026

Stephanie

Great location across from the train station and easily walkable to the Duomo, restaurants, cafe’s, shopping, etc. I have stayed here three or four times and the staff are wonderful and I see the same staff year after year which says a lot. The breakfast buffet is not to be missed and includes Prosecco because when in Italy you must start your day with Prosecco! And end your day on the hotel’s Rooftop Bar! One thing, the hotel and rooms have character and are beautiful but not spacious so if you have mobility issues, you may need a more modern hotel with more open space but if you don’t mind a few steps and smaller space, don’t miss the Baglioni experience!

Self

10/10

Exceptional

25 May 2026

Margaret

Rooftop bar has the best view in town.

Friends

10/10

Exceptional

23 May 2026

Courtney

Stunning hotel in a great location to explore Florence! Right near the train station too.

Partner

10/10

Exceptional

23 May 2026

Patricia

Stayed 5 days in May. Beautiful hotel just a short walk from the train station. Views from roof top restaurant and open air bar are among the best in Florence! Breakfast buffet superb. Staff friendly and helpful. Will most certainly stay again when in Florence.

Family

10/10

Exceptional

21 May 2026

Carol

Good

Family

10/10

Exceptional

21 May 2026

Mr T

A perfect location for a visit to Florence. A short walk to all the major attractions. The hotel has a lovely panoramic restaurant with a view over Florence, with outdoor terraces; perfect for warm summer evenings.

Partner

8/10

Excellent

18 May 2026

Gillian

Our first room was awful. We booked a cheap economy room and whilst it was large and full of character, it was awful. The plug sockets didn’t work, and the staff’s solution was to supply a huge extension lead which had to extend around the whole room, to allow us one socket to charge our phones etc by our beds at night. The bed was very uncomfortable and, being on the 1st floor at the front of the hotel, we were awoken very early with numerous delivery vans and their drivers shouting. I complained and they upgraded us to an amazing family room, recently refurbished and very comfortable and higher up with no disturbance. The concierge staff could not have been more helpful. Breakfast choice is huge and very good.

Friends_and_family Friends

8/10

Excellent

17 May 2026

Elise

This is a lovely old hotel in the center of the city. A bit overpriced for the quality of the rooms but great location and the staff is lovely. The lounge area is large and a great place to meet others or to hang out. Lots of construction around the hotel in May 2026.

Self

6/10

Pleasant

15 May 2026

susan

This hotel is well located to the train station and a quick walk to everything you would want. The hotel itself is very dark. Dark grey walls, dark wood. It is not modern at all. Breakfast was fine. Linens were good but the hotel itself is kind of depressing. One of my friends had a terrible experience as her room was located above where the hotel empties the sewage and the smell went i to her room. Hotel did nothing to help her.

Friends

6/10

Pleasant

15 May 2026

Caroline

Convenient location close to train station and easy walks to popular locations. The hotel is comfortable and surprisingly quiet if you can get the right floor and right rooms. I found it quite dark (which is great for sleeping) and a little musty with at times an unpleasant smell. But is is a beautiful hotel with period decor.

Friends

10/10

Exceptional

13 May 2026

Elaine

Everyone was very friendly and helpful. The room was very clean and beautiful. They were able to help us find different places that we wanted to go to. 5 Star review. Excellent

Partner

10/10

Exceptional

12 May 2026

Gordon Brett

The hotel staff, service and amenities are too notch. The breakfast is amazing as well.
The location is also really convenient to attractions.
The room itself was very dark, which, we are dining is the case with European hotels.
Each time we came back to our room it had a terrible foul smell, like sewer. Once we opened the windows and the air conditioner / fan was running it was fine, but we had to do this every day for the 6 nights we we stayed - in hindsight we should have “complained” but each day we thought maybe it won’t be like this today.
The same smell was in the streets where they were doing construction.
Aside from this the hotel is absolutely wonderful and I would highly recommend. All the services and staff are so wonderful and attentive.

Partner

10/10

Exceptional

08 May 2026

Anibal

Words can't express! The place is a MUST stay. Friendly staff, clean and gorgeous place. Really great and COMPLETE breakfast. And the location across the train station. Really convenient.

10/10

Exceptional

07 May 2026

Danette

Excellent location

Family

10/10

Exceptional

06 May 2026

Lisa

A beautiful and grand hotel. Excellent location. Amazing breakfast and views were fabulous.

Partner

10/10

Exceptional

05 May 2026

Michael

Amazing breakfast, views, and room styles. Very much like stepping back into an era of timeless luxury. The hotel was of significant importance in WW2. Staff is fantastic. Great for locational proximity to all major tourist hubs but close enough to train station to use as a home base.

Partner

10/10

Exceptional

02 May 2026

Natalie

Great views and great breakfast. Close to train station

Partner

10/10

Exceptional

01 May 2026

Lori

We loved this hotel! Quiet room, comfortable bed/pillow, great location, and amazing staff! Breakfast was outstanding as well!

6/10

Pleasant

29 Apr 2026

Jessica

Staff was polite but not exactly friendly.
Garden room was not what we expected. It’s just rooms on a terrace that you access by going outside. The only window is in the bathroom that is outdated and the plaster was cracked in the shower. The beds were pretty hard as well.

Partner

10/10

Exceptional

27 Apr 2026

Alexander

The property had a beautiful rooftop area with breathtaking views of the Duomo. The restauarant also has beautiful views of the light duomo at night. Hotel is located near everything.

Partner

8/10

Excellent

25 Apr 2026

Charlotte

Wonderful stay just wish there was more mirrors in the room so you could see when drying your hair and putting on makeup

Family

8/10

Excellent

21 Apr 2026

Clara

Excellent location

Family

10/10

Exceptional

20 Apr 2026

Steve

Excellent all the way around.. loved the garden terrace! Great location, close walking distance to the most popular piazza's, 4 min walk to Santa Maria Novella.

Friends

10/10

Exceptional

20 Apr 2026

caroline

Breakfast was Hugh! And excellent! Bar and patio beautiful. Exceptional service

Partner

10/10

Exceptional

20 Apr 2026

Brandon

Beauty

Family

10/10

Exceptional

17 Apr 2026

Steven

Excellent location. Fantastic roof top terrace. Decent breakfast.

Partner

10/10

Exceptional

16 Apr 2026

caroline

Just super nice! Great location, the rooms are quiet. The beds are firm, but great!

Partner

10/10

Exceptional

15 Apr 2026

Gerald

My family was impressed with the staff especially Davide at the front desk and the restaurant staff for breakfast. Alessandro was amazing and flawless and cared for us each day. Donatella and the other servers were wonderful. The options were terrific…and tasted great.

The only negative is the disparity between the rooms conditions and amenities. The single room needed painted and was tight—especially for spending $2500 for one week. The other rooms my family had were great and they had surprise extras.

10/10

Exceptional

12 Apr 2026

lori

This was a lovely hotel right in the heart of Florence.

Friends

6/10

Pleasant

11 Apr 2026

Elena

My only complaint was there were no power sockets at both bedside cabinets which is very unusual as needed for charging phones, cameras etc, had to unplug tv on sideboard opposite bed to use socket and also buy a travel adapter as there was no usb port, there was one thankfully in bathroom for styling tong, bedroom was very dated.

Family

8/10

Excellent

11 Apr 2026

Lisa

Yes

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Patrick

Beautiful property with elegant rooms. Rooftop restaurant is lovely with an attentive staff. The outdoor area was not open for full service due to the time of year, but looked very nice for a visit in the warmer seasons. If coming in on the train as we did - you can't beat the location - convenient to all the sites of Florence.

Partner

10/10

Exceptional

10 Apr 2026

Nicolas Jr Pena

Nice breakfast buffet with great views! We were gifted a free bottle of wine our first night and chocolates on the last. It’s also super close to the train station, Duomo, and leather markets!

Partner

10/10

Exceptional

06 Apr 2026

Lee

Hotel Baglioni is conveniently located right by the train station and the T2 tram to/from the airport. It is a short walk from the Duomo and the surrounding attractions. The hotel has a lot of old world charm and comfort. Staff were friendly and helpful. Everything was clean and well maintained. Breakfast was very good. It is a large hotel with many rooms so the breakfast room can feel crowded. The view of the Duomo from the breakfast room on the 5th floor is incredible. I would definitely stay here again.

Partner

8/10

Excellent

06 Apr 2026

Marc

Unbelievable view off Florence from the roof top restaurant unfortunately the rooftop terrace was shut until may could imagine the view up there to be even better.

Partner

10/10

Exceptional

04 Apr 2026

ibrahim

Clean beautiful nice staff

Partner

10/10

Exceptional

02 Apr 2026

Jamie Sun

I wish the provide tissue

10/10

Exceptional

02 Apr 2026

antonia

We loved our stay! I traveled with two children and it was close to the train station and all the sites were near by. I was impressed with their hospitality.

Family_with_children

10/10

Exceptional

27 Mar 2026

Sophia

A charming hotel in the heart of Florence

Self

10/10

Exceptional

25 Mar 2026

Jing

The location of the hotel is great. 5minutes walk to train station walking distance to all places of interest. The staff are very friendly and room is clean.

10/10

Exceptional

23 Mar 2026

Rosemary F

The rooms were very clean. The staff was extremely helpful, kind and attentive.

Family_with_children

8/10

Excellent

18 Mar 2026

Gavin

Hotel is in an excellent location near train station and so easy access when we arrived in florence. Has a lot of character and room was good. Could have done with easier access to charge phones and other tech within room. The bathroom was clean but could use a new coat of paint. Great and powerful shower. Very good breakfast and staff were very polite and friendly. I would stay there again.

Partner

8/10

Excellent

08 Mar 2026

Kristen

Our stay was ALMOST perfect. We got the wellness suite, and the sauna was broken for our entire stay. We asked to get maintenance in and check on it 3 times and they didn’t fix it because they thought it was working because they wouldn’t stay in the room long enough to make sure that it was working. We then asked turn down service one night to make sure that the sauna was on when we got back from a dinner, and reception didn’t do this. We were given a complimentary bottle of wine for our troubles but then no bottle opener, and we called for someone to get it open for us, but then reception said we needed to go up to the bar in order to open it which wasn’t the best service. We learned our lesson. The hotel was definitely a 4-star service… but then again we’ve had better service at other 4-star hotels. My husband and I will come back, but maybe we will just stay in a cheaper room that doesn’t have a sauna, and have a shorter stay.

10/10

Exceptional

02 Mar 2026

Geneviv

Our stay at Grand Hotel Baglioni was nothing short of perfection. The staff were helpful and our room was clean. We had our complimentary bottle of wine waiting for us after a long travel.
The hotel location was important to us as we wanted a stay at place that we could have access to the main sites. The hotel is literally across Santa Maria Novella train station. It’s a short walk to the Duomo, shops, cafe, grocery store (Conad) and even a self-serve laundry.

Friends

10/10

Exceptional

28 Feb 2026

Mariano

The room is cleaned daily and the staff is excellent.

10/10

Exceptional

24 Feb 2026

Yadira

The maid made a great job leaving spotless the room all the staff very condescending and helpful they make out stay very comfortable the bed was very comfortable we rested very well when we come back from our tour very convenient to the train station and the walking tour meeting was outside the hotel if we come back no doubt we will stay here again

Partner

8/10

Excellent

12 Feb 2026

William

The place is central and the staff very friendly. It feels slightly dated but definitely clean. Classic decor, our room had a lovely view over the rooftops of Florence from the small balcony.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Kristina

Staff were very attentive, room was quaint and very clean. Loved the patio we had off our room.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Laura

Nice, comfortable room! Helpful staff!

10/10

Exceptional

11 Feb 2026

Laura

Beautiful, large room with amazing bathroom. Wonderful, helpful staff.

Leisure

10/10

Exceptional

29 Jan 2026

Carlos Roberto

Amazing hotel! Centrally located, very nice room and staff is great! Breakfast is the perfect place to begin your day with the incredible views and a good pizza place right across the street.

Business Self

10/10

Exceptional

28 Jan 2026

Suzanne

Really nice hotel and great location close and within walking distance of

10/10

Exceptional

25 Jan 2026

Faruk

Location, room space, breakfast, ambiance of hotel, view of the restaurant, etc. Everything was perfect

Business Self

10/10

Exceptional

07 Jan 2026

Peter

Very good hotel in a fantastic location. Meters from all the sites. Rooms and service excellent. Best breakfast in Italy.

Leisure Family

10/10

Exceptional

05 Jan 2026

Louise Mary

Great

10/10

Exceptional

04 Jan 2026

Grant James

Lovely hotel and staff. Terrible pillows

10/10

Exceptional

03 Jan 2026

Daniel Charles

Superb location, superb smiling & helpful staff, and superb included breakfast.

5 minutes away from the train station & tram stop made for Grand Hotel Baglioni the perfect location for our 3 night mini-break for Christmas.

On an arrival, our rooms were ready early and check-in was super quick. Our rooms were clean & tidy, much larger than expected and had all the amenities you would need. One room was prefect temperature but one was quite hot (air conditioning wasn't on for this time of year which was understandable). The beds were quite hard but we all slept like babies after a wine or two. Only the news in English on the TV but we weren't there to watch TV. They also had a mobile phone in the room which contained links to the tourist attractions, maps, free international calls and you were even invited to take it with you when you let the hotel sightseeing - never seen this before ever.

Breakfast is on the 5th floor and the views are amazing. The selection for breakfast was fantastic; one of the best buffet breakfasts we've had to be honest. From espressos to prosecco, from salmon to sausages and from cereal to fruit.

When entering/leaving the hotel we were always greeted with a smile and a \"buon giorno\" from the reception staff and porters.

Check out was just as pleasant as check in.

We would definitely recommend the Grand Hotel Baglioni and would stay there again if we ever returned to Florence.

Leisure Family

10/10

Exceptional

02 Jan 2026

Audrey

Love the baglioni have stayed here before. Everything about it is great

Leisure Family

10/10

Exceptional

01 Jan 2026

Margaret

Beautiful rooms, excellent amenities and cleanliness, friendly staff and a good breakfast with an outstanding view of Florence. I appreciated an upgrade to a room with a patio. Overall, a family’s stay was very pleasant.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Reshma

Beautiful building, very complete breakfast buffet, and nice location by the train station. The only negative is that it was fairly loud sleeping near the elevator shaft.

Partner

10/10

Exceptional

30 Dec 2025

Bianca Marie

Love the service, food and room! Amazing view of Florence too!

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Charlotte

Impressive hotel, loved the mini bar, room very clean. The device provided in the room for exploring the city looked amazing - unfortunately ours wouldn’t charge so don’t know how good this was. We did let reception know and they said the next day we would have a new one but it did t happen. Did not detract from our stay. Beautiful views from restaurant. Good location. Taxis from the airport are expensive!!

Leisure Friends

10/10

Exceptional

18 Dec 2025

Elise

Great place would book again. We did not eat on property.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Jieun

It was a little noisy but other than that it was super. Amazing staffs amazing services amazing view

Leisure Family

8/10

Excellent

02 Dec 2025

Melanie

The hotel was very nice, incredible terrace views of the duomo and had very hospitable staff. The breakfast selection was great as well. Our room was a good size. I only subtracted a star because the bed was a bit too stiff and the heat wasn’t quite warming up to what I set it to.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Saurabh

Amazing staff, property and location.

Leisure Partner

8/10

Excellent

01 Dec 2025

JONG

Breakfast dining room was breathtaking view

10/10

Exceptional

30 Nov 2025

RICARDO

Old style but impeccably kept hotel. Like the good old days and it is well located, just two blocks from the train station and three blocks from the Duomo.
The rooms and hotel in general are beautiful. The operation is run great and the service is very efficient but don’t expect to get any smiles from the personnel. They do their job, well done but there is a lot of arrogance still.
Also the rooms don’t have easy access plugins. I have to use only the one in the bathroom, the others are behind heavy furniture. But I managed fine.
The rooms have stocked mini bar that is all complimentary and they do the turndown service adding the chocolates on the pillows (like the good old days of hospitality).
But all been said, amazing place, amazing hotel I will definitely come back every time I go to Florence. Loved the attention to details.

Leisure Self

10/10

Exceptional

29 Nov 2025

Ragnar

Amazing staff. Amazing location. Amazing rooms. Amazing breakfast. The heated towel racks are such a big thing for me (I know I know). I rarely leave reviews but I think this place really deserves it.

Business Self