Name: Santa Maria Novella
Address: Piazza Santa Maria Novella, 1, Florence, 50123, IT

10/10

Exceptional

05 Aug 2026

Flemming

It was a more than nice hotel, very clean and staff exceptional friendly and helpful. Location great, close to the activities and close to the railroad station

10/10

Exceptional

05 Aug 2026

Robert

This property exceeded our expectations in every way! Quality of the hotel, the materials, old world craftsmanship, location and exceptional staff!

10/10

Exceptional

04 Aug 2026

Jaclynn

The hotel was stunning. Everything went so well and I will recommend it to friends and family. Such a lovely hotel

10/10

Exceptional

03 Aug 2026

Scott

GREAT location! The hotel is close to major attractions and the train/bus station. The staff is very helpful and respectful. They recommended a restaurant a few blocks away that we adored. The hotel is old but well maintained. I would not recommend this hotel for anyone who can not walk. You have to take steps up and down in middle of the hall way to get to your room. It’s an interesting layout.

10/10

Exceptional

03 Aug 2026

William A

The Hotel Santa Maria Novella has the historic Florentine charm I was hoping to find! The location is very strategic, set within the historic perimeter of most of the top rated sites on tourist lists. The staff was extremely welcoming and receptive to accommodating my needs and assisting me when needed. The hotel breakfast is amazing and served in the beautiful dining parlors of the hotel. I very much enjoyed starting my day here as it set the mood for my daily adventures! The rooftop terrace has some out of this world views of the City and worth spending time there but is in my opinion underutilized! It is rather hard for guests to find, has nothing available to guests except tables/chairs and views. I would highly encourage some type of even limited beverage service up there in the evenings at least. The hotel bar does not open until 6:30pm which unfortunately is a bit late for HH in my book so we did not partake at our hotel. I think the rooftop terrace and the bar are in need of elevation in terms of access to guests. Otherwise, I loved so much about the hotel and the rooms were very charming, AC was very adequate- always stayed cool when needed. The marble bath is what I wanted to experience and everything in tip top condition!

10/10

Exceptional

31 Jul 2026

Alejandra

The room was always clean. The staff always willing to help with any doubts about the city or restaurants. We really enjoyed the hotel. The Napoleon room was very special for me, it is part of the bar. The hotel is close to many attractions and the train station is about 8 minutes walk away.

6/10

Pleasant

30 Jul 2026

Audrey

Had a nice sleep. Bed and pillows were comfy. Breakfast had a pretty good selection. Floors and rooms were very confusing. There were steps all over the place and hard to navigate to your room. Otherwise it was okay.

8/10

Excellent

29 Jul 2026

FRANCISCO

Very good hotel. Well located and convenient. Very good size rooms. Check in staff very helpful. The only negative thing was the breakfast staff that was distracted and talking loudly, not paying attention to the guests needs.

10/10

Exceptional

28 Jul 2026

Nagwa

Rooms are very spacious and clean. Close to many attraction. Breakfast buffet was good. Would recommend!

10/10

Exceptional

24 Jul 2026

Li

Worth staying

10/10

Exceptional

24 Jul 2026

Jan

Charming hotel in central Florence within walking distance to all sites. Friendly, helpful staff. Hotel is spotless.

10/10

Exceptional

21 Jul 2026

Alireza

.

10/10

Exceptional

20 Jul 2026

John

What a beautiful experience to stay and hotel Santa Maria novella
Great staff to assist with any needs. Excellent air conditioning when it was 100 degrees F outside. Breakfast such a beautiful experience visual with excellent variety of selections.

Partner

10/10

Exceptional

19 Jul 2026

Shonda

The location was central to everything, hotel staff was very helpful and kind. Rooms were very clean and comfortable. Breakfast was great!

Family_with_children

10/10

Exceptional

13 Jul 2026

Lin

very friendly staff, good location,

Partner

10/10

Exceptional

11 Jul 2026

Mark

Great location. Staff we amazing. Great sized room. Air con 🙌

Partner

10/10

Exceptional

10 Jul 2026

Michael

Great location and helpful staff.

Family

10/10

Exceptional

10 Jul 2026

Jason

The staff was amazing, they gave us a complimentary upgrade to a beautiful honeymoon suite with our own terrace that overlooked the square with incredible views of the city. The bar staff was so kind and very fun to spend time in after our city outing. Highly recommend for anyone that one that wants to be in the city and be close to amazing experiences that Florence has to offer!

Partner

10/10

Exceptional

09 Jul 2026

Laura

Loved the location and the rooftop view of the plaza especially during sunset. They accommodated us from when we arrived to calling us a taxi when we left for the train station. They held our luggage when we were walking around before our departure for the train. Excellent service and great breakfast.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jennifer

Absolutely loved this hotel, the staff was so nice, rooms were clean and spacious! I highly recommend!

Family_with_children

10/10

Exceptional

04 Jul 2026

Lily

Great hotel and location. The area was so much more mellow than areas closer to the Cathedral, but still completely within walking distance. It was also an easy walk from the train station. The staff was very attentive. Amenities included nightly turndown service and a truly amazing breakfast.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Mary Joanne

Staff were super helpful. The room was well maintained and with a beautiful view over the square.

Self

10/10

Exceptional

02 Jul 2026

Samir

Clean, great location

Family

10/10

Exceptional

22 Jun 2026

Ken

This hotel never fails to disappoint. The location is perfect and the standards of the rooms are excellent. I certainly would recommend it

Partner

10/10

Exceptional

12 Jun 2026

Stacy

Phenomenal roof top terrace and excellent location with access to the train and all the most sought after sights

Partner

10/10

Exceptional

10 Jun 2026

Brian

The room was cool and very quiet, especially for its location. Shower was excellent. Bed was very comfortable. Thank you.

Partner

8/10

Excellent

05 Jun 2026

Ofelia

The hotel was clean and beds were comfortable we got an upgrade for a bigger room, hotel staff was very helpful, the hotel is on a very central location everything you need is just aro the corner. Breakfast was excellent!

Family_with_children

10/10

Exceptional

03 Jun 2026

Lisa

Lovely hotel

10/10

Exceptional

03 Jun 2026

Sherri

It was a special treat staying there. It was very luxurious. The location was great and stsff was wonderful. The only problem was that the only name we found on the outside of the hotel was on a floor mat. We initially had a problem finding it.

Breakfast was great and they also had a very nice rooftop balcony that was nice to enjoy the evening.

Partner

10/10

Exceptional

31 May 2026

Angela

All was excellent! Especially the staff! Some noise in the piazza at night on weekends. Otherwise excellent!

Family

10/10

Exceptional

17 May 2026

Shikha

Probably one of the best locations possible. Right across the street from the train station, just a 7 minute walk. Tons of restaurants and bars in the Square itself and walkable into the main Square where the cathedral and other major site attractions are(within 5min). Shopping is all around, people are nice and friendly, amenities were great, breakfast was included every day. I’d stay here again given the choice.

Family

10/10

Exceptional

14 May 2026

Lisa

Amazing location -very kind staff

Self

10/10

Exceptional

10 May 2026

Shelley

Amazing service, luxurious room, great food. The stairs and elevators are a bit confusing but the rooftop deck is awesome.

Friends

10/10

Exceptional

05 May 2026

Jerold

Beautiful voew from the terrace of our room

Partner

10/10

Exceptional

03 May 2026

Dennis

We loved the rooftop space and staff was wonderful. Excellent location in the city.

Friends

10/10

Exceptional

01 May 2026

Fred

Beautiful Hotel, Room was great, property is beautiful. Room had great view and everything we needed! Staff is friendly and welcoming. Highly recommend

Partner

8/10

Excellent

26 Apr 2026

Michella

The staff were nice and some were just doing their job. Shout out to Camila at reception and David the doorman who were very helpful and pleasant all throughout our stay. The room is decent but for the price we paid, I had expected more. The breakfast is decent but lacking as well. I think they are short handed for the amount of guest they have. Every time we go there for breakfast, they alway run out of some food and don’t refill them right away. Again, for the price we paid, we expected more. The location is very central and so close to th train station once you figure out the direction to the square. It is literally so close to the duomo, academia, etc. So close to everything and have a lot of restaurants nearby but I would avoid il Santa Maria ristorante which is across the hotel, so overpriced and didn’t meet expectation. In short, we would go back now that we know what to expect especially because of its location.

Family

10/10

Exceptional

25 Apr 2026

Carletta

We loved this hotel. The staff were very helpful , the breakfast was delicious, the hotel was lovely and the location was terrific .

Friends

10/10

Exceptional

24 Apr 2026

Ashley

This was a great hotel for our stay in Florence! It had great amenities (loved the cozy bathrobes and bathroom products) and the breakfast that came included in the price of the room was so delicious. It was the perfect location to walk to all of the major sights and a close walk to the Ponte Veccio. It's bar was very fun for a drink and appetizer in the evening and it was a close walk to the train station.

Partner

10/10

Exceptional

22 Apr 2026

Rebecca

Lovely hotel and many amenities for the price. The breakfast was great and all the staff were friendly and helpful.

Partner

8/10

Excellent

18 Apr 2026

Joseph

This was our second stay at Maria Novella and we love it there but while we were there there was a soccer game in town, Florence against a team from London. We had a suite overlooking the piazza and for two nights until about midnight the fans from the London team were at the bar two floors down yelling and doing their soccer chants, for hours!! I have never experienced anything like that, there were many police in the area but they didn’t shut them down. Of course we complained along with others but the hotel really couldn’t do anything. I’m not trashing the hotel but you better hope there isn’t a match scheduled while you’re there. The manager actually gave us a bottle of wine and some biscotti, very nice thing to do. Again, the hotel is wonderful.

Partner

10/10

Exceptional

16 Apr 2026

Karen

Wonderful stay and all perfect!

10/10

Exceptional

15 Apr 2026

Cameron

Excellent breakfast with a variety of options. Very helpful staff and ideally located

Partner

10/10

Exceptional

15 Apr 2026

EMMANUEL

I had a wonderful stay at this hotel and would highly recommend it to anyone visiting the area. The staff were incredibly helpful and friendly, always going out of their way to make sure everything was perfect. The room was clean, comfortable, and well-maintained, making it easy to relax after a long day.

The location is excellent—convenient to everything and perfect for exploring nearby attractions. One of the highlights of my stay was the breakfast, which was delicious with a great variety of options to start the day right.

Overall, a fantastic experience, and I would definitely stay here again!

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Stacie

The breakfast was amazing. The property is located in a wonderful area, easy to get everywhere.
The hotel.staff are very friendly and so kind. They took great carenof us.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Mary

We had a fabulous 3 nights in this hotel. The staff were amazingly warm and helpful, nothing was too much to ask. This hotel is a real gem in Florence, we will be back.

Partner

8/10

Excellent

10 Apr 2026

Anthony

Rooms on the lower floors near the piazza can be very loud. Street noise kept us awake. Somehow cigarette smoke was noticeable in the rooms. The smoke seemed to come thru the heating/cooling ducts. However the location is very good. Close to the train station and local attractions.

Family_with_children

10/10

Exceptional

08 Apr 2026

lenward

The property is in the heart of it all. Great staff with excellent service.

Family

10/10

Exceptional

29 Mar 2026

Helen

The breakfast room is so pretty, and the breakfast is truly excellent. The staff were friendly and professional and welcomed our little dogs. It was quiet even though it is right in the center of everything. The bed was very comfortable and all the linens were of excellent quality, i would definitely stay here again,

Partner

10/10

Exceptional

28 Mar 2026

Mark

Spotless rooms with character. Warm and helpful staff. Very nice breakfast. Close to everything but removed just far enough to avoid the crush. So close to train station we just strolled across the plaza and crossed the street! Could not have been better. Hospitality was exceptional! Hope to return.

Friends

10/10

Exceptional

28 Mar 2026

Javier

Front Staff was superb! Breakfast wonderful! Room immaculate!

Partner

10/10

Exceptional

23 Mar 2026

darcy

Room was gorgeous and very large and spacious. Had mini bar and safe was very clean and beautifully decorated. Staff were incredibly helpful and accommodating. Restaurant and breakfast was great and lots to choose from. Close to shopping and meals ke to lots of markets cafes restaurants and sites like Uffizi gallery Pont vecheccio bridge walkable to Santa Croce. Great location and very close to train station but would not know that .

10/10

Exceptional

23 Mar 2026

Itsushi

Best hotel we stayed in this trip.

Partner

10/10

Exceptional

19 Mar 2026

Darlene T

Wonderful location!, staff is above and beyond

10/10

Exceptional

10 Mar 2026

William

Super charming and stylish (traditional Florentine) hotel. Many rooms (eg mine) overlook beautiful Piazza Santa Maria Novella and its church. Lovely views. Nice bathroom, very professional and friendly service from all the personnel there. The street level bar (inside
outside sections) seem to be favored by cool locals as well as guests. The food menu covered lots of bases and everything I sampled was delicious. Check out the Napoleon salon!

Self

10/10

Exceptional

10 Mar 2026

Janet

Clean room overlooking the square, beautiful breakfast, very welcoming reception staff

Partner

10/10

Exceptional

07 Mar 2026

MISTY

I highly recommend this hotel. Fantastic staff, wonderful room, beautiful hotel, delicious breakfast, great location between the train station and everything else you want to see.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Yelena

Clean room

10/10

Exceptional

04 Mar 2026

Laura

This is my third stay at this hotel & would never stay anywhere else. It’s minutes from the train station & walkable to all sites. The hotel itself is beautiful with a library room, bar & the breakfast included was perfect (scrambled eggs, bacon, fresh fruit, croissants, fresh orange juice, coffee…). We stayed in the top suite #601 w/ massive terrace & magnificent view of the Duomo. The room was clean & very comfortable. The front desk attendants were very friendly & helpful as was all staff.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Lori Elizabeth

Absolute perfection!!

Partner

10/10

Exceptional

23 Feb 2026

sheri

Clean and comfortable room. Great location. Wonderful breakfast buffet. Very courteous and helpful staff highly recommend.

10/10

Exceptional

18 Feb 2026

Thomas

Everything about this hotel is fabulous. The staff.
Kevin was terrific and gave great restaurant recommendations. The decor is classic traditional and spotless. Couldn’t recommend it more highly. When I return to Florence I will definitely stay there.

10/10

Exceptional

16 Feb 2026

MELISSA

Everything about this hotel exceeded my expectations. The view was absolutely stunning, and I was genuinely surprised by the size of the room. It is rare to find such spacious and comfortable accommodations, and it made the trip that much more relaxing.
The staff was truly the highlight of the experience. They are hands down some of the best I have ever encountered. Whether I needed help with directions around the city or advice on finding the best local restaurant in town, they went above and beyond to make sure I was taken care of.
I am already looking forward to my next trip to Florence, and I won't be looking anywhere else. I will only be staying here!

Leisure Self

10/10

Exceptional

20 Jan 2026

Beth

I love this hotel. The staff was excellent and helpful. It’s a wonderful location lovely and very convenient both to the train station and to the sites of Florence. I can’t say enough wonderful things thank you for everything.

Business_and_leisure Family

10/10

Exceptional

09 Jan 2026

Deepak

Room was excellent and courteous staff

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Johanny

Exceptional

Leisure

10/10

Exceptional

29 Dec 2025

James

Great staff, really pleasant room, the best shower water pressure we have experienced in all of our European stays.

10/10

Exceptional

28 Dec 2025

Jonathan

I cannot say enough good things about this hotel. You should book here to stay in Florence, and book here now before it fills up.

The staff are incredibly friendly and helpful. The location is very central- 5 min walk one direction to the Santa Maria Novella train station, 5 minutes in another direction to the Duomo. Within walking distance to multiple museums and the Ponte Vecchio. Many, many restaurants within walking distance. There is also a pharmacy, convenience/grocery store and a self service laundromat all within <5 min walk (all very helpful for international travelers!). The hotel also is on a beautiful Piazza you can walk around.

The breakfast is incredible- freshly made to order coffee, hot foods, cold cuts, breads, yogurts, something for everyone.

The rooms are spacious and room service is INCREDIBLE- they will come around multiple times a day and even lay out slippers and put a bedtime chocolate on your pillow for you before bedtime!

I would absolutely stay here again and hope I get to do so again- incredible experience!

Leisure

10/10

Exceptional

28 Dec 2025

Mary

Staff was lovely and helpful, location was great and view was wonderful.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Jw

Such a wonderful hotel, terrific breakfast, very pleasant and helpful staff, and the hotel is located is in a great area of the city. Easy access to loads of restaurants, the train station, the central market, and loads of museums/churches

Leisure Partner

10/10

Exceptional

23 Dec 2025

John Robert

Room was spotless, great bathroom, turndown service, luxurious robes and linens

10/10

Exceptional

01 Dec 2025

Paul

great staff. mostly good english. great location. sad it was winter and didn't eat on terrance.

Leisure Family

10/10

Exceptional

26 Nov 2025

Hussain

Breakfast should have more variety

Leisure Family

8/10

Excellent

24 Nov 2025

Verified traveler

Good location - just minutes from San Marco square, which is why we picked it. Hotel is older, room a little tired, but staff were really nice and the breakfast was good. Thank you!

Leisure Partner

10/10

Exceptional

22 Nov 2025

Timothy

Beautiful hotel. We love staying there. Staff is great, Roos are super nice and clean. Wonderful

10/10

Exceptional

17 Nov 2025

David

Nice room lovely hotel great location friendly and helpful staff

10/10

Exceptional

15 Nov 2025

Daniel

Excellent

Leisure Self

10/10

Exceptional

13 Nov 2025

David

Central hotel convenient for the train station

Partner

10/10

Exceptional

13 Nov 2025

Edward

Excellent hotel

Business_and_leisure Partner

8/10

Excellent

12 Nov 2025

Roberta

Perfect hotel in Florence for our stay: location, understated luxury, quiet and efficient service. Just wonderful. Truly exceeded our expectations.

Leisure Family

10/10

Exceptional

12 Nov 2025

Stella

The breakfast menu was fresh but the samr exact items offered everyday. Adding or changing the daily hot menu would be geat.

Leisure Family

10/10

Exceptional

10 Nov 2025

Michael

Great location and nice feel to the hotel being in an older building. Staff super helpful. Would stay again.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Xiaoqin

Great location. Nice breakfast.

10/10

Exceptional

08 Nov 2025

Timothy

A lovely room, comfortable bed, very clean hotel. Very friendly and helpful staff.
Well situated for all areas of the centre.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Lise

Room was clean and the view was amazing. True Italian culture right outside!

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Bruce

Great location. Wonderful hotel with several sitting areas in which to relax. Breakfast fabulous.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Cheng

Our stay at Hotel Santa Maria Novella was wonderful! The staff was exceptional — especially the team at the breakfast area. They were always so welcoming, friendly, and attentive, serving with genuine smiles and making sure every guest felt cared for. Their warmth really made a difference and set such a positive tone for each day.

The rooms were a bit small, but they were very comfortable, beautifully maintained, and had a classic charm that matched the elegance of the hotel. The location couldn’t be better — right in the heart of Florence, close to everything yet peaceful and relaxing.

We truly enjoyed our stay and would definitely return. Highly recommend this hotel to anyone visiting Florence!

Leisure Family

10/10

Exceptional

01 Nov 2025

lindsay

Nice hotel
Old Florence style

10/10

Exceptional

31 Oct 2025

Edith

Staff was very lovely. Checkout with Tatiana was great—quick, so polite and efficient.
Would definitely return.

Leisure Family

10/10

Exceptional

30 Oct 2025

Rhonda

Yes & yes

Leisure Partner

10/10

Exceptional

25 Oct 2025

jennifer

Fantastic hotel, great location, amazing breakfast, super friendly staff. 10/10

Leisure Friends

10/10

Exceptional

22 Oct 2025

Adaeze

Fantastic property. Enjoyed my stay. Only thing is staff shouldn’t be eating guests food after the breakfast buffet in the presence of guests - not professional. The breakfast options could be much better

Leisure Pet

10/10

Exceptional

19 Oct 2025

christopher

Very clean, friendly staff, great location to the city and RR.

10/10

Exceptional

13 Oct 2025

Kathleen

Breakfast was excellent choice. Everything was easily walkable.

Leisure

10/10

Exceptional

09 Oct 2025

David

Right by the SN train station. Great location. Staff was so accommodating to whatever we needed. I must stay!!

Leisure Family

10/10

Exceptional

08 Oct 2025

Mary

Hint — be sure to go across the Square to Señor Vino‘s for wine and lovely salads, and main courses be sure to pick up an extra bottle of wine so you can go to the top deck at the hotel and enjoy the sunset

Leisure Friends

10/10

Exceptional

05 Oct 2025

Mark

This is a historic hotel with a very European feel. The room and bathroom are great. Personnel is wonderful. You can walk anywhere from this hotel; the location is just perfect.

10/10

Exceptional

02 Oct 2025

christian

I always.stay here. Its charming, well run and convenient

10/10

Exceptional

30 Sep 2025

Tara

Beautiful hotel, spacious rooms, friendly staff, fantastic location.

Leisure Friends

10/10