Novella House

10/10

Exceptional

18 Jul 2026

Kristina

What a beautiful apartment! I felt we were sleeping in a museum. With that authentic feel from the past comes with it a small but managable bathroom, kitchen and fridge, and lots of space. The air conditioners tried to keep up with the unusual hot temperatures. Staff was helpful, allowed us to store our luggage and the location was close to the train station, away (but not too far) from the more touristy area, area was safe.

10/10

Exceptional

07 Jul 2026

MARIA PAULA

Excelente ubicación, y espacio acogedor

Family

10/10

Exceptional

06 Jul 2026

Stephanie

Very well located and larger than average and comfortable room.

Family

10/10

Exceptional

29 Jun 2026

Philip

The hotel is a small collection of rooms in an older building. But the room was large and clean, the air conditioning worked, and the bathroom was updated. The staff was very helpful. The hotel is small with no breakfast, but they provided orange juice in the refrigerator every day and some packaged rolls/crackers. Well located near the train station and reasonably walkable to the important places in Florence. We enjoyed our stay.

Partner

10/10

Exceptional

29 Jun 2026

Greg

More than a hotel room - this was an entire one-bedroom apartment, with living room and kitchen (including refrigerator/freezer and clothes washer). Great location, walked to everything. Great restaurants nearby and lots of tourist-focused destinations nearby as well. We'll be back!

Partner

10/10

Exceptional

05 Jun 2026

Fariborz

The Hause was clean and there were enough kitchenware to function in the kitchen like your home. You could run the dishwasher or wash the dishes manually.
Neighbor hood had some noise for road construction, but it didn’t bother us. Rey close to supermarket, main train station, and other markets. Easy accessible to bus tracks and stations as well.
It was a wise choice to take that house.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Alex

Great hotel in a great location! Staff was incredibly helpful and friendly, shoutout to Alex! Wish we could have stayed here longer. Book this place for clean, comfortable, and close proximity to Train, Market, and main Piazzas(+Duomo)

Partner

10/10

Exceptional

19 May 2026

Allen

Beautiful small hotel in a great location with wonderful staff.

10/10

Exceptional

09 Apr 2026

Harry

Staff sorted any issues out promptly.

10/10

Exceptional

12 Mar 2026

Steva

Room is spacious and clean. Staff is wonderfully polite and helpful. 10/10 would recommend.

Self

10/10

Exceptional

05 Oct 2025

Martha

Wonderful place

Leisure Family

10/10

Exceptional

18 Sep 2025

Humberto

Rooms are very nice. Excelent location

Friends

6/10

Pleasant

11 Sep 2025

gary

The location is great (besides the work on the street right in front of the property. Close distance for walking to and from train station and attractions and restaurants. They were working both inside and outside on the building with construction starting around 7:30am - very noisy.

Leisure Partner

10/10

Exceptional

05 Sep 2025

RUBEN

Combinient stay in Florence, close to the interests sites, close to the train station,

Leisure Friends

8/10

Excellent

13 Aug 2025

Lisa

Room was bright and sunny, bed was comfortable . Street is having work done and is hazardous with trying to access the hotel with luggage etc. I understand this is not within your control but it was very challenging and I almost fell a couple times

Leisure Friends

8/10

Excellent

20 Jul 2025

Laurent

Full kitchen & washer for laundry were very convenient. Bowl of complimentary snacks were thoughtful. High ceilings, large windows, and overall rustic feel. Multi-step way to get into property & numerous doors difficult upon arrival.

Leisure Family

8/10

Excellent

17 Jun 2025

Michele

The property is very dated and we were not told there was construction going on right outside our window. It was loud and we had to keep the blinds shut due to the men working.

Leisure Family

10/10

Exceptional

25 Dec 2024

Natalia

Couldn’t ask for a better place to stay!

10/10

Exceptional

19 Nov 2024

Jay

I cannot say enough wonderful things, perfect for us 4

10/10

Exceptional

14 Oct 2024

Valerie

Our favorite stay in our first two weeks in Italy!

Leisure Friends

10/10

Exceptional

13 Oct 2024

Robert

Excellent spacious apartment

Check in was only challenging because the hotel wanted passport identification and since we were checking in late they wanted it emailed or texted. Hotels.com blocks out the email addresses to keep the communication through their site which is a reasonable security measure. But the hotel was able to work with us and get us in when we arrived. The room was more spacious than I had imagined. It was very clean and the basket of goodies for breakfast was wonderful for us as we were just passing through. There was a washing machine and a full kitchen that we didn’t get to use, but will remember for future visits.

Friends_and_family Family

10/10

Exceptional

04 Oct 2024

Catherine

Easy after hours check in. Great communication.
Fabulous location, walking distance of all the citys hilights.
The room facilities were great, breakfast basket, tea and coffee. Orange juice and water in the fridge.

Friends_and_family Family

10/10

Exceptional

01 Oct 2024

Chris

Check in was convenient and friendly. The building itself is old (beautiful), but this isn’t the St. Regis. It’s a converted apartment building with some “apartments” and some “rooms”. We stayed in a 1 bedroom apartment for one night only. It was well equipped, full European style bathroom, kitchen with the necessities, a huge bedroom and a laundry area. It was more than we needed for the night, but the location was perfect and the cost extremely reasonable. Would highly recommend unless you need to be waited on left and right.

Partner

10/10

Exceptional

21 Sep 2024

juan

Excellent staff and great team very polite staff

Leisure Family

10/10

Exceptional

25 Aug 2024

Louise

Beautiful historic building well maintained, well equipped, lovely and very helpful staff

Leisure Partner

10/10

Exceptional

15 Jul 2024

Dannelle

The Novella House is a quaint, well-maintained accommodation that is close to little shops and restaurants. The Duomo and Santa Croce are each about a 20 minute walk from Novella House. Although it was 100° outside, the room actually somehow stayed cool. All of the staff members we encountered were helpful and kind. The comfort of the room exceeded expectations. This is a hidden gem!

Leisure Family

10/10

Exceptional

03 Jun 2024

Bartosz

Goo location and nice place to stay

Leisure Family

10/10

Exceptional

26 May 2024

Bobra

This place is a gem! It's really a full apartment with a separate living and dining area, updated modern and clean bathroom (although a bit cramped), a fully stocked kitchen with utensils, pans, and dishware, a washing machine, and a large bedroom with a comfortable bed and beautiful view of the city. We could LIVE here. The dining area had a huge wood table, where you could gather guests. The location was fabulous, as it was a 6-minute walk from Florence Central Train station, but a 10-minute walk to basically everything - all the squares, the museums, bridges, etc. The staff was friendly, but this is the only 4-star rating section, as they had a few missteps with us, including some of them not knowing where the electrical breaker was for the stove, how to turn on the washer, not calling us when a package arrived that we'd alerted them to (they did come back after hours to deliver it after we begged), etc., but NOTHING so serious as to make us not go back, as long as you don't need true 24/7 assistance. If you are planning on Florence, plan on this property, as it's really fabulous, as you can actually cook in the kitchen, and be really close to everything. We would absolutely return for an extended stay here!

Leisure Partner

10/10

Exceptional

23 Apr 2024

Cynthia

Loved the room. Convenient location for walking around Florence. Check in was easy. We did not see staff after check in but knew thetmy were available if needed.

Leisure Friends

8/10

Excellent

14 Mar 2024

Matthew Man Fa

The hotel overall is average, inside is quite old not my taste but could be 5 if you like old / antique decoration.

Leisure Family

10/10

Exceptional

13 Dec 2023

Robert

Comfortable guest room. Located 5 minutes from Termini station and the metro. Flat and walkable for older folks.Many restaurants and good shopping nearby. The hosts are the best. Helping you to feel comfortable, and giving suggestions. Italy and its people are wonderful friendly and welcoming to a non Italian. Great vacation here.

Leisure Partner

10/10

Exceptional

29 Oct 2023

Jacqueline

Staff is VERY kind and helpful!

Leisure Family

8/10

Excellent

16 Oct 2023

Karina

I liked this place it was clean with all the necessary amenities. I personally didn’t like the vibe and it was not the picture that was described it was very renaissance Catholic Church vibes it even smelt like a church, the room was mustard yellow with creepy art, the bed was very thin, you could feel the springs but our overall experience was great. It was good for an overnight stay and the price you can’t beat. Loved the blackout wooden doors that helped us sleep in and they were also very nice about us checking out an hour late and holding our luggage. Like I said I can’t complain about our stay just the decor and wall color/style wasn’t my favorite but the stay for the price was amazing.

Leisure Partner

10/10

Exceptional

26 Aug 2023

Jane

Fantastic large apartment in a great location for visiting city centre.

6/10

Pleasant

12 Aug 2023

Kelly

Rude and late, but still a nice apartment

The apartment was nice but the service was pretty poor. We arrived at 3.30pm, the room was supposed to be ready at 3pm but it wasn’t actually ready until 4pm. The person on reception called Alex did not manage the situation well, he was kind of rude about it when he should have been a little apologetic. We had travelled to Florence by train from lake Garda with 2 young children, we changed train 3 times, we were hot, we had carried our bags from the station, we just wanted to get into our room. They forgot to put towels in, the door was tricky to open, the power kept cutting out so we were advised to turn off our AC if we wanted to use the kettle etc. I get it, it’s an old building, if it hadn’t been for the initial check in it may have been charming instead of annoying.
The apartment was clean, it was in a good location, had great facilities and good sized rooms.

Friends_and_family Family

8/10

Excellent

31 May 2023

Mark

My only objection was that we were in the room directly across from the office and in the evening a couple of men in the office were having a very loud conversation (not an argument) for quite a while. It sounded like they were in our room! All they needed to do was use their \"inside voices\". Once the office closed at 7PM, no problems.
Mark

Leisure Partner

10/10

Exceptional

16 Apr 2023

Charles

Wow. What an amazing property. My wife and I stayed here with our two daughters (10 and 12), with my mum and her husband staying in an adjoining apartment (a separate apartment, but with a shared front door so that we felt like we were staying together as one big family!). Both apartments were astonishingly spacious, well-appointed, and tastefully decorated - the high painted ceilings were a highlight. The location was perfect for our needs: halfway between the Locauto car hire place and the main train station, and still easily walkable to the centre of Florence. The hosts were super-friendly. We recommend the nearby restaurant La Grotta Di Leo.

Leisure Family

4/10

Poor

25 Oct 2022

Karla

The place is not a hotel, it’s more like a vacation property rental. The rooms in the images were probably taken like 10 years ago, because the rooms look run down, or at least the one we had. The place is the bottom two floors of a building and it was hard to find. Once we got there, it took like 20mins Rea to get in because they didn’t answer the messages I had sent them. The building is also across the street from a charity home building, so expect people to be smoking outside at all times and stare at you as you walk down the street. Definitely affected my experience in Florence. The staff was also not super helpful and had the “it is what it is” attitude.

Leisure Partner

10/10

Exceptional

29 Sep 2022

Adrian

This place is amazing!! Our family absolutely loves it. Great location, excellent place!

Friends_and_family Family

10/10

Exceptional

18 Sep 2022

Florence

awesome hotel

amazing hotel. suitable for tourist. 5mins walk from firenze smn station and within 10mins walk to tourist spots. very friendly hosts. spacious room. had a comfortable stay, picture as it is. no breakfast but has a basket full of snacks. will definitely stay again

Partner

8/10

Excellent

01 Sep 2022

Verified traveler

Overall great, but uncleaned bedside table

I liked the room, the kitchenette, the bathroom, but I discovered that one of the tables next to the bed had someone's toe nail clipping, it was a little repulsive.

Friends_and_family Friends

10/10

Exceptional

05 Aug 2022

ELENA

Totally advisable !!

Our stay was very pleasant to the Novella House!! Family friendly.
A lovely apartment ,with all the conforms , clean ,spacious 5 minutes walk to the central streets of Florence.
Very friendly and helpful staff .Alex and Alessia!

Friends_and_family Family

10/10

Exceptional

03 Jul 2022

Timothy

Great

Leisure Partner

10/10

Exceptional

23 Jun 2022

Angela

My sister and I enjoyed our stay at Novella House! The location was amazing with a short six minute walk from the train station, plenty of restaurants nearby, and spots such as the duomo and Ponte Vecchio within a short walking distance. The interior decor was gorgeous and the room was very spacious! Would recommend to friends!

Leisure Family

10/10

Exceptional

15 May 2022

Mason

Best value ever, thank you for making our trip to Florence perfect!

Leisure Partner

10/10

Exceptional

06 Feb 2020

Verified traveler

Very nice property. Situated in an ideal location with only short walk to all tourist attractions.

Leisure Partner

10/10

Exceptional

20 Dec 2019

Stephen

A must stay place in Florence

My fave place in Florence. I feel like a resident when I'm there. Spacious, clean, lots of character. Great locatiom. Friendly, courteous and helpful staff.

Friends_and_family Family

10/10

Exceptional

16 Nov 2019

Nolan

Very accommodating and friendly!! Apartment was very clean

Friends_and_family Friends

6/10

Pleasant

21 Oct 2019

Verified traveler

Disappointing room, location &helpful service good

A good location and very helpful service. We were disappointed in the \"Superior Triple Room\" with city views however. The website shows a room bathed in light, while the reality is that it was quite dark with windows onto the shaded narrow street. The \"bathroom\" is the size of a cupboard with a toilet and washbasin. The shower is separate.

It did the job but all in all, the marketing does not portray the reality.

Friends_and_family Family

10/10

Exceptional

15 Oct 2019

Joy

maz

Beautiful room, very clean and relaxing. Smooth transition checking in and checking out. It’s also very close to the train station! Only stayed in Florence one night, but Novella House made me wish I stayed longer!

Friends_and_family Family

8/10

Excellent

07 Oct 2019

Debra

indifferent

Room was great, staff very friendly and helpful. Bed not real comfortable, almost felt like it was domed in the middle. Neighborhood marginal, with a halfway house across the street, and several shady looking people hanging around, smoking heavily, strange smells, dirty streets. Always felt like we had to keep looking over our shoulders when we walked in and out of there.

Partner

10/10

Exceptional

30 Sep 2019

jane

Great place to stay in Florence

Our train was delayed, so we arrived later than expected. However, we were greeted warmly and shown to our apartment a few blocks away from where we checked in. The old apartment looked recently renovated. It was modern, clean, comfortable, and in a great location for seeing historic Florence. It had a nice kitchen, which was fully equipped, small balcony, and stairs to climb to the third floor. We were able to store our luggage after check-out.

Friends_and_family Friends

8/10

Excellent

28 Sep 2019

Verified traveler

Lovely stay, except for breakfast

The room itself was lovely. It would have been helpful to know at booking that the 'included breakfast' is actually just packaged, processed food - nothing hot or homemade.

Self

10/10

Exceptional

23 May 2019

Verified traveler

We had such a wonderful stay at Novella House, I only wish that we stayed longer!! I came here with my family of 7 people. The staff is extremely well accommodating and helpful. They go out of their way to help their customers, always with a smile on their faces! For instance, they immediately helped me find a suitcase shop to buy a suitcase when mine broke and called us taxis whenever we needed. They even kept are luggage after our check out for free so we could sightsee. They are on site until 7 pm, sometimes even later. Really a wonderful location, just a few steps from beautiful sites and lots of restaurants and markets! The welcome basket was a great touch and very convenient. The apartment itself was beautiful and even though it is decorated in an older historic style, everything was extremely clean and it had all modern amenities. Thank you Francesco and Alessia for a wonderful Florence experience!!

Leisure Family

10/10

Exceptional

05 May 2019

Kuntinee

Good location and comfy stay

The room was lovely and comfortable.
The hotel isn't far from train station and travel spots in Florence.

Partner

6/10

Pleasant

20 Mar 2019

Verified traveler

The bedmattress was too old and too unconfortable.........................

8/10

Excellent

05 Jan 2019

Larry

Roomy hotel about 5 minutes walk from the train station SMN and about 5 to 10 minutes from shops, restaurants and Duomo

10/10

Exceptional

17 Dec 2018

Gerard

Francesco is very nice and helpful

Partner

10/10

Exceptional

21 Oct 2018

Thomas

Cute room

There is only one time we got cold water in the shower maybe people next door was in shower too. We still recommend to others because of the location. Snacks and drinks are topped up daily without extra cost.
I also have to mention we got the room at ground floor. It is beautiful and spacious. Loved it.

Partner

10/10

Exceptional

11 Sep 2018

Tam

Very nice drag at Novella House. Francisco greeted us and held our bags until the room was ready. Room was great. Nicest shower in Europe. Nice touches with the snacks and free water/juice. A taxi was ordered for our early department, which made getting to the airport to easy. The rental is walkable to everything. Definitely recommend.

6/10

Pleasant

30 Aug 2018

Verified traveler

Great location, lovely staff, terrible beds!

The bed and the pillows were horrible. We barely slept for 3 nights as the mattress was a 15cm piece of foam and extremely uncomfortable.
This is unacceptable for a hotel which is rated 4 stars!
The location was however perfect as were the staff who were extremely friendly and helpful.

4/10

Poor

07 Aug 2018

Eric Kiam Cheng

Unpleasant stay

Our room was next to their admin office, & the noises start very early and we could not sleep well. Worst was they did not provide floor mat in the toilet and i slipped on the wet floor after shower and broke a glass window panel while trying to avoid the fall. They changed us Euro80 for the damage. Stayed there 4 nights and we get occasional knocking on the door looking for receptions.

Partner

10/10

Exceptional

03 Aug 2018

Liora

Great place, in the city center

Clean a cozy place, good equipped, big apartment, convenient, nice check in. Close to the train station. Close to the city center.

Family

8/10

Excellent

10 Jun 2018

Julie

Nice hotel and good location

Very nice hotel and good location. All staffs are friendly.

10/10

Exceptional

29 May 2018

Maria

Great location and charming room

We booked this based on previous reviews and close location to the train station. The walk from the station was brief. We were greeted by the staff and had a lovely room on the main floor. Our room was very comfortable with a large bathroom. There was also complimentary breakfast basket that was replenished daily, as well as kettle for tea and coffee, and a liter of bottled water in the fridge. Good Wifi. Excellent walking access to all the main sites of Florence. We stayed for 2 nights and highly recommend.

Partner

8/10

Excellent

27 Apr 2018

Verified traveler

Nice hotel in a good location.

Hotel doesn't look like much from outside but nice inside. Close to bus/train station.

8/10

Excellent

17 Apr 2018

Jason

Nice room & very friendly staff

Was good value. Room was clean and hotel staff very helpful and friendly.Location was very convenient to the train station and only a short walk to all the attractions. My only complaint was our room was right next to the entry door and we heard all the comings and goings . Generally a good value stay

8/10

Excellent

24 Mar 2018

Lisa M

Novella House - Good Location

Nice apartment in a good location. It was close to the train station and a short walk from many restaurants, shops and landmarks. We enjoyed our stay. The apartment is spacious and we appreciated the water, juice and snacks. The towels were nicer than other apartments that we stayed in throughout Italy. Overall we enjoyed our stay at the apartment. Thanks for making our trip a memorable one.

Family

10/10

Exceptional

23 Dec 2017

Nachum

Great stay at Novella House

We loved our stay at Novella House! Francesco provided great service and the room was great. We would definitely go back again.

Partner

10/10

Exceptional

16 Dec 2017

Verified traveler

Home away from home

It’s amazing Place, U always feel at home here. Nice, Little, dated BnB on a cobbled street. Lots of complimentary treats in the room and nice eating joints aroUnd

Partner

10/10

Exceptional

12 Dec 2017

Michelle &Pete

Perfect hotel in a great location

We had such a lovely stay. It's the perfect location being so close to everything , whilst being just away from the busy centre. Everything is in walking distance and the restaraunts close by were excellent and very friendly. The room was perfect and clean and I would gladly recommend a stay. We would love to visit Florence again and would definitely stay here again.

8/10

Excellent

10 Nov 2017

Gary

Perfect location in Florence

Roomy comfortable Classic room in Florence. Great value, Great staff. Five minute walk from train, great restaurants within two blocks. Comfy king bed and very quiet.

10/10

Exceptional

30 Oct 2017

SU LIEW

Overall a wonderful stay

Great location, very friendly and helpful staff. Will stay there again for sure

Family

10/10

Exceptional

01 Oct 2017

Robert

Just what we needed

Great place.. close to train station.
Staff was very nice and helpful.
Good location.. We would stay here again

Partner

10/10

Exceptional

09 Sep 2017

Derek

Rare find in a great location

Excellent stay, great room and exceptionally informed stall, and as a bonus a great restaurant just a minute away.

10/10

Exceptional

07 Sep 2017

Yvonne

Great apartment hotel!

Loved it! The apartment was perfect for 3 people (1 double bed/queen and 1 twin bed located in the living room) and we had plenty of space. We were also pleasantly surprised that it came with a small stove, fridge, laundry washer, and kitchen table. Olga and Francesco were also very kind and helpful throughout our stay. I highly recommend Novella House!

Family

8/10

Excellent

24 Aug 2017

Nargis

Overall good stay.

Stay was really good. People were wonderful and so was the location. Only disappointment was washer not working andnjitxhen had a flood so could not use either. All groceries we bought for breakfast went to waste The least they could have done is bought us breakfast knowing we couldn't eat stuff we had bough due to wshing machine leaking in the kitchen and they could not repair it. Receptionist referred us to
Really nice restaurant in the neighbourhood which made it wonderful

Family

10/10

Exceptional

18 Aug 2017

James

The staff are super helpful and friendly!

Family

10/10

Exceptional

03 Aug 2017

Verified traveler

Outstanding and highly recommended

The location of the hotel was great. It was within walking distance to the train station, but on a quiet street next to a main piazza. It was also within walking distance to all the famous sites and great restaurants. The service was phenomenal. We arrived much earlier than check-in, and we were able to safely store our luggage, were given our keys and all the information we needed. The host also gave us a map and outlined important sites for us and answer questions we had. Once we had access to our room, we were so pleasantly surprised to find that it was very spacious, had a beautiful European decor and a nice modern bathroom. It was extremely clean, towels were provided as well as toiletries, and we were given an iron when needed. Although the front desk was only open between the hours of 8:30am-7:00pm, there was a number that we could reach them at all times in case of an emergency, and they were very willing to answer any questions and provide anything we needed throughout our stay. Checking out was very easy as we had to catch an early train, and we just left the keys in the room. We really enjoyed our stay here and have no complaints whatsoever and would highly recommend it to anyone staying in Florence.

Partner

8/10

Excellent

31 Jul 2017

Verified traveler

Fair stay

Fair stay. Sufficient space for three person except the toilet is quite small. Air conditioning made the room very comfortable. The condition of the room a bit old.

Family

8/10

Excellent

26 Jun 2017

Verified traveler

Transit one night
Perfect!

Partner

10/10

Exceptional

25 Jun 2017

Amir

Great stay, spacious room in a great location. With a great history an feel in to it.
Amazing communication and staff

Family

10/10

Exceptional

14 Jun 2017

Annalisa

A real gem in the heart of Florence. from here you can literally get anywhere in the City. Rooms are really big and comfortable and very well decorated. We will be back next year for sure!!! Highly recommended !

Partner

10/10

Exceptional

06 Jun 2017

Karen

Great location, great staff, an elevator to get to the fourth floor! We were delighted to find it was actually an apartment. We were only staying one night but, it would be perfect for a longer trip.

Family

8/10

Excellent

27 May 2017

Verified traveler

Great but terrible wifi

Great but my wifi never got above one bar...great location though!

Family

10/10

Exceptional

19 May 2017

E Carolyn

Comfort and convenience

Lovely two-room suite with shower room and separate room for toilet/sink, updated in a very old building, conveniently situated about 5 minutes from the train station, and convenient for walking to all the sites of central Firenze. Comfortable bed and well-appointed rooms, tastefully furnished. Innkeepers were friendly, welcoming, and helpful. We would stay here again.

Partner

10/10

Exceptional

15 May 2017

Richard

Great place to stay....very close to train station. Room was very clean and comfortable...would highly recommend

Partner

10/10

Exceptional

08 Apr 2017

Verified traveler

Will definitely stay here again

Truly amazing! Very generous, friendly and helpful hosts. Alicia gave us all tips and ways to travel and discover florence. I had booked a triple sharing room and i was provided two rooms. Nice big and cozy ones. Very clean and quality toiletries and bath towels were provided. Expresso machine and various types of coffe, tea bags, crackers and snacks were provided in the room for free along with water and juices. I would highly recommend this room. Also very close to S Novella station.
Just one thing to mention is that the wall paint in one of the rooms has peeled off, but its not at all a bother to me considering their services, generosity and neatness

Family

10/10

Exceptional

05 Apr 2017

Michelle

Optimal location

Not only was the location great (15 minutes or less walk to almkst all the prime sites in Florence), Francesco and Olga were very helpful. All the restaurants they recommended was superb. The room was spacious, clean, and stocked with free food and drinks. Overall, our stay was marvelous.

8/10

Excellent

31 Mar 2017

Verified traveler

Warm and welcoming

Novella House is an amazing value. The staff are incredibly helpful, rooms very clean, and wonderfully located.

10/10

Exceptional

25 Mar 2017

Donna

Great inexpensive hotel close to the train station

My daughter and I stayed here for 1 week and had a very enjoyable stay. The staff was very friendly and helpful in getting me an early-morning taxi for the day I left. We appreciated the complimentary basket of snacks and teas that was refreshed every day.

Family

10/10

Exceptional

17 Mar 2017

Kim

Hoping to return...

An amazing find. If I'm lucky enough to come back to Florence I'm booking again.

Family

8/10

Excellent

29 Jan 2017

lukito

close to train station and sightseeing
stayed with 2 little kids

Family

10/10

Exceptional

25 Jan 2017

Cherry

Charming hotel

What a charming and unique hotel! We absolutely loved our room- the beds were comfortable and the bathrooms were clean and modern. Francesco was also a very welcoming and kind host. In addition, the location is great! It's a close walk to the central train station and all the other attractions of Florence.

Partner

10/10

Exceptional

01 Jan 2017

Verified traveler

Classic Italian style with a bit of modern touch

Franceso was very courteous and helpful during our stay. You need not worry about a thing, because Franceso is delighted to help you out!

Family

8/10

Excellent

31 Dec 2016

Verified traveler

great experience

We booked this hotel from Rome the night before.We were more than pleased with the spacious room.the location and the extremely helpful concierge

10/10

Exceptional

16 Dec 2016

Verified traveler

Extremely pleased.

The directions to the hotel were simple and clear. It's a very short walk to/from SMN train station. Check in was simple and Francesco is extremely upbeat, polite and kind. My stay was very comfortable and quiet. The room was very well furnished and the bathroom was extremely clean and well appointed. You can walk anywhere in Florence from here. There are tons of eating options nearby, from fancy to simple. I've been to Florence many, many times, so I didn't need any assistance with sightseeing or the like. Still , Francesco is very willing to assist and his English is perfect. I wouldn't hesitate to return to Novella House. .

10/10

Exceptional

21 Nov 2016

Ten

Clean, nice and big room with helpful salf.

Location near train centre, easy to find, room big and clean with helping salf.

10/10

Exceptional

17 Nov 2016

Joanne

Convenient location and spacious room

Novella House is located close to the main train station and within walking distance to all the main tourist attractions. The room was huge and all the snacks and drinks were complimentary! Francesco was so friendly and helpful - he showed us on the map the best places to visit given we only had one day in Florence and gave us restaurant recommendations. We would definitely stay here again

Partner

10/10

Exceptional

05 Nov 2016

Patricia

Nice and clean.

This was a wonderful place to stay. Our host was so gracious, helped take our heavy suitcases up the stairs, as no elevator. Had a mini fridge with some water and other goodies. Our room was a suite and plenty of room to move around. Lovely ceilings and would definitely stay here again. Certainly not disappointed in our choice to stay here.

Family