Rivoli Boutique Hotel

Italy , Florence
FIRENZE, Via Della Scala, 33
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

09 Feb 2026

Laura

Great location and friendly staff.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Michelle

Fourth time staying here. Love this hotel - staff, rooms, location and breakfast

Leisure Partner

10/10

Exceptional

28 Oct 2025

Anne

great view, clean room, courteous staff

10/10

Exceptional

20 Sep 2025

THOMAS

The Rivoli is conveniently located to sights, restaurant and train and tram.

6/10

Pleasant

22 Aug 2025

Jacqueline

We book the romantic package (as it was our 10 years anniversary) and were super excited to be able to relax before we get the move to our next location. However when you book the romantic package and check out was supposed to be at 3pm. We were rush to leave by 12pm. Keep in mind if you book pay extra and book the package you are not guaranteed to stay longer. Even though we did mention to the hotel and they said you need to book directly from us and not through the app and our friend did book from the hotel directly with his booking and they just made an excuse for us that they were busy and they need the room. It kinda ruin our experience with the hotel as a 4 star. The location itself was great. It was actually our most expensive hotel in Italy because of the romantic package and it was our least favourite. In hospitality, what they stand for truly matters and it’s all in the details and guest experience is everything.

Partner

10/10

Exceptional

21 Aug 2025

Sebastian

Great boutique hotel. Good breakfast. Only critique was that the bed was very firm

Family

6/10

Pleasant

20 Aug 2025

Wameedh

Excellent location. Old and worn down.

Leisure Family

8/10

Excellent

19 Aug 2025

Owen

The staff did an amazing job at accommodating to our needs and made us feel welcome. The wifi in our room was not working but the staff did try and fix it. The room we stayed in was recently remodeled but still at some old charm to it. I highly recommend this hotel.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Jennifer

Lovely hotel

6/10

Pleasant

08 Aug 2025

thomas

nice hotel.. very friendly staff at front desk, restaurant and breakfast .. professional. very nice location close to trainstation, tram station to airport, river and main attractions. only issue we had is that the our room was not worth the money we paid, small, small window, very small bathroom and worst of all very close to the jacuzzi .. which is verly loud with children and the bubble machine. dont really understand why they gave us taht room??

8/10

Excellent

03 Aug 2025

Ranjan

Very nice boutique hotel

First room we were given had one window facing inner utility area. We asked and got another room that faced the garden and their small pool/Jacuzzi, that was much better. Service by all people was very good. Common areas are very nicely decorated. Daily breakfast included in the rate was very good. Hotel is in a very nice location, walking distance to the station and all attractions. All in all a very nice boutique hotel.

Partner

2/10

Poor

31 Jul 2025

Alessandra

My stay did not meet the standards I expected — especially from a hotel that presents itself as a four-star property.

From the start, there had several serious issues:
•The first room had a door that did not close properly and did not include the separated beds we had requested in advance.
•We were then moved to a smoking room, despite my clear request for a non-smoking room.
•Finally, we were placed in an isolated room outside the propriety, near the pool, which involved multiple stairs and is clearly not appropriate for guests with arthritis. I accepted it only because I was exhausted after a long trip from Venice and needed rest.

Most frustratingly, while using my personal hair dryer — something I’ve done without issue in five other hotels over the past month — I received a call from reception accusing me of smoking and demanding I stop drying my hair. I was embarrassed and confused by this inappropriate accusation. The staff later said the fire alarm was triggered by the dryer, but no apology or solution was offered — only a transfer to another room so I could finish drying my hair, after I complained.

Additionally, the late room was simply not up to four-star standards, either in layout or amenities, which only added to the overall disappointment.

I am checking out tomorrow and would appreciate it if someone from the management team could follow up with me directly to confirm that these concerns have been acknowledged

Leisure Family

10/10

Exceptional

28 Jul 2025

John

Magnificent Botique Hotel

Our first trip to Florence could not have been any better as guests in this fantastic botique hotel. Just arond the corner from the train station (5 min walk) yet so close and walkable to all the main tourist attractions. Our room was spacious, well appointed and comfortable with a fantastic balcony. The restaurant offers both indoor and garden outsde seating. Breakfast was very good and the hotel staff warm and friendly. Highly recommended.

Partner

10/10

Exceptional

04 Jul 2025

Lucas

Awesome place!

8/10

Excellent

17 Jun 2025

John Dean

cleanliness and convenience to metro station

Leisure Self

10/10

Exceptional

04 Jun 2025

Blair

Great Locatioon and a very comfortable hotel.

Leisure Partner

10/10

Exceptional

18 May 2025

william

This is ideally placed to visit most places in Florence, and it is handy for the T2 tram link to the airport. We used the hotel restaurant the first night and were pleasantly surprised by the food, staff and ambience. A short walk away you can find the cocktail bar where the Negroni was invented

Leisure Partner

8/10

Excellent

04 May 2025

Corey

Florence Hotel

We were unable to stay at the hotel. They made arrangements for us to stay in the sister hotel. We were disappointed but understood.

Partner

10/10

Exceptional

29 Apr 2025

Marcia

A charming Boutique Hotel with a friendly staff. Five minute walk from the train station. Ten minute walk to the city center. Close to everything but n a quiet area. Loved this hotel.

Leisure Self

8/10

Excellent

15 Apr 2025

karen

Mostly great

Front desk staff was great, breakfast was great. Beds were not very comfortable but we were able to request slightly softer pillows to replace the flat, hard ones we had on our beds when we arrived. Note that if your room faces the street, there is noise at night. The courtyard was nice but there is no pool- just a jacuzzi. We wrongly assumed from pictures that it was a pool. Location is good for walking around the city.

Friends_and_family Family

10/10

Exceptional

09 Apr 2025

William

Great stay. Staff was very helpful. Comfortable rooms. Great breakfast and amenities. Close to train station and walkable location.

Leisure Family

4/10

Poor

31 Mar 2025

Joshua

The hotel had major construction work being done and was annoyingly loud. I asked the receptionist when construction would stop and she said soon. Also, she said it wouldn’t start before 9 am…it started around 8.

Leisure Friends

10/10

Exceptional

27 Mar 2025

Jungmi

We really comfortable to stay here.

Leisure Friends

10/10

Exceptional

27 Mar 2025

Carla

The place was so
Clean and new and the staff was super profesional and nice, the breakfast was incredible, everything really around two minutes, the train station 2 min and wow !! The Hotel made me feel safe and welcome !!! Thank you Rivoli Hotel !!!

Leisure Family

10/10

Exceptional

16 Mar 2025

Kirsten

This hotel was a delight in every way!

Leisure Family

10/10

Exceptional

15 Mar 2025

Jean

A beautiful property with attentive staff. This hotel is a lovely gem within walking distance to the train station and Duomo.

Leisure

10/10

Exceptional

27 Feb 2025

Brad

Staff was extremely friendly, wife and i enjoyed the on-site spa/suana/turkish bath. Very close to everything, when we return to florence we will book with them again.

Leisure Partner

10/10

Exceptional

27 Feb 2025

David

Great birthday trip

First off, the location of this hotel was terrific. Walking distance to everything and close to the train but past the dodgy area.

The morning after the first night was uncomfortable because my mattress was so hard. I talked to the manager and the mattress is replaced immediately.

Also, it was my birthday during the stay, and the staff put a card and a package of biscotti as a gift in the room on my birthday. That was very much appreciated.

Other than some construction which was only going on during the day, this was a great place that I would stay at again.

Partner

10/10

Exceptional

25 Feb 2025

Daniel

I wouldn't say the pool/spa was bad, just overstated from a quality perspective. Staff was very friendly, helpful, and a pleasure.

Leisure Family

8/10

Excellent

27 Jan 2025

Verified traveler

Fabulous Staff. Charming family owned hotel.

Staff was phenomenal, front desk and bartender were lovely and very helpful. Overall the stay was positive but the room was incredibley loud, smaller than photos,

Business

6/10

Pleasant

28 Dec 2024

Daniel

Tiniest shower space we have ever had

The hotel is situated next to florence center. The main reason I would not recommend this hotel is the shower. I think its safe to say that we have never in our life showered in such a small enclosed box. You can stand up straight but cant lean or bend. Breakfast was nice but I have had better selection in other 4 star hotels.

Partner

10/10

Exceptional

24 Nov 2024

Stefania

Hotel molto curato
Personale super gentile e disponibile
Vicinissimo al centro

10/10

Exceptional

06 Nov 2024

hayat

My favorite hotel in Florence love it!

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Daniela

Well maintained, very well positioned!

Leisure Partner

10/10

Exceptional

02 Nov 2024

Robert

This was my first time in Florence and I wanted a quiet hotel with quick access from Santa Maria station. The courtyard and the terrace made all the difference for me. With all the noise and rushing in the streets being able to quickly walk to the hotel and sit in the quiet terrace was really what I needed.
Very clean hotel with very attentive staff and great service holding bags.
The breakfast buffet was a nice surprise as I didn’t even know it was included.

Leisure Partner

2/10

Poor

01 Nov 2024

Jamie

Booked on Expedia last minute for 2 nights, as our airbnb AC broke. Staff did not inform us there was construction going on on 3rd floor when checking n. They put us on 2nd floor next to elevator. Did not hear or see signs of this upon check in but there was a sign in elevator stating 3rd floor was not accessible. We put our things in room and got on with our day. Came back in evening and other than the AC working great, it was down hill from there. Beds were the hardest we have ever slept on. Pillows hard & flat. No bedside plugs, No working wifi to speak of. Kept dropping or had no bars so couldn’t load anything. Spoke to front desk about wifi & they said, there was no problem on their end & to reboot electronics. Tired & no change. Gave up, went to bed. Contacted them about beds being hard & they said they had no fix & would let housekeepers know in morning. Needless to say it was a horrible nights sleep. Morning came & still no wifi. Spoke to them again about this & the beds & they said they didn’t have a problem with wifi & housekeeping would be there around 1pm to address the bed issue. At 10 am construction started & sounded like the ceiling was going to fall in. Conclusion, we were moved to tiny 1st floor room, no wifi fix & full of mosquitos. Room had door to small smoking balcony. Assume it had been previously left open. Also, if u book on Expedia u don’t get house slippers. Saw them on carts & that every other room had them. How petty! Have contacted Expedia!!!

Leisure Family

10/10

Exceptional

30 Oct 2024

Chris

I had an awesome time at this hotel! Every employee I have interacted with was very professional and helpful. The only downside would be the thin walls, I could hear the neighbouring rooms conversation very early in the morning when I was sleeping and had them bang on the wall when I was having a phone conversation in a normal tone of voice.. besides that the overall experience was fantastic! Excellent location, very close to many touristic attractions and to the train station. I would also recommend trying to the restaurant in that hotel, delicious food and lovely staff. Will be back!

Business_and_leisure Self

10/10

Exceptional

29 Oct 2024

Gianfranco

Small hotel conveniently locate to both Santa Maria Novella train station and historic center. Within walking distance

Business Self

8/10

Excellent

23 Oct 2024

Therese

Very pretty gardens. Staff helpful, especially at breakfast.
Great location.
Quiet.

Friends_and_family Family

8/10

Excellent

23 Oct 2024

Kelly

The property's location was great for walking to the Florence attractions. The staff was great. The property lives up to its boutique representation. A great alternative to a standard hotel stay.

10/10

Exceptional

15 Oct 2024

Tammera

A quick 5 minute walk from the train station, and an easy walk into the square from the hotel. Welcoming, comfortable beds and the breakfast served each morning had plenty of options. Should you need a taxi, one was available within 5 minutes. We spent a month in Italy, and this was our final stay before returning home. An excellent choice.

Leisure Partner

10/10

Exceptional

29 Sep 2024

William

A superb boutique.hotel.

Leisure Friends

10/10

Exceptional

25 Sep 2024

Evangeline

My daughter and I loved everything about this hotel. We felt very welcomed by the staff, and we loved our room and the courtyard. Even took a dip in the spa..

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

Anne

Great location to walk everywhere. Beautiful square 2 minutes walk. I would recommend this and definitely stay here again if I have the chance to visit again.

Leisure Partner

10/10

Exceptional

07 Sep 2024

Hannelore

Rivoli stay

Staff extremely helpful with car, current adapters, check in and out.
The restaurant had a nice varied menus for breakfast and dinner.
Would recommend a shelf in bathroom. Space very limited. Ended up using top of Kleenex box on wall. Room for toothbrush for 2 and that was all the space.
Feather pillows need replacing. They're very flat.

Partner

4/10

Poor

27 Aug 2024

Andrew

Dated. Although the hard surfaces were clean, the shower functioned very poorly and with low water pressure. What wasn’t tile or old wall paper was covered in old, dingy cloth. The amenities were extremely dated (blow dryer/clothes press - not iron) appeared to be from eons ago. The jacuzzi/plunge pool appeared to have algae. Not as pictured. Not impressed. Wouldn’t recommend. You can do better.

10/10

Exceptional

20 Aug 2024

Nectar

Perfect location!

Great location. Just 3 minutes from Plaza Maria Novella and the train station. All the tours met there so very convenient. Lots of restaurants and markets within 5 minutes. Safe and the AC worked great LOL

Self

10/10

Exceptional

14 Aug 2024

Lindsay

The hotel staff were great. The property was clean, convenient, and we enjoyed the variety of breakfast options as well as the pool! Would definitely stay here again!

Leisure Family_with_children

10/10

Exceptional

13 Aug 2024

Roberta

Beautiful and adorable! Charming decor and pool. Great breakfast.

Leisure Family

10/10

Exceptional

09 Aug 2024

Kimberly

This property was awesome for our visit in Florence. Local to shops and restaurants! We will definitely be back.

Leisure Partner

6/10

Pleasant

25 Jul 2024

Korrutai

We booked this hotel because we thought there are pool and gym in the property. We have to get a gym pass daily to go to the gym nearby and the pool is more like hot tub and it’s not allowed to swim. You can swim anyhow because it’s so small. The room is okay. We found the musky smell in the bathroom, room and tiny elevator. The best part about it is breakfast and location.

Leisure Partner

8/10

Excellent

22 Jul 2024

Elaine

Property was neat and clean. Was surprised with the size of the bathroom. Could hardly move around in there. Little to do in hotel. Was told there was a gym but not on site. No pool. Breakfast was excellent, staff was friendly and helpful. Good location to the square, restaurants, train station and shopping.

Leisure

8/10

Excellent

21 Jul 2024

Eugenie

I enjoyed my stay and felt comfortable as an older solo traveller.
Would have enjoyed a Netflix option as it was too hot to be out all day

Leisure Self

8/10

Excellent

15 Jul 2024

Rebecca

Great location from Termini

Short walk from train station and close to many sights. Intersting bathroom and several quaint patio seating areas around the ground floor for breakfast and going to hot tub. Breakfast was very nice and convenient.

Friends_and_family Family

10/10

Exceptional

29 Jun 2024

Bryan

The staff did an excellent job. The room was super clean comfortable and cool during a very hot couple of days in Florence. We would stay again for sure.

Leisure Family

10/10

Exceptional

23 Jun 2024

Andrea

The staff was extremely helpful. In proximity to great restaurants and transportation options. Comfortable and clean accommodations.

10/10

Exceptional

02 Jun 2024

Patricia

Restaurant and sitting spots on first floor are very nice.

Leisure Friends

10/10

Exceptional

02 May 2024

Amber

Very beautiful nice to stay at

Leisure Family

10/10

Exceptional

02 May 2024

Lorrie

Beautiful hotel! Excellent staff.

Leisure

10/10

Exceptional

02 May 2024

Stacy

Beautiful hotel. Excellent staff.

Leisure Family

10/10

Exceptional

30 Apr 2024

MANSI

Excellent stay! Great Location!

Leisure Family_with_children

10/10

Exceptional

09 Apr 2024

Ericka

The hotel is located 4 mins walk from the train station in the heart of Florence. With plenty of restaurants around. It was clean, the rooms are spacious and well equipped. Services was good, breakfast is adequate with cold and hot choices. Overall a great hotel, I highly recommend it!

Leisure Family

10/10

Exceptional

03 Apr 2024

Charles

The hotel was very clean and unique. My wife and I really enjoyed our stay. It’s extremely convenient to the train station as well as to Florence’s attractions. Highly recommend staying here.

Leisure Partner

10/10

Exceptional

03 Apr 2024

talia

very cute little hotel rigth in the center of all the sights to see, super nice hotel staff and great experience

Leisure Partner

6/10

Pleasant

30 Dec 2023

Taghrid

* Great location - Close to the train station and a walking distance from so many of the main attractions
* The first room we were assigned was spacious and had 2 levels, unfortunately we immediately discovered mold on the walls and a leakage in the upstairs bathroom so we had to be moved to a different room which was comfortable and cozy so we did not mind
* The staff is courteous, but I wouldn’t say they were exactly friendly
* The person who carried the luggage to the room wasn’t very careful in handling that. The handle of my friend’s luggage got broken while the luggage porter was moving them from that first room to the second
* The A/C malfunctioned a couple of times but the reception were able to fix that quickly from their end
* Slippers are not provided but upon requesting them we were delivered 2 pairs each

Leisure Friends

10/10

Exceptional

28 Dec 2023

susanna

Great location.

Nice hotel and the Christmas decorations were awesome. Super breakfast with lovely staff.

Walkable to train station and everywhere. I would return.

Leisure Family

10/10

Exceptional

17 Dec 2023

Daniel

My wife and I stayed here during our first visit to Florence in October 2023. I was able to communicate with the very professional staff prior to our arrival to arrange for transportation to/from the airport. This was very important and helpful.
This boutique hotel is located very close to a public plaza that the locals frequent on weekends.
There are many excellent restaurants and shops walking distance.
The staff is outstanding.
Florence is a wonderful city with a lot of history and culture to experience and explore.

Leisure Family

10/10

Exceptional

24 Nov 2023

erin

Fantastic hotel centrally located! Easy walk to main sites, high-end shopping, many quality restaurants, central market and train station.

Leisure Partner

8/10

Excellent

11 Nov 2023

Christina

Helpful staff, clean room, good location

Leisure Friends

8/10

Excellent

29 Oct 2023

Daniel

Loved the excellent staff as well as location to many of the sites in Florence.
Our room was well appointed and clean.
The only item was they don’t provide wash cloths.
Otherwise this is a very good hotel that I’d recommend highly.

Leisure Friends

8/10

Excellent

22 Oct 2023

Megan

The hotel was convenient to the train station just a short walk away. Everything was within about a 20-25 minute walk at most so very walkable. The hotel bar and bar tenders were very welcoming and friendly and they have a great, quiet courtyard to enjoy your drinks. The only thing we didn’t love is the bathroom is a bit tight.

Leisure Partner

8/10

Excellent

26 Sep 2023

Ferenc

Location

Leisure Partner

10/10

Exceptional

14 Sep 2023

Ferenc

Friendly staff. Access to the pool. Good location close to the main attractions.

Leisure Partner

8/10

Excellent

13 Sep 2023

Elizabeth

Excellent staff. Friendly and helpful. Room was pleasant although walls were a bit thin! Air con excellent and bathroom clean and well equipped.
Breakfast was ok. Hot food was the same everyday and not the best. Lots of choice of cold meats/cheese. Pastries and bread also available and cereals and yogurts/fresh fruit.

Leisure Self

10/10

Exceptional

12 Sep 2023

Grant

It was like staying at a resort

4/10

Poor

05 Sep 2023

Brandon

First time visiting Florence and overall the amenities of this hotel were a huge disappointment. The pool is about the size of two king beds, the biggest section is maybe 18” deep, with jets. Two sides of the pool are deep but only about a bodies width wide. Not at all what I was expecting, when I planned on an actual hot tub, the water isn’t even warm. (The pool/hot tub was the main reason we chose this place). The room is decent, however the bed was extra firm and flat. Biggest disappointment in the room was the jacuzzi tub/shower combo. The tub is sectioned into two parts for the shower and if you’re a bigger person, you would be hard pressed to be able to even turn around and/or bend over. Since the pool was a disappointment, I decided to take advantage of the in-room jacuzzi tub. Guess what, the controller is broken so it won’t turn on and I can’t even take a regular bath, because the drain doesn’t seal. We definitely won’t stay here again, especially when there are so many other hotels with the amenities that we were looking for, in the same price range. I’d also like to add, the bedroom is located the furthest point from the door and we can still hear people talking and kids screaming in the hallway and other rooms. Very disappointed!

Leisure Partner

8/10

Excellent

03 Sep 2023

Manuelina

Enjoyed my stay, the room was quiet small and bed was close to the door so I could hear what was going on in the hallway.

Self

10/10

Exceptional

03 Sep 2023

Leah

Rivoli Boutique Hotel is a lovely property with first class facilities and fine dining in the in house restaurant.

Leisure Self

10/10

Exceptional

24 Aug 2023

catherine

Hotel was beautiful and located very close to everything

Leisure Partner

10/10

Exceptional

22 Aug 2023

Nicola

Lovely hotel with friendly staff. Great location and would happily stay there again in the future.

10/10

Exceptional

14 Aug 2023

anu

The staff is thoughtful, helpful and resourceful. Helped with cabs and finding an extra suitcase. The room for 3 was great with the exception of the portable shower head-was fixed once and broke again. The pool is a wonderful respite in the heat. The bartender exceptional. A great location and convenient to all must see spots in Firenze.

Leisure Family

8/10

Excellent

10 Aug 2023

Danielle

The room was outdated but clean and comfortable.The location was very good.
EVERYTHING could be heard in the bathroom from next door's bathroom.

Leisure Family

10/10

Exceptional

08 Aug 2023

Sonia

Excellent location, quaint property, great breakfast.

Leisure Self

10/10

Exceptional

07 Aug 2023

Diana

The staff went out of their way to make everything perfect.
Even when we were being bitten by mosquitoes, they put a vapor in the room and did all they could to make us comfortable. They also helped us to attend events.
And made transportation arrangements as well.

Leisure Friends

10/10

Exceptional

04 Aug 2023

Sergio

I found staff very helpful. Great valet parking

Leisure Family

10/10

Exceptional

03 Aug 2023

Lesley

Beautiful hotel and very friendly, helpful staff! I would recommend it to everyone.

Leisure Family

10/10

Exceptional

03 Aug 2023

Caroline

Very very good!

The room was as crisp and put together as the staff. Having the pool available was a real bonus for our afternoons in Florence - so nice on a hot day! We were able to eat fresh fruit for the first time in days at breakfast! Thanks to everyone at the hotel for making our short stay so enjoyable.

Partner

8/10

Excellent

21 Jul 2023

Michele

I liked how convenient the location was, 5 min walk from train station . The street has boutiques, hotels , restaurants,….
The staff is extremely friendly, helpful , nice &smiley.
The breakfast was not bad .
But could be a little more cleaner

Leisure Family

10/10

Exceptional

12 Jul 2023

Kyle

Tremendous value! The pleace is beautiful and has a great proximity to the train. The breakfast buffet was great. The courtyard is very cute. The staff is super friendly. Loved it here. Would definitely go back. The rooms are small but that did not matter to us.

Leisure Family

10/10

Exceptional

29 Jun 2023

Nathalie

I loved my stay at Rivoli hotel, the staff is so nice and very helpful. The building itself is beautifully decorated, and the courtyard and jacuzzi are great, especially to escape the summer heat in the middle of the day. I would definitely stay again. I stayed in a single room, and it had all the amenities necessary to make my stay very comfortable! Also, the wifi was pretty strong for a hotel.

The only downside was that I had a street facing room, and the street was sometimes noisy at night. However, I know this is a reality for most city centre hotels in historic buildings, so I brought ear plugs and was able to sleep well. If you are a light sleeper, maybe it would be a good idea to request a courtyard view room, if possible.

Leisure Self

10/10

Exceptional

06 Jun 2023

Tannia

The rooms where clean but the AC kept malfunctioning. Good location for the hotel, and also very quiet. The restaurant at the hotel was amazing for dinner, I completely recommend!
However their breakfast was not good.

Leisure Family

8/10

Excellent

02 Jun 2023

Jaime

This is such a great hotel! The service and staff at this hotel was amazing! The breakfast was amazing and had such an attentive and lovely staff each morning we went in! The hotel is located in a perfect spot close to many tourist attractions and famous restaurants, definitely would recommend staying here for anyone looking to stay in Florence!

Leisure Partner

10/10

Exceptional

27 May 2023

Alexandra

Awesome hotel!

Leisure Partner

10/10

Exceptional

26 May 2023

helen

Good choice for solo travellers.

Beautiful hotel in an amazing position. No more than 20 minutes walk to main buildings. 5 minutes walk from the Santa Maria Novello piazza, also has an amazing gelato shop on the way. As a solo traveller the private balcony and room service which was all from the main dinner menu was a plus. Was great to sit out listening to the bells and general chatter. Room very comfortable, quiet air conditioning, good WiFi. Service was quick, friendly and very efficient. Highly recommend it.

Self

6/10

Pleasant

18 Apr 2023

Sanjiv

An okay hotel. Older decor and the bathroom in 406 doesn't even have a fan.

Leisure

2/10

Poor

12 Apr 2023

Samantha

This was unequivocally the worst value for money hotel we’ve ever stayed in; please do not be fooled by the cute pictures of the restaurant with terrace (it has a sad cafeteria vibe in person), the shabby chic sitting room (it is all shabby, no chic) or the four star rating (unfathomable).

There were a number of American tour groups; I feel terrible they think this is what a quality Italian/European hotel is when it is literally the farthest from that. It is poorly maintained and even the most basic of ‘amenities’ (working aircon, towels that weren’t threadbare) were in no way present. Add the sleazy vibe (lots of cheap velour, colour changing lights in the bathroom, ambiguous stains and cracks everywhere) and questionable commitment to cleanliness (someone else’s food was left in our mini-fridge) and our weekend was absolutely ruined by not feeling we had a safe, clean place to stay.

We did raise the aircon issue (we have a toddler, it was a disaster) with the hotel - and were told we could move to a ‘superior room’ which (after two false starts in an unsuitable shower room and someone else’s room that they were actively staying in) were put in the same type of room we had booked in the first place. This was after the staff yelled at me for not telling them sooner but before the manager insisted the aircon wasn’t broken but only needed ‘some time to warm up’ - like two days is not time enough!

A horrible place, a disappointment all around. Stay away.

Leisure Family_with_children

10/10

Exceptional

12 Apr 2023

Emilie

Amazing stay, staff was very attentive, room was perfect, breakfast was delicious

Business_and_leisure Self

10/10

Exceptional

14 Mar 2023

Jodi

Lovely hotel! There were so many nice touches where you can tell they put thought into making the stay nice for their guests. The hotel garden is beautiful and I highly recommend having dinner at the attached restaurant!

Leisure Family

8/10

Excellent

17 Feb 2023

Delphine

From my bedroom little noisy because not double glazing

8/10

Excellent

10 Feb 2023

Kirstie

Amazing hotel! Stayed for 4 nights for our honeymoon, made this a base to go to Pisa and Venice! They gave us a little welcome of Cantucci cookies which I think is a sweet little touch! Very clean and spacious; they changed our towels and sheets everyday. Breakfast buffet was good and service was excellent. Tried the hot tub/ pool - could be more cleaner and the jets were not working. The location is great - walking distance to the train station and restaurants around the area and also to the downtown area! The hotel has lots of common space where you can chill, they also have a mini bar by the lobby. Would definitely stay again and highly recommend!

Leisure Partner