The Westin Excelsior

Italy , Florence
FLORENCIA, Piazza Ognissanti, 3
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

07 Feb 2026

Kate

This is a fabulous old world hotel that is in need of modernisation in parts. Great location. Staff are attentive, especially Riccardo at the front desk. Was surprised by how some guests were dressed in the hotel; pyjamas at breakfast not appropriate.

Leisure Partner

10/10

Exceptional

14 Jan 2026

len

Very clean, staff was very nice and helpful.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Joseph

Room needs a coat of paint and new carpet. Staff very good and helpful. Breakfast buffet lots of items and selection. Hot items were cold need to be hotter.

Leisure Self

6/10

Pleasant

29 Nov 2025

Claudia

television was ancient and could not get any decent stations or movies.
No place to get a drink except in bars and restaurants.
Room and hotel is aesthetically beautiful.

Friends_and_family Family

8/10

Excellent

19 Nov 2025

Milana

Spacious rooms!!!

Leisure Family_with_children

6/10

Pleasant

13 Nov 2025

Carolyn tremain

Staff very helpful but rooms are tired. We were on the 3rd floor and a lot of street noise overnight

Partner

10/10

Exceptional

06 Nov 2025

Kimberly

Classy, centrally located hotel. We enjoyed our stay and the breakfast was good. Instant coffee not what we like but we put up with it for two days.

Partner

10/10

Exceptional

16 Sep 2025

Alejandro

Everything was great except for the TV service they have. Tv is old and don’t have smart tv options

Family

10/10

Exceptional

10 Sep 2025

Kristen

I travelled with my family (two adults, three children, one grandparent). The connecting rooms with great. The kids loved the pool to escape the summer heat!

10/10

Exceptional

27 Aug 2025

sarvenaz

Nice hotel great staff

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Darren

5 stars

Just gorgeous from the first night to the last. The concierge helped us so many times - getting taxis, arranging for a trip to the beach. We are a family of 5, and had 2 adjoining rooms....it was just perfect for us. Huge lobby, breakfast was delightful.

Friends_and_family Family

2/10

Poor

26 Jul 2025

Verified traveler

Give it a miss

The hotel was really outdated and excessively overpriced. Decoration was very shabby and very uncomfortable bed.
I was overcharged substantially and promised repayment. This should not happen in a supposedly luxury hotel.

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Jennifer

Great location but worn down

Location was fabulous and the front desk/valet staff was outstanding. Breakfast staff were rude and more concerned with making sure we paid/signed the bill than making sure we had everything we needed for the meal. At one point one of us just wanted to drop off a vitamin for someone else in the family who was eating and they were trying to charge us even though we weren't eating. We were also surprised with the condition on the room. While overall it was comfortable and clean the room was very worn down compared to previous Westin hotels we have stayed in. The shower also kept flooding the bathroom and into the hall no matter how many towels we put down on the floor. Just very surprising for a Westin.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Michael

Amazing hotel and great location.

10/10

Exceptional

20 Jun 2025

Carlos

The hotel is just amazing. Five stars in every possible way with great stuff, fantastic food. The restaurant is outstanding and the staff is unbelievable. The pool is great.

Leisure Family

10/10

Exceptional

11 Jun 2025

Ioannis

Classiness

Family

10/10

Exceptional

06 Jun 2025

Santo

Beautiful hotel on Via Veneto. Everything is walking distance. Metro is nearby. Staff was excellent and room was beautiful. Thank you for a wonderful stay.

Leisure Family

10/10

Exceptional

27 May 2025

Peter

Time has come to removate thos beautiful propety

10/10

Exceptional

22 Apr 2025

Margaret

Our room was very large with a king size bed which was very comfortable. The hotel is in a very nice neighborhood and the common areas are very elegant.

Leisure Partner

10/10

Exceptional

01 Apr 2025

Kenneth

Despite the age of the property, it was very clean and well kept. Service from check-in to departure was excellent! Danny, in the bar was very helpful in selecting a great local restaurant.

Leisure Friends

10/10

Exceptional

01 Apr 2025

Ralph

Bar staff was exceptional. Danny was fantastic and very customer oriented. Great Hotel.

Leisure Family

2/10

Poor

14 Mar 2025

John

These insufferable a$$hats gave me the bum's treatment even as i was paying them. (it was 45° rain, and i have arthritis. I guess i didn't look the part of someone who gives an inkeep $600 amd goes straight to bed all low maintenance/disturbance like.) They told me there were no rooms and then moved in with the full bum's rush. AND NOW I HAVE A >€600 CHARGE FOR THEM AND THEY NEVER EVEN HOSTED ME. I HOPE THEY DIE IN FLAMES.

Self

10/10

Exceptional

07 Jan 2025

Brigitte

Excellent - 5 Star

Excellent 5 Star hotel - gorgeous rooms, great service. We loved it all. Wonderful breakfast!
Superb hotel to stay.

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Kelsey

This was a beautiful and reliable choice for our stay in Rome over the holidays. It felt very luxe and satisfied what we needed. There were some elements that felt dated... carpet was a bit weird, the walls were fabric so be mindful if you have allergies. \"King bed\" was two very well used twins pushed together on wheels. The bathroom was clean and nice, good shower. The housekeeping service was delightful and once we settled in this was an awesome central base to explore the sites around the city. We really liked being able to retreat from the hectic tourism but close to whatever we needed. While dated... the aesthetic is also why we chose it... it feels like history because it is :) Enjoy!!!!

Leisure Partner

8/10

Excellent

24 Dec 2024

Jean-Seok

The hotel front desk people were very friendly. But there were not a lot of people staying at the hotel. So it feels a little bit spooky. But the room was quite large for a hotel in Rome.

Friends_and_family Family

10/10

Exceptional

09 Dec 2024

David

I saw this hotel on a previous visit to Rome and I wanted to stay there. It was even more beautiful than I could have imagined and the service was amazing.

Partner

10/10

Exceptional

24 Nov 2024

mark

perfect location in heart of Rome

Business_and_leisure Partner

10/10

Exceptional

09 Nov 2024

Sanjay

Beautiful location and just a fantastic building

Business Self

10/10

Exceptional

09 Oct 2024

Carl

Great property
We always stay there why change

Leisure

8/10

Excellent

07 Oct 2024

Michael

Nice elegant rooms. Great location and very walkable with lots of local amenities. Pianist in the bar at the evening.

Leisure Family

10/10

Exceptional

26 Sep 2024

Fermin Ramon

Great service i will definitely came back

Leisure Family

8/10

Excellent

23 Aug 2024

Harjeet

This is an old property with a lot of character. Although, unfortunately, the fittings etc also seem to be very old. We often stay in heritage properties although expect the light switches, plumbing etc to be modern. But not in this hotel.

The rooms are massive and we had a balcony although one couldn’t step out. Very quiet hotel. Nice cafes nearby and Spanish steps too are nearby.

Overall would highly recommend this property although you need to be comfortable with fittings being from the 20th century. Not a problem for most I guess.

Leisure

6/10

Pleasant

24 Jul 2024

Hak Sung

This is a fabled property that once upon a time was glorious and glamorous. It is now now has its prime and in faded glory. It is a hotel that is in desperate need of care and being upgraded. It is constantly changing hands and none of the owners are putting the effort and putting the money into it that it deserves. it can be renovated to old glory but right now it is simply faded glory. The staff is rather abrupt and grumpy. The best part is the restaurant is great restaurant staff is very good and the location is incredible. Watching the hotel lit up at night is just glorious. I hope that this hotel can one day be returned to its past glory. One more thing when we arrived at the hotel, there was nobody outside no doorman no Bellman nobody to greet us.

Leisure Family

8/10

Excellent

10 Jun 2024

Karim

Overall good

8/10

Excellent

07 May 2024

Bahar

The staff was fantastic amd very nice and helpful. I loved the location and the size of the room. My only complaint is rhat the carpet of iur room was really old and had stains. Foe a five star hotel i was surprised that Westin with such a big name in the hotel industry would allow the carpet to be so dated. I hope they fix this ASAP or trhy will definitely lose customers. Otherwise the staff and also the breakfast was really nice.

Leisure Family

10/10

Exceptional

25 Apr 2024

Kimberly

Great location. Great staff

Leisure Friends

10/10

Exceptional

06 Apr 2024

FRANCISCO

Excellent tutti

Leisure Family_with_children

10/10

Exceptional

05 Apr 2024

FRANCISCO

5 stelle innanzitutto per le attenzioni che abbiamo ricevuto fin dal nostro arrivo, la posizione è molto strategica per il turismo, le camere pulite comprendono anche acqua e internet.
Sono soddisfatto9.
Grazie

10/10

Exceptional

29 Feb 2024

Cristina

Great location , walkable safe area , friendly staff.

Leisure Partner

10/10

Exceptional

06 Feb 2024

benoit

very large room.
carpets need to be changed

Leisure Partner

8/10

Excellent

27 Dec 2023

Otha

Usually great - but this time there was a hitch

We love staying here when we come to Rome. (A few times a year) The staff is excellent. The rooms are nice but it would be nice if they upgraded the TVs like they have in other Westin’s to be able to use TV Apps or casting (as the channel selections are few) My only big issue with our recent stay was getting our cat the morning we were to leave. We had a 9:30am international flight so we called at 5 til 6am for the cat to be brought around. We figured we would get to the airport by 6:30 giving us plenty of time to get through international customs. Well they couldn’t get the garage to bring our car and at about 6:40 the guy brought a car - but it wasn’t ours and they insisted it was! When we showed them our receipt they tried calling back to the garage over and over and the concierge ended having to physically walk to the garage and they finally brought our car around 7:15am. Needless to say this put a giant strain on us as we were traveling with our elderly parents, and had to get fuel, return our rental and go through customs. We barely made it! Westin Rome we love you but this was unacceptable and very disappointing!

Friends_and_family Family

10/10

Exceptional

25 Oct 2023

Mary

Wonderful location near the Borghese Gardens and the Spanish Steps. Superbly helpful staff. Best shower ever!

Leisure Partner

10/10

Exceptional

18 Oct 2023

Sean

The staff was exceptional !

Leisure Family

10/10

Exceptional

15 Oct 2023

Sara

Great hotel and location

10/10

Exceptional

14 Oct 2023

Michele

Truly 5 star experience. Beautiful safe and walkable neighborhood

Leisure Friends

4/10

Poor

14 Oct 2023

Richard

Old and run doen

Leisure Partner

8/10

Excellent

08 Sep 2023

alec

It is a big and beautiful building.
The lobby and bar area are well decorated, very classic furniture and decoration, it is quite roomy.
The rooms and amenities, although comfortable, are outdated and need some major updating.

Business Self

10/10

Exceptional

05 Sep 2023

Andrew

We celebrated our 10 year anniversary in Rome for a week. The location was ideal for walking to the Borghese Gardens and Spanish Steps. The staff is very friendly and the housekeeping staff is very attentive. The first room we had didn't neet our expectations but the front desk manager made it right the very next day. The porters are also very helpful. The area is clean and quiet at noght and sits directly across from the American Consulate and Embassy. There is security staff that also walks around the property as well. The restaurant staff at Doney could be a bit more friendly.

Leisure Partner

8/10

Excellent

30 Aug 2023

Kathy Cipp

The location to many area sites was terrific.

10/10

Exceptional

20 Aug 2023

Mostak

Great property

Leisure Family

10/10

Exceptional

20 Aug 2023

Arturo

This property was really nice. I was pleasantly surprised. I would definitely stay there again

10/10

Exceptional

19 Aug 2023

Christian

Great place

Leisure

10/10

Exceptional

16 Aug 2023

Vaqar

Had an amazing time ! Love the location staff is super friendly specially the lobby bar

8/10

Excellent

30 Jul 2023

May

I like the location very close to Spanish Steps and Villa Borghese. No shopping around and dining is pricey though. The staff could be friendlier and helpful.

Leisure Family

2/10

Poor

20 Jul 2023

Verified traveler

Stay away from Excelsior Hotel Rome Italy

Computers were down. Could not get into our room. Carpet, walls filthy dirty.
Hotel is sold and closing down.
A terrible surprise after spending $1,000.00 per night.
Horrible

Friends_and_family Friends

2/10

Poor

08 Jul 2023

William

This is not a 5 star property. Dust and smells old. This was not worth 700 a night. Staff was not friendly. It was just another job

Leisure Friends

6/10

Pleasant

05 Jul 2023

linda

Shower full of mold
Chairs and capers in room full of stains

Leisure Family

10/10

Exceptional

29 Jun 2023

Mohamad

I had a great experience staying at the Westin. There was a short delay in the check-in of 10 minutes however but I got tickets to get complimentary water bottles from the bar in return. The wellness and workout facilities are exceptional and the express room service is of prime quality. I would come again to stay at the hotel surely.

Business_and_leisure Self

2/10

Poor

22 Jun 2023

Oscar

This hotel is very un-comforting. We paid two deluxe king rooms however when we enter the room we noticed the room had only a tub about 2 feet high to enter. we informed the representative Matilde however she wasn’t able to get us a room with a shower or a lower tub.

I informed her we cannot risk stepping into this tub because if we fall it’s very dangerous also the Air-conditioner didn’t work in the room so they offered us a fan. Outrageous!

We arrived about 4:15pm and I had a city private tour @4:30pm we ended up having to cancel the tour and leaving the hotel. we went to have dinner about 6:00pm which Matilde said she would see about another room when we get back, so we moved all luggage to 1 room.

After getting back at 10:00pm we were told sorry no other room is available. We left hotel about 11:10pm and to make it worst they didn’t bring down all our luggage The next day I called and ask for my suit bag only to be told they didn’t have it. I told them if you don’t find my bag I’ll call the police. Once I told them about the police they called me back in 10 mins and said we found your suit bag you may pickup.

This is the worst experience I have ever had in an international hotel. I was left without a room in the middle of the night. The suit bag remained lost until I mentioned the police, unreal. I requested a full refund and Maltilde stated that will be up to Expedia.

Leisure Friends

10/10

Exceptional

19 Jun 2023

Mark

When in Rome

A great hotel in a great location convenient for the metro and the best restaurants in the city

Partner

10/10

Exceptional

03 May 2023

Nemia

Staying at the Westin was the perfect decision for our trip to Rome. The rooms were large, the beds and linen are incredibly comfortable. Room service requests were quickly carried out. The staff were friendly and helpful, it is very conveniently situated for going shopping or sightseeing. I highly recommend it to anyone asking. Judy Houry Prewitt, MBE

10/10

Exceptional

03 May 2023

Anthony Giles

Lovely building, very grand. Lovely staff and lots of sites walkable from hotel.

Leisure Partner

6/10

Pleasant

11 Apr 2023

Federico

This hotel is very well located. I would not consider it a 5 star hotel, it has not been well maintained and the rooms are old fashioned and outdated. Also the food in the hotel restaurant/room service is very expensive.

Leisure Family

10/10

Exceptional

06 Apr 2023

Angelo

Perfect

Partner

10/10

Exceptional

01 Apr 2023

Eduardo

Fabulous Property

Leisure Partner

6/10

Pleasant

21 Mar 2023

Stephanie

We were looking forward to using the hot tub and steam room HOWEVER, the hot tub was the same temperature as the regular pool (lukewarm, at best) and the steam room was out of order! These two amenities were WHY we chose the property, but we certainly won’t in the future. Very disappointed :(

Leisure Family_with_children

10/10

Exceptional

22 Feb 2023

FRANCISCO

Best hotel in Rome

Leisure Family

10/10

Exceptional

01 Feb 2023

Mariana

Excellent rooms

Leisure Family

4/10

Poor

06 Jan 2023

Steve

Disappointed with this 5 star hotel

Very disappointed with the hotel there is supposed to be five stars. Hotel rooms are very old and outdated There’s a lack of basic amenities in the room. The carpets are old the appliances are old, thermostat is old. Rooms are big, but the furniture, the upholstery is very old.

Friends_and_family Family

10/10

Exceptional

24 Dec 2022

Evangelia Vanessa

Excellent hotel and amazing big rooms

Business_and_leisure Family

6/10

Pleasant

23 Dec 2022

Rick

A once grand hotel that needs a update.

Business Partner

10/10

Exceptional

03 Nov 2022

Harry

dining room was excellent, but no coffee maker in guest room

Leisure Partner

6/10

Pleasant

24 Oct 2022

Anna

The hotel room is in good size, but all fixtures are old and needs update to fits the advised technology.

Leisure Family

8/10

Excellent

07 Oct 2022

Lilibeth

This property is perfectly located, you are within walking distance to the main attractions and shopping area, about 10 mins taxi ride to Vatican City.
amazing bar onsite,

Leisure Family

10/10

Exceptional

03 Oct 2022

María Alícia

Location is excellent very friendly staff walking distance to many things great place to stay

Leisure Family

10/10

Exceptional

29 Sep 2022

Mary Kay

Very beautiful hotel. Staff very helpful.

Leisure Partner

10/10

Exceptional

26 Sep 2022

Peter

Staffs are friendly, excellent location

Leisure Family

10/10

Exceptional

11 Sep 2022

Cheryl

Perfection

Leisure Family

8/10

Excellent

31 Aug 2022

Jorge F

Very poor rooms for price and category, closets poor wood and paint details all over, Room service delivered a Turkey sandwich in poor constituían and smell, overall needs repair and improvement in rooms

Leisure Partner

10/10

Exceptional

09 Aug 2022

Cecilia

Tikkun Olam

The team at the Westin is fantastic. Kudos to everyone from front-desk checking in to Concierge station to staff @ the restaurants and bars to the cleaning team. Keep up the terrific work!

Business

10/10

Exceptional

07 Aug 2022

Lorena

Loved our family stay there. Spacious, air conditioned rooms with wonderful bedding. Hotel grounds and the staff are impeccable. Will be back for a third stay!

Leisure Family

2/10

Poor

15 Jul 2022

Heather

The entire floor smelled like smoke and it was dirty.

Leisure Partner

2/10

Poor

06 Jul 2022

Wesam

Very old building, bad air conditioning system, extremely over priced, general toilets are filthy, no coffee machine in tge room, no iron or ironing board, dripping water in the toilets

Leisure Family

10/10

Exceptional

27 Jun 2022

Anne

Lovely place, very nice and helpful staff, rooms beautifully appointed, great lobby area!

Business_and_leisure Family

8/10

Excellent

05 Jun 2022

Almuhannad

Al’s Italy trip

We checked in at 2 pm, the room was not ready and we’re told to come back in an hour, when we came back we received the keys but the room was actually not fully cleaned (the carpet was not vacuumed and the counters were not cleaned), so a guy came and vacuumed the carpet for us. The rest of the stay was fine otherwise from housekeeping standpoint. The hotel location was excellent, the rooms furniture was old but charming. Only a couple of elevators in the building but seeing Ursula Andress photo in the elevator resets that inconvenience. The hotel is historic and nice overall.

10/10

Exceptional

22 May 2022

Shengang

Nice service

Leisure Self

6/10

Pleasant

15 May 2022

ERIC

The suites need to be remodeled desperately. Too much money for too little

Partner

8/10

Excellent

20 Apr 2022

Karla

Beautiful hotel. Great location. Doney cafe horrible and overpriced for breakfast. 2 coffees, 2 oj’s and 4 horrible stale mini croissants for 50 euros. Everything else was great.

Leisure Family

6/10

Pleasant

18 Apr 2022

KATHYA ETELVINA

El hotel requiere mantenimiento. La TV no funcionaba, el bidet tenía una fuga, los enchufes principales no servían. El personal eficiente aunque no muy amable. La limpieza impecable y la ubicación perfecta.

Leisure Family

10/10

Exceptional

11 Apr 2022

Diarmuid O

The Westin Excelsior is an iconic hotel with unique period features magnificently decorated with chandeliers, gilt consul and mirrors.The jewel in the crown were the superb staff in the hotel’s doney restaurant especially- Tiziana , Noufal , Valerio , Cristiano and Giuseppie- who defined the culture of this hotel. A must for all visitors to Rome.

Leisure

10/10

Exceptional

09 Mar 2022

Ricardo

The installations look old and unattended I have stayed here sometimes before end it seems that it’s still in the same conditions

Leisure Partner

10/10

Exceptional

28 Feb 2022

Nasser

Great property

Leisure Family

10/10

Exceptional

08 Jan 2022

Verified traveler

Comfortable clean room and conveniently located.

Friends_and_family Friends

10/10

Exceptional

02 Jan 2022

Sergio

Great location with large beautiful rooms with tall ceilings, classic furniture and beautiful marble bathrooms. Felt like we were staying at a palace.

Leisure Family

8/10

Excellent

29 Jun 2021

Verified traveler

Location is not the best you could get in Rome, the rooms are very old and no great maintenance. Our toilet did no flush they came two times to try to fix it but we had tu use a bucket to flush.
In general not a 5 star hotel amenities

Leisure Partner

10/10

Exceptional

02 Apr 2021

Verified traveler

Such a beautiful hotel. The bathrooms!!! Heaven. Stay here. You will not regret it. First class. Well done Westin.

Leisure Self

10/10

Exceptional

27 Sep 2020

Myuran

Beautiful grand hotel, rooms decorated splendidly

Leisure Partner

10/10

Exceptional

22 Sep 2020

Verified traveler

Various facilities closed due to pandemic restrictions, but everything else was top notch.

Leisure Self

10/10

Exceptional

01 Mar 2020

Verified traveler

A grand hotel in a great location. Within walking distance of all the main sites and the lovely Borghese Gardens.
Our beautiful top floor room was extremely spacious and well furnished with a wrap round balcony.
Service from staff at all levels was efficient, friendly yet professional and really enhanced our stay.
We will definitely return!

Leisure Partner

10/10

Exceptional

27 Feb 2020

Verified traveler

Great of everything in this hotel will recommend! And great location

Family