Name: Croce Di Malta Florence
Address: Via della Scala, 7, Florence, 50123, IT

10/10

Exceptional

16 Jul 2026

Arianne

A really great hotel that really made our trip to Florence feel special!

Partner

8/10

Excellent

30 Jun 2026

Winson

The location, staff and pool are the best part of this hotel. We were a family of six. The front desk staff is always welcoming and extremely helpful. The rooms are a bit dated. It could surely use a new coat of paint.. The bathroom set up is poor as the shower head is in the middle of the tub causing much water to spray onto the floor. Previous water damage on the bathroom doors are evident. Otherwise a good stay!

Family_with_children

10/10

Exceptional

27 Jun 2026

Corrina

Breakfast was great!!!

Friends

10/10

Exceptional

24 Jun 2026

Jennifer

Hotel, pool, and breakfast were all amazing!

Partner

10/10

Exceptional

23 Jun 2026

Timothy

Good location, pool area was enjoyable. Great rooftop bar!

Partner

8/10

Excellent

21 Jun 2026

Johanna

There is much to commend this hotel. Excellent location, 10 minutes from all sights, close to the station and to many restaurants. The staff were very friendly. Breakfast was excellent. We chose the hotel for the pool and this did not disappoint. Excellent to have a dip after a day in the sun. Our room was spacious and clean but dated. Our main concerns were the electrics as the hotel hairdryer started smoking and sparked. The shower is over a bath. Lots of hot water but difficult to get in and out of if you have any mobility issues. Some grab rails would help. Some days the replacement bedding felt damp.

Family

10/10

Exceptional

16 Jun 2026

Rebecca

Room was exceptional! Big with a bath & 1/2 and a balcony overlooking the pool. Yes a pool in the heart of Florence. Definitely a nice place to recharge before going out for the sunset & dinner. The included breakfast was the best “hotel included” we had in Italy. We also enjoyed the roof top bar ( but it did close at 9:30PM).
The staff was also very helpful & all fluent in English! (There was a union strike occurring while we were there & the staff made us feel better about the trains)

Friends

8/10

Excellent

16 Jun 2026

Frances

Good area
Very good breakfast.
Staff very helpful..
lovely to have pool area as it gets very hot and it’s great have outside space to relax in the shade…
Rooms clean, very comfy bed with lovely linen..
Rooms could do with a deep clean as dust in the air con unit and curtains…

Partner

10/10

Exceptional

05 Jun 2026

Parker

Staff was lovely, pool was beautiful. Good location.

Partner

10/10

Exceptional

05 Jun 2026

Kathryn

Great location in the centre of Florence. Walking distance to all the main attractions. Loved the roof top terrace bar. Plenty of choice for breakfast.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Michael

Only negative was construction out front of the hotel, but that is not hotel ‘fault’ Boxing theme throughout was unique and ‘crisp’

Partner

10/10

Exceptional

02 Jun 2026

philip

The hotel had everything I was looking for. It was close to the train station, a pool, and a rooftop bar.

Friends_and_family Family

8/10

Excellent

30 May 2026

David

Room was clean, well stocked, and location was ideally placed between historic centre and train station.

Partner

10/10

Exceptional

22 May 2026

Kent

Staff throughout property was exceptional rooms were clean loved the pool

Partner

10/10

Exceptional

16 May 2026

Simon

A lovely hotel very convenient for the city centre with great views from the roof top bar.

Partner

10/10

Exceptional

15 May 2026

Alan

Great place in great location

Partner

10/10

Exceptional

21 Apr 2026

Bartosz

Amazing stuff, great breakfast and convenient location

Partner

8/10

Excellent

19 Mar 2026

Dorian

Check in was easy and receptionist was lovely.
Room was spacious and breakfast delicious.
The only challenge we had was that our room was noisy. We were to be given a garden view room but somehow ended up with a city view which was fine, but the hotel did maintence work above us on the rooftop that was extremely loud and disruptive. We were on the 5th floor with the rooftop terrace above our room. The hotel offered us two free drinks at the bar as an apology for the disruption.

10/10

Exceptional

27 Feb 2026

Jessica

Staff was very friendly and helpful. Breakfast was the best!

10/10

Exceptional

04 Feb 2026

Mildred

The staff was very nice and the room was large and very clean. We truly enjoyed our stay. The breakfast in the mornings was also very good. My only issue was that the shampoo provided was not very nice and there was no conditioner. I had to go out shopping for these, and as I was traveling, could not bring them with me.
I would ten out of ten stay there again. But I would bring my own products.

6/10

Pleasant

31 Dec 2025

Suet

The floor appears to be somewhat dusty. The breakfast was excellent.

Leisure Family_with_children

2/10

Poor

26 Dec 2025

Massimo

The both was old and dark
Room walls ruined
Breakfast room to much coll

Business_and_leisure Partner

8/10

Excellent

29 Nov 2025

Anthony

Nice room. Good breakfast choices.
Pity no evening meals but plenty of restaurants nearby..
On day of departure we could not go to breakfast so they supplied a carry out \"box\". Great customer service.
Short walk to Firenze Santa Maria Novella station and downtown tourist sites. Close to trams and buses.

Leisure Partner

6/10

Pleasant

29 Oct 2025

Jason

The location of this hotel is spot on. There is a great restaurant across the street, and one of the main squares is less than a minute away.
If you’re looking to spend a decent amount of time in the hotel, there are some things to consider.
The staircase in our room creaked anytime people walked around in surrounding rooms. The AC was turned off for the hotel because the hotel staff said it was going to be cold the next day. When we tried having our windows open, mosquitoes were coming in and we decided it wasn’t worth it after getting some bites and seeing our blood after squashing some of them. The breakfast included was very nice, and there were many options. The staff was always very kind and the laundry service was very good as well. Ultimately, the hotel was nice; however, there are probably better options.

Leisure Partner

8/10

Excellent

26 Oct 2025

Mabel

Our room was spacious and clean with comfortable bed and pillows, housekeeping did a wonderful job. We enjoyed the breakfast, there's a good variety and the staff very attentive and polite. We also liked the roof top area where you can have a drink, or just sit to admire the panoramic views. Location of the hotel is excellent, just a few minutes walk from main train station and T2 tram stop from airport. You can easily walk to all the tourist attraction sites, and there are many restaurants nearby.

Partner

10/10

Exceptional

24 Oct 2025

Dale

Great Hotel!

Create location near the train station, 24 hour desk, very friendly staff, rooms are very, very spacious. The breakfast buffet is one of the nicer ones that I’ve seen with lots of variety. I would happily stay here again; no questions asked.

Friends_and_family Friends

10/10

Exceptional

23 Oct 2025

Jeff

This was an exceptional middle of the Price hotel. Staff was super friendly and helpful, the breakfast was exceptional, the room was very clean. They had a nice courtyard area to have a drink and a great rooftop restaurant with one of the most amazing views. The bathroom was small, but I’m seeing that is to be expected visiting Italy. The location was perfect for us, 10 minute walk to the main train station, which will take you everywhere.

Leisure Family

8/10

Excellent

20 Oct 2025

Randal

Overall, this is a very good hotel and I would probably stay here again. The room was large (for Europe), the beds were super comfy, the AC worked well, and the included breakfast was very tasty with a good selection. I have mixed feelings about the location. Walking from the train station to the hotel using the Google preferred route, we thought it was rather sketchy, even in the middle of the day. For two of the three nights noise from the street from party goers and homeless people kept me awake. One night it went on fairly steady until 4:30 AM. Bring ear plugs! When we walked to the train station using a different route it was much more open and clean and enjoyable. The hotel is close to the main downtown area and museums making everything very walkable. You may want to ask for an interior room though to avoid the street noise.

A couple of small issues we had with our room was that the toilet would run for 10 to 20 minutes after flushing. Not a major problem, just a noisy distraction. The shower had a good, steady hot water supply, but it was hard not to get the floor wet as the glass enclosure on the tub seemed shorter than normal. They also didn't supply any lotions. The hotel had pretty good tech, but could use a proper night table beside (and between) the twin beds (they have a chair beside the bed which is much less useful).

Leisure Family

10/10

Exceptional

20 Oct 2025

Dale

Nice hotel with an excellent breakfast buffet. The staff were very helpful and friendly. The loft rooms were quite nice; spacious with two bathrooms.

Self

8/10

Excellent

29 Sep 2025

Anthony Dominick

Seven-minute walk from the main train station, and within walking distance to several major tourist attractions in Florence, the location of this property is ideal. Front desk staff always greet you with smile. Room we had is loft style. While comfortable, the decor and finish are fairly basic. Outdoor pool is not heated so it might not be suitable to swim in when outdoor temperature dips. Maintenance around the pool area is poor with dirty (some even broken)lounge chairs.

Breakfast on the other hand is impressive, even comparable to some of the 5 star hotels we stayed.

Enjoyed our stay in general. Wish the maintenance of public areas such as pool and the rooftop terrace could be kept up.

Leisure Family

10/10

Exceptional

15 Sep 2025

Shari

Loved everything about the beautiful Croce di Malta. My room with a balcony was exceptonal with a beautiful outlook. Hotel staff without exception were helpful, friendly and professional. They went out of their way to find me a room for one night that I was unable to book online, meaning I didn't have to move. Tje rooftop bar had a stunning view over Florence & the pool was lovely to return to after a day of sightseeing & walking. I would most definitely stay at the Croce di Malta again. H

Leisure Self

8/10

Excellent

13 Sep 2025

bonnie

This property was very close to Florence centre and the train. Great rooftop bar. Make sure you visit it, you can actually see the Tuscany hills surrounding the city.

6/10

Pleasant

12 Sep 2025

Michelle

Beautiful hotel not for kids

Beautiful hotel. Very close to the Florence train station. It was advertised as family friendly but I definitely don’t think they welcome children. We spent one day at the pool and it was very uncomfortable because of the other guests who kept giving us dirty looks. Not sure if they have never seen Hispanic people but if it wasn’t for that I would give them 5 stars. The staff was very kind the other guests not so much.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Komal

Really well located, friendly staff

10/10

Exceptional

29 Aug 2025

Lauren

I had an excellent time staying at Croce Di Malta. The staff was so kind to me and helped me navigate Firenze beautifully. The pool was heavenly and we were close to absolutely everything!

10/10

Exceptional

13 Aug 2025

Lewis

Excellent hotel in perfect location

Lovely hotel situated in a perfect position to explore Florence on foot. Hotel staff were fantastic, all were very helpful and welcoming. The pool is excellent and with the high temperatures in Florence during our visit, was great for spending an afternoon relaxing in. My only negative was that the air conditioning was not as cold as I would have liked and expected. This was definitely the case in our room but also throughout the hotel.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

helen

Fantastic hotel and location.

Excellent hotel right in the centre and within easy reach of everything you could possibly want. Superb room with 2 bathrooms!!!!! Unheard of.

Gorgeous staff on reception and at breakfast.

Pool does sit in the shade so is cold but that didn’t bother the kids.

Stunning sunset view from rooftop.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Adam

The family room was spacious and great for a family of 4. The pool was excellent with great service. The hotel was close and convenient to the train station and many of the attractions of Florence

Leisure Family

10/10

Exceptional

22 Jul 2025

Martin

Great hotel. Maintained really well, it is an older building so has a bit of character. Having a pool in the middle of Florence was a bonus in a heat wave!

Leisure Family

10/10

Exceptional

16 Jul 2025

Cheryl

Wonderful hotel featuring friendly, efficient and personable staff in addition to a great mattress, pool, roof top bar and lovely breakfast. I highly recommend this hotel!

Leisure Family

10/10

Exceptional

12 Jul 2025

James

Look no further...book your Florence adventure with a room at Croce Di Malta!
Centrally located to the Duomo [~3-4 blocks...be sure to check it out at night from the roof top bar! ], easy walk to most other museums/sites/restaurants, you can even walk from the Santa Maria Novella train station!
Original room was too warm...no problem! Dani

6/10

Pleasant

11 Jul 2025

Daija

The staff at reception was extremely kind and helpful! The pool was great.

There was one man at the bar that was super rude. The toilet kept spitit

10/10

Exceptional

11 Jul 2025

Daniel

Nice hotel close to all of the main attractions. Located very close to the train station. Hotel staff all very nice. Room was simple but more than enough. Air conditioning was working very well. If you want to be located right in the action you could stay a little closer to the Duomo but this hotel was very nice overall

6/10

Pleasant

28 Jun 2025

Samantha

Fine…

Just an average, good experience. Good location, comfortable rooms, although very old and worn.

Partner

8/10

Excellent

19 Jun 2025

Sarah

Good stay! Close to train station. Staff was great

Leisure Friends

8/10

Excellent

14 Jun 2025

Leanne

Nice hotel and pool, rooftop was nice but short hours and no shade on hot days. Housekeeping missed our room both days while our friends on other floors received regular morning housekeeping. It would be nice to have more amenities in the room, particularly body lotion, shampoo etc.

Leisure Family

6/10

Pleasant

12 Jun 2025

Joanne

Ok but nothing special

Nice hotel staff friendly pool unheated rooms small and a little tired. Very overpriced

Partner

10/10

Exceptional

10 Jun 2025

Tiffany

Amazing property with a great rooftop view! The breakfast is also very good!

Leisure Partner

10/10

Exceptional

09 May 2025

Mallory

We had the most amazing stay here! We had our family and every staff member made us feel so welcome and loved! Every single thing we needed the staff made sure we had it. The rooftop bar was amazing!!! We will definitely be back!

Leisure Family_with_children

10/10

Exceptional

23 Apr 2025

Andrew

Nice hotel, central location, great staff. Good breakfast

Leisure Family

10/10

Exceptional

21 Apr 2025

Alyssa

Very clean and great location. Staff was very friendly

Leisure Friends

8/10

Excellent

20 Apr 2025

Jung

Very nice people. Helped us with locking safe and late check out but the Bed and sofa were at 2 different levels with stairs in the room. Had to go down to turn off the lights at night. AC is under repairs.

Leisure Partner

10/10

Exceptional

12 Apr 2025

Adam

Everything about the hotel was clean and well maintained. The room was spacious with a comfortable bed with a good bathroom. The breakfast had a wide choice, was excellent and the staff worked extremely hard. Being just a short walk from the bus and tram station made it easy to get to from the airport, but then everywhere we wanted to visit was also an easy walk. Just a perfect location to visit Florence.

4/10

Poor

06 Apr 2025

La Tasha

I was placed in a room directly across from major construction in 3+ rooms on the 3rd floor. Check-in is 2pm and construction went past 5pm. Neither Hotels.com nor the hotel mentioned the major construction. Not only the sounds (8am-5pm) but the smell of plaster and dust was harmful to my health. The front desk was somewhat rude when I asked for a new room. The hotel offered me a drink for having to change room. Disappointing

Self

10/10

Exceptional

27 Mar 2025

Liling

The location is great. Staff are very helpful. We enjoy the breakfast too!

Leisure Family

8/10

Excellent

25 Mar 2025

Verified traveler

Delightful Hotel, Helpful Staff

A delightful hotel with very helpful and friendly reception staff. Buffet breakfast was included in the tariff and was delicious.
Large room, stylish, minimalist furnishing, a door opening to a small, high walled “smoker’s balcony”, sky view only. Bed was comfortable. Supplied with two baggage stands, a rare bonus, frig, a kettle, glasses but only cardboard cups for hot drinks. Supplies were not replenished without request.
There is plenty of room to accommodate a small table and upright chairs which would have increased our comfort without spoiling the uncluttered ambience.
There is a step up to the small bathroom which has a small walk-in shower without grab bar. There is no vanity bench space or storage, just a basin with a stool underneath that could hold a few toiletries. Liquid soap but no shampoo or conditioner provided. Wall mounted hair dryer not working but housekeeping obliged with a hand held one.
The hotel is close to Santa Maria Novella and we found it easy to walk to the popular tourist sites. We enjoyed two excellent dinners at the very popular with Florentines and tourists, Osteria dei Centopoveri, entry on Via Porcellana one block away from the hotel

Partner

10/10

Exceptional

15 Mar 2025

Joan

My 5 night stay at Croce Di Malta was excellent. The staff was friendly and helpful, the public spaces were clean and inviting. I was fortunate to get a balcony room with a wonderful view and also spacious, well-kept with comfortable beds. The breakfast was great with multiple types of coffee and other drinks, and quality hot and cold food selections. I'd stay again if in Florence and recommend highly. It's also near the train station and lots of restaurants in short walking distance.

Leisure Family

10/10

Exceptional

25 Feb 2025

Valerie T

We loved our stay at Croce Di Malta, it was our second visit to the hotel, having stayed there 25 years ago and actually got engaged there on the balcony, so it will always have a special place in our hearts. Great city views from the rooftop. Buffet breakfast was delicious and the staff are super polite and helpful. Can't wait to stay there again.

Leisure Partner

8/10

Excellent

24 Feb 2025

Michail

Fantastic location, next to the train station and very close to the historic centre. Breakfast was good and service attentive. Coffee was better when prepared at the bar rather than the machine, of course. Some renovations and better insulation between the rooms would be helpful. A pleasant stay overall

10/10

Exceptional

30 Jan 2025

Therese

Elvira

Great place. The breakfast area is huge and nice buffet. The staff is very pleasant and the price is more affordable than other hotels in the area. Definitely a winner!!!

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Juan Gabriel Montero

The room was clean. The hotel is walking distance to the tourist places

Leisure Family_with_children

10/10

Exceptional

18 Dec 2024

Sarah

Solo December trip 1 night

Very clean & comfortable. Easy to find. Was a short walk from everywhere i wanted to go & near Unita tram stop for airport. Breakfast was good. Kettle / safe / slippers in room. I felt safe as a solo female traveller. Reception staff were friendly & helpful. I arrived early & my room was ready & available. There is a fantastic view from the rooftop terrace. I would stay here again
& recommend to others.

Self

6/10

Pleasant

29 Oct 2024

Benjamin

Less Than Desirable

The location is great, more central in Florence, and the staff very friendly, but the condition of our room was less than desirable.

The room, while big (2 floors), is dated. The staircase shakes a little bit and is slightly unnerving.

We had constant issues with mosquitos (and we did not even open the window). We were constantly getting bit and must've killed a dozen or more mosquitos during our 2 night stay. You can even see on the walls were past guests have killed mosquitos (blood splatters). This made sleeping and getting a good nights rest nearly impossible.

The bathroom, particularly the shower is terrible. And given where the showered head is positioned, water will get all over the floor. Unlike Asia which has a lot of wet bathrooms, which include a drain in the floor for water to drain, this hotel bathroom does not. So the water will just pool on the floor and you're either forced to just let the water sit there (which you can slip, or get wet feet while using the bathroom), or you have to dry the floor with your towel after every shower. We're not paying money to stay at a hotel to clean the bathroom floor for the hotel.

I would not recommend anyone stay here (at least our room) but either 1) pay more money for a nicer hotel, or 2) stay in a more modern/updated hotel.

Partner

6/10

Pleasant

27 Oct 2024

Karen

It was close to the city attractions , very convenient for rail station. Bathroom had a few problems , just old plumbing and fixtures . There was a knack to it. Staff were helpful with problems . I feel it was expensive for what was provided . No details about restaurant provided so we ate out every day . Could be made so much nicer as a 4 star hotel

Leisure Family

10/10

Exceptional

24 Oct 2024

Diana

Staff are so helpful and friendly. Convenient to everywhere. Highly recommended.

Leisure Partner

10/10

Exceptional

23 Oct 2024

Adrian

Good place to stay in Venice. Staff was very helpful with our luggage and getting us a water taxi.
A water taxi is an option as the hotel has access to the canal.

Leisure Friends

10/10

Exceptional

13 Oct 2024

William

Beautiful rooftop deck and private balcony from our room

Leisure Partner

2/10

Poor

13 Oct 2024

Jeffry

Close to train station

Our room was tiny had no real window to the outside, it was an enclosed space with a tiny opening in the ceiling.
The bed was somewhat lumpy and tilted to the side.
The only redeeming quality was the breakfast.

Partner

8/10

Excellent

11 Oct 2024

Alex

Very nice place to stay in Florence

Business_and_leisure Family

10/10

Exceptional

10 Oct 2024

Graciela

Very good experience.
We will return

10/10

Exceptional

09 Oct 2024

Swathi

Really nice hotel in a good location overall. Great breakfast spread and really walkable from a lot of places.

10/10

Exceptional

08 Oct 2024

Michael

Outstanding hotel in a great location. All staff that we worked with were wonderful. We will likely stay here again the next time we are in Florence.

Leisure Partner

4/10

Poor

06 Oct 2024

SONIA

The location was excellent and so was the breakfast. The property is old and has a very strong strange smell in the room. The management has asked the staff to only turn air conditioning when specifically requested. I did on the day I checked it but they turned it off a few days later and that made the smell worse. The staff was trying to assist but they had no other rooms available.

Leisure Self

8/10

Excellent

04 Oct 2024

John

Nice place for our quick two days. Rooms are older, but it is Florence and we did not book for luxury. Great service from the front desk (umbrella, cabs). Really cool roof top bar space for a drink with 5 star views. Good value.

Leisure Partner

10/10

Exceptional

27 Sep 2024

Thomas

Nice stay

Leisure Family

10/10

Exceptional

27 Sep 2024

eric

The staff was first rate. More than happy to be helpful and put up with my horrible Italian. If we needed something it was there before I returned to the room. Great and varied breakfast buffet.

Leisure Family

10/10

Exceptional

22 Sep 2024

Andrea

Great feeling of old Europe.

10/10

Exceptional

17 Sep 2024

Robert

While costing more than i would normally look to pay for hotel accommodations, i did leave feeling shortchanged in any way... would recommend to anyone who asks...

Leisure Partner

8/10

Excellent

15 Sep 2024

Verified traveler

Nice hotel near the centre of everything. Breakfast was very nice. The rooms are good but a bit basic for extra amenities like an iron. On the first night could hear the whole conversation of the person next door.

Partner

8/10

Excellent

01 Sep 2024

Tulin

We loved the breakfast buffet and the walkability to all of the shops and restaurants. The pool and garden area was lovely. The rooms are very small. The staff was amazing! We loved the staff at breakfast! The nicest people ever. Front desk was friendly and helpful. Cleaning service was great. Our only issue was there weren’t any restaurants on sight for lunch or dinner but we ventured out. The bar was open all afternoon and night until 10. Roof deck is fabulous. Grab euro hair styling tools because mine didn’t work with the adapter. The hotel had hair dryers but only doable if you have fine short hair. Bathrooms were tiny. The air conditioning was excellent.

Business_and_leisure Family

10/10

Exceptional

30 Aug 2024

Alex

Excellent location, friendly staff, nice air conditioned room. Pool was a bonus in the heat, as were the poolside drinks served to the loungers!

Partner

10/10

Exceptional

27 Aug 2024

Margaret

Conveniently located, walking distance to train station and attractions, clean and comfortable room with good AC (a must in the hot summer days!), excellent breakfast, friendly and helpful staff.

Leisure Family

10/10

Exceptional

25 Aug 2024

kevin

Great place. Breakfast was fantastic.

Leisure Family

6/10

Pleasant

25 Aug 2024

Malek

The rooms are old and the property is not well maintained, the location is good.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2024

Jenny

Great hotel in great location. Nice to have a pool too and rooftop bar was a real gem!

Friends_and_family Friends

10/10

Exceptional

15 Aug 2024

Juan

A lovely property, conveniently located close to the Santa Maria Novella train station. The staff is very welcoming and accommodating, and the breakfast is very good. The pool is nice and great for cooling off after a long day of sightseeing. The rooftop bar has a lovely view of the Duomo and the city of Florence. We will certainly return to the Hotel Croce di Malta!

Leisure Family

8/10

Excellent

14 Aug 2024

Robin

Great hotel & location

Just a 10 mun walk from the train station & with a pool too. It was 42 degrees in Florence when we were there..so the pool was very welcome!
Some of the rooms could do with a revamp & the aircon was clearly struggling but the location, pool, breakfast & staff are what really make this hotel lovely.

Friends_and_family Family

8/10

Excellent

08 Aug 2024

Scott

Croce di Malta Hotel is a 5 star resort in Florence.
The service staff were absolutely excellent from the desk, the servers and other support staff.

It was conveniently located to all the restaurants, train station and Duomo.

The room. 326 was huge. The bathroom was clean the bed (queen) was very comfortable.

The Pool area was great for the summer months. The pool was refreshing, lots of chairs and service was excellent.

The only downside of this Hotel is the air conditioning.
I was in Room 325 and it would not drop below 28/29 degrees Celsius. I approached the front desk and they informed me they had control of the AC. They adjusted it for me to be colder. It was set for 11 degrees. Room was 29.
The AC produced cool air but it had no fan to push the air into the room. It was extremely disappointing to such an incredible hotel.

Leisure Family

10/10

Exceptional

06 Aug 2024

Maher

Good hotel

10/10

Exceptional

23 Jul 2024

Mary

Welcoming staff! Beautiful property with pool. Generous breakfast included. Rooftop bar view amazing!

Leisure Family

6/10

Pleasant

22 Jul 2024

Nancy

Pros: Included breakfast buffet, pool, rooftop bar
Cons: Air conditioning is warm, all we did was sweat, most staff are not very nice. The first night they told us the AC was broken. Now it’s supposedly fixed but it’s just as hot as when it was broken. We talked to the front desk several times and were given fans. Manager was supposed to contact us but no one has. Also when we checked in we asked about laundry and they said we bring it down in the morning, and they bring it to us cleaned at night. The first morning we were here we brought it down and they told us it’s closed on weekends. Why wouldn’t they tell us this when we asked about it the day prior? There’s no security and anyone can walk in the hotel and go up the elevator to the rooms. The furnishings are all dated. There’s no way to take a shower without getting water all over the bathroom. There’s drink service by the pool, but in our three days here we were only asked if we wanted something once. No one comes around and the few times we asked as they walked by we were shouted at to wait and sometimes they’d come back 20 mins later and sometimes not at all. We stayed here for the pool since it’s hard to find in the city. The rates are quite expensive considering all the cons.

Leisure Family

10/10

Exceptional

20 Jul 2024

Douglas

Great property, centrally located in Florence. Nice courtyard and pool. Front desk staff was great helping us arrange some transportation. Quaint rooms and nice breakfast.

Leisure Partner

10/10

Exceptional

12 Jul 2024

Joyell

Loved this hotel and the location. Pool area was great

Leisure

10/10

Exceptional

09 Jul 2024

Dmitriy

Good little hotel in heart of Florence. Walking distance to many attractions. Staff was very friendly and accomodating. Room was clean and had perfectly working AC considering how hot were in Florence during our stay.

Leisure Family

10/10

Exceptional

09 Jul 2024

Madalina

Great spot, convenient as it is next to Train station, room was small but very clean and well taken care of… staff is so friendly and all the museums are less than 10 mins away.. the pool was amazing to refresh after a day of walking… great spot for families!!

Leisure Family_with_children

8/10

Excellent

05 Jul 2024

Richard

Great location location location…10 minutes or less to pointe Vecchio, the Duomo, Uffizi museum and train station..Bathrooms were small tub could use a grout and caulk redo…paint…small items as overall hotel was great ….breakfast, pool, and especially rooftop bar were perfect and staff all polite and well trained

Leisure Family

10/10

Exceptional

30 Jun 2024

David

Great location for walking to the sights. Breakfast was great. The rooms were nice (we had two rooms). One had a balcony which was a nice spot to hang out. The rooftop bar was great for drinks and watching the sunset. The bathroom shower was very tiny but everything else regarding the room was great.

Friends_and_family Family

6/10

Pleasant

23 Jun 2024

RICKEY

Public areas, breakfast, rooftop were top notch.

Our room had a smell to it that was a trip-killer however.

Leisure Family

2/10

Poor

22 Jun 2024

Itamar

Broken air condition

We arrived at 22:00 to a room located on the fifth floor (the elevator only reaches the fourth floor) with a broken air conditioner. It was a particularly hot day. It turned out that there was no phone in the room (!) so I had to go down to reception again. The girl at the reception offered me a fan instead and after I insisted agreed to give us another room. The new room's sink in was cracked, but the air conditioner worked.

Partner

6/10

Pleasant

21 Jun 2024

AMANDA

Was fine for this stay but I won’t be returning. The room was very limited for what you pay. Felt almost like a white collar prison room.

Leisure Self