Home Boutique Santa Maria Novella

Italy , Florence
Florence, Via Della Scala 67
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75 reviews shown

10/10

Exceptional

08 Dec 2025

Eangelica

The kitchen and shared living space with library and design thinking layout was great and Antonio was a fabulous host.

Leisure Self

4/10

Poor

16 Oct 2025

Steve

Great location in an old building

Check in was amazing; the young man working reception was exceptional. His helpful and friendly demeanour has been unmatched during our entire trip. The communal breakfast space is open 24 hours and you can help yourself to fruit, cookies, tea, etc. We drank some wine there one evening and took advantage of their book collection, finding one on Florence. Our room was the Ducati Room, there are a few things to be aware of. The washroom is elevated with tricky stairs that have no lighting or white markings to be seen in the dark. I placed squares of toilet paper on each step to help in the dark, but still my husband stumbled. This is unsafe and there should be at least a night light that illuminated the stairs. The street is 1000 years old, The building is 500 years old. Apparently there is nothing that can be done about the sewer smell in the room or incredibly loud street noise out front. Bring ear plugs or they have some if you forgot them. The location is very close to the train station and it is very easy to walk to most places you will want to visit.

Partner

6/10

Pleasant

03 Oct 2025

Gene

Great location, but the stairs and even with light luggage was a struggle

Partner

6/10

Pleasant

28 Sep 2025

Gianni

Location is good; however, the street is noisy at night & disrupted sleep. The hotel is between other buildings - so limited visibility. Rooms are situated over 4 floors. Beware - if you have large luggage, it’s a hike up the stairs. The Vespa room at the top is VERY small. Photos online did not match expectations on arrival.

Leisure Family

8/10

Excellent

22 Sep 2025

Ignatius

Albert was really helpful. He made sure that our taxi was arriving early in the morning to take us to the airport.

There is No elevator

10/10

Exceptional

14 Sep 2025

Maria

The location, overall stay, including the room, facility, staff and service were excellent. Lugging our luggage up six flights of stairs was a bit rough.

Leisure Partner

6/10

Pleasant

27 Aug 2025

Guillaume

Room had no windows and wifi mostly didn't work as not enough bandwidth is shared between all guests. Internet was only usable past midnight when people went to sleep.

Leisure Self

10/10

Exceptional

09 Aug 2025

Beniamin

Pamper yourself

This 500 year old villa is simply amazing; filled with patina, character, and charm. Our accommodations were comfortable, clean, and classy. We even listened to their local recommendations and had the best night of our trip so far. 10/10 would recommend.

Business Family

8/10

Excellent

04 Aug 2025

Sarah

This was in a great location which was easiky walkable from the trai station and the local attractions.
We were warmly welcomed by the host, who also provided recommendations on where to go and where to eat - there are lots of popular, non-touristy restaurants nearby.
We were in one of the rooms at the top of the house - it was small but very clean and comfortable.
Breakfast was adequate and it was great to have access to the drinks and snacks throughout the day.
Overall, this was great value accommodation.

Leisure Family

8/10

Excellent

26 Jul 2025

Pushpa

Close proximity to train station and sites

Leisure Partner

10/10

Exceptional

18 Jul 2025

Giorvanyda

Everything was amazing ! Very professional staff.

Leisure Family

10/10

Exceptional

10 Jul 2025

Carmelo

Great location, informative host.

Leisure Family

10/10

Exceptional

06 Jul 2025

Benjamin

Great value hotel in a great, walkable location. The staff were very flexible with our uncertain plans, and communicated well throughout. The room was clean and comfortable.

10/10

Exceptional

29 Jun 2025

muge

Real boutique experience

Everything was great , the staff was so kind and helpful. My room was chic and comfortable. The hotel is very close to the station yet to central

Business

4/10

Poor

25 Jun 2025

Lorraine

Very dated, uncomfortable but convenient for airport. Staff friendly

Leisure Partner

8/10

Excellent

24 Jun 2025

Svetlana

Excellent location, walking distance to the train station, and attractions. Very convenient. Walter was very attentive and nice host. The room was very clean, nice and large. The hot water ran out on our last day, but it is summer, so very hot out. Overall it was a really nice stay.

Leisure Partner

10/10

Exceptional

14 Jun 2025

Oscar

Surprisingly large , nice ,very clean ; close to train terminal

Leisure Partner

8/10

Excellent

31 May 2025

Charlicia

We really enjoyed staying at this property. From check in we were welcomed and provided with great knowledge of Florence and suggested places to eat. Only the WiFi wasn’t as strong in our room, but overall it was a lovely to be there.

Leisure Family

10/10

Exceptional

25 May 2025

Debra

Very welcoming host. Gave us a map and highlighted places to visit. Offered to hold luggage after checkout. Very quiet balcony room. Many stairs up to third floor but manageable and they offered to help. Access to kitchen 24 hours was very nice with coffee tea and juice plus cookies. Close to main attractions and train station. We had the Panorama room.

Leisure Partner

10/10

Exceptional

19 May 2025

kirby

Excellent location within easy walking distance of the train station, the owner/operator, Antonio, was an excellent host and very attentive. At his recommendation we had a fabulous dinner at the restaurant next door to Home Boutique, highly recommended also.

10/10

Exceptional

19 Apr 2025

Sherry A

We felt secure in a very busy neighborhood. Property was clean and well maintained.

Leisure Family

10/10

Exceptional

25 Mar 2025

Marlene

Hôte tres accueillant et beaucoup d’informations pertinentes. Déjeuner excellent et chambre confortable.

Leisure

10/10

Exceptional

30 Oct 2024

Verified traveler

Great option in Firenze!

The host and property were so friendly and helpful. We loved the room, having AC, and the proximity to all the great historic museums and piazzas we wanted to see in Florence. The breakfast arrangements were a little confusing, but that didn’t take away from the great overall experience.

Partner

10/10

Exceptional

21 Oct 2024

Eliseo

Excellent location for my purpose, close to train station and close to the center. Reception was very good and owner was very kind and friendly. Would definitely stay in this hotel again.

Leisure Partner

6/10

Pleasant

05 Oct 2024

Gillian

The property was in a great location right near the station and walkable to everything. The host was very helpful and friendly and the room was great but it was so noisy from the other guests in the common room at night and at 6am that it was hard to sleep.

Leisure Partner

10/10

Exceptional

03 Oct 2024

Lee

Great little spot next to the main tram station. We really enjoyed our quick stay there!

Leisure Partner

10/10

Exceptional

29 Sep 2024

INGRID P

Great Stay at Home Boutique!

Home Boutique was amazing! Mo Mo and Antonio were so helpful and friendly, they made our stay for 7 days in Florence wonderful. The one room we booked had an exterior bathroom not inside the room (but still private) which was a little inconvenient but overall it wasn't a huge deal. Would definitely recommend staying here. The location was very close to the train and all of the restaurants and shopping.

Friends_and_family Friends

10/10

Exceptional

22 Sep 2024

Mohsin

Excellent location, extremely friendly and accommodating staff, the only issue was the bathroom was outside the room, but the staff were so friendly and helpful we were so pleased with the place.

Leisure Partner

8/10

Excellent

08 Sep 2024

Akash

Staff was very friendly and helpful.

Leisure Partner

8/10

Excellent

07 Sep 2024

Kevin

Antonio gave us a nice welcome, with a history of Florence and tips of where to go and what to do. The apartment was nice and spacious. It was very close to Santa Maria Novella train station and we walked to all the major sites. Great place to stay if you don't mind stairs. The reception and breakfast are on the 4th floor. Overall we enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

04 Aug 2024

Erick

The staff was friendly and very helpful. The walkthrough of the property was appreciated.

Leisure Family

10/10

Exceptional

27 Jul 2024

Linda G

Great location… Friendly staff.

The staff here were very friendly and made sure we understood all the details about our room and the hotel. They also took the time to show us things on the map that we might want to visit.

Friends_and_family Family

10/10

Exceptional

14 Jun 2024

Nick

We had a great time here. The place is conveniently located next to the train station.

Leisure Family

8/10

Excellent

12 Jun 2024

Sandra

The room was basic but comfortable. Location is very convenient. The staff is the highlight. They were very welcoming and helpful. Mohamed took the time to show us the facility and make recommendations about the area. Loved that they allowed us to do our laundry without charge, opposite to many places where they try to squeeze every penny out of you. The a/c can be better and the shower was leaking but they took care of the leak. Out of all places we visit in Italy, Florence was by far our favorite based on the locals politeness.

Leisure Family

10/10

Exceptional

11 Jun 2024

Kursat

Nice location, friendly staff.

10/10

Exceptional

30 May 2024

Marc

The location was great, and the host, Pia, was very well informed about Bari. The room was spacious.

Leisure Family

10/10

Exceptional

27 May 2024

Naomi

Great staff! I particularly enjoyed meeting Mohammed.

Leisure Partner

10/10

Exceptional

25 May 2024

John

A short walk from train station. Very clean property and quiet.

Leisure Self

10/10

Exceptional

21 May 2024

Johnny

It is a small hotel, but operated as home away from home. The staff were very nice and helpful. They are local people and are able to tell you everything you need to know about Florence, where to eat, what to see. I ran into some health issue with a family member, they did everything to help.

Leisure Family

10/10

Exceptional

02 Apr 2024

Doug

Highly recommend. Good value too.

This hotel takes extra special care of helping you visit Florence answering any questions you have and making excellent recommendations.

Friends_and_family Family

10/10

Exceptional

19 Oct 2023

Kaethe

Good location

8/10

Excellent

11 Oct 2023

John

We were very comfortable in Novella. A modernised spacious room, close to the rail station and only 5 min walk to old city. The staff were particularly welcoming and attentive.

Family

8/10

Excellent

06 Oct 2023

Biao

spacious room and friendly staff. Walkable distances to all atractions.

Leisure Family

10/10

Exceptional

23 Sep 2023

marianne

The service and room were excellent !

Partner

2/10

Poor

15 Sep 2023

James

We booked a room for USD $280, and received a less room for same money. Also, we had to share a bathroom with another visitor. There was only 2 towels for 4 guests and we has to reuse our towels to leave one there for the next guest. Not safe and sanitary.

This was not in the itinerary and we feel a partial refund is to be made by the hotel. We suggest USD $50.00

I have a limited mobility problem and had major difficulty climbing 60 stairs from the street to our room. Again this we not in the Expedia advertisement for your hotel.

We cannot recommend your hotel to ur friends and relatives.

Leisure Partner

8/10

Excellent

18 Jul 2023

William

Hard to find but very nice place with friendly people. Laundry was very helpful. Breakfast could be a little more selection.

Friends_and_family Family

10/10

Exceptional

28 Jun 2023

Vincente

The hotel was amazing and the staff. They were so friendly the setup was of an Italian style setting.

Leisure Partner

10/10

Exceptional

24 Jun 2023

Anthony

Great location. Friendly staff. Excellent space for families.

Leisure Family

10/10

Exceptional

29 May 2023

diane

We found the location very convenient. The room was very clean.

Partner

10/10

Exceptional

29 May 2023

Carolyn

The staff was super friendly and always willing to help with questions. The small shared kitchen was a nice feature. And the location near the bus station but still quiet was perfect!

Leisure Family

8/10

Excellent

28 May 2023

Arlen

Bicycle Tour

We stayed here on the first night of a Trek Travel trip and we wanted to be close to the beginning of the trip. We stayed here on the first night and the last night of our trip.

Friends_and_family Friends

6/10

Pleasant

09 Sep 2022

Verified traveler

Hotel located at the fourth floor with no lift!!!
Otherwise the staff were friendly.

10/10

Exceptional

04 Aug 2022

Shawna

Let’s start with our check-in that was lovely! The amazing woman who greeted us was super helpful. She gave us a map of the area with MANY personal tips on where to go and what to see. This “magic” map made our stay AMAZING! We stayed in 6 different places in Europe on this trip and this place was outlet favorite in large part because of her. The room was very neat, we enjoyed the historical information as how well the place is maintained given its age. We had access to coffee, a common kitchen and laundry. Check-out was smooth as well, we were able to store our bags until our train left which added more time to our trip. We will definitely be recommending this place to anyone traveling to Florence and would stay again if we return. Thanks for making our stay in your beautiful city so wonderful.

Friends_and_family Family

8/10

Excellent

10 Jul 2022

Ofek

Amazing location and price value

This is a small and comfortable hotel. The owner operator is very nice and friendly. The location is excellent, you can walk to all the must-see places and is a 5 min walk to the main train station. Value is fair. The room is clean and lots of space. The only thing to note is that the AC is small, so not super powerful but comfortable enough during summer. Wi-Fi drops at times but is fairly reliable.

Partner

8/10

Excellent

05 Apr 2022

Joumana

The first floor apartment was big and fit our entire family of 5. Very clean and everything was brand new.

You should know there are no elevators! only stairs which is common in Europe and specially in older buildings. So careful if you have knee or back problems or you just do not feel like carrying your transatlantic suitcases!

Would recommend it to any one who is fit and active, super well located next to the train station, and the old pharmacy and downtown Florence where all the action is. The communal pharmacy is just under the building which was also helpful to get the green covid passes

The owner Anthony was very helpful and kind and made sure we were all well, he showed us how his apartment functions. We were able to leave our suitcases up until the time of our departure.

Leisure Family_with_children

6/10

Pleasant

23 Oct 2019

darlene

we were sorry

We arrived late, and I was positive that I had notified the owner. When we were able to call at our train stop in Rome, he really gave us the business. Said we were lying about notifying him. I wasn't not able to log on to check my emails. He went on and on about how awful we were. We got disconnected from our call, When I called back he had finally calmed down and apologized for being so rude. We had to pay an extra 30.00 to be able to stay that night. It was an awful experience.

Friends_and_family Family

6/10

Pleasant

28 Sep 2019

Hui.sy

General speaking , host gives quick response and established communication which helps you for check in and planning your stay in Florence.
But please be aware that there’s check in time limit otherwise there’s a late charge on it.
Also these no lift and you need to walk to the fourth floor.
Amenities are well equipped, washing machine , kitchen , food and basic breakfast are all shared and welcome to use in the common area.
Our room is as the picture shown but the air conditioner is so noisy at night which is not about the setting. We reflected the problem and the host actively helped to fix but still the problem existed for 3 nights which made us sleep bad. The shower is weak and not easy to control too.
Therefore, it’s not as comfortable as the price of the stay .

Leisure Partner

10/10

Exceptional

02 Jul 2019

RENATO

Best place of Florence

Amazing stay. Antonio’s a best dedicated host. A lot of tips for an amazing stay in Florence. The place is very clean and easy to find. Many thanks and hope to stay there again soon.

Partner

10/10

Exceptional

20 May 2019

Verified traveler

Super nice. We enjoyed our stay and we will def come bxk.

Leisure Family

10/10

Exceptional

05 May 2019

Edwin

Great location near the train station. Very warm and informative welcome and service by Antonio.

Partner

8/10

Excellent

03 Oct 2018

Susan A

Lovely!

Antonio was very helpful! There’s a washer in the kitchen (and a toaster and espresso machine!) luggage storage is a big plus!

Family

10/10

Exceptional

11 May 2018

Antonio is VERY friendly and helpful! He and his staff helped us with everything we needed. The location is fantastic! 3 minutes to the train station, 4 minutes to the car rental center, and 9 minutes to the fun central market! The room has very nice and smart design and it’s cute! We love and recommend you this place!

10/10

Exceptional

03 Dec 2017

Yi Yun

4 nights in Florence Home Boutique SMN

This was a great stay in Florence!! My fiance and I stayed here for 4 nights and chose this location due to its convenience which we did not regret! This place is a 5 minutes walk to the train station (much needed as we had planned several day tours that had the meeting place as Firenze/Florence Train station) and so it was a really good find! The rooms were clean and cosy, it even had a small little roof that we opened for some wind/ventilation at night - you can use it for star gazing too. Antonio was a great host - Quick check in, responsive via text and dropped by to make sure our check-out was smooth as well. We came back one night to realise our sheets that were tucked beneath the bed was a little wet and was puzzled as to why, didn't really bother us as we slept well nonetheless, turns out we were told by Antonio that we left the sunroof opened when we headed out and it rained. I do recall closing it before we left but Antonio was really nice about it so just a friendly reminder to future guests to close it!

Note that the rooms are not really soundproof as we can occasionally hear what's going on in the next room. Also, we were told to contact the host at least 3 days before checking in and I had issues doing so as I was coming from Singapore and it was difficult to contact their landline. Perhaps, a small change can be to provide a number for Whatsapp messaging (they do have this) or an email address, or perhaps just a facebook page to contact them easier.

Partner

10/10

Exceptional

29 Oct 2017

Ming Thiap

Great stay over with an excellent host

The first impression of Home Boutique SMN is a very warm welcome from the host, Antonio. He is sure an excellent host welcoming us, making us really feel at home. He served us coffee and biscuits. He was very clear with the instructions for checking in and was helpful with recommending restaurants and places of interest. He even offered to help book restaurant and cab. He will provide you will an emergency number to call in case if you needed help. The place is very near to the SMN train station and also to the bus terminal if you intend to go to the outlet mall for shopping. The place is clean and is a historical building. Hence, the only setback is that it does not have a lift.

Family

8/10

Excellent

22 Jul 2017

Geoffrey

Almost a Gem

This hotel is just a tiny bit away from being awesome. The shared kitchen is a god send with a washer, dryer and iron! Just what the weary traveller needs. Close to station and food outlets. Only downfall the lounge kitchen area is not air condoned and could do with a couple more chairs around the table . The breakfast is woeful and the kettle needs a converter. I would like me to revisit when they have been able to make a few changes.

Family

8/10

Excellent

21 Jul 2017

Amy

Friendly host at a convenient location

Antonio is a very friendly and helpful host. There are four of us in the family traveling in July, the apartment has enough room but not enough air conditioning. This would be a great place for visiting Florence in milder weather. Location is terrific. There is good coffee, cold water and milk available for guests. You can also do laundry for free onsite.

6/10

Pleasant

20 Jul 2017

Verified traveler

The location was excellent and the owner was really nice.....but didn't realize it was a shared kitchen and had issues with the washer/dryer. The a/c was also not sufficient for room

Family

8/10

Excellent

20 May 2017

Jacquelyn

Antonio was a great host!

Good location near the SMN train station within walking distance of the duomo, accademia, uffizi, etc. Locate on 3rd floor, 2 1/2 stories up (5 flights of stairs), where about 4 rooms share a living and kitchen/dining area. There is a frig, stove, and washer/drier for guest use. When the other guests are loud, noise is an issue. We stayed in the Christopher Columbus room which was clean. This room is set up with a wooden loft, creating a 2-Story room/suite. The bathroom and shower were small and clean and are in the main area with a pull out couch. There is a cool floating staircase on the wall to access the loft where there is a couch, a skylight, furnishings for clothing storage, and a big comfortable bed. The ceiling of the loft slopes with the roofline and tall people will not be able to stand upright near the foot of the bed. I would suggest ear plugs as the AC unit makes loud sporadic vibrating noises (like a cell phone on vibrate) that woke me repeatedly during the night. (Not like white noise.) We had strong wifi in room. Antonio is a very friendly, outgoing guy. He welcomes guests with a big smile; a choice of coffee, water, or wine; and a wealth of knowledge and suggestions about what to see and do during your stay. He has a place for guests to store luggage before and after check out, which is very convenient and appreciated. Wifi was strong until other guests got on it, then it was slow. Kitchen is set up for guests to enjoy complementary coffee.

Family

6/10

Pleasant

01 Apr 2017

Gary

OK, but not a second time

The B&B was ok. There was no breakfast which seems strange for a bed and breakfast. We had to negotiate three flights of stairs with our four suitcases which was a hassle. Antonio, the owner was friendly. We would not choose this place again now that we know there are many better alternatives for the same price.

Partner

8/10

Excellent

09 Oct 2025

zhou

地理位置佳

火车站附近，步行两三分钟。房间还宽畅，老板挺热情。就是没有电梯，行李要搬上四楼有点累。

Partner

8/10

Excellent

24 Sep 2025

Akira