Embassy

Italy , Florence
FLORENCE, VIA IACOPO DA DIACCETO, 8
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100 reviews shown

8/10

Excellent

15 May 2026

Cynthia

The included breakfast was truly apprecitated.Saved a lot of time and had great variety. The complientary evening snacks and drinks was also a great idea although unable to make use of it . The bed mattress and pillows were too soft but did ask sor firmer pillows and received them.
The rooms had only one drawer and there was no shelf space in the bathroom for toiletries. Also missed having a bathtub especially after a full day of walking.
The staff however was very receptive and concerns were addressed fairly quickly

Friends_and_family Family

4/10

Poor

14 May 2026

mahi

If you’re expecting the spacious layout typical of most Embassy Suites properties, this hotel will likely disappoint. The rooms are extremely small and compact — more like a standard tiny NYC hotel room than a true suite. There was very little storage space, with no drawers, inadequate closet space, luggage area, or even convenient outlets.
What was especially frustrating was the mandatory $30 per day food-and-beverage credit system tied to their small lobby café/bar, Heist. The credit can only be used there, does not include tax or gratuity, and menu prices are inflated to the point that the “credit” feels more like a tactic to force additional spending. Most menu items were in the $25–30 range, beer was around $35, and even a glass of wine was about $25. Seating was also limited and uncomfortable.
To make matters worse, after checking out and requesting a final printed bill, we later discovered an additional $28.82 charge posted afterward that had not been disclosed at checkout. We are now forced to dispute the charge with our credit card company.
Overall, I would strongly recommend staying elsewhere. This property does not deliver the Embassy Suites experience many travelers expect, and the hidden-feeling charges left a very negative impression.

Family

10/10

Exceptional

14 May 2026

LaTracia

All staff was very good including the manager jot,

8/10

Excellent

13 May 2026

Sara

Free breakfast was great, but extremely small and crowded space with long waits for the food. Food tasted good. Room smelled like marijiuana periodically through the BR vents, must have been guest next door?

Family

10/10

Exceptional

13 May 2026

Anna

Overall, we enjoyed our stay, the staff is exceptional, the rooms are spacious and comfortable, the location is great and multiple spaces to lounge. My only dissatisfaction was with the breakfast menu. The quality of the food was mediocre-often not hot enough, flavour could be improved. That's an easy fix. Highly recommended. Will return.

Family

10/10

Exceptional

13 May 2026

Eugene

Cooked to order omelets, attentive staff, clean rooms, reasonably priced, and within walking distance to a variety of popular places to visit.

Partner

10/10

Exceptional

12 May 2026

Laura

Staff was super friendly and helpful

4/10

Poor

12 May 2026

Igor

One night we decided to use $30 credit in a bar. We ordered two glasses of apperol. We were served by nice lady but the size of the glass was like one third of the size of the glass which is used in US as well as in Europe for apperol and no alcohol flavor at all. But the price of that aperol like drink appeared to be $22. Which is ridiculous as per size and per content!!!

Partner

10/10

Exceptional

11 May 2026

Roseshel

I've stayed here previously and the staff was excellent...and remarkably some of that same staff was still here and as welcoming and helpful as I experienced before

Partner

10/10

Exceptional

11 May 2026

Stephen

Rooms were clean, Breakfast was good & the happy hour was a great time to relax outside of our room.

Partner

8/10

Excellent

11 May 2026

margaret

location is great if you want to be by herald square and near the broadway district. breakfast is good. rooms are comfortable.

Friends_and_family Friends

8/10

Excellent

10 May 2026

Utsav

Great price and location, helpful staff and very good breakfast all make this hotel one of the best options when staying within Manhattan.

Self

8/10

Excellent

07 May 2026

Eric

Great for families

Family_with_children

8/10

Excellent

06 May 2026

Vadim

Hotel is nice, clean. Rooms were cleaned everyday, yummy breakfast with lots of choices of breads, bagels, eggs scrambled and sausage, potatoes, pancakes, yogurt. Or you can order an
Omelet. We had a group of 5 couples traveling and we got the ugliest view room of them all. Even though I bought a room with sofa and they didn’t. The view out out the window was just 3 brick walls very close to us, felt like we’re in some closet. But everything else is great, recommend the place but would ask for better view room.

Business Partner

2/10

Poor

05 May 2026

Eun Kwang

They need to work on training - the impatience and loudness of the house keeping employees on shared hallway was not acceptable.

2/10

Poor

04 May 2026

Minal

The front desk refused to store our bags beyond 2 hours. We had an evening flight and we had to lug our bags for a mile and pay $80 to put our bags in storage. When ai inquired why that was not disclosed during booking, the front desk just stated that their policy had changed recently.

Family_with_children

8/10

Excellent

03 May 2026

David

Overall a very good experience with just a few suggestions. The room was very small ie closet was in bathroom. The women at the front desk were less than warm and welcoming. Seemed like they didn't want to be there or care. Does not leave a good impression w guests.

Finally, kudos to the breakfast crew. A real complementary omelette station was a treat and all the staff did their best to bus tables and keep things running smoothly in a very busy breakfast area. Thank you

Partner

10/10

Exceptional

02 May 2026

Rafael

Buen desayuno y Happy hour!

Family

10/10

Exceptional

01 May 2026

Gabriel

Excellent opción cerca del aeropuerto.

Partner

6/10

Pleasant

01 May 2026

Elizabeth

Room was very noisy- ice machine, elevators. Outlets did not work- they were very loose and our devices would not charge. Sink drain stopper did not work so housekeeping took it out and left the hole open. Towels are very thin and rough. Breakfast was fine but seating is very limited.

Family_with_children

10/10

Exceptional

30 Apr 2026

Anastasiya

Family friendly. Very quiet. Rooms are clean. Staff is helpful.

Family_with_children

10/10

Exceptional

29 Apr 2026

David

Great breakfast made the order omelettes manager special between 5 o’clock to 630 hotel is in midtown Manhattan everything is a walking distance

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Erik

Clean room

Family_with_children

10/10

Exceptional

28 Apr 2026

Sean

Yes

8/10

Excellent

28 Apr 2026

Conniet

This hotel is great value for the location. All guests can have 2 complimentary alcohol beverages on the 4th floor and light snacks. Their complimentary hot breakfast was very good, they had custom omelets and great tea from Tazo. Would stay there again!

10/10

Exceptional

27 Apr 2026

Constance

friendly staff, clean room, love all the Extra food highly recommend.

Partner

10/10

Exceptional

26 Apr 2026

Andreas

The room was clean, the staff very friendly and accommodating, the breakfast fresh!!!

Friends

10/10

Exceptional

24 Apr 2026

Javier

Good Location!!

10/10

Exceptional

24 Apr 2026

Naiomy

I LOVE IT!

Family

6/10

Pleasant

24 Apr 2026

Veronique

Hotel had scaffolding so not very welcoming entrance. Was allocated a very tired room with noisy aircon units outside the window on arrival, and after a 30 mn wait was “upgraded” to a room with a view of the Empire State Building, which was in fact smaller without a sofa bed, but was quiet and newly renovated. The resort fee is mandatory and difficult to use without incurring further costs as the drinks are so ridiculously expensive. The hotel and rooms have no charm but beds are very comfortable and rooms are larger than most of New York. Great location for Broadway shows.

Self

8/10

Excellent

22 Apr 2026

John Francis

The room was clean and spacious enough for a NYC standard. The beddings and linens were fresh and crisp. Bathroom was spotlessly clean. The staff were friendly especially the conceirge gentleman, Dinu.

Family

8/10

Excellent

20 Apr 2026

Abiodun

Yes.

Self

2/10

Poor

19 Apr 2026

Nga

Clean nice room everything is good and perfect location to get around.

10/10

Exceptional

19 Apr 2026

Martin

Great location and great staff

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Lucia

Breakfast is too crowded, you won’t find a seat. The Happy Hour was great, but it does get a bit packed. We would go to the Happy Hour about thirty minutes before is closed, and we’d have the space basically to ourselves. The rooms are great, we had the Empire State Building view and we loved it. Our mini fridge did not work and all of our food went to waste, we told the front desk and they said they’d send someone over to our room, they didn’t. We called again but at night, and we finally had a good one.

Family

10/10

Exceptional

19 Apr 2026

Terren

Everything was amazing!

10/10

Exceptional

18 Apr 2026

TYNICE

Very thing was great

Family

6/10

Pleasant

17 Apr 2026

Della

The property was in a good location to Penn Station, Times Square, 34th street shopping and seemed safe. The room was clean and comfortable. The reception provided every evening was a nice addition to our stay at no extra cost and the breakfast was ok. There was even a chef to make omelets on the spot. Thing that was not satisfactory was that I was not given the kind of room I booked. Also I had to deal with a cabinet that had a broken door during my 5 night stay. Yes, I did complain to front desk staff. This would have not been such a big deal, but the microwave and frig was inside this broken door cabinet. Maintenance was called to look at it and I was told, “I tried to fix it”. I was told to yank it really hard to open it. I yanked it daily day and night! Two days later still waiting for my emailed receipt! I don’t think I would select this Embassy Hotel next visit!

Family

10/10

Exceptional

17 Apr 2026

Cheryl

Everything was nice

Self

8/10

Excellent

15 Apr 2026

MICHAEL

Buena propiedad para unos dias en familia por NYC
Desayuno variado
Buenas atenciones

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Daniel

Room was clean, breakfast was great, staff were excellent. The gym was closed for the weekend we stayed there which was unfortunate timing, especially since we booked it because it had a gym. But there was a lot of renovations going on. So just unfortunate timing for us. Wish we had known.
Otherwise, it was a great spot. Close to everything

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Sarmona

Great property

2/10

Poor

14 Apr 2026

Stacey

One of the worst hotel experiences we’ve ever had. When we arrived, they told us that they had double booked our room and so downgraded us from a room with a view to a less expensive one without a view. They did not even offer to refund us the difference; when we asked, they told us we would need to speak to the manager (who was unavailable). Since checking out, they have not replied to any of our messages about this.

The hotel could not cope with the number of guests. The first morning we gave up waiting for an elevator after 5 mins and instead walked down the fire escape stairs to breakfast (the stairs would have been dangerous in a real fire, as lots of random items had been left on them). At breakfast, there was not enough room for everyone (and no queuing system) so some people ended up eating standing up, which unsurprisingly led to someone dropping their plate and it smashing.

We had two adults and a child in a room with a sofa bed, but once the sofa bed was open then there was barely any space. The shower door did not close properly and so the bathroom floor was wet after showers.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Andrew

Great location. But extra night fee disappointing. Breakfast was ok and even g free drinks were nice. WiFi is poor. Bed very comfortable

Partner

8/10

Excellent

13 Apr 2026

Glaucia

The staff was very nice and helpful. The room was small for 3 adults. We checked the other rooms, and they looked the same. Glad to be in NYC and spending most of the time outside the hotel.

Family

10/10

Exceptional

13 Apr 2026

Margaret

Yes and yes

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Lisa

Nice location. Fitness center was closed for renovation. Had an unexpected fire alarm at 5am.
Breakfast is good and fresh . Gluten free bread us available on request.

2/10

Poor

12 Apr 2026

Varsha Mahesh

The room #1209 given to us had a standing shower with half glass and half thin curtain which obviously splashed water all over the bathroom floor while bathing. Such room should not have been sold to any customer as apparently the previous customer broke the half glass of the shower area so instead of fixing the glass, they put a curtain there.
But we were told by the manager that if there is a curtain applied to a shower, the room is sellable!! LOL. We had to stay in the same room until next day.

Plus, the room had a horrible view of wall of adjacent building. Although a room with city view was not requested, that doesn't mean a customer would like to see a depressing wall from the window.

The Breakfast area had sitting arrangement highly inconvenient to eat, walk and reach to the food.
Overall, not worth for the amount of money spent. Broke expectations from a brand like Hilton.

10/10

Exceptional

12 Apr 2026

Loura

One of the best accomodations in the city. Loved my stay

Partner

6/10

Pleasant

12 Apr 2026

Michael

They need new pillows. No ventilation in bathroom. Toliet tank made a loud noise when flushed. Small rooms. Breakfast buffet left a lot to be desired and not enough seating.

Friends

10/10

Exceptional

10 Apr 2026

Michael

Great breakfast, a
Mole room

8/10

Excellent

10 Apr 2026

Florence

Full sit down breakfast menu was great. Nice shower. Overall it was comfortable for a one night stay.

Partner

10/10

Exceptional

09 Apr 2026

Brian

We didn’t go to breakfast and didn’t need the air conditioner

Partner

8/10

Excellent

09 Apr 2026

HARRY

Staff very helpful and friendly. Clean room.

Partner

4/10

Poor

07 Apr 2026

Natasha

The room was well presented,

8/10

Excellent

07 Apr 2026

Marcell

Staff was very polite and accommodating - elevator is an issue

6/10

Pleasant

07 Apr 2026

Ian

Rooms were clean and the staff was friendly. The hotel was undergoing construction, but wasn’t a major problem.

The first night our room wasn’t ready and we had to stay in another room. We had booked a junior suite with empire sky view. The next day when we got our room it was underwhelming. The view wasn’t great, you could barely see it. The room was tiny and barely functional.

The breakfast was underwhelming, we usually stay at the homewood suites and their breakfast options are much better. The seating was terrible and you have to wait 15-20 minutes for an elevator to and from breakfast.

The other food options weren’t great either. They force you to pay $30 a night to receive a $30 credit each day, but you have to come down to the lobby to the tiny bar (4 tables and 6 seats) to order. Then you have to go to the 4th floor to pickup your order if not eating at the bar. They got our order wrong and it wasn’t good (bland burger and fries). We didn’t bother using the credit any other days. They had no non alcoholic drink options (except ginger ale, no other sodas).

We did an evening reception one night. It was chips and dip and cheese, really boring. They had a soda fountain, but all the sodas were flat and there was no ice.

I wouldn’t stay here again, but the staff were nice and the location was excellent. I expected more for the steep room rate.

2/10

Poor

05 Apr 2026

Sumit

Lobby area smellled of weed. Entrance blocked by construction - quite claustrophobic

6/10

Pleasant

04 Apr 2026

patricia

Went to breakfast a couple of times
Too crowded and a bad configuration of set up

Partner

8/10

Excellent

03 Apr 2026

Crystal

We had a great overall stay at this hotel. The only issues I had were that the bed was very uncomfortable. The hard bed made my hips and back ache the whole trip. And the other thing was we had a balcony room and the cushions that were actually on the chairs (some were missing) had burn holes in them from smokers I’m assuming. The breakfast was good, the staff were amazing, the service was good, and they even sent us up a cheese and fruit platter with some sparkling water for our anniversary!! Overall a good place to stay. Some improvements could be made but it’s a nice place to stay.

Partner

10/10

Exceptional

02 Apr 2026

Monica

Would definitely stay here again and again! Great staff, great breakfast, clean rooms and beautiful views! Perfect location.

Partner

8/10

Excellent

02 Apr 2026

Andrew

Great place to say very convenient location.
Recommend this propertyto anybody passing through.

10/10

Exceptional

01 Apr 2026

Richard

Grrat breakfast

10/10

Exceptional

31 Mar 2026

Richard

Excellent breakfast and very comfortable bed and 5 starr staff.

Self

10/10

Exceptional

30 Mar 2026

Stefany

Everything was amazing!

Partner

10/10

Exceptional

29 Mar 2026

Lorraine

Great service

2/10

Poor

27 Mar 2026

Anna Rainbow

There was someone doing work above my room, like scrapping paint sound until 10pm then started again at 7am. Terrible nights sleep and when I communicated this to reception there was no response! Just oh - not good enough when there is so much choice in NYC...

Business

2/10

Poor

27 Mar 2026

Wilman

Arrived at 9:00 a.m. asked if early check-in was possible they stated no so I left bags with doorman and I was told check in is until 4:00 p.m. which I understand because it's in the agreement so we were waiting in the lobby from 1:00 p.m. until 3:50 p.m. and then front desk let us know that our room is ready so went up to room and room was still I'm done with the sofa bed open and bed all undone I told housekeeping the issue she called manager (JOT) and they came to the room to complete it and I was told because of the inconvenience the first night URBAN FEE OF $30 would be credited to my account which I was grateful for. Following day I asked staff about the credit and they stated that it was in my account and I would get an itemized statement at checkout. So I check out and the credit isn't there it's 4:00 in the morning no manager available so was given managers business card and told to call later that day and that final statement would not be charged until credit was issued pending manager approval. Call that day and manager would not approve credit until she spoke with other manager which was fair. But two weeks have passed by multiple calls and email and still no credit has been issued. As for the facility, it is ok. The front doesn't look like the images on Google or on Orbitz. There is scaffolding throughout the whole front and construction inside the hotel restaurant area. Shoutouts to the bartenders and the doorman.

Business Family

2/10

Poor

24 Mar 2026

Rachael

Room is tiny

10/10

Exceptional

24 Mar 2026

Mayra

Clean room, excellent breakfast and snacks, good gym area.

Partner

8/10

Excellent

23 Mar 2026

Lisa and Scott

good

6/10

Pleasant

22 Mar 2026

Andrea

Rooms were clean, staff wasn't very friendly.

Friends

8/10

Excellent

22 Mar 2026

Suresh Reddy

It was good

6/10

Pleasant

22 Mar 2026

Brian

Nice location. Room was nice, but a bit small for more than one or two people (booked for three). Cramped public spaces (even by NYC standards). Severely undersized dining area for included breakfast and evening reception; seating often unavailable.

Family

10/10

Exceptional

21 Mar 2026

Toni

We enjoyed the friendliness of the staff and the breakfast. I wasn’t aware the property was under construction. I loved the location and its proximity to major attractions. When visiting New York again, I will definitely chose Embassy Suites.

Family

8/10

Excellent

20 Mar 2026

Taryn

Breakfast was good, nice room with a view of the iconic Empire State Building. We enjoyed the central location in the city.

Family_with_children

6/10

Pleasant

20 Mar 2026

Jose

Bathroom floor wasn’t swept I could feel dirt/particles; shower gel was completely empty, bartender was rude or not friendly at all, there were a couple brooms all around the hall

Self

10/10

Exceptional

20 Mar 2026

PEPITO

It was a good stay. The breakfast and s excellent and their afternoon perks is really good. I will stay again at this hotel. Staffs are good too.

Friends

10/10

Exceptional

17 Mar 2026

George

A spacious room and bathroom in Manhattan?? You had me there, but clean facility, friendly staff, voucher for the restaurant/bar, and free breakfast were deserving of a 5/5 rating. I've bookmarked this Embassy Suites for future trips.

Business

10/10

Exceptional

15 Mar 2026

Florin-Camil

Great value when they have sales.

Partner

6/10

Pleasant

14 Mar 2026

Jessica

Rooms are super small. Staff very nice. Excellent location

Friends

8/10

Excellent

13 Mar 2026

Christina

Decent hotel for the price. Good location if you are doing things on Midtown. They add on a $30 fee that you get back in happy hour drinks which is ok, but should probably be a choice and not automatic.
Our only issue was a banging sound that came from the heating system all night long.

Partner

6/10

Pleasant

13 Mar 2026

Thomas

Renovations were happening during our visit, hence on arrival we had construction noise and our elevator for our floor was closed for a period of time, walked down 5 flights of stairs. Thankfully it was a temporarily closure. The room overall was good, with the exception of the bathroom shower. The shower door were unbalanced and would not stay closed during shower, hence water seeping out onto floor. Also during shower, the wall mounted shampoo bottle fell off the wall and landed on foot. Check-in wait took longer than would have liked. Would have preferred a better explanation of the Urban Destination fee and it's usage. Bellhop (Adam) was very quick and cordial.

Partner

10/10

Exceptional

11 Mar 2026

Donisha

Everything about the experience was awesome.

Partner

8/10

Excellent

10 Mar 2026

Niyah

The room was clean. Staff was very nice, but the only downside is breakfast. The selections are very slim and could be better.

8/10

Excellent

10 Mar 2026

Kayla

Small rooms. Not enough space to store our luggage

Family_with_children

6/10

Pleasant

09 Mar 2026

Nicole

Room is small, but that’s expected for New York. Would have liked some drawers to unpack into as we had no room to leave the suit cases out. Condition of the room was ok but not great. There were a lot of dents and dings in the furniture, but the bed was comfortable. Shower was clean but bathroom mirror had a big old glob of someone else’s toothpaste left behind.

We had a problem Friday and Saturday night with noisy neighbors. The hotel staff did address this to our satisfaction. Our room key kept demagnetizing. That was frustrating. The daily breakfast was nice and had good selection but the omelette bar was not good.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Siddhartha

Clean room

10/10

Exceptional

08 Mar 2026

Akohi Justin

Best hôtel for Family !
Le staff fait un excellent travail !

Friends_and_family Family

8/10

Excellent

08 Mar 2026

sevak

Very good location close to every place, staff was very nice and friendly the room and quality of staff was not good little old and damaged.
But overall its nice place

Family_with_children

8/10

Excellent

06 Mar 2026

Nicole

Great Location !

Family

8/10

Excellent

06 Mar 2026

Laurie

Friendly, helpful staff; hotel is undergoing renovation, so some scaffolding and a temporary entrance; room was clean and comfortable; walls are thin, especially as we had a connecting room, so could hear our neighbor’s phone conversation, shower and shaving the first night.

6/10

Pleasant

03 Mar 2026

Meral

Rooms were small and had lots of damage — there was mold under our desk wall and broken door in our bathroom. The front desk was kind though. Weird $30 resort fee for them to credit and have you use towards any food and snack. Our room was right next to the elevator which was very loud

Partner

10/10

Exceptional

02 Mar 2026

Akohi Justin

Perfect hôtel for Family !

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Nina

Staff are very accommodating. Walked in to leave my bags for the day since our flight landed early but was surprised by an early check in. I loved the breakfast and the evening complimentary drinks. I would stay here again if I come back to NYC!

Friends

8/10

Excellent

02 Mar 2026

Jesus

Good Breakfast. Property in the middle of everything.

Family_with_children

8/10

Excellent

02 Mar 2026

Francis

Excellent location, very nice staff and a lot of shops nearby.
Very good choice.