Name: MH Florence Hotel & Spa
Address: Via luigi Alamanni, 37, Florence, 50123, IT

MH Florence Hotel & Spa

Florence · Italy

Via luigi Alamanni, 37View location

100 reviews shown

6/10

Pleasant

15 Jul 2026

Dalene

Good location for train station and walk into centre. Nice hotel and nice rooms but poor bar area. Limited communication from staff on arrival.

Partner

10/10

Exceptional

13 Jul 2026

Jasmine

Great

10/10

Exceptional

26 Jun 2026

Odessa

Absolutely no complaints about this property. Everything was excellent, clean, and modern. Though it is not a pretty neighborhood in Florence, the location is super convenient, with walking distance from the train station and a light rail line right outside and bus stops within a block.

Family_with_children

8/10

Excellent

08 Jun 2026

Helen

The Biden of the hotel was the pool which made up for the location .
The gym was disappointing and spa facilities really nice.
With the exception of reception staff were lovely .
Photos slightly misleading no city view or roof top seating .
Be prepared to walk to the centre about 10-15 minutes , make sure you get a room overlooking the pool .
We had a lovely stay

Friends

8/10

Excellent

08 Jun 2026

DHARMESH

The room was nice and clean. However what was disappointing was that the hotel does not allow you to iron your own clothes and instead tries to charge you €5 per item for them to do it. Also the bathroom toiletries were not re-stocked.

The location is good close to the station and 10-15 minutes walk from the main sites

Partner

10/10

Exceptional

28 May 2026

melinda

The property location was great! The amenities were very nice, the pool was cool for the hot weather, the hot tub perfect for my husbands bad back, the breakfasts were wonderful, and the staff very nice and helpful. I would stay again.

Family

8/10

Excellent

20 May 2026

Suzanne

Breakfast was excellent, nice selection! Did not see the spa

Friends_and_family Friends

8/10

Excellent

16 May 2026

James

It was a nice place to stay

Self

10/10

Exceptional

25 Apr 2026

TAJINDER

Great location and the breakfast was excellent. The hotel is just an 8-minute walk to the train station, making it very convenient to travel to other cities. From Florence Airport, it’s only an 18-minute tram ride, with the stop right in front of the hotel. The terrace was a highlight—perfect for relaxing and enjoying beautiful city views and sunsets. We loved our stay and would definitely recommend it to others.

Family

6/10

Pleasant

25 Feb 2026

Jessica

So the rooms were fine, I liked the shower, they upgraded us, but that took away the tub (hense the shower). There were people outside our window doing drugs across the street and they stuck us next to the metro line so it was very noisy. I booked this hotel so I could do the cold plunge (I have RA) but there was not one.. or so I thought. I later discovered they turned it to the massage room... the massage was priced ok but it was not great massage. It was very weak and almost awkward. They do not offer free water to their guests. You have to buy little waters for 2.5 euro. So go to the store around the corner and spend 3 for a big one. Also they do charge taxes at the hotel. We didnt eat breakfast there cause I felt it was overpriced so we just got food in the square. Really close to the main train station which was very convenient. Also I went in winter and it was very hot in the hotel. It was over priced in my opinion, and wouldn't stay there again but it was fine for my first time in florence.

Partner

10/10

Exceptional

26 Jan 2026

Michael

Staff very friendly

Self

8/10

Excellent

22 Nov 2025

Claire

Room was lovely. Staff really helpful and friendly. Spa was a little disappointing . Jacuzzi needed to be a little warmer and the indoor pool was tiny. Otherwise highly recommend this hotel

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Lourine

Good breakfast, spacious bathroom

Leisure

8/10

Excellent

15 Oct 2025

SLAWOMIR

Only downside is EXTREMELY thin walls. Im suffering from hearing deficiency, however, we could hear whatever was happening, said or watched next room and corridor. Walls are made of literally nothing known as SOUND ISOLATION!
Swimming pool outdoor is bot heated so just toe dipping, indoor jacuzzi just perfect after them long walks around Florence.
Generally lovely hotel, but invest in some decent ear plugs if you're planning to stay there.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Christine

The pool and lovely rooftop terrace provided great relaxation areas after busy sightseeing

Leisure Partner

8/10

Excellent

06 Oct 2025

Wendy Dawn

Clean room. Good location. Central to transportation.

Leisure Self

8/10

Excellent

28 Sep 2025

Gill

Room was clean and modern, however would call it a standard room not superior as was fairly small. Beds and pillows were comfortable. Location was good for the tram, station and walking into city centre. However it felt unsafe at times with drug dealing going on and drunk people. Didn’t pay extra for breakfast so can’t comment.

Leisure Partner

8/10

Excellent

05 Sep 2025

Verified traveler

Would recommend.

Hotel in great position for tram and train. Pool bar service excellent.
Breakfast good selection.
Inside bar lacks atmophere. Bar stools would help.

Partner

10/10

Exceptional

04 Sep 2025

Theresa

Excellent service. Staff very friendly. Rooms very clean. Lovely pool area. Tram from airport drops you off right at hotel door.

Leisure Family

10/10

Exceptional

30 Aug 2025

Rhonda

Property was excellent staff were awesome and very helpful and friendly. Breakfast was excellent

Leisure Friends

10/10

Exceptional

26 Aug 2025

Rob

Great breakfast.

8/10

Excellent

19 Aug 2025

Matt

It was ok..

Leisure Family

10/10

Exceptional

16 Aug 2025

Christopher

We really enjoyed our stay. Hotel was perfectly placed and easily walkable to everything. Pool area and facilities were lovely. Breakfast was fantastic

Leisure Family

10/10

Exceptional

21 Jul 2025

Teresa

My room was spacious and clean. The breakfast was amazing! The pool was a lovely way to cool off.
The hotel is in a great location to get to and from the airport.(One tram ride) If you are travelling around Italy, the train station and bus stations are very close. Most attractions are within a walkable distance. The tours and experiences I booked had meeting places within a walkable distance also.

Leisure Self

10/10

Exceptional

19 Jul 2025

Karen

Stayed here for 3 nights and loved it . The location is good , breakfast is excellent and it was nice to use the pool after a day exploring Florence . Would definitely come back

Leisure Partner

10/10

Exceptional

13 Jul 2025

Sarah

Great comfort & amenities, shame about the guests

I loved everything about the hotel - it is incredible value for money, however the site claims that the rooms are soundproof, they are but, I could hear children screaming in the halls and other guests passing my room - luckily I didn’t hear anything past 10pm also the pool is great but my swim was ruined by two men smoking cigars at the edge of the pool as a wellness spa I found this pretty disgusting - they made no effort to stay in one area and stood right over me smoking.

Self

10/10

Exceptional

10 Jul 2025

Mindy

Great Hotel

Excellent. Staff was very helpful. Breakfast was great. The room was comfy. Was about a 15 minute walk to the center of town however there was a tram stop right in front of the hotel that brings you to the academia. Used the pool often due to the heat wave. Would stay here again.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Margaret Rose

Clean modern hotel with a pool in a great location- at the train station.
Great quality sleep and amenities.
Would stay here again.

Leisure Self

10/10

Exceptional

16 Jun 2025

Maralin

Modern clean and tidy. Facilities good. Breakfast very good. Helpful staff. Convenient for station airport etc.

Leisure Partner

10/10

Exceptional

11 Jun 2025

L A

This hotel was great and in walking distance to all main areas and sights.
It’s in a great location and a couple of minutes from the train station. There is also a tram stop right outside the hotel directly to the airport which takes 20 minutes but they get packed so allow plenty of time!!!
Lovely modern clean rooms. Our room had a great view of the pool area which was lovely, clean and again modern. The breakfast was great with lots of choice in a lovely breakfast room and conservatory.
All staff helpful and friendly!!
Overall GREAT!!!

Partner

10/10

Exceptional

06 May 2025

Cat

The staff were very helpful and friendly.

Leisure Self

10/10

Exceptional

06 May 2025

mary catherine

Overall, a high-quality hotel that delivered in regards to staff, location, breakfast and quiet rooms. Just behind the train station so easy to get to with the tram from the airport stopping right in front of the hotel making the journey from the airport £20 cheaper. Not bad. For those who prefer taking a taxi, cars are NOT allowed on the street which means you have to walk to the corner (about 100m). Not a big deal in nice weather, less pleasant during thunder storms. The breakfast offers every option you could possibly wish for with an Italian twist. Unfortunately, I cannot rate the spa facilities since massages and more are only offered between 3 and 8 pm which did not work for my schedule. The view from my balcony overlooked the pool with Florence boasting a fantastic serene side that is hard to imagine given the proximity to such a busy are. Will absolutely stay here again.

10/10

Exceptional

21 Apr 2025

Simon

Very good.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Verified traveler

Lovely great value hotel

Great hotel reasonably priced a short walk from the station. The hotel is not far from the attractions of Florence. Staff lovely and amazing breakfast. The view from the front of the hotel, street side from our room, wasn’t great but that didn’t matter. We could occasionally hear the tram and announcements during the night. Beds so comfy we slept well.
The spa and pool are lovely very slippery in the spa take care! The roof terrace has a great view too. We would stay here again thank you.

Partner

8/10

Excellent

12 Apr 2025

Niyusha

Clean, close to places, pretty good breakfast and nice bathroom. Rooms are small though.

Leisure Family

6/10

Pleasant

09 Apr 2025

Ashley

The hotel is fine and the breakfast is good. The staff was pretty unhelpful, left out some major details upon check in like needing to put your room card into a slot for electricity to work. I booked a massage and spa appt and the massage was incredible but there was little to no instruction about the spa and how to use the different pools/tubs shower, sauna. It was just kind of weird overall but the hotel itself is pretty nice and right by the train station and train stop to get to the airport

Leisure Self

10/10

Exceptional

22 Mar 2025

Daveth

Great stay

8/10

Excellent

01 Mar 2025

Hotaru

Close to Santa Maria Novella Station. Convenient location. We stayed in winter season and there is no AC so it was bit cold inside the room.

Leisure Family

8/10

Excellent

07 Feb 2025

Andrea

I booked a massage with Luisa and it was really good - so was the sauna and steam room. This was a plus about the location and unique for a Florence hotel

If you are sensitive to noise, I recommend a room that doesn’t face the street bc of the train that keeps stopping every 6-7 minutes.

The concierge was nice to let me move rooms and showed great customer service about it. I appreciate it

Rooms are clean and staff is nice

Leisure Self

10/10

Exceptional

27 Nov 2024

Livia

The hotel is very conveniently located and confiortable. Great breakfast selections.

Leisure Family

10/10

Exceptional

14 Nov 2024

Becky

A beautiful hotel close to trains and buses for day trips
Room with a view of the sunrise was perfection.
Continental beakfast was the best we have ever had.

Leisure

10/10

Exceptional

30 Oct 2024

JOHN

Very good value and convenient

10/10

Exceptional

05 Oct 2024

Allison

Fantastic hotel!! Would definitely recommend

Leisure Friends

10/10

Exceptional

25 Sep 2024

robin

great property and great rooms. Excellent location

Leisure Friends

10/10

Exceptional

25 Sep 2024

Dale

We thoroughly enjoyed our stay here. Nice room, beautiful pool area (even though it was freezing) and great breakfast.

Leisure

10/10

Exceptional

10 Sep 2024

Brandi

The hotels location was very convenient for public transportation but not in the middle of all the hustle and bustle. The hotel itself was clean and the pool area was so calming. Would come stay here again.

Leisure Family

6/10

Pleasant

06 Sep 2024

Paul

Hotel was very well situated for tourist hotspots but would be concerned re safety for lone or female travellers. Hotel itself was clean but room badly in need of redecoration especially bathroom which was mouldy around door and shower. Air con was very noisy, would also benefit an upgrade. The four star rating is clearly attributed to the amenities ie pool and wellness services.

8/10

Excellent

04 Sep 2024

Baljit

Nice rooms with balcony, Friendly staff and good breakfast choices. Easy to get to centre of Florence, just a ten minute walk and close to both a tram stop and the railway station.

Leisure Family

10/10

Exceptional

24 Aug 2024

Bryan

Great location next to train station. Can barely hear the trains.
Excellent view from 6th floor rooftop of Firenze.
Could use some art in the modern looking rooms.
Would recommend.

Partner

10/10

Exceptional

17 Aug 2024

gloria

Awesome

10/10

Exceptional

13 Aug 2024

Jocelyn

The included breakfast at the hotel was excellent. The rooms are very clean and updated. Having the outdoor pool was fantastic during our stay to help beat the heat. The roof top patio had an amazing view and was a wonderful place to start the evening off admiring the surroundings with a drink from the bar.

Leisure Family

10/10

Exceptional

11 Aug 2024

Ronit

The hotel itself was very nice and very clean staff was very friendly. The only thing was finding the hotel was very difficult. We put it in Google maps and the directions sent us to a different hotel and we had to ask around until we found the correct location of the hotel, which was very inconvenient.

Leisure Family

6/10

Pleasant

06 Aug 2024

Verified traveler

Started well but ended on a bad note

We stayed for five days in August. We chose this hotel because of the pool and the proximity to the station for day trips.

The stay started well. It was only a short walk when we got off our train from Rome, and even though we arrived at 1pm we were able to check in.

We really appreciated the air conditioning on hot days, and loved having a dip in the pool.

However, on our second last day we came downstairs to find the pool drained and under construction.

And on our last day we woke up with no power or water, so we couldn't shower before our flight out, or even use the lifts! We had to drag our luggage down 5 flights of stairs. The man at reception was kind enough to order us a taxi on his mobile after we asked, since we were already running late for our flight after trying to get ourselves ready without power and water.

All that aside, I still probably wouldn't stay there again. I'd prefer to give up the pool to stay closer to the city, or even over the river.

Partner

10/10

Exceptional

03 Aug 2024

Ruchira

Just had an enjoyable few days staying at the MH Hotel and spa. The hotel is conveniently situated close to the centre so we walked everywhere. The rooms are clean, spacious and comfortable. Breakfast is amazing - great variety of fruits, pastries and cake, and hot food. There is even gelato and pancakes.
The pool area is relaxing and there’s also a roof top terrace.
The bar is only open 5pm until 9pm after which you have to ask reception to make drinks. In my opinion the bar should be open longer so you don’t have to disturb the reception.
I would definitely recommend this hotel if you’re staying in Florence.

Leisure Friends

10/10

Exceptional

27 Jul 2024

Joanne

We had a fantastic stay at the MH Florence Hotel & Spa. Our room was one of a very good size to accommodate the three of us and was very modern in its furnishings and equipment, with a large bathroom (shower not bath) and his n hers basins. The hotel was extremely clean and the air conditioning was fantastic given the lovely hot weather in July. The outdoor pool was a pleasant surprise and large enough for a cooling dip. It is conveniently located as it is a 5 minute walk from the main train station, and 15 to 30 minutes from central Florence and all the main galleries, museums etc. I have scored 4 stars for location only because at night there was the usual groups of people hanging around the train station, that given the police presence meant we felt safe but I can understand other travellers may find it less so. There is a tram stop right outside the hotel which is two stops from the central stop and goes to the airport in the other direction. We used the high speed rail connection from the station to continue our vacation in Venice, with other routes available to Rome and Naples for other travellers. Florence and the hotel exceeded our expectations - can’t wait to visit again.

Leisure Family

10/10

Exceptional

04 Jul 2024

Argelio

Excellent hotel and location highly recommend

Leisure Family_with_children

10/10

Exceptional

02 Jul 2024

Karina

Property was clean and modern. Staff was nice.

Leisure Family

10/10

Exceptional

29 Jun 2024

Jack

The close proximity to things makes this hotel, 5 minute walk to the train station (and wider Italy), short walk into the wider attractions of Florence or if walking isn't your thing a tram stop right outside the hotel.

The decor was neutral but nevertheless looked smart and the rooms are pleasant. Staff are pleasant, accomodating and most of all transparent with pricing (making us aware immediately about the city tax but not rushing to take payment).

Great incentives with respect to their mission for sustainability, the complimentary cocktails we received for choosing not to have our rooms made up truly made us feel like we were part of their environmental mission and it was a nice touch to provide the customer a reward for supporting this.

The breakfast in the morning is adequate and fill of plenty of options if you just want a quick bite before a busy day.

Spa facilities were fantastic and clean, really providing us a great space to relax, wind down and enjoy our holiday.

I would without question consider booking again if I returned to Florence.

Leisure Partner

4/10

Poor

22 Jun 2024

Helen

Given a tiny room for 3 adults at horrendous high prices.weird bed configuration
The shorter blonde lady in black suit on duty in the breakfast room on June 20 has a bad attitude towards us .greeted everyone else and offered to bring them coffee except us.
The taller lady was much nicer

10/10

Exceptional

19 Jun 2024

Corina

Clean and comfortable.

2/10

Poor

11 Jun 2024

Athinder Reddy

Room was dirty and sink was clogged and hotel service was not responsive even after reporting issues multiple times

Leisure Partner

10/10

Exceptional

11 Jun 2024

Verified traveler

Overall we had a very good stay and would return or would recommend to others

Friends_and_family Family

6/10

Pleasant

03 Jun 2024

Stephanie

Nice location and pool but cleaning needs work

I like this hotel and its amenities and its location. But I’m not convinced the cleaners know what they’re doing. Two examples, the room wasn’t very clean. A lot of dust under the beds and movable chairs, also the shower room was covered in hair all over the sliding door. My second example is they replaced the bar of soap every day-since when were bars of soaps used only for one time? What an absolute waste. We had a bar of soap open for the sink and another in the shower. So we “used” 12 bars of soap for a 6 night stay. That’s mental

Friends_and_family Family

4/10

Poor

03 Jun 2024

Mena

-Beds are very hard and not comfortable to sleep on
-staff even mentioned that we dont have access to spa since we booked via expedia even through our booking said that it included it . then staff told us otherwise the following day . When we booked, Spa pool was not working and unclean
- poor breakfast . This is not a 4 star rating hotel ! We have travelled around in italy and stayed in multiple 4 star hotels and their standard is much higher . Also 1 staff is serving during breakfast both in kitchen and outside . It difficult to attend to guest requests
- staff on reception are not helpful . We asked simply what would they recommend for us yo visit in the city . She gave us a map and told us search yourself for the interest points .

Leisure Partner

10/10

Exceptional

03 May 2024

Glenn

Great close to train and walk to centre.

6/10

Pleasant

28 Apr 2024

Dalbinder

The AC is not available in this hotel all year round and we were told if it’s hot we should open the window. The hotel decides when to turn the AC on. Your choices in April are heat or nothing. The staff is not very friendly and the hotel does not allow irons. We stayed in several hotels throughout Italy on our trip and this was not a 4 star hotel experience as advertised. The hotel also quoted us a flat rate of $30 euros for the taxi to the airport and the taxi driver told us they are wrong and it’s $45 euros.

Leisure Family

10/10

Exceptional

28 Apr 2024

Moiz

Perfect

10/10

Exceptional

27 Apr 2024

Nicola

Great location for curry access on foot and airport tram right outside for convenience

Leisure Partner

8/10

Excellent

24 Apr 2024

Xiaoming

It is a modern property but no much instruction about the different buttons.

Business_and_leisure Partner

6/10

Pleasant

06 Mar 2024

Margaret

For being so close to the train station it was very difficult to find for non Italian speaking visitors from other countries. Perhaps a visual walking map from the train station to the hotel would have been helpful.

Leisure Partner

10/10

Exceptional

01 Dec 2023

Verified traveler

Beautiful hotel near S.M. Novella Train Station

This was a great option for us during our 2 night stay since it was about a 6 minute walk to the train station. We were in room 314, we booked a standard double room (it seemed more like a Q bed). The room was perfect, modern, clean, and the bathroom was perfect (walk-in shower, toilet, and bidet). Breakfast was included, which offered a wide selection and was delicious. We did not try the hotel bar, nor the spa. The pool area appeared lovely, but the weather was cool while visiting. We arrived prior to check in time, however our room was ready thus we didn't need to take advantage of the complimentary luggage storage with the front desk. There was a mini bar in the room, which was not complimentary. The windows in the bathroom and room also open for some fresh air. The area surrounding the hotel and train station is not the best, but just be aware when walking when dark. We never had any issues, but just as a precaution. There is also a metro rail stop right outside the hotel if using during your time in the city. Check out was quick, and only needed to pay the nightly city tax. We would consider staying at this property again if visiting Florence.

Partner

2/10

Poor

09 Oct 2023

Selina

Will not stay here again

8/10

Excellent

07 Oct 2023

Kim

No laundry in the facility but it states on expedia web search that there is laundry. I want to do my laundry and dont want the hotel to do it for you (at a specific time and there is service charge for it) or have to go outside and do laundry. Be careful when booking hotel that states that there is laundry. It can be very misleading. If i have known, i would never book any hotel with no laundry in the hotel.

Leisure Friends

10/10

Exceptional

04 Oct 2023

Lynne

2nd time staying here. Beautiful. Clean and comfortable. Easy walk to train station and points of interest. Right next to train stop and i never heard them. Definately would stay here again.

Leisure Family

8/10

Excellent

02 Oct 2023

Joseph

had a nice stay, very close to the main train station....bit of a walk to the attractions but walkable. great hotel to use has a hub if you will be traveling to different cities

Leisure Partner

8/10

Excellent

22 Sep 2023

Ruth

Wonderful hotel! The only issue was there are trolley rail tracks running directly in front of hotel, making it impossible to drop off luggage from our rental car. There was no way to drive and pull up directly in front of the hotel.

Leisure Friends

10/10

Exceptional

18 Sep 2023

Geri Lynn

Great swimming pool. Nice way to cool off after a long day in the heat. Great air conditioning. Modern ammenities.

Leisure Friends

10/10

Exceptional

23 Aug 2023

Tyler

Great

Leisure Family

8/10

Excellent

19 Aug 2023

Michele

Property is very close and easy to get to from the train station and a reasonable walk to the Duomo & surroundings. Balcony is wonderful with a view of the Duomo, breakfast has a nice variety, condition of hotel and room is great. I stayed on the 5th floor and I think there were people moving the balcony furniture around which was loud and I’m a light sleeper. Bed was hard and uneven and pillows were very flat.

Leisure Self

10/10

Exceptional

18 Aug 2023

Andrew

This hotel was in a continent location for the train station. It was very clean and the room was a good size. Breakfast options were excellent, a choice of sweet and savoury. In the pictures it shows an outdoor bar area with a view, but we couldn’t find that. Overall great stay!

Leisure Partner

10/10

Exceptional

16 Aug 2023

Timothy

The negatives are, parking is expensive, and the hotel is pretty small, but overall the hotel was pretty good.

Leisure

10/10

Exceptional

05 Aug 2023

Charlotte

very modern, spacious room and bed, clean!

Leisure Self

10/10

Exceptional

11 Jul 2023

Iain

Excellent

Welcoming reception staff. Helpful and informative. Location good. Tram stop outside the front door, good for access, but not a noisy distraction. The range of food for breakfast gave a good choice, including an ice cream maker, which was a bonus in the summer heat. Spacious room had all we needed. Would definitely stay again, especially as an new outdoor pool area is nearly ready for use.

Partner

8/10

Excellent

29 Jun 2023

Kimie

Air conditioner works very good. Desk staff was not friendly but convenient location

Leisure Partner

2/10

Poor

07 Jun 2023

Leonel Antonio

Here the facts:

1) Ugly area
2) No restaurant
3) No room service
4) No water in the room but to buy from the mini bar
5) No glasses, only cheap paper cups
6) The room was not clean any day, nor where the beds made
7) Toilet paper was not replenished. I bought it myself.

Business Family

10/10

Exceptional

14 Jan 2023

Sultan

Nice friendly hotel.

Nice friendly staff, good service, good location next to Florence train station.

Business Friends

8/10

Excellent

31 Oct 2022

Ellen

Hotel is great for easy access to train station and tram to airport as well as walking into the centre making it a good option as a base to explore both Florence and the rest of Tuscany. Nothing particularly luxurious but nothing to complain about either! Staff were all nice and friendly.

Leisure Partner

10/10

Exceptional

25 Oct 2022

Olga

Excellent stay. The hotel location is close to the train station

Leisure Family

10/10

Exceptional

24 Sep 2022

William

It's small, but priced right. Very clean and Modern. Very friendly and helpful staff. Close to train station and tram. Taxis can not pull up to property due to tram lane restrictions.

Leisure Family

10/10

Exceptional

21 Aug 2022

tanisha

The friendliest of staff couldn't have asked for better hospitality they made my stay at the hotel extra lively. The room was super clean and looked amazing.if I ever go back to Florence I know what hotel I'm going to book again!!!

Leisure Self

8/10

Excellent

29 Jul 2022

Paul

Except the check-in experience which was not nice. The half bald man with beard at the reception was not polite and not professional. I also stood at the front desk for 5 min while he was chatting and having a laugh with the cleaning lady and ignoring me.

Otherwise the hotel is actually nice and well located, close to train station. The let down are the pillows which are thin like a paper

It is actually nice to have a spa (free) after a long day of walking under the heat. Just need to book

Special mention to the lady at the reception was really nice to us and the ladies from the breakfast

Breakfast is not big but is enough and is decent

Leisure Partner

10/10

Exceptional

12 Jun 2022

Mariassunta

I really enjoyed staying at this hotel.

Business_and_leisure Friends

2/10

Poor

19 May 2021

Henrietta

Zero flexibility in moving booking

We were very disappointed that the hotel showed no flexibility in allowing us to move our booking due to COVID. Our booking was during a time that it was illegal to leave the UK and despite requesting to move our booking months before the event the hotel did not respond to emails or phone calls.

Partner

10/10

Exceptional

29 Dec 2019

Verified traveler

It's less than 10 mins walk from the Florence train station and is very modern hotel. It was very clean and the staff was helpful. If you are staying in Florence then it's a perfect place to stay.

Leisure Family_with_children

6/10

Pleasant

29 Oct 2019

Moo

The spa area really tiny, and it’s located at the basement level, the elevator that opens to the so called spa area has a strong mildew smell and sewer stench, I don’t think it should be called a hotel and spa, there’s only one person (who’s also the only masseuse) in charge of the spa. Besides the spa portion, everything else is great, the room, cleanliness, the breakfast , the front desk are all great. Just felt pretty disappointed when we saw how the so called spa area was set up.

Leisure Friends

10/10

Exceptional

14 Sep 2019

Karen

Great hotel

Lovely modern hotel in a great location. Amazing view from the terrace. Spa was very relaxing but book in advance to ensure you get a slot. Staff were also very friendly. Breakfast buffet was also very good too, wide selection and the best coffee I've had since being in Italy :)

Friends

8/10

Excellent

09 Sep 2019

Richard

Very modern and clean. The location is great for the rail station and access to city. The breakfast was also good. The high tech system for air con, window blinds take a bit of time to get accustomed.

Leisure Partner

10/10

Exceptional

05 Sep 2019

Jill

Just right

Great stay. Location is near the intercity train station and a light rail to the Florence airport-- and walkable to all the major sites. Clean and modern-- It took a minute to figure out the energy-smart lighting control (hint: insert your room card). Our first room did have a maintenance problem, but we made an easy switch. Desk help, especially, if I recall, Marcetta, was excellent, multi-lingual and pro-active. Breakfast: amazing (thanks Irena). We didn't know the spa tub would be cool, but that was perfect after a hot day. Caveat: it is not lavish or huge, but for us, just right.

Friends_and_family Family

8/10

Excellent

25 Aug 2019

Verified traveler

It is quite central, very close to the train station. Very clean. Nice breakfast and had a lovely spa. The staff were friendly and helpful.

Leisure Family

10/10

Exceptional

17 Aug 2019

Verified traveler

Excellent customer service I would recommend this hotel we really enjoyed staying at your property