c-hotels Diplomat

Italy , Florence
Firenze (FI)-Santa Maria Novella, Via Luigi Alamanni, 9
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100 reviews shown

2/10

Poor

06 May 2026

YANFENG

Just don’t know what’s going on with this C-hotel.

Friends

10/10

Exceptional

06 May 2026

Lisa

Easy access across train station. Great room! Spacious, clean. Walking distance fromcity center.

Partner

8/10

Excellent

29 Apr 2026

Jeanne

Good location with shops nearby

8/10

Excellent

17 Apr 2026

Soongab

location is perfect

Family

6/10

Pleasant

08 Jan 2026

karina

The staff was exceptionally helpful and accommodating. The hotel was quaint and clean. The negatives were not having USB ports in the room for 3 international travelers and one night we had to wait about an hour for hot water to take a shower.

Leisure Family

10/10

Exceptional

10 Dec 2025

Phyllis

The room was very spacious with a large bathroom. Love the lobby lounge with comfortable seating to sit for afternoon coffee. The rooms and common corridors were kept clean and very pleasant.

Leisure Partner

10/10

Exceptional

22 Nov 2025

George

Excellent little boutique hotel with lots of amenities and an excellent buffet breakfast.

Leisure Self

10/10

Exceptional

14 Nov 2025

George

Excellent stay. Great hotel close to train station. Walkable to all Firenze sites and restaurants. Great amenities and comfortable bed

Leisure Self

8/10

Excellent

09 Nov 2025

Wai Lun

Small hotel room , but very clean and very close to train station.

10/10

Exceptional

27 Oct 2025

Gene

Convenient to the train station. Somewhat difficult to find as of is not very clearly marked from the street. Somewhat distant to the major sites.

6/10

Pleasant

18 Oct 2025

julie

Close to the train station and a short walk to the more scenic parts of town. The bed and pillows were uncomfortable. Staff are very friendly and helpful. One of the less aesthetically pleasing hotels I’ve stayed at while in Italy but functional.

Leisure Self

10/10

Exceptional

09 Oct 2025

Justin

Clean room

Business Family

6/10

Pleasant

03 Oct 2025

Nanette

The hotel room is small

Leisure Partner

10/10

Exceptional

16 Sep 2025

alvaro r

Located near transportation shops and walking distance to city center, very safe place, excellent customer service.
Very comfortable and cozy room.

Partner

10/10

Exceptional

09 Sep 2025

Layale

Great stay in Florence!

Great stay! Walkable to other parts of Florence, loved the breakfast! The only thing is it is very close to the train station, which is convenient but also a lot of weird people around the area.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2025

Verified traveler

Lovely hotel

Would highly recommend for close proximity to station and most attractions within reasonable walking distance. The breakfast was lovely, staff very helpful and friendly. We really enjoyed our stay (3 days)

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Simon

Luggage storage, nice staff at front desk, good breakfast available. Slight smell in room but appreciated cleanliness and could not be any more convenient to the train station.

6/10

Pleasant

08 Jun 2025

Patrick

I made a reservation for 2 twin beds. When I arrived at the hotel, the receptionist said it was a queen bed, but I wanted to exchange it for 2 twins. I should have done the upgrade for 30 euros a day for a larger room.
I made the upgrade, but the room was too small, so I doubt that I actually received an upgrade.
The bathroom was very small and old.
The breakfast was excellent, and the location beside the train station was good, but the room was terrible.

Leisure Family

8/10

Excellent

29 May 2025

Julie

Next to the train station. Convenient for transportation however walking around the area at night doesn’t feel safe

Thanks the hotel for upgrading my room to higher level and it’s much better!

Leisure Partner

10/10

Exceptional

29 Mar 2025

Tytanna

Yes

10/10

Exceptional

29 Dec 2024

Olivia

So close to the train station! Large, clean room and hotel.

Leisure Partner

8/10

Excellent

26 Dec 2024

Josephine

Hotel is across the train station which was very convenient. Lobby needs more lighting.

Leisure

2/10

Poor

27 Sep 2024

wenhao

Don't choose this hotel.

10/10

Exceptional

22 Sep 2024

Venkat

Very Helpful and Very Cooperative Staff

Leisure Family

10/10

Exceptional

10 Sep 2024

Monica

Amazing hotel right next to the train station! Everything is within walking distance and the staff members are incredibly friendly and helpful. Very quaint room too!

Leisure Partner

8/10

Excellent

08 Sep 2024

Allen

Stafa was excellent.

10/10

Exceptional

12 Aug 2024

Rachael

Lovely handy location

Business Self

10/10

Exceptional

13 Jun 2024

Mark Kevin

This is very convenient and near the train station. To me who loves walking, this location is good.

Leisure Friends

10/10

Exceptional

03 Jun 2024

Claire

Highly recommend! Super convenient location if you are arriving in Florence at the central train station. Very clean room, spacious.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Theresa

Reasonable rates and better than average room.

Very nice hotel. Convenient location.

Partner

10/10

Exceptional

24 May 2024

Mark Kevin

Awesome area as it is across the train station which is convenient especially if you have a lot of luggage. It is also at least 20-30mins walk to sights if yoh don’t mind walking. It is also almost at ZTL and helps a lot of making sure you don’t cross the area if you are driving. Highly recommended!

Leisure Friends

6/10

Pleasant

23 May 2024

Ivelisse

We loved that it was across the street from the train station which was great for arriving and leaving Florence.

Taxis go on strike and you dont know until the day before or day of.

Its the city so surrounding area is a bit dirty but as you walk around its not too bad. We were 15-30mins away walking distance from everything which was great.

The hotel room was warm. The AC was not working.

The breakfast was good here and the staff was extremely nice and helpful

Leisure Partner

10/10

Exceptional

29 Apr 2024

David

The staff and property itself are GREAT!

Leisure Partner

4/10

Poor

08 Apr 2024

David

Lobby looks nice, but room floor are looking deteriorated and furniture in room areas damaged and bathroom really uncomfortable

Partner

10/10

Exceptional

20 Mar 2024

Vasanthi

Location was perfect, staff were excellent and extra helpful. They went above and beyond to help us when we lost our phone in a taxi. We are grateful and thankful to the staff.

10/10

Exceptional

23 Jan 2024

Ding Yan

Short Trip in Florence

Good and convenient location. Will visit again in future.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2023

Noelia

Very clean hotel

Leisure Family

10/10

Exceptional

20 Oct 2023

Masis

Good place to stay in

Partner

10/10

Exceptional

18 Oct 2023

LEONG

The room is clean and just directly opposite Santa M V station.

Leisure Friends

8/10

Excellent

09 Oct 2023

Jahmelah

I appreciated the flexibility at check-in. When we returned to check-in (still early 2pm) the room was ready and our luggage was delivered. We didn’t read that check-out was at 11 and wasn’t informed until day of by a phone call from reception. As a hotel employee in the states we stripped the bed and straightened up the room to make it as easy as possible for our housekeeper. I would strongly suggest making people pay an incidental hold for taxes and fees at check-in. We were followed out of the hotel with an inquiry about payment and our one key card as we departed. It was embarrassing and insulting. I’ve never had to physically check-out of a hotel unless it was an early departure. I’ve also worked in the industry for 20 years and travel often.

Leisure

8/10

Excellent

06 Oct 2023

Melissa

Had a great stay at c-hotels diplomat in Florence recently! The staff were helpful, and the hotel is surprisingly quiet despite being in a central neighbourhood and close to the train station. There is parking in a lot right next door, though it's a bit expensive this was expected given that it's in a major city. The room was very comfortable and clean. The only major drawback was there was a faint smell of sewage in the lobby that never really went away, but both myself and my partner noted it the whole time. The hotel is located in a very central area, easy to walk to everything.

Leisure Partner

10/10

Exceptional

21 Sep 2023

Albert

Excellent for central Florence, tram and railway station at the doorstep.

Business_and_leisure Partner

10/10

Exceptional

20 Sep 2023

William J

Good for a night

8/10

Excellent

19 Sep 2023

Yury

Simple but clean hotel, breakfast with limited options. The rooms are tiny.Staff is friendly and helpful. Hotel is very conveniently located near station and the centre. I recommend this hotel for a short visit.

2/10

Poor

18 Sep 2023

Leah

There was mold in the bathroom and i had a leak in my room. The hotel had a sulfur smell.

Business_and_leisure Self

6/10

Pleasant

15 Sep 2023

Verified traveler

Room was very very dark. Rate was also expensive. We went to Rome immediately after and stayed at another hotel next to train station as well. It was much much much nicer for same price. Bigger room, better service, breakfast inclusive for the Rome hotel. Will not stay here again next time.

Partner

8/10

Excellent

10 Sep 2023

sabileh

It was good location, close to everything

Leisure Friends

10/10

Exceptional

20 Aug 2023

georgina

5 STARS AT A GREAT PRICE.

Excellent location near the train station. Also close to the most espectacular and iconic church of florence. Hotel provides elevator which is very appreciated because not many hotels in Florence count with this service. Very clean and modern room, i loved the tub in room with a separate shower. I highly recommend this hotel. I rate it ⭐️⭐️⭐️⭐️⭐️.

Partner

10/10

Exceptional

11 Jul 2023

Monica Diaz Melendez

Excellent choice if you want to be close to the train station and walk around Florence.

Leisure Partner

10/10

Exceptional

18 Jun 2023

Nelida

Friendly staff, convenient location

10/10

Exceptional

22 Apr 2023

Thomas

Enjoyed my stay. I will book again and highly recommend.

Leisure Self

10/10

Exceptional

19 Apr 2023

Cheuk Yiu

nice and clean

Leisure Friends

8/10

Excellent

16 Apr 2023

Javier

Good option, convenient location, clean and friendly staff. Excellent breakfast

Leisure Family

10/10

Exceptional

25 Mar 2023

Preeti

Marco and Davide were both very knowledgeable, friendly and helpful.

Leisure Partner

10/10

Exceptional

23 Mar 2023

Ciro

Great location.

Leisure Partner

10/10

Exceptional

17 Feb 2023

YIRU

Great location! Love the aesthetic!
Only complaint is there was a misquote kept me awake all night lol 😂 got bitten all over my face

Leisure Friends

8/10

Excellent

24 Dec 2022

SUNG KUK

Breakfast is very good. Room air condition is not good

Leisure Family

6/10

Pleasant

01 Dec 2022

Stephanie

Convenient location; however, I was not impressed. The hotel has a weird smell and can hear noise from ppl walking and talking in the hallways.

10/10

Exceptional

14 Oct 2022

Mandy

Great location, clean and quiet. Tv had a few English channels. Nice and close to the central train station. Would absolutely recommend staying here, it was great.

Leisure Family

10/10

Exceptional

24 Aug 2022

Anna

Room was very comfortable, very clean and the location was very convenient, across the street from the train station, they held my luggage all day while I went on a tour .. highly recommended

Self

8/10

Excellent

25 Jul 2022

Arely

The hotel has an amazing location, just 5mins walk from train station and 15 - 20 mins from the heart of Florence. The room was comfortable and actually very decent size. It was a good choice. We booked this hotel for being VIP Access, too bad it meant nothing, hotel should pay attention because this creates an expectation and not receiving it was a boomer.

Leisure Family

10/10

Exceptional

24 Jul 2022

Louis

My stay was great. Service was excellent and the staff was quite attentive.

Friends_and_family Family

8/10

Excellent

16 Jul 2022

Sammy

Hotel is great. I needed salt urgently for a medical reason, the people at the front desk told me I have to go to their sister hotel myself to get it which I found to be very unprofessional. Apart from that, the cards for the room keep needing a reset but otherwise the stay was great.

Leisure Family

10/10

Exceptional

29 Jun 2022

Verified traveler

Great location and services.

This is my third time staying at C-Hotels Diplomat. The location is great , the rooms comfortable and the staff helpful.

Self

2/10

Poor

23 Jun 2022

Ellen

I would not suggest anyonev to stay at c-Diplomat Hotel in Florence. Our room was burgled while there. Thieves took the entire safe with all our valuables. People at the front desk were indifferent to our situation.

Leisure Partner

2/10

Poor

12 Apr 2022

Darren

Horrible hotel firstly there is no air conditioning so the room is stuffy and really hot tried opening the windows but there is a sewage stench so freaking horrible and the hotel is filled with huge mosquitos I have killed at least 10 of it during a 2 night stay…reception is unfriendly and the sound proofing in the hotel sucks you can hear everyone loud and clear…won’t ever recommend this hotel

Leisure Partner

8/10

Excellent

08 Apr 2022

Denise

We got a room with bad signal coverage however they switched us to another room and it worked perfectly. My son had homework so we appreciated the wifi. The room was really nice too. The breakfast was delicious! In walking distance to everything. Great place!

Leisure Family

2/10

Poor

04 Apr 2022

Maitreyee

Rude staff. Spotty Internet. Mosquitoes!!!

Hotel was critically short staffed and the employees at the front desk were always rude and unhelpful. We had to go down to the front desk several times over the course of our week long stay to get things that we had run out of such as toilet paper, coffee, etc. because the staff refused to bring those items to our room when requested. The internet was very spotty. Our room was full of mosquitoes because the window had not been closed properly. Overall, we had a miserable time at this hotel, and it ruined Florence for us.

Partner

10/10

Exceptional

10 Jan 2022

Martha

Should include water. Great access to transportation. Can walk everywhere.

Leisure Partner

10/10

Exceptional

01 Dec 2021

Foo Ai-Ping

The rooms are well-appointed. It is right next to the train station.

Leisure Family

10/10

Exceptional

30 Nov 2021

Andre

This is a great located hotel, next to the train station and in the heart of Florence's city centre.
The hotel seems to have been recently refurbished. Staff was very accommodating, allowing us to an early check-in. We also got a free upgrade, and we absolutely loved our room! Very spacious, with an incredible view of the Dome and the mountains surrounding Florence. Bed was comfortable as well. We had an amazing stay, would definitely return to the same hotel next visit!! Grazie mile!

Leisure Partner

10/10

Exceptional

16 Nov 2021

Petroula

Amazing !

Amazing stay, friendly and helpful staff. The hotel was really clean and very close to the train station. Walking distance to everywhere!! I strongly recommend it!

Business

6/10

Pleasant

03 Nov 2021

Brittany

I booked the C-Diplomat Hotel, but when I showed up I was told I needed to go around the corner to the Joy Hotel. The Joy Hotel did not seem as nice as the Diplomat Hotel. I booked with a really good deal, so I was okay with what I had for the price. But I do feel like there was a bit of a bait and switch strategy there, and I'm not a fan of such business practices.

Business

8/10

Excellent

16 Oct 2021

Karla

Huge bathroom but no where to put towels or hang clothes and very little space for cosmetics.

Leisure Self

10/10

Exceptional

09 Oct 2021

Marek

Perfect

Perfect location and good price. High standard of room.

Business Partner

4/10

Poor

02 Oct 2021

Emma

I had booked to stay here last week, but I contracted Covid and had to postpone my trip.
Expedia were excellent and would allow me to amend my booking to the new dates, however, the hotel refused and said I’d have to pay the cancellation fee, which was the full amount of my stay.
I understand that I did book a non-cancellation rate, however, I’d have hoped they’d allow me to amend the booking to my new dates at a small fee, but this wasn’t the case.
They did message me later and said they’d give me a special rate for my new dates, but when I asked what the rates would be (and followed up), I didn’t receive any response.

I was disappointed as they could have put my room back on the market and still have my booking for in a few weeks, and I would have happily paid a small fee to do so.

I will be booking elsewhere for my new dates.

Leisure Self

2/10

Poor

28 Sep 2021

Nathan

Terrible stay. Upon arriving at the hotel, i was told i had been \"relocated\" due to renovations to a different hotel. Im not sure if this was the room upgrade suggested, but the room i received was poor. The bed was uncomfortable, and the room was very old. There was no sound proofing, and i was woken by neighboring people several times (eithet talking, watching tv, or plugging things into the wall). There was an issue with the AC that made the thermostat sound like a morse code machine in the middle of the night, it would click and buzz constantly until the AC was turned off. The walls of the room were also cracked and looked dirty. The wireless internet was also terrible. My laptop and phone struggled to connect and load even a basic website, unless i went to the lobby. The shower was also tiny and only had a combined hair/body wash. By far the most expensive hotel i stayed at in my trip to italy, and by far the most disappointing.

Leisure Self

4/10

Poor

27 Sep 2021

Valerie

Mostly good, but bathroom has issues.

The place was modern and mostly clean. It was more spacious than the usual Italian hotel. Initial check-in was inconvenient as they surprised us with renovations and booking us with their sister hotel down the street. It was a minor inconvenience, as we were not notified of the changes in advance. However, the sister hotel was just as nice.

My only complaints are related to the bathroom. There is no ventilation or fan, and the bathroom door automatically closes, so expect the bathroom to always be moist after a shower. Also, the shower fixture fell down on my head while operating the knobs. I'm glad it happened to me and not my wife, but that was a major strike to this hotel.

Partner

10/10

Exceptional

21 Sep 2021

Ernie

Utilitarian but convenient

I had to make a last-minute trip to Florence for a meeting. I found this hotel on-line and booked a two-night stay. It is right next to the train station, so not in an attractive area, but I must say it was convenient. At least the San Lorenzo area was close, with a number of good restaurants. The room was very fresh and clean, hot water and air conditioning were perfect. The shower was really great. Overall, I give my stay high marks. The hotel suited my needs very well, and the breakfast was quite adequate.

Self

8/10

Excellent

19 Sep 2021

Verified traveler

Convenient location, solid rooms

Convenient location right across the street from the train station. As other reviews have noted, you may get moved between the hotels (e.g., I booked the Diplomat but was asked to check-in at the Ambasciatori). Hotel kindly upgraded me to a suite, though depending on the size of your party, a standard sized room may be preferred. Overall solid stay.

Self

10/10

Exceptional

05 Aug 2021

Verified traveler

The room is clean and cozy, highly recommended!!

Leisure Partner

6/10

Pleasant

06 Jun 2021

Verified traveler

The roof was leaking and I got moved to another room but the bed wasn’t made it was like someone just checked out, then I got moved to another room and it smelled really bad down the hallway

Leisure Self

10/10

Exceptional

13 Mar 2020

Patricia

Centrally located, great breakfast.

Friends_and_family Friends

10/10

Exceptional

18 Jan 2020

Stephen

Very close to the railway station and very convenient. Rooms were very nice. They have an outstanding breakfast which is included. And with a 12 PM check out, it really was a great place to stay.
I will come back

Business

8/10

Excellent

06 Jan 2020

Verified traveler

Staff were extremely friendly and pleasant. Especially the crew serving the breakfast buffet. Location was perfect, cause it’s across the street from the train station.

10/10

Exceptional

29 Oct 2019

Dr Ridzwan

Worth a return stay

Minimalist design with solid wooden floors, although not so soundproof as claimed, as babies crying could be heard 3 rooms away. Extensive hot breakfast served. Ideal location, across the street from the main railway station. Will gladly rebook in the future.

Friends_and_family Family

10/10

Exceptional

22 Oct 2019

Marbee

The hotel is in a very convenient location- right across the train station and a grocery. The sights are all walkable from the hotel- Duomo is about a 10-min away and Ponte Vecchio, a little further down. I’d stay here again if only for this. But service is also tops and the breakfast spread is good too so I’ll definitely choose this hotel again next time we visit Florence

Partner

8/10

Excellent

18 Oct 2019

Verified traveler

I stayed for 2 nights and checked in late the first day and gave me a really strange room, not a hotel but a hostel. When I told them that I didn't like it, I changed it to a better room. Thank you for changing it, but I can't believe there's another room in one hotel. Anyway, the previous room was the worst and I liked the changed room.

Leisure Family

10/10

Exceptional

13 Oct 2019

Karen

Great hotel, level of comfort & service was good. Location very close to Florence Santa Maria Novella station. Not far to walk to the main tourist sights.

Family

10/10

Exceptional

02 Sep 2019

Adam

Perfect city stop off

Very comfortable stay. Great bed, locations and the breakfast was better than expected!

Partner

8/10

Excellent

19 Aug 2019

Great location, next to the train station/bus station and in walking distance to many attractions. Nice hotel. Like smell inside the hotel, feel relax. Should have facial tissue, it is one of basic amenities.
Everything is almost perfect but unexpected find one of unfavorable insect in the room. I guess the hotel did something so didn’t find it on the second night. The hotel offered room change but it wasn’t convenient to pack and unpack. Hope the hotel pays more attention on this issue in the future.

Leisure Family

10/10

Exceptional

30 Jul 2019

Javeria

Great Value for money and location.

Location is great. Airport tram stop 1 minute away. Sanata Maria Novelli train station 2 mins away. mercato Centrale 5 mins walk.
Reception friendly and professional.
Great Value for money. Perfect for a short stop.

Partner

6/10

Pleasant

28 Jul 2019

Verified traveler

Like - great location, clean, good AC, nice staff
Didn't like - bathroom is cramped, door opens partially with very little room to get inside without rubbing against toilet, no drawers to unpack and store things, had to live out of our suitcases.

Leisure Family

10/10

Exceptional

23 Jul 2019

Linawati

Great location and very comfortable

What I love the most from this hotel is the proximity to Firenze SMN railway station, it's just on the opposite side if you exit from the right-hand side. And then buses and tram is just across the corner, make it so convenient to go to many places. The room is nice too, bed and pillows are really comfortable, room is very clean, bathroom is in good size too. Would be happy to come back here if I visit Florence again.

10/10

Exceptional

29 Jun 2019

Alan

Modern Hotel near S.M.N. Station

Nice hotel. Modern decor across the street from Santa Maria Novella train station. Very convenient.

6/10

Pleasant

25 Jun 2019

Tom

Not a 4 star

WiFi reception was awful. Spent majority of time on own mobile data. Room was supposed to come with kettle and teas/coffee. Took us an hour and half to have one delivered to the room, then another half hour for milk to arrive! Only to be told by the reception that milk isn’t usually supplied! It seems a real job in Italy to get a kettle in your room. A basic necessity in my eyes.

Partner

10/10

Exceptional

17 Jun 2019

Verified traveler

Convenient location near the train station and modern decor

Leisure Self

10/10

Exceptional

15 Jun 2019

D.H

A very stylish hotel, very decent and modern design, i like it very much!! The location is very convenient, just next to the firenze central station. 4 bottles of water offered for free everyday. The bed is super comfortable!!! :D

I would recommend this hotel to all people who is looking for hotel in Florence!!!

Leisure Partner

10/10

Exceptional

08 Jun 2019

Verified traveler

Great location next to the station and central for Florence. Don’t let the look from outside put you off - modern, clean and stylish inside. Staff warm, friendly and efficient.

Leisure Family

10/10

Exceptional

27 May 2019

gloria

Fantastic

Perfect location for a female solo traveler! Across the street from the train station and within walking distance to all major sites in Florence!
Hotels.com finally got this one right.