Name: Hotel Bella Firenze
Address: Via Degli Orti Oricellari 32, 32, Florencia - Toscana, 50123, IT

2/10

Poor

14 Jul 2026

Alberto

This place was not what I expected not clean enough for me. The place had a smell to it. One thing very close to station. The guy at the place that said he was just a worker was excellent trying his best to refund our money and gave us good advice.

Partner

10/10

Exceptional

08 Jul 2026

Chandrashekar

Train station and bus stop were very close

Family

6/10

Pleasant

04 Jul 2026

Aftab

Good location close train

Partner

2/10

Poor

29 Jun 2026

Karen

From the very first day we arrived, there were a lot of mosquitoes in the room. We reported it, but the staff simply told us it wasn’t a problem because there are always mosquitoes in Florence. In addition, the beds and bed sheets were of very poor quality. Overall, I would not recommend this place.

6/10

Pleasant

16 Jun 2026

April

It was good for the location.

Friends

6/10

Pleasant

14 Jun 2026

Viviana

The bathroom was smaller than most. I am not a newbie to traveling and recognize that around the world 3 stars means different things. It was clean but no elevator made it challenging luckily we were on 2nd floor. The access to the train station though was great.

Partner

8/10

Excellent

11 Jun 2026

Stephanie

Very simple, basic room, but it was very clean and comfortable. Not a fancy place but is well-maintained and the staff were friendly and helpful. Great location - you can walk everywhere easily.

Partner

8/10

Excellent

31 May 2026

patsy

Overall, this hotel is an excellent choice for travelers looking for convenience rather than luxury. Its biggest advantage is its location, just steps away from the Santa Maria Novella train station, making it incredibly easy to travel around Florence and beyond.

The hotel offers the essentials without any unnecessary frills. There are several restaurants and a grocery store nearby, and the historic center of Florence is only about a 15-minute walk away. The location is truly one of the hotel’s strongest points.

The staff was very friendly, welcoming, and always willing to help. We appreciated their kindness throughout our stay.

The only downside was the housekeeping service. During our five-day stay, whenever we returned to the hotel around 4:00 or 5:00 PM, the housekeeper was still cleaning our room. It appeared that there was only one housekeeper responsible for all the rooms, which can become challenging when the hotel is fully booked. As a result, room cleaning was often delayed and guests may have to wait before accessing their rooms comfortably.

That said, the hotel’s excellent location, friendly staff, and overall convenience make it a great option for anyone visiting Florence.

Partner

10/10

Exceptional

28 May 2026

Michel

A1

Self

2/10

Poor

27 May 2026

Kieran

Absolutely terrible stay. The room was disgusting from the moment we arrived. There were mosquitos everywhere, ants crawling around the room, and a constant smell of sewage coming from the bathroom. The bathroom itself was filthy, mould all over the walls and shower, dirt everywhere, and clearly not cleaned properly in a long time.

The bed wasn’t clean either, with hairs all through the bedding which was honestly revolting. The walls throughout the room were blackened, damaged, and badly maintained. To make things worse, it was obvious the room hadn’t even been cleaned before we checked in because there was still a welcome note and other belongings/items left behind from the previous guest.

If this is considered a 3-star hotel in Florence, I’d hate to see what a 1 or 2-star hotel looks like. It’s clear this place got its 3-star rating years ago and has done absolutely nothing to maintain any sort of standard since then.

Would not recommend this hotel to anyone. Stay away! Honestly the streets would probably be a safer and cleaner option!

Partner

6/10

Pleasant

22 May 2026

Niraj

clean room. very nice staff. close to train station. great for one night.

Family

10/10

Exceptional

17 May 2026

Christopher

Extremely friendly and helpful staff, easy access from train station, walking distance to all the sites

10/10

Exceptional

08 May 2026

Cecilia

A nice hotel and close for walking. Also hotel was quiet and not far from train station.

Family

6/10

Pleasant

03 May 2026

Tammy

The room wasn’t ready when we arrived but the poor housekeeper was working hard as previous occupants had left a mess to clean up. A working elevator would have been great. Staff was good.

Friends

8/10

Excellent

28 Apr 2026

Brian

Guiliana checked me in and helped me map out a great itinerary for my walking of Florence. I appreciated her very much. The hotel was perfect for my needs.

Self

8/10

Excellent

28 Apr 2026

Sarah

None

Family_with_children

6/10

Pleasant

24 Apr 2026

James

Hotel is adjacent to a heavily used city bus terminus. Across the street from one of Florence’s nicer steakhouses. There was outdoor disturbance each night, including yelling and fisticuffs by locals Clean room, beds are comfortable. Wifi was ok. Our shower door broke while we were there. Staff was helpful, but there is irregular staff coverage during the day so luggage storage has to be offsite or not secured while at the hotel. No evening staff present.

Family

8/10

Excellent

17 Apr 2026

Aaron

Room was neat, tidy and comfortable. Easy arrangements were made for me to collect the key as I was a late arrival.

Self

6/10

Pleasant

15 Apr 2026

Ana

Staff was friendly and helpful.

Self

10/10

Exceptional

28 Mar 2026

Johnie

The room is clean .Staff are very helpful and they really helps us .They find solution to our request and they were honest and trustworhty .

Family_with_children

4/10

Poor

17 Mar 2026

Joseph

Bar? What bar? No bar to be found. Mold in the shower area/bathroom. Shoe prints on the wall? No breakfast (don't listen to Google). When we got to our room, we had no hand soap in there at all. LOUD outside. I know they can't control traffic and people on the street, but any \"soundproofing\" advertised is definitely not accurate. Shower at night or EARLY am if you want hot water. Staff were very nice and we did appreciate them, but the hotel needs work.

Partner

8/10

Excellent

17 Mar 2026

Sarah

It was a great place for us for our last minute trip. The staff was extremely friendly and accommodating. We traveled with an infant and they were able to accommodate us with a crib for the baby during our stay which was very helpful! The room was clean with fresh sheets and towels, however there was a dirty semi- wet towel in the bathroom behind the door when we checked into the room. Housekeeping did come by daily and there were no other issues with cleanliness at all. The A/C unit was not functioning and we were told that even though they were mini splits that they were not on and the floor was controlled, we were able to cool the room with the windows open but there were quite a few mosquitoes. Some other reviews complained of lots of noise, but we didn’t experience too much noise other than some noise from the trains and the bus stop directly in front of the hotel. There was no noise during bedtime hours or any during the early morning. The listing for the property did show that there was free breakfast but the hotel did not offer this at all. There are two cafes on either side of the hotel which we were able to have breakfast. We would definitely stay again here again and did enjoy our stay overall.

Family_with_children

10/10

Exceptional

08 Mar 2026

Khatia

El personal muy amable

10/10

Exceptional

23 Feb 2026

susan

Great location and very helpful staff. Would stay here again.

Friends_and_family Friends

8/10

Excellent

07 Feb 2026

Teresa

Giulia was really nice, check in was really easy , as so was check out.

The only thing I would say it wasn’t as clean as I would have liked, especially the bathroom/shower.. otherwise everything was great, staff and location.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Sudhanshu

Clean room, great staff, great location.

10/10

Exceptional

04 Jan 2026

Jessica

Staff was amazing, rooms were clean. Great experience!

Leisure Family

10/10

Exceptional

14 Dec 2025

Ricardo

Great staff. Clean room

Partner

2/10

Poor

25 Oct 2025

Ashley

This property is more like a hostel than a hotel. Do not stay here if you are looking for any onsite service or amenities. Nothing described in the listing was available when we stayed.

We were looking for a very last minute place to stay in Florence. I booked this hotel because the listing described on site parking, breakfast and coffee in the lobby, a bar and lounge and it was in a desirable area. There were many positive reviews so I overlooked the negative ones.

The room was very dirty. There was hair and other filth all over the bathroom, the walls, shower and mirror were very dirty. The floors in the room were also dirty and the blankets for the beds were also covered in hair.

There is only a staff member on site from 3-6pm, everything else needs to be communicated through WhatsApp and that is unreliable and some questions went unanswered. When I asked the staff about the discrepancies between the listing and the property I was told that the listing was for a previous property the owner owned and the things I was asking about were not available.

Additionally, the room keys for all guests were all left on a table unattended in the lobby along with forms that clearly displayed guests first and last names, which was a serious safety concern for us as two women travelling together.

I would not recommend this property to anyone.

10/10

Exceptional

21 Oct 2025

Katherine Ann

The hotel was very easy to walk to from the train station, even with a lot of luggage. The check in process was simple and the man at the front desk was super friendly and helpful. The room was clean and has everything you need. Plus the AC works well and the windows are very good at keeping at the street noise. The AC unit did make a noise in the middle of the night. But by then the room was cool enough. So we were able to turn it off and go back to sleep. Overall, a very good place to stay overnight and I would book it again.

Partner

10/10

Exceptional

17 Oct 2025

Humerto

Every thing was perfect. 😊

Leisure Partner

6/10

Pleasant

15 Oct 2025

Stephanie

These people had an attitude about everything. Most hotels I’ve been to have some sort of iron or steamer available. When I got there, I asked the front desk if they had an iron. They found one for me, which was great. My friend and I stayed for about four nights. On our third day the front desk asked us if we still need the iron because another guest needs it. We said “yeah, they can use it today, but we would like to have another iron tomorrow if possible.” Apparently, these people only have one iron for the whole building. When we asked to have another iron provided to us, they caught an attitude and said that we already had the iron for two days so essentially no, we couldn’t get it back. I told them I had no idea that the iron was supposed to be returned that quickly. I would’ve been mindful and ironed all my clothes immediately had I known. But nobody communicated that to me. When I reached out to the person for whom I had the WhatsApp number about the iron issue, he sent one of his staff members without properly communicating what the issue was. So the staff member comes to my door in a rush, asking me in a panic what was wrong. I looked at him confused and I said I was just waiting on the iron. He then gets an attitude with me as if he couldn’t be bothered. He said another guest was using it. I said “OK so you guys can take the iron from us when someone else needs it but now that I need it, you won’t ask for a back?“ essentially penalizing for their bad communication

Friends_and_family Friends

8/10

Excellent

28 Sep 2025

Andrew

The rooms are perfect but outside the hotel it felt dirty and unsafe because of the bus station

Leisure Family

10/10

Exceptional

23 Sep 2025

Misty

Great location to the train station and shopping.

Self

6/10

Pleasant

19 Aug 2025

Jorge

Air conditioning did not work

Leisure Family_with_children

8/10

Excellent

17 Jul 2025

James

Conveniently located but property was under renovation

Leisure Family

6/10

Pleasant

01 Jul 2025

Sufiya

Hotel is 2 min walk from train station which was convenient. We found the photos looked nothing like the room we stayed in. If you have luggage, be warned as there are no elevators. We found the bed to be uncomfortable and the bathroom was not to standard (shower door was coming off and there was mold)

Leisure Partner

10/10

Exceptional

02 Jun 2025

Michael

It is a great location and great space, no elevators but doable. Good AC and bed, staff was very nice, especially Julia was very helpful and super nice and welcoming.

Leisure

6/10

Pleasant

01 Jun 2025

Miriam

The property is under construction and the entrance is dirty. Location is great bedside the bus and train terminal. Main floor room you hear all the street noise and the main door opening and closing at all hours. It’s a great location to travel around other towns near Florence. It’s convenient and budget friendly. Staff were great and very helpful.

Leisure Partner

10/10

Exceptional

17 May 2025

jorge

Staff was amazing
Communication was gone
Rooms were comfortable and good location right in front of a bus stop was perfect to hit up all the stops in Florence

Business Family_with_children

6/10

Pleasant

04 May 2025

RAY LUIS

Un lugar con muchas conexiones de buses y trenes. Mucho ruido.

Leisure Family

6/10

Pleasant

10 Apr 2025

Manish

Right next to the train station. Easy access to most of the city attractions. Good price and only great for a short stay like one or two days. Property is nicer!!

Leisure Friends

6/10

Pleasant

14 Mar 2025

Angela

under the assumption of breakfast but closed for reno’s. top floor had no wifi that worked. great location and clean

Leisure Family_with_children

8/10

Excellent

08 Nov 2024

Walter

This hotel was clean and close to dining options close to Santa Maria Novella. Being across from the train station, it helped with settling into our trip fast. Would stay here again.

Business Partner

10/10

Exceptional

18 Oct 2024

Jayni

Great choice near train station

Leisure

2/10

Poor

07 Oct 2024

Verified traveler

Horrible experience - would give a zero if I could

This was a bad experience. Really, the only positive side to this property is the location near the train station. The condition of the building is bad. If you have heavy bags get ready to lift them up by yourself because there is no elevator - only a lot of steep stairs. The only relatively good experience was with the lady that cleans the rooms. Toilet was broken and it leaked. Bed sheets were not clean. You can readily notice that they never wash the bed decorations. There was a really bad sewer smell at the entrance, and the hotel is right in front of 2 bus stops so the noise starts from the very early morning. If you get the first floor room you are in bad luck because of the lack of insulation to the weather and to the sound. Staff service is so limited. The hotel's owner does not afford a full-time staff so if you find yourself needing something you are in bad luck because the staff is rarely there. If you are smart - you will stay away from this property.

Friends_and_family Family

10/10

Exceptional

13 Sep 2024

Vinay

We stayed at Bella Firenze during our Italy trip with kids in Sep 2024. Hotel is walking distance from train station, has good facilities and staff , spacious room. Recommend this hotel for stay in Florence.

Leisure Family_with_children

10/10

Exceptional

19 Jul 2024

Delores

It is a good hotel and I would stay there again. It was a bit confusing at first to get in necause you need a code, but the staff were very friendly overall. Great AC, and it had a mini fridge (not common in Italy).

Leisure Self

6/10

Pleasant

07 Jul 2024

Jeffrey

It was ok. Clean enough but could really use a fresh coat of paint and some new grout in the bathroom. Also it’s rather noisy if you get a room facing the street as it is right next to some kind of bus station. It didn’t prevent me from getting a good night’s sleep.

Self

4/10

Poor

10 May 2024

L

Left all alone

Hotel was unattended B&B without the second B. No breakfast, no front desk. Close to the train station, but SUPER EXPENSIVE for no services. View of heating/AC system. Check in girl was very nice. No cold water, which is unusual.

Partner

10/10

Exceptional

30 Oct 2023

Verified traveler

Decent hotel

Decent hotel. very close to the train station. Property is old so there is no elevator.

Partner

10/10

Exceptional

30 Jul 2023

Cyndie

Very quiet and safe

Business_and_leisure

6/10

Pleasant

22 May 2023

Robbie

OK ,Get what you pay for ,Almost

Stay was Ok,The Manager Marco was very obliging and helpful but it stopped there ,The room a single, Was the size of a postage stamp and very crowed once I had my large suitcase in there ,The shower is clean but very small ,Kept on banging my arms trying to lather up, I had paid extra for a room including breakfast ,However I was advised the first morning that Breakfast service was not available ,No compensation was offered and was told to use the bar on the corner,The hotel has NO LiFT so be warned if you have heavy luggage and are on the second floor as I was ,However the Hotel is across the road from the main rail station and is very central also there is a Tram from the airport to almost the front door of the hotel which is much cheaper than a taxi but be prepared to fight the millions of tourists apart from that ,The hotel is clean enough by Italian standards but don’t expect luxury or possibly a breakfast .

Self

4/10

Poor

10 Apr 2023

Vega

Not the best night in Florence

This was a weird stay. Communication was good, and the attendant notified me what the door code was and that my key would be at the front desk when I arrived. Although it was helpful to have that information, it was a little alarming to know that anyone who came into the building could have taken our key. The pillow was unfortunately the most uncomfortable thing I’ve ever laid my head on. My friend and I were departing at different times and she left for her train first. Minutes after her leaving, the attendant burst into my room without knocking. I was still in bed! Lastly, the signage in the room states that checkout is 11am. My train was at 11:30 so was planning to take every minute to relax. At 10:30 the desk manager called to tell me to check out!
This place is across the street from the train station and that was about the only good quality. Don’t expect much from the Hotel Bella

Friends_and_family Friends

10/10

Exceptional

27 Mar 2023

Michael

Big room comfy bed friendly atmosphere. And yummy breakfast daily

Leisure Partner

10/10

Exceptional

26 Feb 2023

Anabella

This hotel is basically 2 minutes away from the Santa María Novella Train station. It is nota convencional hotel, it is more like a big Airbnb. You have a code to.open the door and from there ho to your room. It includes light breakfast and staff is friendly. At the tiny reception there is hardly anyone. For check-in they live uour key and instructions by rhe reception desk and if you need anything there is a number to call. It can get a little noicy because of the train but since we were really tired it didn't bother us at all. It is at 15 minute walk from the Duomo which it's very convenient.

Leisure Family_with_children

8/10

Excellent

10 Sep 2022

Marsha

Would be nice to know there is no elevator before we booked.

Leisure Partner

10/10

Exceptional

08 Sep 2022

G

Fast easy check in as soon as I arrived. Marco explained very clearly how to access the building after hours and carried my baggage upstairs for me.
Excellent location right across from the train station Santa Maria Novella made it perfect for travelling in and out of Florence by train.
I was able to get everywhere on foot, but there are lots of public transportation stops for those who prefer bus or tram.

Leisure

10/10

Exceptional

31 Jul 2022

Glenn

N/A

Leisure Self

10/10

Exceptional

29 May 2022

Shelley

Excellent location near train station and trams. Owners are very helpful. Would definitely book again.

Leisure Self

6/10

Pleasant

22 May 2022

Susan M

Good location for a no frills stay

well located next to station and short walk from all tourist attractions. Reception was open in the mornings during my stay so be sure to check messages for entry instructions. My room was not made up on the 2nd day and no staff to speak to and not important enough to phone the number given. WiFi good. Very firm mattress Staff very friendly. Basic breakfast. All fine for a 3 star

Self

10/10

Exceptional

08 May 2022

Carrie

Good value and friendly service. Bed was comfortable.

Friends_and_family Friends

10/10

Exceptional

05 Aug 2020

Verified traveler

Great location for a one night stay. Next to the train station. Front desk staff, was very kind. Helped us with our luggage.

Leisure Partner

8/10

Excellent

10 Dec 2019

Tan

Hotel room is clean and quite spacious. Thoughtful hotel staff on the heater in the toilet during our stay. Warm thought. No amenities is ok. Auto refresher keeps the room smell clean and fresh. Limited choice of breakfast spread but very nice croissant. Thks the hotel staffs who make our coffee. No lift but thanked the hotel staff helped on our luggage. Hsppy stay.

Leisure Friends

10/10

Exceptional

26 Oct 2019

Verified traveler

Convenient clean and quiet, very friendly service, perfect for our last night in Italy, near the train station. Would stay here again

Leisure Family

10/10

Exceptional

15 Oct 2019

Bernard

wonderful surprise-- best hotel experience in years

Partner

8/10

Excellent

27 Sep 2019

Verified traveler

Staff helpful room lovely. Close to many places of interest and transport.

Leisure Self

8/10

Excellent

24 Sep 2019

Verified traveler

Close to the train station. Small but clean. Loud even on 3rd floor. No elevator.

Leisure Family

10/10

Exceptional

11 Sep 2019

Verified traveler

Great staff, clean throughout, great breakfast. Convenient to train station. Overall would recommend staying here !

Leisure Family

10/10

Exceptional

08 Sep 2019

Tony

Clean, convenient and well-run. A nice but not elaborate breakfast. Stayed the first and last night of a Tuscan vacation. The small hotel does not have much public space except for the breakfast room. There are only a handful of rooms on each of the three floors so there are no bus groups. But at breakfast you may find yourself in conversation with travelers from the other side of the world comparing your plans to see all the beauty that is in Florence. rooms are clean, quiet and well-maintained. The proprietor was charming and helpful with suggestions when asked.

Leisure Self

10/10

Exceptional

19 Aug 2019

Megan

Great hotel for Train Travelers

We chose this hotel primarily because of its close location to the train station as we were only staying a night. It was very clean and nice, but a bit far away from the main sights if you are worried about walking distances. Being further away though meant it was quieter than places close to the sites. Nice breakfast included and room was very clean.

Family

10/10

Exceptional

28 Jul 2019

Verified traveler

Excellent 2 night stay! Super friendly and helpful staff! Super clean room! Excellent breakfast with delicious fresh fruit and good variety other yummy food! Would highly recommend!!

Leisure Self

10/10

Exceptional

21 Jul 2019

Verified traveler

It is 2 min walking distance from train station and metro stop. If you get there after hours, make prior arrangements so you dont have to wait outside. Staff was absolutely amazing.

Leisure Partner

10/10

Exceptional

20 Jul 2019

Tyler

Wonderful

It was a great experience. They were able to store our luggage until check in time and were very courteous throughout every interaction.

Partner

10/10

Exceptional

20 Jul 2019

Tatiana

The hotel has a very convenient location. The staff is great! Very pleasant and helpful. Rooms and bathrooms are very clean.
You just have to be realistic of what you expect for the money you pay for it. It is not a 5* hotel.
But absolutely recommend it .

Friends

10/10

Exceptional

02 Jul 2019

Rosa

My husband and I stayed at Hotel Bella Firenze for three nights as part of our Golden Wedding anniversary trip. We could not fault anything about the hotel, from the service received to the friendliness of the staff.From Marco and Roberto - the owners - to Giancarlo and Tommy, the two members of staff who we met, nothing was too much trouble for them. When we arrived, we were greeted by Marco who immediately noticed that I would be unable to tackle the stairs, and allocated us a room on the ground floor, which although it was at street level was not noisy, even though our stay was over a weekend. The room was comfortable, with a working mini bar, and the air conditioning was marvellous considering the temperature was an average of 30 degrees even at night.
The proximity to the Santa Maria Novella station was excellent, being only three minutes walk away. Even with my difficulty with walking, I found it easy to get to the centre, and for going further afield most of the local busses stopped just outside. I would not hesitate to book the hotel if ever I go to Florence again.

Partner

10/10

Exceptional

25 Jun 2019

Carol P.

Due to location so close, it enabled us to have an easy time looking at all the fabulous sites. Staff very helpful and cheerful. Breakfast great.

Partner

8/10

Excellent

21 Jun 2019

Verified traveler

Great location, around the corner from the train station and bus station.Room was spacious.

Leisure

10/10

Exceptional

03 Jun 2019

Barbara A

Quiet hotel near the Florence train station

Great, cool room - so clean. Near the train station for an early morning tram ride to the airport. About a mile walk to the major sights, but a lovely one. Breakfast was perfect before we took off. Desk people were cheerful, kind, informative.

Partner

10/10

Exceptional

27 May 2019

Christine

Hotel Bella Firenze very nice

Nice hotel close to the train station, wonderful staff, nice room. Great stay.

Family

6/10

Pleasant

27 May 2019

Callan

Typical older Italian inner-city hotel

The good: The staff is very friendly and helpful. The convenience to the SMN station is unbeatable. The room was clean and fairly comfortable. Much of Florence is walkable from here. Made-to-order Italian coffee at breakfast. Huge number of choices for nearby dining. AC for hot weather months (we didn't need it in late May). Wi-Fi worked fine.
The other: Room fridge was not working (seems to be a common problem in Italian hotels). Aside from the excellent coffee, the breakfast was your standard mountain of starch and sugar. Location is a bit sketchy and very loud at night.

Partner

10/10

Exceptional

27 May 2019

jeffrey A

Good group of people who spent time on making sure everything was to my liking . Super hot ,fresh food @ BK ..1 min walk from train and lots of places to eat (4* and 2*) and a Large food store right around the corner .The front desk also helped me out with my future trip which will really help me .Thank you staff you know who you are .
CHEERs
Jeff

10/10

Exceptional

14 May 2019

Verified traveler

Robert is probably the most hospitable and friendliest person we met on our entire trip.

he goes all out to ensure we had a pleasant stay

10/10

Exceptional

04 May 2019

Verified traveler

Location was great, professional staff and comfortable bed

Leisure Family

10/10

Exceptional

18 Apr 2019

Verified traveler

This property was great! I would highly recommend it. Staff was friendly, polite and helpful. Room was very clean and filled with amenities.

Leisure Family

8/10

Excellent

17 Mar 2019

Verified traveler

Very Clean, staff very friendly and helpful . A bit loud at times. No lift

Leisure Family

10/10

Exceptional

10 Mar 2019

Maria

All perfect

We really enjoyed our stay in this hotel. The receptionists were extremely friendly and helpful, the room was big but somehow felt like being at home and the situation was perfect! I’d definitely recommend it.

Partner

10/10

Exceptional

13 Jan 2019

Verified traveler

The property is in a good location close to the railway station. Staff are friendly

Leisure Partner

4/10

Poor

06 Nov 2018

Verified traveler

I stayed in hotel for 2 nights. The walls are thin; you can hear people using the toilet next door.
Recommend using earplugs when sleeping. The staff is very nice. They had to carry my suitcase
up a stairway to my room because there is no elevator. The stairway could be slippery. My main
complaint is the shower. It is small and hard to bend over to wash feet. The hotel seemingly has
a policy of limiting the shower water spray. Also I had to take cold showers twice. The first was
around 7:00pm so I thought that I might be competing for hot water from the other clientele. So
the next day I took a shower at 3:00pm; the result was the same low shower spray and cold water.
I had just recently moved from another hotel 1 block away because of availability and they did not
have these water limitations.

6/10

Pleasant

21 Oct 2018

Verified traveler

Lovely hotel and great management

While Robert did his very best to help, nothing can really make up for cold showers two mornings in a row. We did get moved to another room on our last night, for which we were very grateful. However, I find it hard to believe that this is not a regular occurrence, and should be addressed by management in a more proactive fashion. Otherwise, this is a lovely little hotel, with outstanding management by Robert. It just needs a little more to elevate it.

Partner

10/10

Exceptional

29 Sep 2018

Margaret

Genuine care of guests.

One night stay before we moved into a hotel around the corner for a team event. Really friendly staff - very gracious when I accidentally knocked over the plant in the lobby! Very clean, quiet, despite being on the ground floor near the stairs, and over the road from the railway station. Very nice bottle of wine left as a welcome gift in the room - even for one night. Lovely breakfast.

Friends

10/10

Exceptional

22 Sep 2018

Verified traveler

Great location, even better room and service.

Robert was awesome. After our original reservation at a B&B was cancelled, he went out of his way to make out stay enjoyable, including a complimentary bottle of wine. Plus the hotel is right across the street from the train station.

Partner

10/10

Exceptional

22 Sep 2018

Douglas

Great staff very friendly and helpful. The breakfast is small but good pastries and coffee. Very close to train station and some great restaurants. Room was clean well appointed with a nice comfortable bed.

6/10

Pleasant

12 Sep 2018

Patricia

Hotel was nice. Personnel very helpful. Near train and bus station. Watch out for pick pockets.

Family

8/10

Excellent

27 Aug 2018

Deborah

Good basic hotel

The price is great for a basic clean room. Service was accommodating, helpful and friendly. No elevator but they took our luggage up to our room. Two minutes from train station. Breakfast was fine. Lots of places to eat close by.

Friends

8/10

Excellent

08 Aug 2018

Timothy

Great Boutique Hotel

The hotel is in a perfect location from the train station. Marco gave great tourist advice the first day we were there and we found our way around easy. Everything within 15-20 walk. Saw Robert rest of the time and he was great and helpful. Their boiler went out and it was a Sunday so we had cold shower last day. Robert felt vary bad and wouldn’t let us pay for mini bar items. We would stay there again if we go.

Family

6/10

Pleasant

03 Jul 2018

Verified traveler

Close to train station

Tough to climb three flights of stairs, was not aware there wasn't an elevator. Staff were very kind and welcoming
Air conditioning did not work well at all in room, it was very hot even with a/c on high
Room was good, but often couldnt always tell that bathroom was cleaned each day (not replenished supplies, etc.)

10/10

Exceptional

04 Jun 2018

Peggy

Wonderful Service!

Wonderful service. I was a woman on my own for 1 night. When they saw me struggling with my suitcase, they immediately came outside, and took it to my room on the 2nd floor. They were also extremely helpful in giving advice on what to do & how to get there. The hotel is small but lovely. And when you ask for a cappuccino in the morning, they make it by hand--not always a given in Italy now. The train station is very close, and the hotel is easy to find. Also in a very quiet neighborhood. It is a 10-15 minute walk to the heart of Florence.

6/10

Pleasant

30 May 2018

Topher

Nice Value hotel near train station

Our stay at the hotel started off rocky, as they did not have the prepayment information from Orbitz. This resulted in a 30 delay in check-in, not exactly a great first impression for tired and hungry travelers. The positive side of the check-in was that the front desk staff was very friendly and helpful, this definitely helped the situation.

The interior and exterior of the hotel have the charm of a small European hotel. Nothing extravagant, but clean and simple.

The room was rather large for a standard room in Europe (with the exception of the bathroom). Everything was very clean, but my wife and I could not help but be a little turned off by the two different plug-in air fresheners in the room. I imagine the rooms can get a bit musty smelling, especially in summer.

The biggest disappoint of the room was the airconditioning. It could not keep up on a 72 degree night...I imagine it would be worthless in the summer. This made for an uncomfortable and restless sleep.

The hotel is about a 5 minute walk to train station and bus stops. The area is nothing special. There are few dinner options near the hotel, so expect a 10-15 walk to find meal options at night. It is about a 15-20 minute walk to the old town area (Duomo, etc). The walk is easy and my wife and I always felt safe, even coming back late at night.

Bottom line. I would recommend this hotel for the location to the train, and travelers looking for a basic, no-frills value hotel in Florence.

8/10

Excellent

26 May 2018

V

Hotel was in a great area. Staff were really good with friendly service. The ac was a little weird to understand so the room was hot. I would say it was more like a fan than an AC and was pointed upwards to the ceiling and not towards the room. I would definitely recommend and stay again.

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