Name: El Roy Garden Rooms
Address: Via Jacopo Peri, Florence, IT

6/10

Pleasant

21 Jun 2026

Mary

The name is a misnomer: we saw no garden. The 5 rooms occupy the ground floor of an old bldg. 10 mins' walk fr Santa Maria Novella station. Our room was clean, sheets were fresh, and we. The shower worked but has a flimsy water-control handle that felt like it might come off

4/10

Poor

17 Jun 2026

John

The location was inconvenient.

The wall air conditioning unit was unable to generate cold air, so we used it as a fan and opened the window at night.

There was no soap in the bathroom.
Three lightbulbs were missing (two by the bed and one in the bathroom).

This place has potential to be nice. It was clean.

Partner

6/10

Pleasant

04 Jun 2026

Rohini

We had a water issue at night but no available staff to take care of it. The issue had ro wait until next morning which was inconvenient. The location was great as it was close by the station

Family_with_children

10/10

Exceptional

21 May 2026

James

Absolutely wonderful stay here, smooth and simple check in, friendly and helpful staff, clean, tidy and spacious room with all you could need

Friends

10/10

Exceptional

14 May 2026

Armando

Excelente Habitación

Partner

10/10

Exceptional

16 Apr 2026

Alex

Quiet area. Very comfortable sleep

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Luiza

Very good location, clean property,helpful staff,great garden,overall a lovely stay

Family_with_children

10/10

Exceptional

03 Apr 2026

Chad

Great place to enjoy the city, safe neighborhood and can’t beat the price

8/10

Excellent

06 Jan 2026

Mhya

It was clean. No set reception so if you need anything you are on your own. No baggge hold since there is no reception. It is just renting a room. WiFi did not work. Really bad WiFi. But overall good for just a sleep and head out to sightsee. Sightseeing is a 10-15 min walk.

10/10

Exceptional

04 Nov 2025

Adriana

Staff was awesome and very accommodating. Room was clean. Garden was super cute. Would recommend.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Katey

The room was clean. Check in was easy, after messaging with the hotel when we would arrive. But you could hear every door open loudly and people talking in the other rooms. It was good for a couple nights.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Paige

This was a lovely spot to stay. It was clean and comfortable and had all that we needed. You can tell the property is taken care of well.

It’s near the train station but a bit of a walk from the heart of the city. Still walkable for us but was about 20 minutes to get to the city centre which was about as far out as we’d want to go.

Leisure

2/10

Poor

10 Oct 2025

JULIETA

Horrible experience!!!
There’s mold in the ceiling of the bathroom and even in the room - looks like just painted the ceiling.

Send email to the staff to move us to another room as I was experiencing severe allergic reactions to the moulds and problem breathing.

No response from the staff, just send somebody who can’t speak English and collect the tax for the other room.

I need a refund.

Avoid this hotel at all cost.

Leisure Partner

6/10

Pleasant

07 Oct 2025

Nautica

The room was clean and modern inside. Area is about 25-30 minutes walking to anything (food, activities, shopping, etc.) and loud has there is no insulation to help with outside noises or other guests. Staff was friendly but there’s no 24 hour front desk which they do disclose in description. Out AC went out night 2 so we had to sleep with windows open as the building itself is stuffy and humid

Leisure Family

6/10

Pleasant

02 Oct 2025

Khoa

My bathroom was clean but the door was so hard to close because it is sagging and creating so much friction with the floor. Also, the shower drain is partially clogged so the water is pooling on the shower pan. This facility doesn’t refresh your room daily.

Leisure Partner

8/10

Excellent

17 Sep 2025

Megan

Nice rooms near SMN - watch for checkin note

The room was spotless, roomy, and recently updated. AC worked well. The staff went out of the way to help us. I didn’t get their message asking for our arrival info (technical issue with internet service on our cruise ship) so arrival was a bit rocky. There was no sign pointing to reception so we were standing out on the street trying to message them until another guest pointed us in the right direction. At reception, a kind, service-oriented housekeeping staff member stored our bags and got us checked in so all ended well and our rooms were great.

Partner

8/10

Excellent

09 Sep 2025

louise

it was far from everything, The garden at the El Roy was not like it looked on Expeida. The rooms were clean, but I had to ask for more towels and toilet paper. There was someone to greet us but other people arriving there no one to greet them and they did not know where to go for info. I would not recomend this one , maybe for students

Leisure Family

10/10

Exceptional

08 Sep 2025

Zachary

We really enjoyed our time! Everything was clean, it was nice having coffee and extra blankets in the room, and we appreciated having enough shampoo provided for all three of us. The woman that checked us in was cheerful and explained everything thoroughly. The patio area that we had access to was quite nice as well. If we come back to Florence we will definitely keep this in mind as a place to stay for the future.

8/10

Excellent

07 Sep 2025

BJ

For our group this was just a quick stopover before taking the train early in the morning to Monterosso. The train station was walkable. The rooms were basic. If we were in Florence to enjoy the town for a few days this is not what we would consider.

Leisure Friends

2/10

Poor

19 Aug 2025

Angel

The only decent thing is the room. The building is awful and creepy. At night looks like an scenary from a horror movie. The staff, well there is no staff or front desk. The pictures in Expedia are misleading people showing gardens that are not accessible or don't exist. Going out a night is challenging because there are people that look dangerous in the surrounding areas.

Leisure Family

8/10

Excellent

18 Aug 2025

Mateya

Our stay at El Roy Garden rooms was interesting to put it into one word. When we got there, the directions took us to a completely different building, and there was nobody there to check us in. I then called and then somebody came. However what I cared about most was the area, it was just my boyfriend and I staying here, and this hotel was in a pretty unsafe area, which made me uneasy. The man who cleaned was very nice and made sure to smile as we passed and such, and made sure our room was clean. Personally, as a young girl, I would stay somewhere else due to safety, but if this isn’t a concern for you then you will be fine.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Eve

Nice room. Shower was a bit rough and needed more soap however good overall. Great location, walking distance from all the sights and good transport links. Very close to main train station where we took the train to Pisa and Rome. SO quick and easy.

Leisure Family

8/10

Excellent

12 Jul 2025

Jeffery

Good location close to train station

Leisure Family

4/10

Poor

25 Jun 2025

Shiva

The property was a budget-friendly renovated rental, but there were several issues during our stay. The address provided was not accurate, and we had to wait under the hot sun for 20 minutes for someone to arrive and open the door. Unfortunately, the person assisting us didn’t speak English or French, so all communication had to be done via WhatsApp.

Inside the room, both the AC and fridge were leaking, and we had to mop the floor and dry the walls every evening upon our return. Towels were not changed on the morning of our second day, and the property had many stairs, which may be challenging for some guests.

Overall, considering the conditions, it did not feel like good value for the price we paid for three nights.

Leisure Family_with_children

8/10

Excellent

16 Jun 2025

Laura

Simple sty

10/10

Exceptional

13 Jun 2025

Chad

They were super accomodative with everything including sending someone to check me in early when I arrived in the morning and was expecting to have to wait. I can tell my room was newly remodeled as everything was new such as the bathroom, ac, mini-fridge, and bed. Definitely a great place to stay if you're traveling early from SMN as it's a 10-minute straight shot walk.

10/10

Exceptional

12 Jun 2025

Gabriela

Florence

The room was ok and as described. It was clean and everything that we needed. Location was convenient although not the nicest. They charged me extra for a late check in which I don’t remember reading. This is a room in an apartment so there is no front desk. They responded to questions through the application.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Anna

Great room, walkable to city center

Leisure Friends

10/10

Exceptional

20 May 2025

Y-Chie

El Roy Gardens was a very convenient, clean place to stay for your visit to Florence. It's proximity to the train station is a big plus. Neighborhood was quiet, staff was courteous and fees are very much affordable. I will stay at this place again on my next trip to Florence. Y - Boston, MA - May 2025

Leisure Family

8/10

Excellent

20 May 2025

Verified traveler

Lovely Location but Some Issues with Check-in and

We recently stayed at this accommodation, which is located in a great spot—just a 15-minute walk to the city centre, making it easy to explore the local sights on foot. On arrival, we were a bit early but were kindly allowed to wait in a lovely little courtyard, which was a nice touch.

However, check-in was a bit confusing. We paid for the room upon arrival, but then the receptionist came to our room later to collect the city tax—despite initially telling us we could leave it in cash at the desk. In the end, we paid the tax by card. Shortly after, they returned again to ask for our passports. It would have been more efficient and less disruptive if all of these details were handled at check-in.

Our room itself was bright and spacious, which we really appreciated. Unfortunately, there was noticeable mould in the bathroom, which was disappointing and should have been addressed before the room was made available to guests.

We briefly spoke to someone we believe was the owner over the phone, but she wasn’t present during most of our stay. Instead, one man appeared to be managing everything—from checking guests in to cleaning rooms—which may explain some of the disorganisation.

Overall, while the location and space were great, the check-in process and cleanliness left room for improvement. With a few adjustments, this could be a much more pleasant experience for future guests.

Partner

10/10

Exceptional

05 May 2025

Gustavo Badilla

.

Leisure Family

10/10

Exceptional

03 May 2025

Amornrat

The location is close to train station, we walked to everywhere 15-25mins to and attractions. Staff is very helpful and responsive. Room#1 is near to the main door to the building, we heard a lot of the door slam early in the morning.

Leisure Partner

10/10

Exceptional

17 Apr 2025

MARCO

Very convenient of location, easy to get to station, nice beds, smelled nice

Leisure Family

8/10

Excellent

16 Apr 2025

Li

It was on the ground floor quite noisy at night. but the area is quite good, room was clean and comfortable so it was alright.

10/10

Exceptional

08 Apr 2025

Kathryn and Seb

Had everything we needed, spare blankets duvets and pillows, plenty of towels and some toiletries in the room. Wifi and gair dryer and was a level walk into the centre of town down a well lit street. Tram also stopped close by. Very clean and comfortable, no hesitation to reccommend.

Leisure Partner

10/10

Exceptional

04 Mar 2025

Diego

Easy to walk and close to center.

Leisure Family

6/10

Pleasant

23 Feb 2025

grahame

Clean, functional rooms in handy location close to train station. Overall fair value for money.
Poor communication from staff resulted in difficulty and lengthy checking in. No servicing of room between our 2 night stay, only given 1 bottle of water, 2 teabags, no milk in room. No milk at coffee station in reception area.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Nasir

Clean, quiet, comfortable. Helpful staff. Walking distance from train station and other amenities. Very pleased.

Leisure Family

10/10

Exceptional

22 Oct 2024

Millen

Staff was really good and willing to accommodate our needs. Quiet area close to train station and walking distance to interest sites and restaurants.

Leisure Family

10/10

Exceptional

13 Jun 2026

francisco

Muy cómoda la habitación, esperábamos que nos hicieran limpieza al quedarnos dos días, no lo hicieron!

Friends_and_family Family

6/10

Pleasant

30 May 2026

Carolina

Buena ubicación, buen servicio pero habitaciones extremadamente pequeñas, en especial el baño.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Ceila

Muito boa. Equipe bem preparada.

Friends_and_family Family

8/10

Excellent

16 May 2026

Melida

Es war schwer die richtige Hausnummer zu finden , Sons aber in Ordnung

Partner

6/10

Pleasant

10 Apr 2026

Walpurga

Wir haben uns selbst eingecheckt, hatten während dem Aufenthalt nur via E-Mail uns Whatsapp mit dem Vermieter kommuniziert.
Das Zimmer war im 1. Stock, sauber, erreichbar über eine Treppe (kein Lift). Es ist extrem hellhörig, man hört jedes Wort aus den anderen Zimmern. In der ersten Nacht waren andere Gäste mit einem lauten Hund anwesend, schlafen war nur mit ohropax möglich.

Partner

10/10

Exceptional

10 Apr 2026

Alejandro Alonso

Excelente ubicación. Muy muy cerca de la estación de trenes y a unos 15 min caminando del centro.

El anfitrión fue amable. No hay una recepción física pero se comunican contigo antes de tu llegada y cuando llegas ya hay alguien esperándote con las llaves del alojamiento.

Tienes que pagar el city tax en efectivo.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Daniel

Es una propiedad tipo airb&b muy bonita por dentro, por fuera es no se distingue como un hotel, si no, es más discreto. Una estadía agradable que podría repetir.

Partner

10/10

Exceptional

09 Nov 2025

Karina

Todo excelente

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

XIANG

房东非常好！超级推荐！！可以存行李，入住和退房时间很自由。