Palazzo Montebello

Italy , Florence
FLORENCE, Via Giuseppe Garibaldi, 14
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100 reviews shown

10/10

Exceptional

24 Jan 2026

Debbie

The hotel exceeded expectations. The rooms were clean, beautiful and aromatic. Upon arrival, we were upgraded to a suite, and the staff were exceptionally attentive and helpful. Thank you for a wonderful stay.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Louis

Everything was fantastic

Business

10/10

Exceptional

07 Jan 2026

Enrique

Staff was awesome. The location was perfect. The room phenomenal.

Partner

8/10

Excellent

14 Dec 2025

Gabriella

So I will say I was very impressed with this hotel for the price. And we were given a room upgrade which was nice. However I do not entirely love the staff. I thought they were dull and not very welcoming. Not an entirely big deal however I shouldn’t feel uncomfortable walking in and out of the hotel bc I don’t want to be met with nasty looks. They had absolutely no personality and looked pretty miserable if I’m being honest. As someone who travels multiple times a year I don’t think I’ve encountered such miserable hotel staff. Idk if it’s bc they’re from the north of Italy so this is why they were like this. As an American who speaks pretty fluent Italian they still insisted on speaking to me in english. But besides that it was great. Property was super nice.

Leisure Partner

8/10

Excellent

16 Nov 2025

Sameer

Clean room.

10/10

Exceptional

12 Nov 2025

Jill

Hotel is beautiful, staff was kind, room was so lovely!

Leisure Friends

10/10

Exceptional

11 Nov 2025

Vincent

Wonderful stay, conveniently located outside the hustle of the city but close enough to get to wherever you need to go in under 20 min walk

Leisure Partner

10/10

Exceptional

08 Nov 2025

Suyog

Very nice property. Had and issues with a room but they were able to give us a new room which was even better than the previous. Very friendly and helpful staff. Breakfast was standard but very good.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Jada

Wonderful hotel. Fantastic breakfast. Staff were extremely helpful.

10/10

Exceptional

30 Oct 2025

Kathleen

We loved the small and charming hotel and cannot wait to go back!! Our lovely host and hostess were so helpful giving us local recommendations for restaurants and activities. The hotel is adorable. Breakfast is good. Ample parking. Would absolutely stay here again.

Business

6/10

Pleasant

29 Oct 2025

rob

Limited buffet breakfast menu + scrambled eggs and extras at no extra cost - euro 28 each. However ask for an omelette and its an extra euro 12 = 40 euro which is way over priced. No cooked food after 11am and the breakfast area closed - bar snacks thereafter, using pre prepared food - more like a 3 star hotel.
Room was small and next to a lift. Stayed a week and you would have thought a better room would have been allocated. No issue with staff who were helpful and friendly. Mosquitos an issue in the room.

Partner

6/10

Pleasant

28 Oct 2025

Koichi

Hotel looks quite new but some facilities need repair or renovation.
The receptionist are quite aggressive and they insisted they didn’t receive my personal request through Hotrls.com system. Maybe your systems have not been connected well?
Anyway, it looks nice hotel but some service are quite poor and not efficient but they wanted to insist they were right not customers.

Partner

10/10

Exceptional

25 Oct 2025

Jessica

We had the most amazing stay at this hotel.
Beautiful, comfortable, large rooms and lovely staff! Thank you so much.

10/10

Exceptional

25 Oct 2025

David

Excellent in room coffee options. Clean room. Pillow menu. Staff was helpful.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Philip

First time in Florence. Totally enjoyed the hotel staff. Exceptional front desk staff.

Friends_and_family Family

8/10

Excellent

23 Oct 2025

Jess

The staff are very friendly and warm, we are travelling with kids, the hotel has rooms which suit family. Services are very good. The hotel is in a quiet location, 20mins’ walk to the centre, 15mins’ walk to the main train station, very convenient.

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Marcela

it was a nice property and I love the bed.

Leisure Friends

10/10

Exceptional

09 Oct 2025

Linda

Our room was referred to as \"boutique\" which must have been code for tiny. That was a disappointment. Otherwise, everything was just great, and the property is lovely.

2/10

Poor

06 Oct 2025

John

When we checked in, the refrigerator was leaking with water. Our bell hop stepped in and tracked muddy water in the room, which I cleaned up. They said they would move rooms but they never did. Unplugged that fridge, so I had to give the front desk staff my leftover carbonara and tiramisu to chill.

We requested ice after 11pm, they said this was not possible. Ice is only available at the bar, really? First hotel i've stayed in with no ice maker. I requested an extra blanket because my gf gets cold. They only have 1 person working at night and could not leave the desk, so I had to walk down to get it. Same went for an extra bottle of water then next night. The hairdryer did not work well- turned off and on. Gf said it was the worst hairdryer she's ever used. New property, paint was peeling in the bathroom. For the price I was paying, all of this was unfortunate.

When I spoke to the front desk about all these issues during check out, he offered me a free cup of coffee. What a joke. Nice aesthetics in the lobby but don't stay here.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Charlotte

Great hotel in a really good location, in walking distance to the centre of Florence. The hotel is modern and has new interiors, the staff were friendly and the breakfast was a great selection! Would definintely recommend staying here

Business Partner

10/10

Exceptional

22 Sep 2025

Ivan

First rate room first rate service great time. Enrico in particular really took care of us with info taxis etc. Highly recommend this property

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Paul

Friendly and accommodating staff. The room was spacious and very clean.

10/10

Exceptional

19 Sep 2025

Frank

The hotel was very nice. The only thing I would recommend is the air conditioning to be little better.

Leisure

10/10

Exceptional

13 Sep 2025

andrea

This was a beautiful property on a quiet street. Very helpful staff and taxis that showed up immediately. Very good Indian food is walkable for when you are tired of pasta.

Leisure Partner

10/10

Exceptional

12 Sep 2025

Janice

Lovely stylish hotel that sits just outside the hustle and bustle, but is still easily walkable to all the sights and attractions. Had a junior suite which was clean ,modern and spacious. Enjoyed a nice continental breakfast and liked relaxing with an evening drink in the pretty outside courtyard. All the staff were exceptional.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Adrianne

We loved this property and would definitely stay here again. The staff is very professional and friendly. The rooms are very comfortable and quiet. This is a hidden gem in Florence. The only thing is that it is an extra 10 min walk from the city center.

Family

10/10

Exceptional

02 Sep 2025

Grady

Bar was so nice

Leisure Partner

10/10

Exceptional

30 Aug 2025

Richard

The Palazzo Montebello is a very nice and a very comfortable hotel. The hotel personal are extremely helpful and patient. The hotel is centrally located to all of the restaurants, stores, museums and sites. When I return to Florence, I will be staying at Palazzo Montebello.

Leisure

6/10

Pleasant

24 Aug 2025

Luydmila

Was

10/10

Exceptional

23 Aug 2025

Sevan

Loved it!

Wonderful stay here at Palazzo Montebello!
Walking distance for a lot of great places!
Wonderful staff!

Partner

10/10

Exceptional

22 Aug 2025

SVETLANA

Excellent service rooms and staff

Leisure Family

10/10

Exceptional

15 Aug 2025

Daniyel

Great place

10/10

Exceptional

10 Aug 2025

SONAL

Staff were very helpful. We had an early exit and they accommodated us perfectly.

Leisure Family

10/10

Exceptional

08 Aug 2025

Cindy

Beautiful property (recently renovated) 2 blocks from the Arno and very safe & quiet area of Florence. My room was large by European standards and the bathroom was very nice and large as well. Breakfast was ok but if it were not included in my package, I would not pay €28 for it. There is a fabulous restaurant close by, il Volo. The restaurant at the hotel is not open for lunch or dinner, unless private party. This was my 2nd time staying here. Would definitely stay here again.

Leisure Friends

10/10

Exceptional

04 Aug 2025

Edeline

Euro summer 2025

Staff was very helpful and super attentive; Rooms was very clean, very cozy and quite hotel…walking distance to all historic sites.

Partner

10/10

Exceptional

04 Aug 2025

Tina

Beautiful hotel. Staff was very helpful and gave us sight seeing tips.

Leisure Friends

10/10

Exceptional

02 Aug 2025

caren

I love this hotel!

Leisure Self

10/10

Exceptional

01 Aug 2025

Verified traveler

Very clean and beautiful! Beds were extremely comfortable. Wonderful location! Would highly recommend dinner at Olio restaurant 5min walk from hotel

Leisure Family

10/10

Exceptional

31 Jul 2025

Brad

Loved the beautiful room and hotel

10/10

Exceptional

29 Jul 2025

Andrea

OUTSTANDING

Everything was excellent. The staff was kind and accommodating. The hotel is gorgeous and well kept. BEAUTIFUL time in Florence.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Cindy

Beautiful property close enough to walk to many attractions but far enough away from the crowds. There are several great restaurants within a few blocks. Located in a nice, quiet area 2-3 blocks from the Arno.

Leisure Friends

6/10

Pleasant

25 Jul 2025

maria

The storage in the bathroom is non existent. The room looked larger online. The ac is behind the drapes so we had to stuff the drapes up on the top of ac. There is a neon led light at the window, the ac area with window and drapes was not a great design.

The service was amazing and hotel very clean and beautiful. I felt a little judged by the morning breakfast staff, I showed up in my exercise clothes and was treated like someone trying to come in and get free breakfast.

Leisure Family

10/10

Exceptional

25 Jul 2025

Shami

A lovely hotel which is a calm oasis, well situated to explore the whole of Florence

10/10

Exceptional

20 Jul 2025

Jay

The staff, location, and cleanliness of this hotel really made it a memorable visit.

10/10

Exceptional

19 Jul 2025

Darius

Had a wonderful stay at Palazzo Monticello - the service and hospitality were great. The hotel is very new, and all the major sights and restaurants are all within walking distance.

Leisure Self

10/10

Exceptional

18 Jul 2025

Vladimir

Great hotel. Would definitely go back.

Leisure Family

10/10

Exceptional

16 Jul 2025

Andrew

Overall delightful stay with a couple minor misses

Overall a wonderfully quiet and relaxing oasis very close to central attractions. Lovely property that is an easy 10-20 minute walk to main train station and most of the main attractions in Florence.
We did encounter a few minor challenges: A/C air flow is BEHIND the curtains, meaning you can cool the room OR you can close the curtains, just not both. We also had a few ants inside the bathroom and there were mosquitos in the courtyard area.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Ivan

Amazing hotel. So beautiful and such nice staff. Everything was perfect

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Sara

Loved everything!

Business

10/10

Exceptional

06 Jul 2025

Kenneth

Nice hotel

10/10

Exceptional

03 Jul 2025

Graeme

Stunning hotel. Great location. Staff were excellent. Breakfast superb! A real treat

Leisure Family

10/10

Exceptional

02 Jul 2025

Nicole

The location is great, the service is great, and the food is great. Thank you!

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Cameron

Great property! Nice staff, clean and modern room, super spacious!

Leisure Partner

10/10

Exceptional

29 Jun 2025

Raghunath

Friendly staff and great hotel.

Leisure Family

8/10

Excellent

27 Jun 2025

IMAD

The hotel was in good renovated condition but unfortunately both rooms had very poor air conditioning system that was blowing warm air like a fan !

Leisure Family

10/10

Exceptional

20 Jun 2025

Alexi

We just checked out this morning. This hotel met and exceeded our expectations. Excellent service from staff and top notch facilities. The junior suite was perfect for a family of three. The daily breakfast was delicious with many options to choose from and special order options and the breakfast dining areas were both inside and outside. We would definitely repeat our stay and recommend this hotel.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

Lefkothea

I had a fantastic experience at this hotel. The location is ideal — everything is within walking distance, which made exploring the area super convenient. The entire property was spotless, from the lobby to the rooms. Cleanliness is clearly a top priority here.

Leisure Family

8/10

Excellent

12 Jun 2025

Jacklin

Clean friendly staff great location not the perfecta room layout

Leisure Family

10/10

Exceptional

11 Jun 2025

Jamie

Staff was friendly and helpful. Conveniently located to sites

Leisure Family

10/10

Exceptional

10 Jun 2025

Lorraine

Lovely modern boutique style hotel. A quiet, serene stay here. Service was excellent, breakfast was excellent. Staff was tremendously accommodating and helpful. My shower leaked a little and we were next to elevator bank (although we got our room upon arrival instead of waiting till normal check-in - we were happy about) - only minor complaints tho. The hotel is conveniently located from airport, train station and town center. Love the decor, very classy, clean and wonderful!

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Laura

The property was well located and the rooms were spacious.

Leisure Family

10/10

Exceptional

07 Jun 2025

Danielle

Bartender Simone and front desk, Francesca and Enrico were outstanding.

Business Partner

10/10

Exceptional

05 Jun 2025

Matt

A really lovely hotel. Takes approx 15 minutes to walk to the centre.

Leisure Partner

8/10

Excellent

29 May 2025

jim

We loved our stay only thing to improve was the rooms were hot an we unable to control the temperature. Staff was excellent.

10/10

Exceptional

21 May 2025

Diana

Had a great stay. Staff is attentive and welcoming. Walkable to many places.

Leisure Family

10/10

Exceptional

14 May 2025

Luis Carlos

Good

10/10

Exceptional

03 May 2025

Robert

Clean

Leisure Family

10/10

Exceptional

02 May 2025

Alexander

Bravo Palazzo Montebello

Stunning hotel . Brilliant location . 2 mins walk from the main river . Staff were superb . Assisted in booking really good evening restaurants within the city . Nothing was too much trouble .

Partner

10/10

Exceptional

29 Apr 2025

Leigh

Beautiful room, beautiful property, close for walking but far enough from noise. Highly recommend!

10/10

Exceptional

28 Apr 2025

Victoria

Beautiful hotel with walking distance to all the major attractions. The room was very clean and spacious.

10/10

Exceptional

18 Apr 2025

Bradley

Everything was great about this property!

Business_and_leisure Partner

10/10

Exceptional

13 Apr 2025

Kaylin

We stayed in the junior suite which was beautiful. Our bed and pillows were the comfiest of all the places we stayed on our European trip!

Leisure Family_with_children

10/10

Exceptional

12 Apr 2025

Nabeel

Just wonderful

Business Self

10/10

Exceptional

11 Apr 2025

Patrick

Palazzo Montebello Firenze offers exceptional service and top-notch amenities in a beautifully restored historic setting. The staff is warm, attentive, and professional, making every moment feel special. Elegant rooms, a charming atmosphere, and a perfect location enhance the experience. Highly recommended for a luxurious and memorable stay in Florence.

Leisure Family

10/10

Exceptional

06 Apr 2025

Andrew Larson, Steven

Fantastic hotel in a great location!

Leisure Friends

10/10

Exceptional

18 Mar 2025

Joseph

The staff was very professional and helpful. The property was very clean and well kept. Walking distance to dinning and attractions.

Leisure Family

10/10

Exceptional

03 Mar 2025

Jennifer

amazing

Leisure Friends

8/10

Excellent

06 Feb 2025

Martin

Slightly disappointing

Great hotel but I wasn’t offered any VIP perks and had to pay for full price for breakfast, despite the VIP discount mentioned when booking. I had a faulty toilet seat in the bathroom and when trying to book services, I was told I had to book a day in advance, even though I was only staying for one night.

Friends_and_family Friends

10/10

Exceptional

30 Jan 2025

Denise

A great place to stay

It’s a very clean beautiful hotel. The bed is comfortable and the staff is delightful. I will definitely stay here again. It was quiet everything is in beautiful condition.

Friends_and_family Family

10/10

Exceptional

22 Jan 2025

Michael

newly remodeled hotel. Marble floors in lobby, beautiful mosaics. breakfast was very good. Room temperature was some how controlled by front desk.

Leisure Family

10/10

Exceptional

09 Jan 2025

Christopher

Close to the river, local bars, restaurants and nightlife very close by. Perfect for our visit. Loved the hotel, would come back again!

Leisure Partner

10/10

Exceptional

01 Jan 2025

William

The best choice in Verona

Our stay was amazing. Everyone on the hotel staff was incredibly helpful. They made dinner reservations for us and made everything easy and first class. The hotel was beautiful and the breakfast room and food was very unbelievable!!

Partner

10/10

Exceptional

01 Dec 2024

Verified traveler

W on the move..

Great location, easy walk from train station and city center. Our room was spacious and clean. Will stay here again in the future.

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

Alejandra

Service was excellent, everyone so kind and professional.
The breakfast is delicious and the head of staff there was the kindest.

Leisure Family

10/10

Exceptional

21 Nov 2024

Sydney

Absolutely loved our stay here and would highly recommend to anyone looking for accom in Florence. Was a bit apprehensive as I thought it might be too far out from the centre of things but it’s extremely close and so easy to walk to and around. Supermarket nearby and a nice cafe right on the corner across the road. Friendly staff and the hotel was absolutely beautiful!

Leisure Family_with_children

8/10

Excellent

17 Nov 2024

khairalnnesa

This was an VIP property but did not offer or mention anything. When I asked them about they said no.
Overall property was nice and in a good location. Only one of the guy in the reception was not helpful at all

Leisure Family

8/10

Excellent

17 Nov 2024

Joseph

Parking was very difficult even though I requested parking. Poor service in this area.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Ryan

Beautiful room and cozy environment our staff at breakfast was exceptional

Leisure Partner

10/10

Exceptional

01 Nov 2024

Jacqueline

This was our first stop on a 30 day trip in Italy and we got spoiled fast. The staff and place was welcoming, comfortable and high end. Our room was very spacious with a king bed and large modern bathroom. Bed was wonderful with nice linens. Furniture is starting to show some wear but was very clean. Location is great as is walkable to all the main sites but tucked away from the hustle and bustle. Lounge area is very nice and complimentary touches like candy and flavoured water in the lobby add to the feel of an accelerated experience. Lots of nice places to relax after a long day of sightseeing both inside and out. My only negative is breakfast is not included and not worth the extra expense and there is not a satisfying dining option on site, but many within walking distance. We enjoyed a wonderful experience and would definitely return and recommend. Thank you Plazzo Montebello!

Leisure Partner

10/10

Exceptional

26 Oct 2024

Larry

Excellent. Rooms large for European hotel.

This is an excellent hotel. The rooms and the bathroom are much larger than other typical European hotels. Excellent shower. The center of most tourist attractions can be reached by walking down winding, quaint, narrow streets. We would like to single out exceptional front desk assistance by Enrico.

Partner

10/10

Exceptional

21 Oct 2024

christina

Great location, wonderful property.

Leisure Family

8/10

Excellent

19 Oct 2024

Leo

Hotel itself is pretty nice, albeit expensive. I did not appreciate that when I asked the desk clerk about why I was being charged for breakfast his response was \"you should have double checked your reservation\". While this may be true, it is not how I would speak to a guest who shelled out 800 Euros per night to stay there. I would recommend passing on the 28 Euro breakfast - tis pretty meager and not what I would call a buffet.

Leisure Family

10/10

Exceptional

17 Oct 2024

Ogden

Five star experience

Leisure Partner

10/10

Exceptional

17 Oct 2024

Theresa

Lovely hotel, extremely comfortable room