Name: Anglo American Hotel Florence, Curio Collection
Address: Via Solferino 6, Florence, 50123, IT

2/10

Poor

03 Jul 2026

Sejal

We checked in for 4 night
We had 2 rooms booked - all 3 had bad drain smell in bathroom and AC was not working in rooms . After talking to staff they gave us 3 new room -AC was working but funky smell on bathroom
One room had smell like dead rat which again end up in changing
Very poorly maintained hotel
Even after paying 600 $ a night we end up in changing room 2 times
Carpet throughout the hotel was worst ever and very dusty

Friends

10/10

Exceptional

20 Jun 2026

Marina

Great location, service and food.

Family_with_children

8/10

Excellent

16 Apr 2026

erik

GOOD - Hotel was very clean and the staff would go out of the way to do/get you anything you need.

BAD - Breakfast was expensive with limited selection, soggy wet scrambled eggs and gross coffee.

Friends

10/10

Exceptional

26 Dec 2025

Camille

Great room!

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Grace

Room was clean and staff were nice. The only thing that bothered us were the mosquitoes inside the room. We got a lot of bites.

Leisure Family

10/10

Exceptional

05 Sep 2025

Annastacia

amazing property. the best breakfast of all

10/10

Exceptional

11 Aug 2025

Robert

I messed up the date of my reservation and the hotel was very helpful and accommodating at fixing my mistake

Leisure Family

2/10

Poor

06 Aug 2025

Amy

The room assigned to us was smelly room on the first floor. We requested room change but unfortunately we moved to the room on the same floor was unclean: dirty cups, used towels even dead insects on the sofa. It’s was about midnight and I was too tired to move room to room, I requested fresh linens sheets and I personally made the bed myself. I would give one star if

10/10

Exceptional

05 Aug 2025

Madelyn

The hotel is very nice, well appointed and immaculate. All hotel employees we encountered were friendly, welcoming and professional. The front desk staff provided a map of things to see and kindly explained the best places to visit, as well as calling Ubers for our family. The bar was fun, great drinks, and a great way to relax after a long day of site seeing. We had dinner in the restaurant and enjoyed the food, service and atmosphere! Very much appreciated the maid service, finding cookies on bed, and mat laid out on floor adjacent to the bed upon our evening returns. Nice touch. Loved our stay and highly recommend.

Leisure Family

10/10

Exceptional

22 Jul 2025

France

Wonderful place

We arrived at this hotel, after leaving another terrible one, and people were so welcoming. Consistently welcoming

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Christine

Lovely hotel just outside the touristy part of Florence. The walk to the Duomo and other attractions is an easy 15-20 minutes, or the hotel will arrange a cab. The breakfast buffet is also terrific. We loved our suite. The only suggestion would be to add a mirror or two to make it easier for multiple occupants to get ready in the morning.

Friends_and_family Family

8/10

Excellent

01 Jun 2025

Priya

Great location away from crowds yet close enough to walk to major sights.Clean, staff very responsive, got us cabs when required and helped with restaurant reservations.

Leisure Friends

8/10

Excellent

14 May 2025

Verified traveler

Decent stay, but definitely not 5 star hotel

Overall ok, but hotel is definitely not a 5 star property. Very expensive for what you get. Had to carry our own luggage because the eleveator is so small, one person could barely fit. I was not aware of the other eleveators on the opposite side which were supposedly larger, I was made aware at the check out. Breakfast was also very limited and at times empty.

Friends_and_family Family

6/10

Pleasant

26 Jan 2025

Yiu Sing

Do not feel like. 5-star hotel. Water is only provided on the first day of check-in.

Leisure Family

8/10

Excellent

02 Dec 2024

Sridharan

We got a family connecting room. One of the rooms was constantly blowing hot air and there was no way to reduce the temperature. The elevator was tiny - I have not seen such a tiny elevator. Otherwise staff were really nice and helpful. The hotel was overall nice.

Leisure Family_with_children

10/10

Exceptional

06 Nov 2024

Valentyna

Good location, professional staff.

Partner

2/10

Poor

20 Oct 2024

Michael

When we checked into the hotel they did not offer us luggage assistance. My wife had an injured foot but we had to walk all the way aroind the hotel because the nearby elevator was to small for two and luggage. On the second day we asked for more water.$30. No glasses. They came back with paper cups. $70 for breakfast. Shame on you Hilton. I would rather stay at a motel 6. My worst hotel experience ever

Leisure Partner

10/10

Exceptional

12 Oct 2024

Jill

A well- decorated hotel in the heart of Florence, a quick ride to Uffizi Gallery and the Galleria Academia. The room is large. Loved the fixtures. They have excellent food choices for breakfast. Our stay was remarkable!

Leisure Family

10/10

Exceptional

20 Jun 2024

Neal

My stay at this establishment was amazing! I have to say the staff was so great and helpful. They were quick to respond and ensured our stay was good. I stayed in the King suite and it was very spacious and clean! The location is great, just outside the main centre, but close enough to walk! And the walk is very nice. I would definitely be visiting his hotel again next time I’m in Florence!

Leisure Partner

2/10

Poor

29 Apr 2024

Daryl

Not as advertised. As of April 2024 this hotel is listed as having internet on its TVs (netflix, hulu, etc.) both in Expedia and the hilton webpage. A pretty standard amenity in 5 star hotels. This is one of the reasons we chose this hotel, but when we checked in we learned that it doesn't have this in any room. When we showed the receptionist how the listing and our reservation said it included streaming TV they just shrugged.

Also the overall quality of the hotel feels more like a 3 or 4 stars hotel. There is no one to take your luggage to your room. Elevators are the smallest Ive seen, they literally only fit 2 people, or 1 person and its luggage.

Leisure Partner

4/10

Poor

03 Feb 2020

victor

The Hotel is well located but the building itself is old and in poorly conditions... my room was spacious but the decoration is ald fashion... the breakfast menu very limited

Leisure Family

2/10

Poor

12 Oct 2019

Verified traveler

very poor and dated facilty. will never stay there again. i travel ti florence 4 times a year always stay at nh firenze ,

Leisure Family

2/10

Poor

16 Sep 2019

RobynHumt

Nothing was unique. Just the the opposite
This Hotel is run down and poorly maintained
Not clean.

Leisure Partner

8/10

Excellent

15 Sep 2019

Verified traveler

Property was very nice. However, the wall paper was peeling on certain areas on the wall. Breakfast setting was very nice. Room was spacious.

10/10

Exceptional

14 Sep 2019

Verified traveler

I loved the large sized room. The staff was amazingly helpful and polite. Clean and centrally located. I highly recommend this hotel.

Leisure Family

10/10

Exceptional

01 Aug 2019

Verified traveler

Great hotel, good position 10-12 minute walk from the center. Room was lovely and clean and the hotel itself had a lovely feel to it. Good breakfast and great staff.

Business Self

10/10

Exceptional

01 Aug 2019

DARREN

We stayed at this hotel two years ago and we loved it that’s why we returned to stay again.
Very helpful staff and friendly. The hotel is within walking distance from the train station which was convenient for us. Also walking distance to the centre.

Partner

10/10

Exceptional

03 Jul 2019

Ellie

The hotel is beautiful and comfortable. The only thing that would make it better is a swimming pool.

Friends_and_family Partner

4/10

Poor

17 Jun 2019

Dyce

Disappointed

Good location. Looks nice. Room nice. When you advertise air conditioning, it should work. Brutal. No offer of compensation. Hey, free breakfast for the inconvenience. Nope. Nothing. Very nice. Would have been 5 stars with WORKING AC.

Family

8/10

Excellent

12 Jun 2019

Gary

Internet was really slow

Partner

10/10

Exceptional

06 Jun 2019

ZFamily5

Very nice hotel. Ask for adjoining rooms and didn’t get them. Manager tried to help.

Leisure Family

8/10

Excellent

05 May 2019

Robyn

Easy walk to river and centre of the city. Located on a quiet street away from alot of noise. Carpets and paintwork a bit shabby but generally a good place to relax.

Friends_and_family Partner

10/10

Exceptional

23 Apr 2019

Verified traveler

The staff was excellent and very helpful. The breakfasts delicious and our rooms clean.

Leisure Family

8/10

Excellent

09 Apr 2019

Paul

The hotel check in was good and Elizabeth on reception very pleasant.
- [ ] The room was on the ground floor on street level and it was fine, a good size with a huge comfy bed. It was clean with nice bed linen. It was a bit dark in there and the air conditioning didn’t work. We never complained and just opened a window instead, but the odd car whizzing past in the early hours did disturb us.The bathroom was good, and a good shower too and the whole room very “Italian” like. Breakfast was good with a good selection of fruits, drinks and the best croissants I’ve ever had. They had bacon, sausage and scrambled egg too. The hotel location was good about 15 minutes from the train station and the same to walk to the Ul Duomo so a great location. Overall the hotel was okay and I’d rate it at 7.5 out of 10 and would recommend it to friends.

Leisure Partner

10/10

Exceptional

02 Apr 2019

Verified traveler

Location, service, food, staff. Gerardo outstanding performance.

Leisure Self

10/10

Exceptional

01 Apr 2019

Verified traveler

Old baroque hotel, friendly professional staff, would highly recommend clean great beaksfast choices! Quiet area yet close to everything, would go back anytime

Leisure Partner

10/10

Exceptional

27 Mar 2019

Scott

Our stay was wonderful. The staff were very nice and helpful. The facilities were great however, the room itself was lacking in natural light since it overlooked an interior courtyard. Otherwise, it was great and met our needs. The location of the hotel is outstanding.

Friends_and_family Partner

10/10

Exceptional

25 Feb 2019

Verified traveler

Walking distance to most attractions. Staff very friendly and helpful! Older building but very clean

Leisure Self

10/10

Exceptional

24 Jan 2019

Verified traveler

Convenient, comfortable and great location. Good breakfast, spacious rooms.

Business Self

10/10

Exceptional

17 Jan 2019

Verified traveler

Superb return visit to NH Anglo American, delighted by the customer experience from staff, rooms, catering, and premises again. Bravissimo.

4/10

Poor

19 Dec 2018

Verified traveler

Very old. Need maintenance

very old hotel. not NH standard. Not 4 star at all

Partner

10/10

Exceptional

26 Nov 2018

Ultan

Really great customer experience: superb, spacious, atmospheric building. Great staff. Stylish!

4/10

Poor

20 Nov 2018

Domingo

Not a typical NH Hotel :(

Location was just OK. Hotel is not in good condition. Common areas were good but the room was not. Carpet and general apperance was not good, including the heating system.

Friends

8/10

Excellent

05 Nov 2018

Ali

This hotel was lovely, a little out of town but very close to the river and only really a 15 min walk into the main part of town. It is 10/15 mins walk from the station but does seem longer if you have cases so might be worthwhile taking a taxi for this stretch of your journey.

10/10

Exceptional

02 Nov 2018

Ultan

Excellent customer experience in a fine, nostalgic building close to the Arno and Parco delle Cascine and easy walking distance to the city centre. Excellent, spacious, well-equipped rooms and a top-rate breakfast served in a wonderful restaurant. Great staff!

10/10

Exceptional

29 Oct 2018

Robert

Quiet area, walking distance to central Florence, laundromat and restaurants. Beautiful place to stay. Only disappointing thing was the “free” WiFi - dropped out more than stayed connected though they do offer a premium internet at a cost.

4/10

Poor

28 Oct 2018

Verified traveler

Needs and urgent upgrade, room walls needed a paint and wallpaper was coming off the walls, made the room look dirty, AC was not working, on the plus side, excellent and comfortable bed.

2/10

Poor

19 Oct 2018

Nimi

The worst hotel ever

This is by far the worst hotel I've stayed in. The rooms are awful, filthy and no overhead shower only a hand help one, you literally have to hold the hand held shower as there is no hook for it.
The staff are unhelpful and defensive.

On the first night we changed rooms as the room given to us was disgusting, on the second night we discovered the air con didn't work the hotel said they can move us again to which I declined as we had an early morning tour booked and we had unpacked again. It is not OK to have 3 rooms for a 4 night stay!

On the final night we had opened the window to let some fresh air in as the air con was not fixed, little did I know I was going to e attacked in my sleep by mosquitos. I have over 40 bites, 11 of which are on my face and have had to take medication for these as they are very raised, red and sore.

If the hotel had fixed the air con then I would not be sitting here looking like I have chicken pox. I confronted the reception staff about his and they said I should have asked for a mosquito plug in, like I knew I was going to be attacked in my sleep! They also said the air con was working... I can 110% say the air con was NOT working.

Over all this hotel is not a 4* and needs to go under review!

8/10

Excellent

16 Oct 2018

Susan

Nice large room for 3 sharing

15min stroll along river to Ponte vecchio

Friends

8/10

Excellent

14 Oct 2018

Verified traveler

Excellent hotel in quiet area

Excellent hotel in quiet area but still within walking distance of Florence city centre

10/10

Exceptional

02 Oct 2018

Verified traveler

Conveniently located at walking distance from train station and city center. Spacious rooms, clean, comfortable. Great breakfast. Helpful staff.

Family

8/10

Excellent

01 Oct 2018

Lori

Great location and all staff very helpful. First nights room was beat up and very noisy due to the neighbors. Hotel accommodated moving to a quieter room and everything was excellent from the morning breakfast to the cleanliness of the room. Location is close to train and bus terminal and easy walking distance to main shopping area

8/10

Excellent

27 Sep 2018

Brian

Hotel with Character.

Old style hotel with charm to match, rare to find a Hotel with a lot of it's original characteristics still in position in this day and age of little boxes. Desk staff were extremely helpful booking tables for 18 on the Sunday night at a nearby restaurant ,and on following night too, wouldn't have got a place to eat for all of us without efforts of desk staff for so big a party, food was excellent too.
A 15 minute amble to The Ponte de Vecchio bridge and the inner city, so not too strenous a stroll, felt that the AngloAmerican was well situated, desk staff arranged taxis for us without any problems.
Breakfast was there if you needed it, I just had coffee & croissant in morning which was fine for me.
Rooms were clean and tidy and Bathroom was nice.

Tolstoy had once stayed here .

6/10

Pleasant

16 Sep 2018

Ben

Room needs work to be 4 star.

Reception, bar and restaurant areas were top class but the room was shabby and needed painting. A lovely big bedroom but lacking in furniture and design finishes. The shower was poor, the hand-held version being the only option. The staff were excellent but the room didn't live up to the promise of the 4 stars..

Partner

8/10

Excellent

05 Sep 2018

Verified traveler

Nice hotel, close to Florence train station, and to several cafes and restaurants. Room air conditioner was the only bit of a frustration. The controls did not seem to change the setting.

6/10

Pleasant

11 Aug 2018

Parveen

Wall paper was coming out in room
Carpet is old.

Family

10/10

Exceptional

10 Jul 2018

Eric

I was very impressed with everything about this hotel. First off, I have to commend the complimentary breakfast. Everything was fresh and tasty. It made me look forward to my mornings. Staff was helpful and friendly. They mailed a few postcards for me after I bought some stamps. The room was clean and well kept. My wife and I enjoyed the little chocolates they left on our pillows every day. Overall, this is a solid hotel!

4/10

Poor

07 Jul 2018

Kaushik

For the price, this place was a bit disappointing

Assigned me a two-level room for 3 people (me, wife and kid). Carpet was old/dirty and A/C did not work. The bedroom on the upper level got pretty warm. Could not sleep and had to change rooms at 1am. A/C in the new room also had issues and struggled to hold the temp. But definitely better than sweating through the night. Would not book here again. All hotels in this neighborhood were pricey. I guess I'll look for something a little further away on my next trip.

Family

10/10

Exceptional

05 Jul 2018

Kasey

Beautiful hotel close to the water

We had originally booked a 3-bed room, but when we arrived they informed us that we had been chosen as their “lucky guests” which meant an upgrade to a suite and a free drink. The suite was AMAZING- two bathrooms/showers, a closet, our own balcony, and two bedrooms. It was so clean and well-kept. The rest of the hotel is absolutely beautiful. They have a bar area and an outdoor terrace that you can enjoy. Location is excellent- very close to the river and lots of restaurants. I’d 100% recommend this place!! Unfortunately, I didn’t take any pics of the room but if you do a google search there are a lot of images that come up!

8/10

Excellent

21 Jun 2018

Verified traveler

Room is spacious and comfy

Room is spacious and comfy, there is a walk in closet. There is also a coffee machine in the room.

10/10

Exceptional

09 Jun 2018

V

The room was excellent and the staff were very helping.

8/10

Excellent

03 Jun 2018

Orcun

With good memories..

Overall, I really enjoyed my stay in Nh Firenze Anglo American. It is a 15 minute walk from the city center and main train station. Staff was very friendly and helpful.

Partner

10/10

Exceptional

20 May 2018

Verified traveler

Lovely hotel in Florence

Elegant hotel in the Santa Maria Novella area, in an elegant, quiet neighborhood. About a 15 minute walk to the main attractions. Staff are well trained, professional and very helpful.

10/10

Exceptional

16 Apr 2018

Verified traveler

Great hotel

We had a great couple of days here. A bit fat away from city center but area is nice and quite.

8/10

Excellent

06 Apr 2018

Verified traveler

It was my second time staying there! Great staff very clean and great breakfast! The beds could definitely be more comfortable. I would go back again

8/10

Excellent

05 Apr 2018

Verified traveler

The rooms are very big

The bathroom need urgent renovation. Also the elevator is to small just two person can get in, we have to take the stairs each time.

10/10

Exceptional

03 Apr 2018

Karla

Nice stay.

Great stay. Location is really good. Awesome staff.

Family

10/10

Exceptional

28 Feb 2018

Mark

Excellent service and hotel

Partner

6/10

Pleasant

17 Jan 2018

William

Could be a great hotel

The hotel lobby & breakfast area are exceptional. The rooms, hallways, & other facilities are in POOR condition with paint peeling off the wall; baseboards that are chipped with bare plaster showing, worn-through carpets - immediately in front of the lobby elevator the carpet is worn away. The outer facade of the building is in need of repair with the peeling paint on the window frames, chipped plaster falling off the wall, and the entire front of the building is dirty.

The Staff was tremendous, placing us in an upgraded room when I complained about the condition of the original room - but, even the upgraded room was still needing some work. I was informed that the hotel is planning to close sometime in 2018 for a major repair.

Final concerning observation is a critique of the Hotel's management - the breakfast during the first three days in the facility was good - but, as my wife put it: \"When the important people arrived\" - the breakfast was then stocked with smoked salmon, pastries, and other upgraded items. The \"Important People\" where part of the Pitti Fashion show - who were in the hotel from Monday night through Thursday morning. The Sunday breakfast, which in other hotels is normal slightly better was no where near as good as the breakfast served from Tuesday - Thursday 1/9 - 1/11 (2018).

10/10

Exceptional

31 Dec 2017

Lesley

Great Hotel!

We stayed in a standard double room and it was awesome! It very spacious and had lovely decor. The staff went above and beyond to make us comfortable.

Partner

10/10

Exceptional

29 Nov 2017

Alejandro

Excelent.

Everything was very good. Breakfast was excelente.

10/10

Exceptional

14 Nov 2017

Judith

Warm Welcome

Great staff especially Elizabeth who knows us from previous stays. Also the breakfast room staff knows our preferences. Excellent breakfast that caters to all nationalities

10/10

Exceptional

19 Oct 2017

M

Excellent

Fantastic hotel, full of character. Staff are lovely and very helpful. It was my partners birthday and at breakfast they brought him cake with a candle in! Lovely touch. Very impressed.

Partner

8/10

Excellent

09 Oct 2017

Gilberto

Good option in Florence

Good hotel, very good breakfast but should have a restaurant service

10/10

Exceptional

03 Oct 2017

Andy S

Short break in Florets

Nice location being just outside the main tourist area. Clean and well presented room. Very polite staff. Don't be put off by the exterior as this looks tired!

6/10

Pleasant

27 Sep 2017

David

Great staff but hotel has no facilities.

Staff were excellent but hotel has zero facilitres, not even a kettle in the rooms. Rooms very large with good beds but everywhere badly in need of decoration. Windows to our room and corridors had no paint left on them. Very good location for exploring Florence.

10/10

Exceptional

20 Sep 2017

Martin

Excellent choice in Florence

Charming hotel in quiet neighborhood close to Santa Maria novella. Very attentive staff.

10/10

Exceptional

03 Sep 2017

mitchell

Good experience

Very good location, close to train station and good restaurants.

6/10

Pleasant

23 Aug 2017

Verified traveler

Reasonable location. Comfy room. Minibar/loo roll wasn't filled up daily. Staff not that helpful. Good breakfast.

8/10

Excellent

18 Aug 2017

Verified traveler

Affordable hotel in Florence with a good breakfast

We recently stayed at the hotel after staying in Rome, and had decided to get a less expensive option in Florence because there is so much to see - you will be walking all day and not in the Hotel Room much. We also decided to get a balcony room - I wouldn't bother with this upgrade considering the hotel is two/three streets over from the arno and there really isn't much of a view worth upgrading for - our balcony at least did not have a table and chairs and was simply a walk-out.

The check-in process was simple and quick, most of the staff knew English quite well and they were really friendly. They offered a map and asked if we had any questions about seeing anything local. The included breakfast was really good - first time I've seen multi-grain croissants and included the typical Italian breakfast spread as well as some eggs (not so great).

The only real issues with the hotel was the condition of the room. Maybe at some point in the past the rooms were considered to be high end, but it seems that room maintenance has been lacking for a number of years. The room was ok (at least the bed was very clean/crisp), but certain things like the shower being quite tight made the basic things we planned on doing a little cramped. There was an issue with ants as well in our particular room but we were already settled in and knew the only solution would have been to switch rooms entirely so we ignored it. Overall we didn't feel like the room was clean enough to get comfortable.

10/10

Exceptional

17 Aug 2017

Flavia

Lovely Hotel, in a great location

Room was spacious, comfy and clean. Staff were friendly and helpful. Breakfast was delicious

8/10

Excellent

14 Aug 2017

Andrew

Good hotel in Florence

We stayed at the NH Anglo American in August for a week of touring Tuscany.
The hotel is located on the close to the centre of Florence so a 15 minute walk from the Duomo.
Breakfast at the hotel is very good and the hotel is spotless and our room was to a very good standard with its own terrace.
However, each level of the hotel is served by two tiny lifts (a maximum of 2 people or 1 with luggage). Not really good enough when there's a rush to check out on a morning.
There is reference to car parking: this is in a local parking garage and you will need to budget ab extra €30-€35 per day (park in the street and the car could be towed away).
As a hotel it's very good and we would recommend but just take the lifts and parking into consideration if important to you.

6/10

Pleasant

13 Aug 2017

Verified traveler

Nice hotel ,good location

Hotel within walking distance of main tourist attractions of Florence,lovely reception area but the rooms look like they need a bit of attention.
Breakfast was lovely,plenty choice and seemed fresh.The conservatory was a lovely place to sit at night but the drinks were extremely expensive..9 euro for a vodka tonic was a bit excessive.

4/10

Poor

04 Aug 2017

Verified traveler

Sewer smell!!

When we got to the room there was sewer smell!! And really poignant. We opened the windows hoping airing would help but it was actually coming from the outside. The hotel staff mentioned they had no other rooms available so they sent someone in to spray air freshener instead. He sprayed so much that we couldn't bear the chemical smell and had to leave the room. When we came back to the room after a while it had even a worse smell between the sewer and chemical smell. When I explained to the receptionist that there was NO WAY we could sleep in that room she reached out to another branch and arranged for us to get another hotel room. We received a solution at the end but was the most horrible hotel experience I had in a long time.

6/10

Pleasant

22 Jul 2017

Verified traveler

Could do with some TLC

Hotel has potential to be good but needs a little bit of refurbishment. The walk to attractions/ sights isn't excruciating but is not the most convenient. The staff and the foyer however are very nice.

6/10

Pleasant

20 Jul 2017

Verified traveler

This hotel needs urgently good maintenance.

This is the second time we stayed here unfortunately the maintenance of the hotel is very bad. It was very different than our stay last time in 2010. This hotel need urgently good maintenance. Many walls are broken, new wall paints is necessary.

Partner

8/10

Excellent

18 Jul 2017

Verified traveler

Just a little too far from the centre.

The positives:

The hotel is clean and comfortable.
The rooms are nicely decorated and the hotel feels authentically Italian.
The staff are polite and friendly.
The breakfast selection was good and always tasted nice.

The negatives:

The hotel is a bit too far outside of the centre of Florence. It's probably fine in the middle of winter but for the summer months the walk is a bit too much in the heat.
It's a no thrills hotel - there isn't anything special or standout like a roof top terrace or beautiful atrium or restaurant.

8/10

Excellent

10 Jul 2017

Alan

Nice hotel within easy walking to central Florence

Room decor a little dated but very clean and everything worked

10/10

Exceptional

08 Jul 2017

Verified traveler

Nice hotel . Walkable to city centre .

Very comfortable hotel . Lovely breakfast . Professional helpful staff

10/10

Exceptional

08 Jul 2017

Verified traveler

Very helpful at front desk with all inquiries.: dinner reservations and recommendations, directions, etc.

10/10

Exceptional

28 May 2017

Judy

A Home Away from Home

My husband & I have stayed at NH Anglo American 5 or 6 times over the last few years when we come to Florence for business & pleasure. The staff are terrific, recognizing us & making us feel like family by remembering little things we like. ( I'm the tea lady who likes a teapot.) Elizabeth on the front desk is a treasure, lovely to deal with.
The hotel is charming with a beautiful breakfast room, with ornate cornices, chandeliers & windows that are carried out into the front hallway & an outdoor seating area. The breakfast menu is international in its scope.
The rooms are lovely with high ceilings & all the amenities.
The hotel is 2 blocks from the Arno River which we use to walk to the centre of town. It is also in a quieter area which is a nice respite from the busier areas.

6/10

Pleasant

03 May 2017

Anita and Gary

Nice hotel within walking distance of sights.

This has the makings of a fabulous hotel. The public areas downstairs were stunning. However the room we stayed in for two nights did not deserve a four star rating. The wallpaper was peeling off the walls and the paint was peeling off the window frames, which gave the room a really tired, sad feeling. The space for hanging clothes in the 'wardrobe' really wasn't adequate. The room and bathroom were spotlessly clean but could really do with a bit of 'tender loving care'. The carpet in the hallway was threadbare and the paint on the skirting boards was chipped and badly marked. The breakfast was great and plentiful and in a beautifully decorated room. Some of the rooms in this hotel need refurbished, I cant't speak for them all, just the room we stayed in! Not worth 4 stars!

6/10

Pleasant

26 Apr 2017

Verified traveler

Nothing extraordinary- was given a standard room

Walking distance to catch the tram line and very close to bus stop.

6/10

Pleasant

10 Apr 2017

Verified traveler

Very friendly staff, nice location but NO PARKING!

We booked this hotel under the premise that we could park our car in the hotel / or that they had dedicated parking for guests. Upon arrival, it was clear that the parking would be in a local parking garage at a cost of €25 a day plus €5 extra if we wanted to take the car out at any point. This is an expensive surprise that was not clearly and explicitly advertised by the hotel. There are other hotels similarly priced that do have their own parking, so I would explore those options thoroughly before booking the Anglo American.

Another point, we were offered a much larger room across three floors with a terrace, which (on paper) sounds great. However, in reality it is a bland and poorly maintained room.

And whilst the staff are very friendly and willing to help book tickets to attractions (including the Uffizi and the Galleria Academia), they are understaffed by experienced staff at key points during the day which is always frustrating.

Partner

10/10

Exceptional

15 Jan 2017

steve

Clean good quality hotel

Staff friendly and helpful ,large room very clean . Breakfast was awesome !!

10/10

Exceptional

25 Nov 2016

Karen

Beautiful hotel

Amazing room in a beautiful older hotel. Staff very friendly & helpful. Parking available for a fee. Only negative was that the lift was located up a few steps so we needed to lift our bags a bit.

10/10

Exceptional

15 Oct 2016

Verified traveler

Quite location

Great hotel quite location but still close enough to walk to attractions. Staff very helpful

6/10

Pleasant

12 Oct 2016

Verified traveler

Had 5 rooms. Some were in great condition another had peeling wallpaper and look like they need to be repaired/updated. Carpet was stained in the hallways.

The atrium deck had loose boards and elderly (70 and 80s) had to watch our steps especially those with canes.

Staff was helpful when an issue came up on early morning van retrieval. Staff needs to let guest know that the garage is closed from 1am to 7 am and no way to get vehicles during this time.

8/10

Excellent

07 Oct 2016

Peter

Very pleasant location,

Very pleasant quiet location, convenient to the centre of the city on foot, helpful & very courteous staff, excellent breakfast provided each morning with plenty of choice. Room service excellent too and room nicely clean - notwithstanding very tired wall paper.

8/10

Excellent

03 Oct 2016

GYAN

Convenient and clean hotel

The location of the hotel was quite convenient for visiting various tourist attractions either on foot or by taxi. It also has several restaurants of different cuisine in the vicinity. Though there was no hot water kettle in the room, the hotel would provide hot water on request at any time. Service and spread at breakfast was quite good.

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