The Moon Boutique Hotel

Italy , Florence
Firenze, Viale Fratelli Rosselli 14, 14 3
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100 reviews shown

10/10

Exceptional

05 Mar 2026

Maya

The sauna was

10/10

Exceptional

23 Feb 2026

LUIS

Outstanding Boutique Hotel. Friendly Multilingual Staff, Great Breakfast, beautiful and spacious room. Absolutely amazing Wellness Spa! Centrally located for easy access to all of Firenze via public transportation. 30 mins from airport. I highly recommend The Moon Hotel And Spa!

Partner

10/10

Exceptional

04 Feb 2026

Jane

Over the Moon!! What a beautiful boutique hotel. The little details. The whole place is glorious. We used the Spa too, would’ve used it again but had lots to do outside in town.

Partner

8/10

Excellent

02 Jan 2026

Brendan John

The spa was wonderful though the jacuzzi could be hotter I think! The only complaint was that the bed wasn’t very comfortable (it was pretty hard) and the pillows were rather flat.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Radu

Tutto al alto livello

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Ruth-Anne

Everything—the breakfast, the staff, and the cleanliness—was perfect. The room was quiet and supremely comfortable. Highly recommend!

Leisure Family

10/10

Exceptional

12 Nov 2025

Felix Rafael

My husband Felix and I had the pleasure of celebrating both our wedding anniversary and my birthday at The Moon Boutique Hotel in Florence, and we couldn’t have asked for a more perfect experience. From the moment we arrived, the warmth and professionalism of the staff made us feel truly welcomed.

A special mention goes to the tall gentleman with glasses from Calabria—his courteous demeanor and exceptional customer service stood out throughout our stay. He went above and beyond to ensure we were comfortable and well-informed, adding a personal touch that made our visit even more special.

The housekeeping team deserves equal praise. Their attention to detail was remarkable, and our room was consistently immaculate, creating a serene and luxurious atmosphere that enhanced our celebration.

The Moon Boutique Hotel is more than just a place to stay—it’s a haven of elegance, comfort, and genuine hospitality. We left with beautiful memories and deep appreciation for the team that made our milestone moments unforgettable.

Leisure Partner

10/10

Exceptional

08 Nov 2025

EVAN

Our stay of 8 days was incredibly nice. Ended up going with a smaller room and did just fine, would recommend a larger room if you tend to bring more than a medium amount of luggage. Everything is clean, comfortable and very organized. A few things definitely stood out to both my wife and I. We ate the breakfast offered each morning, high quality and VERY healthy. We take our dietary nutrition very seriously and was able to stay on a track eating here. One of our favorite things was interacting with Francois who I believe is the manager (or main waitstaff) of the hotel restraunt? Francois is very impressive. He remembered my drink each morning and had our breakfast orders going within short order. He was always pleasant, polite and professionally interactive. Really made sure we got what we needed and we were on our way for the day. My wife and I have never received such great service and I want to make that clear. Also, the very nice woman (I wish I remembered her name) that cleaned and organized our room was the absolute best. We tipped both Francois and our room staff because they absolutely deserved it. Lastly, the SPA. The spa staff always smiled and opened the doors for us, treating us to the full experience each day. My wife and I walked about 81 miles in the 8 days we stayed, the spa was great way to close the evening. We give this place more than five stars and will definitely be back. Would recommend to everyone.

Leisure Partner

8/10

Excellent

08 Nov 2025

Nafeesa

The room was lovely and cleaned daily. The staff were very helpful and friendly.
The rooms were a little cold overnight, but it is November...

Business_and_leisure Self

10/10

Exceptional

08 Nov 2025

Mohammad

Staff was amazing, great breakfast, superb location and great room. Overall superb, would definitely stay again!

Business Friends

10/10

Exceptional

01 Nov 2025

Thomas R

The staff were super helpful. The room was very clean. Beautiful hotel.

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

John

Great hotel. Good location right across the street from the tram. Very clean and the staff is wonderful.

Leisure Family

10/10

Exceptional

31 Oct 2025

Damion

Great place very clean and the staff were great very helpful and couldn't do enough for you nothing was too much trouble highly recommended. Would see defo go back.

Leisure Partner

10/10

Exceptional

21 Oct 2025

BITA

the hotel is located a little far from historic area of the town. but if you are a go walking person, it is 15 minutes walk.
the hotel itself is very good. fresh and nice design, very nice buffet breakfast and kind stuff.

10/10

Exceptional

11 Oct 2025

Linda

This is a beautiful hotel.It is spotlessly clean.The staff are friendly and helpful. Breakfast exceeded our expectations. The choice of food and service were excellent. It’s a good location to see the sights and get to the train station to visit Pissa etc. We will definitely book here for our next visit.

Leisure Family

10/10

Exceptional

04 Oct 2025

Megan

The front desk speaks multiple languages, and is very informative about the area around the hotel. The hotel is bright & clean, and they are the first hotel I stayed at in my time in Europe that didn't lock me out of the air conditioning setting.

The spa was nice and relaxing and they make sure not too many people are there at the same time which is super nice. It was great after walking 20,000 steps in a day to sit in the turkish bath.

They packed me a box breakfast the day I had to leave early to go on an excursion, and they offered one the day I went to the airport. Overall, amazing value for the price.

The only complaint which isn't on them is that there are not many restaurant options immediately next to the hotel - just one. However, I spent most of my time in the city center so that was fine.

Business Self

10/10

Exceptional

01 Oct 2025

Serhiy

Everything was perfect

Leisure Family

10/10

Exceptional

27 Sep 2025

Michael

Superb hotel. Rooms magnificent, reflect the photos. Staff amazingly friendly and helpful.

Leisure Family

10/10

Exceptional

14 Sep 2025

Bruce

Room as immaculately clean. Steam shower was amazing. A little annoyed about the A/C, it turns off when you leave the room, so it didn’t stay cool in our room when we were gonna all day. Spa access was a lil confusing, it wasn’t use as you wish, you had to reserve a slot in a 3hr window which was at dinner time. This resulted in us only using the spa once. Breakfast had a wide selection, with a small cook to order menu. Was delicious and quick. Bed was extremely comfortable. Tram station for the T2 line was right in front of the hotel, when coming from the airport you have change T1 line to T2 line, but very simple.

Leisure Family

10/10

Exceptional

08 Sep 2025

Tamra

We never had an opportunity to use the spa

Leisure Partner

10/10

Exceptional

07 Sep 2025

Christine

Everything was lovely. Parking was easy and free. The spa was spectacular. Breakfast was a large spread and was included with the room. It was delicious. We will definitely stay again.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Rob

The property is a gem in Florence
I’m surprised they don’t have a waiting list to book this hotel, it’s beautiful and the free spa services is incredible. Along with the free breakfast.
Highly recommend it.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Judy

Hotel was clean and nice. The staff was genuinely very welcoming, helpful and hospitable. Breakfast was delicious everyday.

Leisure Family

10/10

Exceptional

03 Sep 2025

Sharon

My husband and I spent a wonderful short break here and loved every minute. Definitely will return.
A beautiful hotel in every way. Building, interior design. Professional and friendly staff. Excellent choices offered for breakfast, with again excellent attention to detail from staff.
Lots of space in the rooms, quiet and spotless.
Great area for walking and transport.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Maziar

Good

10/10

Exceptional

14 Aug 2025

Nancy

Beautiful crisp, clean and a luxurious place to stay. I would recommend and book again.
Milton bene!

Leisure Family

10/10

Exceptional

13 Aug 2025

Adam

The hotel is located a 25 min walk away from the heart of Florence so very easy to access the main attractions within the city. The hotel itself is immaculate and the staff are extremely helpful with dealing with any questions you may have. Being able to access the spa everyday for 1 and 30 minutes is an excellent perk as the facilities are well worth a visit, you are also able to book massages for an extra fee. The breakfast also gives a variety of options to start each day and the room itself is spacious, with the shower particularly being very comfortable.

Leisure Self

10/10

Exceptional

11 Aug 2025

Kristen

After a long day of sightseeing, we had the spa all to ourself for an hour to rejuvenate. Very professional, friendly front desk staff. Nice clean room with efficient housekeeping staff.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Colleen

Wonderful Hotel

Beautiful hotel- our room was gorgeous and immaculate. Great location with public transportation right outside the door. The staff was English speaking and very kind as well as helpful with recommendations and answering our questions. We had requested breakfast be included when we booked but realized we needed to catch an early train after check out the next day. The front desk offered to have a bag ready with bfast items to take with us. Next morning they greeted us with that when we came down-bottled water and juice, yogurt, croissants and fresh fruit all packed up in a little shopping bag. Great customer service and experience overall and we’d definitely stay there again!

Partner

10/10

Exceptional

06 Jun 2025

Jeanita

Hands down the best place we have stayed. They accommodated to go breakfasts for our tours, arranged taxis, made cappuccino when we were heading out the door. Wonderful experience

Leisure Family

10/10

Exceptional

04 Jun 2025

Joseph

Very quaint hotel across the street from train stop. Staff were superb.

Leisure Friends

8/10

Excellent

01 Jun 2025

Lesley

The staff member was checking us in quickly but then he lost attention as the phone rang and we were sent on our way. The pillows are poor and flat, uncomfortable to sleep on. There is a bar but no one seems to be there, the receptionist doubles as a bar person and does not always know measures or drinks. €10 for a glass of wine!! I only paid €4 in Venice! There was no kettle in the room, only a coffee maker but they did me one when I asked which was good of them.

10/10

Exceptional

30 May 2025

Renee H

The hotel is excellent but more importantly their staff is outstanding…. A special mention of Francesco and the entire restaurant team- wow! Exceptional service, best pastry table and a warmth in their delivery of service …

Leisure Partner

10/10

Exceptional

28 May 2025

Jessica

This hotel was awesome! So beautiful and clean! The staff was very helpful too! Breakfast was awesome and spa was very nice too! Good walking distance from the city!

10/10

Exceptional

27 May 2025

Justin

The staff is extremely friendly and helpful. The location is perfectly out of the city in terms of walking distance and being away from all the crazy crowds. Would def recommend to anyone visiting Florence.

Leisure Family

10/10

Exceptional

23 May 2025

Gregg

Gorgeous property with excellent service. Spa time is a nice touch amd very relaxing.

10/10

Exceptional

16 May 2025

George

Beautiful hotel, breakfast was delicious and very well presented. Staff was ver courteous and helpful.

Leisure Family

10/10

Exceptional

13 May 2025

Heather

We had a fantastic stay at the Moon hotel. It was convenient, clean, the room had every thing we needed, staff were friendly, and the breakfast was great. We also enjoyed using the spa. Very happy of our choice of hotel and would definitely stay here again.

Leisure Partner

10/10

Exceptional

11 May 2025

Eric

Wonderful

Excellent all around! Very niche, amazing spa, superb service, excellent breakfast and majestic modern rooms. The short walk to/from downtown is well worth it!

Partner

10/10

Exceptional

07 May 2025

Matthew

Very lovely hotel and a quiet location with a friendly and helpful team

10/10

Exceptional

01 May 2025

Eric

very clean and comfortable stay. Staff was wonderful.

10/10

Exceptional

26 Apr 2025

wendy

Wonderful stay. Staff very warm and friendly. Celebrating daughter's birthday, they offered a bottle of prosecco but we can't handle our booze in such quantity so we got some lovely juice drinks. The rooms are spotless, bedding and linens top quality, location is very quiet. Breakfast was excellent with a very large selection of items. We did not have room for the hot selections but they looked delicious. Wish we could have stayed more than one night, will certainly be our top choice for our next stay. Location is very walkable to the main train station and to the city center, but set back enough that you have a quiet neighborhood feel.

Leisure Family

10/10

Exceptional

24 Apr 2025

Janelle

The property itself was incredible. The only downside was the location. It was far from the city center which wasn’t too big of a deal, but it was also located in an overall less desirable area.

Leisure Partner

10/10

Exceptional

12 Apr 2025

Marjorie

This is a little gem of a hotel. On the lower level there is a spa that has a fabulous hot tub, sauna, and steam bath as well as relaxation room. A guest can use it for FREE for an hour and a half. Also a massage is available for fee. The breakfast is fabulous. And there are a couple of Indian restaurants within a couple of blocks in case you get tired of Italian food. It is not right near the Duomo but maybe half hour walk away.

Leisure Self

10/10

Exceptional

11 Apr 2025

Tracey

A unique small boutique hotel
Clean and a very good breakfast

Leisure Self

10/10

Exceptional

07 Apr 2025

Heather

Excellent, well situated and comfortable.

10/10

Exceptional

03 Apr 2025

Gustavo

Amazing!!!! Thank you for making our Florence experience so memorable!!!

10/10

Exceptional

03 Apr 2025

Joel

An esthetically beautiful boutique hotel with a zen vibe, friendly staff, delicious breakfast and in a great location that is not too far from local attractions. Wish could have stayed for more than one night!

Leisure Partner

10/10

Exceptional

03 Apr 2025

Florence

Très bien

Très bien, chambre magnifique, propre, lit confortable. Très bon séjour.

Partner

10/10

Exceptional

20 Feb 2025

Kelly

Amazing 5 night stay. Florence is stunning. Hotel facilities were above and beyond. The Spa is a must during your stay. Would definitely stay again. So centre to local trams, trains and walking distance to all attractions. All staff were attentive toyour needs. Breakfast is lovely, made order eggs. We stayed in a suite with balcony deginatly worth the money.

Leisure Partner

10/10

Exceptional

07 Feb 2025

Steven

Nice clean hotel with very friendly staff. Breakfast was great and the spa was an added bonus. Relatively new hotel and you can see no expense was spared when building.

Partner

8/10

Excellent

27 Jan 2025

Nicholas

service and spa made the difference

Not having a kitchen and easy access for food choices nearby caused me to leave four stars. However, the spa, and the service at this boutique hotel made up for this. They even gave me a boxed breakfast for my early morning departure.

Business

10/10

Exceptional

10 Jan 2025

Andrew

We stayed in their best room and were never disappointed. The breakfast spread was amazing, the spa was incredible, and the staff went above and beyond for us. Treat yourself and choose The Moon Boutique & Spa. You will love it!

Leisure Partner

10/10

Exceptional

08 Dec 2024

Beata

I recently stayed at your hotel and wanted to express how much I enjoyed my stay. The staff was incredibly friendly and helpful, the room was clean and comfortable, and I would definitely recommend your hotel to others and look forward to staying again in the future.
Thank you for a wonderful experience.
Sincerely,
Beata

Leisure Self

10/10

Exceptional

20 Nov 2024

Gregory

We actually stayed 3 nights. The hotel is centrally located and in a wonderful neighborhood. Great times were had.

Friends_and_family Family

10/10

Exceptional

19 Nov 2024

Pablo

Staff were very friendly and helpful. Hotel was very clean and in good location.

Leisure Partner

6/10

Pleasant

14 Nov 2024

Verified traveler

Nice property. But membership advantages - they were not familiar with them. Overall nice staff and kind people!

Self

10/10

Exceptional

07 Nov 2024

Janie

The Moon hotel provided care and excellence with every aspect of my stay from communication before my arrival to providing my room early after check in. The spa was clean and well managed, transportation was arranged and on time. I was even provided a take away breakfast for early departure to the airport. Thank you!

Leisure Self

10/10

Exceptional

23 Oct 2024

Mehran

Gorgeous hotel with great amenities and service. Good morning breakfast with delicious food. Relaxing spa with steam room and jacuzzi. I would stay again if I’m in Firenze.

Leisure Family

10/10

Exceptional

12 Oct 2024

Luisa

People at the reception were very helpful and friendly especially Daniel.
The hotel is beautifully maintained and very clean.

Leisure Partner

10/10

Exceptional

08 Oct 2024

Emmanuel

Good location particularly if arriving by car (outside of the ZTL). About a 20 min walk to the Duomo or use the bus or tram stop just outside the front door. Good restaurants nearby.

Leisure Partner

10/10

Exceptional

05 Oct 2024

WILLIAM

Florence Visit

Beautiful hotel within walking distance of the beauty of Florence. Very pleasant staff. Would definitely recommend to others.

Partner

10/10

Exceptional

30 Sep 2024

Farzad

Beautiful hidden gem!
Excellent boutique hotel with great customer service.
Lovely spot within walking distance of shopping and dining.
Highly recommended

Leisure Partner

10/10

Exceptional

27 Sep 2024

Marjorie

Property had easy access to tram for getting to train and.city center.

Leisure Friends

10/10

Exceptional

25 Sep 2024

Natalie

All I can say is this place had it all, and is absolutely beautiful. From the location, to the staff, to the breakfast, to the room..WOW

Leisure Partner

10/10

Exceptional

25 Sep 2024

Sharon St

Wonderful four day break at this hotel. The hotel was really conveniently located for access by bus or tram but easily walkable to the main sites. The rooms were quite not as big as I expected but still a good and comfortable size.

The spa was amazing (managed by a lovely gentleman who's name has slipped my mind) and no point was there more than two other couples, the first night we had sole use.

The buffet breakfast had lost of variety but you could also order omelettes, scrambled eggs etc but could have been better signposted for allergens. That said, the staff were more than happy to check everything and anything with the chefs. It would be great if they could expand to serve dinner, it would have made the experience even better.

Lastly the hotel staff were wonderful and couldn't do enough to help. May I point out the wonderful Daniel on reception who was so informative, polite (and funny) and couldn't do enough to help make our anniversary visit to Florence as special as it was.

Thank you Moon Boutique & Spa, we can't wait to come back!!

Leisure Partner

10/10

Exceptional

24 Sep 2024

Todd

Great spot to walk to all the sightseeing spots. Very comfortable hotel!!

Leisure Friends

10/10

Exceptional

19 Sep 2024

Jane P

The hotel was fantastic. The toom was large and absolutely spotless. Its been decorated to a high standard and theres so much attention to detail. The room was cleaned daily. Staff are very freindly and helpful. 20 minute walk to historic centre but hotel is so quiet its worth the walk.

Leisure Partner

10/10

Exceptional

06 Sep 2024

Robert

5 out of 5 stars again!! Second time returning to the Moon! Love this hotel for the Florence area. Location is excellent as it’s quiet and near the River only a few short minutes from the main downtown shopping and restaurant area. The entrance of the Moon is right by a bus and small scooter bike station which is awesome since that’s how we travel.

Breakfast included is phenomenal!! Excellent service from all staff!

Rooms are incredibly nice and well done and clean.

Another reason we chose Moon was their included spa by appointment. The included spa was incredible and very relaxing and includes tea, hot tubs, steam room, dry sauna, salt relaxation room, crushed ice for cold therapy and scented showers.

Reasonably priced. Please continue to have your reasonable prices and spa included and we definitely plan to return and highly recommend the Moon!

Leisure Family

10/10

Exceptional

02 Sep 2024

Lino

Amazing place & service

Partner

8/10

Excellent

25 Aug 2024

Shelagh

This hotel had been beautifully renovated and the rooms were very quiet. The breakfast in the morning was quite hardy with many options. The only downside from our point of view for this hotel was that it was a little further out from the sites of the city then we would have liked and we needed to walk at least 20 minutes at a brisk pace to reach them. This generally would not have been a challenge for us however it was very hot in Florence and at the end of a day this seemed like a long time. The hotel however does have a small newly renovated spa that you could access and it was nice to relax in there at the end of the day.

Leisure Partner

10/10

Exceptional

15 Aug 2024

Mariela

Clean and very nice

Leisure Partner

10/10

Exceptional

11 Aug 2024

Melanie

Wonderful service and atmosphere! I’ll be back!

Leisure Family

10/10

Exceptional

07 Aug 2024

Kelly

Fantastic

Spotless hotel , fantastic room.

Partner

10/10

Exceptional

26 Jul 2024

Yaimet

Amazing!

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Gina

We enjoyed our stay at the Moon hotel. It was a little bit away from the touristy area, which was nice (still easily walkable). There were restaurants in the area, too. The room was spacious and comfortable. The bathroom was big, however the set up was awkward- the shower was tiny and the shower head took up the entire stall. It took a bit of getting used to and was fine for a couple nights. The spa was relaxing and we were able to visit both nights. It opens at 4 and there are 3 possible time slots each day. I believe the max allowed is 6 or 8. When we went there were about 6 people in the spa. Bathing suits are required. The breakfast was great- lots to choose from- both continental and menu options. I recommend this hotel and would stay here again. Also- staff was really kind and helpful!

Leisure

10/10

Exceptional

24 Jul 2024

Travis

Checks all the boxes and some more

Amazing place. Highly recommend. I travel alot and this is one of my new favorite hotels. For the money this place delivers.

Partner

10/10

Exceptional

20 Jul 2024

Amy

Excellent, helpful staff and fantastic spa. the room was comfortable, light, and clean. Highly recommend!

Leisure Partner

10/10

Exceptional

29 Jun 2024

James

It was a nice property, very helpful staff, the spa space was really relaxing with good quality equipment.

10/10

Exceptional

23 Jun 2024

Claudia

Everything was superb from the staff to our accommodations

Leisure Family

10/10

Exceptional

10 Jun 2024

Elizabeth

You’ll love it!

Every single person on staff was over the top helpful, generous, and kind. I’ve stayed at luxury hotels that didn’t have the same level of service. The rooms were impeccably clean and very comfortable. The breakfast spread was amazing. It is a 25 minute walk or 15 minute walk with a tram ride to the center of town. Always felt safe while walking, even with my child. Would absolutely recommend and stay here again.

Friends_and_family Family

6/10

Pleasant

08 Jun 2024

Jeff

Our booking stated we would receive spa access, 1 Free spa service for 2 (we had the room booked for two people), free breakfast, etc. While we received most of this and it was fantastic, the one VIP benefit we looked forward to the most (spa service for 2) we did not get. We were told twice by the hotel staff that this was “an error from Expedia”. I’m not sure why but this took a fantastic stay down to average as it should have been honored, especially when we showed them the booking details tagged to the VIP access we paid for in advance.

Leisure Family

10/10

Exceptional

02 Jun 2024

Guy

Is there a level beyond exceptional?

What a wonderful hotel. A 20 min walk from the centre - definitely worth it! Brilliant and helpful staff, lovely room and good quality breakfast with great choice. The spa itself was very modern, well equipped and very relaxing. Nothing was too much trouble. A great place. Highly recommended

Partner

10/10

Exceptional

01 Jun 2024

Sharon

The staff were fantastic. So helpful. The spa at this hotel is wonderful after a long day of walking. The rooms are elegant and very comfortable. Wonderful hotel highly recommended!!

Leisure

10/10

Exceptional

31 May 2024

Marianna

Spa available and beautiful interior

Business_and_leisure Family

10/10

Exceptional

14 May 2024

Nick

Great Hotel at a Value for Money price

Really nice hotel with helpful staff. Very clean and great facilities.

Would recommend anyone to stay here when in Florence. Only a 10 minute walk to the train statuon and 15 minutes to the centre of town.

Partner

10/10

Exceptional

23 Apr 2024

Venecia

Breakfast and Spa were lovely!

Business_and_leisure Self

10/10

Exceptional

21 Apr 2024

Leshonda

Love the Moon Boutique Hotel!

First of all, the hotel is beautiful Classy from the moment you walk through the entrance. We received great service from the beginning until the end of our stay. When we arrived, we met the hotel’s sales manager, Bogdan and a bellman. They were both welcoming and very helpful with local sites/recommendations and instructions on how to get there. Bogdan was accommodating and very patient with our many questions. Beautiful breakfast presentation and the French toast is a must try. We were extremely pleased with our stay…this is what a hotel experience should be.

Friends_and_family Family

6/10

Pleasant

19 Feb 2024

Tracy

Not good for people with disabilities

Only negative was that they did not readily accept my certified service dog (I am disabled). I sent all documents and they obliged but insisted on charging me $50 a night for cleaning. First, I have NEVER been charged extra. Even though I can understand a deposit for any damage the 50/night was outrageous. My reservation was no refundable. They did offer to let me cancel but I decided to try it and hope they would communicate with housecleaning staff to ask if they had to clean more (at a value of 50€). They did not. The cleaning did not take any longer than usual and I even skipped a day. And our last day, although we had the room for the night only used it for 3 hours and they still charged me. It’s a wonderful hotel but I won’t go back.

Partner

10/10

Exceptional

11 Feb 2024

Diana

Wonderful and relaxing stay here for a long weekend. Breakfast was a consistently great start to each day and spa access elevated our stay. 1.5 hour time slots could be pre-booked easily and was enough time to make use of the spa amenities (bath, sauna, steam room). Staff were all very kind and accommodating!

Leisure Partner

10/10

Exceptional

26 Dec 2023

Chenchao

Good place close to train station which is about 15 mins walk. The SPA is good, but working hour is too short (4pm-8:30pm). Overall it is a good place to stay in Florence

10/10

Exceptional

15 Nov 2023

Lawrence

Great staff

Business_and_leisure Friends

10/10

Exceptional

07 Nov 2023

Robert

Very helpful staff , wonderful breakfasts very nice spa

Friends_and_family Friends

8/10

Excellent

27 Oct 2023

Beata

Beautiful new hotel with great staff. However, the rooms are tiny. The spa service included was just access to the sauna and pool, so a bit of mis-advertising. Very walkable to all major signs being within 15/20 minutes.

Leisure Family_with_children

8/10

Excellent

19 Oct 2023

PETER

Loved the spa. Breakfast also great. Room was nice. Shower didn’t work and we had no hot water the second day so no wash or shower which was disappointing

Leisure Partner

10/10

Exceptional

14 Oct 2023

Gillian

Fantastic experience

Leisure Partner

10/10

Exceptional

30 Sep 2023

Clive

Very clean, air control very welcome .
We had a great time, many thanks .
Breakfast was lovely each morning . Very friendly staff staff. We would throughly recommend them .
Cleaning staff are as also to be congratulated on super work too .

10/10

Exceptional

13 Sep 2023

MERIMA

The hotel was awesome, my mom and I traveled there together so safety was important. I felt very safe, I will say it is a distance to center of the activity in Florence be prepared to walk. We didn’t mind because we enjoyed the walk, several different routes to get where we were going. If you have yours In numerous locations it ended up being half way to everything for us. About 17-20 min walk to the middle of Florence where a lot of the shops and restaurants are. We didn’t walk the streets very late so I can’t speak to that. Hotel staff was very attentive, if you need a steamer they will deliver it to your room! That was awesome. Antonette was working at the front desk when we arrived and was beyond helpful and friendly to my mom and I. We saw her throughout the stay and she was awesome!! Best coffee we had was at hotel too! Great happy hour and drinks available to have in the lounge area.

Leisure Family

10/10

Exceptional

07 Aug 2023

Luke

Absolutely amazing stay in the Moon boutique. Fabulous room, amazing breakfast, modern spa and the friendliest staff! 5 stars!

Leisure Partner

10/10

Exceptional

23 Jul 2023

Sik Ming

Excelleng hotel