Name: NH Firenze
Address: Piazza Vittorio Veneto, 4-A, Firenze (fi), 50123, IT

NH Firenze

Florence · Italy

Piazza Vittorio Veneto, 4-AView location

100 reviews shown

8/10

Excellent

27 Jul 2026

Daniel

Everything was good as expected except for the amenities, there's no individual irons to loan to the guests, instead one has to go 2 floors downstairs past the reception to an ironing room where's only one old iron and board for everyone to use. It's embarrassing having to go to it to do your clothes and not in the privacy of your room. Other than that it was a good and comfortable bed and staff service.

8/10

Excellent

24 Jul 2026

Danielle

Beautiful place and wonderful view from the top. The pool closes a little too early in my opinion, as they turn it into tables for dinner. Especially, in the summer when it is so hot all day and you are coming back from walking 20,000 steps. Also, the dinner menu was limited and the same each night. We were there for a week. Almost all the food was seafood. As a vegetarian, who does not eat seafood, it was hard to find something to eat. Location was not ideal for the places that what we went there to see. Saying all that, I would stay there again for the hotel, but probably try to get a place closer to the museums if I was going for the tourist attractions

4/10

Poor

15 Jul 2026

Benjamin

The staff was not very helpful at all. They consistently put the wrong number of towels in the room. They also would not clean the coffee mugs or bring a new coffee daily. They couldn’t even replace the shower gel and shampoo in the bathroom. If you wanted to eat dinner in the hotel, it had to be the upstairs balcony outside in 100° heat — because they had closed the inside restaurant for anything other than breakfast. The pool area is not ideal. This is the worst NH I have ever stayed.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Praveen

We had a good, comfortable stay and a great experience. The hotel is in a great location , very close to the train station and other amenities. Good clean rooms , breakfast with big spread . What puts the experience at higher level is their front desk staff. Front desk staff is very polite , courteous and professionals with customer service mindset and attitude. They made sure we had all the relevant information , maps , addressed our questions with detailed information and friendly smiles.

Thank you NH firenze and staff for our great 3 night stay. Highly recommend.

Family_with_children

10/10

Exceptional

19 Jun 2026

Terry

I was expected a basic business hotel but this place was actually very cool with a great rooftop pool and poolbar area. The rooms were spacious and cozy with large bathrooms. The hotel was well maintained and very clean. The location is a plus to get in and out of Firenze without much trouble and avoiding the ZTL. Helpful note, there's a historic parking garage next door where you can park for 30 euros a day.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Mallory Leigh

I went on a trip with my mom and two small boys. This hotel was great for all of us to relax and unwind. We used the pool everyday we were there, we could walk to dinners, grocery store and beautiful sites. Their breakfast was amazing. The gym was clean and had everything I needed. All the staff were very nice and helpful. We'd definitely stay again!

Family_with_children

10/10

Exceptional

21 May 2026

Rowena

Staff are friendly, courteous, very accommodating. Hotel is clean and modern. Amenities very good.

Family

10/10

Exceptional

11 May 2026

Ali

My wife needed a steamer and not only they told us where we could find one quickly but Claudia offered to bring her personal one in the next day!

8/10

Excellent

02 May 2026

Jose

All good

8/10

Excellent

13 Apr 2026

Hema

Rooms were clean. Staff were good. Good breakfast overall, needed more hot food varieties. Coffee from coffee machine was not hot enough.

Partner

8/10

Excellent

10 Apr 2026

Anthony

great location outside the hustle and bustle of the center area

Family

10/10

Exceptional

25 Mar 2026

Yury

Was a great stay!

6/10

Pleasant

10 Mar 2026

Eddie

People at front desk are nice but there are things that sow the hotel's management problem. AC was not cool enough at night. I suspect they centrally higher the temerature set. The bathroom light turned off as I turn off the bed light. Coffee pods and tea bags are not replenished after room cleaning.

Partner

8/10

Excellent

08 Dec 2025

Carmilyn

Great breakfast. The staffs are always on top making sure the trays are always filled. Clean room however we booked for 3 people and the staff seems did not check how many people checked in, always replacing towels onlu for 2 people so we ended up having to request for extra towels every day which was annoying.

Leisure Family

10/10

Exceptional

14 Oct 2025

Matthew

Amazing facility

Business_and_leisure Family_with_children

10/10

Exceptional

26 Sep 2025

DENNIS

Excellent

Partner

6/10

Pleasant

25 Sep 2025

Mariam

We really enjoyed the rooftop bar, the convenient location, and the friendly front desk staff. Unfortunately, the room itself was disappointing. The toilet ran constantly, and the shower had a broken seal at the bottom of the glass, which caused water to flood the floor—we had to use most of our towels to soak it up. Maintenance did come by and was able to fix the toilet, but the shower issue remained unresolved.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Marc

It was a nice hotel, costco recommended, nice rooftop pool with a beautiful view of Florence Italy, decent buffet breakfast with a lot if choices

Leisure Family

8/10

Excellent

01 Sep 2025

Maggie

Good area to stay

8/10

Excellent

31 Aug 2025

Damon

Easy walk from train station. Quiet, but safe area. Hallways were a bit damp and carpets need a refresh. Breakfast was good with efficient service. Very good hotel, but nothing that really stands out.

Leisure Family

10/10

Exceptional

28 Aug 2025

Rebeca

Would recommend this hotel for its convenience, it was a 15 minute walk to the train station and right along the river. It was also a 15 minute driver from the airport and walkable to all major attractions in Florence. The room itself was pretty standard, nothing out of the ordinary but we did enjoy the breakfast buffet in the morning. We didn’t get a chance to use the pool but it was nice knowing there was one available if we needed it. For the price, I think this hotel was worth it.

Leisure Family

6/10

Pleasant

28 Aug 2025

Vivart

We stayed here for 2 nights, and while the hotel had some positives, unfortunately the room setup made the stay uncomfortable.

The biggest issue was the bed — you could feel the springs all over, and every time someone turned, it squeaked loudly, enough to wake the partner. The sofa bed wasn’t much better; the mattress was extremely thin, and if you sat near the edge, it felt like you could fall in.

The bathroom looked nice and clean, but the shower setup was odd. There was a faucet positioned right in the middle of the tub, directly where you stand to use the shower, which made it awkward to use.

On the positive side, the hotel itself was clean and the staff were very friendly and welcoming, which we appreciated.

Overall, while the service and cleanliness were good, the poor bed quality and strange bathroom design really affected our comfort.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Michael

Excellent space for a family of three. Great bathroom and air conditioning was great. Kept the room very cold which is needed after wandering Firenze in August.

Leisure Family

10/10

Exceptional

18 Aug 2025

Paul

Great hotel with great location

Lovely hotel with good location. All that we needed was on hand.

Partner

8/10

Excellent

17 Aug 2025

SAMUEL JAMIE GUY

Long hair (not mine or my partner’s) left on the wall in the bathroom.

Wanted to get food on night, no space in the restaurant but staff told us to go outside the hotel and find somewhere to eat rather than arranging food to come to our room.

Good AC in the rooms

Some of the staff were kind and welcoming like at the breakfast and the check in but the staff at the pool restaurant/bar was unhelpful and unkind.

Pool tiles frustrating only open 10:30am-18.00 so you can’t use the pool early morning or in the evening after a day out sight seeing.

Rather disappointing-could be better!

Leisure Family

10/10

Exceptional

15 Aug 2025

Afshin

Very good hotel in a good location. Excellent overall for the price.

10/10

Exceptional

08 Aug 2025

Lauren

Pool was amazing. Entire staff was incredible!

Leisure Partner

10/10

Exceptional

07 Aug 2025

Tony

It’s quite a bit walking to train station or nearby restaurants

Leisure Family

10/10

Exceptional

02 Aug 2025

huong thanh

Great location and very convenient to get to the centre, to the restaurants, museums and rail station and airport.

About 20 mins drive from the airport, 15mins walk to the main rail station or 20mins walk along the river to the OLD Bridge. Great view if you are walking along the river.

Also great customer service by all the staff.

Although the swimming pool is on the small size but the view of the city from the roof top made up for it. I would recommend this hotel if you are going to Florence for a short stay.

Leisure Family

4/10

Poor

27 Jul 2025

Anggun

Poor service,

10/10

Exceptional

15 Jul 2025

dalene

Fantastic hotel

10/10

Exceptional

15 Jul 2025

Damian

Nice hotel with great breakfast but the car parks nearby were not safe and the carpets in corridors were really dirty

Leisure Family

10/10

Exceptional

14 Jul 2025

Whitney

Top notch staff who were attentive and very helpful. I would definitely recommend this place!

Leisure Family

10/10

Exceptional

10 Jul 2025

Paula

Beautiful Hotel great staff. Pedro who manages the dining area was amazing!! Such a great guy and always willing to help with whatever needed. Excellent service. Also, wanted to mention Theam who was also amazing! He assisted us with whatever we needed and always greeted us with a smile. The breakfast was really good as well. Overall, great stay.

10/10

Exceptional

29 Jun 2025

Fatu

Upkeep of the hotel and it's cleaning up is excellence. Professional staff and very helpful.

Leisure

4/10

Poor

28 Jun 2025

Luca

We chose this location for the convenience and because we are familiar with it. However it is rather expensive for what it offers

Leisure Family

6/10

Pleasant

20 Jun 2025

Emily

There needs to be more staff at the front desk and the pool needs to be open longer than 6pm.

Leisure Family

10/10

Exceptional

16 Jun 2025

Araceli

Excellent location. Friendly, clean and quiet!!

Leisure Family

8/10

Excellent

02 Jun 2025

Hector Humberto

Not the best location, but still convinient, great room.

Business_and_leisure Self

6/10

Pleasant

10 Apr 2025

Suzanne

Expedia failed to highlight the rooftop pool is only open during summer, so it was a huge disappointment when we arrived at the hotel in April to be told the pool wasn’t available! We would have booked a hotel much closer to the centre of Florence if we had known the pool wasn’t available.

Leisure Family

6/10

Pleasant

28 Dec 2024

WALTER ARIEL

No tienen apoya valijas, no funcionaba radiador del baño, a utlima hora cuando ya me estaba por ir y con pasajes comprados para continuar, y luego de haber estado 3 dias me hacen un planteo por un pago de la reserva cuando estaba todo pagado por adelantado.

8/10

Excellent

12 Nov 2024

Arnoud

Very well located to the city center and easy reachable from the autostrada. Very friendly service at the reception. Rooms on then last floor have a great view over the river and city.

Leisure

8/10

Excellent

22 Sep 2024

Karen

Nice place with rooftop pool. The beds were terrible. They have balconies but no outdoor furniture. Toilet ran our entire stay.

Leisure Family

8/10

Excellent

08 Sep 2024

Michelle

The hotel staff were very friendly and helpful.

The furniture and fittings in the room were scratched and chipped and felt dated (even though we booked a new style room).

The area was convenient to the tram, however it felt a little unsafe.

Leisure Partner

4/10

Poor

07 Sep 2024

Brian

Bad area, the scooters saved us getting back and forth to the city centre. Rooms were not nice and it was the most expensive hotel we stayed in during the whole euro trip. €400/ night.
Front desk staff tried to accommodate a bit, but we were very disappointed with the property. Felt like staying in a 2* hotel

Leisure Partner

8/10

Excellent

15 Aug 2024

Richard

We travelled with a family of 6. When we arrived James was very nice. He help get our rooms. The rooms were clean. We had a car and we opted to use there parking. It was very expensive. They also charged 5 euros for every time you took your car in or out. We ended up not touching our car. The breakfast was good and it had a good variety. The pool on the roof is a nice place to relax, however the pool is dirty. It needed cleaning. I took pictures and wish I could have posted. They need to clean it. Other than that the stay was ok.

Leisure Family

10/10

Exceptional

22 Jul 2024

claudia

Amazing property, wonderful service! What paradise. I recommend it to all. The roof top patio and pool area is out of this world. I wil always remember it. You should go!

10/10

Exceptional

01 Jul 2024

Muthoka

Excellent hotel! Staff were very friendly and helpful. Very convenient to train and bus and walking distance to restaurants, grocery store, walking distance to Arnot River and Ponte Vecchio bridge. Awesome rooftop deck with amazing views of the city. Very clean and spacious rooms. Very pleased with our stay!

Friends_and_family Family

4/10

Poor

24 Jun 2024

miguel

Dirtiest hotel ever

The hotel was good, but the cleanliness was horrible, the worst in my life> Look at the bathroom picture as an example.

Friends_and_family Family

8/10

Excellent

14 Jun 2024

James

Nice hotel.

Nice hotel. Nothing really special, but a really nice hotel for a good price. The pool deck was beautiful and would have been great but it opened June 1 (the day we left)

Partner

10/10

Exceptional

15 Feb 2024

Muthuswamy

Very nice hotel to spend the vacation

10/10

Exceptional

20 Oct 2023

ALICE

Great Hotel to stay in Florence!

The receptionist greeted me with a big smile for when I arrived and even given me a free room upgrade which was so nice of them!

I stayed for two nights. I left my toothpaste cap lying around and the housekeeping even help me to put the cap back on for when they made my room, which I think it was ever so considerate of them.

The breakfast so so good. Love their creamy scrambled eggs that they had served! Dinner was ok.

I would totally recommend staying at this hotel for whatever the reason visiting Florence and so near to the city centre by foot!

Business

6/10

Pleasant

14 Oct 2023

Lisa

Besides the location, the rooms were run down … particularly the bathroom and flooring

Leisure Partner

2/10

Poor

13 Sep 2023

Susan

The nightly staff was unfriendly and unwilling to help me up their front stairs with my bag. The morning staff tried to make up for it when I checked out; however, the damage was done. The rooms need updating.

Business_and_leisure Self

10/10

Exceptional

11 Sep 2023

Michelle

Everything was great, the staff were incredibly helpful with reservations and all addnl info requested.

10/10

Exceptional

16 Aug 2023

Ariella

Highly recommended!!

This hotel was perfect! Staff was beyond helpful. We were touring for the first time in Florence for and Emily trip and needed a lot of guidance. They were courteous, professional, patient and friendly. We had 2 rooms and both were very comfortable and clean. The breakfast room had a large selection. It basically was our lunch and then we only needed dinner. Location was quiet and safe. Near the train and a small grocery store. We very much recommend staying here!

Friends_and_family Family

4/10

Poor

06 Aug 2023

Lorraine

very disappointing hotel

shower facility in room 348 was abysmal, some one came and tried to fix but was not competent in resolving issues regarding damaged components.
we where asked if we could wait until the next day leaving the property for the maintenance team, we obviously refused and requested the y offer us another room, this room was inadequate so we moved for a third time,
in the room was a kettle for tea and coffee.
no teabags ,only decaffeinated coffee, once tea and coffee was brought to the room I plugged the kettle into the socket which proceeded to go on fire!!!!!!!
we advised reception who sent maintenance up the next day, I had to request a replacement kettle power point
the roof top pool was so cold even though the temperature was 37 degrees outside, more like a deep paddling pool !!!!the concierge did not assist with our luggage and upon leaving the hotel one of our guests required the bathroom and proceed to look for the facilities in the main entrance and the concierge followed him and waited for him to return monitoring his movement by looking in the widow reflection until he returned so sad but true.
hotel on the outskirts of the old town away from any attractions .

Business

8/10

Excellent

09 Jun 2023

FRANCESCA

Staff was helpful and nice. Hotel was clean and great air conditioning. Terrible location if you want to walk to attractions. Only close to the train station.

Leisure Family

10/10

Exceptional

12 May 2023

STEVEN

Just a great place and a great staff

Leisure Family

10/10

Exceptional

23 Nov 2022

Viviane

Nice property and good location! I would definitely stay here again!

Leisure Partner

6/10

Pleasant

10 Oct 2022

Volha

1. Location is good. This hotel is located about 20 minutes of walking form the main sight seeing places (example, Piazza della Signoria).
2. Price vs location - I think the price is high and just adding 20-50 dollars can get you a hotel with a breakfast in the center.
3. Cleanliness - good.
4. Facility - very basic but has the bar and breakfast.
5. Staff - is very nice.

8/10

Excellent

08 Oct 2022

Siomara

The hotel is very good except for not having a decent coffe machine in the room and also the restaurant had very few choices to choose from the menu
If they could improve these two things it would be wonderful!

Friends_and_family Family

10/10

Exceptional

11 Sep 2022

Sandra

Clean
Great staff very helpful
Good breakfast
Roof top amazing

Leisure Family

10/10

Exceptional

31 Aug 2022

Dacia

Lovely room and rooftop pool was a real treat especially in the summer.

Leisure Partner

8/10

Excellent

29 Aug 2022

Adam

Really nice rooftop swimming area with spectacular view of the city, although it is small and I don’t like that they allow sun beds to be reserved, as quite a lot of the time they sat empty, when they could have been used by waiting guests. Also you get a complimentary bottle of water in your room which should be replenished daily with housekeeping, of our 14 night 2 room stay both rooms only got 3 bottles in two weeks , even after I spoke to room service, also tried to bill us for breakfasts we never had…apart from these smaller gripes , the place was very nice.

Leisure Family

10/10

Exceptional

24 Aug 2022

Keith

This was our second time at this hotel, having enjoyed it very much on the last visit. The big plus is the rooftop pool, which is great for cooling off during the hot summer days.
Rooms are modern and well decorated, bathrooms large with both a shower and a bath. If you are looking for something with character that is old and in the centre, this isn't it. But if you want modern and comfortable, and convenient, then this is a good choice.
Locations is very good, right next to Porta el Prato tram stop, meaning you can get the tram from the airport easily, and also get into the city either by tram or bus. We also took a coach to Bologna, which means getting an easy 20 min tram journey to the coach station which is on the same tram line.
Breakfast is very good and varied. Also, a big plus was that, as we had a very early flight, breakfast was available for us to self-serve at 3.30 in the morning! This is because a lot of air crews stay here, but usually the only option is a breakfast box. Was so good to have a nearly full breakfast at this time.
Not sure if I will stay in Florence again, but if I do, I would probably stay here a third time!

Leisure Family

10/10

Exceptional

19 Aug 2022

Steven

The roof top pool and bar at night are a view beautiful to see.

Leisure Self

10/10

Exceptional

19 Aug 2022

Andrew

Great location for a city break

Great location with very friendly staff. The roof top bar is definitely an added bonus and the pool is ideal for a bit of down time - just make sure you book a lounger with reception as it can be a busy.
The rooms are very comfy with huge bathrooms, room service left it spotless everyday

Partner

10/10

Exceptional

17 Aug 2022

Melissa

Clean hotel, great pool, good location.
Would be better if the pool was open until 9pm

Leisure

8/10

Excellent

13 Aug 2022

Magen

The website should state the pool closes at 6pm. Most foreigners are out and touring the city all day, with no access to the pool to refresh.

Leisure Family

8/10

Excellent

30 Jul 2022

Maarten

Good Airconditioning, Pool on the Roof with a nice view in the evening. Great location between airport and different sites.

The bad things were the matrass, shower was clogged. The food in the minibar had only 1 item.

Leisure Family_with_children

8/10

Excellent

29 Jul 2022

Kees

Okay

Good hotel. Rooms were clean and looked nice. No noise or anything like that.

Downsides were that the lobby was very hot, could use some airconditioning. Also the pool has 0 shade. It could use a few sun umbrellas.

8/10

Excellent

17 Jul 2022

Verified traveler

Great Hotel with minor Caveats

Nice hotel on the outskirts of Florence. The hotel is easily accessible by car and the location seems like it would really shine if that's how you were traveling. We didn't and hence all the location really did was add an extra 10-15 minutes walking time to each excursion. Bus and tram are options if you're into that and can substantially reduce or eliminate the extra travel time. The location was definitely not a major problem but if staying in Florence again I would look at something further in the city (assuming I wasn't traveling by car). The breakfast was quite good and view from the roof terrace was amazing, although the terrace itself is a bit smaller than some of the pictures made it seem. Overall, if you have a car, want to avoid driving down a bunch of narrow European streets everytime you want to commute to a nearby city, this hotel is a good choice.

Partner

10/10

Exceptional

29 Jun 2022

Andre

The hotel is very modern and the staff were wonderful. I will definitely recommend people to stay at this hotel.

Leisure Partner

10/10

Exceptional

27 Jun 2022

Adam

Liked the room, pool and the staff were very friendly. One of the lifts was out of service almost the whole stay. Pool closes at 6pm

Leisure Partner

8/10

Excellent

16 Jun 2022

Tara

Great value.

The hotel was really comfortable. Great location and comfort for the price. My only comment is that the hotel body wash was empty the entire time I stayed (5 days). I left the top off hoping it would be refilled but it never was.

Business

4/10

Poor

16 Jun 2022

Kit Ying

The noise around the area kept me up all night - checked out the next day and checked into another hotel.

10/10

Exceptional

15 Jun 2022

Glenn

Staff is terrific, as well as the hotel amenities. We’ll definitely return!

Leisure Family

6/10

Pleasant

30 May 2022

Hector

Leisure Family

10/10

Exceptional

13 May 2022

gowri

great place, close to tram, bus. access to many sites.
No breakfast included !!

Leisure Friends

10/10

Exceptional

22 Apr 2022

ANTHONY

I had the impression that the pool would have been available which was the reason for my booking but it was not

Leisure Family_with_children

10/10

Exceptional

07 Apr 2022

Luz

Everything!!

10/10

Exceptional

06 Apr 2022

rajan

Staff are amazing!!!

All of the staff were brilliant!

Every single staff member was so friendly and helpful. All the cleaning staff all say good morning and smile. The lady with blonde curly hair at reception was especially helpful. She went out of her way to call all our existing online restaurant/bar reservations to confirm bookings. She also recommended and booked restaurants for all our other remaining days. It was a warm and welcoming environment and she felt at home at the hotel.

The hotel rooms and bathrooms are bigger than they look in the pictures. They were always cleaned to an exceptionally high standard and I don't say that lightly. They were modern and were in good repair.

Friends_and_family Friends

10/10

Exceptional

05 Apr 2022

Kathleen M.

Very nice hotel and good value

Self

10/10

Exceptional

23 Mar 2022

Javier

Great experience

Leisure Family

10/10

Exceptional

20 Jan 2022

Maria Teresa

entertaining

very good stay at the hotel and amazing city

Friends_and_family Family

6/10

Pleasant

04 Oct 2021

Mircea

You'd expect more from a 4 start hotel. They could have taken advantage of the reduced number of travellers to modernise it through the pandemics, like many other hotels. While the quality doesn't represent the 4 stars, the price for sure does.

Leisure Partner

10/10

Exceptional

22 Aug 2021

Verified traveler

에어컨이 잘 안되서 방을 바꿔주셨는데 엄청 크고 좋은 방으로 주셨어요 뷰도 너무 좋고 아르노강하고도 가깝고 위치가 괜찮은 것 같아요~~옥상 수영장에서수영하면서 두오모 성당을 볼 수 있어요~~^^

Leisure Family

8/10

Excellent

13 Aug 2021

Elisabetta

Great staff, great location.

6/10

Pleasant

11 Aug 2021

VALERIE

Très déçue

Vu un cafard dans la chambre
Piscine fermée le dernier jour alors qu’il faisait 37 degrés dehors pour cause de pb de plomberie et eau non potable y compris dans la salle de bain pendant 3 jours.
Les autres jours la piscine fermait à 18h30 alors que la’ plupart des clients visitent la ville la journée et avaient pour objectif de se détendre dans l’eau en rentrant à 18h. Les enfants ont donc été sortis de l’eau 30min après y être rentrés, à leur grande déception après une journée de marche caniculaire dans la ville. Nous avions choisi cet hôtel, justement pour la piscine pour un séjour avec les enfants par temps chaud: quelle déception
Enfin service au restaurant roof top vraiment limite (seul un serveur parlant français était très agréable et très gentil), sinon impression de déranger et service expéditif...
Personnes a la réception et serveur francophone très aimables par ailleurs, seul point positif de l’hotel.

Friends_and_family Family

8/10

Excellent

03 Aug 2021

Verified traveler

I really enjoyed the rooftop bar and pool. Staff was kind and accommodating language barriers.
Disliked the small beds, but that's about it.

Leisure Self

2/10

Poor

20 Jul 2021

Verified traveler

This is a ‘sorry , no’ hotel with regards to everything. The hotel was so busy and understaffed. The management when I complain said they are not affiliated with n h collection! So strange...the pool was nice made up for all the unpleasant experiences ...

Leisure Self

10/10

Exceptional

03 Jul 2021

Fanika

Very close to the center of the city. Beautiful hotel.

Friends_and_family Family

10/10

Exceptional

24 Nov 2019

Verified traveler

Facilities , clean , location
Friendly staff ,, great breakfast , clean rooms and convenient location for close to all sightseeing

Business_and_leisure Friends

6/10

Pleasant

29 Sep 2019

Verified traveler

Dont recommend

Not walking distance from main landmarks. Old building. Room was ok, horrible view... carpets in corridors and common parts quite dirty. Poor service, not much help when needed, restaurant,,,better somewhere else. I trust NH but this was not the case. To check out we had to wait the check in of an event group...no extra staff planned.

Partner

8/10

Excellent

17 Sep 2019

Andrew

Excellent Management, Clean and Modern Rooms

The trip got off to a rough start. Our room was delayed by an hour and a half and the front desk said there was nothing they could do. When we did get to the room it was clean and very nice. The manager apologized to us on the last day and explained it was a trainee who greeted us. Federica also phoned ahead to the NH Rio Novo in Venice where we were staying next and had our room upgraded and a bottle of sparkling waiting for us. We were very pleasantly surprised and sincerely thank the management of both hotels. Hotel is a bit removed from Florence so be prepared to walk about 15 minutes to the heart of tourist Florence. We liked the quiet area however.

Partner

10/10

Exceptional

21 Aug 2019

Verified traveler

Location very good good price near everything thank you

Leisure Family

10/10

Exceptional

13 Jul 2019

Tyler

Nice stay. It is bit far from city center but is still walkable. And the hotel is also close to the public transit.